It keeps on going into pause mode. Model # 417.41122410

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JustAnswer Customer: It keeps on going into pause mode
Pearl Wilson: Assistant: What's the brand and model of your appliance?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer: Model # 417.41122410 Kenmore front loader.
Pearl Wilson: Assistant: How long has this been going on with your Kenmore washer?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer: We tried unplugging to reset.
Pearl Wilson: Assistant: Is there anything else the Appliance Expert should know before I connect you?
Pearl Wilson: Assistant: Rest assured that they'll be able to help you.
JustAnswer Customer: we haven’t used the washer in 2 years.
Tyler Z.: Home Appliance Technician: Good afternoon.
Tyler Z.: Home Appliance Technician: My name is * * I'll be assisting you with your appliance today.
Tyler Z.: Home Appliance Technician: Please give me a moment to review your question.
Tyler Z.: Home Appliance Technician: I’m sorry to hear you're having issues with your washer. I understand how frustrating that must be. If you don’t mind, please allow me a few minutes to look up your model and type. In the mean time if you have anything else you’d like to add, you can respond and I’ll read it while I’m typing.
Tyler Z.: Home Appliance Technician: The washer goes into "PAUSE" mode when it thinks the door has been opened mid cycle. That means the switch in your door latch is breaking open for a split second. You'll need to order and replace the door latch assembly behind the front panel of the washer. Below is a link to the latch for your model.
Tyler Z.: Home Appliance Technician: https:/www.searspartsdirect.com/product/6dxfzfmhyw-0026-417/id-131763255 And below is a video on how to replace the latch if you wanted to do it yourself.
Tyler Z.: Home Appliance Technician: https:/ • How To: Frigidaire/Ele... I’m glad I could help. If you need anything else, just let me know. I hope you enjoy your experience with JustAnswer.com. I look forward to helping you again in the future.
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi