ITIL - What is it? (Introduction & Best Practices)

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Understanding the ins and outs of technology terms doesn't need to be difficult. In this video, we explain the commonly searched phrase "what is ITIL" and outline how viewers can use it to their benefit.
Businesses need their IT hardware and software to work for them in successful and efficient ways. The hope when discussing IT service management is that all IT services will always work together in the best possible ways to help a business meet its specific needs and short- and long-term goals.
To achieve stellar IT service management, a business benefits the most from extra guidance. Improved IT service management can happen when following the ITIL framework. What is this framework? Formerly known as the Information Technology Infrastructure Library, it is a popular method for handling ITSM. This framework is a time-tested general set of standard instructions or recipe for the best IT service management practices known to benefit any type of business. These recommendations cover a wide range of areas like procedures, training programs and customizing ITSM to a company's needs at various levels. Business leaders can apply these practices, which include topic-focused checklists and tasks, to any of their specific ITSM plans. The best part is that this guidance can work for a business no matter how small it is when it starts out or how large it becomes as it grows and prospers.
ITIL recommendations have existed in various offline and online reference forms since the 1980's. As technologies and business needs have changed over the years, this incredible best practices guide has been updated to provide new terms and definitions and relevant modern insights into information technology service management. It's important to keep in mind that like a chef with a recipe, IT managers and other leaders at any business can pick which instructions to use for their specific situation. ITIL is merely a guide that a business can customize to fit its needs.
SysAid's IT tool integration software includes this amazing framework of suggestions designed to make ITSM easier.
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[@chadnasir6387]

Now I want to eat pizza 🍕. And I still don’t understand ITIL

[@Kosantosh]

for example: in your company if you don't know how to manage your IT department (provides IT services like, helpdesk, SLA,how your password policy should be, how to safe your data in-case of earthquake, disaster recovery, etc...), they(ITIL people) guide you how to manage the services. you just have to follow their rules and have certification from them. Now come to the point: i want to give a project to you, before that i'll check you whether you are following IT standards or not, How can i check...?, if you show me your ITIL certificate then i came to know that oohhh this guy has ITIL certificate and he is following rules..i can give project to him

[@ravnitram4423]

@@Kosantosh Thank you..U r the hero we need

[@insearchoftruehappiness9214]

That happened cause you got distracted by pizza. Lol

[@ricardoestrada5837]

JAJAJAJA

[@seichaibao]

Same😂

[@jamesmatthews5222]

DUDE. I've always preached that comedy belongs in IT instructional videos. Well done, sir. Good form!

[@breakingbadpnl]

Just passed my ITIL SO Exam.. Finally!

[@voldimmoral]

Currently taking some ITIL training to better my chances at advance in Cybersecurity. I've been an analyst for 6 years and am looking to move into a leadership and decision-making position. I really appreciate this video. ITIL is clear to me now, thanks :)

[@tayanelesty2158]

High 5 for the introduction bro

[@trollgawdt6915]

The intro most def deserves a thuglife moment meme 😎

[@raventhorX]

not clear at all, this doesnt even tell you what ITIL is other than an IT management technology but doesnt go in depth about how it stands out from other ones or what it does exactly, like how does it manage your IT stuff?

[@mikevanaerle9779]

finaly someone who can learn me wat ITIL is. thank you that was not so hard

[@bobfrog4836]

Sounds like more corporate hot air. And after 25 years in the tech industry your video is making me think I should just open a pizza joint.

[@ajmc4133]

I couldn’t agree more!

[@syahrulfauzi6344]

what is ITIL ? this guy : the best Services possible Indonesian : baned from social media.

[@misterzb4822]

the part that needed best service

[@josefinamagallanes8134]

More videos should be like this one. Clear, easy to understand and straight to the point.

[@JessicaHicks]

Thanks for the video! Recruiting for a role that requires ITIL knowledge and experience. Very helpful to figure what on the world the tool is. Thanks from an IT Recruiter! ✌🏾💜😊

[@ZsaZsaAUBREY]

Jessica Hicks if you don’t mind me asking the name of the position you’re recruiting for? it’ll help with the job search process 😊

[@seunogidiolu2180]

You killed it mate! I have watched about 6 videos each about 10mins minimum but this 3mins video gave me more clarity than all combined.

[@fossa2355]

You explained in 3 minutes what my teacher failed to explain in 15 minutes, thanks bud.

[@syahrulfauzi6344]

i bet your teacher hasn't eat a pizza

[@ALT-HEX]

Best overall intro/explanation over Cobit, TOGAF and SABSA

[@duzzitmatter8679]

ITIL stands for "I Think I'm Lost".

[@user-td8nr5uc8j]

Itil jawa ?

[@CrusiobTV]

Very inspiring!!! You changed my life. Thank you. I feel like a new person now

[@JustDaZack]

This video feels so friendly! ... And makes me hungry for pizza...!

[@stantheman9002]

I've watched several ITIL explanation videos and this video explains it the best.

[@nathanantoni]

Awesome video, i've had 8h classes on ITIL for several weeks but i didn't grasp the basics until now. Thank you.

[@abirhossain7984]

Such amazing content, please add more videos in this series

[@hulageisha1386]

Absolutely loved your video. This was the best way for me to get hyped to study for the certification.

[@ahmadsundawa7372]

Sexi

[@ahmadsundawa7372]

Sex

[@ahmadsundawa7372]

Makasih Depresi

[@kingvan143]

Man I'm glad I found this video. Now I'll know how to address the topic on interviews

[@TheIrishlioness]

I wish this was a learning course because I could actually learn from you!

[@gulpbiys5705]

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[@robertdace396]

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[@jameskegley4006]

Thanks to this video I learned what ITIL is.

[@SpiritQD]

Strong out of the gate! You caught my attention.

[@simonbeuse8633]

Wow - one of a kind learning video for business-it-focused matters. Thank you so much, this video is great! Greetings from Germany.

[@AntTheExtremeTV]

dude, you made ITIL sound cool. bravo

[@debiduttapradhan9260]

So it’s basically a manual which we should refer to before starting a business like we refer to a manual before assembling a toy or a puzzle or an electronic device...

[@TheOntheskies]

That was the best introduction to ITIL. Thank you!

[@setyabrana5108]

dia ngejelasin itil dengan sangat detail..

[@akiya6032]

itil memang luar biasa.... 🤣🤣

[@mididarmaji7943]

Heunceut

[@earthlingx2430]

Killer introduction .. and Thank you for not using Bright white background

[@riffsontwowheels]

It's an ad. What is it exactly? I use bullet points to outline things.

[@duniakay1010]

So how would you write that you have itil knowledge in your resume? On skills? Soft skills?

[@sysaid]

If you're certified, you'd put it under education/training/certifications.

[@AR-bh3mn]

ITIL in 🇮🇩 😂 What this it!!!! But we like it

[@user-ug1rv7ny6l]

MMCK WKWK

[@tgmendi]

You had me at "Pizza" 😂 That pizza image was spectacular! LOL Nice video!

[@hristiannenov7043]

Amazing content, thanks. Explanation was really concise!

[@meatunr]

ITIL IS A LIST/SET OF GUIDELINE AND THAT GUIDELINE HAVE INSTRUCTION IN IT. IN THAT GUIDELINE THERE WILL BE INSTRUCTION FOR HOW TO USE IT SO THAT YOU CAN USE IT TO PROVIDE BEST SERVICES POSSIBLE. Is that what it mean? sorry i'm a lil dumb need a really simple way to understand it.

[@julisod]

This was a lifesaver

[@juniorastros]

Thank you doe sharing, very helpful. I am hungry and need a slice now! :)

[@ciurdarandrei6311]

Then what's the difference between QMS and ITIL? Because QMS also has work instructions and guidelines to help all people from the V model to improve their work and to delived in the end , the best products to our clients, in order to meet or exceed theirs expectations...How collaborates together ITIL and QMS? Is ITIL the same as concept in a factory and in a software company?

[@AyodeleFitter]

GREAT video. Makes learning fun, using your personality to bring the subject alive and make it understandable. BRILLIANT!

[@Crunchynote]

Wow, I love this man. Thank you for making that easy to understand.

[@PapaYosif]

i got class in itil at school have a book that "explains" its 2 months in now and i still dont know wtf it is or what its about i dont think my teacher knows either im kinda scared for the test first time being scared for a test....

[@oguzyavuz2010]

sorry guys, but i am really confused, which programming languages should we use to implement itil or is it a programming language by itself? thx i am really new with those stuffs. ::)

[@strezz1560]

So it is just fancy acronym for quite obvious methods, that would companies use anyway?

[@michelruiz2930]

Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation.

[@rubyburton83]

Funny Intro because that's EXACTLY what I said before I looked this video up

[@mihai_chindris]

easy to grasp explanation. love it!

[@rafal2385]

I have a question is ITIL framework suitable for Cloud Adoption, or it is a process to manage and maintain the business continuity?

[@sysaid]

It's a best-practice methodology - which can be applied in many areas of the business.

[@rafal2385]

SysAid Hi there, I have a cloud adoption project! Can ITIL help me to process the migration from local infrastructure to cloud infrastructure?

[@sysaid]

@@rafal2385 ITIL as a methodology or framework could most certainly help with your cloud migration project. If you consider what the process of a cloud migration is, you could easily tie these into the relevant processes. I expect you would be performing the migration in a staggered approach; this could be supported by a strong change control process that ensures your risks and impacts are accounted for while also laying out a clear implementation and testing structure. Incident management would allow you to capture any unexpected issues that occurred post-migration stage and provide learning opportunities to improve on the next cycle. And configuration management would ensure that you maintain a clear picture of your infrastructure as you progress on your migration journey. I hope this goes some way to helping. And it goes with out saying that a great tool will go a long way as well! :)

[@nonenunina]

I come here to learn what is ITIL, ends up I'm giggling every time he said ITIL since it has weird meaning in Bahasa Indonesia.

[@liaaa3572]

Could you tell me what are the most important details to get from the customer when you want to record into issue tracking system?

[@PILIF1983]

is ITIL for IT the same thing the OSI model is for networking ?

[@starryskysrhere]

Gooday sir, my company (the state gov) is far behind the times, so is now offering ITIL training to us all on the back burner. Haven't we passed this? If so, what is the current standard?

[@starryskysrhere]

ITIL = bullshit ; for all my experience (15+ years in business) customer envolvement and experience outweighs all the AI automation.

[@naifox1]

You deserve a big TOE UP BRO

[@askariaziz4163]

thank you

[@afsarahmed6365]

soo why is it called a library? is it cause it changes and gets updated every time?

[@sysaid]

It's not a lbrary, Afsar. It's a set of guidelines.

[@goldenpantherstudio]

If only all teachers had that charm, no student would ever quit their studies

[@vijaysharma7677]

Informative and on point

[@audacitycompany3250]

Lots of distracting music. Though it's a good vid.

[@roz6510]

That intro though haha

[@Austin-wh4yi]

wow impressive they got Riz Ahmed for this video

[@BM10543]

After watching the video, my next question is what is ITIL?

[@jawollowitz]

Itil v3 Service strategy Strategy service for it services Service porfolio management Financial management for it services Demand management Business relationship management Service design Design coordination Service level management Service catalouge management Availability management Capacity management It service continuity management Information security management Suppliers management Service transition Transition planning and support Change management Service asset and configuration management Release and deployment management Service validation and testing Evaluation Knowledge management Service operation Event management Incident management Request fulfilment Problem management Access management Service desk Technical management It operations management Application management Continual service improvement Seven step improvement

[@johnraffybabelonia6339]

Is this an IT topic or a Culinary topic??

[@TheNextTorres9]

I'm applying for a job and it says that ITIL experience would be needed. What exactly does that mean? What would I be doing? I currently work in IT Technical support so maybe it is something I have already been involved in

[@sysaid]

Only you would know if you have ITIL experience. This video simpy explains what ITIL is, in a nutshell.

[@imranbasser9577]

If you work I. Tech support you have itil experience but you just don’t know it.

[@narimanmortezaei5888]

too load background music ... why dude ?

[@GangadharGraphics]

Thank you so much.. and examples are easy to understand:)

[@chevyalf2801]

Thankyou ! Really easy to understand and help me alot with my paper!

[@fritzmusic]

I honestly cannot discern if this is supposed to be helpful in any way or full on parody. Thanks for the clarification!

[@aditichavan8512]

Amazing...

[@wassimbezine9944]

you are awesome ,, well explained

[@ArrivalProductions]

at 0:18 I thought for sure he was going to say "And of course, how does dejavu work"

[@ahmadsundawa7372]

Trik jalan

[@ranellabjata5170]

thanks! 😁

[@binks_garage]

ITIL in my country means.. *&$&# peep sorry text cannot display, please search by yourself what ITIL means in Bahasa.. ✌😅

[@akihisatakaichi8073]

In Indonesia ITIL means something different

[@msyahril2555]

Ahahaha itil in sundanese is meki

[@karwansaed2344]

Better to not have this background music. at least make it lower since we do not want to enjoy music but we want to learn. I studied multimedia in education and this kind of video is not right way for teaching. hope you success.

[@ajayahuja4559]

hahaha the best start of the video

[@Ahmed.Fakhrdin]

NIIICE

[@RohdianAlAhad]

In my country Indonesia ITIL means totally different!

[@idk-zx9ex]

Legend

[@Alsegeer]

Thank you so much!

[@japsniper1980]

Sorry, but I still have no idea what ITIL is.

[@TechNeil]

love it!!!!!!! lol

[@butterdog29]

I came here because of a school assignment but now i feel like im being indoctrinated into a pyramid scheme.

[@kilastrika]

This video makes me want to puke, ITIL seems like a waste of money just for a certificate to get a job in some areas.

[@nowonderwhy1795]

Aye thanks

[@tamlandipper29]

Good friendly introduction. Follow ups?

[@kingmiro]

BAD example. To make a Pizza Gluten Free you have to start from scratch, not only exchange the flour. Take a look at gluten free recipes. You could've looked this up, to assure that your main example and message is correct !

[@walakhan]

Music is very loud!

[@Samal_ibra]

great video but the background music was too loud

[@user-vi4xy1jw7e]

Who is the guy?

[@Blacksoul444]

1:05 Pizza 2:05 ITIL

[@ydlolixi]

niceee onee now i understand T_T

[@dingosal]

good information, but this guy clearly doesn't know anything about pizza

[@upgradingmylife3376]

I'm actually a chef about to do this course lol

[@dheerajhirwate]

Distracted by pizza slice 🍕.

[@jonathanobrien1058]

didnt explain anything.... just made me hungry

[@upgradingmylife3376]

lol

[@maciejk125]

This explanation needs more elevator music... The fact your editor knows how to add music to the background doesnt need he must do it.

[@Goodelearning]

love it!

[@chrislaing7153]

Actually it is pronounced it-ill, not eye-tull. It is only when it moved state-side did our colonial cousins change the pronunciation (and not for the first time :-) )