Ferrari 430 Scuderia Update: It's Back - But Why Did It Have To Go Away?

[@AntoniusTyas]

I like how James actually shares all the ups and downs of Ferrari ownership experience. We may not be able to afford them, but kinda refreshing to see a more... human side of owning a Ferrari.

[@richardcarter1000]

I must say, having run a Ferrari for 14 years, their service is one of the best. Aston, Audi and Land Rover were all shocking.

[@chriswilkinson8396]

@@richardcarter1000 Jaguar are shocking as well

[@m.j4037]

A bit too much waffle

[@galisggenuwin3443]

Are you telling me he was sold this car with all these problems??? Thats ludicrous

[@5gramwood644]

and a little more sympathy for well off folks

[@SturbokSensei]

The fact you are sharing everything, including the bad really makes a difference compared to every other youtuber out there. Keep at it please!

[@randomsurfer3963]

It is great to see how you highlight both the positive and negative aspects of the experience. You do not just do the clickbaity negative stuff. Looking forward to some Quattroporte ownership content as well, that is a car that is definitely attainable to buy for many of us but would be nice to know something about the ownership and after sales experience..

[@alantownsley6391]

Dealers are simply playing a numbers game and customers have to be on the wrong side of it. It’s the only business model they know. Great colour combo by the way

[@barry5138]

My smugness at owning a German "prestige" vehicle soon ended when presented with a £1500 + bill for very basic work just outside of warranty. Sold it, Japan all the way now.

[@stuartchristie654]

Stunning car and I am so grateful you let me drive it. Was so surprised how well it drove and how it wasn’t as intimidating as I expected. I love the way you want to share the experience and it comes across in your videos

[@SabretoothBarnacle]

I should have been looking at the ferrari, instead I was distracted by the quality of the thatched roof😉

[@JayEmmOnCars]

Something for everyone on this channel

[@jayjohnson3732]

You aren’t alone there, as I was marveling at both. My excuse is that I never see a thatched roof where I live across the pond.

[@macman6107]

Haha I have been as well

[@davewestrup2420]

@Richard Harrold Reed Thatch is generally Norfolk, where they grow more reeds, Suffolk is more Wheat straw thatch 👍😊

[@davewestrup2420]

@Richard Harrold How it looks also somewhat depends on how recently it was thatched, I lived in a thatched house in Suffolk when I was young (a long time ago now 😊) and that looked much different (more even like reed) when it was re-thatched than when it had a few years on it.

[@paulwright9656]

Nice to see Dick Lovett's car preparation hasn't improved in the last dozen or so years since I bought an M3 from them in Bristol and had you not been a KZbinr it absolutely would not have been dealt with in the same way. Their attitude and customer service was, and clearly still is appalling. My experience was soured so much that I sold the car 6 weeks after purchase, losing £3,000 in the process, and the 2 cars I replaced it with could not have had better dealers.

[@helicrazee]

Such a shame I actually find the bigger dealers pretty bad One bmw i bought was on their bmw selection program, everything that was found during inspection to be repaired simply wasnt The day it was delivered to me on tilt tray the door wouldnt open and dead battery I promptly towed it to local bmw dealer and said ring them and fix it lol Cost them maybe $7500 to fix it all hahaha

[@Jay-xr3sb]

Like an estate agent, sell the dam thing and let the customer worry about it

[@inamhassan2694]

Absolutely agree Paul, I could almost guarantee the 'average' buyer would not be treated the same way as jayemm has been looked after! its a shame (and real kick in the teeth) really.

[@timprice5]

It seems to be all too common these days unfortunately. My dad had a really poor experience with Sytner Bristol (Mercedes) - which is 2 minutes away from Dick Lovett - they refused to acknowledge his e-mails so he went in person to complain and the lady in charge of the service dept. sent a young lad because she didn't want to face him. Awful customer service and whilst I appreciate an approved used E220d Estate isn't exactly their most profitable car (they seem to sell a LOT of C/E63s), I expected better.

[@realelaverick]

Me: Sitting squinting at the pub sign... "That looks like a nice pub, I wonder where he is". JM: 25 seconds into the video - "This is the Half moon at Belchamp St Paul". It's little details like this that really make me appreciate this channel. Came for the cars, stayed for the pub recommendations.

[@JayEmmOnCars]

It's a great pub. Can also recommend the Four Horseshoes at Thornham Magna, White Hart at Gt Yeldham, Rose & Crown in Thorpe, The Blue Boar in Abridge and The Carrington Arms near Milton Keynes

[@johnforeman634]

I like this guy. He doesn’t put up with bullshit and isn’t afraid to speak up. Obviously an awkward thing to do. Nice job man!

[@21sibusiso]

Your quote about the, not being driven enough James rings so true. Because when I recall Shmee, he doesn’t necessarily treat them like taxis, but he drives them and I’ve never seen him have issues. Only major one I recall was the mclaren(which lol are we surprised) and the M8 which was brand new

[@sportzntouring]

Good customer service shows when things go well. GREAT customer service shows through when things that went wrong are put right. Thanks for sharing James 👍

[@lordemed1]

A key for any business or business partner is how are problems dealt with. Everyone can be top notch when everything goes well.

[@davidfairbairn8]

It’s crazy to think that my wee 3 grand civic I’ve had for years has never once let me down and complete trouble free motoring. I know I’m gonna take a powering here but all this money on cars that are covered with flaws is shocking.

[@JayEmmOnCars]

My S2000, bought second hand on facebook, has also been incredibly good to me

[@jamiespinks3657]

I agree, I understand you're never going to get Toyota levels of reliability from an Italian supercar, however the amount of problems these very expensive cars experience is inexcusable, especially considering the expense of fixing these issues outside of warranty will make your eyes water.

[@tifthetif6567]

@@jamiespinks3657 If you have half a million to buy a car like this, then paying 8k for a small repair on 13 years old car isn't mach is it? If this is much then you should not own a car like this. I rent them on race tracks around Europe and let them deal with the rest ...

[@johnforeman634]

I’ve owned three Ferrari’s and I’ve been incredibly lucky with having very little problems with any of them. Having said that, you are completely correct, these expensive cars SHOULD be more reliable. The whole thing about “well, it’s a Ferrari, you kind of have to expect problems,” is rubbish.

[@BRAINFxck10]

It's not shocking, think of it like this.. How often do you get injured from walking? Never, just like a Civic. How often do you get injured from running? Every now and then, just like a Ferrari.

[@henryhol8538]

Well done! This is exactly what we expect from JayEmm, nothing is swept under the carpet. I am honoured to have seen this car in the metal, and yes, it is absolutely stunning.

[@2006Vantage]

Jay-Don’t replace that heavy OEM back box with the same back box! I put an S line X pipe on my Scud and not only was it 30 pounds lighter but it sounds like a proper old F1 car now!!

[@joshuasterling2144]

Are you in America where freedom still slightly exists, because I am sure they have insane noise regulations now.

[@2006Vantage]

@@joshuasterling2144 Some of us are still fighting to cling on to freedom here. No noise regulations as of yet.

[@joshuasterling2144]

@@2006Vantage Good to hear bud.

[@skateboardz]

Nice insight! Thanks for letting us regular folk into the personal financial side when others seem so keen to keep the fact these cars cost real money to maintain hidden. It really makes me re-evaluate my metaphorical lottery win spending!! Thanks James!

[@sevesellors2831]

Great report having worked in the industry both in dealerships and for a manufacturer so many of these super cars are quite fragile and build quality not as good as some of the volume brands.

[@chrisslater3174]

Still think the F430 is one of Ferrari's best efforts, a fabulous looking car that doesn't try too hard like some recent efforts. A nod to your choice, James, and thanks for sharing the nuts and bolts of real ownership.

[@kasimirdenhertog3516]

Top Tip: drive up to a Porsche dealer and ask for the Ferrari keys, you might just get lucky 👌

[@qwerty69600]

Love how he shares the info, it really is very helpful. Unfortunately, both his and his mate's Ferraris sound like a bloody nightmare.

[@GRfourfun]

Thank you for sharing the experience James and fair play to you for using it. I know you love the car but regardless of a warranty it’s a ball ache taking it in to get sorted especially to people who insult your intelligence and don’t conduct a decent PDI on such an expensive car.

[@richardcarter1000]

Those Scottish roads will test the suspension. I had to have the rear end rebuilt on my F355 after my last road trip, including new adaptive shocks as one bent. Still cheaper and quicker than on my Range Rover though. Great trip, rear tyres were down to the canvas.

[@bluegblueg]

I bought a Ferrari 360 from an independent a year ago. The dealer has been fantastic. They did loads of prep from cam belts to nee brakes and air on compressor. We agreed that I would drive it for a few months and they would take it back and sort any issues. I noticed the gears crashed a bit going from 4th to 3rd and a whine also developed. They are fixing these issues as I type including a gearbox rebuild. The have collected the car in a covered trailer and delivered it back every time. Basically, fantastic service. Summary. Some independents offer superb service. Aside from being a customer I have no link with the dealer, had not bought from them before and probably bought the cheapest car they had. So if you are looking for a a used super car, consider buying from Furlonger cars.

[@mrgoodkat3722]

Now that’s how it should be done.Well done to that dealer.👍🏼

[@4cds14]

Hi James My thoughts on this are, Dick Lovett are a big name in the car industry & from what you’ve said should be having “ internal discussions” to not let these things happen. I wonder if a lesser orator would have been able to put their points across with such conviction & then been fobbed off by a similar chap to the salesmen? I hate to say it but it confirms my thoughts “ Never trust a car salesman, wether they are selling Ferraris or bangers they would all shaft you given the opportunity.

[@johngriffiths2881]

That MX5 you recommended me to get, has been perfect 😃 not saying Id not rather have your Ferrari. 😉

[@jo05dk]

Given the conscious lack of prep before sale, I can't help but wonder how you would have been treated after sale, if you hadn't been you. Can't wait to see what's going on with the 550. Sounds great :)

[@JayEmmOnCars]

Exactly the same I suspect. If they didn't care who I was beforehand, nothing will have happened to have changed their opinion.

[@jo05dk]

@@JayEmmOnCars Going from "yeah fuck those minor issues in the front suspension, he wont discover those before it's too late", even insisting on the lie "it's stones hitting the car you daft prick" when you say that something is wrong, to giving you the full luxury treatment, going way beyond even simply fixing what should have been fixed before you bought the car, almost falling over themselves to be helpful, doesn't equal a natural evolution though. Those are two very different ends of the spectrum. That makes me not trust them. ..but i hope you're right, and the few customer reviews i could find were positive, so at least 40 people seem to love the company.

[@easykarter18]

@Richard Harrold only because he's best mates with the owner's grandson....

[@easykarter18]

@Richard Harrold not a clue, his friend Edward (who he runs Collecting Cars with) isn't connected to Dick Lovett anymore after a falling out of sorts but last I knew his father still ran it.

[@adamrichmond5751]

@@jo05dk spot on comment, they only do this stuff because of who jayem is, you'd have to pester the life out them if you were just a "normy"

[@velvetjones1856]

I love you channel as you focus on affordable cars, not the mega cost cars only multi-millionaires can afford.

[@mattylf1]

Totally agree about using these cars. Learnt that the hard way with my previous Lotus Esprit, so make sure my 360 gets regular use. Looking forward to seeing what Meridian Modena have done to your 550.

[@autofanaticcars]

Good video that emphasizes how important it is to sometimes pay more for a car from an authorized dealer who will certify the car than the abundant independent dealers who sell cars with so many stories. Ive been searching for a 430 Scud and 458 in the states and so many are let downs after inspections. Great your dealer has awesome after sales support and are making efforts to make your Scud proper. Enjoy it there special cars.

[@Punisher9419]

I just got back from Scotland again, such great roads. I don't think there is a better place in the UK for driving roads. Did just over 1500 miles in the XKR and achieved about 28mpg. That's A and B roads there and driving around the North of Scotland for a while and even doing a few loops at Buttertubs pass and the motorway back. I was doing between 30-50mpg on the motorway at about 65mph which is damn impressive. Cruise control really helps a lot. You really need to get to the North West coast in Scotland because the roads there are just the best, lots of bends but the road surface is so bloody good. Not to mention the views which you won't get anywhere else in the UK. Best to drive really early in the morning well before traffic builds up.

[@therockson288]

An(other) enjoyable watch James… although I am sorry about the unfortunate circumstances covered. Very magnanimous of you too, I should add. That said, and a sample size of two cars accepted, one rejection and one with nearly £9k of remedial works (some of which pointed out pre-purchase) ?!?! - and this at a main dealer too! That’s “Go straight to reputation damage and do not pass go!” and is difficult to ignore when discerning where to spend serious money. Unfortunately, it also simply reinforces the negative view of a same ole’ - same ole ‘ willful lack of dealer pre-delivery preparation. Wishing you trouble-free miles here onward.

[@DrivenGarage]

Love the content keep it coming! It is honestly such a nice breath of fresh air to have been watching all your lotus content to now and still making it feel down to earth. You offer this sort of connectivity that honestly a lot of people and pages don't offer. Keep the content coming, the experiences going and the energy flowing ! 🏎

[@JayEmmOnCars]

Thanks very much, really appreciate it

[@venom5809]

It started off badly but they stepped up and took care of it so that’s very good. A lot of these aren’t driven enough to have problems, for example my neighbor’s 16M Spider has like 3,000 miles on it. lol

[@bencritchley2005]

Great to see it back on the channel. For me personally the wheels look a smidge too yellow but other than that it's a beauty!

[@davidofford7002]

Under a generally cloudy sky . . . she is gleaming and looks absolutely amazing. I believe I said before,.the colour is perfect . . . but it is growing on me, too. When the sun came out, the dynamic love of the open road is there, and it seems like you are already rocketing off.

[@brijkotecha8300]

Excellent James, this will help all of us no matter what you drive.

[@simonhughes7382]

Great video! Sadly though after numerous sports and baby supercars i've decided to move away from that type of car ownership as just couldn't cope with cars in the garage for weeks on end with endless 'who's paying for the latest problem' phone calls. Especially when just using the cars as intended, couldn't be doing with it.

[@ianmuir7746]

Great to see your actually using the car as its intended. I just never see the point of buying a car and not using it.

[@JayEmmOnCars]

I agree entirely

[@dragossuciu7388]

Wonder if being a youtuber and having a platform where you could highlight the negatives of your experience affected their decision to make things right in the end?

[@JayEmmOnCars]

I think if they actually worried about what I would say, they would have done the prep work I asked for in the first place no?

[@dragossuciu7388]

I still think that in a lot of cases dealers would default to avoiding the problem / saying it’s nothing hoping the customer would back out of their complaint because that is cheaper and easier. Not saying it’s the case here. Plus, we’re not privy to their internal discussions. Anyway great work as always and keep the odometer turning!

[@guerrillaentrepreneur5999]

If he had views, sub's, Patreon supporters on the level of T-Series, PewDiePie, Blackpink, etc then maybe they would take notice.

[@philt1973]

I generally enjoy your content a lot James, but I feel you’re selling everyone a little short if you believe you are not treated any differently by dealers working in the position you do now. Your videos are far more experience based and feature older/cult cars which is excellent, but the marketing people know you’re a car industry influencer and they won’t want to p*** you off if they can avoid it - particularly being as eloquent as you are in detailing the process. Some of it may be your experience and negotiation skills, but I suspect most people would not get the same result at Dick Lovett as you have. Otherwise keep up the good work :)

[@JayEmmOnCars]

@@philt1973 Dick Lovett get much more famous people than me through the door all the time. As I've said on multiple occasions, if they cared about what I do for a living they'd never have handed over the car in the state they did. I am sure I get preferential treatment some places, this wasn't one

[@petridhskyriakos]

I admire your presentation & above all,your judgement...

[@simono6520]

Interesting video as always. I live about 10 mins from that pub - its a good one! Came to you while researching the Emira - deposit placed last week to replace a 996 Turbo cab and a VXR220.

[@simonm8988]

I was fine with the gold wheels the first time I saw your F430 Scud, JayEmm. But now you've pointed out that the colour *does* clash with the yellow brake calipers (and it does imo), I can't unsee it...:P I would do them in anthracite, myself - not black though that would look awful.

[@matthewferguson7084]

I think they go together well

[@AntoniusTyas]

Black wheels on Scuderia is just unpleasant. Someone I knew had a Rosso Scuderia... Scuderia. Used to have the wheels painted in the same shade of gold, looks fantastic. Then got painted in black. It just looks... wrong.

[@finlaysupercars1683]

Good to see the Scud back on the channel. Hope to many more videos on it!

[@JayEmmOnCars]

Will be featuring it as much as I can!

[@DougThrower]

This has now started the search for a 430 scud.. Winter could be a good time to buy!! Thanks Jay for the update on progress..

[@jaime77W]

This non driving end of things is very interesting and presented in a very enjoyable way. Loving these videos too. One of the very few car channels I consider worth following. Thanks James!

[@JayEmmOnCars]

Thanks, glad you enjoyed the video!

[@TypeVertigo]

Great ownership advice that flies in the face of our low-mileage obsession with these things. As much as we love putting these on pedestals and idolizing them, they're still cars. In that respect they're no different from a humble Honda Jazz. They're still subject to mechanical gremlins and they all need sorting out - which is what responsible car owners do. Thanks James and keep doing more of these with your personal fleet.

[@JayEmmOnCars]

Thanks! More fleet videos planned soon

[@carpediem8512]

Nice, but we are overdue more content on the really rare, and considerable more attainable (if you can find one), Ferrari engined car of yours, the QP GTS. I’m sure you’ve had some bills on that one too, which is ok as it costs 150k less to buy! 430 scuds in uk - 112 QP GTS 4.7’s in uk - 58

[@HANNON1066]

Great video James.. honest about the issues and more importantly not scared in the slightest to share them with us, 👍👍👍👊

[@JayEmmOnCars]

Yep. In fairness, Ferrari don't mind what I say so long as it's true - and everything in this video was

[@Joolz1982]

Enjoyed this little update. Think all cars have little a bits wrong usually. You are correct though drive it then find the issues. Great to hear issues good and bad.

[@robd3061]

Known issues should be sorted before sale, especially at this level of purchase. Whatever they cost to fix, it's just added to the money the dealer has into the car. The total determines the price which they list the car for sale. Though that price may be higher than others on the market, once explained to the buyer, they will almost certainly recognize the value and appreciate the quality of the presentation. The last thing you want is a customer having a problem with the car, especially a known problem, shortly after they buy it. Issues and downtime can sour the experience and affect future buying decisions.

[@MRVSKIN]

Absolutely brilliant video. No bullshit just an open honest review of the ownership. 👏🏻👏🏻👏🏻👏🏻👏🏻

[@kieranblacker]

I always say "People and companies make mistakes, but it's how they fix them that counts." Things go wrong and I don't think you can judge a company for it (Within Reason of course), but it's how they fix and handle the issue that people remember.

[@JayEmmOnCars]

Precisely

[@kieranblacker]

@@JayEmmOnCars After finishing the video.......I now realised you said exactly this! Great Video!

[@Frank-1978]

That dealership reaction is as good as you could ask for by the sounds of it. Really balanced video despite the frustration. Nice one. 👍

[@DwainDwight]

I dearly love these cars, this & the 458 Speciale, dream cars. well done James. love that colour.

[@BM-di4cu]

That situation with the FF is insane. I'd have rejected it too. Critical dangerous failures are unacceptable, especially when buying a car like a Ferrari. Which tries to kill you under normal operation.

[@Rosso456MGT]

PPS we are only obsessed with mileage because there are too many spend-to-pretend owners these days and worse still too many investment enthusiasts rather than driving enthusiasts.

[@TypeVertigo]

You speak the truth, sire!

[@nickrichardson7451]

I agree and can only afford old classic Ferrari models. My latest being a £31,000 1988 Mondial 3.2 Coupe bought from Kent High Performance in Oct 2019 with 68,000 miles on it. I’ve had 4x 308GT4’s and a 1993 Mondial 3.4 previously since 1985. From experience the low mileage cars were bad news hence buying a high mileage car but the history file on mine is amazing detailing it back into the last 25 years! My car became “fully run-in” about 18 months ago and the engine became smoother. It really purrs along but is devastatingly fast in-gears! Wonderful. I’m up to 70,600 miles now with Ferrari Racing Days this weekend 18/19 Sept 2021 at Silverstone & it will be on an Owners’ track sprint too!! Fantastic last year! (The low-mileage 1993, Mondial 3.4 before was a costly engine-out to service model like the 355 & Testarossa & mega costly to service! Leaking rear shocks & a new Cat at £2,790 meant a swift good-bye!! ). Buy high mileage but with Full History & make sure your servicing is done by experienced guys who know the model. Not all Main dealers have guys who know the old cars. I wouldn’t want a new Ferrari & worry about mileage! On one of my 308 GT4’s I did 50,000 miles in 8 years and it had 98,500 on it when sold. It then re-appeared at a 40k mileage when I met a new owner who did not have the full history file! A big whole history file is essential. Mike Wheeler at Rardley Motors does great history files on the cars he sells!

[@paultaylor9652]

I must be lucky, so far in my 37 years of driving I've never bought a new or second hand car where any fault hadn't been dealt with on pickup day, but I have had new cars where the preparation of it was very disappointing. Great video as always, looking to the new content now.

[@PixelVogue]

Subbing because shared all the details instead of sucking up to the dealers like other youtubers!

[@runeknapstad4585]

Great video as ever. Always on point and I like how you are able to argue both sides of a case, like when your suggestion for dealers to drive the cars to find faults I immediately thought about the mileage issue - then moments later you point this out yourself as not really feasible. Refreshing. From my reading about common issues with FF and GTC4Lusso V12; the faults you describe in your friend’s FF may very well be a faulty PTU (the gearbox in the front). Apparently the front gearbox seals fail causing oils to be mixed, and sensors then gives various electrical faults and sticks the car permanently in wet mode. Expensive rebuild or replacement the only fix for it.

[@richardhasler6718]

Ah thanks so much James, I get about 45 mpg in my car and was thinking it wasn't that great.

[@JayEmmOnCars]

Can't remember the last time I had a car that was that economical!

[@richardhasler6718]

@@JayEmmOnCars Ha ha ha, well the Kia Rio Mk 2, 1.4 petrol. Cheap to buy, run and insure, loads of luggage space, reliable and consistent performance, won't get 'keyed' in a car park (or stolen). Sadly, my example does not have a/c, electric windows, central locking, front fog lights or alloy wheels. The 'Tesco value' edition.

[@GM-fh5jp]

@@richardhasler6718 That's not a car...its a transportation device ;)

[@andreapaglia4255]

That's why, even having the possibility to lease/finance one of these, I never even try to buy one. No time available to keep up with the needs of such a car, and also maintenance and owning costs ( especially with extra taxes here in Italy) are unbearable..

[@tavirosu25]

Also depending on your location, in EU/UK, it might be worth checking out some other garages that service this type of cars, not only the dealerships. I've found that fost most brands, even the exotic ones, garages can offer better services. And if you are that lucky, you are set for life kinda. Having the same mechanic, shop to take care of your Ferrari(s) is way better than a random bloke that started working at the dealership 8 months ago...

[@andreapaglia4255]

@@tavirosu25 I agree. Thats why I service my little boxster at a family garage that for 25 years dealt only with Porsche race cars, and only recently was labeled as official service.

[@tommynobaka]

@@tavirosu25 specialty shops are indeed the way to go for caring for exotics/tuners/obsecure cars

[@nickrichardson7451]

@@tommynobaka My 33 year old 70,600 mile Ferrari Mondial 3.2 goes to Peter Higgins Sports Cars of Wymeswold , Leics for serving. Peter is a highly respected engineer specialist in old Italian cars. He’s rebuilding a recently failed “rebuilt”Countach V12 engine at present! Peter really gets things sorted. My car was not previously driven enough either but luckily Peter has now been looking after it for 8 years & apart from some minor electrical issues like the wipers stopping one wet day, nothing serious has occurred. I believe in adding miles & I love how it purrs along as it’s Fully “Run-in”. This weekend it’s Ferrari Racing Days at Silverstone, free to Ferrari Owners & we’ll be on the track in anger too for exciting sprinting! Last year it was amazing and my old car did amazingly well! I bought it from The Ferrari Centre at Kent High Performance, who were great to buy from! They even delivered it to me in a covered trailer some 140 miles away from them.

[@nickrichardson7451]

@Richard Harrold Correct and James has piled on more miles than most owners would, so problems have appeared. Bad luck to Dick Lovett that he is a KZbinr but this should have been fettled better before sale. I think any car dealer lets the customer find problems and I doubt any would be expecting to cover £8,500 worth on a warranty as here! My 1988 Ferrari Mondial 3.2 was properly prepared by The Ferrari Centre at Kent High Performance, and it’s been ok on major issues. Electric switches being iffy but it’s 33 years old. It’s been specialist serviced now by Peter Higgins Sportscars for 5 years with the previous owner & 3 years with me! Peter is a highly trained Italian car engineer on old Ferrari etc. This attention to detail & high mileage keeps it going ok! Ferrari Racing Days 18/19 Sept this weekend will add more miles! I’ve only had old 308 GT4’s and a Mondial 3.4 before this 3.2. Six altogether. Four from Graypaul Ferrari over the years since 1985. I can’t really say any experience was bad except a 19 year old 308GT4 from Graypaul in 2000 was sold on it’s perfect looking 19year old tyres at 19,000 miles! Always check tyre age on low mileage cars and renew at 6 years!! That experience led to me leaving it in Lucerne on a Graypaul trip to Monaco in 2001, as it’s old tyres were on their cords!!

[@petervandermeulen6641]

I see the same with some motorcycle dealers the last years. Not even test driving the bikes they sell (or buy from customers). Or leave problems until the customer comes back with it. Many times stuff stays 'ok' for couple if months. In your case someone has been acting stupid after the mot and your warnings. They should think about safety also and a happy feeling when you think about the place and brand. Good they fixed it, hopefully a lesson to be proud about what you stand for as a dealer and brand.

[@buzzyinurface]

The fact that your MOT inspections find play in the suspension... in much of the southern US, vehicles aren't even inspected at all before annual registration

[@hexgraphica]

Here to say that top gear needs you. Or maybe such a show with you and Metcalfe and Needell

[@scottscottsdale7868]

Totally agree. Very good presenter and producer.

[@JayMaverick]

Kudos for Dick Lovett for doing their job, if after a stumble. Buying a Ferrari should be about enjoying the driving and the actual ownership experience.

[@nottusleinad]

and nothing to do with James having nearly 170,000 subscribers on KZbin, with a history of putting the boot into Lotus and McLaren dealers ;)

[@MVD792]

@@nottusleinad my thoughts exactly

[@JayEmmOnCars]

I find that comment odd. If they cared about me being a KZbinr, do you not think they'd have sorted the car in the first place?

[@AlexAPorsche]

@@JayEmmOnCars Hills engineering ball joints are a better replacement. the OE ferrari parts are pants

[@jasonharryphotog]

Good video Ownership experience should be a joy and your right to point out if you feel dissatisfied by another actions along the way, Best wishes

[@JayEmmOnCars]

Thanks Jason

[@LapoftheWorld]

As always appreciate the balanced view. I may never have occasion to deal with that dealership myself but fully agree that, while there's something to be said for having attention to detail such that mistakes are avoided, they are inevitable and it's how they're handled that really counts. Hopefully things get smoother going forward (in some cases literally with the suspension).

[@liamcinq]

This will sound wrong but nice to hear this goes on at the other end of the price spectrum as it happens a lot in the £1-£10K bracket. The cheaper cars don't always get fixed like this however.

[@bendyson5968]

Glad the car got sorted James and nice to see the "Moon" and the village again. Made me chuckle seeing Dave from next door video bombing getting into his MX5 in the background 😂. Keep up the good work.

[@wheelsandwatches]

Appreciate the honesty as always.

[@acchaladka]

Thanks for this, very interesting. I think it's pretty hilarious that you pushed them to drop off the Porsche for you. 🤣 I hope you'll cover consumer remedies for major issues in the UK. Here in e province of Québec, in Canada we have a vigorous consumer protection law but one has to sue to win the protection so almost no one does. We're in small claims against Tesla for example.

[@dorstefan]

The wheels and the brake calipers look great together.

[@tjk9263]

430 Scuderia is top 3 most beautifully designed Ferrari's ever. Love James dark grey with bronze rims...gorgeous car!

[@matthewferguson7084]

I'm imagining him driving by that house and thinking that will match my car perfectly! Odd but awesome color combo.

[@samwilde595]

I’ve never had a Ferrari but I’ve literally had this issue with every single dealer I’ve bought from except one private one which were very good. Such a shame as it taints the buying experience. Lovely car nice one

[@trentweston8306]

Good on you Jay 👍 thanks for the two tone review of Ferrari ownership. I'd have to have the gold wheels too, I hadn't noticed the yellow calipers clashing for what little my opinions worth. If you like it or don't mind it please keep it how you like it, it's the best way to live. P.S. I spent more time looking at that pub roof than I did the car. As a boy my parents considered buying a great big old house in the country with a thatch roof.

[@seancain7305]

Great film JayEmm & fair both ways. I guess a key issue with Ferraris (and other cars like them) they normally get so little use, for only part of the year, that both owner & garage rarely drive them enough to really flush out any faults.

[@bungle5785]

It's so true that the obsession with keeping the miles down is ruining these cars. You really need to be wealthy enough to not just own a car like this, but to use it and deal with the subsequent depreciation etc..

[@davebarron5939]

Glad to hear things are moving forward (after several steps back). Love the gray color with the gold wheels, and (in my humble opinion) you need to keep the calipers yellow, it just works! Cheers!

[@benjzh]

Nice video, James! Just a quick feedback, hopefully constructive: you repeat certain things quite a lot, I think your content could be generally shorter but still as impactful because your ideas are clearly conveyed and well organized. An example, to be more specific, in this particular video: the bits about making mistakes, repairing them, not being in bed with Ferrari, etc. Wishing you more happy miles in the Scuderia!

[@JayEmmOnCars]

I did notice that, and I looked at a way of editing that piece out, but it was not easy to do. Also, statistically speaking not many people watch all the way to the end, and it was a point I really wanted to make very clear.... Thanks for the feedback ;)

[@philipmarsh6852]

Absolutely beautiful car, don’t change anything 👍👍

[@machohogan]

Dick Lovett would be a dealer I’d consider if I ever have enough money to purchase a dream car. Funny working in bike shops we have many of the same problems and it’s how they’re dealt with that makes a real difference.

[@averagepal572]

I've had the same kinda thing with my fk8 fl... drivers side door tweeter mesh cover buzzes and rattles, the drivers footwell air ducting also buzzes and rattles, both happen between 3800-4000 rpm. I took it back after only 10miles to highlight the issues, service desk asked me why am I driving my car at 4000rpm, everyone including the manager were really dismissive so I gave up. First service on the 27th at a different Honda Garage so I hope they're a bit better 🙏🏻

[@ozeskiman]

"Save a few pennies"..more like 3 or 4k pounds I'd think. However as long as they resolved the problems. Excellent review James. My Ferrari dealer is also excellent and I'm about to have the full premium package done to my 575, thanks to your video on the 550 earlier on where you introduced me to the program. However, lets be honest, Ferrari gremlins can strike any model at any time and can be an expensive nightmare to resolve if you're unlucky. Parts can be very hard to get or even non existent on 20 year old cars But like James, I love driving my car and do so as often as I get a chance. That's what they were built for. .

[@oldhairpin]

What grates the most for me is the salesman dismissing your issue and blaming it on stones. From that moment Dick Lovett were on the back foot and, their reputation was damaged by this person's boorishness. That they have endeavoured to satisfy you thereafter seems to me to be their actual service level and not the level shown by a dismissive sales "professional".

[@yammy1000]

It sort of shows that their sales staff are not car people. Just sales people.

[@jackdale9249]

Ferrari of Scottsdale, AZ USA could NOT diagnose my issue! i was shocked to discover w/ MY f430 the dealer had none of the handheld TPMS checkers re-setting devices ALL the tire shops do ! they said we just hook the car up to the computer and start replacing parts untill the problem is fixed ! = you get a big parts bill ! IN my case a parts supplier had sent or the indie shop tech ordered/ installed the wrong TPMS sensors that go in the wheels - or a former owner swapped wheels before I bought the car ( the OEM frequency was changed in 2008 ! ) so a local discount tire store was able to diagnose and solve the issue when Ferrari of Scottsdale AZ could not ! 4 new TPMS wheel sensors fixed it !

[@reinmansmith]

Great to see an honest review, warts and all 👍

[@myou6675]

Great honest content. Love the car, not so keen on the gold wheels especially with yellow callipers but the world would be very boring if we all liked the same things. Ps, looking a bit more dapper than normal, suits you.

[@PapaG603]

What a great dealer name Dick Loveitt. Glad they did you well..at the end of the day they made it right and you happy..Ahh and congratulations on the title for your 550..Thats awesome

[@ZOMBIEXMAYHEM]

I purchased a Lexus from a Lexus dealer a couple years ago, I spotted a significant fault on the same day as collection after I'd got the car home, as well as the prep being very poor. They never fixed the fault, but did a very poor bodge job attempt at fixing it instead, I was never offered a refund and currently have a case with the motor Ombudsman that's gone on for over 1.5 years due to COVID. The car industry is a mess !! Glad to see Dick Lovett have done things for you.

[@RedC220]

Seemed like a reasonably balanced piece to me. It's not a new car, it's going to have problems and it all comes down to how it's resolved.

[@scottthomson9813]

Ouch. Shell V Power for me is the equivalent of .85p and I'm howling because I think that's expensive. Love that car though. Another good video, cheers.

[@richardh3587]

As an American, im fascinated by the concept of “rejecting the car” in the UK? In the US we have state specific “lemon laws” that apply to new cars only and have very specific rules/conditions before a manufacturer has to buy back a car. In the UK, what does it mean to “reject a car”? Under what circumstances are you able to basically return the car and get your money back? The issue you described in this video sounds more like incompetence than trying to save money. If it’s something an MOT woukd pick up on how did they think it woukd ever go unnoticed for long?

[@englyn1]

As a German who used to work for a car company I do not entirely understand this either, although you might assume that customs might be more similar due to the EU, which Britain is admittedly no longer a part of. All I know is that customers sometimes just refuse to take delivery of a car but that only applies to new cars, not used cars. Of course, the dealer could sue them over this to take the car off their hands and pay for it but this rarely happens because dealers, probably rightfully though, are scared of bad reviews and such. However, there is something that comes close to rejecting a car in Germany, too, and that would apply to new as well as to used cars. If a car, or any other item you bought from any dealer (not necessarily a car dealer), malfunctions within the first year, the manufacturer or vendor has three attempts to fix it for good. If he fails to do so, the customer can return the item for a full refund. Maybe something similar applied in the case of the FF because JayEmm said it hat been returned to the dealer several times.

[@GTFour]

Beautiful car in that colour 👌

[@marcnobel3938]

I didn`t fancy watching another Ferrari Video - but here I am again. - Well presented content like always. - One thing: Can we have some little wheel spacers? The wheel stance is the only thing bothering on that beauty.

[@jonhoneyball194]

A very good pub. I lived in Belchamp St. Paul for 30 years or so.

[@helicrazee]

I recently purchased an f430 from a ferrari dealer The previous owner had only done maybe 3000km in 4-5 yrs In 3 months i did 4000km in it lol! Had a few minor issues, new battery failed (needs to be on tender if not driven often) Had to fix some sticky stuff inside, and all the speakers needed repair as the foam surround breaks down over time I drive mine as often as i can!

[@petebungay953]

In my experience this kind of situation is very common when buying used from a sports/supercar franchised dealer and it is easy to see why. They inspect the car and find a number of "hidden" issues/faults. If they fix those prior to sale it costs THEM in parts and time. If they sell the car with the issues, when they come to light over the next few weeks/months, then the warranty company pays for the repair AND the selling dealership gets paid to do the repair. Double whammy, no brainer from their point of view and only costs the owner in inconvenience rather than cash. Dealer reputation can then be restored by fobbing the owner off with anything from posh coffee to free track days.

[@JayEmmOnCars]

That's not how it works. No warranty company will pay for anything in the first 1-3 months of ownership unless it can be proven that it was not a "pre-existing" problem (and that's tricky)

[@petebungay953]

@@JayEmmOnCars Well in the Aston world (the one I have first hand experience of) it is "proven" by the dealership having done their 140 point Timeless check which is what the warranty is issued on the basis of. Can't imagine it's that different for other premium brands. If that check perhaps isn't as thorough as it could be then the process I describe above can happen. This is why people buy from franchised dealers then get a proper Indy inspection within the warranty period and get all the "hidden" issues sorted (under warranty). You can say "That's not how it works" but I have personal experience of it working like that so maybe you're only referring to the Ferrari world.

[@davem16able]

I know this is about the Ferrari. Am i the only one impressed by the thatchwork on that pub roof ? 🙂

[@mvd8138]

Your viewers arent stupid and also know you were helped the way you were because you are a youtuber with over 168k viewers

[@JayEmmOnCars]

If that were actually true don't you think they would have fixed the car for me first time round? I can assure you I definitely did not get any special treatment