JBuds Air True Wireless Earbuds: Setup and Troubleshooting

In this instructional how-to video, we'll guide you through the following topics for the upgraded JBuds Air 24 Hour True Wireless earbuds:
1. What's included - 0:05
2. First time setup - 0:32
3. Pairing to a new/additional device - 1:10
4. Troubleshooting - Earbuds disconnected to each other or there's no sound in one earbud - 1:38
5. Troubleshooting - Bluetooth device does not connect. How to reconnect to your device - 2:24
6. Button Controls - Learn all the functions - 2:55
7. Charging - How to charge your case and earbuds - 4:00
8. Fitting - Applying the cush fins and tips on improving sound quality - 4:42
Feel free to visit the support site to see more visuals and how to:
www.jlabaudio.com/products/jb...

[@JLabAudio]

Having trouble with your earbuds? Check out the support guide here: jlab.audio/3iuRLZi

[@kylethomas3261]

I lost my right earbud. So is there anyway i can turn up the volume with the left earbud?

[@JLabAudio]

@@kylethomas3261 There is not, but you can turn up the volume from the device you're listening from or you can purchase a replacement bud here: www.jlabaudio.com/collections/replacement-parts

[@NICH999]

Is there any way to find a lost earbud? I know where I last had it, but there's no way I'm finding it without it making a noise. It won't connect so I can't blast music or anything.

[@JLabAudio]

@@NICH999 Unfortunately, we don't have a way to track a lost earbud. We hope it shows up for you. In the chance it doesn't you can purchase a replacement on our site. www.jlabaudio.com/collections/replacement-parts/products/replacement-right-earbud-for-jbuds-air-true-wireless-earbuds

[@blaise6553]

Hey jlab, i just got my earbuds and love them, but when in the background there is a faint buzz that lingers for about 15 seconds after audio is stopped. Is there a way to stop them from doing this? Thanks

[@dnlriv]

boy, my right earbud sure enjoyed this!!

[@michaelfsolis]

Right. Wtf?

[@TheOptimisticAdventurer]

My left bud doesn’t work either!

[@josephcook7250]

Dom Stacey I can’t find a way to fix it

[@michaelfsolis]

@@josephcook7250 Same here. This is the second pair that this happens with

[@bs000sb]

One comment above yours, same thing lol

[@andrewyoung8314]

My left won't flash blue after four taps in the case it only does a slow blue flash when in the case

[@christianphrenger7902]

Yupp

[@sirwalksoftly]

I was told to tap 7 times, but 4 times worked like a charm! Great troubleshooting guide, my left earbud is alive again!!! I even heard it cough a couple times before syncing. I appreciate it!

[@camusami5815]

Ahhh this video saved my life! I was literally having trouble for the longest time to reconnect my earphones. Awhile back I had to replace my right side because puppies lol but it held up for a good bit and the previous reconnecting instructions weren't helping so I just left it. Then recently my puppies finally chewed up the rest of the right side, so I thought I'd give the new replacement a chance again to reconnect with the left side. Stumbled upon this video and it finally worked! I'm content. 😊

[@madisonroth8370]

Hi, I have done everything I can, but my Jlab earbuds keep reconnecting and then disconnecting every single time I try to pair them to my computer. How do I keep them connected?

[@ellieboulding3412]

mine do that too. i dont think they are compatible with macbooks

[@ramonbracero9154]

I am officially done with this brand, I HAVE BEEN DOING WHAT THIS VIDEO SAYS FOR THE LAST 5 HOURS AND NOTHING HAS CHANGED!!!

[@iddsmedingus]

Did the exact steps out of this guide for about an hour, I guess my left earbud just bricked itself less than a month after I bought these things

[@JLabAudio]

We have a 2 year warranty! Hit us up here and let's look into a warranty replacement! [e-mail]

[@matt2394]

Awesome that's all I needed thank you on the pushing both buttons

[@elaineleme5399]

I bought one and I am regretted a lot... it doesn´t work

[@JLabAudio]

If you've tried the manual reset and haven't had luck getting your right bud to work please reach out to our support team. They will be able to help you. - Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@Vanishing_CinnamonRoll]

I have loved mine, great audio quality, they don’t fall off, they were great until the right one just completely stopped working with its audio last week. I’ve tried cleaning it, resetting it, but I can’t figure it out. The touch commands still work, it charges just fine, and the lights work as expected but there is absolutely no sound. I’ve had these since December last year and they were fine for all that, the left one works perfectly fine. Ugh, anyone have any recommendations?

[@Ryan-dz7mg]

I’ve done everything I could find several times and still no luck on the left ear bud sound issue. I’m pressing and holding them for a couple seconds but I have no clue how to tell if I turned them off or not.

[@chocopie3395]

Same did you manage to fix it?

[@Neo-nm2yk]

Connect your phone with ur buds and put them in your ear then after hold for 3 seconds on the side that doesn't work the side that does not will say hello and it should work

[@lgollusins1722]

Me to they are nice earbuds but the left bud problem lowers ot down so much

[@MrsSunshine1984]

Nothing is working. The right air bud will not work. Piece of garbage

[@sarveer]

@@MrsSunshine1984 the 4x clicking thingy works well but you need to do it super fast and you need to remove them both out of the case fast aswell, i tried it about 1h straight.

[@markmontante1567]

So how long am I supposed to wait with them outside of the case. I waited a while and the lights did nothing. Do I sit there and watch it day an night until it does something?

[@williammatkins3421]

These are crap.

[@vxrt123]

So bummed man. I got this today and I was so hyped and really excited to use it, but my left (yes *left*) is literally non-existent. Whenever I put the buds into pairing mode, the right one flashes blue and white but the left doesn't do anything. I tried the manual reset, but the left one flashed blue four times but didn't turn solid white when the other one was trying to connect. When I connect the buds and go on KZbin to watch a video, no audio comes out of the left bud. I can't even turn the volume down from the left ear bud! So far regretting this purchase, please help someone :(

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@ManuelGomez-rm1rt]

I have the same problem right now

[@GhostRecon9012]

@@ManuelGomez-rm1rt Its unbelievable how a company can sell a product like this. I have the same problem, over like 60% of people commenting on this video have the same problem. I don’t think I’ve ever purchased a product only to have it not work immediately after unpacking it only to go on the internet and find that more people have the same problem I have then people who don’t.

[@brandonandrew7226]

@@GhostRecon9012 you just gotta press the left one a few times and put bluetooth on and off

[@robertcampbell5595]

Same problem here. Over complicated earbuds. So Unnecessary

[@sydneycollis8055]

Oh my goodness!! I know you probably won't see this but thank you so much you helped solve a problem that really scared me!

[@TheMunchyelena]

Trying to figure out how to adjust the different eq. Want more bass so I'm doing what it says but I can't tell if it's changing it not... Any suggestions? Or should I just try different songs and listen for a difference?

[@hardyb311]

You have too press it fast 3 times and u will hear the lady voice change the settings.

[@DuHastMicch]

I just got a pair and I’m having the same issue I press the button 4 times on the left and it just turns off again, then some other ppl told me to hold it for 15 seconds and still nothin seriously just considering returning them already.

[@angelcabrera2113]

hello I have a problem the problem occurred to me that the left earbud is not heard, I followed the steps shown in detail but when pressing 4 times fast nothing happens please help me

[@shqiphonor7100]

Same

[@williammatkins3421]

Same.Best thing to do is go get some good brand of earbuds.I like jlab till I purchased these.If it were my company I would quit manufacturing them if I could not correct this problem.This is giving your brand a bad name ! These are junk.

[@CeliMe007]

Expect me not to buy another one of your earbuds again. I'm tired of only having my right earbud working. You're not getting any more money out of me until you guys can get your shit together and fix the left earbud.

[@theyoungjourney]

Sierra man right I’ve done been on the phone Nd hella shit but no one knows how to fix they own fucking product🙄

[@stormphanthom4314]

They do work have a couple pares and different kinds you just don’t know how to use them a tip I would give you is going to bestbuy and asking for help

[@fuzzysgaming7905]

the best and easiest steps to follow fixed my jlab go connectivity issues

[@SilentGamer115]

wow after 2 months i finally got audio back in my left earbud thats alot it worked

[@3than1011]

mines not working how

[@seanpurifoy2555]

When I did yue 4 clicks nothing happened they just stayed solid blue while in the case what do I do?

[@koachcarter4806]

Same

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@juliatenney4926]

No help. Left still doesn't work. So frustrating.

[@DarnellU]

When I put my JBuds in the charging case, they turn themselves back on and connect to my phone when I'm not using them. Does anyone know how to stop this?

[@worm5arecool]

It just happens. Does it all the time to me. All I do to prevent this is to put the case right side up.

[@JLabAudio]

Hi there, we don't want you to have to deal with this! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3

[@JLabAudio]

@@worm5arecool We apologize that you are having these issues and want to make things easiest for you! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab

[@Zreik20]

Iv had this happen to me and what i found helped is charging the case while the earbuds are in them and they disconnect from my phone. I found this happens when the case itself is on low battery.

[@Mrwiggles382]

Darnell U this happens to me too. The only thing I found that helps is just turning off Bluetooth on my phone

[@seyedibrahim2092]

OMG thank you i had a right ear replacement didnt know how to manual rest thanks Now Both Works Awesome

[@pigeonhero9312]

YES MAN I LOVE YOU FOR TWO MONTHS MY LEFT EARBUD DIDN'T WORK LIKE ALL RESPECTS FROM YOU I SUBBED YOU THX MAN APPRECIATE IT

[@musicallover6954]

My earbuds connect for roughly five seconds, then disconnect every time. I’ve tried forgetting, I’ve tried turning Bluetooth on and off. Normally this means the earbuds are worn out, but since I’ve had these for just over a week and have only used them for probably around 12 hours of that, I highly doubt that’s the case here. I’ve never dropped them, they’ve never touched liquid or dirt.

[@MLeveilleeMinistries]

Mine have fallen into a puddle of water. :D

[@thelasthourgetready]

I took mine back and upgraded to the jlab jbuds air in air with the closed case which are superb! got them discounted and they work excellent. These jlab go air are great but they are too much hassle to pair and connect. There is clearly a manufacturing fault in the blue tooth/pairing connectivity with the smart phone. Im still a fan of jlab the sound quality is superb.

[@greghillyard2826]

JLAB Go's suck!!

[@lil-potato172]

Thanks bro you really helped me out

[@Sarahmint]

Thank you for adding the troubleshooting for when I couldn't initially connect.

[@JCP_956]

Mine worked fine for weeks all of a sudden the right one sound goes on and off at time no sound at all only the left one works. What can i do to fix the problem.

[@suicidalpizza9122]

Do what it tells you click both in the case 4 times it worked for me

[@JLabAudio]

We’d be happy to help. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@lilchickenwing5896]

Hold both for 3 seconds to turn off then take the cushion of the one that's not working the suck and blow the hole🤣 that sounds gay but it worked for me

[@samtle8402]

Mine worked but then randomly after i turned it off it says its on but it never showes on my phone

[@kazimations]

SAME

[@cetifoxproductions]

I have had mine for a couple of years, now, and while I love their sound I rarely get more than a couple of hours use from them. I don't use them often, and I always keep them in the charging case...but most of the time when I take them out of the case they tell me I only have "battery medium". 2-to-2.5 hours later, they go dead. I have never, ever gotten anything approaching 24hrs use from them.

[@idobeepuns9680]

Me too. Except mine stay on for 1 hour to the max, and their always at medium even after charging for hours. I don’t understand and came here for help.

[@realWARPIG]

@@idobeepuns9680 You bought cheap ass air pod knock offs bro, what else did you expect?

[@idobeepuns9680]

@@realWARPIG they were like 100 dollars CAD, and I didn’t buy them, they were a gift.

[@stevenplopezii9919]

​@@realWARPIG air pods are cheap overpriced POS wtf are you talking about.

[@richardalvarez7904]

Is there any update coming soon? Or any way i can fix the problem of 1 earpiece no sound but connecting? I just wouldnt be able to send them back anywhere, i don't live in the US

[@NoLoVeLoStNoLoVfOuNd]

My problem is the right one has no sound but it works in the other way. Just no sound, I can’t find anything that can help me. Or do I just need new ones? Need help with this

[@dmxed5309]

Why my right earbud, in like every 10 seconds it keeps saying earbuds joined... It's so annoying!

[@JeffWarren47]

Had these 2 years ago and loved then lost them. Bought them again today...Reunited and it feels so good. Great video.✌🏾

[@JLabAudio]

Love to hear it!

[@JeffWarren47]

@@JLabAudio I see what u did.

[@kendallharmon7164]

It worked just fine for me, thank you!!

[@benedictsamson1186]

Watching while using JLab, also using this for about one year

[@iamsavage4962]

I bought my jlabs executive 2 days ago and i’ve seen every tutorial but none of them are working. The left turns solid white and the right blinks blue and white so that means they’re connected . then they turn solid white , connected. BUT when I try to watch/listen to something with audio they just stop. The light turns off and the earphones just start buffering.

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@rolandclark918]

Mine too

[@nicolasramirez6946]

My left earbud won't work I can't hear thru it and I been doing what you have to do I press them each four times and the rest of the things u have to do it does pair up I just can't hear anything thru it I don't know if it's broken or something else it would be greatly appreciated if someone would help me thank you.

[@craigmaclean6207]

I'm the same. Still not working

[@michaelfsolis]

Same here

[@longlivelegend8357]

To fix this do what he said multiple times and make sure u forget the earbuds Bluetooth aswell

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@austinmoore9446]

I have a question I have two different colors if I lose one of them is there a way I can sink them together?

[@keyonbutler6099]

I have had mine for about 4 months and have used the same adapter and now all of a sudden the case doesn't charge how do I fix it?

[@larrycervantes8722]

My ear bud are connected and are functional but no sound comes out of the left ...plsss help

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@michaelp8981]

@@JLabAudio Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.

[@maxx4268]

Bullshit left earbud wont pair

[@tonylopez5239]

My case won't recharge my shits

[@uncletoddthebaddie6620]

@@JLabAudio you sound like a bot-_-

[@dannythompson1948]

Thank you so much.. I was unbelievably pissed off when i thought these things were 30% as loud as the cheapies i just upgraded from. Thanks!

[@cjwalley3633]

Is there anyway to track missing earbuds? I’ve lost them somewhere in my house (just the case that has one ear bud in it)

[@JLabAudio]

Hi Cayla, there is currently not. We sure hope it shows up! If you can't find it we do sell single bud replacements on our site.

[@bassamawad301]

Thank you you for troubleshooting 😍😍😍

[@carterpadvaiskas5025]

What if I lost the right earbud

[@bestboys1044]

Ummm urrrrrr

[@talenmcknight6456]

Lol. U can use the left bud solo to. I’m not sure how but out of 3 sets 2 of the 3 have been able to do this. But if u do this they don’t pair together. Best Buy has a sale for $29.99. Cheapest I’ve found. I love these

[@Eric-mg6yr]

I just bought them and got them shipped over. Trying it right now lol.

[@StefCremersRacing]

If i order the jlabs earbuds icon from your website and i live in the Netherlands. Will i have to pay any taxes or so?

[@JLabAudio]

Hey there! If I was you, to save shipping costs. Get your pair from Amazon.uk. :)

[@mishalmahmud4932]

Hi I have one and can you help me out? Whenever I am in call, the recipient of the call always mentions that they are hearing from me like I am really far away. How can I fix the microphone settings?

[@Whatapilot24]

This was super useful I was frustrated my left earbud wouldn’t connect then looked this up. Super useful I can tell I’ll be using this brand more often than others

[@PCGPSwaqqer]

How did you get it to work? I can’t seem to get it.

[@3than1011]

@@PCGPSwaqqer same

[@krisg6258]

Didnt work for me either . The left never goes to solid white. It stays flashing 2 white and no where can i find any info about this. This just started all of a sudden after taking them out of their case. Very frustrating to get the same instructions to fix over and over again and it not work nor any further instructions after the "normal" way doesnt work.🙄 It infuriates me that the "normal" way for things never seem to help me nor can i get past those specific non working instructions☹️

[@djpigjesusthethreequel4429]

@@krisg6258 did you ever manage to get it to work?

[@sh1ptoast278]

Thank you so much! This fixed an issue that had been going on for months.

[@LoneWolf-wu6yn]

How? You bought something and couldn't use it for months?

[@sh1ptoast278]

@@LoneWolf-wu6yn I could only use one earbud and I was too lazy to do anything about it.

[@nch4ntm3n77]

Hey how do you toggle ANC? tapping and holding once on the left now skips and rewinds.

[@noelianriveravelez9295]

I have a small problem with mine pair, they sound great but the left side sounds laughter than the right side and I made the burn in process with the hole sound track but that didn't change same has happened with repairing or re starting them once again

[@JLabAudio]

Hi Noelia! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@andrewbratcher4132]

YESSSSSSS IT WORKED!!!!! I LOVVVEEEEEE YOU!!!!! :)

[@isaacjimmy3575]

omg I thought I broke it when the left side wouldn't play audio. you saved my life for a sec. thank you for making this video ❤️❤️

[@Neo-nm2yk]

@Adam Marshall its a bot

[@braydonparisien5388]

These headphones are amazing but recently my right ear bud plays audio but it is very quiet and hard to hear. The left ear bud is good but the right earbud I can barely hear from. How do I fix this?

[@JLabAudio]

Hi! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@Xylospring]

I'm now suffering some weird Shorting or whatnot on the jbuds, right bud in this case. A few pops with the palm of my hand on it in my ear fixes it, but when I take it out and put it back, same thing happens again.

[@dreisaac03]

Same thing

[@kekap247]

1:39 helped me sooo much!! Thanks :D

[@sewerrat883]

1:38 was my problem. This help me fix it. Thanks 😃

[@deondrecarter153]

Thank so much I needed that my left wasn't working and this video saved me

[@astrotan]

These are way better than AirPods. Way to go Jlab, I have my own pair, And Find your go. amazing job jlab.

[@JLabAudio]

Love to hear it!

[@renegade276]

My right one doesn't work i need help

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@pufferfishthao5193]

This helped with every thing thank you so much

[@Marcin-sv9fj]

Some of the Functions dont really work for me like vol up and vol down, play pause same. I can skip and come back to track. I've got Jlab GO air sport. Can you help?

[@issaloligod307]

So i go to school and i like to keep one on and let the other charge but i noticed that when i put the right one in the case the left one disconnects, is there something i can do about it, can i use the individually or not

[@JLabAudio]

This model does not have Dual Connect therefore you can not use the Left without the Right. The Right is what we call the "parent" bud and is needed to connect your pair to the bluetooth device.

[@michaelp8981]

Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.

[@brandonbarclay97]

Same here. Literally

[@Dehzyer]

Had these ear buds for two days and my left isn't working anymore even after doing the trouble shooting steps never buying a pair again from them again.

[@gamingwizofbroward954]

Thanks this definitely worked for me

[@lc1ouds]

Left wont connect to right. The left turns on and it keeps flashing white. The right keeps flashing blue and white. Tried ALL steps to connect, would like some help :)

[@nachocevallos8055]

I need help too

[@Mrjiggyspuggy]

Ditto 🤦🏿‍♂️

[@fakeemail6483]

Same

[@JLabAudio]

We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@@t or call 1-405-445-7219. Or use this link: @t Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@Oathkeypr]

I tried this and it didn't work for me😭

[@LoneWolf-wu6yn]

Just read the manual. If it doesn't work, then try again. I was also new to ear buds when I bought this atrocity of a product (No Apple Ear Buds) but I managed to get the set up right, then came the issue of the charger not working and Jlabs was absolutely unwilling to fix that issue.

[@alexdamangames498]

This video is mad helpful.

[@TitanTubs]

Hey, my Jbuds Epic Air 1st Gen stopped working correctly, the right ear bud dies in under 6 minutes, I constantly reset them back in case and reconnect. I have had them do some wonky things in the past like spontaneously come back to life after charging from the case to my phone made it get kinda hot and it wouldn't charge for a week, no battery indicator light for awhile. Little things served me well before the battery crapped. $100 down the drain.. I tried messaging support 2-3 but they wouldn't give me a straight answer.

[@teddydavid2816]

How long did you have them before crappage, and don't they have a 2 year warranty?

[@TitanTubs]

​@@teddydavid2816 I bought them online from a different party, I had them for a year and some. I'll have to check.

[@JLabAudio]

We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@@t or call 1-405-445-7219. Or use this link: @t Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@juanwick4607]

Only my left is working for some reason

[@JLabAudio]

Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@princezuko6256]

The four clicks saved my life bro I was trying to figure this out for hours

[@JLabAudio]

Happy you found it!

[@vidyaprabhu1813]

Truly very helpful.

[@abdurrahmanishaq6676]

Hi Jlab im having an issue with my right ear bud... Its not removing any sound and its just been 2 weeks since i purchased them... I feel distraught after how much i liked them initially... The lights are all working just no sound... Even after troubleshooting no success... At times they suddenly start working but when i place them back in the case and remove them again... Again no sound on the right comes out

[@JLabAudio]

We’d be happy to help. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@MultiplesofNico]

My earbuds keep disconnecting when I’m doing anything with them. It’s really annoying honestly. Especially when I’m trying to watch a movie or workout. It’s also a pain when they randomly disconnect on their own. Then takes a huge ass pain to get one to connect. This never happened to me before until recently. 😩

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@CubicKill]

These headphones sound great and stay in your ears during workouts as long as you arent running/jumping. The chargering is a pain. between the case not charging and the buds not charging in the case. otherwise great for 50$

[@JLabAudio]

Make sure you are using a 5V 1A charger!

[@light-qe3gv]

SADLY THEY DONT EVEN TURN ON WITHOUT BUTTONS

[@queenrafael3842]

Can i asked how to repair jlab fitsport coz the volume high and low is broke

[@TheLolaFrost]

Does anyone know why I can hear myself talking (echo back) when I connect them to my mac book? I want to use them for Zoom and it's so bad. My music is garbled, I can hear all surrounding noise and my mic echos back in to the ear pods. Help!

[@harveymartinez3626]

Left side still not working after following the steps. Earbuds not even a year old.

[@JLabAudio]

1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white. 2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth. 3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick

[@nachocevallos8055]

@@JLabAudio after 4 tries still not working, what can I do???

[@JLabAudio]

@@nachocevallos8055 We’d be happy to help. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (Pacific Time) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@reecealeck8314]

JLabAudio - are you saying to press and hold until it flashes white no matter how long ? Cuz mine aren’t flashing white after 15 seconds and even after 30seconds

[@MrRaychard123]

Just got one less than a month, now the left buds has no sound. Already followed the procedure no avail

[@packtrader1209]

I’m a fan of jlab. They make affordable quality products. I bought a pair for my wife and a pair for myself. This is the third product I’ve purchase from them. Very affordable compared to other options. I’m happy. I will admit the pairing process can be s little confusing. But once you figure it out it’s good to go. Anyone having trouble pairing should do the following. Forget the Bluetooth device. While In the case tap on one earbud four times. Light blinks four times then stays blue. Do the same for the other earbud. Take them out but keep them two inches from each other and find the Bluetooth device. That should do it.

[@brasstacksboxing409]

Bro, you are a fugging genius. Have 2 pairs of jLab. One pair wired, one wireless. Got tired of wrestling with wireless, so I bought the wired. However, after literally 20 seconds of trying your way, mine fired right up. Thanks a ton, bro. If I could I'd run you 100 likes, haha...

[@bobbymcquage7453]

Mine won’t light up at all got them 2 days ago

[@eduardoisaias9560]

thank you so much you save my brother's headphones today.

[@jaciswac_]

the rubber part that presses it on came out ? it’s such a pain to try and insert it back in

[@ash81818]

now they're even more broken lol

[@illinoisbois7184]

I really trust this brand and think its awesome I have had these for months

[@JLabAudio]

Thanks Clayton!! If you want to head over to our website JLabAudio.com and write a review you will be entered in a sweepstakes to win a $50 gift card from JLab Audio!

[@ray495903314]

My replacement left earbud will not connect to my right one. you got anything for this? Manual reset (aka putting in the case and click 4 times) did not work. My left one blinks blue 4 times but my right one does not.

[@JLabAudio]

Hi Rei, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@GoodBoyFx]

Hi i am in NYC. My Jbuds Air Wireless hand touch is no longer working while its less than 2 yrs. How do i get back the touch technology back? Can reset do the trick? would appreciate help. Thanks

[@jeannephan4893]

Oh my gosh! Thank you so much for the 4 clicks! Let’s goooo!

[@JLabAudio]

WOOHOOO!

[@323Hitman]

I’m just gonna return these and get AirPods.

[@gamerguy4889]

Good choice

[@gabrielbradshaw7840]

I purchesed my jbuds air today, and the case leds dont turn blue when i try to charge my earbuds and my earbuds wont charge either

[@JLabAudio]

Hi there! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@korykent5645]

I've ACTIVELY avoided this video not thinking the reset thing would be here....all this time the answer I was looking for was here lol silly me. FINALLY BOTH EARBUDS WORK LOL

[@sethd1423]

Im pretty annoyed with not being able to ONLY use the left ear bud but other than that i use mine alllllll the time haha

[@Jozayver]

@Brayman85 IT WORKED THANK YOU SO MUCH

[@Rabeo02]

@Brayman85 didn't work for me

[@Kenrog2]

Brayman85 Thank you so much man. I’ve been going all day trying to figure this out. You’re a life saver

[@nit5296]

There's an issue of intermittent hissing/static noise when listening to these earbuds. This is happening right out the box with less than 2 days of use. I can't find anyway to get rid of this! Please help @jlab

[@JLabAudio]

Hey there, please try disconnecting to bluetooth and unpairing from your device, then reconnect. If this doesn't work let's have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@cajun1253]

Seen they were PS4 compatible when I bought them but I cannot seem to get them to pair with my PS4. Any suggestions?

[@brokenwings9295]

So I bought them a while back and lost the right earbud, so I got another one and lost the left earbud for that set, how do I connect these two because I dont think its letting me

[@JLabAudio]

Hey Isaak, We’d be happy to help. Please reach out to our support team and they’ll help you out. Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM

[@AstroProxima.]

Please help, I've done everything and my left earbud refuses to connect with the right one. It flashes white while the right side stays a solid white. And I'm not sure what to do with the other earbud when one is flashing white and blue S.O.S

[@SDR619]

Thanks.. I didn't know how to reconnect to a new earbud pair. This video was a life saver 😅👌

[@pjefsquad]

I've had my jlabs close to a year and my right earbud charge capacity only lasts 40min to 50min now,my left is ok,is there a fix for this?

[@JLabAudio]

Hi there, we are very sorry about this! Let’s have you reach out to our support team to discuss your warranty. They will be more than happy to help you. 😊- Haley Email [e-mail] or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2

[@StoneyAngel]

Can I use the adapter that comes with my iPhone 11