How To Contact SpaceX Starlink Customer Support - Shh!

I stumbled across a simple trick to contact Space Starlink Customer Support! By the end of this video, you will have a clear understanding of how to contact Starlink as well as how to keep your request from falling through the cracks.
Just like any other internet service provider, you may encounter technical issues or have questions about your Starlink service. The problem is, how the heck do you get in touch with SpaceX Starlink? I'm glad you asked...
Let's get started!
I truly hope you enjoy the video and find value in it!
For Media & Business Relations Contact 📧 jcristina.com/...
BTW: This is the VPN service I use. If you're interested in securing your family or business data while being more anonymous while on the web, check out this service, and don't forget to include a "Static-IP" and "Port Forwarding" to your order. Cheaper than a Starbucks latte a month!
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Thank you for supporting the channel!
Interested in any products that I personally use? Visit www.amazon.com... or go to the bottom of this description for direct links.
If you would like to get a FREE copy of the Prologue to "How To Create A Digital Fort Knox - Backing Up Your Digital Life" or one of my other FREE books, simply visit jcristina.com/...
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Interested in any products that I personally use? Visit www.amazon.com... or go to the bottom of this description for direct links.
Highlighted Starlink Hardware I Have Tested In The Past:
Ubiquiti amzn.to/3qC554s
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TP-link AC Router - amzn.to/3so07J1
TP-link AX Router - amzn.to/3sf2or8
TP-link Managed Switch: amzn.to/3EQJKZy
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For High-Speed Access Points (ex. Starlink or Cable)
TP-Link Control Module (Gigabit) - amzn.to/3rVBqEx
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The above are my Amazon affiliate links - if you purchase anything using the links above, you're supporting this channel at no additional cost to you! I appreciate your support!

[@jcristina]

I stumbled across a simple trick to contact Space Starlink Customer Support! By the end of this video, you will have a clear understanding of how to contact Starlink as well as how to keep your request from falling through the cracks. Just like any other internet service provider, you may encounter technical issues or have questions about your Starlink service. The problem is, how the heck do you get in touch with SpaceX Starlink? I'm glad you asked... Let's get started! I truly hope you enjoy the video and find value in it! For Media & Business Relations Contact 📧 jcristina.com/contact BTW: This is the VPN service I use. If you're interested in securing your family or business data while being more anonymous while on the web, check out this service, and don't forget to include a "Static-IP" and "Port Forwarding" to your order. Cheaper than a Starbucks latte a month! jcristina.com/vpn PureVPN + Port Forwarding + Dedicated IP • 2-year deal (up to 74% OFF) • 5-year deal (up to 82% OFF) Thank you for supporting the channel! Interested in any products that I personally use? Visit www.amazon.com/shop/jcristina or go to the bottom of this description for direct links. If you would like to get a FREE copy of the Prologue to "How To Create A Digital Fort Knox - Backing Up Your Digital Life" or one of my other FREE books, simply visit jcristina.com/books Consider subscribing to the channel, commenting below, and signing up for my newsletter at jcristina.com/join Interested in any products that I personally use? Visit www.amazon.com/shop/jcristina or go to the bottom of this description for direct links. Highlighted Starlink Hardware I Have Tested In The Past: Ubiquiti amzn.to/3qC554s NetGate amzn.to/3cXiTTv Peplink amzn.to/3OnTsHM UTT Router amzn.to/3nJBLaL TP-link Router #1 amzn.to/3IjkyhP TP-link Router #2 amzn.to/3c8gOUq TrendNET Router #1 amzn.to/3nVukx0 TrendNET Router #2 amzn.to/3IGxvm2 Small Battery Backup For Starlink - amzn.to/3ScbcrZ TP-link AC Router - amzn.to/3so07J1 TP-link AX Router - amzn.to/3sf2or8 TP-link Managed Switch: amzn.to/3EQJKZy TP-link Unmanaged Switch: amzn.to/3FVbaih TP-link Outdoor Access Point - amzn.to/3uqDYfP TP-link Indoor Access Point - amzn.to/3rV6Nzk TP-link Control Module (100Mbps) - amzn.to/3Lduaf3 TP-link Control Module (Gigabit) - amzn.to/3rVBqEx For High-Speed Access Points (ex. Starlink or Cable) TP-Link Control Module (Gigabit) - amzn.to/3rVBqEx TP-Link AC1900 - amzn.to/3Q28y6N For Slower Speed Access Points (ex. ATT) TP-Link Control Module (100Mbps) - amzn.to/3Lduaf3 TP-Link AC1200 - amzn.to/3OLhlsK [ Social Media & Additional Connections ] 📦 20% Off Everything jcristina.com - Code YT20 🆓 FREE eBook jcristina.com/ebook 🌒 Dark Moon Teas DarkMoonTeas.com 🎬 KZbin - kzbin.info 🔖 Twitter - twitter.com/JosephCristina 👀 Instagram - instagram.com/JosephCristina 👨‍💼 LinkedIn - www.linkedin.com/in/josephcristina 📖 Facebook - facebook.com/joseph.cristina 📰 Creative Discord Server - community.jcristina.com [ Equipment Used ] 💎 CASE ] Corsair - Carbide 400C White ATX Mid Tower Case - amzn.to/2qo1h8m 💎 MB ] ASUS - PRIME X370-PRO ATX AM4 Motherboard - amzn.to/2rmR9LT 💎 CPU ] AMD - Ryzen 7 1700 3.0GHz 8-Core Processor - amzn.to/2pSCx4S 💎 COOLER ] Corsair Hydro H115i Extreme Liquid CPU Cooler - amzn.to/2rfEpJ2 💎 GPU ] MSI - GeForce GTX 1070 8GB Video Card - amzn.to/2rndQ2o 💎 PS ] EVGA - SuperNOVA G2 750W Gold ATX Pwr Supply - amzn.to/2qNqWcm 💎 RAM ] Corsair - Vengeance LPX 32GB (2 x 16GB) DDR4-3000 - amzn.to/2qo8PIv 💎 SSD ] Samsung - 850 EVO-Series 500GB 2.5" SSD - amzn.to/2rmXqH8 💎 DISPLAY ] Dell - UltraSharp 34” Curved Monitor - U3415W - amzn.to/2s6pvTs 💡 Video Lighting - amzn.to/2qrDOnH 🎬 Sony ZV-1 - amzn.to/3rFkfFj 🎬 Canon EOS R & Kit Lens - amzn.to/3lEZIC2 🎬 Logitech C910 - amzn.to/3pyJK9p 🎙 Rode Shotgun - amzn.to/372oYZw 🎙 Tascam Mic w/Recorder - amzn.to/39Xb50C 🎙 Electro-Voice RE-20 - amzn.to/37SoBQt 🎙 Zoom H4n Recorder - amzn.to/3oyF2bh 🎙 dbx 286s Compressor - amzn.to/39SLTYY The above are my Amazon affiliate links - if you purchase anything using the links above, you're supporting this channel at no additional cost to you! I appreciate your support!

[@JoseBCruz-kp5hb]

Hello JC. When I login to start the app or the website of Starlink and I do what you suggest to get the support ticket. I don’t see the question saying “Did this answer your question?” Or the like / dislike icon. Also I put down a preorder payment for the kit. Does that mean I’m in the waiting list? If so how long should I have to wait? Because I live in Puerto Rico. I haven’t received any email in two weeks. Is it possible you can answer my doubts? Thank you.

[@kamikazekunze]

I have an issue where Starlink is going back and forth Offline then Online. I opened a ticket after navigating as you suggested, but it wouldn’t go through, so I then switched to cellular to actually send the ticket. Worked like a charm and a new cable and router are being sent out now. They got back to me within 15m, truly caught me off guard and was a pleasurable experience. Thanks for all you do J ❤

[@jcristina]

That’s fantastic. Love to hear it!!!

[@theVOODOODREAMishere]

I wish they'd offer me that option. Lol.

[@stacyakin]

I had the same issue and when I submitted my ticket I got the same response but they sent it within one minute of my submission.

[@danham3344]

Excellent video! You certainly have a knack for explaining things in detail without complicating it. Believe me, in the tech world, that is rare. Thank you, much appreciated.

[@jcristina]

Truly appreciate that. Thanks for being here.

[@teelabrown4291]

Worked for me. I had a return that was outside the order date, but inside the actual delivery date. I was able to create a support ticket, and got a response with an RMA less than 15 minutes from submitting the ticket. Thanks! Relieved!

[@jcristina]

🚀🚀

[@raincloud54]

I sent a whiny complaint about the price increase along with lower quality service and received a canned reply the next day. The reply had nothing to do with my complaint. So…I sent a reply complaining about the “canned” reply. That was a week ago. So far no more replies. I just want to push back on the nonsense

[@jcristina]

Push away!

[@allyn1016]

I also did the same thing. We sent a message complaining about raising the rate when our speed is low and latency is high. Now suddenly the speed test function no longer works, not to mention I can't even see how much data I have used when it is working. I'm really starting to feel abused. I was checking speed in latency daily, latency would be up in the 50s and 60s. The statistics it's no where near accurate. I'm stuck with my investment of purchasing this equipment and I do not have reliable internet!

[@raincloud54]

@@allyn1016 I would reopen the ticket and ask why they turned off your speed test/usage graph. Keep on them. Be a pain in the ars. Squeaky wheel gets the grease these days

[@Nuzzyfipples]

My last one was about the price increase.

[@tonyadventures3513]

That happened to me. And a friend had to contact them for me. Doing a ticket. Because it was imposible to contact them

[@rwatson2609]

Originally I signed up with Starlink and handed over a deposit and waited . . . . and waited . . . . eventually I was away from internet connectivity and when I returned to the world and a city with connectivity I found that they had dropped me out of the Queueu because I didn't get back to them in 10 days, Anyways AI said that a refund was in order, but when I checked my bank account, they had accidentally charged me another $160. Fast foreword a few more months, I've assumed that this money, $320 is lost. But I really do need this connection so I ordered it through a different person in order for the AI to stop screwing with me. We finally have a starlink dish hooked up, but after about a year it just went down and again I am hopelessly stuck, this is where Joseph and his tutorial comes in to save the day!!!! Yipppeeee! I hope.

[@rwatson2609]

Just an update: I did solve the problem yesterday. The internet had been down for 30 days. Funny thing is that it would light up 2 lights on my 1st Generation satellite box, you know, the irregular shaped white thing. The Dish would also lock on something straight overtop of it when re-initialized. Anyhow, the problem was the location that we provided back a year ago. . . . . apparently after roughly a year it decided that it wasn't accurate enough because it was about 30 km off target and we were locked out because of that. Anyhow re-entered the right exact GPS location and now everything is fine. Out of curiosity I thought that I'd try to collect the money that they had not refunded, Actually it was $129 x 2 . . . but they just told me to bugger off (in AI terminology) but really I don't care. The internet service is worth a lot way out here.

[@christozoid2020]

For about an hour, I was having an interruption every 3 minutes from my TSFJazz stream in this this Florida Sunday afternoon. As per your tips I submitted a ticket, then I immediately got an automated report stating that I haven’t had any obstructions in the past 2 hours. I knew that. But to my surprise, my issue was immediately resolved without an explanation nor human response 😲. I think that we’re getting AI support😂. Thanks for the tips.

[@jcristina]

You may be right!!

[@dave9351]

"My Order is Ready, but I'm Not" is no longer in the menu, but clicking the "thumbs down" button on another trouble shooting question, I was able to open a New Ticket ! Great stuff !!! No need to bother you with my problem, but thank you for resolving this mystery... even Costco Visa couldn't figure out how to contact Starlink to handle my dispute ! That's crazy, c'mon Elon

[@Nuzzyfipples]

I actually received a call from Starlink. Came from SpaceX. The tech was super cool and extremely helpful.

[@jcristina]

That is awesome!!!!!

[@VNV67]

That's great, now have them call me to...

[@Nuzzyfipples]

@VIETNAM VETERAN 1967-68 bud I've had Starlink for a while, and that was the first and last time. I'm not even sure if he was supposed to.

[@3Dee3Dee]

60k! You are a blessing to us. thank you

[@jcristina]

I wish I would be able to speak to 10X that number but I do feel blessed by the most amazing community on KZbin.

[@Christineeve]

Thank you for the info. You do everything you can to help us. I'm grateful for your help.

[@jcristina]

You’re very kind. Thanks for being here.

[@JEFLeb35712]

Maybe beneficial to advise your listeners to take pictures of computer screens when first setting up account including all purchases. I was able to recover by doing the option forgot password but I had pictures of all my information. Ps I also take manual paper and pen notes. Yes I am over the hill in my 60’s and learned that a paper and a short pen will save you most of the time. Cheers. Love your topics.

[@jcristina]

That's a good idea!

[@howardwrentworth3359]

I keep paper backup of all accounts and passwords. Google, Microsoft and others can decide to lock your account at any time and any saved passwords with it. I don't think its an age thing. I suppose it's more common with older people. I'm 40 and keep notes. For me it comes from being in the military. I learned to keep notes on where I was and what repairs on what equipment daily because later if I got blamed for a bad repair I could whip out my notebook and say "no sir, I was at x on that day working on y so that is not my repair." Saved my but several times.

[@JEFLeb35712]

@@howardwrentworth3359 Retired RCMP

[@howardwrentworth3359]

@@JEFLeb35712 I suspect that has more to do with taking notes and being thorough than age.

[@tranquilitybase6417]

I sent two detailed support requests and on both occasions I received a canned/FAQ-style response within 24 hours, but by that time I had already resolved the issues myself. Most issues that people seem to deal with is either faulty cable, or user-error, or user-setup error.

[@janetlynnrogers7410]

It wasn't a thumbs down on my end. Thinking about canceling my order.

[@theVOODOODREAMishere]

Yeah about that... My service price keeps going up and quality has gotten so bad I can't get on the internet. Submitted ticket got poor response Weekes later and still asking for help daily because I am seeing speeds of .4 mbs to maybe 10 on rare occasions. This is a problem. Unfortunately for me my home is in an area that I can't get any better from anyone else. Starlink was better a few weeks ago but not any more. Now back to going to McDonald's to have my kids do homework for school and paying ridiculous amounts for broken service that customer support sucks!

[@jcristina]

Holy crap!

[@chrisb.5570]

I know this is going to sound pretty basic, but have you tried restarting your starlink? I don't know what happens to cause this but restarting mine has fixed this problem for me more than once.

[@kellymegtug]

I had a problem with a friend that was locked out and a novice. I put the ticket in on my starlink account and explained the problem NO INTERNET but connected to wifi (it turned out it was the cable thanks to your video) anyway long story it got fixed but it was a month. I did not see your video about the cable melt until weeks after. It all worked out, my firends got a month credit. But it was painful since they had no internet for a month and they loved starlink vs hughes but then the melt down happened. And I was the one that get them connected up with Starlink. Growning pains. Cant wait until in become free like GPS access.

[@jcristina]

Thank goodness for you Kelly and being able to help them out. A month is a very long time and should never be that longer. They’ll get better over time but for now we need to do everything we can to keep the service work and working well.

[@robertbuffalo8287]

I have not gotten a response at the most 5 days. However, I have gotten responses within 15 minutes as well.

[@osseo9947]

To anyone that is ordering Starlink, if you have a landline telephone Do Not use that number when ordering. Use a cell number that can receive text messaging, A text message is required if the password recovery using email is not successful.

[@HannielUmato]

I ordered another starlink but wrong email. is their a way to activate the starlink after I received the starlink.

[@Mrr-Rhettt]

Bros *YaPPiNg*

[@dylanwallace4480]

I have a sad tale to tell you Joseph. I currently use RV service since residential service is not currently available in my rual area in Oklahoma. I am on the waiting list for residential service when it comes available. I was able to reach them to ask if I could use the hardware I purchased for the RV service since it is the same as residential. They said no, but I can sell it and buy the same hardware to get residential service. I asked them if I sell the hardware, what can they do with it? They said they can use it for residential or RV. I asked them if I could sell the hardware to myself then and they said no because I would lose my place in line if capacity is reached with current waiting listers. I was very apauled. I was wondering what you think about this strange story. Love the content you create.

[@scottovermyer8312]

im in baja south mexico and wont accept my address on new accout/order

[@davidherrera3204]

thank you jc amazing videos

[@onmyworkbench7000]

It's the SQUEAKY WHEEL that gets the GREASE!!! And on a 2nd note, My fiber internet service was installed yesterday and on my first speed test it instantly pegged the needle at 100 Mb and then on to display 348 Mb downhill with 15 uphill. The best part is the service is $49.99 per mounth and we are signed up for the ACP price reduction plan that takes $30.00 a month off the $49.99 and drops it to $19.99 per month plus tax. That BEAT the CRAP out of $120.00 a month. I really like my Starlink but living on a FIXED INCOME I like saveing $100.00 a month better

[@jcristina]

Yes!!

[@MattTube]

I canceled my startlink account. I cant deal with the flexuations in speed, data caps being added after I made my purchase, and the cost with no support line pushed me over the edge. When I canceled my account I got an email to send my equipment back to them, which I don't understand because I purchased it. Sent them a support request, and after 2 weeks still no response. No thanks not dealing with this!

[@RandomBrantley]

If you send the equipment back they will be responsible to give you a refund. So if you don't wanna keep it, I'd jump on that offer.

[@MattTube]

@@RandomBrantley how much?

[@ivanreed2901]

Adding an almost invisible (.) period, often works.

[@jcristina]

👍🍵

[@AndyKopac]

So I have had really good connections for months on my solar independent cruising boat in MX. Then I lost it while getting warranty phone support on my autopilot 10 hours away from any cellular connection. I needed to get that autopilot support expedited as I am leaving in less than a month for a nonstop passage to the Marquesses… I sailed and motored like a mad man and dealt with the autopilot call on cellular. Now I’m working on Starlink. Is there a 12 Step Program for Starlink… 😜

[@AndyKopac]

UNBELIEVABLE!!! They closed the ticket and delivered the new RMA complete unit 3 days later!!’ That’s gotta be some kind of service record or something. I in La Paz, MX. They had to of had Scotty beam it here. I can’t even believe how fast they resolved this. BAM!! Done…

[@williamperron652]

i am stuck!!!!!! i cant remember my password and when i actualy enter my email its doesnt send me!! but im receiving payment warning from that same email????? like wtf is going on im so pissed off at them for not having a customer support this is ridiculous! i have to pay 320$ and there no way for me to do it!!!!

[@OpiofTexas]

Thanks!

[@jcristina]

You bet! Thank you for your kindness. Truly appreciate it.

[@VNV67]

Hey Joseph been a while. I am still trying to get my service back. Starlink is the worst company I have ever had to deal with and that's including AT&T and Directv. I now have 2 complete systems here and neither one is worth a crap because of customer service on their end. I have did everything that you have said here but they keep marking it as SOLVED when it hasn't been. So I am going to try again but if I don't get it these dishes and routers make a good fire.

[@kenproctor6517]

Thanks for the content about contacting Starlink Support. Oddly enough I need to because I added a Starlink Mesh Router and a Starlink Ethernet Adapter to my current Starlink Mesh setup (router plus one mesh and your TP-Link EAP225 and OC300 stuff - works great! until today) ... so before I try to contact Starlink I will look to you for a solution because I trust your information I plugged in the new mesh router and then paired it as instructed. The process killed my Mesh1 router and now Mesh2 router is active. I have tried re-setting Mesh1 with no luck ... it doesn't even get recognized yet alone pair. Also my DNS settings are screwed up and none of my Ethernet setups will work ... isn't there a couple of videos you did that explaian how to resolve this? Would you point me to the right content please? Thanks Joseph

[@jcristina]

I would reset everything from the mesh APs to the Starlink Router to the OS300 etc. and start from scratch. Start with the Starlink router only and make sure everything is working and then move to add one at a time into the loop to see which unit break things. My two cents. 😉

[@pabloaguilar6342]

Looking for a back up internet option for our business, wanted to know if stralink would be a good option, any way to figure this out?

[@dmagnin]

is it possible they took the thumbs up or down...I tried several differ browsers and the app...Just trying to find out when they are shipping?? Dale Thanks

[@jcristina]

Make sure you are logged into your account before going to the support page.

[@luisc5500]

wow i watch a usless video i was looking for a video that actuly helps

[@andrealicueva2327]

Currently they have already removed the thumbs up, thumbs down. I can't find a way to communicate with Elmos and it's urgent!! you help me please?

[@jcristina]

😔

[@mityone57]

How about doing a video for beginners like how to setup password and network name…

[@FullyVideo]

I sent any ticket. They didn't respond for 2 weeks. Sent in a second ticket asking if anybody was out there? Got a response unrelated to my question. Play told them they could have been helpful but they were so much more. And then they customer service call me back on the phone to tell me there would not be service for 1 or 2 years in Southern California.

[@uNkLeRaRa4]

Starlink hasn't replied to my 2 tickets in 24 hours. I have no internet, and work from home. It's absolutely ridiculous that a company that big doesn't have a proper customer service....

[@GGGoogle2007]

This is no longer what you see for the menu,,, if you do not have an account... I have the Kit but am unable to activate

[@lewiskempf855]

My wife and I can’t find our account info. I just watched your video. Do you think if you have a friend that has a Starlink account you could put in a ticket through them?

[@jcristina]

Sadly no. But. Check out last night JC Live. I have a direct email address in the description that may help.

[@freelancer92000]

Same problem here - it s a nightmare! When I try to create a new account for my brand new dish, system says account already exist - if I do “forgot password” I receive no email or sms…

[@freelancer92000]

Could you please share the link to this specific video?

[@dominicm2175]

12:26 “ You’re screwed” 🤣

[@jcristina]

🤦🏻‍♂️

[@gstar7686]

I've been lucky with my version 1 round dishy. No problems at all in over 2 years. But I'm dreading the day when I experience hardware failure. Starlink's customer support is an absolute joke. They really need to implement some kind of 24/7 phone or chat support.

[@jcristina]

Agree.

[@engsub3692]

Sir I input wrong Gmail on my starlink order so I did not even received Gmail from Starlink... I entered wrong spelling of Gmail . Help sir

[@jcristina]

Ouch.. I would reach out to Starlink to let them know..

[@franckbullot]

Hello, first of all thank you for your very informative and pleasant videos to watch... I am French and I did not understand why in some cases we do not see the thumbs up and down... I am nevertheless connected to my account with username and password but I do not see the thumbs ... Can you help me?

[@jcristina]

Thank you for being here. Strange. Try a different browser. I’ve not seen that before when logged in.

[@franckbullot]

@@jcristina Hi, actually it was because my order was not confirmed! Now my order is confirmed and I see thumbs. but now there is a problem with the address... They tell me that they cannot send to the address that I communicated !!! Note that I receive all my amazon, aliexpress ect ect orders at this address! I don't know what to do after 3 months of waiting without any communication because they don't respond to the opened ticket! You really have to want this Starlink Kit because I have never seen a supplier so little devoted to communication

[@PatriceScicluna]

I can log in, but my account says I have no location on file and need to add that before I can manage the account or see my order. It gives me no way to add the location. No Thumbs up or down in the comments. Sooooo frustrated. The only think I can think of is to send a letter to the address on their invoice.

[@jimmycoz5860]

Unfortunately they have disabled the agree/disagree button now. I’ve been trying to reactive my Starlink for 2 weeks now. Can’t even get a ticket in. 😢

[@jcristina]

😔

[@myranrivard5416]

Hi, Could a person who can't contact because they forgot their pass word, or do not have an account setup yet, contact them the same way they ordered.their system. Use the same method used to get a request for a Star link system?. - Myran

[@jcristina]

Honestly, Myran.. I'm not sure.

[@sharondrossos1436]

Hey, Joe, thanks for all the information! We are trying to get Starlink and are having trouble with the website just getting the credit card to go thru to make the sale. It's not my card that is the problem, I called my bank and there were no declines on the card. I've been searching relentlessly for the elusive phone number/email. I got excited when I saw your video and had hopes that it would work. Unfortunately, the thumbs up/thumbs down does not appear if you do not have an account yet, and I cannot get an account set up because of the website. Any ideas?

[@sharondrossos1436]

I finally got signed up!

[@jcristina]

😞

[@Rockwell8814]

​@@sharondrossos1436I'm having this problem now, how did you get it to work?

[@johnnylee8672]

Thanks the video., your video helps me a lot., and one question., do you know whether starlink maritime support blue ocean (across the pacific from China to LA)

[@jcristina]

Honestly. I really don’t know. Sorry.

[@johnnylee8672]

@@jcristina thanks your reply

[@jcristina]

@@johnnylee8672 🍵👍🏻🍵👍🏻

[@nordicresilience7449]

Two weeks it took them to answer the last time, not very good. Watch out for the customer support questioner they send out a couple of days after your issue was resolved. There's only one question and one grade, you can't split your satisfaction with the answer given and the overall customer experience. So the grade you give should reflect the whole experience (including horrendous waiting times). My experience is that the support you (eventually) get is usually quite good, its the waiting time that's the problem.

[@jcristina]

Great point.

[@0.68_11]

How does an account become locked out ..?

[@jcristina]

Password failures and alike

[@princesspinkpuppies]

9000 people viewed this video about how to contact starlink customer service??? Mr Musk are you listening?? Vote with your wallet

[@nawnim9209]

They removed the thumbs down option

[@jcristina]

😔

[@gabbyrose1685]

How do you find out where your ground station is? I live in Canada

[@jcristina]

starlink.sx or simply goto speedtest.net and see where the server connects.

[@petropolisful]

For the amount of money at play, there is zero reason for Starlink's Support channels to be this god awful of an experience. I've worked as a support person myself, and can tell you they don't cost a business that much money, while instilling good faith for future business and client retention. There is no way I could recommend doing business with Starlink in good conscience until they start to prioritize support more seriously.

[@bobbywankenobi9650]

This is fucking ridiculous! I’m paying $140 per month for no customer service or tech support? I wish I had of known this before I signed up.

[@jcristina]

😔

[@allyn1016]

In my opinion personally it has not improved, it conveniently got worse when I complained about them raising the rate. It's almost like I'm being punished! Speed is low latency is high and outages are frequent. In all reality I was doing better when I was using my phone for a hot spot.

[@howardwrentworth3359]

I've went back and forth over the price increase and they answer that in hours. I doubt they are that strapped. Any mention of price or related complaint they answer fast. Need legit help and it can go weeks without answer.

[@jcristina]

Ouch Howard... Not good.

[@howardwrentworth3359]

@@jcristina in general. Slow to respond to anyone. Anyone with an open ticket that needs help, I bet if they add to it or open another about the price will get answered faster. Not saying it's right. Just saying is all.

[@delaneysredhead9480]

Only if we could prepay on the bill

[@jcristina]

👍🏻

[@delaneysredhead9480]

One more thing is only if they make a Starlink long range wifi router

[@NormanMcGregor]

How do I clean my Starlink? The radome surface uses pure Teflon, allowing us to have an extremely slippery and hydrophobic surface. You may use a microfiber cloth and glass cleaner, like Windex, to gently clean your Starlink. Please do not spray any paint on the radome surface or cover the unit with a cloth or other material. This will impede the Starlink's ability to shed snow and rain, resulting in severely degraded performance in severe weather conditions. Off the shelf hydrophobic treatments recommended on the internet for other company's satellite dishes such as NeverWet and RainX are not recommended. Did this answer your question?

[@jcristina]

Ya. That’s the “answer” in the FAQ. Love to hear something deeper. 😉

[@NormanMcGregor]

More Mini Dishy info. kzbin.info/www/bejne/pKPJn6x6o9iHf6M

[@fighterplane2023]

I think reddit app the best support if u locked down ur account

[@jcristina]

🚀

[@mhdaleks]

Nope you are wrong no thumbs at all

[@ThatGuy64804]

This video was not helpful. At all. This small bit of information should have been 30 sec or less.

[@jcristina]

Thanks for the heads up.

[@michaelchilders1658]

Starlink customer service sucks!!👎

[@jcristina]

🤦🏻‍♂️

[@paradoxxed_]

the first 3 minutes of this video are pointless. jfc

[@jcristina]

Thanks

[@mhdaleks]

You talk to much just to give information.

[@jcristina]

Take some Adderall. You’ll be ok.

[@timlad5]

You remind me of a joke when I was a kid: how do you keep an Ahole in suspense? I'll tell you tomorrow. Less filler and more pertinent please

[@jcristina]

You remind me of someone that could use Adderall.

[@markwoods9007]

You talk way too much.

[@theinminoo-zp4hh]

l like star link.settlite

[@kenproctor6517]

Thanks!

[@jcristina]

You bet! Thank you for your kindness as always!!

[@Kptm81]

Thank you !

[@jcristina]

You're welcome!!!! Thank you for being here.

[@3Dee3Dee]

Thank you ❤

[@jcristina]

Many blessings.