Review: My HORROR FLIGHT on MALAYSIA AIRLINES - How I was BULLIED by an Airline!

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/ joshcahill
This is a comprehensive Flight Review of Malaysia Airlines.
Class: Economy
Route: Kuala Lumpur (KUL) to London (LHR)
Plane: A350-900
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#malaysiaairlines #malaysia #joshcahill

[@derpsauce7480]

I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.

[@gardensofthegods]

Sounds like that company needs to be investigated but it will probably never happen

[@gardensofthegods]

When the employees look miserable at a company you know it's usually because they're being treated like crap from the higher-ups... you can usually tell when something is wrong ... even when they're forced to smile and put on an act you can usually tell who is working for a screwed-up abusive employer .

[@Onlymimiroti]

They already bankrupt, didnt they? Hahahah

[@我这么可爱就不要名字]

from my experience like 6 years ago with Malaysia Airline, from HK-Kuala Lumpur-London, almost all of the crews were rude except one or two Malay FAs and Chinese FAs. I still remembered how I was rejected loudly by one FA in front of everybody when I asked if it was possible to have another plate to eat? I have never had any troubles with even the most criticized Air China like 8 years ago. But I also remembered one Chinese FA who showed my friend the sleeping pods for the crews and she actually gave me medicine to help me ease my nausea. I still kind missed the FA who gave me the meds, she is just one lovely lady.

[@dermie52]

The other aspect of that workplace environment and the experience of this passenger us generally, you can't criticise muslims. It doesn't sit well with them. They are the best people on earth because their book says so, yet they are overrepresented as a proportion of the population in the west; in the justice system.

[@okrayola222]

the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID

[@w.blurbs6379]

Theres much more airlines which dosent say sorry, hmm?

[@isitoveryet9525]

Exactly. So many people get treated a lot worse than he did, and never get an apology, or any form of compensation, because they don't have a following or no one cares. It's a shame.

[@iggysaur]

Dint realise that a so called “apology” can also be selective and standardised

[@Fraudemusic]

Why do you sound like you have 50 accents at once

[@cajadiri]

EXACTLY

[@Hailz12211]

Yeah i was confused too

[@newbris]

@@Hailz12211 Sounds like a German who lives in Australia to me.

[@jimmuo9286]

Likely English is not his first language but he’s understandable. Actually better than some Americans I know speak! Lol

[@KD-qr9ff]

A mix of Australian, British, German, American and polish lmao

[@TheTeaParty320]

I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.

[@MyNameisReece]

Same thing happened to us on Qantas on a 747 SYD-YVR, our whole 4 seats in the middle stopped working, the crew tried to get it working but to no avail. They gifted 2 bottles of wine from business class and topped up our FF account, I will always fly Qantas, never had a bad experience with them

[@kathirtahasin4452]

Tbh im more annoyed at the lady who put her bag at his leg space tf

[@davidca96]

I would have violently kicked the bag back over towards her, I HATE people who invade space on planes.

[@LemonJellyJ]

davidca96 or just politely ask her to move it because it’s your leg space.

[@grimmywizard]

@cohji what airlines you work for?

[@chronicles2613]

It was a child??? Give her a break...

[@Diamoondust]

womanspreading

[@dionosmond]

Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.

[@respawngaming821]

Ya Fly Singapore Airlines I Feel So Happy For Singapore Airlines As Im From Singapore

[@antikiller8472]

Singapore Airlines is considered the second best airline in the world. I'm not surprised at the way you were treated.

[@rufiromang]

Singapore Airlines is the best

[@nothingheremeh3522]

@@yoimiyassteppingstoolxd8153its his opinion stop being salty

[@yamihere5569]

@Ryab Anderson why you gotta be so salty tho? It's their experience and they have the right to share it. Everyone have different livings and view of what is good so it might not be a good fit for your friends but it would most certainly be one for others. And, imo, you can't really compare qa and sa knowing that they are from two different countries with two different cultures. And let me add one more thing, what did you expected from such airlines aka the "best" in the world? Of course they will have an ass-kisser type of act, because that's the whole point ! Peoples aren't here to be served by robots without feelings or peoples dragging the shit out of them. Being in company of peoples who at least seems to care about you is also what peoples are paying for. Complaining about that is just blandly stupid. Let me end by that nobody truly cares about you neither, nor your opinion dear. Stop being rude for no legit reasons. You're just gonna waste time, energy and credibility.

[@philipmilosevich7268]

Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!

[@jsc2606]

Agree Singapore are great. I had a horrendous experience through Heathrow security that left me so traumatised that I was a mess when I reached the gate. The cabin crew were absolutely amazing. Asked what was wrong and were genuinely concerned and confirmed this not an isolated experience. I was looked after with exceptional service. Qatar is also fantastic... only problem now is the overkill on masks, temp checks that puts me off as am anxious anyway and hopefully they stop all this do we can enjoy flying again as travel broadens the mind.

[@limit4443]

@@jsc2606 Heathrow staff need to get their act together, these two ladies kept a French guy and my mum at the scanners while we were trying to depart, she kept us and them waiting for a whole 30 minutes for no reason throwing slurs at them and not explaining their reasoning for holding them back. The French guy and my mum just kept laughing at how stupid they were acting. I feel bad for him, he seemed nice and very genuine.

[@rhettshipley4593]

Singapore Airlines a GREAT WAY TO FLY used to be their slogan many years ago. Don't know if it still is but they are and always have been the best airline in the WORLD!!!!!!

[@maryjane2965]

Wow that is unheard of amazing!

[@MeadowDay]

Singapore Airlines is second to none. Excellence on all levels.

[@artaguero1170]

Over 2.3 million views. Thanks, Josh, for keeping them honest one way or another. Keep up the great reviews.

[@AnneNIdris]

When he was eating his dinner he looked so sad and tired of everything that’s happening during that time. Plus he was travelling alone.

[@d.f.rizaldi36]

I can really feel his pain

[@scottyver1117]

I literally felt like crying when that clip came 😭😭😭

[@Chloe-gh5mk]

I'm sorry you were humiliated, Qatar airways will never do that to you, I was an ex Qatar crew and we treat our passengers like our lives depended on it. Malaysia airways need to wake up

[@imadma9628]

Maybe next time you could keep him company 😁😁😁

[@karmindulom7431]

I thought the same thing

[@liyanayusri1968]

Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.

[@azimadanan9896]

Liyana Yusri im agreed with you.

[@hendrickhoos.w897]

poor Airline!!! Malingsia

[@thewalker7717]

kzbin.info/www/bejne/aKCZh5ueoq-kqNU Poor airline inDOGneSIAL 😂

[@thewalker7717]

@@andropahsa1 what's wrong with MH370 & MH17 ?

[@skullsaintdead]

They're lying, I'd be happy to cut their internet for 14 hours and lock them in the loo with people outside harassing them (which would be far more roomy anyway). People like that are horrible, they can't empathise, frankly, they're what's wrong with the world.

[@ananyabremchandar6081]

I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!

[@WafiSiuuyy]

Nah your not malaysian

[@lokishredz7781]

@@WafiSiuuyywhy not genius?

[@hadis9109]

Malaysia Airlines: “We can offer the worst in flight experience gate to gate” United Airlines: “Hold my passenger”

[@penguinpingu3807]

Ah hahaha

[@mystfirez1483]

Porky Minch delta has the best service

[@missyb9438]

Hadi Shahid that’s been done to death, try and think of a new, original comment 😉

[@ChadDidNothingWrong]

**Drops said passenger**

[@smsmurni]

Western and European still said their airline is the best 🖕🏼

[@jasonnguyen9467]

Bugger me, i was just about to book a business class flighg with Malaysia Airlines. I've decided not to now. Cheers mate.

[@RamyaVnkt]

How is that flight schedule of yours looking like right now? #thankscorona

[@rammahbubani2019]

It's ok to book economy class and use MH-Upgrade to upgrade.... it's still a lot cheaper....

[@Birbyvideography]

Malaysian Airlines are NEVER that bad. I'm Singaporean/ Malaysian, they probably did it because he was white. Yes, racist, but... welp.

[@gainauntu]

@@Birbyvideography racist towards White? interesting!

[@itskhalid923]

I always thought there was more White-worshipping in Malaysia. This seems much like an interesting situation.

[@moondustangel889]

This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.

[@timidutta3072]

Malaysian airlines: I can give the terrible flight experience American airlines: hold my jet engine

[@enzedbrit]

Timi Dutta your meaning isn’t clear. Seek the assistance of an English speaker

[@bro9479]

TBH I've always received a very good experience on American. Sometimes it seems like they are willing to delay sooner in bad weather than other airlines, but it's in the interest of safety. The flight attendants and gate agents are almost always really nice and happy to help you.

[@roadrunner8488]

I totally understand, I've had a bad experience almost every time on AA two flights one after the other I had a broken seat and I got bitched at, for it as if I broke it lol

[@TheEchelon]

iliterati It's quite clear what he's trying to say. Your English isn't perfect either.

[@bhawanisingh2189]

iliterati you don’t belong in this era, go back to the 60’s.

[@aireezshah2182]

I'm Malaysian and I also hate to fly with Malaysia Airlines...so I just take AirAsia low cost airlines with the kindness and carrying cabin crew

[@adammcinerney3087]

About 6 years ago when I was about 12 I flew Malaysia airlines from Kuala Lumpur to LHR and I was pleased with their service. On the flight I was fairly ill but the stewards offered up their seats at the back of the plane to allow me to try get some sleep and be in a quieter area. I understand every crew is different but I was satisfied with the service. I’m not sure if I would fly with them currently though judging by how the company is going.

[@firstnamesurname8531]

Why do they think that threatening him would make the situation better.

[@Worldtimes1]

TBH It was just a few videos he recorded of just normal stuff. Like there soo stupid if they just had let him record the menues, eating food, cabin service, take off/landing.

[@sjffhfjcntgj9411]

Malaysian way of thinking Strange right?

[@ehgusrnjs3623]

I was on Asiana with broken infotainment system and the crew was kind enough to upgrade my seat to relocate me. this is such a stark contrast

[@ItsSpooklez]

As a Malaysian, I am really disappointed in our country's own airline, as you said that Malaysia has great warm-hearted people but there are still some Malaysian that are just straight up an insult to the country.

[@jonnathan5013]

Ikr,Air Asia is waaaayyy better.

[@stefanov.w4350]

They're youtubers ya know, overreactions..... . Expect those

[@ayushm8252]

Thats the story of every country brother.

[@fairlyvague82]

ItsSpooklez I feel bad for you, none of it reflects a country or its people. Please don’t take it to heart 😕

[@Amalbalu1313]

Bro, u can find that dirt everywhere

[@oscarvillegas6756]

This is the first time I get to watch a video by you and I like the way you tell your experience. It is clear why cabin crew do not care about passengers. If the CEO does not care about their customers, neither will the rest of the employees. I look up to you because despite your bad experience, you never offended anybody and were very decent all through your video. Many years ago I flew Malaysia Airlines and fortunately it was a good experience. Thanks for your video and I will be another follower of yours.

[@aimeeplaysSimsNthings]

As someone who’s training to be a cabin crew member I am so sorry for your experience for many the plane journey is the start of a holiday and should be treated as such.

[@beyondthestars4299]

Are u still a cabin creaw?

[@realworldoder]

​@@beyondthestars4299 what you think now is 2023...

[@WL0903]

In 1990, I took my MAS flight 🛫 from Singapore 🇸🇬 to Heathrow 🇬🇧 . Their flight was horrible and service is below par with most airlines. Enough is enough . Since then I never took MAS anymore.

[@Paul_Lucas]

I remember watching this unfold on Instagram as it happened 🍿 To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼‍♂️ When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.

[@lukesinsigalli9045]

Paul's Trip Reports what’s up my fav trip reporter

[@certifiedbruh2180]

Lmao those people can take a C17 on a 17 hour flight

[@ashleybeh2766]

Paul's Trip Reports this video came up when I was looking for flight from Singapore- NY (i wanted to see how the seats in business class are like before booking ). The title of this video “BULLIED” caught my attention but it was exaggerated. I travel for business on average once a month on Any airlines with suitable time that can bring me to destinations in time for meetings (I’m in shipping so I hv to go to many different countries ). I experienced good and bad services on different airlines business or economy class . I can’t be bothered as I hv only one expectation- bring me to destination in one piece safely in time for my meetings and no lost luggage . Priorities in life .

[@joelletan153]

I love this

[@John907i]

Yes but you can’t really expect the captain to come and fix your in flight entertainment come on...

[@aliahrizal6092]

As a Malaysian myself, im so sorry for what you went through with our airline service. The fact that you still have our country so close to your heart and still have kind words about us towards the end of the video makes me feel extremely bad. Thank you for being honest and we hope you get a better experience the next time you fly with our airlines. Also, i’ll be flying to london this sunday with MH004 as well, so deffinitely am thankful for your video. At least i could prepare myself for the worst 😂

[@giglambert8787]

@Aliah Rizal please post your experience you had after your flight and this review…

[@beatrizramosrobles6992]

Thank you Josh for your honestity and for telling things just as they happened.I started watching your videos not long agosto and like them so much because they are ' real '.I've got to travel to M'sia often because my husband is malay born in S'pore when was still part of M'sia.We met in England and few months later got married and flew to M'sia.Couldn't stay more than 3 years due to health problems that had to do with the lunes and the weather there and I decided to return to Europe with my mom to recover. Even with a great job he insisted of coming with me....and decided to stay for good.That's why whenever we can afford we go to visit his brothers and sisters and rest of huge family.My first flight just a few days married was in M'sian Airlines.Maybe that was many years ago and I found it a normal airline. But on my way back I already took a European flight.Since then we have been up and down in different Airlines.Maybe we just wanted to try other Airlines. Some great as S'pore Airlines,Emirates,Catar,British Airlines,Lufhansa,Air France,KLM..and others.We only had problems once in PIA.There was trouble in the country and London Karachi was not bad but the plane we were given from Karachi to KL was anything but a plane and the service on board better not to mention. As we've been hearing nothing good about M'sian Airlines lately and we have to go there this next year we're deciding to take Turkish Airlines or Saudia Airlines as they have improved a lot.I've seen your video flying Saudia and it seems alright.The only problem we have to travel first to Madrid while Turkish leaves from Málaga (where we live.He prefered that city than Madrid) By the way I wasn't at all satisfied when we flew Air France .A couple of disgusting happenings on board that maybe I'll tell you another day. Hope you continue with your great videos because they are helpful for travellers.Take care and stay safe.💕

[@edm9527]

Last time I flew Malaysian Airlines, I flew from KL to Perth Australia a few years ago, 20. minutes after the meal service, a kid in the same row as me shouted out loud "Mum, I can feel a worm crawling out my bottom". I'm serious. Everyone in the cabin stopped eating !

[@jxrrqd8851]

sounds like perth to me 🤣

[@Luciferoverlord11]

You just lost another customer, Malaysia Airlines.

[@_Quintus]

He has 246k subscribers. Thats alot more than 1 customer.

[@sarveedahassan3723]

They lose flights too

[@marvilongravidez5210]

Customers dude, Customers

[@_Quintus]

@@marvilongravidez5210 No S.

[@marvilongravidez5210]

I'm sorry if you didn't get I said.

[@lorenzoskitchen3468]

That's why I always fly Singapore Airlines or Philippine Airlines from LAX. Your reviews are amazing. I just subscribed.

[@akatosh1112]

@@itsnando20 🤦

[@vp-wc5go]

i bet u dont take air asia at all s8nce singapore airlines is the best in the world...lol

[@sammycorsiga2249]

Philippine Airlines indeed 💕

[@LauraPrincee]

im still pissed about that lady stealing your leg room with her bag lmao

[@dreamerweaver]

He could have said something instead of seething.

[@bluegelsoft3564]

I would of just moved the bag :)

[@sct4040]

I would have asked her politely to move her bag under the seat.

[@chronicles2613]

It was a child

[@kosan2875]

I would of rest my legs on the bag

[@ninodominiquemanzano3784]

My dream is to ride malaysian airline but after watching this makes me think...maybe not best dream to have.

[@1Maverick747]

I used to fly Malaysian Airlines on that route back in the days when they used the 747. Most staff were nice, but some were rude. The pilots were very friendly.

[@HiImZech]

once I got the MAS flight attendant to help me swap a seat because my neighbor was a little girl and had fallen asleep into my seat while I was away. it was a red-eye flight. she, in a loud and authoritative voice, yelled for the little girl to wake up and go back to her seat. imagine the horror on my face and the stares I receive.

[@joyiheng6875]

Oh man... Wtf?! Im sorry u had to go thru tat...

[@nuk115]

Atleast you'll never have to see their faces again...

[@v3is748]

Wow! flight attendant ? or a prison warden?

[@HiImZech]

if you have to know, that family comes from a place where rape is common place. I do not want to get dragged off the plane and put in jail just because of a misunderstanding that will never favor me being born male.

[@aroraakshaj70]

Why the hell are there 10k dislikes on this? This man is doing nothing wrong. he's just giving his review. If you dont like what he says, then dont watch it. It wasnt as if the title said that it was a brilliant flight and then hes like, oh no, it was terrible

[@merinasubedi3461]

Thank you for your review Josh. I was going to book Malaysian airlines for my January holiday but not anymore with this level of customer service. I would rather pay extra and enjoy my flight. Booked with Qatar Airlines instead :)

[@pedrofelix7606]

Qatar is nr 1, good choice

[@Jchillin757]

Agreed love QA

[@mannam2272]

u cant blame me all

[@rhettshipley4593]

Qatar worst ever airline

[@Jchillin757]

@@rhettshipley4593 not even close.

[@lawrencejohnson593]

I got overbooked on a Malaysia flight ( so where about 20 others) on the way to Auckland form London. I was overbooked on the return journey and my father was also overbooked on the journey to Auckland as well as the return journey

[@explosivepotatos]

3 things learned 1. Don’t fly Malaysian Airlines 2. Do research on airlines 3.DON’T POST THINGS WHILE ON THE PLANE CAUSE THEY WILL BE DICKS TO YOU Thanks for the info!

[@ruifong]

Things do transit to other airline: 1. Do fly Garuda Indonesia or Singapore Airlines, or can with Thai Airways 2. Must buy for pure but can for cheap 3. Landing also good 4. HOW MALAYSIAN PEOPLE PREFER AIRASIA THAN MALAYSIA AIRLINES BECAUSE TICKET MUCH CHEAP. 5. enjoy flight to heaven

[@Zico20]

@@ruifong 6. Enrol in an English course :)

[@ruifong]

@@Zico20 agree

[@志瑜杨]

m999 ironic that you say that because you didn’t bother to spell enroll correctly lol

[@mraz2439]

@@志瑜杨 ironic you say that because you didn't put ' . ' at the end of your sentences. Like this. And this. 💀

[@peterodi3187]

I remember my flight from Singapore to Dubai back in 2017. One crew from the layover to KL was extremely rude. He was screaming at the passengers who were asking for assistance with their luggage to wait. But that guy was literally doing nothing, just walking back and forth the aisle watching people struggling with the overhead cabin. And when the passenger called him up again, he got angry and said "Just wait, ok? I already told you. You don't understand?" I was shocked. There and then I decided that it will be my first and last time flying Malaysia Airlines.

[@Igotethanolised]

Like we should only fly airlines that are worth our hard earned money

[@JeffBourke]

I can't believe this airline is still in business. Even my malaysian friends refuse to fly on MH. I have no idea why you would.

[@Stephen90s]

They have gone broke many times and the gov has bailed them out countless of times...

[@1645peter]

Malaysian Airlines (MAS) is better than Air Asia. Generally I get good services from MAS. In a survey among my friends, they agree with my opinion.

[@JerryTheSlime0]

Not as bad as American Airlines

[@MalaysianAviator737-8]

JerryTheSlime true

[@dontdrugkids2675]

JerryTheSlime cough cough United

[@Reeritsu]

At least they don't kick u off flights

[@kowyuzhe5669]

ye dude.. in american airlines u cant even board it . 10 delays every flight

[@alanxie3550]

AA international is pretty decent tho. At least from my own experiences. But I have heard horror stories on domestic flights.

[@DennisBunnikTravels]

Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.

[@33_rizq88]

Big Fan!

[@sebastianlim2499]

Then how do you often get apprpval from airlines and managed to film it peacefully?

[@JoshCahill]

I don’t always get approval, only from airlines which are strict with filming onboard. Usually I just rock up also in order to make the experience as authentic as possible. However I never ran into a single issue... maybe with LOT I did, they didn’t like to be filmed.

[@sebastianlim2499]

@@JoshCahill Oh I See!! Try Singapore Airlines next time just flew with them from Singapore to New York during the 18 hour the crew seemed to be passionate and very hospitable despite the long duration. Top notch service that sure you wont be disappointed

[@davidlazarus67]

DennisBunnik Travels It appears that the captain went off the rails or failed to actually speak to the customer.

[@iiMxttOfficial]

I’m feel embarrassed as a Malaysian.

[@oestergaard141]

Sounds like a horrible flight, but your talk about the CEO makes no sense at all.... He doesn't have time to talk about it, he is not in charge of the customer experience, he likely doesn't respond to your email either, his actual email will not be public. Talking about this issue, the CEO is the worst person to talk to, and unless you met him face to face, you never had a conversation with the CEO.... he is in charge of all the macro stuff, not micro management like this. Your view of that part is a plain misconception.

[@MuhammadAbdullah-sc6xr]

U r intelligent

[@petemorbius3936]

he wants attention! worst customer!

[@SimonK3113]

Every paying customer has a right to be pampered within legit means. So service providers live up to it or lose your biz. This new age. No longer patron way like as tho you are monopoly? Fly SIA

[@kiss2278]

@@petemorbius3936 Shut up

[@petemorbius3936]

@@kiss2278 make me!

[@shushidebom]

Dear commenters and keyboard warriors. Please be reminded that It is fine to express your opinion but it can be done without being rude. The tragedy of MH370 and MH317 affect a lot of family members until today and it’s not a laughing matter. Your words may hurt other people. Please be mindful and respectful. Cheers and have a good day

[@Cinder_3OD]

it was flight 17, not 317

[@shushidebom]

Ice Bear yes. My bad it’s MH17

[@KritzKuzai]

@Jairul Joe just like your Existing in this world Asshole

[@nabil6581]

@Jairul Joe it's different flight. Different event that happen. Fool

[@saulmoment4008]

@Jairul Joe only if you could legit pull out a gun and shoot me on the other side of the screen. Haha, you can't. Big talker.

[@theflyinggadgetschannel7722]

I flew with Malaysia Airlines in 2003. I agree, the crews are very unfriendly and the service was not very good. Never flew with them again. I am sad to know it hasn't changed.

[@schemasoftware]

Atleast your flight didn’t disappear...

[@schemasoftware]

Bruh is that why I didn’t see it 1 DAY AGO u late af

[@schemasoftware]

Hey guess what.............. I don’t give a shit ;)

[@jxrrqd8851]

grow up wanker

[@louisahren5967]

I googled it and found an article that Malaysian Airlines is ready to file for a bankruptcy. No wonder they don't care for passenger. I would not fly airlines with such terrible attitude and poor customer skill. Don' they want to have a good reputation like Singapore Airlines has ??? A flight attendant took care of you should be taken out from in flight position and offer position which has no direct contact with passenger. He obviously ruin the reputation of Malaysian Airlines.

[@theidioticguy5289]

Next time u come malaysia use air asia

[@reyfauzi]

I thought MH is nationally owned

[@superabcdet]

@@reyfauzi own by khazanah Malaysia

[@superabcdet]

Now gov debating whether to help MH or let go to 3rd party. For me let go to 3rd party and reform the top management just like Proton wif Geely

[@lowboonkiat73]

Malaysia has a discriminatory government policy which gives special preferential treatment to the Malay people over the local Chinese and Indian population. Hence government companies tend to hire people based on the policy ( or race) rather than on qualifications or merits. Most government owned companies such as Malaysian Airline, the national car Proton have bad products and bad services. Basically the employees are incompetent to the point of useless but they have a job for life. Privately owned Malaysian companies are the complete opposite with excellent services and excellent products. Hence most Malaysians tend to fly with Air Asia (privately owned).

[@TheTeaParty320]

Serves you right for not flying Singapore Airlines. I’m originally from Malaysia and would avoid them with almost as much vigour as I’d avoid JetStar. Quite frankly, I rather walk than fly JetStar.

[@nursabrinaramli5797]

Even i myself a Malaysian experienced this before. I was coming back from LDN to KUL for my eid holiday. I was fasting before boarding when the plane was about to board, it was time for break fast, they could not care less to give me water and dates, as they were distributing it to others. Probably because i did not look rich enough to them. Thats what my family said. And not only that, few hours later it was about time for me to fast again. So usually muslims before they started fasting they need to eat and drink (sahoor) The flight attendants did not offer me anything to eat or drink, i was waiting and waiting but no body showed up, and ended i myself asked for a glass of water before the time to fast started. Without eating. This did not happen to my sister where they actually offered her meals and drinks before it is time to fast.

[@azrilhilmi952]

order pulak nak suruh diaorang bagi

[@MashZ]

Rich enough for a plane ticket but not enough for water and dates? Makes no sense

[@zulhilmi9685]

Did you press the button to call them ?

[@bambi274]

U have the right to eat while travelling.

[@CharlesvanDijk-ir6bl]

Next time buy a flying carpet or 1 better ride a winged horse.

[@paulsimon4801]

Thanks Josh for this honest review and how you explain your own experience!

[@december1to31]

Two types of Malaysia airlines videos: -wonderful experience on Malaysia airlines -terrible experience on Malaysia airlines

[@kiranm25x]

3rd type -Malaysia airlines plane gets lost and one never gets to share their experience!

[@atansapian4099]

@@kiranm25x that's just bad. from your name, you could be from india (hope i was wrong) its just sad if you really did come from india because india offers so many courtesy. one of the oldest civilizations. the way you make joke clearly you are not civilized. hope we can improve to be more respectful (that includes me and everyone else)

[@dleestrike5437]

@@kiranm25x learn how to respect people... Do not make fun of people's death their families must be upset upon their love one death and you just make fun of them

[@ASARU94]

@@kiranm25x what is wrong with u dude ? Geez

[@kiranm25x]

​@@dleestrike5437 @PowerRanger In no way I am trying to disrespect the lost lives, I am only referring to the attitude of one of the biggest airlines towards it's passengers. Just makes one to think every second on their flight whether they are going to reach their home safely or not. It's just that one doesn't want to fly on MH airlines, just like how one doesn't like flying on a Boeing 787 after watching Al-jazeera documentary.

[@mateydave7118]

nice to see you have now been become St Joe. the tasteful halo floating above you is so tasteful and encouraging

[@youal5986]

When I was flying back from London to Houston with united airlines. I had a broken screen and the crew upgraded my economic seat to premium economic seat.

[@mystfirez1483]

YOUGBARE Aloys I’m surprised u weren’t pulled off the flight

[@MsXxNadinexx]

What the... the wouldn‘t serve you anymore? How unprofessional!!!!! Especially on a long a** flight. 🤬

[@ayuzayaz3893]

RUDE

[@reconunit644]

Salty ppl lol

[@enrico8269]

@@reconunit644 salty? Do you pay money to not be served FUCKING WATER on a plane?

[@rayyan6515]

As a Malaysian, I never flown Malaysia Airlines since 2016 but I know the staff was really unhappy with one of the passengers who shared experience with me. He was just asking for better food but they instead manipulated him. Malaysia Airlines is falling apart really as well as Malaysian Politics but I hope everything recovers soon. AirAsia is totally better but everyone chooses the MAS Subsidiary Firefly which was kind of the same but better to say the least. I feel very bad for you and I hope you feel okay now.

[@leafilm8763]

I'm malaysian and i feel bad for what you had experienced with the malaysia airline. I hope they can improve their hospitality and attitude so that no one have to experience the same thing

[@ashishaviation7210]

Thanks for bringing the truth out, It will help millions before booking a ticket on Malaysia airlines

[@umbridge13]

I flew with Malaysia Airlines yesterday and had similar experience. I flew back from Siem Reap. The food that they served from Siem Reap was hideous, not edible almost. The take off process wasn't the smoothest, I was sick for the entire flight due to the take off. I don't think I want to fly with them again. No matter how cheap it is, I will just choose different airlines.

[@pro_x999]

Okay don...noted

[@acikmion5763]

Diamlah cina indon...pegi kau berambus ke tiongkok sana..

[@dxelson]

You were sick due to the take off?? I'm not sure if that's even possible lmao. You can have bad landings but take offs? If you're hit by turbulence right after take off you can't do anything about it...

[@duofingo5246]

@@acikmion5763 hai malingsial

[@ardhi4967]

@@acikmion5763 perasaan dia bukan orang indo deh Bambang...

[@crissln8654]

I suggest you post your flight experience after you get off the plane next time for your own safety.

[@RustyAndroid]

Or instead, only share the one item that could easily be fixed, the infotainment system. The rudeness of the crew, the awful food, those, I would have waited until I got off the plane before posting. That being said, that's with 20/20 hindsight, no one could have predicted such an adverse reaction to a customer complaint.

[@Nubianette]

cris sualan yep! I’ve read, and watched similar stories of people posting complaints on Facebook and Instagram. Better to complain to customer service on Messenger, so it’s not public. Then, if they don’t fix it, let them have it once you land.

[@annal7899]

If he did this in North Korea...we’d never know what happened to him. Seriously. Wait till you get off the plane before you post

[@kxloux8466]

@array s 4 hours shut the fuck up I was delayed for over 12.

[@TinyNPC]

Kxloux just tagging ya to remind ya to read the replies above 👀

[@idontwannakilly]

I had the exact same thought. I do undeestand the frustration the anger and completely helplessness. But it's never a good idea to do the review on the go or rather when you are sitting on a airplane

[@isitoveryet9525]

@@blueari3108 I don't think he's "Gatekeeping", I think he's just pointing out that having a breakdown over a 4 hour delay seems a bit much.

[@isitoveryet9525]

@@mirinae6579 "suffer".....seriously? They were delayed at an airline, and you're talking about "suffering"?! Jfc

[@nurairiana4725]

im so sorry..im from malaysia... i never been in plane before...why did they treat you so bad🙌🏻💗💗

[@MikesGarageReviews]

Your lucky you survived. They have planes that disappear

[@ABDURAZIKTCK]

You lucky u still alive. Some lost their brain

[@why9125]

choked on my cereal.

[@maureendarias01]

Haha

[@matteodumartin2498]

Michael Rose that’s not their faults if a f**king Ukrainian missile shot the aircraft

[@MikesGarageReviews]

@@matteodumartin2498 Whoever is shooting them what's the difference

[@ancelmoandrello6024]

Gosh, I'll make sure to never fly with Malaysia Airlines.

[@theaustinsarema5817]

I stop flying with Malaysia Airlines 15 years ago.

[@hpfend]

I think malaysian are ok on regional flights. Flew with them last year from Bali to KL and it was fine. Long haul I would prefer others. Flew longhaul austrian to BKK and back with thai on that same trip and both were excellent.

[@gavingtr7987]

I never flown with it and Watching this might convince me not to fly with malaysia airlines

[@arsya5950]

as u should

[@jonathanserra7999]

*just finished airline review vid* *knock knock* “THIS IS THE FOUNDER OF MALAYSIA AIRLINES! You send message?”

[@hxxwk]

LOL LMAO

[@ashrafulislamsaimon3623]

Malaysian Airlines: Malaysian hospitality starts with us Malaysian hospitality: Am I a joke to you?

[@jinan_hwasal]

Only malaysian get this hahahaahah

[@sagm]

MH is Malaysian Hostility

[@MarkRodel]

I know what it feels to be embarrassed by the cabin crew while I'm filming the flight. :(

[@mendoaiya]

About 35 years ago I boarded a flight from Tokyo to Kuala Lumpur. Also, in that flight the cabin crew were unfriendly and sullen. Particularly there was a male cabin crew member who was very morose and rude for no reason. When I meet such ill mannered and rude people, I do not get annoyed but sympathize with them for their difficult childhood with parents who could not teach them good manners and politeness. I used to take at least 6 flights every year all round the world till I retired. I never complaint about that person. Nor did I take Malaysian Airlines ever since. Anyhow it is very unfortunate to see that even after so many decades MAS couldn't select polite people with good backgrounds for their cabin staff or train them accordingly.

[@ralfmeier6460]

Two years ago I chose an inland flight with this airline as I wanted to support national airlines generally if possible. But this year I realised with flightradar24 that AirAsia is on time for 95% and very friendly staff. Malaysian airline has usually 30min or more delay. Was only a 2h flight this year with malaysian so I can't judge the service. AirAsia is great.

[@orighomisandediare4990]

The crew must know that they were caught misrepresenting the Airline. The evidence was overwhelming that they may receive official reprimand - they will know that they are on a roster. I am so disappointed in Malaysian Airlines after hearing this.

[@zhongxina6621]

Malaysia airlines is the worst airlines ever. I don’t know whether I just got unlucky but damn. Every flight I took with them ended up having some problem. My first flight with them was extremely delayed, but managed to get on. But when I arrived at the airport. They lost my luggage, and they couldn’t put it on the connecting flight. I had absolutely no idea where my luggage was at the time, and there was absolute terrible miscommunication. They said they would deliver it to my apartment, but it never came. So I ended up going to the airport to collect it myself, and it was there luckily. Then second flight leaving Japan a few weeks later, there were “technical errors” on the plane, and the flight was cancelled ( even after waiting there for like 4-5 hours)So I had to book another nights accomodation and get the next flight. Of course there was delays for this next flight too. Getting the flight out of Kuala Lumpur, for my third flight going back home. The same thing happened. “Technical errors” had to stay a night in Kuala Lumpur , in a hotel they provided in some shabby neighbourhood. Ok, I wake up the next morning, get on the flight to Leave Kuala Lumpur. And guess what? The plane wouldn’t take off. The plane ran through the runway about 3 times, and would refuse to go into the air. I had to stay ANOTHER NIGHT in Kuala Lumpur. Thankfully the next flight the next morning was ok. But I was holding onto my seat, wondering whether they are going to kill me. Wondering whether this plane would actually take off, or them losing my luggage again. I was delayed by 3 nights in a row, because Malaysia airlines don’t have a working aircraft. And this was only last year (early 2018) The in flight food was absolute garbage, and so was the entertainment. Never will fly with them again

[@myra961]

sorry mate, you're very unlucky then. go to a witch doctor or something to remove that bad luck.

[@cpaffan851]

ur experience is worst than what happen to him

[@fazznvideo]

Just flew MH004 Kul London on 9th Dec 9:05am. Sat on row24 ABC side. Disappointing service from beginning to end. To be honest this is my first economy class long haul flight after 10 years of taking business with various airlines on all other travels, including to London. I was just shocked at how narrow A350 isles and how small seats and small degree recline were. It reminds me of 2 hour flight domestic recline. I was wondering how I would survive the 14 hr journey with such small narrow seat. What made the experience worst was the meal service. During the first meal service, the pilot made an announcement that hot drinks will not be served due to turbulence which wasn't existent. Not the first time I experience this as I also hear the same announcement on domestic flight via MH as well. It's always suspending hot drink service. Oh yes, no meal cards or meal info on board so it's kind of playing dart just get what they offer. Don't even know what kind of drinks they can serve on board. After few hours into the flight, there was another snack service and to my surprise, the sandwich was served cling wrap handed out like that, no plate, no paper plate. Yikes! We have to put the sandwich on the seat tray directly how hygienic is that? Then my little boy asked for some chocolate drink, or hot milo, so we pressed call button and asked for it. We were told by the crew that milo is only available on business! Wow..didn't know milo is that high class, so no options for kiddies at all in economy class except same juice throughout or water. But the fact that the crew mentioned only available on business is sort of implying that we are now in economy so if you want milo please pay for business. DUH! but she managed to get some of my little boy and another cup for another passenger behind us. Overall for 14 hour journey we felt deprived of food and drinks, with so little or no option and variety or snacks. And MH should totally stop serving peanuts on board as some passengers are highly allergic of peanuts. This has been the same practice since inception maybe, and even though times have moved, MH is stuck in old times. I got a knee pain from sitting on that hardly reclinable seat, no foot rest, on 14 hour journey. So not worth the money paid. I would try to avoid MH for long haul next time as the service level has gone down the drains. They could train their crews to be more polite. My husband asked for hot drink and was told to wait as they had only 3 crews working while 3 others were resting. I mean how could this info be communicated to passengers when we only need coffee? Just don't understand what they are trained to do.

[@joelletan153]

The hate comments from Malaysians makes me sick, they don't know they are ruining their country's reputation even more. But seeing minority of Malaysians apologising even when they don't have to makes me a lil happier

[@xdangerjtx2102]

@BIG POINTS lmao

[@k0om4an1]

BIG POINTS dude I ain’t a Malaysian but that is so rude. Plus I have travelled a 10 and more hours flight from Kuala Lumpur using Malaysian airlines. (“XD” is so ded it’s 2019)

[@myra961]

stupid as hell. this is youtube. of course people would act tough,say shit about this guy,defend malaysian airlines. but exactly how many malaysians are watching this and commenting? the fact is this guy was simply had a bad luck. he got bitchy stewardess and retarded stewards.

[@mattchris3421]

I'm Malaysian, why you wan to fuck me?😭🤣🤣 I'm sure there's other nationalities you might like, European, Australian, Russian xD

[@passit467]

Have been mistreated on malaysia airlines ? If not don't generalize ...

[@bak875]

Hi Josh, thanks for this review. I've never flown MH and after your review will never fly again. Its about attitude of the staff. We know hard product can vary and other factors affect flights. Second tier Airlines like UL, TG's staff have excellent service where crew exceed expectations. You are correct in calling out the CEO of MH. Not flying MH ever..... Spread the word.

[@fakeacct2168]

Singapore airlines the best. My inflight entertainment spoil on mid flight.. they upgrade from economy to business for free❤️.. I will never ever fly Malaysia airlines after watching this video..

[@iwanasy7309]

But you just fake account

[@fakeacct2168]

Visit Malaysia what does my KZbin name got to do with this?😂😂😂 some people..😂😂

[@fakeacct2168]

Scorpio Rose greetings Malaysia, as mention by myself after watching this video I’m not going to fly MAS . Thanks and don’t have to remind me on what to do. Some people😂😂😂👎🏻

[@fakeacct2168]

Scorpio Rose what a shame I’m Indonesian? Where did you even get that? How can you also say about their airlines when the topic is a different thing? How about mas plane gone missing? What a tragedy corrupted Pilots how to even trust ur airlines with our lives?? Keyboard warrior and just face the facts!😊😊☺️😂✌️👍🏻👎🏻

[@Exotic4M3]

@@fakeacct2168 When your plane overrun the runway. I guess you can say, the joke went *too far* Let me get my coat.

[@tigergooner7214]

We flew Malaysian 🇲🇾 on a long flight ✈️ to London from Perth Australia 🇦🇺 during the start of the flight we fell asleep when we woke up realised that the meals were dished out cut long story short they served us but but with rudeness I'll never fly with Malaysian Airlines again no matter how cheap they are thanks for this Josh I'm a subscriber to you today 😊

[@rext6398]

Suggestion: in future if u face such problems can u record the interaction between u and the crew members, we would love to watch that.😶

[@giesellekotche6042]

I had a terrible flying experience with Malaysia Airlines as well. Flew with them from Auckland to Singapore, transited KL. When I touched down in Singapore, was already tired due to the long flight and I went to collect my baggage. After waiting for thirty minutes, nothing came. I then came to know my luggages were left in KL airport. Amazing.

[@commonavionics6069]

Gieselle Kotche That sucks sorry you had to experience that.

[@Nyan26]

Damnnnn did you get it tho?

[@ashleybeh2766]

Gieselle Kotche happened to me too but I got my luggage one day later ...

[@bhishamchandiramani2230]

Malaysia airlines, has lost its touch, it was a good airline 15 years ago, after the financial crisis of 2009, it has really deteriorated in service .

[@billannafrancis1686]

So...I will make sure no more Malaysia’s airlines. Thank you for your information ✍️❤️🇦🇹

[@haf.7495]

jungkook👉👈

[@khayriz]

@@arielkravchinski2616 you can’t judge the airline because of Mh17 cause it was shot down andMh370 is still shrouded in mystery so we can’t say anything bout it. horrible customer service its the only reason to not fly mh.

[@MrMecabih]

8.1K thumbs down from Malaysia Airlines employers.

[@Ell.06]

Or triggered Malaysians

[@epicfolds172]

Bruh Im from Malaysia but I didnt know Malaysia Airlines were so bad

[@dew7847]

Got the same experience with flight attendant from Paris-Kuala Lumpur. They same to be picky with their passengers. Only 1 Chinese girl FA who was so nice and always giving good service but the rest of the cabin crew is just horrible & dreadful. Even my flight from Bali to KL on A330 series not that great either even though I keep flying on that airline all the time. As I remember the passenger next to me was offered her meal like creepy dry sandwich for lunch and that’s all we got (NO OPTION at all). Eventually I decided to not flying with them anymore as I guess they’re so much airliners FA who’s still taking care and serve well their customers while onboard like Garuda Indonesia or maybe low cost carriers like Malindo or Air Asia. That’s about it, they need to improve their quality service...like their slogan...service from the bottom of the heart of Malaysian Hospitality.

[@CameronAdamsify]

Based on my friends' experiences, yours, and mine as of late.. it seems that Malaysian Hospitality has become Malaysian Hostility. Never flying MH again

[@neverloosehope4233]

Never ever should anybody fly MAS again . They can fly empty or only with own freebie staff and then go under in bankruptcy this ass-holes ! MAS? Never !

[@mohdyusuffsharif944]

mas is suffering empty flights...often.retrenching and offering vss to staff.ceo always changing...sure there are pproblems.

[@kiranm25x]

@@neverloosehope4233 You forgot that their planes get lost forever in thin air!

[@craigk2644]

@@mohdyusuffsharif944 The problems at MAS stem from their culture. Malay's are superior then others bro. If a passenger is not a Malay, its the middle finger....peasant !

[@Everywhereambar]

MH is one of the airlines which will never ever see me on board

[@adibmustafa914]

We don't want to see you either..at least our airlines doesn't have any issues with pilot error..our pilot is skilled and experienced asf..not like any other airlines that can't even handle a soft turbulence

[@Everywhereambar]

@@adibmustafa914 what a childish answer. No other airline has a plane that just went missing in these modern days..that is the reason why I wouls never fly MH

[@anidiotsandwich6537]

Too bad for you to judged based on one person review. This also occurs to any other airlines sometimes. Not often and it's 1 in a million can be solve

[@Everywhereambar]

@@anidiotsandwich6537 I guess is my own right to pick my airlines....I mean one day when we can travel again anyway😂

[@mysticfriend]

Hi Josh, i know this airlines from last 23 years, MH was world airlines at one time to today regional airlines. So you can think what could have done, one time MH was competing with SQ and CX and today they are talking competing with AIRASIA and MALINDO ... SAD to see MH has nose dive. From WORLD BEST CABIN CREW to your experience ..... Complete nose dive. No doubt there are some really cool and friendly staff in airlines but by large they are in nose dive situation. Customer Service is least on there agenda. There prime is cost cutting and that really shows sometime into airline function. There were many passionate staff in MH but most has left in last 4-5 years. I know some of them who left for the good. I agree that AIRASIA all star has better environment than MH. Even some of MH crew agreed [ofc not openly, as they need to survive with the job]. Regarding CEOof MH, he must be perfect for operation and techincal but for customer service and marketing,i really dont know what he can do best. None of his interview in public shows that he is passionate to run airlines. Being aviation follower my self i know how tim clark or Leslie Thang [Vistara Air - India] or Goh choon phong [Singapore airlines]. So its expected his way of understanding. Its not necessary that CAPTAIN of flight can run airlines. If that was situation other successful airline could have run with pilot. I hope this beautiful airline {MH} should have better head who knows much better customer service and takle situation. Its not why something went wrong, its matter of handling sitation. When you work it bound to get some bumps but imp is handle sitation with care.

[@francislui7269]

Agreed and I no longer flying with MH. I rather fly with SQ even I need to transit through Changi Airport bound for Auckland every 3 weeks.

[@crunchyfunny6156]

@@francislui7269 nobody care if u dont want fly with mh

[@acesians4652]

@@crunchyfunny6156 i do care

[@FebriantLeocesio]

@@crunchyfunny6156 I do care cuz mab treating their pax like shit.

[@mysticfriend]

@@katyamq4672 its not about luxury, its about attending situation. I am not saying why that day MAS entertainment service was down or F&B quality error. But it could have done much much better way. Crew has no right to ask what we do and why we criticise there service. Thats opinion shared baased on fact. They should be professional enough to take it easy. ITs not MAS is not good airlines but definately at this point customer service is at nose dive as all attention is at cut cost and bring to profit. Do you see any annoncement for better customer service. few years ago MAS was world best crew and now so low attitude ....

[@susantocp]

I once flew MH, thinking it would be similar to Singapore Airlines or Garuda Indonesia experience. I was utterly disappointed.

[@cycleinsun]

They lost my luggage and did not find it for 2 weeks, no compensation

[@jonathanviryasetyawan6357]

better than lost your life in the Indian Ocean

[@gameznunux]

I prefer fly with Singapore Airlines, Emirates, or Garuda Indonesia. I have good experience with them. I believe to Skytrax recommendation.

[@bananakampreto3033]

gameznunux Garuda?

[@wizzlenizzl3367]

Banana Kampreto yeah Garuda is the Most 5 Stars Flights

[@bananakampreto3033]

wizzle nizzl but you can fly with the Emirates

[@adityaawang7706]

Garuda indonesia is good ..

[@chew1291]

GARUDA IS A PIECE OF SHIT

[@brandrange2288]

The message this video carries is still so powerful even after almost 4 years. Using your platform to give a voice to those who don’t is truly admirable. Thank you Josh.

[@azjad412]

Its just so painful to watch our national airline treat u like this. I am terribly sorry on behalf of malaysians in general. I feel really2 bad.

[@missustoad1]

Sometimes the crew has a bad attitude. I had unfortunate flights on Aeromexico and Alitalia. In the former, it was the ground crew, in the latter, the passengers stealing alcohol. It was foolish of this particular crew to not at least try to reset the individual monitor. And they should have known how intimidating it is to gang jump on a passenger who merely posted his experience. Childish.

[@bs2502]

I am Australian and have flown MA some years ago and found the service to be fantastic. The cabin crew would go out of their way to assist you above and beyond what would be expected. I know many many Malaysian people and know Malaysians are bright, caring and kind people and by no means does Josh's bad experience define the Malaysian people or their beautiful country. Sadly it seems their must be some kind of morale problem within the airline which needs the attention and nurturing of it's leaders but sadly by the attitude of the CEO it has some rocky road left to travel. To MA Management; do something now to restore this awesome airline to what she truly is.

[@azjad412]

bs2502 yeah agreed. I have made some complaints to MH directly & they pledge to be better. I flown with them almost monthly basis, all i can say is, its either hit or miss with MH. sometimea u’ll get a friendly n warm set of crews, sometimes u’ll just get “i am just doing my job’’ kind of crews

[@akinadik07]

Dr Azizul Idris It’s not that deep and why are you even apologising?

[@aziariza923]

@@akinadik07 ikr

[@ditakusumastuti1144]

I have been flying with MH for so many times from London to KL to Jakarta everytime I went back to Indonesia, and I just flew with MH again literally 3 days ago from KL to London. After watching this video I felt so thankful as I have never had any bad experiences like you had. I will be still flying with MH anyway as I always had amazing experience with them (also with the fact that they were cheap, served my favourite food and I didn't have to speak in English to the cabin crews). However, I feel sorry about what happened to you. I hope they will improve their hospitality to be better as soon as they watch your review of them.

[@MsRwong]

Dita Arum - I think the word cheap is what attracted ppl to fly Malaysian Air. I guess ppl pay for what they get!

[@xlnuniex]

I appreciate your honesty. That Bobby guy drives me nuts. Everything is always great and amazing. It just seems like bs

[@n1ckyg123]

Wow this stresses me out. Screw all of those people. You handled it with great calmness

[@chongliu8537]

Now I know MH has a horrible "spy system"...

[@desteriusshitsamamulama828]

I had an experience on Turkish on my flight from LA to Nairobi through Instanbull. My flight was delayed for 3 hours in LA. I subsequently missed my connecting flight to Nairobi from Instanbull. We were required to get a Visa to get to the hotel. It took the airline almost 6 hours to get us to a hotel where there was no diner as it was midnight and apparently the kitchen was closed. They promised to refund us the visa fee. I followed up with calls and mails and just hit a Waterloo!

[@lhlpix]

As a Malaysian, I never fly with MA but AirAsia for the past decade. :D

[@FreeRangeKatana369]

Better with AA yes👍

[@hariantolaminto5710]

True. MA is the worst, i got one with filthy sits, angry crew and bad food. AA is clean, nice happy crew and warm service, food is nice too.

[@amiliamortimer8061]

That is true. So far, i used air asia rather than Malaysian airlines

[@KP-dd2ci]

He must be related to Madonna with all those floating accents.

[@ITripReport]

Ken Powers 😂

[@09shadowjet]

Unfortunately, this is just classic bureaucracy in Southeast Asia (except for Singapore). Very typical for people to not be able to receive criticism, bullying and just being incompetent in general. This experience is actually a glimpse of our lives here in SEA.

[@hefniehawkins1564]

hi Josh, power of Social Media... keep up the great work, picture tells a 1000 words...

[@ryubullet9867]

Its video grandma

[@fatinafifah2274]

I still remember there is only one steward who smiled and talked to me

[@Diorella_scent]

Thank you for sharing your experience with this airline. As the world starts to travel again, choices are being made, reviews being read and big money decisions being based on such reviews. From a communication professional’s point of view, as well as a world traveller, this story is just simply appalling and I’m shocked that you were never recompensed properly or even given the apologies that should have been made instantly after investigating the incident. Again, thank you for sharing this terrible experience and I look forward to travelling with you on KZbin while booking my flights 😉