Class action lawsuit alleges T-Mobile broke its price lock guarantee

[@dewyakana1543]

Where do I file a complaint? I, too, feel ripped off.

[@mikeunknown-xh5oh]

Its called google and BBB learn to used it

[@aaronramirez2610]

Who cares.

[@jeanniestegner9915]

@@aaronramirez2610 plenty off people care

[@kalb.3002]

@@aaronramirez2610 my pockets do

[@Eatshhhushi]

Me too…mine went up $10 per month. I am on T-Mobile ONE plan.

[@tech4life884]

Inflation is irrelevant when your offering a "Price Lock Guarantee ". That literally means you won't raise their price for any reason.

[@aaronramirez2610]

Wrong

[@blendergaming1579]

@@aaronramirez2610 Explain how that is wrong

[@flazada]

@@blendergaming1579 fine print? That's the only thing I can think of. Although T-Mobile has been hounding me EVERY MONTH for years to switch from Metro PCS (owned by T-mobile) because I have a grandfahered plan where it stays $95 and I get free Amazon prime. So they basically pay me. They have never just raised the price though and it's been 10 years.

[@likethiscomment.4802]

@@blendergaming1579 probably somewhere in terms and conditions reads otherwise

[@GoldenG777]

@@likethiscomment.4802your clearly white as snow 😂 from the mounds of Caucasus

[@theotheleo6830]

T-Mobile: We did not violate our "No Price Hikes" guarantee by hiking our prices.

[@jinkim8412]

Yup, my bill went up 10. When I got the 100 per month for 2 lines a long time ago and they said it won't go up.

[@theotheleo6830]

Switch to US Mobile. Not only do they have great prices, but you can choose from their three networks, T-Mobile, Verizon, and AT&T. I've been using their Verizon network (they call it Warp 5G) for a few months and am happy with it.

[@jodeath2000]

They raised our prices as well. We could never understand why. Makes us very angry!

[@ronyson005]

call them and let them know that your plan was not supposed to be affected in accordance with the Letter they sent to the FCC

[@adamtajyar]

Most likely because you were on an old legacy plan and part of the merger agreements between sprint and T-Mobile if they got approved was that they would not raise prices on old legacy plans for sprint or T-Mobile customers until four years after the murder so unless you’re on one of their current go 5G plans they can legally raise rates on old legacy grandfather plans because that was part of the merger agreements

[@audradaniels4161]

How do we add our names to the class action lawsuit?

[@wendymotogirl]

You are automatically part of the class, but the filers of the suit and their lawyers will get the vast majority of any settlement, while we get the paltry leftovers.

[@everybuddy5924]

On top of what Wendymotogirl said, you can opt out of the class action and file your own lawsuit.

[@monytontana5184]

Ya, we might get like a $8.63 check

[@everybuddy5924]

@@monytontana5184 before taxes

[@audradaniels4161]

@@monytontana5184 lol you’re not wrong

[@rodeniabullington3988]

our prices also went up? told us the same thing!!

[@ronyson005]

@@rodeniabullington3988 call them and let them know that your plan was not supposed to be affected in accordance with the Letter they sent to the FCC

[@greenman7yyy]

They did it to me too. After 17+ years, I had just signed a new price lock agreement in Jan2024, my service fee would not increase during the course of the 24 month written, signed contract...this month the fee for each line went UP 14.7% each???

[@aaronramirez2610]

Congratulations 🎊

[@JackT657]

Call the state utility commission and file a complaint as well.

[@801living]

I pay almost $300.00 for 3 phones and 1 watch. It’s crazy

[@Kh0ngKh0ng7]

I’m currently paying $360 for 12 lines (unlimited data) and 2 data lines (unlimited data)

[@xOzymandias]

I'm paying 180 for two watch lines and three phone lines. Paying off 1 phone Where are you located?

[@801living]

@@xOzymandias Salt Lake City Utah

[@calantheshaman]

Idk how cause I pay 180 for 6 lines of unlimited.

[@crazyspartan2991]

@@801living then I think you're doing it wrong. You must have expensive phones that you're financing and the highest plan.

[@randomyoutuber7898]

Cricket $100 for 4 lines with tax included. Made the switch and NEVER LOOKED BACK. Overly satisfied ⭐⭐⭐⭐⭐

[@pasques]

this is that $5 increase. i thought it was weird.

[@ThyUnit.]

I’ve been with Tmobile since 2009 and recently had to change my plan because they kept raising it. They just raise it a couple months ago

[@robertpesa4157]

I've been with them a long time also, and in the last 2 years, the customer service has been bad..

[@judyhatton5798]

I joined them, had to write Attorney General of WA. They Lied to . AG. HE ACCEPTED what they said.6 mos later I had proof of there Lying. AG wrote them, they had to pay me $ they owed. This was over 2 yrs ago. CROOKS

[@tavuong666]

I’ve been with them over 15 years, got a notice that their prices going up to $45 (i got like 4-5 lines). I switched before they got another penny from me.

[@dadoo985]

@@ThyUnit. Same here. Sprint Customer since 1994 once T-Mobile took over my plan tripled. Where do I sign up?

[@babydollgrneyes]

@ThyUnit. I feel it I've been with the for 11 years and just about ready to change providers due to this I can't afford almost 400 form 200ish a month

[@PedanticAntics]

-"Renigging"- _"Renegging"_ I gotcha, my guy. No worries. We'll just fix that for you.

[@FurryEzio]

“We didn’t change the price of your plan, we changed you to a newer plan that is a newer price” is what I was quoted.

[@RM-xs3ci]

I've been on the same plan for years. I get a notice just about every year that there will be an increase. Used to pay $50/m. Now paying over $100 per line for the same thing.

[@adelaferreira4575]

Wow that’s a lot of extra money out of pocket

[@dancook4993]

They have always been shady in dealing with customers nothing new here.

[@jeanbeen9500]

This happened to my husband and myself also. When I traded my phone in for a new one we had the Magenta 55+ and had to go to the new plan for 55+. It wasn’t supposed to change.

[@dadoo985]

Exactly

[@bradhuffjr777]

The US Federal government keeps raising their prices!!

[@lcweave2016]

Other internet and communication companies. I was given a price good for a year and the price per month was increased in 3 months. When asked why I was told that I would be getting upgrades. When I asked for specifics on the upgrades the woman wouldn’t answer. It was a money grab pure and simple.

[@daizeebrazee]

yup! was told that, paid $90/mo and then it suddenly changed to $120!

[@Jzak25]

Where do we file the complaint? They didn't switch any plans for me but they did jack the price with nothing added.

[@Anhedonis]

They jacked up the price AND threatened to jack up the price again if we didn’t switch from CC billing to bank debit billing.

[@nf6sv]

The company that had several cyber incidents were they lost peoples credit card numbers etc, they ask for my debit card now. They want to give that to hackers too.

[@NGummereiPad]

I’m a Verizon customer, I was told $109.42/36 months. Now I’m at $142 per month!

[@IEatChickenAlmostDaily]

I have some ocean front property in Montana that's for sale if you are interested?

[@roberttena5653]

They're pretty much like Verizon. They're the same way

[@everybuddy5924]

If the increase is related to other services but not the phone lines, then they are keeping their guarantee.

[@momswoozy7007]

I just paid 5.00 per line increase....customer for 28yrs..bill now 181..for 3 lines..blessings from Rhode Island

[@jeanniestegner9915]

Been a vip customer for over 7 yrs plenty of pricing problems in those years and customer service sucks also

[@someoneoutthere2159]

No one ever gets money from a class action lawsuit except the attorneys!

[@auntiel5301]

@@someoneoutthere2159 I have. Several. Received almost $2000from a gaming site

[@DonInADaytona]

Not true all the time

[@marcosmos7478]

@@someoneoutthere2159 not true i received a $0.15 check in the mail from a class action lawsuit against a tech company named EVGA once

[@aaronnance9211]

Where do I file a complaint? This happened to also

[@richie7927]

Upset also. Our plan increased. Looking into other carriers. Visible looks pretty good their pricing

[@superafricanguy]

Verizon did the same thing but they told me it was nothing I could do about it. That the price was on the phone and not the service I went from $95 to $109

[@ResseDfa]

This is why I stick with prepaid phones it always seems like contract phones come with so many issues

[@IEatChickenAlmostDaily]

Ditto.

[@gimcrack555]

Same here. I'm with Tracfone. I pay a yearly payment in one shot to have unlimited talk and text. I rarely use the internet. Use it only to clock in at my job and the weather. Which I only use around 1G per month. Pay like $192+tax which does give me 24GB of data and rarely use any of it. The good thing it rolls over each year.

[@robertoolivares9241]

Make no sense I work for att and prepaids are bad nothing has a contract unless you buy a phone regardless of company y'all just don't know much about how it works.

[@robertoolivares9241]

​@@gimcrack555the average person doesn't use what you use so you can't compare your needs to others.

[@SaltyBob355]

Wish I could sue to remove the Netflix bundling from my plan!

[@simonbelmont548]

You picked it.

[@Sunriru]

netflix is free with the unlimited plan edit: so your choice as other person said, not something to sue over. dont want it? dont use it.

[@BigCheese007]

It's not just T-Mobile they all do it my spectrum internet bill is $134.99 a month 😮

[@HaveyoumetKen]

“Your price is locked in and guaranteed” Also tmo: yeah we don’t know who said that but it wasn’t us

[@SilentStudioExplores]

Verizon, att, comcast, all do it... Is misleading open ended statement contracts but they end up locking you into contract and renewing your contracts mid contract. Which violates previous contract 😅

[@natecruz7114]

AT&T doesn’t have a contract on their cell plans. Literally. But i get your point

[@zcvxs]

Cox rates go up many times before contract ends

[@Proxy817]

Good T-Mobile has been doing that since 2014

[@Peace_and_Love_777.....]

Ok well this now explains my $800 bill!! 🤬

[@shawnhuff3920]

If you go to Walmart and get a family mobile phone and a card for $49 dollars a. Month and no contract you will save $750 dollars a month 😊

[@judyhatton5798]

UNREAL , Fight back Call your AG Of your State

[@judyhatton5798]

​@@shawnhuff3920I also had to write ATTORNEY GENERAL about Straight Talk.😢

[@everybuddy5924]

So you have 16 lines, with subscriptions to Disney+, Hulu, Showtime, Netflix, and couple others. You also then have Call Filtering+ and other add-ons. So what's your issue?

[@Eric_Olsen]

Why you have a certain length price lock guarantee like 4 years if you need to raise prices you do after 4 years if you don’t you leave the plan in place. I’m behind the consumer’s on this one. I suggest a unlocked phone and try out pre-paid plans once you find a network that meet your needs transfer your number and sign up for a new plan with either new phones or keep existing if yours are unlocked.

[@SomeGuyFromUtah]

How about EOS fitness? They raised my rates this year by 4 bucks a month even though I literally pay an annual fee to lock in the price... and they are still offering low prices for new customers. Verbally it was extremely clear - the contract is not quite as clear, but when you sign up for a membership you agree to pay their legal fees if you sue them... pretty scummy.

[@fluffydwartf]

They did the same to me, and how do I get into this class action lawsuit

[@dd6892]

Every cell phone company does this

[@wwrfan5690]

As a 20+ years customer. Tmobile, you are going to lose me 😔

[@ltcwinger3123]

May not necessarily be "Big" TMobile doing this. My plan was messed up by a franchise TMobile store and I has to get corporate to fix the problem. They said what the franchise did was illegal. Nit saying TMobile should be let off the hook but they definetly need better accountability at their franchises.

[@josephd2059]

They raised mine, even though I have been with them over 20 years now. They also once said streaming videos didn’t count against data usage, now they went back on that too and will throttle your internet service down if you go over.

[@LoneStarRevival]

I left tmobile $85 per month to boost infinite $25 better coverage better service and a cheaper price

[@owomushi_vr]

Unfortunately they combined infinite to boost mobile. I have project Genesis

[@7531monkey]

@@LoneStarRevival mint is cheaper

[@TrevorTucker-n4t]

A company that broke it's promise to the masses, wow...shock and awe indeed...

[@AutobotsTransform]

They gotta bring John Legere back

[@lehsu]

Now I will check my T mobile billing statement

[@lycanhd]

Corporate greed, not inflation.

[@christiancrow]

Somewhere in the contract they have it to where they can change it

[@jamess.9743]

never trust corporations. they know that only 2k complaints vs their millions of paying customers are only a small percentage

[@wvp07]

Inflation? 🤨 They’re digital signals, HTF was THAT affected by rising interest rates?? If there’s one thing you can always count on, it’s corporate greed.

[@jasonkidwell1767]

I've been telling ppl this for years!!!

[@GrantCrabe]

Ya they said you pay 50 bucks a month you always pay 50 bucks a month for service. Don't forget though that doesn't include taxes or fees or other charges which are not part of your price... So it can always go up just not the price of service itself

[@ms.pirate]

I miss sprint. I hate these current phone companies like Verizon, AT&T, and t mobile

[@ingamingpc1634]

Never make a price lock guarantee unless you're going to keep it

[@Dot12]

They should never have advertised that. Now they should be penalized for it.

[@patriciafettuccine7324]

Not keeping promises??😯

[@niceandflyy]

All companies due this unfortunately

[@AngelaBuford-i9s]

My bill is higher than what I expected for last month and this month too

[@thepotatoofheaven]

i didnt know we could sue companies for lying about price practice

[@everybuddy5924]

If it is in writing and there is no clause of price increases. But the contract must state your fees are guaranteed for the length of the contract, usually 2 years. It also may say to new customers only. So if you been with the carrier for years then the guarantee is not valid.

[@mikemartinez1557]

Eveyone with them Needs to file complaints with the BBB.

[@michaeldecker2725]

You people don’t understand, the key executives just ordered a new mega yacht/ vacation home. You don’t expect THEM to pay for it do you???

[@leelasmoochie]

My bill is constantly going up

[@aaronramirez2610]

Awesome

[@Throughthelurkingglass]

It's all fun and games, until you got 3 lines and a 400 dollar bill, month in, month out🤣🤣🤣

[@Dyl_Apple]

I knew when I saw that commercial this was going to happen.

[@Tommy-rf9sw]

Now I’m worried about Mint Mobile plans which T-Mobile acquired.

[@judyhatton5798]

Mint mobile wouldn't work for me. Took me forever to get my $ back!

[@UrsaMajorPrime]

@@judyhatton5798 Mint didn't work cuz why? I'm thinking about switching from Fi to mint for data purposes

[@NextNate03]

As long as Ryan Reynolds still party of the company, it won't change.

[@ronyson005]

call them and let them know that your plan was not supposed to be affected in accordance with the Letter they sent to the FCC

[@thatoneantoid51]

I remember seeing that Ajit Pai everywhere 8 years ago. Im surprised hes still around after that huge up roar.

[@zombiekiller3481]

my bill was $82 now it’s $123 for one line.

[@Guardian5985]

Been a T-Mobile customer for almost 20 years. Once they reneged on the price lock guarantee, I jumped ship. They get hacked constantly anyways. Good riddance.

[@MochiColorsZanos]

OMG YES!! I have been meaning to call T-Mobile and ask why my bill is higher lately!!!

[@mlong9475]

T-Mobile shot itself in the foot with this promotion ! I can't see why they would put this kind of guarantee without a set term time. Just plain dumb. I mean it would get great to get a price and keep it for decades til I die. I mean who would'nt want the same price they paid for a service the got say 20 years ago.

[@kevinjones2858]

Now they can get rid of those annoying commercials with the two guys making stupid noises

[@GeorgeWashingtonLaserMusket]

Force T-Mobile to honor the original prices for as long as the customer continues to pay the bill. Regardless of 5G, 6G, 12G, or 30G.

[@Zeaiclies]

T-mobile also prevents any sort of call baring, against FCC regulations.

[@owomushi_vr]

Monopolies like who thought it was a good idea

[@Juggzy]

I was gonna use them for service a year or so ago but they can’t figure out how math works. Their “deal” wasn’t a deal at all at the time and they legitimately had no idea what they were talking about, even the supervisor.

[@lld9888]

Yep my bill has been steadily going up

[@SplatZS904]

T-Mobile does change plans without customer consent. They do it for sales and commission

[@aaronramirez2610]

That's awesome

[@roberttena5653]

They overcharge for every little situation It. 's added to your bill

[@GardensoftheAncientsHerbal]

Luckily I axed sprint and switched while negotiating a lower bill before they updated the contract

[@ceuser3555]

They deserve to be fined. What they should do is to charge higher for prospective customers rather than penalize the current ones.

[@ericpatterson5572]

I’ve used all the major cell providers over 20yrs and they all slowly take prices up. The past 6yrs tho I’ve been using straight talk. Been the same price the whole time and good service when I’m not at home or work.

[@ninjanerdstudent6937]

I am on tmobile ever since they swallowed up sprint whole.

[@Cucumberflavoredmustard]

I bet they do it using junk fees, itemized separately form the main charge on the bill.

[@babydollgrneyes]

Yup happened to me I called and asked for the price lock and now I'm paying over 300 bucks after only paying under for months and now I'm barely affording my bill

[@DCoopVideos]

I hate when these big money making companies complain about inflation. The customers are the ones feeling the tough inflation crisis so stop that 💩

[@SandstormGT]

I still have my original T-Mobile plan i signed in 2017 with a contact that says MY PRICES CAN NEVER GO UP, yet they raised my prices $5 per line. If this lawsuit is successful i will be filing a complaint through arbitration since I'm not allowed to join the class action

[@tiney24girl]

yes they are

[@rainbowsandbutterflies3]

I have had the same plan for 14 years (grandfathered in) they raised the price as well.

[@tonyhodgin1158]

I would never use T-Mobile, I had them in the past.

[@marty4619]

What about T-Mobile still charging me for another month after I called to cancel my service ?

I joined T mobile in June 2024. They jacked up my rate in month #2 by about 9%.

[@NootNoot947]

Tmobile under Mike is so much worse than under John Legere.

[@BurrPulch]

Break a price lock guarantee with me, then try to get the money...

[@dietzwattson4242]

Karma for firing unlawfully and messing with my bill. Have fun