Sell Me This Pen | Call Center Job Interview Sample Answers

Here's how to answer the out of the box call center job interview question: Sell me this pen. In this video, you'll see three sample answers with detailed explanations.
Source: / best-answer-sell-me-pe...
#callcenterinterview #callcentertips #kwestyon #callcenterjobinterviewtips

[@Kwestyon]

Here's a JOB INTERVIEW SIMULATION video between an applicant and an interviewer: kzbin.info/www/bejne/nnmVaYSFZ8l1na8 TEXT FORMAT OF THIS VIDEO: kwestyon.com/sell-me-this-pen-call-center-job-interview-answers/

[@siddhantrai8827]

Aa

[@bdb3350]

I’ve sold multimillion dollar construction projects and commercial property. I don’t waste time with shit tests. When asked questions like where I see myself in five years or the sell me this pen. My answer is. Are you hiring me to do a job? Yes or No; otherwise you are wasting my time. Either hire me now or I’m out of here.

[@bdb3350]

When building a team I don’t waste potential and active teammates time with cheesy movie scenes.

[@msdvlogph]

i love ur accent.and how you speak..but the shape of ur eyebrow is a little distracting me.i want to come and fix it.

[@johnwilkinspallares3697]

Hi Sheena! I started watching your videos when I decided to apply in BPO. I passed all the interviews. Yesterday is my first day of training. Your tips really helped me a lot 🙂

[@Kwestyon]

Congratulations, John!

[@edwardnemi4804]

Congratulations Sir John. I want to work on a BPO Company like you

[@richardperges4121]

What company? Hehe sana all

[@angelwtf_]

Wooow. Sana oil

[@bewithliezel4034]

congrats po

[@hanyyylet6]

Currently watching because I have an interview tomorrow. Wish me luck!!

[@christianfrancisco3086]

I had this interview way back 2006, the lady interviewer said the exact same thing to me even before the movie wolf of wall street existed, here is what answer i gave her. Interviewer: sell me this pen Me: ahm..do you really need it ma'am? Interviewer: yes Me: ok hire me then in my first salary i'll buy you a whole box of it so you won't have to buy one for like a year Interviewer just laugh.. The next day news came in and i was called for medical check and uniform fitting 😁out of the 10 applicants i was the only one who got the job

[@Hoooward]

We learned something similar to this from our marketing class: customers have specific NEEDS/WANTS. When you GIVE the customer what they NEED/WANT, you create CUSTOMER VALUE in your product or service. It's kind of like going to the amusement park. Not everybody will want to go to the roller coaster, no matter how exciting or cool or crazy of an experience it will bring. Because thrill doesn't attract everybody. Some may come for the romantic ferris wheel ride next to the sunset. Humans are unique, and so they have unique wants and needs. So fascinating to see this principle applied to this question :)! It shows that Sheena's content is based on key fundamentals and principles. Great teacher.

[@dominickguevarra8033]

the technique is don't focus on the product but focus on the client be keep in touch and let the client feel that your not just there to offer something but to open up minds of client that you can give their needs.

[@karena4076]

A pen with a built-in tracker is a must for me ! I need to track my classmates who did not gave it back🤔🤭

[@writebetterwithteachermel]

I like it that you're Filipino and you speak English all throughout in your videos. This is good training for all of us. I'm Filipino, too.

[@lierdetorch4940]

Ooops...this reminds me back in 2006 when I was a fresh graduate and BPO was still young. That time, there were only 3 call centers here in Cebu: People Support, E-telecare and newly-opened Convergys. I was already in my final interview after been through initial interviews, exams, mock calls, etc. During that final interview, I was asked by the OM to sell paper clips which I never thought of it prior to the interview. They did not tell me that they profiled me for sales and I was like your first example. However, as the conversation progressed, I realized I had to be very realistic and that was when I started to probe so I would have an inkling with regard to his needs. Darn...glad I got that job.

[@rodolphdelmonte1599]

Interviewer: Sell me this pen Me: Can you do me a favor? write your name down at the napkin for me. Interviewer: But i dont have a pen? Me: Exactly Supply and demand is creating an urgency. From the movie The Wolf of WallStreet must watch 👌

[@foodwins4834]

Wolf of wall street

[@johnlivenauguis7749]

Interviewer: *picks a second pen from his pocket*

[@exchangeofwisdom8475]

Lol

[@ketzcarloferrando5027]

What movie is this??

[@rodolphdelmonte1599]

@@ketzcarloferrando5027 The Wolf Of WallStreet, "Leonardo Di Carpio as Jordan Bellfort" Base on the true story of the success of Mr.bellfort.

[@leabelarmino1338]

Hi Sheena! Just got my BPO job today! Thank you so much for giving these tips. I passed all the assessments and mock calls because of your advices. You're a great teacher! Power!!

[@angelicadeleon4905]

Yung salitaan niyo po pang Spotify podcast! Galing super nakakasoothe pakinggan tapos mabilis maintindihan.

[@mamaleonora1255]

wowwww ngayon ko narealized at na appreciate ung sales representative namin dati sa pinagtratrabahuhan ko :)) ganyan sya pag nakikipag usap sa mga client nya :) galing .

[@deidre709]

I like how she corrects herself every time she makes grammar mistakes. I hit the subscribe button after seeing that "feature * features" on the screen.

[@jacqueslouise5911]

Quite wise too.

[@jaybhelynecofino1980]

I should have watched your videos before I applied to the call center industry. Your videos are informative, and they help a lot for beginners. Thank you so much for this.

[@jhonloidcoronel7893]

You nailed it...You're just so good at what you're doing. Keep it up and keep making more informative and esucational videos like this. More power!

[@francesco298]

1. Create a demand 2. Sell the product 3. Close the sale

[@rolandgabriel1894]

examples are good, but the scenarios are about a customer(interviewer) that is willing to answer questions. What if the interviewer acted like a super busy customer, a customer who don't want to answer any questions from the seller, a customer that keep saying "I'm not interested" every time a seller asking questions? It is my experience before, that's how hard the interviewer that I encountered and I was failed to sell the pen. I hope you can give me an answer or a strategy that I supposed to do for that. Thank you.

[@emmasworld9037]

Following! This is one of the best videos I’ve seen about sales and psychology. I can use it in my job search class. Thank you so much!

[@femmeglow.conscious]

This is literally the best "sell me this pen" video on KZbin! Throughout the years i've watched plenty of these types of videos and i also had the chance to learn about it at previous sales jobs, but to be honest you explained it better, and the dialogues were better than my ex-managers did 😂 Keep up this great work! 😊

[@CheradeeSeries]

This is great! I can even use this in selling insurance. Answering a question with a question and use questions to sell.

[@paige172]

this is the kind of channel, youtuber and Q&A's that I've been looking for!! 😍

[@flooooraaaaam]

Thank you po for your videos 💗 Nakatulong po talaga siya for sure ☺️

[@incognitoincognito8440]

Role plays are very different from real cases. Lots of people who are very good in role plays falter in actual selling situation. There are also those who cannot seem to get going during role plays but are in fact star salesmen.

[@mycadventures]

Me too, I don't like role playing 😆😆

[@hinata7549]

I'm addicted with all your video tutorials. Thank you so much. Godbless you.

[@miss.chelle9485]

1. Ask questions. "What pen are you looking for?" "Are you a student? Do you work in an office? An artist? " 2. Show that your an expert. Tell what products that would fit the customer's needs.

[@ransu8571]

I encountered this question during an interview, my first answer isnt really that great since the interviewer was able to counter my answer i ended up saying, You may already have one but what if You're in a situation where you cant just leave a room or needs to write soemthing quickly only to realize that your pen is missing? So i told him i strongly suggest you buy one more pen just in case you lose your pen. I ended up reaching the final stage of the interview but unfortunately i wasnt able to go to that final interview since another job offer came that same day i was scheduled to go to that interview. Good video Learned a lot of techniques Much Love👌🏻

[@faehlliant4219]

This is very helpful. It gave me an idea what to answer next time. Sobrang gulo ng answer ko last time. At least, after watching this video, may idea na po ako kung papaano. Thak you po.

[@chesterangelo4627]

Thank you again, your vlogs are worth it to watch everyday

[@alieninasia]

I like how you committed grammar lapses but still manage to sound good.

[@kevensagarino8577]

Hi ate sheena, I start watching your video when I was referred by my friend to apply BPO and I don’t have any idea what to do. Thanks to God I got my job offer last Monday. Thank you so much.

[@elskerfaller8408]

This is so professional, I can't even think of this, especially in front of the interviewer😅

[@itsLiyapambaya18]

Galing galing 😍 the diction of her voice 😍😍😍

[@merlynbatiller2386]

I'm a trainee in a BPO company and I started watching your videos I wish this learning will help me

[@jayveeeniego5522]

Ahhh thank u for this helpful and informative tips! More more more! God bless!❤️

[@jaymarkcauguiran1769]

19 yrs old First time in a bpo company And nag tatraining na'ko ngayon ,thank youuu sa mga vids!!!💗💗💗

[@lokihush8470]

hello po! ano pong company nyo? at ano po mga questions na ibinigay sayo during initial at final interview? kinakabahan po talaga ako huhu

[@lilymars4327]

I like your videos and advices based on your experience as a call center agent

[@itsloraineyb]

Galing 👏im not even a cs but an offshore recruiter but this is interesting

[@joycallado]

Ang galing, more of selling videos please 😍😍 God bless

[@van8322]

i love how you sound when u speak in english. i rarely say this bec most of the time most people sounds fake but u... u sound wonderful

[@carlosjimenez5714]

your channel is very good I just saw it today, and i immediately suscribed.

[@martinezproductions667]

I love this channel!!! I learn a Lot from You, actually i am starting mi new Job in the call Center industry and i've learned a Lot.. I'm so happy to be part of your followers. Thanks a bunch!!! I really appreciate your time and Work!!!

[@jarenciogeda3930]

Seller: Do you want to be stab by a pen? Interviewer: no! Seller: then let this pen out of my possession by buying it. Bwahaha

[@albertpedelino7961]

🤣🤣🤣

[@dediosjereliemae7581]

Hindi pa hired, fired na agad 😭

[@justclnema]

Ahahahahahhaa gago

[@riannereedus8378]

LOL

[@PinoyPotterhead]

Mortality is a good motivation.😆

[@chrismontefalcon8418]

Eto yung sinasabi ni junnieboy sa vlog ni cong tv kung pano mabenta yung ballpen😊 you know i get it this tips thank you maam have a nice day☝🏻❤️

[@kimchelsea7589]

Hi Sheena! Continue doin this coz you help a lot esp im one of them. You speak clearly, in order and had a good voice intonation. Keep up the good work. AJA!

[@food4yoursoul1108]

I really love how Ms. Sheena pronounce the words.

[@xoxo113]

This is great, thanks for sharing! I'm glad I've found your channel, you should create your own spotify podcast too in the future! 😊

[@eye3401]

Got my job offer today. Thank you very much first timer in call center

[@joettasalyers3971]

I want to thank you personally for this video. I was able to use this with my interview and got the job I applied for. Thank you so much!

[@sigencarreon7331]

How is the job?

[@cathyrapiza1995]

I like your confidence Sheina. How I wish I could be like yours huhuhuhu I failed so many times in the BPO companies I applied due to lack of confidence and everytime I interviewed by the recruiter, I stuttered and sometimes have a dead air, short/long pauses. I knew it because they told it to me after the interview huhuhuhu It's been a month already since I applied in the BPO industry and here I am fighting, by the way I am bisaya too from Samar Island, Easter Visayas Region VIII. I admire you and looking forward to be one Sheina 🥰🤗

[@argietantoy1699]

Ive learned a lot from you, thank you so much. Your beautiful ❤️

[@yeontanlove5441]

I really love your voice it sounds like you convinced a customer .. 💖 Thank you I learned a lot from you.

[@leastodomingo2415]

Mktng voice is the most impt. Learn and study very well your product. Ready ur rebuttals and you will make more sales.

[@ma.gemmacruzmendoza247]

Im amaze, i think this will help me a lot. My accent is really not good but i'll try my best to watch you and hoping i'll improve to something new. God Bless

[@arizonaskye3917]

I was asked this question and made the same mistake by trying to highlight all of it's features. I later found out that the interviewer wanted me to say, "Exactly what kind of pen are you looking for?" I had already had years of sales experience but failed this simple test. We always want to overthink it or complicate it. This is really a simple tactic once it's revealed.

[@blackcloverfan541]

Not your fault bro. Interviewers like. that couldnt even sell a pen cold in real world. With a pen as an example to sell thats hard bro even hardcore salesman cant sell a damn pen unless a cx really needs it on d spot.

[@jennybabevelarde6452]

Same..

[@aizenfordpagulong264]

@@blackcloverfan541 asta mid

[@a.syching678]

I don't get it though, you are supposed to convince the pen you're selling not selling other pens to the customers needs and wants. If the setting was trying to sell a specific pen then why ask for the customers preferences?

[@belleame1062]

I like listening to you every time , I feel I'm being better in english too

[@jenerosevillaos856]

I really love your channel it gives so much knowledge!

[@petermark4416]

Fabulous! Bright ! Extremely Smart answers!

[@arthurlacno9815]

I passed the interview today, I watch all your videos very helpful for job interview thank you.

[@user-em7jj1hu4g]

Hi ate i am planning to apply in BPO this week and i always watch your video here in yt and it enlightened me for what i need to do during interview

[@arvinbriones4032]

thankyou ma'am. your videos is my habit i always listen even did not watch. i did not lose my hope to improve my poor english skills specially in building a grammar.

[@loveskitchen1553]

Ohhhh myyy!! I love your accent!❣️❣️❣️

[@rotaojudelynl.6319]

Hi ate sheena. Today is my first interview in call center and you help me a lot. Thank you

[@art7876]

AAAAAA you're now my most favorite! I love youuuu!❣️

[@brylehermetanio]

I have an interview in friday i hope this will work manifesting❤

[@omarortega3921]

This is really helping me, actually I have a role play tomorrow and it's about sales. What a coincidence!

[@Kwestyon]

Good luck! 💪

[@romeojrzinampan7665]

It’s not a coincident. It’s the youtube algorithm.

[@omarortega3921]

I've watched many videos from Kwestyon since many months ago, I got hired in this week! I'm in training now🥰🥰🥰

[@nicolebituin9481]

Passed my initial interview because of you. Now preparing for the final interview. Thank youuu💖

[@johnjericmiranda8317]

I really learned a lot with your videos!! Keep it up!

[@emmalynlana908]

Hi ate. I really love your voice. Could you please make a video that gives us tips or pieces of advice that could help us have a neutral accent. I was rejected by three companies already because of my thick accent huhu thank you so much!!! your videos helped me alot!

[@musicxtraplay2444]

Wow ! Very informative! Thanks Sheena! I need this idea for my next interview!

[@mharkaurel3031]

Hi ms. Sheena, you're so beautiful and i am glad to watch all of your tutorials, there's a lot of learnings and ideas to get from you. It's actually realistic 💙 and to get easily hired from a BPO company ! Thankyou so much Ms. Sheena, Hopefully someday we will meet and will be able to bond. 🙂

[@ericavega8039]

i liked everything you upload videos that help people like me how to answer the interviewer question i wish i liked with you your so good in english speaking..

[@MJae778]

I have been watching your videos and I love it...

[@catherineborja3140]

Very good communication skills. I wish i could speak like you ❤️

[@krismariewashington4793]

Thank you po, sobrang helpful lahat vids, new subscriber here, ❤️ More power to your channel po, God bless

[@nicawiloo447]

Just let me tell you you are the best thanks for all your advices

[@valizadoalyssa1513]

Very informative, pray me to pass in the interview! I learned a lot from you!

[@kuyadhentv4546]

Hello Ma'am I'd like to say thank You because your videos are very informative in fact I got Hired because I applied all the things you shared on How to Established an Interview. It's my first time to become a Call Center Agent. More power to you Maam I hope you continue to share this kind of videos to keep us motivated and inspired Thanks again

[@Chicomansi]

This reminds me of the question asked by my teacher back when I was in senior high school "sell me this second hand Toothbrush"

[@andreosanj3432]

This is really great advice! 😁 I have never thought about asking probing questions during an interview when asked this question. Thank you for tip 😁

[@geraldinequinzon5420]

You are amazing!!!thanks a lot for the awesone tips!!

[@dtonate9102]

you are the best trainee I have!!!

[@lenyviejon8481]

Ito ang final interview ko!at pasado.....sell me this pen.❤

[@owwsshhiiee-kye]

ganyan ako napasok sa dati ko work. sabi ko un tinta mg ballpen pang matagalan, walang ek ek palabok. sulit at d n bibili ng madami. hahaha. dpat kse makatotohanan pg magbenta. galing.

[@andreabridgettemunoz7504]

I have a Sales Interview tomorrow that's why I'm here because I know I will encounter question like this. Wish me luck😇♥️

[@maryannreyes3280]

Dear Maam Shiena, Thank you this amazing vedios about call center .Its a big help information giving me inspiration to how to deal with it .God bless and more vedious to come .

[@niloramirez6080]

Thanks for sharing your video Ma'am, great

[@oddwanmamoth]

Thank you maam for helping others/us tru making video like this.

[@CharmagneFlores]

Probing question is the key. 😊😊😊

[@jenzram2629]

Im learning a lot from you. Thank you so much. Im a new subbie 🦋🦋🦋

[@Jhojz]

Hi! I just wanna let you know that you really look like Lovy Poe. and I love your comprehensive content. Like all of your videos! thanks for being such a great coach for us! More power to you! 💪

[@radoleniemae8798]

I learned a lot from You! 🥺🥺😍💕 Iloveyou!

[@gelethsalas7194]

Hi ate Sheena! Your videos helped me alot! Btw, ngayong week na po ang interview ko for call center representative. Sana palarin. Godbless po!❤️

[@aileenmorcozo1354]

Haha my interviewer asked me that question just now. luckily, Ive already watched this . haha

[@rinamagallanesremulta6947]

Hello candice! ijust got terminated yesterday because i did'nt pass the Product Training Mock call because i click the wtong ITG🤣 but now i am watching your video's for me to learn more on how to pass the TRAINING 😊.

[@deroybalmer9954]

What company?

[@gureesushana]

You're so pretty and smart, Ms. Sheena. This is kinda unrelated but I think it would be better to make your eyebrows less thicker. I used to have the same eyebrows as you but I dyed it to make less noticeable. Also for the lipstick, nude one would be a perfect shade for you. I hope you won't find this offensive. Keep slaying, girl. 💗

[@ididitmyway1261]

Thanks for sharing this information for us! 😉

[@jonelreidmanuel]

This is on point👏🏻 whenever you are selling do not just mention the features or benefits of the products. It is also important to know what best suit for your customer hence we need to discover needs. Discovering the needs of your customer is one way to know how to approach and deal with them. With that it is easy for you to sell your product without hesitation.

[@jonelreidmanuel]

After I graduated college I start applying in BPO and guess what my answer to this question was the same as the first answer, though it is not the best one but I still got the job. Time passed by and I learned discover needs.

[@annlia9422]

Omg thank you so much for this. I am now quite nervous

[@leabartolome9780]

I love your voice I hope 1 day will be a call center agent.