#LetsTalkReef

[@marcus07]

I feel like the diy kit should include the reagents at that price point. The dos pumps are 35 bucks which is pretty much what the trident pump is. Therefore the rest of the kit is $40 worth of tubing/cuvette? That’s an huge markup…

[@leongorani5121]

So how do we ship it? Do we have to have the original box to ship it to you? For either service option…

[@S7E7V7E7N]

What sizes r the hoses and how can I get the small hose adaptors?

[@billray7703]

I’m doing the send in and service I payed for it but don’t know the address to ship it to can you help ?

[@MurrayMotocross1]

A lot of people had problems before your 36 month widow. I'm sure your aware of that. I think the main thing is to get a calibration solution that is more accurate and maybe even start sending two of them with reagents

[@andyglade5522]

Define “ a lot of people”. I’m sure he knows exactly what % of Tridents experience problems, and here’s the thing- you don’t. You read a forum and decide that represents a lot of people. Maybe listen and learn.

[@RogueAquariums]

I never had any issues before the 36 month window. In fact I sent one of my Tridents in at 24 months with no problems at all. I have the Trident controlling my dosing so it didn’t miss a beat.

[@NeptuneSystemsVideo]

Hi, lots and lots of effort is put into making the calibration reference a reliable reference solution. If you are having trouble and not finding that to be the case, then I encourage you to connect with our team, neptunesystems.com/gethelp

[@ProjectInkDesignco]

Does the apex controller connect too 5g internet? Feel like I heard It don’t

[@scottoliphant8625]

Will there be an Australian option at all? We will of course need something down here!

[@NeptuneSystemsVideo]

We covered this in the video at 25:00 point. Not yet, but in the future, yes.

[@vernnicholson852]

Is the program available in Canada?

[@richs9633]

Great video buds!

[@NeptuneSystemsVideo]

Thank you!

[@mustafaadel9219]

Please try to improve the WAV quality, negative feedback since 2019 with no solution.

[@HatimAbdulbaqi]

Is there a way to save the historian of the sensor data log?

[@wordup7668]

My tridents blue light stop working awhile ago if I send it in to be serviced could that be fixed while being serviced?

[@NeptuneSystemsVideo]

Yes! Send-and-Service or the Advanced Trident Replacement will take care of this for you!

[@uso4life86]

Can you calibrate the trident to your tank water through test kits like hanna ect

[@NeptuneSystemsVideo]

Sure you could, but what is to say your Hanna is the absolute sort of truth? We talk a little bit about accuracy in the video and have spoken at lengths about it in other videos.

[@uso4life86]

@@NeptuneSystemsVideo for the alk I have the calibrated vial for the tester and it is accurate when I do a check of my tester.

[@TheEscargoth]

I m not very happy about trident

[@ReefRondo]

Can the 5 minutes of nothing on these videos not be edited out? It seems to be on a lot of youtube content now.

[@NeptuneSystemsVideo]

Thanks for the feedback. These are lives and part of the live is generating an audience before the stream begins and the countdown helps with that.

[@ReefRondo]

@@NeptuneSystemsVideo totally understand that when it’s live but once posted up here for people to watch later can that silence not be edited out? Love the streams by the way!

[@davidvandenberg6378]

please get to the point faster, so much filler and delay between words, 46 min is way too long

[@nwyk153]

Your asia/oz side is so unreliable ever since a change in distribution! No more NS for me!