Make Complaints Count webinar 10 September 2020

A recording of the Make Complaints Count webinar held on 10 September 2020. The webinar explored the new Complaint Standards Framework and the positive impact it will have on the NHS complaints process.
Chaired by patient safety campaigner James Titcombe, it featured talks from an expert panel of senior leaders:
Helen Vernon, Chief Executive, NHS Resolution
Ian Trenholm, Chief Executive, Care Quality Commission
Lucy Watson, Chair, Patients Association
Rob Behrens, Parliamentary and Health Service Ombudsman
The panel also answered questions about the Framework from webinar attendees. The consultation on the Complaint Standards ends at 5pm on 18 September 2020.
To have your say on the future of NHS complaint handling vist: www.ombudsman.org/csf