Managing Conflict and Encouraging Client Engagement

In this video, an APS professional demonstrates best practices in building trust and rapport with a client and an alleged abuser. Skills demonstrated include: respectful and transparent communication, as well as interpersonal and professional skills to work through conflict, gain trust, and encourage engagement with Adult Protective Services. This video was developed by Adult Protective Services Workforce Innovations (APSWI).
Introduction: 0:24
Visit with Alleged Perpetrator: 0:46
Conflict and De-escalation skills: 1:33
Initial Visit with Client: 4:19
Protective Issue Discussion: 7:58
Follow Up Visit with Client: 11:27
End of Interview: 19:18