MasterClass Live with Chris Voss | MasterClass

During his 24-year tenure at the FBI, Chris Voss developed a set of negotiation skills that apply as aptly to everyday life as they did in high-stakes national and international crime. He rose to become the bureau’s lead hostage negotiator, handling more than 150 international cases, and now he’s CEO and founder of the Black Swan Group, where he and his team train individuals and executives to be effective negotiators.
Learn more about Chris’s MasterClass at mstr.cl/2UhSyDE
Also trained by Scotland Yard and Harvard Law School, Chris has shared his unique insight through his bestselling book “Never Split the Difference: Negotiating as if Your Life Depended on It.” Now, through his MasterClass, he’s sharing his field-tested techniques with you.
In Chris’s MasterClass, learn tactical empathy and a collaborative approach to negotiating based on human nature. Chris teaches you advanced communication skills like mirroring, labeling, and mastering your delivery. He uses mock negotiations and real-life lessons from his time at the FBI, including a Chase Manhattan Bank robbery and an international kidnapping, to give you the tools you can use every day, whether you’re negotiating a job offer or a car lease or simply want to enjoy better communication with your family. Learn how to discover critical pieces of information, bargain like a pro, and change the dynamic of your interactions so you can experience better outcomes and get more of what you want out of life.
In this online class, you’ll learn about:
• Mirroring and labeling
• Negotiation tactics and strategies
• Communication skills
• How to negotiate a salary
• Bargaining
• Finding black swans
• Creating the illusion of control
• Psychological tools
• Body language and speech patterns
• How and when to be assertive
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#MasterClass #MasterClassLive #ChrisVoss #negotiation

[@masterclass]

Chris Voss Teaches Negotiation now streaming on MasterClass: mstr.cl/3aVaYAe

[@tumiliese7861]

Why are you blurring his book.... worse your customer service sucks. I send an enquiry and to date didn’t get a response and I canceled

[@tonedeaf6541]

It’s too expensive for a student to afford in india

[@saliamedina5769]

Thank you⚡️

[@SkipLaCour]

@@tumiliese7861 That’s a video effect that’s commonly used. All of the background in blurred out. Blurring out the book isn’t its intent.

[@alexandrevaliquette1941]

@@SkipLaCour It's not, you can see that the others books are not blur.

[@BenLarkins]

Weird move to blur out the books. This guy brought a lot of traffic to MasterClass with one of the most viewed courses on the platform but you don’t let him drive a little traffic to his books?

[@mattrok7]

Yeah kinda weird. I actually just read "Never Split the Difference" by Chris Voss

[@vivianaf649]

@@mattrok7 did you like it?

[@agardner1505]

@@vivianaf649 it’s incredible

[@30guarino]

Sounds like you think MasterClass should've left his book title without a blur if I understood you correctly

[@nikhilnainwani1736]

@@vivianaf649 it's best

[@enochdelia5589]

I want you to know that your masterclass meant a lot to me. Thank you for your generosity. I wish you had a social media platform so that I could thank you personally. You are a true master because not a single word was random in your masterclass. Every word you said was rooted from a very specific experience and learning. So, again. Thank you Chris Voss.

[@PhilAndersonOutside]

You can find him on LinkedIn. He doesn’t respond to everyone, but he’s there.

[@thejuiceweasel]

Weird move to blur out his books. I'd actually recommend reading his book first, then, if you don't have the money to go to one of his classes, get the Masterclass, it has some wonderful resources like 1v1 negotiations in which he demonstrates his techniques and even reveals one of his old negotiation tapes.

[@Sam_kashyap]

Book: Never Split the difference

[@ashburysecretary5803]

@@Sam_kashyap The book is very eye-catchy... perhaps the bold color blocks create visual distraction when we're supposed to focus on Chris Voss talking. But yeah, the book, "Never Split the Difference: Negotiating As If Your Life Depended On It," is a good reference to have in any negotiator's library, nonetheless.

[@T..C..M]

No, it's because of fairness to other interviewees. But Chris Voss always streaming from his office with the books behind him is extremely smart.

[@T..C..M]

Also, masterclass monetizes classes, so it could be avoiding a trademark issue, regardless of how unlikely it would be an issue.

[@MissChievousRN]

"This is as much of an audition for them as it is for you" YES!!! It took decades for me to figure this out and to gain the skills and confidence in my abilities to make employers apply TO ME, not me groveling for whatever they were offering. Granted, you do have to develop skills and reputation and experience to market yourself or you lose integrity, but it's a crucial turning point in your career. I changed up my career path, somewhat unintentionally, by working temp and contract work full time, which accelerated my experiences dramatically but it also allowed me to "taste" the job markets before I put my eggs in someone's basket as a signed employee. Game changer.

[@MrSchlemmy]

Just want to say that i love the comercials for Masterclass

[@Ignite2Transform]

Right?? Love them!

[@willw6109]

Same

[@EVITO50]

Bro for real! Those are the ONLY commercials that get me all excited before watching a KZbin video lol

[@billbradleymusic]

Live!!

[@theforg8014]

That’s what sold me

[@prince_unplugged]

Watching each one of Chris's sessions is like watching a Masterclass...and in this session he is teaching so many things together...My Gratitude to Chris and to you guys for sharing so generously

[@youreawesome5283]

Chris's masterclass deserves its' weight in gold to be honest

[@Theo-dj7vs]

Mr.Voss's only novelty is that he appears as a fresh perspective to old knowledge set...no thing more...and its like listening to a parrot 🦜 😌 😩 🙄 🙃 ☺...

[@youreawesome5283]

@@Theo-dj7vs fair point, though I knew nothing about negotiation, his book was the first thing I ever read about it... But you have a point if you already know some negotiation beforehand

[@AdamSmith75th]

@@Theo-dj7vs that’s a very shitty way to put it, but sure I guess?

[@FloatingWeeds2]

If you are already capable of and willing to read the academic white papers you can also become a science communicator and make a ton of money!

[@theforg8014]

I took that class and it changed my life. I feel so powerful now in any situation ❤️

[@acceleratedtrainingacademy]

Is course still available?

[@30guarino]

changed your life?

[@HectorHernandez-ec3nd]

one year check in -- how did your life pan out after taking the class ???

[@snoflake9485]

Why blur Mister Voss’s OWN book?

[@ChristyMurphyMotivation]

I loved his book Never Split the Difference.

[@Gorboduc]

Sounds like you got a lot of value.

[@ChristyMurphyMotivation]

@@Gorboduc Well played! 🏆

[@orangecountywebsites]

Same

[@kimberlyallen-sherrill]

Thank you for offering these for FREE. What an amazing and wonderful opportunity for many of us. I truly appreciate it.

[@nathanyeo2621]

Is it just me or could anyone else listen to Chris all day. I love this stuff. 🙌🙌😁

[@30guarino]

Sounds like you can listen to Chris all day

[@marleneg7794]

"This hardship is going to create great things on the other side." Hell yeah.

[@mahakala]

i just finished his book never split the difference. good read. i recommend. everybody can learn from this book 100 percent.

[@Youknowwhoin2024]

The ONLY masterclass worth watching from start to finish. Or at all.

[@elmegav0782]

Chris Voss is amazing. The more I can learn from him the better, he is entertaining and brilliant. Thanks @MasterClass for making these online lessons available. I have actually been using the "Last Impression" technique for some months now, and it WORKS.

[@dianedebernardo8419]

I just finished the Master Class and am listening to it again. Thanks for the great live session,

[@LinYouToo]

“Give me liberty or give me death. That’s not an American response, that’s a human response.” The great how or what question is a great way to preserve autonomy versus asking a why question.

[@eleonoraformatoneeszczepan8807]

I'm sorry I missed this live. I stumbled across it just now.

[@makemusicwithmian1668]

Never too late for anything :)

[@user-bi9rp2nt1r]

I'd prefer to have the interviewer be just as a voice in the background, it kinda shifts focus from Chris. I want 100% Mr Voss on my screen! :)

[@jackwu7649]

He is the author of Never split the difference?

[@jackwu7649]

Very interesting book and cool guy!

[@mattrok7]

Just listened to the audio book for the third time. Very interesting.

[@shardfilterbox]

@@mattrok7 I quickly went and downloaded because you mentioned it and forgot about audiobook... He doesn’t read his own audio book? Half of what he teaches is in the tone!?!? It was still worth the listen?

[@shardfilterbox]

@@mattrok7 Never mind, I figured it out. I just set it to .9 speed, sounds just like him now 🤣

[@youreawesome5283]

I love all things Chris makes, the book, the Masterclass, the Interview across the internet... I know it gives me a lot of power when having conversations with other people... Except for a certain breed of them... The impatient, controlling people who expect you to do all the things they ask and get offended when you don't... Especially if such a person is a relative and is almost always like this in situations of immediate action (like driving a car for example)... I just want to drive a car in silence, no one telling me to watch out for shit that's obvious, nor even to tell me to do certain maneuvers just because he's telling me to, or tell me to do some thing for the f$cking thousandth time... To be honest, if I had my own car, i'd tell such a person to go fuck himself at the first critique/remark followed by an angry yell at me for not doing what he wants... I certainly can't just stop time and start the conversation with him then and there... And his perpetual 'council' makes it just kind of inevitable to ignore him and his words, just to be reminded by the sounds of screams... Sometimes the thing I'm doing seems as the most logical thing to me at the time being, sometimes I am wrong about some stuff... But the instant blame and criticism is just unbearable! Don't you know other people have minds too? Maybe to them that seems right? What do you want them to do? How are they supposed to follow your suggestions? As a last thing, if I can say something to such a person, it'll just be shut the fuck up when I'm driving, talk about the weather, politics, family, money, religion, anything, anything at all... But just shut the fuck up about all things concerning the road... TL;DR: How to deal with a back seat driver?

[@poohbeartube]

It seems the person is accustomed to getting their way, possibly mollycoddled during their development. *Safety first!* Distracted driving is a problem due to the myth of multitasking, cell phones, and the many various electronic devices contributing to distractions. If you think negotiation would produce a positive benefit, I would suggest your first statement regarding driving conditions "I just want to drive a car in silence, no one telling me to watch out for shit that's obvious, nor even to tell me to do certain maneuvers just because he's telling me to, ..." be the foundation for the non negotiable conditions you as the driver must establish (at least as a starting point). After conditioning takes effect over a period of time, You could agree to talk about the weather, politics, family, money, religion, anything, if *you* determine it's safe. It seems that he's excessively critical and consequently you're defensive which doesn't facilitate effective communication.

[@nicktrevi2990]

Chris is set to spawn a whole new wave in negotiation and practical psychology. It's hard to ignore the elephant in the room.

[@ExRegnar]

This. Straight. Blew. My. MIND!!!

[@randyludwig2832]

Yes, as others have mentioned, nice discussion, but seems to me a little disrespectful to blur out his books. And, actually it's distracting because the background doesn't look natural with the books blurred out. I can only wonder what lead to this decision. Regardless, thank you for posting this discussion.

[@dizzyboxnine2656]

true...

[@dafingaz]

This is awesome! Unfortunately due to current times, I am unable to renew my subscription, but I enjoyed the platform for 2 years (or was it 3). Chris Voss was one of my favorite ones!

[@clinicamha2723]

There a lot of interesting Master Class but I'd love if they were subtitled in another languages too. My english is not so good to understand everything

[@yaninecristaldo2895]

What language do you speak?

[@clinicamha2723]

@@yaninecristaldo2895 Portuguese

[@alexandrevaliquette1941]

There are several translation of NEVER SPLIT THE DIFFERENCE.

[@mrdibujante]

I would work for the minimum wage for Chris Voss. Once I get the offer... -How am I suppose to do that?

[@JasonSubOfficial]

Did they blur out his books 😂

[@jeffbell6980]

Yes, MC wants you to buy Chris's MC instead of going out to buy his book. The MC is a steal price wise given the content of his program.

[@TechOutAdam]

@@jeffbell6980 They obviously aren't paying to attention to Chris' negotiating techniques. It's almost bad mouthing his work by making it seem like it's competition to show his books. Instead of promoting that his books won't be as valuable as the Masterclass.

[@makemusicwithmian1668]

@@TechOutAdam Actually I think the host is playing the student role, not really bad mouthing Chris, but giving him the stage to teach us what's right to do in the context of FBI negotiation tactics in applications. There is nothing for Chris to say when everything the host said was all the right things then all the things Chris can teach us could have been just the expression "you are right" or "that's right".

[@shardfilterbox]

@@jeffbell6980 yet I see Chris’ Masterclass ad on almost every other interview I’ve watch of his.

[@suecook8379]

Awesome. Thank you both and Chris for your service!

[@karengates925]

Great interview...thank you.

[@dicelabiblia7461]

Chris Voss, great guy, great teachings, thank you

[@learnwithjahsun]

CHRIS IS A ROCKSTAR ------- What a Master!

[@wordsandpower7909]

I believe this will help me to negotiate better price with my clients. Thank you very much

[@masterclass]

So great to hear @Kehinde Ijitona!

[@PuntOnFourth]

I needed a Late-Night FM Radio DJ voice, but nobody did that. Someone did it before, but I was too busy talking: Answering calibrated FAQ’s… Just get ‘em talking!

[@amquangthanh5943]

Best class ever

[@karengates925]

This was fun!

[@MissChievousRN]

Bonuses are the best way to grow self starters and instill faith and loyalty and culture in your company. You can see who's a good fit more quickly and weed out the weak links. It's very fair and transparent and a win-win, the company makes money and the employee is directly compensated for their work. They actually have skin in the game. There's unlimited growth potential. It works especially well for small young companies that can't afford $60k+ a year to bring on a decent employee but they can do $40k and when you make money, they get a percentage to fill the gap.

[@ShadyRonin]

Chris is a really cool dude. Love his advice.

[@30guarino]

Sounds like you love his advice

[@ashburysecretary5803]

@@30guarino I can't believe he's from Mt. Pleasant, Iowa, of all places.

[@mikemurray8286]

I wish Masterclass would let you buy one course instead of paying for an entire year

[@miguelgomez9084]

If you are interested in a shared account to access all of the content, please write back

[@ACDC.]

@@miguelgomez9084 good idea, i’m in

[@Fahim_Lalani]

He’s a life saver to me

[@fillerbunny6553]

This course was fire!!!

[@emanuelperdis8289]

Brilliant, practical advice... Chris is the real deal... Pardon the negotiating pun.

[@30guarino]

practical advice?

[@j777]

You got nerve to blur the book cover of the guy you invite to your video!

[@unfltrdpassion]

Did you really blur out his books? Smh

[@marcoi7455]

It does look like there blurred out. Thats B.S.

[@Installator1]

That was great! Many thanks 🙏🏼

[@theforg8014]

Love Chris Voss!!!

[@30guarino]

Sounds like you really love Chris!

[@LoveMoneySecretsTV]

Bottomline is similar to what we do in Chinese face reading and hypnosis therapy, when you bring out a fear or trauma to the light it disolves and resolves instantly. So if you can reveal it you cam heal it, and the same thing is true in negotiations.

[@manuelrielo1422]

what a wonderful mindset from Chris in regards to the salary from his employer perspective.. -> how can me make the employee successful... best deal for all parties

[@MissChievousRN]

If they are asking about your previous salary, you already know that ethics and integrity are damaged within that company. The other problem is that they shouldn't HAVE to ask you, they should already have market analysis of what they should offer you for the job they advertised, and based on your experience, and the additional skills you bring to the table. If they aren't prepared to make a reasonable, if not SWEET, offer to you without trying to manipulate for less- do you really want to work there????? Do you want to be part of a team that operates that way??? Naw thanks, I'll deliver newspapers and mow lawns under my own standards....

[@biggSHNDO]

Why did they blur the names of his books???

[@hannahlarsson8440]

Amazing. Thank you for sharing this knowledge !

[@30guarino]

Seems like you think this knowledge is Amazing!

[@JGG1999]

Great book. I plan to take his class soon.

[@klavistata]

How is this different than the paid for version on the MasterClass website?

[@LoveMoneySecretsTV]

Dull Day Afternoon movie based on a true story? Interesting. Shark Tank is pretty good for negotiations.

[@angelr.ricado3647]

Never split the Difference by Chris Voss was blurred. 🤔 So maybe we need to make it more noticeable in the comments.

[@christineh4782]

Thank you.

[@reyTin29]

That was great, mirroring and labeling can increase the momment mobility. Its like a bulb blink.

[@hassengaddes1847]

Chriss when do you thing you will play in movie as negiciator in Hollywood! The masterclass film you very well. They have done very good job!

[@MSWarchitecture]

Masterclass with Warren Buffett on stocks, please..

[@jackwu7649]

Nah, you think he needs to spend a week for a million dollars? Too rich for that...

[@ashburysecretary5803]

Yahoo's Finance youtube channel has that!

[@klaramika]

I'd work for Chris Voss for a minimal wage and make his coffee like there is no tomorrow!! :)

[@garycole5941]

It's Chrises camera that blurs his books.

[@ccorn8139]

He is just plain wise.

[@maratbakhtygerey8969]

Good INTERVIEW keep going guys

[@alizainulabadeen]

This was "ridiculously" good

[@hassengaddes1847]

Vert good interview, good questions and Chris explain very well! Great interview

[@MrBSL]

I've been waiting for this😃

[@grandcapo6449]

If I pay for masterclass do I get to at least have a one-on-one video chat and ask him questions about personal things I need to conquer so it's more custom to my needs? Thanks

[@sellis68]

where can i hear more about laura granier?

[@m.alexanderjohnsonstroud879]

understanding the enviroments

[@J4power]

"How Can You Have Any Pudding , IF YOU DON'T BEAT YOUR MEAT!" 15:59. Couldn't help myself. Goof stuff!

[@msudak4]

Does telling someone on the phone that you’re smiling have a similar effect on them?

[@chillinphoenix-e5d]

Yes... I had read your book and tried your advices. :D "Mirroring" makes you look dumb because people love smart people who understand a lot from a single word, instead of the ones who demand explanation constantly... even ask questions constantly. "Labelling" disturbs people who doesnt want to share their feelings and who doesnt want their feelings to be revealed. In such case, they will help you to understand that whatever they feel is not your concern. Creating "empathy" is the game of politicians and smart people dont buy it anymore. People can act weird in stressful, life-and-death situations but that doesnt mean all people act in same way in every situation. Peace!

[@monicacappellini8134]

great person

[@PuntOnFourth]

Agent Voss has changed my “approach”. If he was on the phone with me 3 years ago, He would’ve “changed the whole game..”

[@stoyalovy1989]

Спасибо

[@Kas_Styles]

19:00 I'm curious as to what he would say if the kid right off the bat said/asked back to the mom, "Look at all the stuff that you already have in the cart that you are going to buy. If you really are that broke then how much could we put back so you can get the game for me? (If its a multi player game) We could even set it up so we could play it together with me if you ever want to."

[@renekonschak3193]

why censor the cover of the books

[@borisqwachi7592]

Hello everyone. From Ivory coast

[@AllenNation17]

Mr. Jvice no one cares

[@blakebauman6374]

@@AllenNation17 I care.

[@jacobhouston1655]

Um, agreed. Um, thanks. Um, we have some questions. Um. Holly shit, UMMMMM

[@busterworley8418]

My advice get these kids back in school

[@maestro2564]

*Voss:* Since its probably hard to read the book since its in the background *Masterclass:* No, it's easy, so i'll *blur that shit out*

[@viviliberton6196]

How to negotiate/deal with COVID deniers? I've even met doctors who deny its severity and want to annulate all the restrictions.. How do you deal with these people who pronounce their opinion so loudly? I don't have the data hard evidence to definitely proof them wrong as to convince them and I don't want to go into tiring discussions....

[@gerryvandepol7630]

Sorry to burst your bubble... not a covid denier but a hysteria denier.... it’s a weak ass virus propped up by twisted data... weak men create hard times.

[@yamahapiano]

Gerry Vandepol sounds like you’ve given up on fighting the COVID virus. How can you trust anyone who believes in COVID especially when it’s being used as a political tool to manipulate people in ways that undermines the foundation of America and its Freedom? The cure can’t be worse than the disease and no matter how many die from COVID we can’t let it be the reason the American Dream dies with it.

[@yamahapiano]

Cue the COVID supporters. I know it sounds like I just don’t care about the hundreds of thousands of people DYING from COVID all around the world, and it’s unimaginable that I would refuse to wear a mask when it clearly saves lives. How can I wear a mask when wearing one has been politicized so much that it no longer serves the simple purpose of stopping droplets of particles coming from my mouth and now serves as an embodiment of the future of my country? Will I allow my government to literally wrap a cloth around my face and force me to stay inside my home and prevent me from seeing my family and friends on the Holidays and ultimately dictate the ways in which it’s acceptable to earn a living and pursuit of happiness be damned, all in the pursuit of safety. The Constitution has no words to indicate that Freedom is null and void if it’s not safe to walk freely through the world due to a virus.

[@yamahapiano]

Vivi and Gerry despite the vast divide between us all I do look forward to a future together with you where we have defeated COVID and retained the Freedom of our great nation.

[@Internet_Enjoyer]

" i kinda wanted to start this session with looking at the situation everyone is dealing with " dude with this kind of nonsense, how did you ever get into journalism let alone senior position? amazing world we live in :)

[@redtapereed-walterreed-wal7000]

The world seems to be heavy laden with very damaged individuals ie., narcissist, pedophiles, etc...Learning how to navigate through contact with the narcissistic personality would be very valuable knowledge...

[@brandon909able]

Georgetown AND usc?!

[@redtapereed-walterreed-wal7000]

I would be very interested to know Mr. Voss number or tip for dealing with a narcissistic personality....Besides DON'T of course ...lol

[@tracymccarthy5200]

He said to "feed their ego"

[@mcfcmcfc]

I love everything Chris Voss puts out, always very insightful and intriguing but this interviewer is as hollow as a balloon. Jeez man, you've got one of the best negotiators on the planet in front of you and you sound a 13 year old instagram influencer. What a waste.

[@ashburysecretary5803]

He's the first interviewer of Chris Voss that's never read and studied his books or taken his classes before! Shame!

[@OscarGonzalez-bq4ke]

15:00

[@hjack-ew5vl]

What advice would you give to a child to deal with a bully .

[@teddygoodman4088]

( I ) got u then Chris...

[@redtapereed-walterreed-wal7000]

OmG BRAINS MUCH Mr. Voss?! Lol

[@davids5004]

Watch out Chris Voss will teach you how to negotiate like Al Pachino

[@30guarino]

Negotiate like Al Pacino?

[@rml1643]

Chris Voss „ Never Split a Difference“

[@bobsmith1484]

You can go outside, just don't around people.

[@PiaAmorin]

“That’s really interesting”.

[@ezra420420]

Among lawyers We call it taking the sting out

[@ezra420420]

Magicians Highschool If you are representing a client and you anticipate the opposing counsel will reveal damaging information about the client, best you be the one to reveal the information in a way that presents the information in the least damaging manner.

[@ezra420420]

Magicians Highschool yes Voss used the phrase later in the video, the opposition or other source of information will usually present the information in a worse light than we can

[@30guarino]

or basically 8 Mile them.....let them know the clients faults but blend it with some empathy

[@usernameryan5982]

How long do you wanna go without a job keeping the economy down and people in poverty?

[@m.alexanderjohnsonstroud879]

sorry a glitched happened missing evidence ringing in my ear happens all the time some one of power is taking adavantage of me being in here