An FBI Negotiator’s Secret to Winning Any Exchange | Inc.

Christopher Voss created his company Black Swan based on the skills learned as a negotiator in hostage situations.
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[@incmagazine]

Watch more informative live conferences here: kzbin.info/aero/PLB6U_DKtPryz6oTQKxJGNdTXXSlKDDtAR

[@dragonslayer8888]

Havana on trumpet

[@RichLuciano1]

@Migueldj1980 Talavera what has to be true in order for that to happen?

[@SSS-nx6xp]

@@RichLuciano1 FALSE: Canada is NOT the only country that grants citizenship to persons born there !!! See: duckduckgo.com/?q=countries+that+automatically+give+citizenship+to+those+born+there&t=h_&ia=web "Citizenship upon birth is a right that is also known as 'jus soli', which is Latin for 'right of soil'." "According to a report by the Center of Immigration Studies in 2010, there are 30 countries around the world offering citizenship upon birth." ". . . most countries in South America practice the same right, although no European country is known to apply such law. " ". . . Pakistan, Malaysia, and Cambodia grant citizenship upon birth." "lex soli" requires that at least one parent is a citizen or permanent resident to the country, or was born in the same country. Some European countries apply "lex soli" rules, such as the UK, France, Germany, Ireland, as well as Australia and New Zealand, among others in response to what is considered misuse i.e., women entering a country, pregnant, but not disclosing the pregnancy during entry giving some other reason for why they are immigrating. In those countries that had "jus soli" (right of soil) citizenship then these mothers would give birth for free in those countries that had such benefits. This was considered unfair by the natives and they moved to "lex soli". Under lex soli, the birth expenses will be born by the pregnant woman. "The following countries offer jus soli: Antigua and Barbuda, Argentina, Barbados, Belize, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Dominica, Ecuador, Al Salvador, Fiji, Grenada, Guatemala, Guyana, Honduras, Jamaica, Lesotho, Malaysia, Mexico, Nicaragua, Pakistan, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Tuvalu, United States, Uruguay, and Venezuela." This man made a completely false, incomplete and purposefully misleading statement to capture his Ted audience. To what end? To gain false credibility? To get you to say "yes"? To make himself sound like an "authority"? Sounds like a used car saleman.

[@SSS-nx6xp]

@@AEON. To all: just ignore this troll.

[@GreekYoda]

S SS : The quote was "developed countries"; perhaps he doesn't feel countries you mentioned developed? Just sayin.

[@BenRangel]

The tricks I got out of this was: * Business people prefer saying "no" rather than "yes". We've become jaded about sales people trying to bait us into saying "yes" - but we feel in control when saying ”no”. So when inviting a celebrity to your event you might say "Would it be ridiculous if you came to speak at my event?". When asking for something from your boss you can ask "Do you want me to fail?". * When negotiating make the other party smile or laugh. Happiness can improve decision making skills. Endorphins or some shit that will make you more open and not locked into a decision. * Begin your argument by laying out your view of the problem, and how you could provide a solution - in a way that aligns with the perspective of the person you're talking to. You must make them feel like you really "get" the problem and aren't wasting their time. Don't start with "I understand", that can feel hollow. The example he used was at 10:00 * "you're right" is something we often say to when they surrender and just wanna get an annoying person off their back. But "That's right" is more sincere and means they actually agree with a point.

[@Sm1udntknw]

Thank you. Just watched the whole thing and these are the only things of substance the guy has shared with us.

[@CobraAquinas]

Sir, if your career revolves around negotiating I implore you to disregard his anecdotal evidence at best, and outright lies at worst.

[@doughodgson2832]

@BenRangel: You've put in a lot of time and you've clearly made great effort to accurately summarize the points made. I'm afraid you're not quite right on this one: "* Begin your argument by laying out your view of the problem, and how you could provide a solution - in a way that aligns with the perspective of the person you're talking to." You'll first want to set aside your argument in favor of understanding the other side. "Seek first to understand, then be understood." More accurately, Voss says DEMONSTRATE understanding to be understood. So he teaches to articulate the other side's point of view of the situation (using mirrors and labels to pull out info), and summarizing or paraphrasing what you've learned to get a 'that's right' out of the other side. Until that's done, the other side is extremely closed off to your input, and in fact, they feel like you're in it just for yourself and avoiding trying to understand their side keeps them feeling like, 'What's the catch? What are they really after here?' It's the reason why most salespeople come off so damn pushy -- because they don't care whether their product or service really fits your needs, they THINK it'll help in some manner but is it really the best fit for your needs..? That's exactly why we usually walk away from that type of person. Demonstrate you understand them to get a 'that's right'/'exactly'/etc before moving on to your ask/point of view.

[@CobraAquinas]

@@maverickg1740 Without writing a novel, he's accurately identified the problem as almost all negotiators have from the beginning of time. Put simply, you don't have the threat of prison and the FBI behind you. So his weak point is actually finding the motivating principles behind the counterparties decision making. People will do anything for those who encourage their dreams, justify their failures, allay their fears, confirm their suspicions, and help them throw rocks at their enemies. End of story. it's that simple.

[@Crooshka]

​@@CobraAquinas His negotiation strategies still apply when the FBI and prison can't be used as an asset. He's coached family members of kidnapping victims to negotiate ransom. And using his strategies, cut the ransom down significantly ($50,000 down to $1,743 and a stero CD-player in one case) and still leave the kidnapper satisfied. His book "Never Split the Difference" covers how to appeal to the things that motivate people very well.

[@314159someguy]

I came out of this video feeling like an expert negotiator had just given me the most important pearls from decades of study and experience in the topic. Scroll down to the comments and see people tearing this guy to bits. ... Did we watch different videos? What? I haven't even taken *notes* on any speech in months, and this guy had me breaking out the frggin' legal pad. Pure gold.

[@TonyFromChicago_]

They know they will accomplish little if anything, easier to tear someone down

[@noth606]

He was brilliant an my view, and thinking about it I would really think he gave some really good observations and no doubt he's really good.

[@NigelTolley]

I agree, there's some very thick people leaving comments on here. They probably forgot to turn the sound on, is all.

[@lilceez77]

As one comedian said, think about how dumb the average person is. Then realize that half of them are dumber than that.

[@BADALICE]

I really enjoyed it as well. I took away a number of tools, hence I found myself asking the same question. The end was priceless. I laughed my ass off.

[@Francois15031967]

The secret is a guy on the rooftop with a Remington 700.

[@CobraAquinas]

I swear I've seen about 30 other comments stating something similar and I realize how fucking gullible I am. You're literally correct and I hate myself for not seeing it earlier this book, and it's dumb tactics cost me quite a bit of money.

[@TheMattj88]

@@CobraAquinas Don’t throw the baby out with the bath water, but yes, leverage is 95% of it 😂

[@shkrsimpson44]

😂😂😂😂😂

[@mostlikely...]

🎯

[@robertprice9052]

All negotiations come down to who gets what. Everyone has to win at some level.

[@hazelcoodo4814]

This man basically made the audience give him a standing ovation at the end hahah

[@videkrajnc]

Wow. Treat people with so much respect that no matter the outcome they would speak to you again. Damn. This was really something else. I did not expect this. Thank you!!!

[@perkeyser2032]

What if someone don't deserve respect?

[@royalflush8173]

You guys that are criticizing this man are missing the main point he is trying to make , and that is letting the other person know you understand their problem. people dont give a phuck about your credentials and resume , they want to know if you can solve their problem point blank

[@CraigLumpyLemke]

I suggest that the "Point Missed" is that this is an entertainment video. Content is essentially unimportant. The guy is not pleasant to watch, inviting, clever, self-confident, and in many many spots just plain difficult to understand. The guy may (may!) Be an expert negotiator. There are thousands of them. Nearly all trained using he FBI standards. None of that makes him a good presenter. Consider the opening. Walk on stage, shake hands with someone, don't say a word nor introduce yourself, just start looking up and mumbling, interfering with what we should apparently be focusing on. That's not what Dr Shrank taught us in speech 101. Thanks - Lumpy

[@LordHollow]

@@CraigLumpyLemke there aren't thousands of him, though. He was lead negotiator. That position isn't just handed out. Most of what you said about him is your opinion and you are more than welcomed to it. I saw a man who was content with himself, his perceived shortcomings, and is still winning in his chosen profession. If what he's teaching works for him, especially with your pointed opinions of him, shouldn't that make his tactics even more effective for an eloquently spoken person such as yourself?

[@CraigLumpyLemke]

@@LordHollow You missed it. Is he a good negotiator? Probably. Is he a good presenter, absolutely not. Zat simple. Thanks - Lumpy

[@LordHollow]

@@CraigLumpyLemke Again: a matter of opinion. Take care.

[@CraigLumpyLemke]

@@LordHollow Everything on KZbin is a "Matter of opinion". But consider what you're suggesting. Because someone is a great brain surgeon, negotiator, flute player, anything...That does not make him a great presenter. He's not the "FBI Presenter". He's an FBI negotiator. Not as much a "Matter of opinion" as it is a matter of "What makes more sense". Thanks - Lumpy

[@freedom2outshine670]

In sales this works. Respect the customer, show empathy and connect with them so they always come back to you . By doing this you will make lots of money

[@freedom2outshine670]

Dave Gill I care about people. I’m part of the 99%

[@freedom2outshine670]

Dave Gill I’m not related to the 1%

[@BrianLafev]

The final lesson was how to always get a standing ovation. Tell everyone to stand 30 seconds before you finish lol

[@abdulbari1662]

Thank you Brian! This made me laugh so hard!

[@thisuserxisnotavailable]

This is what makes him a great business man. He was in control the whole time.

[@KnightGreenstar]

"Everybody that you deal with regardless of how much they get out of it, should be willing to say to you after the negotiation, yeah. I'd talk to you again, I feel respected by you."

[@markdiorio468]

That was a really good Christopher Walkin impersonation.

[@wendysbrian1]

Lot of folks dissing this dope video. That exchange with the Dad was sick. "How you gonna help me?" ---> "Tell me what you want me to do.". What an alpha.

[@JonathanNYCity]

WOW! While I was watching this video, my wife walked in and I used the tactic he had just mentioned and it worked - instantly!! Last night, my wife had asked me if I could run an errand for her today. I said yes, and then I added, "will you go with me?" and she promptly said no. She said no because the reason she was asking me to do it was because she didn't have time. So, this morning - as I'm watching this - she walks in and reminds me to go. I then said, "I'll go but I'd love it if you'd come with me." She said, "No... don't have time." Suddenly, I thought about what I just heard Christopher say - literally 10 seconds earlier, and I rephased the question! I re-worded the question and asked, "Would it be ridiculous if you went?" She looked at me funny, because it was a bit of a weird thing to say... and she squinted her eyes and said, "No." And then I said, "well, if it wouldn't be ridiculous, why don't you come?" And she said, "OKAY!" Shhh... now I have to make sure she never sees this comment because I might end up doing this a lot!

[@criminyworldriseedify8962]

Jonathan C sounds like an honest woman!

[@picklepirate]

Lol she was not annoyed because you asked so many times

[@thechariotcard]

Jonathan C what tactic? I’m still waiting for one...

[@PalmliX]

Don't let the hate in the comments prevent you from watching this, its entertaining and insightful.

[@it_b_me]

"How are you going to help me?!" "Yes"

[@cherylgarnica7201]

What are you gonna do for me? Give me sumthin...

[@RogerBarraud]

42.

[@patkorie]

"Never be too sure of what you want that you won't take something better." - Chris Voss.

[@RogerBarraud]

I wanted this video. Now I realize there are a huge number of better ones. Byeeee...

[@MashabaZA]

Critical point.

[@mangochaz]

This guy just negotiated a standing ovation to his speech which had close to no analytical or research material at all

[@ReWriteTheRulebook]

I think that's the whole point he was trying to make....

[@drewbc32]

Bryan Smith - You watch too much tv

[@NewTruths]

You don't spend much time in the real world do you? Sure, there are no citations at the end, but most of what he is saying (albeit theory) has some decent research behind it. I think you saw the FBI part and an immediate state of distrust overcame your cognition. Watch it again, this time with a positive state of mind....

[@JenniferEgbert]

He's one of the most effective coaches I have ever hired.

[@brandondecarlo8619]

lmao... almost..."textbook..."

[@artdepaul452]

Chris Voss is the real deal negotiator. His book "Never Split the Difference" is a great read and real life tool.

[@yngrollie685]

You don’t get what you deserve, you get what you negotiate

[@pete8820]

I bet this guy does the best Christopher Walken impression

[@ulriklange3924]

I think, Christopher Walken, have been making an impression, og this guy All along 😂

[@elansings]

Black Swan held me hostage for 33 odd minutes. Thank you 🤙🏻

[@benz500r]

You guys are pros. I was involved in a recovery of a missing person in South America. You guys have blown my mind with speed and intelligence.

[@YoungMoneyInvestments]

It's amazing to see how different human behaviors are so easy to spot for these men. Practice, practice, practice is how you get good!

[@LouStoriale]

I use this all the time and it works more often than “getting to yes” and other negotiation techniques. This + Robert Cialdini = Success

[@AlisonMMGale]

Excellent advice well presented. "Never be so sure about what you want that you wouldn't take something better." And of course, the whole respect aspect, most people don't get that these day, incredible. Thank you!

[@davidgee5672]

Brilliant. The counterintuitive process of getting to no was in invaluable.

[@revalfresh]

This is a real character that Christopher Walken could play.

[@unclebuck2502]

After watching this video, I instantaneously clicked "bookmark" in my browser. I will view it again and again for inspiration.

[@dzenisalickovic5868]

The amount of negatives comments is amazing. I guess even if you tell people how the world works on a silver platter most people will be too dense to take anything away from it.His body Language the soft tone of voice making it pleasant to listen to for longer periods of time, the cliff hangers into interesting explanations and finally ended it off with a laugh for you to remember the whole speech was in a positive way. this whole speech was engineered.... not spoken.

[@petek4279]

People don't like the truth.

[@TheBlueThird]

People don't like change or truth.

[@autongnosis33]

I agree. He's damn good. I think part of the negativity comes either from the fact he's not offering the easy holy grail solutions you usually hear in these talks, or from the fact his whole performance was engineered to hold your attention and keep you there regardless of what you think of it.

[@RobbieHatley]

I'm getting the impression that a lot of the people commenting here are criminals, and are here for the purpose of trying to figure out how to thwart the FBI, rather than learning how to negotiate. As for me, not being a criminal myself, I have no reason to hate the FBI. They perform their function (investigating violations of US federal law). So it would make no more sense for me to be prejudiced against FBI agents than it would for me to hate all refrigerator repairmen or all grocery store clerks. So, the fact that the man in this video happens to be an FBI agent has very little effect on me. I'm more impressed by the principles of negotiation he presents, especially the ideas that the primary thing the negotiator must "sell" isn't his own qualifications (yawn), but rather, what he can do to help the person he's talking to; and the idea that both parties to a negotiation should walk away feeling that they were listened-to, understood, and respected (when that happens, both parties always "win").

[@hector5749]

It was a great informative presentation with hints of comedy. I enjoyed it.

[@tedra8143]

So this is the man who always gets the best car deal in town

[@marvinfrancis740]

Does he ever pay full price for anything? 🤣

[@abepenner7497]

You should hear about the salsa red Toyota

[@brandonkarhu5599]

Last part of his speech was incredible advice. Thanks Chris.

[@Kaerusss]

That's one way to get a standing ovation

[@Crifstar]

I can’t think about how many times I agreed with a person just to shut them up

[@Kyrelel]

You're right

[@RonHelton]

@@Kyrelel LOL

[@morehn]

So true

[@Treddian]

I'm that person who keeps throwing facts at another person until they're either so angry or so bored that they agree with me. It's worked pretty well for me as I'm now their supervisor.

[@CobraAquinas]

@@Treddian It's because you live in reality.

[@struki84]

This guy has almost perfect combination of confidence, arrogance, and self irony. And competence obvs.

[@alienskullcollector3366]

This guy is super calm.

[@l8dawn]

love the ending, what a great presenter and a stand up guy

[@4091740]

I feel like the majority of this presentation was him talking about himself rather than providing any secrets.

[@TheFtocFactor]

Yes, we watched a 30 minute infomercial. Everybody: That's right! Me: Looking forward to doing business with you again.

[@etnies777]

Would you watch any tips from some random guy?

[@pjt3887]

Maybe you need to listen again. Chris Voss is the best. He's one if the most powerful negotiators and his concepts work.

[@navblue20]

Sounds like somebody who wishes you could do what he does.

[@RogerBarraud]

@@pjt3887 Prove it. With actual stats. Not hearsay - or self-promotion.

[@brandondavidson2179]

This guy is awesome! Don’t understand the hate. He has helped save numerous hostages, he talks about being empathetic and treating people with decency. His training is very good and based on years of training. And also years of messing up, so he actually has a good system. Call it whatever you want, we are negotiating all day every day with almost every interaction with other human beings. Chris Voss is the real deal.

[@professormancaptain4210]

Happy to see this comment. Masterclass got him to do one of their classes and while I've only seen about 1/4 of it so far, I'm definitely all about noticing this guy is worth his salt.

[@NatureOverland]

He got the audience to give him a standing ovation. Pretty slick. Assistant, grab a photo of that for my portfolio. Thanks.

[@amandeepbaghiana4510]

There’s good information about using empathy tactically to push a negotiation to your favor. I think many people are annoyed that he’s telling a story, but it also shows how he’s implementing his tactics

[@micahbikes]

Humility is a powerful way to connect with people, demonstrated very well at the end. Well done!

[@garimasingh5425]

INDEED! ♥️♥️♥️

[@garimasingh5425]

But many people are not getting him what he's wanting to convey...🤣

[@keritans]

His book, Never Split the Difference, is the truth. Listen to it almost everyday.

[@Studio-yc3ko]

I don't wanna sound cliché, but wow! No, no, no sequence eye-opener. 'See-through the eyes of your counterpart', apparent yet again eye-opener.Thank you, sir.

[@clownhands]

The best Al Pacino impression in the bureau

[@kk12181]

Yes “Yes” is a big trap. Chain marketing guys try to apply this trap. I have always said “No” to their question 1. That blows their mind. They basically start with questions like “do you want side income”. They very moment you say “No”, their minds blow away.

[@BADALICE]

I am surprised by so many negative comments. I thought this was a great presentation. These insights can be used to manipulate any negotiations. I laughed my ass off at the end. That was great. Thanks for the tools. Edit. I also went to Bkack Swan and signed up.

[@averyisaiah1]

Same here

[@thechariotcard]

Bad Alice I wasn’t looking for a comedy act. I was looking for the secret. I’m from Iowa too..,town of 500.

[@BADALICE]

@@thechariotcard did you find it?

[@freedom2outshine670]

The secret is and it is used in sales. Respect the customer, show empathy, have an emotional connection, keep them coming back to you

[@lp1707]

That was an amazing presentation. It didn't feel like I was watching this video for over 30 minutes. I took a lot away from this and felt like this video came to me (via YT suggestions) at the right time. Thank you

[@davidsmith7456]

Great talk. Absolutely worth listening to again.

[@jessicastern8597]

This guy is all over the place. I learned nothing in 22 mins. I can’t take anymore. Even his voice volume is all over the place.

[@Nonquack]

I bet this guy does a great Christopher Walken impression.

[@snw1993]

some summaries, "you guys know a resume correlates loosely with whether or not you know how to do a job if your resume shows for sure that you could do a job you'd never lose one they'd never be a bad hire they'd never be an employee that didn't work out" "what I did was I showed him in less than 10 seconds that I saw what he was looking at and I offered the slightest amount of insight into the dynamic " "have a good steady process where you treat people with respect and appreciation. use empathy in a positive way not because you're a nice guy, you are, but because it works" "you're gonna make people feel good about dealing with you so that no matter what the outcome is they'll let you know that after they dealt with you they're willing to continue to deal with you on other projects because they felt respected they felt appreciation" great guy and great presentation, but I keep forgetting his tips.

[@brooksbraun8886]

Take a golden nugget of knowledge from everyone you listen to, leave the distractions behind, All people make mistakes when they do presentations and say things out of nervousness. The challenge is quite easy, send your critique along with your link to a video of you doing a presentation and then let any viewer spew anything they please.... waiting. lol

[@andrewcowan9066]

Just waiting for this guy to say, "But I do have are a very particular set of skills.."

[@mciavarini]

hahahhahahaha "good luck"

[@dannyroberts8259]

Is this the guy who said, “Noice”

[@Trespahsser]

Danny Roberts no LoL that’s Michael Rosen.

[@PublicWifi]

I'll save you 30 min: Chris suggests empathy and rhetoric in order to receive a positive response (which may result in an overwhelmingly positive result.)

[@ethandenton3393]

I feel like it was so much more enlightening from actually watching it. Didn't you have fun as well?

[@technolus5742]

Thanks, I wanted to know the gist of it, but didn't have the time or sufficient interest in the topic to go though a 30 minute video.

[@TopNotchChampion]

True but you miss the way he speaks. The pauses. The tone. The way he tries to use empathy. Granted it's probably just better to buy his book instead

[@thriftedtreasures8646]

Thank you because I thought he was teaching to bore people to death

[@bootlegger8818]

I listened intently to what he was saying and his insights are very helpful

[@SundaywithSamuel]

Skip to 17:00 to avoid the blah blah blah

[@SierraSierraFoxtrot]

KING

[@gailsmith3699]

Thanks

[@TheNikitaBunny]

Thank you

[@zariyakhan9092]

Thank you from the bottom of my heart random dude🙂🤝

[@a2d2charlie13]

Bless u

[@tjgordon5]

Christopher Voss could play one hell of a Bond villain.

[@yamahapiano]

A Bond villain

[@lizgichora6472]

So; interesting, funny and true. " Use empathy "...respect and appreciated, thank you.

[@sanskarlamsal]

Ah! The Negotiator

[@tyes8392]

-Best general grevious quote

[@itcsmount6504]

Never appeal to a man's "better nature." He may not have one. Invoking his self-interest gives you more leverage. - Robert Heinlein (Time Enough For Love - 1973)

[@PuntOnFourth]

Chris Voss changed the way I deal with people

[@garimasingh5425]

♥️♥️♥️✌️

[@raphaelmupeta5869]

I have picked up something on managing the flow, understanding the other party and their point of view. Also laying the foundations.

[@AllanMcKay]

LOVE THIS! Huge fan Chris! I actually had your son Brandon on my podcast talking about negotiating not all that long ago. Keep up the amazing work mate! LOVE IT!

[@Inyourlap]

That tie would end all negotiations

[@jessicastern8597]

Inyourlap 🤣

[@JTuaim]

He proved himself to me. I negotiated with my better judgment and watched him. He won and I got nothing.

[@dzenisalickovic5868]

Are you serious that you couldnt take anything away from this? its probably your inability to relate and to figure out what he's really saying.

[@Chery869]

He did a good job and he's very funny. Haiti loves you Chris Voss you should come and visit sometimes🇭🇹

[@DanLoFat]

I was talking about the smile, that sometimes I'm the smile and whether or not you believe that person's baseline smile is genuine or is trying to get you to think better smarter faster, the trick is there if you believe someone smile is not genuine you're already ahead of the game. You got 30% of your brain working maybe not 31%

[@omnifarius6325]

1. Watched the video with the intent of learning how to get that new Switch. 2. Left the video forgetting what I came for and suspicious of people who say 'yes'.

[@Moonandowl]

Brilliant real-world advice. Phrasing the question to where "no" is the positive response. Going to start using this.

[@sharpsh00ter619]

yeAH, dont just have "conversations" with people, that's a waste of time. Treat every interaction as a "Negotiation" Play mind games with everyone you meet to get the most out of them!

[@Moonandowl]

@@sharpsh00ter619 you can still use this in a very real authentic conversation....even in counseling when someone is reticent to say yes to an intitial sensitive question (b/c of shame etc.) Phrasing the question in this way can help them make progress. It's not just a sales tactic.

[@eleonoraformatoneeszczepan8807]

8:31 min ... "It's not an unfair question to ask." 9:08 min ... 9:30 min ... 14:01 min ... "... see if you agree with how it's done." ... Chris Voss seems to be wise and clever. Thank you Chris Voss, FBI negotiators, and Inc for sharing this yt video, from Australia, Eleonora.

[@catalyst429]

I met Chris in nashville at a conference last year, he's a really smart guy

[@grazzer88]

To summarise this nearly 35 minute video: Get them to say "that's right" even if it's by bringing up something unrelated. Also, it's better to get people to say "no" than "yes" because "yes" carries baggage.

[@CobraAquinas]

Try that out and see where it gets you, lmao Humans on this earth, and the things we believe.

[@doughodgson2832]

Not unrelated. By bringing up what the other side is feeling and what they're faced with, from their perspective. It looks like this video was cut up, and this piece was cut out, for whatever reason...

[@Myspacemeta]

Never be so sure of what you want that you wouldn't take something better

[@sallydoz9184]

I was so blessed listening to this man, this video is part of the recommended online articles for my MBA class regarding entrepreneurship - being able to negotiate. Seems some people are not in tandem with the guy's intellectual capacity. Why the negative comments?

[@tevans596]

The information he shares are so simple that it couldn’t be possible it will work. I used the example of “ Tell me what you want” and make them feel like they want to deal with you again. Is what I used with my daughter and now we are heading towards a stronger relationship that will allow more time spent together, once I demonstrate the changes she seeks.

[@sambutler94]

I'm watching this in the library and Voss almost had me kicked out from laughing at the Anderson Cooper bit at the end.

[@pistolCrockett]

That was funny....LOL

[@williamguildner7988]

I have dealt with FBI agents on several occasions for different reasons. They have been very polite , everytime…

[@_Mentat]

Why not? Manners cost nothing and often get results. So, politeness has a very return on investment.

[@_Mentat]

I should have said, a very high return. ;)

[@iAliiGaToRz1]

Gonna have Negotiations for my salary need to watch this

[@bad71hd]

Chris is the truth! I use these tactics always in business! BSG IS a slick ass name!

[@Quantumdemetrio]

This was so awesome, thanks for sharing! much love

[@rzmonk76]

impressed! I just bought the audible book

[@lynnarthur1411]

Thank you Chris Voss. My fiance was abducted 12 days ago. I'm the only person the abductor will communicate with. The victim's life was threatened over and over the first 6 days (horrible acts of physical violence...and death). At first I showed desperation with how I spoked/replied to the demands. Then I began speaking to the abductor like a friend who feels confused and misunderstood. My man is still a captive, but the physical threats and damage stopped, and I have been straightforward about my inability to pay the man/gang holding him. My fiance is being fed, and I noticed his voice and speech is much calmer than in the beginning of his kidnapping. The FBI is involved...but my next step and intention is to release my fiance with continual compassion to all involved. I do know that my man will walk away from this crime with his physical safety intact.

[@JE-oj9en]

Is he free yet?

[@lynnarthur1411]

@@JE-oj9en Sadly... no. Thank you for asking. The victims of these desperate captors suffer from serious trauma. Whether the hostage is released... or not 😢

[@JE-oj9en]

I Wish you the Best. 😥

[@lynnarthur1411]

@@JE-oj9en ❤️

[@brethalbert2684]

May I ask why they targeted him personally. Usually when this happens they target someone whose family is loaded with cash so their chances of getting a ransom is high.

[@blue1eyed9bee]

He gives other negotiation strategies elsewhere, and I used them on a nonverbal 4 year old I babysat once. The effect was pretty immediate and I was really happy with the result. I'm really eager to start applying these ones and we'll see what happens :)

[@sultankamaldeen4443]

blue1eyed9bee send the link here

[@doublendestruction2756]

@@sultankamaldeen4443 He wrote a book called split the difference

[@fredfredricksen2616]

Marketing sums this all up.

[@ericchengtv3506]

I got an ad for his MasterClass right before this video

[@MJWRTRCT]

That ad is awesome lol

[@professormancaptain4210]

Masterclass is the shit. Absolutely worth saving up for the all access pass.

[@yamahapiano]

Before this video

[@admiralleel6604]

"Ah yes, the negotiator!"

[@Beast-ty1sv]

9 most dangerous words ever spoken *"I'm from the Government and I'm here to help"* enough said!

[@MarkAnthony-lt8cv]

Regan was a good speaker, not a good president. How could you trust a president who doesn't trust the ability of his own government?

[@royp6986]

Thank you so much for sharing this video. You are amazing

[@ProfFeinman]

Most interesting is the style which gives the impression that some profound insight is being given but, as comments below, it is hard to know what the hell he is getting at. This may be a very good negotiating method (if you have an agreeable personality). It gets so exhausting to try to figure out what he's talking about, you just let the kid go. Hell with the ransom! Damn, that was exhausting!

[@karenmullins488]

I'm so glad I'm not the only one had this experience.....I mean, what IS he talking about? He makes no points whatsoever, such a waste of my time.

[@glo1168]

It’s pretty simple.... instead of trying to get a yes, make people say no to reasons why they shouldn’t cooperate with you Instead of negotiating from the perspective of getting people to concede that you’re right, which is oppositional and distancing, get them to say “*that* is right”, by showing them that you’re seeing it from their perspective. Use humor and show respect. These things make you a very easy person to cooperate with and leaves a lasting positive impression for future cooperation

[@omar1187]

read his book and it was awesome. I highly recommend it.

[@cOr3t3ecks]

In the side by side shot the first thing that went through my mind was "Hans Gruber. We gotta get McClane outta there."

[@TexasKoz]

Nice. Couldn't help but hearing a bit of Walken in there.

[@clintbroadway4913]

This was the coolest video yet

[@yamahapiano]

Coolest video yet

[@User-ko3un]

So what are the steps, points to winning an exchange?

[@brettconv83]

That hair shit had me spit my coffee out 😂 Thats like me every Saturday when I go out for coffee before I get a shower then catch myself in the rear view mirror

[@RonRana1]

GREAT VIDEO! We were talking about this the other day in Houston at his event.

[@UnlimitedMullets]

It felt like I was listening to some kids dad avoid explaining why he’s been out of the picture for 6 months.

[@vivianieantegelo9277]

yes

[@christopherlane7628]

....not to interrupt...but....Not the correct question.....Where is Mr. Voss NOW?....that IS the correct question?...where IS he going?....and how do I stay COMPLETELY on the other side of the world of Mr. Voss?...that's the question this Wolf would have asked that Wolf.....

[@UnlimitedMullets]

@@joeinreallife6293 are you my real dad?

[@tartisan]

@@UnlimitedMullets LOL!

[@seanu6840]

No @@UnlimitedMullets I am your father!!!

[@samurai1833]

There were a handful of gems in the talk. To me this was more about a management style than anything else. Respect even for your opponents is a strategy that puts the odds in your favor, humor/graciousness is a strategy that puts the odds in your favor, knowledge, awareness and preparation are resources that put the odds of a successful negotiation in your favor. Gimmicks or contrived sales techniques are not likely to help you achieve your goals. It might be basic but it was all good solid information. Cheers.

[@juntjoonunya9216]

Well what did it come down to? I'm half way through and I'm falling asleep and struggling to make out the words he's saying

[@samurai1833]

@@juntjoonunya9216 Don't worry about it. If you can't give a boring presentation 30 minutes of your time you will never be in a position to make any important decisions. This isn't entertainment this is teaching.

[@Dan-Man-rb9tt]

I completely enjoyed beer as well! Great information and thank you.