Miele W1 Washer, Huge problem, finally fixed after over 3 months of terrible customer service!

They finally sent one of their own techs, who did a great job and was able to fix the machine in less than 10 minutes, after I waited and went through hell with them for over 3 months!

[@jmg1619]

You should share with us those tips the technician told you. I bought my second Miele on Saturday and they came to install it. I had my first one for 7 years . it was awful when the technician said that the spare part cost more than the washer itself. Here in Australia you pay 150 only to book and from there you pay 33 dollars for every 10 min they work on it. It’s really bad.😫

[@drewmarshall7211]

@JMG I call bullshit! I've had Miele service my washing machine here in Oz and the 'service call' fee included 30 minutes of labour! Are you sure it was Miele themselves or a representative, maybe someone who is not an authorised service repairer?

[@kcf7302]

Thanks for this, really helps to know the nature of this fault as we're having the same problem with our W1 Miele washing machine - 4 years young. Never had these problems with our last Miele washing machine. Just wish they stuck with mechanical buttons (fancy tech disappoints again). USA Miele customer service sounds really bad. But i would prefer that to nothing. which is what we are facing as there are no Miele service partners in the French territory we are now living in. Looks like i'm gonna have to learn how to repair the sensors myself.

[@ycsghyyx]

Hi have you repaired it yourself? What part did you order?

[@nunovieira452]

Hello, i was going through reviews on the Miele W1 and found your video. Can you please inform if you kept having any hardware and software problems or other with the machine? Thx

[@whyalwaysme2381]

My machine flashes intermittent all leds,maybe is in demo mode ... how i can swich? No programs starts

[@stelisroque]

Just bought a washer 4 months ago, and it's already having issues! I wish I saw this sooner!

[@Shahrdad]

My 1995 Miele washer and dryer has worked perfectly now for 26 years. I also own a few of the vacuums, which are outstanding. My brother has their dishwasher, which has also been outstanding and extremely quiet.

[@mielewasher218]

A lot of people say that. The old stuff was great...

[@Ohkeh640]

@@mielewasher218the older models were better than these new ones

[@patrickcardon1643]

Likewise ... my old ones keep going, new one hasn't lasted more then 4-5 years before starting to act up (vibrations, thumping noises and now the touchscreen acting up) ... if if breaks I'm going for Bosch

[@ycsghyyx]

My W1 is having the same issue and not sure how much would a touch screen strips cost?

[@1brewski2]

Programming directions in my Model W1 manual refer to Start/Stop button in some places and Start/Add Laundry button in other places, as if they are two different buttons. They are the same thing. Crappy manual. Translation problem?

[@rmariu]

Thats great news that its going. Get the hair dryer out should it start glitching. My two tips are 1) Always leave the door open when not in use so it doesn't go mouldy and so the drum spider doesn't rust and 2) NEVER use fabric softener as it builds up within the machine and worse, it eventually chokes the heat pump drier with the greasy build up. All the best

[@mielewasher218]

Yep, the tech I talk about in the video said the same thing. Thank you very much! Those are great tips!

[@danandlaundry]

To soften your clothes just use vinegar as that actually clean

[@mielewasher218]

@@danandlaundry Thanks for the tip! I hope one doesn't end up smelling like a salad! Lol...

[@Ohkeh640]

@@mielewasher218 no it doesn’t

[@a4andrei]

Hmm according to a lot of reports, Miele ranks among the top 5 brands in terms of reliability/quality. Can't speak about their customer service, this certainly varies from place to place so I understand your frustration. My parents have an old washing machine from Miele that they bought refurbished in 2004. It is still working flawlessly. The newer models are probably not as robust, and the more complex something is, the more likely it is to break. Hopefully they improve their US customer service.

[@mielewasher218]

According to a lot of people posting on my videos, that is no longer true! Trust me, I wish that were the case. They often say they (Miele) used to make great machines. Which is what I thought as well. Much to my disappointment...

[@willy623]

You are very right, Miele is a top brand. I have a W1 machine now washing 6 to 7 full loads a week for over 5 years now, still functioning as new. Compared to other brands, there’s hardly anything to find about malfunctioning Miele washing machines.

[@user-bv4pw1ot9n]

Как давно купили подскажите

[@anastasiav626]

Customer service is also horrible in Canada. Delt more than few times with constant issues. Cannot say if machine itself is good or not since I cannot set it up.

[@cmclingan]

I have this exact machine, and I miss my Bosch. I wish I could figure out how to turn on maximum rinse. I've searched everywhere. The washer doesn't correspond to the manual instructions...beginning to think this model doesn't even have extra rinse. Any advice is appreciated!

[@barneybiggles]

If you have ‘Further programmes’ put in on that then scroll down to drain/spin.

[@cmclingan]

@@barneybiggles i wish i did have

[@fmk6016]

Hello can you please share some of the tips and information that the Miele Repair Person gave you? I just purchased a Miele stackable W/D and want to learn as much as possible. Thank you.

[@mattstroker3742]

I'm going to guess: not using the fast programs all the time... And using powder instead of liquid detergent. Amongst other tips. And cleaning the machine using its cleaning program or a 90/95 degrees (C) empty cotton wash every month to 6 months... Depending on how often you wash.

[@willy623]

I’ve never heard such a strange story about Miele being crap or such. You must have had a a single unique experience. It can happen, especially because third party mechanics came. You keep telling how bad Miele is, but more interesting is what the Miele technician exactly advised you. And also why not to use the prewash? Can you make a video about that? And how’s it washing now? In my experience Mieles service and product quality is beyond excellence. The Miele washers rank #1 reliability together with brands as Asko and Schulthess. These machines last between 5000 to 10000 cycles. My mother has a Miele washer of over 35 years, still working great. If you were talking about crappy machines of LG or Samsung, I’d believe ya instantly. You just had a one time bad luck. Shit happens.

[@mattstroker3742]

I've had no problems with LG but hear they do have a lot of problems,just like Samsung. But Miele or Bosch or AEG or Siemens? I'm really surprised to hear things went the way they went in this case. AEG now is in German hands again, I heard. Still a Electrolux Group company though? I don't know how that would work then but... Okay, fine. AEG had also always been a very good brand. Like Miele. But apparently that went sideways. So now they have a all-in repair price for their washing machines. On-site engineer, diagnosis, parts, labour: 219 euro's. Just to illustrate they truly fully support their engineering, I guess. That is one thing Miele could do better. I do not understand why such a company won't. Can you imagine? With all the crap that's out there these days? If you make a quality product that doesn't break and in the unlikely event that it does over time, you pamper the customer a bit with the service and costs. Within a few years you would have all but the entire market. Just not the entry level 300-500 dollar part. Hell, even when I ran my IT company I did things that way. And yes, it takes time and money but even the big-brand companies in our area had to pack up and leave eventually. We had more work than we could handle. Which is not a good thing... Cuz that reflects bad on the customer. So I get why things might be hard to get off the ground or maintaining when at certain points but it really does pay off. And companies like Samsung etc just don't seem to give a isht. Too big to fail, I guess....

[@mielewasher218]

Willy, thanks for your visit. I think you're missing the point a little bit. Yes, I'm not blow away with their machines, but the main/biggest problem was the customer service!!! Also, A LOT of people have had similar problems. TY!

[@jeromedavis8575]

I would like to see the normal cycle with a load of darks on cold with laundry detergent and fabric softener.

[@jvalentine8376]

That is a problem I have also had with my old Miele washing machine the Miele approved repairers don't know how to fix them PROPERLY ! Where I live Miele is failing it's customers .

[@shannongibson2544]

U just telling us about your problem tell us how to fix it.... good job buddy 👏🏿

[@mielewasher218]

It's not a one size fits all or magic wand solution. If you watch or paid attention they finally did fix it! Up until this point it was their customer service that made it a horrible experience. How to fix it? Keep calling, call a lawyer, better business bureau... The F*** Pope? You tell me!

[@juancespedes5509]

So what was the fix after components were replaced and the tech came out?

[@mattstroker3742]

They replaced the touch screen strips, I believe he said.

[@mielewasher218]

​@@mattstroker3742 Thanks Matt, and, they also replaced the mother board, but apparently that my not have been needed. (Which I mentioned on the other vids).

[@Ohkeh640]

I’m getting a Miele wwd120 machine. I want to set a buzzer at the end of cycles how do I do this? Also can I set the screen to always stay on instead of dimming?

[@mielewasher218]

Not sure, mine just does it automatically... And it won't STFU either! Lol... But, with respect, this is not the purpose of this channel. If you watch the video you'll see I'm not happy with Miele's products and even less with their costumer service. I'm hoping this will educate and help people make a better choice and that hopefully Miele will improve on their service and products. Thank you for stopping by!

[@Ohkeh640]

@@mielewasher218 no worries

[@willy623]

Sure you can do this. You have to look it up in the manual, it depends on the model, but there is a menu you can get come out by combining some buttons, and which contains all settings.

[@jimmyb348]

On my Miele premier 300 I got error code f238 could you help me plz thanx from 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ps great video

[@nospark333]

Well, thanks for the videos. I was considering buying Miele washer/dryer to replace our 24 year old Kenmore set that are rock solid reliable. Maybe I will just keep them and save my $$$

[@mielewasher218]

Glad to help! If your Kenmore is still working well, "don't fix what ain't broke"! Miele will not impress you.

[@CasamTheAnimator]

Miele is actually the best brand, if you had Softtronic or Navitronic, that wouldn't have a problem, this Miele is different.

[@mielewasher218]

You could be right. The important thing is that regardless of the machine, their customer service is horrible! TY!

[@MrRhonda1970]

How did you finally get someone to fix it? This company is the worst with customer service

[@mielewasher218]

I couldn't agree more! I had to keep calling and calling... It took almost 4 months for them to finally send the right part and someone who knew what he was doing!

[@mattstroker3742]

@@mielewasher218 😱😱😱 wowwww.... Wtf? Really... Email the German head office. That is really really bad.

[@mielewasher218]

@@mattstroker3742 I did at the time and they didn't do a F*** thing, just forwarded me to their Jersey office.

[@brookokeefe4958]

my washer is a huge tech nightmare and the dryer sucks as well

[@mielewasher218]

So sorry to hear! Best of luck...

[@Ohkeh640]

Can I why why

[@diosdios-fc9dc]

I have the same problem, the touch doesn’t work. Can I speak with you ?

[@ycsghyyx]

Have you fixed it?? I am having the same issue too!

[@diosdios-fc9dc]

No, i have not…. The miele service is not helping me..

[@ElsaLorenzo-qb5sy]

Thank you for your video. I need help from anyone who could guide me how to activate the program for bleach (it does not dispense) and for wrinkle-free (does it really work?). The screen does not change after the Start/Stop flashes so I could take the steps listed in the manual.

[@mguerramd]

My Miele washer from about 2008 worked flawlessly. I thought it had a bad main bearing but turns out it was just the shock absorbers which were cheap and easy to replace. I checked the main bearing and both it and the seal were totally intact. However, before I tore it apart and found all this out, I bought a new W1. It's very disappointing because unlike the old one ,this new one fails on two points. If you try to use the prewash function, it faults after the prewash but before it goes to the main wash. It throws an "intake error" code. It also fails on the "add laundry" function. Half the time it won't even let you add laundry. When it does allow you to add laundry, and you press the start button to resume the program, it throws the "intake error" fault code. My retailer took it back and brought a replacement and it functions exactly the same! This certainly appears to be a design flaw. When you open the door it drips down the front of the machine, my old one didn't do that. I still have the old one and may put it back in service. I was a rabid Miele fan before this, I have a dishwasher from the mid 2000's and it still works flawlessly. But this W1 washer is a sad specimen.

[@mattstroker3742]

That's really bad. For the price. And also one disadvantage of non-wifi enabled devices: you can't easily update the software yourself. On the other hand... wasn't there a microwave some time ago? Also from a well-known brand. It updated automatically and after that update it thought it was an oven. And did not have it's internet functionality enabled anymore. So they had to send out engineers to everyone that called in, just to open it up and.... well, I suspect flash the eeprom manually. 😂😂

[@mguerramd]

@@mattstroker3742 I never buy the wifi version of any appliances. Just more failure points that can render the unit inoperative.

[@patrickduffy2744]

Total crap t I’ve had one a week and it’s never I have been told i have to wait for them to fix it

[@JaimeeTyrell]

So it’s fixed and you have a great machine. Miele is a German company that isn’t popular at all in the USA. In Europe (where they are super popular) the costumer service is amazing. (they will come the same day if you call before noon or the next day if you call after that.) I agree that Miele should step up their game in the USA. But they’re just starting out there. It’s just been a few years that they offer 120 volt machines. You had to get a 240 volt outlet previously. (Which obviously nobody did.) So give them some time. In 5-10 years they’re gonna adapt to the US market and everything will be fine. And these machines are known to last more than 20 years. My last one I bought when I moved out of my parents house and I replaced it like 3 to 4 years ago nog because it was broken but because I wanted a washer that could do a 20 lbs load. I gave my 16 year old washer away to my nephew and he’s still using it with his wife. So my previous Miele is now 20 years old and still working great.

[@mielewasher218]

Thanks for stopping by Jaime and thank you for your comment. Yes, I hear good things about them in Europe. But that does me (or anyone in the US) no good. And from what I've been told (by their own people!) they're not headed in the right direction. I paid a LOT of money for the machines, I should not be "taxed" with their growing pains! On top of that, their motherboards are faulty. Not sure if you saw or heard that in the video. I thought "German quality" stood for something, and I was wrong! Overpriced and not worth the money. Sorry!

[@mguerramd]

They have been selling product in the U.S. for a LONG time already.

[@mattstroker3742]

Nah.... I mean... I am a fan of German and Dutch Gründlichkeit/Grondigheid but this type of stuff should not have happened. Should not happen. And if it did or does, customer service should be upgraded to be able to service the people properly ASAP. It would seem they tried using 3rd party engineers but that's a bad idea in general.

[@senadjasic3416]

One year ago i bought Miele WWR 860WPS for 1500 euros, very expensive washing machine…. Technician was already three times at my house…. after 7 months of use twindos was broken, they try to repair 2 times unsuccesfully…Also washing cycles at high temperatures (60 and above) machine is clicking, probably springs…Also by spin there is a lot of vibrating like some cheap plastic….I bought also new Miele dryer with the loud knocking noise…. tehnician said that is normal…. Never again

[@mattstroker3742]

That issue is solved by getting some white lithium grease, opening the machine and spraying all the points that the springs are connected to. Shouldn't be a need to replace the shock absorbers like some did but if you do they are cheap and easily replaced. Just make sure the current ones are tightened up enough. But the ticking sound shouldn't have happened. It's a known issue and easily fixed. Yet somehow many techs don't seem to know about it. Really sad.

[@senadjasic3416]

@@mattstroker3742 Thanks 👍

[@mattstroker3742]

@@senadjasic3416 yw!

[@MarioRossi-xo6im]

Hi! Miele washing machines and washer-dryers cost more in spite of other brands for nothing as even Miele always have problems and often very serious ones especially in the electronics which always has failures and burning problems of the electronic boards themselves. Their very high price is truly unjustified and unjustifiable! The electronic boards are not made in Germany and the spare parts cost almost as much as a new washing machine! Other less expensive brands work great and never have any problems of any kind! Furthermore, it must be added that the much vaunted honeycomb drum does not wash well at all, indeed if you make a comparison with the old Mieles that used the drum with holes, the latter wash much much better! The honeycomb drum was just a publicity stunt and nothing more! Regards!

[@jovanoppen8477]

Why did you buy a German machine while you can buy America crab-washing-machine !!!

[@mielewasher218]

Yep, if I'm going to wash "Crabs" I'll keep it American!?!?😆

[@danandlaundry]

I would advise staying far far FAR FAR away from candy there customer service is even worse and there are even more prone to problems

[@mielewasher218]

Candy?

[@danandlaundry]

Is the worst

[@mielewasher218]

@@danandlaundry Thanks for letting me know.

[@LuigiFan2008]

@@mielewasher218 if you don't know candy (i don't think it exists where you are) it's basically a washer brand made in china and some models are notorious for exploding here (mainly in austria and germany) hope this helped.

[@mielewasher218]

@@LuigiFan2008 WOW! That's insane... No I don't think we have Candy here in the US... But we do have Miele! lol... Let's hope they don't explode!

[@bertraminc9412]

The average American doesnt understand the difference between a european machine and the US division who sells and repairs them.

[@mattstroker3742]

If this is the way Miele is doing stuff in the US I get why it's brand isn't taking off in the US. In Europe they're top-notch. Maybe they should put a Dutch or German person in charge over there. 100% they are not going to allow a bit of cash concerning service be the downfall of it's start over there. I know they're fairly new in the US, correct? I am sooooo sure that if this type of thing is "diagnosed" to be an issue in the US and it continues to be that way.... Well, the people in charge are going to be out of a job before such news (with proof) reaches German management a third time. Hell, even in the German supermarkets like Aldi and Lidl there is no mucking about. Especially not when it comes to things like laptops or other tech/non-food products. Customer is king. Always. Typical German thing within large companies. Especially ones that are trying to gain ground in new countries where competitors are sharking around to crush newcomers. You perform bad for no good reason as an employee OR management? You're get a chance to fix it but if not? You're done. Time is time. Performance is performance. Products need to be flawless. Service needs to breathe that certainty to the customers also. I really hope that's a one off. If not, I might be fishing for a job at Miele's German management in their US department 😁 The 2 sons of the man that built Miele as a company and brand in Germany are still in charge there and they are trying to gain the US as a new market. They will not be happy if someone messes that up. For NO reason whatsoever. They probably want to leave a legacy behind, like their father did. And staining the companies name for a few million dollars in service costs isn't going to sit well with them. I repair lots of stuff. Always have. Always will. If you open up the next best brands in the market in Europe: AEG, Bosch, Siemens... many of even *them* will have the outside drum be made of plastic. Miele, even on the entry level machines, will have a stainless steel drum. Samsung etc often will just design a machine and add weight, like concrete blocks inside the machine to give it weight. Miele? Nah. They engineer the isht out of it and just use steel to reinforce areas known to cause problems or instability. There are stabilization weights located on the outside of the steel drum that are a bit moveable when the bolts are loosened in order to be able to balance the machine better in individual cases and to add structural strength. All washing machines from the Electrolux Group have been known to have bad motherboards/CPU issues for years. Even AEG. Miele? Nope. Other companies having issues to deliver machines or parts right now? Yep. Miele? In stock. They engineer so much themselves or apply the same German "Gründlichkeit" to the rest of their business as they do to their engineering and work-ethic. I have just bought a Miele. About the same model as you have, I'd say. The worst that seems to have happened to Miele with these machines is that for some time apparently QC failed to detect that there wasn't lithium grease added to the points where the springs are hung from, which hold the weight of the entire drum and its stabilising weights I mentioned. Which made the machines have a ticking noise after some time. Some customers in the beginning even got their shock absorbers replaced during the same service visit, just to be sure. During the COVID years some stuff went wrong, I guess. But nothing like the Samsung machines or LGs with a whole number of defects, often just outside of warranty, which made repair often not economically viable, unless one could do it themselves. Then again, with Miele or Bosch or Siemens or AEG you do pay extra, quite a bit, so it shouldn't happen. Which is why I am so surprised to hear about the bad service levels in the US. AEG is in German hands again, sadly an Electrolux Group company still but they at least offer a service: 219 euro's all-in-repair of their washing machines, no matter what. So if it's outside of warranty and your drum needs replacing, they send someone over, diagnoses the problem and fixes it, parts included, for 219. Which is not a lot of cash for 1000+ euro machine that has been working for 7 years and then needs a repair. If it's just a pump or motherboard or heating element it might be an even-steven price but if the motor fails (all German brands offer a 10 years no-bs warranty on that part I think, so then you won't have to pay anything anyway) or the drum breaks etc it really is a good deal taking into account its age. So yeah... should you ever have a problem with a Miele in the US, just make sure to add a CC to the German head office 😂😂😂 I think if that happens a couple of times the management will be kicked out. They shouldn't send out third party engineers unless they're fully certified and have access to all the same data as their own engineers have. For the price we have to pay to get a bit of quality these days, be it Miele or Tesla, certain things just should not be happening. Like... really really. Sorry for the rant 😂😂😂 Now it's working. It should last you 20 years. No joke. Maybe some small repairs like a broken pump or bearing or heating element, over time. IF that.

[@washerdream]

Does she takes hot water? Europe home machines doesn't.

[@mielewasher218]

With respect, but this is not the purpose of this channel. If you watch the video you'll see I'm not happy with Miele's products and even less with their costumer service. Thanks for stopping by.

[@shashank_mittal]

The machine takes both hot and cold water. Please check the installation manual page 82.

[@willy623]

You can use the Miele also with hot water. That’s no problem. Just look it up in the manual, it might be you have to change some of the settings.

[@goetzfrank4090]

This is a whole lot of talk with mostly stuff he doesn’t know the first thing of it. Ok, he has a machine that something went wrong and it took too long to fix it. Criticism taken. Here is my take: My family has bought Miele forever because they are simply the best. My Aunt’s set must be from sometime in the 70ties. At my Mum’s house from the 90s. You fill them and empty them that is all I know.

[@dekosobby]

I don't use gruise disgusting yajuj majuj western fasad invention water sewer seat on toilet 16 high. all connected fixture. all that clean water

[@wladeksmolilo]

Terrible machine. I have it more than attack people2 years and most of the time not working. Now TwinDos frozen.

[@notmethanks816]

I guess mis-pronouncing names makes you feel better? They are a german company so of course their name is pronounced properly in German. I am sure you would be file with people mis-pronouncing your name and making fun of it as well. If you want to make a video pointing out problems and then covering the experience, leave out the parts about bashing the companies name. It comes across as very childish. I do not work for Miele. We have owned Miele washers for decades. We own the WWH860 and have over 8000 hours on it. Dryer working fine as well. Service really comes down to WHO is doing the service. As you noted Miele's OWN techs do a great job. If a third party is doing the service, then you are at their mercy. Many have crap technicians. You will find this is true of almost ALL companies today. NO ONE cares once they have your money unless they are on the hook with a service contract.

[@willy623]

I agree completely, it’s just bashing an excellent brand, maybe out of misplaced superiority.

[@mielewasher218]

Nope, mispronouncing their name didn't make me feel better at all. Then again, I still don't give a shit being that they didn't give a shit about being respectful of me and providing good customer service in a timely fashion. So yeah! BTW fix your typos!

[@mielewasher218]

@@willy623 WTF does that mean? You miss the point completely! Did you see what happened? watch the videos? Plural! I'm not monetizing this! I'm doing you guys a favor if anything... Not telling you not to buy their crap, just be "aware". You're welcome "Willy"!

[@heliharris69]

I have a Miele washer dryer WTH/120/WPM twin Dos... purchased in 2016 for £1600. Less than a year after the 3yr warranty expired it cost me £400 for a replacement circuit board on the Twin Dos system.... 15mths after this it developed a leak in the part that holds the pull out draw for detergent and cost me another £364 to replace. These machines are absolute rubbish for the cost paid... They advertise the fact that there machines should last 20yrs without issue.... Utter bullshit... Never again will i purchase a Miele product.... You have been warned!