Model X issue with air suspension

[@NIAtoolkit]

I blame Justin Bieber

[@bjornnyland]

What do you mean?

[@olemartinka7654]

Bjørn Nyland 0:37

[@bjornnyland]

Never say never.

[@jackharrison6799]

Bjorn, you're terrible.

[@lordfiremann]

Justins fault hahaha

[@whuzzzup]

To be honest: From "superb service" I'd expect to uphold the law from their site in the first place.

[@bjornnyland]

It's superb that they provided a loaner and fixed it so fast.

[@uaesaqer]

Our service centre in Dubai is fast and gentle but not all parts are available.. You are lucky, but if it was someone who does not have KZbin channel, it could be different scenario!! Thank you for this video

[@bjornnyland]

Last time I wasn't that lucky. I had to wait two months for parts.

[@ScheeDa68]

Hi Björn, the legal "warranty" is called: "(defects) liability". We have something similar in Germany ("Gewährleistung"). Cheers, Daniel

[@DerKatzeSonne]

I think it is funny that the norwegian word for this sound similar to the pronunciation of the German word "Reklamation" which means something like "complaint" or "claim" ^^ (problem with "Gewährleistung" though is that it is covered by the seller, not the maker. However, that should normally the same for Teslas...?

[@ScheeDa68]

katze_sonne "Reklamieren" (claim the seller's legal defect liability) is what a customer has to do towards the seller. Warranty is a voluntarily offered service of the OEM (manufacturer) whilst liability is a legal obligation of the seller as the one having a contract with the buyer. So sellers normally either agree warranty extensions with the OEMs or have liability insurances to cover the risk of defect liability.

[@FFVoyager]

In the UK we have a similar law - the Consumer Rights Act.

[@Soordhin]

I believe in the EU countries it is a EU requirement to have at least 2 years of defects liability by law. In Norway (as a non-EU country) it might be part of the stuff they have to implement based on single market regulations. But if Bjorn is right and it goes to five years it is considerably better than the EU minimum.

[@fersunk]

katze_sonne funny enough, "Reklamation" reminds me a lot about "Reclamación" un Spanish, and actually means the same (claim)

[@gregandkaruna6674]

We have a similar law here in New Zealand, it's called Consumer guarantee act, we have had it for many years now, and still many retailers try to get around the law even trying to sell mostly unnecessary extended warranties, occasionally the companies get fined.

[@gregandkaruna6674]

Kunchography Yeah but you copied us lol, just hope we do not copy your Amazon tax :-(

[@diegoweb900]

Here in Brazil we have a Consumer Protection Code (CDC - Código de Defesa do Consumidor) which applies 2 direct things: For durable objects which should last for long time, we (consumers) have the right of AT LEAST 90 days of warranty, no matter what. For the rest, we have AT LEAST 30 days of warranty. And one good thing that we have which is pretty cool: For objects bought without buying directly from a physical store (like Internet, Telemarketing Phone...) we have 7 days to return, "no question asked". But if you go directly to a physical store and buy directly from there, you can't return it (actually you can if the store allows you to do it, but they do not have to give you the money back, they usually give you a credit so you can expend the money there). So at least for small objects it works pretty well (like smartphones, home electronics...). But for cars for example, only the factory warranty is considered =/.

[@gregandkaruna6674]

Kunchography What! I hate you guys our limit was around NZ$400 before being charged GST and security import duties. Oh but ours is still in place, so that's a bonus for us :-) However I would be happy to pay the 15% as its still a lot cheaper for most things and far more selection that's what's available here.

[@ActualJiho]

yay kiwi bro🇳🇿

[@hartfischer5509]

Wow, free loaner, prioritizing ahead of queue, and goodwill based upgraded rear camera while out of warranty beyond 100,000 miles. That is unbelievably fantastic service. I just passed 50,000 miles and 4 years, and I don t expect any more warranty from Cadillac as they have dutifully fulfilled everything they were required to, and more. Great service from Tesla.

[@wahidraziullah7355]

I have had the same problem man, with my Tesla M X...two times! Thanks for sharing this!

[@Fchavez0123]

Same here about to head to Tesla for the 3rd time with suspension issues

[@AntonioMartinez-bb9cw]

Hey, Bjorn, I​ am a fan of you and Tesla and I swear I think Tesla break a lot. My car is a Mercedes Ml270 which has 16 years and it has given only one transmission problem and an injector problem which add up a total price of 2000euros approx. I have also a 6-year-old Toyota Prius plug-in​ which too had only one problem with the charger.

[@member8900]

Same here. I really like the idea of electric cars and also i'm really enjoying Björns video but because of his videos i decided to not buy a tesla in the near future. Its incredible how often he had to go to the service center.

[@wg4476]

based on the benefits of having smart air suspension and the cost to repair, I am so glad I have selected the smart air suspension. Absolutely love my Tesla. Every time I get into my fully loaded Tesla after leaving from any other car, even a non fully loaded Tesla, I feel so much gratitude inside me.

[@sjokomelk]

I have had air suspension problems for almost 2 months now. Tesla still haven't even looked at the logs from the car, and I have an appointment in August...

[@bjornnyland]

Was your issue as critical as this one?

[@sjokomelk]

Car slowly sags, but keeps rising back up again after a couple of days.

[@bjornnyland]

That's good at least.

[@clipse85]

Over 300 euro for a camera module that doesn't cost over 25 (I'm using smartphone cameras as a reference, which this one should actually be even cheaper than those...). At least label it as labour, it would be more believeable... Not trying to bash Tesla. All car (and not only car) manufacturers do that kind of shit and think customers are too ignorant to know how much a small camera costs... Anyway, glad to see you got your issue fixed so quick! Keep up the good work!

[@rkan2]

Yeah, you can probably put at least 4x on the cost because of design for automotive use and manufactured at least partly in the US.. Then import it to Norway too. Definitely some markup on 350¤ though

[@clipse85]

@Remco Stoutjesdijk, OK I didn't think of that, but still, you saw what happened to his previous "certified for automotive use" backup camera...

[@Noi5ee]

So they fixed the camera without asking you first and then expected you to pay for it? That is pretty crappy.

[@bjornnyland]

5000 NOK is not much money at all. If it was over 10k NOK, maybe.

[@WreckedRectum]

Bjørn Nyland Performing work/service that you have not requested and charging you for it is crappy. I’d be quite upset. Why not just call you up first and just ask, “hey, we can fix your camera while we’re at it. It will be 5k, though”.

[@thev90]

I agree, I recently had my polo in for EU (periodic vehicle control). They replaced one of the windshield wipers.They never mentioned it in the preliminary as an issue, but fixed it anyway during the repairs, and charged me almost double the cost of a new one at a gas station. A**holes.

[@SisuLife]

25% tax????!!!! Man, I will never complain about my 8% again.

[@TheSweMusicMan]

Welcome to Scandinavia ! 😉 🇸🇪 🇳🇴 🇩🇰

[@leesweet9]

Came here to say the same. WTF! Lol. -Lee

[@rkan2]

@TheSweMusicMan or Fennoscandinavia.... 24% in FI

[@davisdesigns1153]

15% in south africa

[@SisuLife]

asiankid902 Washington State.

[@JoseVargas-dx7wz]

Awesome that you got some quick response on tesla center, but I feel that it is because you are so famous in the community that they will give you extra care every time. I would like to see what happens when Pavel or Jorgen go to the service center with an issue. Do you know if they have had this kind of treatment with their issues? You talked a little bit about that on the muckbang with Jorgen and he said that he felt that they were really quick, but a video about it would be awesome!.

[@bjornnyland]

I don't think so. Last time my car was at the service center for two months.

[@coast2coast00]

I think that because it was a safety issue and it seems it's a cheap, easy to change part that they had in stock, there was no problem with fixing it fast. Probably them easily giving in to his demand to fix it for free could have been because they knew who he was though.

[@bjornnyland]

It's funny that in the previous video where I showed that my car was in the service center for two months waiting for parts, some people were complaining at I shouldn't have to wait too long since I give Tesla a lot of free PR. And in this case where the issue was resolved quickly because they just happened to have the parts ready some people claim I was getting special treatment :P

[@Markle2k]

That would be really bad news for Tesla if that was to happen. People would complain to Bjorn and he would publicise his preferred treatment.

[@bigadventure3797]

The screen looks super good in the video. I can't imagine how good it looks in person.

[@Jer_Schmidt]

Man I feel your pain having to drive a fossil car. It's shockingly hard to tolerate their shortcomings! Good thing Tesla acted fast to fix your car.

[@DigitalYojimbo]

All air suspensions will have problems

[@stupossibleify]

We have a similar law in the UK, but very few people know about it. A given part should work for a reasonable period. So, even if you have a typical one year warranty for a freezer, it would not reasonably be expected to fail at, for example, the third year. Great law, rarely used.

[@paulurie7589]

Shieeeet

[@Margol60]

Bjørn is a kind of guy that listens to Gay Pop Australia when he isn't vlogging.

[@bjornnyland]

It's great: onlineradiobox.com/au/oxlive/?cs=au.oxlive

[@kelvynbettridge]

This article and the many replies simply highlights how important it is to understand consumer law that already exists in your own countries. Yes it varies from place to place, so all the more important that you understand your rights that others have already fought to get you.

[@MrSkeedle]

this is like richrebuilds problem with that car he was looking at for $19000. air suspension leak. Just new seals probably fixed it. I think you just gotta realise how good tesla are, but people gotta remember to hassle a bit if tesla are being a little lazy sometimes haha

[@Reason077]

Nice haircut Bjørn! Looking sharp.

[@extracoolboy]

To be honest, they probably know you are well known youtuber now, so that's why they did it for free. It's promo for them.

[@arne1958]

While I have to wait until July (since April) to get "A/C and Battery Cooling" fixed on my 1 year / 20k km Model X at the same Service Center. I know it's not Bjørn's fault, but I can't help it making me annoyed.

[@solo-ju1bl]

They really need some good PR, so :S

[@dariankoltzer3646]

What did they do the air suspension ? I have the same problem, it even causes that the tires in the back are complete gone !! And I’m hearing that I have to change the air suspension completely!!

[@Fchavez0123]

The replaced a bunch of parts in my car & i just got the notice again. Terrible, I called them and they told me the parts they replaced have a 1 year warranty it’s been a month since my repair same issue. I’d like to know what was your resolution?

[@dmitchellhomes]

Wow, broke down again? Man, that car has been really troublesome. I sure hope my I-Pace turns out to be more reliable.

[@bjornnyland]

Jaguars were not known for being reliable.

[@fredrikpaulsen4462]

Bjørn Nyland I think most of Jaguars issues has been with the engines

[@dmitchellhomes]

True enough... but most of Jaguars problems are before the Tata buyout and substantial investment. Also cars designed and assembled by Magna tend to be pretty good. If my I-Pace leaves me on the side of the road 3 times in a year like your car did, it will be quickly looking for a new owner. I have no patience for that.

[@zaphod2]

Bjørn Nyland unlike other Jaguars the i-Pace is built by Magna Steyr in Austria which is known to produce highest quality stuff.

[@Markle2k]

Good luck with that. My Mom was like a boat owner when she had her Vanden Plas. "The two best days of boat ownership are the day you buy it and the day you sell it." The keys were a constant issue and the headliner fabric in the passenger-side rear just decided to detach itself. Shades of the "Prince of Darkness" also showed up from time to time.

[@RossYoungblood]

I know, ,I used to have an XC60 before I purchased my "X". It's probably one of the best fossils out there.

[@GSino]

Nice Law, Nice camera, good that you told them!

[@volvocars5189]

Great that everything worked out! Btw the "old" D4 AWD drivetrain is rubbish in comparison to the VEA engines.

[@yandan8]

Don't they give you a not-to-exceed quote before they do the work? That's what other dealers do. No surprises.

[@bjornnyland]

The cost wasn't too high. For more expensive costs, they will ask first.

[@dariankoltzer3646]

Did had to change both air suspension?

[@jpntexas5192]

A mystery livestream guest, cool. Look forward to Saturday...

[@CorentinHarbelot]

I know this so well... Mercedes airmatic memories...

[@d7mysterio7]

Great video about the air suspension and warranty info. I wanted to ask you a question about air suspension. Do you think that on the performance model of the Model X or Model S, because of the power output will affect the air suspension? Do you also think that the tire size influence not just ride quality, but how the air suspension work? Just curious.

[@DungeonsHeroes]

aint the camera is being used on auto pilot? or am i wrong?

[@anthonysanchez5932]

Did the replacement suspension parts stop the leak? My Model S started doing this about 2 months ago, the service center in my area couldn't figure out the issue. It does this air pressure release about every 4-5 minutes now parked or driving. It's frustrating..

[@bjornnyland]

+Anthony Sanchez yes

[@cafe88racer53]

Too much gay pop made the camera fail lol

[@LukeMettamGaming]

2 year old car that’s done ~150,000km My car is 13 years old and has only done ~145,000 km

[@TheSolheim]

How is the gay pop :P 10:20

[@bjornnyland]

It's great! You should try it too.

[@kelvynbettridge]

Hmmm it should be reasonable to assume Norwegian Tesla employees are familiar with Norway’s consumer law in regard to these matters. So what we have here is an attempt to unfairly charge loyal customers. They are are walking on dangerous ground jeopardising their Brand.

[@andrewyork8208]

Yes I agree - and more silly of them to choose someone with 87,000 followers.

I told Kia Sweden that "Konsumentverket" here thinks service under warranty needs free loaners. Kia just laughed in my face. They gave exactly 0 fucks.

[@Markle2k]

In the US I would only expect the management level employees to be familiar with such things. The ordinary employees would be instructed to look out for major liability issues like a sagging suspension, however.

[@kasmopaya2676]

In Teslas defense, if it were for instance a BMW or Mercedes EV and the cars went through offroading and tug of wars with online proof, those cars would never ever see warranty again. I am amazed that the battery, maybe drivetrain and the camera are still under warranty. Is it the Tesla Bjørn factor? Maybe. But still. Ask BMW how long they give warranty.

[@rkan2]

@Kasmo paya: yeah, couldn't agree more. I'd still expect that some other companies (especially building cars for offroading) still wouldn't void warranty from the offroading that Bjorn took..

[@MatthewSerta1]

What happened with them trying to charge you for front drive unit?

[@bjornnyland]

+SonOfMarvin Don't know yet.

[@datacare8427]

I recently downloaded the cheetah launch version for my Tesla Model S. When trying to put suspension back to normal I get the error message air suspension adjustment unavailable. Anyone know how to remedy this without getting service?

[@dae3xt]

how much would the air suspension would have cost if you had to pay for it?

[@bjornnyland]

+dae3xt Watch the video.

[@Klauks]

What was the result of the previous huge bill that you had? Also any news on the new seat?

[@bjornnyland]

no news yet

[@Jose-js7ke]

I love that Volvo I also like Tesla though

[@aivus92]

What about your previous issue story with offroading?

[@toostrong2209]

thanks for sharing!

[@christianholland2373]

Nice service by Tesla :)

[@draiverx]

Great story. You were lucky since they had those parts (suspension parts and camera). And even more great when the bill was a grand total of 0.0 Euro. But that move with goodwill was kinda bullshit. As a romanian guy who doesn't have such laws here, but thanks to Bjorn I know that such things exists, I can call bullshit on this. :D

[@bjornnyland]

+Attila K Why was it bullshit?

[@johnnysmile01]

Man that´s big ass resoluction camera over there wowww

[@c2h2c2h210]

air suspension is always an issue with tesla

[@sschaem]

I dont think its isolated to Tesla. I for one would not touch a range rover with air suspensions.

[@unforgiven665]

"Gay Pop" - Ah come on, Bjørn! Now, you're trolling us! 🤣

[@leozii1754]

In Canada they charge me 1200 dollar plus at least 5 hour labor that's more then 2500 CAD for a lence probably only worth 10 bucks

[@user-nx7hf8tw9h]

e-le-k-a-ma-shoooon warranty sounds awesome

[@darkbyte2005]

It's just like most main dealers, rip off the car drivers

[@DerKatzeSonne]

3 months for an appointment? Wow man, they got to increase their capacities fast, especially thinking of the Model 3. But -about 250€- 30€ for fixing the air suspension? Well that seems -quite ok- quite cheap (I'm quite sceptical about air suspension in general... have you ever looked at the electronic connectors? They are freaking fragile and exposed to the outside... ok, only seen them on Mercedes yet, but I guess that Tesla will use similar parts here). To be honest, I'm not very surprised to hear that your air suspension failed somehow. (the thing about the back camera: sure that should not be billed without telling you first about the repair cost and also it's no wearing part, so no reason why it should be excluded from warranty / "Gewährleistung" / whatever it's called in Norway)

[@bjornnyland]

No, the fix for air suspension was 290 NOK/€30 only. I mentioned two burgers. Did you skip through that part?

[@DerKatzeSonne]

Oh shieeet ;) actually I watched the whole video, I can even remember the part where you compared it to 2 burgers (I thought you where being ironic and making fun of stuff being very expensive in Norway...). I have no idea where the 250€ came from which I understood (to my defense: English isn't my mother tongue either :/ ). Must have misunderstood something, watched that specific part of the video over and over again, cannot figure out, how I failed to understand the number correctly. 30€ sounds crazyly cheap to fix a broken air suspension, that must have been something really easy to fix. (I've been once working at Mercedes as a student's holiday job and seriously, I didn't trust these air suspension connectors at all; if one in your (whoever is reading this) Mercedes fails, it's probably my fault ;) or the fault of these connectors being too fragile... they sometimes even broke plugging them in the first time -.-) EDIT: fixed my first comment

[@DerKatzeSonne]

Well, to be honest: Air is SO much better than coil. Had this on my bicycle. Seriously. Still. There is a reason, why people love air suspensions... ;)

[@tobimai4843]

How much did the loaner cost? Or was it free?

[@bjornnyland]

Free. Tesla service at its best!

[@TeslaRoger]

I wonder how much of that was due to you being a well known Tesla youtuber.

[@bjornnyland]

Probably irrelevant. Remember my car was at the service center for two months?

[@TeslaRoger]

Maybe the person who took two months didn't realize it was you and this one did. Either way good on them for making it right in the end.

[@apache1234657]

25% tax wow how do you survive

Don't forget to subscribe to Björn's livestream channel so you don't miss the livestream this weekend: kzbin.info

[@hectorandem2944]

Couldn't work out if you were reacting to the song or the suspension. _Sheeeeet_

[@bobbob123ful]

Always listening to JB hahaha

[@hh83917]

Um... in this case, like Elon said, I can see Tesla turning a profit at the end of the year too by the way they are sending bills to current customers... :P

[@uaesaqer]

I wish tesla could promote their upgrade list..

[@silverbolbo]

Wow 155K in less than 2 years that's more than a lorry ...

[@kaibintech]

Nice!

[@RealElonMusk-x1j]

Glad that it should only be around 200 to replace for the air suspension issue

[@Fchavez0123]

Not mine ! I spent thousands

[@Chrisb8s]

So far I have found tesla service to be much better than any other car company.

[@penvon]

Chris Bates ???...Buddy all companies put on this show when they’re new to the public & intend on staying for the long run,this is nothing new.

[@QianQiaoTheOneAndOnly]

When you show the new camera, my attention was inevitably drawn to the Gay Pop radio station

[@markjennings2315]

Gay pop Australia LOL!! As for the reverse camera either the original s were all set up poorly (focus) or the new is just a much higher res sensor.

[@bullgatesSR]

Optimus Prime was saying "shiiiitttt". Never made it to the T.

[@JarandDev]

Your cousin is joining you on the Trondheim trip?

[@bjornnyland]

nope

[@vidpetelin3747]

So I guess Tesla is still a work in progress?

[@bjornnyland]

No, why?

[@vidpetelin3747]

Because you seem to have it in the shop a lot for a two year old car. I guess what I meant to say is reliability comes with experience.

[@bjornnyland]

Keep in mind that I drive the car 5-10 times more than most Tesla owners. 155k km in less than two years is a lot. You know that, right?

[@jacktao2535]

Yes, he also took it off-roading lol

[@kasmopaya2676]

And multiple times tug of war and to -36 degrees extreme testing. And Optimus has to pull trailer all the time, that is also not normal. So those 155.000km are more like 300.000km compared to a normal driver.

[@johanneskoedood2235]

can be also time limmeted reklamieren garanti 2 years is normal on peticular parts

[@bennyyeung2172]

Same issue as the Merc S class

[@ZeHoSmusician]

6:27 #LowRider, #Dawg! #ThugLife :'D (I know it defeats the purpose but I'd keep the car that way!

[@felixcretu4993]

9:38 ''Gay Pop'' Bjron, I bet wifey has many questions...

[@tylerhampton9621]

Bjorn why were you signing Justin beiber in the comments

[@AP1411]

In Germany: 24 Monate Gewährleistung mit Beweislastumkehr nach 6 Monaten

[@rositacosimohome8855]

I would not drive that thing out of warranty, even if the car itself were given out for free like in your case

[@theRealAV8r]

Progressive society where consumers have real, enforceable *rights* . As opposed to some places where de-regulation for the benefit of Oligarchs reigns supreme (for now anyway).

[@jonaslacour8867]

Hey Bjørn, the expanding of servicecentre is pending in the north. if you check the joblisting for norway in service, they are hiring, but not many have the required knowledge to fix a tesla! maybe they should accept education by watching rich rebuilds channel :-D

[@レム-b7l5x]

#stancenation

[@nemanjareljic]

Comparing Telsa vs BMW (witch you drive before Model S) hoe they compare in faults in reclamation? Reason is obvious. Tesla is expensive car and number of fault is maybe to much. And what will happen to the second hand ownership of Tesla?

[@bjornnyland]

+Nemanja Reljic BMW also had many faults and they were expensive to repair. Windscreen with head up display cost 16k NOK. Bumper was 12k NOK.

[@Zimiorg]

Gay Pop Australia

[@bjornnyland]

The best channel out there! You should check it out.

[@Zimiorg]

It's running for 20 minutes now :P :D

[@sajeevravi5950]

Boom

[@tylerhampton9621]

Justin beiber (a singer) broke the car

[@lordfiremann]

It's interesting what you tell your wife about the bill 🙄

[@bjornnyland]

What does my wife have to do with this?

[@lordfiremann]

Bjørn Nyland I meant that you went for a problem with the suspension, and you paid a completely different price which is at times more expensive. Just a joke without any offense

[@095andrija]

Really? Das erste mall?

[@nemanjareljic]

You are just asking 4 it (Gay pop)! 😂

[@jussihin]

nytkö vasta

[@kimandreskaugerud7353]

Gay pop Australia... Er det noe du vil fortelle oss?

[@bjornnyland]

It's a great channel: onlineradiobox.com/au/oxlive/?cs=au.oxlive

[@jderksen4]

Great from Tesla

[@leesweet9]

Dolly? Lol

[@TO-xd1fb]

Bjorn i found a model s for sale with almost 430000 kilometers :) pls check it out

[@BURGER4Iife]

Shieeeet