My hisense refrigerator freezer is working but fridge not

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JustAnswer Customer from San Antonio, TX: Hi my hisense refrigerator freezer is working but fridge not cooling even i put on high cooling
Pearl Wilson: Assistant: Do you know the model of your Hisense fridge?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: Its hr6tff272s Its near 2 years old
Pearl Wilson: Assistant: How long has this been going on with your Hisense refrigerator?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: From last 2 weeks
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: No
James: Appliance Engineer: Hello and welcome to JustAnswer!
James: Appliance Engineer: This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today Sorry to hear your appliance is having issues, please stand by while I find the answer for you, this is not an immediate service however I will try and respond as soon as possible.
James: Appliance Engineer: Is there any sign of ice forming on the back or the circulation fan not running?
JustAnswer Customer from San Antonio, TX: No ice is not formed and fan is working
JustAnswer Customer from San Antonio, TX: But cooling is full but not cooling as freezer working fine
JustAnswer Customer from San Antonio, TX: Normally it freeze the milk if its on high cooling but now its not cooling
James: Appliance Engineer: With this type of fault it's likely the cause is due to cold air not circulating around the appliance, which would normally suggest frost has built up behind the rear interior wall so you can't see it.
James: Appliance Engineer: 75% of the time performing a defrost of the appliance over 6 hours will solve this issue and it will melt the frost behind the rear interior wall.
James: Appliance Engineer: Do come back to me if this doesn't clear the fault, or if the fault comes back, at which point we can look at other causes.
JustAnswer Customer from San Antonio, TX: Model is hisense HR6TFF272S
JustAnswer Customer from San Antonio, TX: How to defrost
James: Appliance Engineer: Switch the appliance off for 6 hours with the door open, then dry it thoroughly before switching back on.
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi

[@KedahPenang]

How to know circulation fan is working. Why fridge is not cooling and also so quiet. Not sure if it was quiet before this...

[@rebeccablair9626]

My hisense fridge is crap. I'll try this & see if it'll work.

[@RockyRxx]

Did it work for you?

[@1913NeNo]

Hey did it work

[@rebeccablair9626]

I ended up calling a repair man out since it was still under warranty. Somehow, the button in the back that regulates the temperature was set all the way down! He turned it up & it's fine now 🤷‍♀️ Sorry I took so long to reply, didn't see your comment until now! I hope you figured out your fridge problem as well!