My Ingenium Engine Experience... Deb's £30,000 Jaguar Disaster Story

[@karlj1717]

That woman is awesome I hope she gets what she’s owed, keep fighting the good fight. ❤

[@GeoffBuysCars]

Isn’t Deb fun?! You shoulda heard the 45 minute chat we had once the cameras stopped, she’s awake and a good ‘un

[@DebraLeighfield]

Thank you!

[@PaulRendell-u1b]

Debra, Mazda make a nice red car 😊

[@CarsofGlasgow]

she is, I feel sorry for her. Hoping she buys a toyota or lexus next and enjoys the 10 year warranty

[@MegaReddevil71]

If u have a car on finance u can reject it as not being fit for purpose

[@ianchalklen1047]

I think 2yrs/20,000 miles between oil changes on a diesel is madness. JLR strikes again with outstanding engineering and customer service.

[@cp4512]

The Ingenium engine never managed 20,000 miles between oil changes. Oil dilution so bad the service indicator comes on 5000-7000 miles. I did an oil change at home to save money and there was over 9 litres of oil that came out!!!

[@beetleything1864]

Absolutely crazy. Minimum 8-10k miles or 1 year minimum

[@AidanMyne]

​@@beetleything1864 And people thought I was mad having my car oil and filter changed every 6.5K miles.

[@morgansteele3158]

Every 6000 and I use 5w 40 against jlrs advice just in case I get overfueling plus in Australia and south Africa that's the oil they still recommend

[@koolerking440]

Agree. 2yr/20,000 on a poorly designed and well known faulty engine. I wonder how long the engine would run if it had 8,000 mile oil changes?! But then that's ridiculous as some people would be doing oil changes every 5-6 months.

[@DaleSteel]

RE: WRONG TURBO DIAGNOSIS. Geoff. The reason the turbos get identified as failing is because they are very oily engines. If you remove the air intake pipe (feed into turbo) on any 2.0d you'll see oil everywhere and it would lead a tech to blame the turbo - ive done it myself. HOWEVER on almost every occasion the turbo is not to blame. The engines are just very oily. The main issue is the DPF and blow by leaks. Basically exhaust gas gets into the engine and mixes with the oil. This can dilute the oil but the main issue is that it turns the oil into sludge. Hard silicone type pieces form in the oil. Once this happens it's just a matter of time until it blocks the oil veins and the bottom end seizes and locks the big end. THE GOOD PART... usually when this happens the engine can be fixed. Infact you can now buy rebuild kits for £1600. This includes new oil pump chain, cranks, pistons etc... The only problem is it WILL happen again UNLESS you change your oil every 8000 miles or so. As I mentioned we have a XE in now with this exact problem. I'm going to upload some videos to show people the problems.

[@rosen9425]

So in summary it's an OEM fault stemming from an inherent bad design. Recall! chuck the engine in the bin, it's absolute shit

[@AquaMarine1000]

6,000 mls oil change intervals are too long. Engines are expensive, change oil every 3,000 mls, oil is cheap.

[@AquaMarine1000]

​@rosen9425 The JLR service intervals are designed incorrectly for reasonable engine life. The same goes with all new car service schedules. Changing engine oil every 3,000 miles will counter the mandated environmental protection systems that damage lubrication systems with long service intervals. Long service intervals have come about to reduce waste oil and nothing to do will engine engineering. It's there in black and white if one does some research. Cheers

[@charlestoast4051]

@@AquaMarine1000 I think you mean save, rather than waste oil - longer intervals = less oil, unless of course the engine starts burning it.

[@DaleSteel]

@@AquaMarine1000 yes they have 'reasons' for long interval but unfortunately it's a very poorly designed engine that can't cope.

[@andrewnevermind4902]

2 year and 20k intervals is mental.

[@Plumbing-and-gas]

My 30 year old Sprinter van with 1.4 million miles hasn't had an oil change, let alone service in 5 years, starts every time, never lets me down. It does loose a lot of oil from leaks though, maybe that's the secret of longevity. No smoke, oil is clean as new, but a trail all down the street... It probably annoys the Neighbors but a litre of oil every 500 miles is cheaper than fixing all the seals.

[@CarsofGlasgow]

it is!

[@Plumbing-and-gas]

Also.... I keep getting flyers stuck under its wipers from those car buying companies... " Do you want to sell your van?" Its battered and hammered all over, with rusty bits and paint put on with a brush.... Its got moss growing on it.... None of my smart looking cars have ever had one of these notices put on them.

[@bwoo6223]

WHY?

[@SoulTouchMusic93]

@@Plumbing-and-gas tell me about it. for my old honda, may it rust in peace, it used to be £180 for a service and £140 for an engine.

[@user-xu5vl5th9n]

Reliability is another casualty of Net Zero.

[@elliotoliver8679]

Net Zero coz they dont go

[@cesilpreston]

Yes thats true. Pushing very hard targets to reach for emissions, has made modern diesels less reliable.

[@theoutsider6191]

Yeah, from what i have read on the topic BMW deisel and petrol engines are now way less reliable than they were due to all the targets for emissions. Many starter motor failures because of the bullshit start stop tech causing them to burn out way before their time.

[@waikanaebeach]

Nothing to do with net zero C02. this is about poor design to implement pollution control.

[@bobbyrayofthefamilysmith24]

The people pushing this adgenda aren't concerned for two reasons 1. They're billionaires who can afford cars that only last 10k miles because they buy a new one every year anyway. 2. The more expensive and unreliable cars become the less people can afford to own them = less drivers = less freedom of movement. It's all deliberate

[@JB-np4lp]

Used to work for JLR. Please never buy one of the products. They are built to fail.

[@geoffaries]

That applies to virtually all cars😮 not just JLR😢

[@andrewsproson1410]

Deb is a Goddess.I hope Jaguar Melksham do the honourable thing, they are my local dealer.

[@lewis72]

I also used to work for JLR... on this actual engine. I can guarantee that it wasn't designed to fail at all. There has been a big screw up somewhere along the way. I don't know where though.

[@NaturallyAspirated250]

I did not acquire JLR products since 2000, then and now the money pit scenario was everywhere, if people continue to engage with the brand, let them, Darwin and all.

[@SaltimusMaximus]

a colleague at work who knows I am practical with cars asked me about one of these, she wanted to buy one, I said stay well away and sent her the Facebook Group to read through, thankfully one person has been saved

[@rwkh10]

I've been in the motor trade 40 years as a mechanic. I've always told my customers to change oil and filter every 6000 miles. Never had a fault due to bad engine oil.

[@BobCarolgees-p8f]

I do my caddy pd engine every 8000. Runs lovely

[@Bd-ox4mi]

But the car makers tell you 20.000 miles

[@gregculverwell]

I have never paid attention to service indicators. I just Change the oil @ 6000 or sooner if I've been doing a lot of short trips. Driven multiple cars up to 350k miles and sold /traded them while the were still running well. Those service indicators are programmed to minimise cost on service plans.

[@cp4512]

The Ingenium engines only make it to about 6000 miles as the oil dilution makes the service indicator come on then. There’s a couple litres of diesel sloshing around in your oil by then!

[@zzhughesd]

That’s spot on. Garages. Repair garages. Mechanics. Change oil their own car every 6k. Just dropping oil change filter. Done. I’d not be surprised where bored at 4000 miles they’d just do it. Why not. They do. Cars love more services than less. And 6k sounds great.

[@matthewgodwin3050]

One of the nicest cars I've ever driven was a 1989 Jaguar XJ-6. It had the 2.9 litre XK Straight Six engine, and stick-shift transmission. It was very high miles, but 100% reliable because it was well engineered, well put together, and had been very well maintained. That car was on the road for 30 years before the grim reaper came calling. Why can't Jaguar make stuff like that any more? They've gone from making some of the world's greatest cars, to producing absolute rubbish.

[@paulie-Gualtieri.]

The 2.9 was an AJ6 engine.

[@matthewgodwin3050]

@@paulie-Gualtieri. You're right. Oops. I think it was still based on the XK block though, but probably heavily re-worked.

[@paulie-Gualtieri.]

@@matthewgodwin3050 Half of the V12 too

[@sib923]

Beautiful cars inside and out! A reflection of the agenda and times now to flatten our resilience/conscience of what 'normal' motoring/Freedom is! All planned and downfall is imminent unfortunately.

[@basilwatson1]

I can answer that, the profit on cars isnt that great. I know that Honda just break even on their smaller cars So the move is to save money while meeting the regulations ... can bus , plastic engine parts This is a good example , remember the ford pinto ..easier to pay the fines than fix the problem

[@TimmmmmyD]

They extend the oil servicing to make them apear cheap to companies. Ignore the service intervals and do it alot earlier than they state. On any car brand

[@philipbellew9645]

Its also part of their environmental approach to getting a good 'green' rating for the vehicle when it is launched

[@tims9434]

Anyone who knew anyone who worked for Jaguar Land Rover knows to avoid the brand. MG is Chinese by the way, even worse!

[@Beauloqs]

......my 2004 Lexus GX470 has just rolled over 410,000 with only service items

[@Dalbayob69]

Few seized callipers and regular oil changes and they go forever.🤣 I had 2004 IS300 and still regret selling it but needed something bigger as family was growing.

[@DebraLeighfield]

Wow - now that’s how it should be!

[@Plumbing-and-gas]

Toyota (lexus) were fantastic around those years. The D4D up to 2014 could easily do 600k with feck all maintenance, abuse it, never service it, no problems at all. . . Obviously you disable the egr the first time it causes a problem, after that nothing. .... Nothing at all, that motor will keep running fine with 10 years or 200k miles between changes. The 2014 to 2019 ones did have a problem though, just one of those things... Know the vehicle you want to buy.

[@CarsofGlasgow]

I was going to say, if someone is after reliability surely they will go for a Toyota or Lexus.

[@andrewnevermind4902]

A proper car.

[@paulie-Gualtieri.]

JLR is selling "Lifestyle" products to non car people, and JLR knows this.

[@gothicpagan.666]

JLR are selling junk to imbeciles. Virtually no one needs a 4x4. When the terrain gets that bad, get out and walk or take the tractor

[@rosen9425]

Let the excessively paid footballers drive the crapmobiles. They can buy ten of them at once anyway

[@robertjohnston3658]

Excellent summary about their products. In my opinion they make “lifestyle image products for people that want form over function” Don’t believe in the BS about long oil change intervals and leaving oil in any engine for 2 years is just stupid- halve the interval and only use premium oils.

[@elliotoliver8679]

@@rosen9425they get free ones

[@eyesodd]

I mean I'm going to sound like that person, but did she not say she bought it because she liked the colour, that's no reason to buy a car!

[@smug1uk]

A common cause of turbo failure is revving the engine as soon as it is started, this spins the turbo up before the oil has reached the bearings, and not allowing the engine to idle for a few seconds before switching the engine off, this cuts off the oil supply from the turbo while it is still spinning fast. Always let the engine idle for a few seconds after starting and before switching the engine off.

[@soulcrew1000]

do you remember "turbo timers"?

[@fredEVOIX]

@@soulcrew1000 had one but driving 300+hp turbo cars for the last 21 years all I do is not go full throttle when engine is cold wait 10min of driving and at the end wait 15s if I drove "spiritedly" before parking if I drove slowly I just shut the engine off immediately never had a turbo problem even when my evo ran 32psi@8026rpm

[@DaleSteel]

Dude your missing the point. The turbos are not failing. They are blaming the turbo but its not. The turbos fail because of lack of oil because oil veins get blocked. Exhaust gasses get into the oil and creates a thick sludge. That causes all the failures

[@plllot9713]

99.9% of drivers don't give a damn and the turbos work for ages just fine. engines ARE designed to get in, start and go. then you stop, turn it off and get out. as long as you don't rev the sh*t out of it when it's cold there will be no harm. as long as you haven't been racing the car on a track, or just have stopped after doing 100 miles on a motorway at 100 mph you can just switch it off and get out without any waiting for it to cool down because there's nothing to cool down really. and the 'turbo timers' - yeah, another useless gimmick to make some money just like your magic oil additives or chip - resistors increasing the power and lowering consumption ;)

[@williamegler8771]

Turbos have been water-cooled for many years and there's no need to idle the engine for the turbo to cool down after it's been driven because a temperature-controlled pump will keep coolant circulating until the temperature drops to an acceptable level.

[@disband_thebbc5933]

It's amazing that there are 74 year old jaguar's and land rovers still on the road but the current model's struggle to get 18 months of trouble free motoring before major components need pulling out and rebuilding.

[@BionicRusty]

The fact that the engine has an oil/diesel dilution ratio specification(ie maximum dilution) should be enough to tell you all that you need to know.

[@Sophie333C]

Most people don’t understand forget about the manufactures service schedule, any engine with a turbo the oil and oil filter should be changed every 5000 miles, ask turbo manufacturers!

[@simonmillard8337]

Nailed it. 👍

[@BlueSpruce2]

3k to 5k max between oil and filter changes. 5k is too long if you are doing lots of short trips.

[@whichwasher2007]

​@@BlueSpruce210k miles if it spends all day idling on the motorway at 1500rpm. 3k if driven exclusively in the city. 6k miles if mix of both.

[@mikehunt8968]

I've always done oil changes at 5K on every car I've ever owned, since 1979, 2 of which have done 200K... it's a nice easy mileage to remember for oil changes...😉

[@bastogne315]

Nah thats just stupod

[@zoidberg444]

Just a warning to anyone on here who is still a n00b. Ignore the manufacturer service intervals. There was an EU directive ordering manufacturers to reduce oil usage so they created fictional service intervals to meet it. In no world should an emissions diesel go 20,000 miles between oil changes. 10,000 max. Your fuel filter on a diesel is probably every 2 years along with your air filter and cabin filter if you want to penny pinch but the oil and filter must be changed. The "sealed transmissions" that they are selling you. Also BS. For example if you have a BMW with a 7 or 8 speed automatic. BMW tells you the fluid never needs changing ever. Then it will blow up after about 100,000 miles. BMW blamed ZF who made it but ZF say you must change the fluid and you can buy the service kit for it from them directly. My mate has a Renault van which they say has an 18,000 mile oil change interval. I do it for him every 8000 on average. These companies are lying to you. The extended service intervals probably contribute to the early failure rates of these engines. One thing I have observed about several of these ingenium engines is significant oil dilution with diesel fuel. It probably doesn't help - especially given how poor the quality of our diesel fuel is in England.

[@colinblythe3710]

Ironically the push to save oil must be so they can use it in the Windmills - They need the oil changed in the gearbox every 3 MONTHS and it takes 800 litres !! They dont tell you that when they say they are "GREEN" the just stop oil -mob obviously dont know that FACT NO OIL = NO WINDMILL = NO ELECTRIC

[@bigbelly5098]

What would you suggest the service interval would be for BMW ZF 8 speed transmission? 100,00k?

[@nigel.w]

@@bigbelly5098 IMO, max every 80k miles. Service every 60k miles if you really want to be safe. And no matter the mileage, service at least every 10 years, every 5 if you've towed or been on track. If you regularly track a car, I'd be servicing the transmission more regularly.

[@nigel.w]

IMO, engine oil change intervals should be 6k miles. Maximum of every two years even if done less than 6k miles. If it's a performance car, I'd do an annual oil change, even if I'd done less than 6k miles. And for those who track or tow, every 3k miles. Personally, if I do a track day, I do an oil change before and after.

[@zoidberg444]

@@nigel.w I ran a Toyota with a 1KR-FE engine on 10,000 mile oil intervals. It had bad oil burning and after 237K and 17 years the head gasket failed. When I stripped the engine down while it had carbon for oil control rings and worn bores the top end and bottom end were totally immaculate and the inside of the engine wasn't to bad either. The replacement engine in the car is lower mileage and doesn't burn much oil so I've been running 5000 to 7500 intervals to see if it controls the oil burning better and prevents the rings carboning up.

[@mikenicholson769]

Had 2 Peugeot 406 2.0 HDI saloons and the same model estates, and I now drive a 2006 Pug 207 1.6 HDI which Ive had for 3 years. Never needed to put oil, or even water, in it so far. Drove over 50k in one of the 406 estates and that was the same. 700 miles on a tank, 550 on the current car. The HDI engines are legendary. Many people have asked me if Id buy an EV. I give the same answer when Im asked if Ive been vaxxed...No. Never had a sniff of covid either. Like the Pug, I just plod on relentlessly.

[@DuncanMcOkiner]

Also, a major contributing factor I believe is, low tension piston rings. Which nearly all engines after 2012/13 are fitted with, in order to meet euro 6. Genius. Please Geoff can you do a video of this debacle.

[@dan1231123]

Back when I worked in recovery, there was 5 recovery trucks queuing at the dealership waiting to unload. At Land Rover

[@johnlesoudeur3653]

Is that the 7 seater Land Rover Recovery model.

[@BionicRusty]

I feel her pain. I was a three year old XF owner (2.7 diesel engine). My dream car. In under three years, it had over £10k’s worth of catalogued repairs and then, I kid you not, a few weeks out of the warranty, and as I was looking to get out of it, the engine died. Full Jaguar Service. An AA inspection diagnosed a DPF fault causing diesel to bleed into the engine oil. A JLR mechanic verbally agreed (I couldn’t get it in writing). Jaguar wanted in excess of £12k to fix it so I decided to scrap it. A 6 year old Jaguar sold for scrap. Never, Ever Again. 👎

[@sheilamorrison1954]

That 2.7 was junk. The 3.0 is better but still cranks snapping if oil changes are long.

[@BionicRusty]

@@sheilamorrison1954 It absolutely was. I didn’t know that about the 3.0L. I completely separated myself from all things JLR. I’d owned various models for a couple of decades and put up with the issues but the XF was the last, very bitter pill to swallow.

[@PillSharks]

My turbos just failed on my Land Rover. Well, the seals have gone so I’m getting some blue smoke… I’m absolutely gutted as the vehicle is only 34 years old with 310,000 miles on it! Land Rover 200tdi defender back when land rover did things very different! JLR are finished.

[@davepfizer]

A good add on part for any ingenium powered car would be two tanks, a roof mounted 10 gallon new oil tank and a under slung oil drain tank and at a push of a button every 1000miles it will automatically swap that oil.

[@EastwoodLights]

I am NOT a plumber or a builder, however i am sure that Debera has a radiator that is well undersize for that room by the guidelines.

[@davidgavin7280]

The guidelines you imagine in your pin brain have no relevance to everyday usage - at the moment. Wind your neck in- it's none of your business. Next you'll be wondering about the quality of her toilet paper. Utter weirdo...

[@DebraLeighfield]

More than likely. We purchased the house from new 6 years ago. We arent plumber nor are we builders. However new homes are built just as bad as new cars 🤣

[@Pyramid333]

Great videos do more videos like this. Bring people on your channel with different experiences. Car selling should be a dedicated act, especially with strict rules forcing the dealers to sell fault and problem free cars or those with faults or issues to be sold as damaged or under different category

[@DaleSteel]

The sump plugs have a magnet. The metal shards are from the crank bearings. As mentioned the oil veins get blocked. The turbos failing is a CONSEQUENCE of the dpf and blow by getting into the oil, the turbo is NOT the reason for engine failure.

[@DebraLeighfield]

Thank you - I’ve got it in writing - it’s nothing to do with DPF 🤦‍♀️

[@DaleSteel]

@DebraLeighfield I wouldn't believe anything JLR say. I look at it like this. Under 40k miles turbos do not fail UNLESS they run short of oil.

[@willumwhitmore9419]

But the magnet won't highlight oil dilution. The service interval of 20k is really asking for trouble.

[@colliehouse3133]

@@DaleSteel- They can fail if the DPF gets blocked and exhaust back pressure forces exhaust gases into the turbo bearing CHRA assembly past the seals which quickly destroys the bearings in seconds.

[@DaleSteel]

@colliehouse3133 yes all related to DPF

[@Equiluxe1]

An oil company rep told me years ago that oil is cheaper than metal, meaning change the oil regularly in order to preserve the engines life. He reckoned that three to five thousand between oil change, trouble is if you want to keep the service book stamped it will cost upwards of £260 just to have the oil and filters changed. I think the trick is to change the oil yourself in between and then once a year get it done in a garage. If you have a turbo charged engine it is a must to leave the engine to idle for five minuets before moving off when cold and a minuet if hot and to idle the engine for five minuets or so before turning the engine off in order to cool the turbo down. You have to wonder if JLR are recruiting production staff and quality controllers from ex Lada factory workers.

[@terrymurphy562]

It is shameful how customers are being treated. I do an oil and filter change on my Evoque every 6 months because the oil dilution will wreck your engine if you dont.

[@Beauloqs]

Best of luck Deb, keep fighting.

[@iansinclair7581]

Chris and Rob from Salvage Rebuilds had very similar experience with a Range Rover. Worth watching their videos. Keep up the good work. I had a new Jaguar S type (petrol) where the onboard computer failed totally as I was driving on a country A road. The car was less than a year old. I had no control of the car, the power steering had gone off. Jaguar said they’d fixed it. A month later I was driving through Edinburgh and it did exactly the same thing at a round about. After some “discussions” with Jaguar and to their credit they replaced the car because it was less than a year old.

[@dougedwardsyachts]

3.0SDV6, random crank failures. Now common knowledge so used values as low as EV's. JLR have never had good reliability so clearly rely on sexy marketing and the publics poor memory to achieve sales targets.

[@wickertwm]

I am old school. When I first started to buy cars here in Canada the dealers never pushed extended oil changes or service. I have always serviced my cars at 5000 Km or 1 year full synthetic and have never had problems. The cost of maintenance is being used as a tool to bring in more sales for the dealer, and the manufacturer knows that the vehicle will fail after the warranty. Take my advise at least two services per year (oh yea check your oil occasionally) or at 5000 Km. Sure it is going to cost a 100 or so extra per year but that is a lot less than a new engine or drive train. Penny smart, pound foolish they say.

[@cp4512]

I had a 2016 Disco Sport with Ingenium engine which I bought new. Never managed more than 5000-7000 miles between oil changes as oil dilution so bad even though it was driven on long motorway trips. Land Rover refused to help in any way or take the car back. I sold it as soon as the warranty expired as it was a ticking time bomb!

[@peenergysolutionslimited8903]

Tip of the iceberg with my Land Rover Disco Sport 2017. 2.0 Ingenium, sold to me by Carbase with a cracked DPF, gave them six months to replace it but ended up taking it to JLR to replace, £2.5k. Told Carbase about some fumes in the cabin, they ignored that one. Local JLR specialist says that seals are failing including the DPF to EGR (only just done by JLR!), crankshaft seal, intercooler hose, injector #3 etc etc, £2K. Recent trip to France the sixth gear fails to stay engaged, gearbox specialist said £5K to fix. I have an extended RAC warranty, which i am reliably told is not good and they will find every reason not to cover failures that are clearly poor standard of manufacturing. Any Land Rover pre: Tata takeover and solid are reliable cars in comparison. So i am binning this car and getting an old Defender 110 that has no electronics on it and is easy to do the repairs.

[@roylindsey7030]

Kids, listen up. You never, I repeat, never wait 20k miles plus or two years between services. If you want your car to last and not have engine failure, do not follow the manufactures "recommended" service schedule unless it's between 3k-5k miles. If you change your oil within that range and it blows up, it's not your fault, it just a crap car and you should probably never by that brand again. Oil will break down, and filters that remove metal fragments will get less efficient. Even if it's full synthetic, it will damage your engine.

[@mikadavies660]

Pure madness... Amazed that JLR still have a head office and a factory standing, that hasn't been mobbed or burnt to the ground.

[@richardcrowell284]

My youngest Brother purchased an Audi A3 which had a turbo failure under new car warranty. The vehicle just got out of the warranty period and the turbo blew up again. Turns out when Audi changed the turbo they did not do an oil change and which lead to the failure because out oil line to the turbo was clogged with oil sludge.He managed to get that turbo rebuilt at a smaller cost than a complete new turbo. I was once taken to the Fair Trading Commision here in New South Wales Australia, by a taxi driver because we had repaired his air conditioner on his taxi. We had replaced a condenser as it was a common fault. Just about every one of this particular model of Falcon (EF) suffered from this failure. We serviced the A/C in compliance with the regulations at the time. The vehicle at the time had over 750,000 km (466,000 miles). When we had the meeting with Fair Trading the adjudicator found in our favour that we had done all the repairs according to the act and that we were not responsible for the compressor failure due to it having covered a reasonable distance and time as described by law. It still cost my business partner and myself because of time lost from the workshop. He was not a Happy Cabby!

[@johnlladron735]

Excellent video, thanks a lot. What a mess. It's cost-cutting at the very least on their part, they certainly don't care about brand image any more. TATA have asset-stripped JLR and British Steel.

[@craigcleveland3431]

6000 mile oil changes are fine if you can use cheap 10w40 semi synthetic oil but the oil specified for the ingenium is more expensive than I use in the q7. The difference is my q7 has never blown up despite the extended oil service schedule. My discovery sport did. I too got 40% from JLR. They told me I was probably driving it wrong! Despite the fact they have an eco display that encourages you to drive exactly the opposite to the way they tell you to drive to stop it blowing up due to oil dilution.

[@mooncoinphoto]

JLR are a disgrace.

[@paulie-Gualtieri.]

Absolutely, and mugs keep buying them because of image.

[@kruger-3522]

Here's a bit of advice, NEVER EVER by a car from Jaguar Landrover, unless it is a car before 2000!!!!

[@matthewgodwin3050]

That's excellent advice. I particularly like Jaguars made between 1988 and 1998. I briefly had use of a 1989 (F reg) XJ-6 with the 2.9 litre engine paired with a stick shift. It was bobby basic with the tweed interior instead of leather, but it was beautifully comfortable, and great fun to drive. It flowed along a back-road like no other car I've ever driven. For the 6 months I had it, despite high miles, it never once missed a beat. It was a very very sad day when I had to give it back. It was a wonderful car.

[@gregculverwell]

As long as its not a Defender CB (Constantly Broken)

[@alanjames884]

Even then...

[@markstarmer3677]

My last two cars were a XE , then an E-Pace. Currently an Evoque. I always lease (pch) for three years, then return it and start again. I alway keep my capital in my bank. Drive around in a newish car. And all the components are covered, except wear and tear items. I personally would never buy a car again.

[@BibTheBoulderTheOriginalOne]

I have owned 2 X-Types (2.0 diesel, 2.2 diesel) 2 XJ's (3.0 V6, 3.5V8) and never had a single issue. All four were manufactured in the 2000's

[@johnp9235]

The amount of failures we see with the 2.0 engine at the Land Rover independent I work at. it's just disgusting. The Motor trade needs more people like Mrs Leighfield willing to make a nucence of themselves for all the right reasons. What this trade gets away with pushing is just despicable.

[@bush_wookie_9606]

I'm a mechanic (ex JLR and Ford), I can honestly say that me and alot of my mechanic mates are all holding off on buying newer cars these days as manufacturers simply don't make anything reliable.

[@plllot9713]

I think buying a £30k car for cash wouldn't put any strain on my savings yet I choose to drive an 09 plate petrol vectra. over 7 years of ownership it cost me £850 to purchase an maybe £2k in maintenance (this is how much an average person spends only on annual payments for their car without servicing costs) . And I'm a car guy - cars and bikes are my hobby, I do all the work apart from tyres and alignment myself - so if anything breaks I don't have to worry about the labour costs. I know you work to have nice things, to show off a bit that you're doing well - but too many people seem to value that over peace of mind and mental wellbeing. So they take too expensive cars on finance because why not and when it breaks they're suffering not only financially but also mentally. Is it really worth it? Each to their own - not for me. About the 21k miles oil change interval in diesels - dayum - and I feel guilt when I stretch my 6k miles interval by a thousand in my 100k miles PETROL 15 year old banger because I was lazy 😂 What's also astonishing is the fact JLR cars seem to sell very well, to me it's hard to understand how come there's so many of them on the British roads despite them not rectifying big issues with the 3 litre diesel for over a decade! they used to either seize crankshafts on main bearings or the crankshafts just randomly snapped - these were never addressed and yet people kept buying them.

[@highdownmartin]

I had twenty years of bottom rung Peugeot estates. All xud engined diesels. Used and abused but they always scrubbed up ok when I got round to it , sometimes even twice a year. Did the head on one once and quite a few belts but they were trouble free. I always used to be very grateful that someone had paid a lot of money for a new car so ten years later I could get it at 100 k for six hundred quid. And spend the money saved on interesting motorcycles!

[@plllot9713]

@@highdownmartin that's a good point and I fully agree - I do appreciate those who buy new cars. If it wasn't for them we wouldn't be able to drive cheap used cars 👍

[@klawlor3659]

I like that attitude, similar to my outlook. I could also afford a £30k car outright, but it would be putting money into a depreciating asset. And if I was foolish and paid monthly payments I'm getting screwed twice! I'll keep my 12 year old Civic, give it a regular service on my drive and relish the fact I've got 172,000 miles out of her so far. Better to pay a few quid servicing and maintaining my old car than trying to impress people I neither know nor care about, and lose money that is better saved for something else.

[@swskating3865]

I own a Renault master, bought at 170k it has 250k on it now ... nothing major apart from the gearbox at 185k, a cambelt and an alternator. Regular servicing I feel are key for any vehicle

[@tiagofermar]

You got me when you said you feel guilty when you go over 6k miles before servicing. When I go more than 5k I start to feel really bad for my engine and then I get it done. 😂

[@rabbitboy008]

Geoff, the woman you have interviewed is just awsome, I hope she gets what she needs i.e. all this work covered in full!!

[@kevinoakes1171]

21,000 miles between oil changes on a modern diesel engine is utterly ridiculous !!. Oil dilution from dpf regenerations by that mileage would mean that the crankcase oil is almost neat diesel !. I change my oil every 3000 miles on my old Saab diesel, with a dpf etc, and would never even consider 10,000 miles between changes, let alone over 20,000 !!. My Saab is 17 years old, still on the original engine, and runs like a dream after 120,000 miles.

[@theoutsider6191]

BMW's N47 engine got a reputation for timing chain failures. I imagine a fair bit of that was because of how people drove them (so hard revs from cold, too many short trips so no dpf regens, and not enough long runs to heat the engine up so that you get rid of fuel in the oil etc) and not following service intervals. I had a 2009 car with that 2L deisel in, and it did 210k miles with no issues other than service items for that sort of mileage.

[@GM-ii8gs]

I had a 2004 9-5 2.2TD Vector sport estate (reg: LT54 UAJ if you want to check the past MOTs), brought it at 89k miles, 4 years old ex MFI regional managers car, I drove it to just over 400k miles over the next 10 years, I actually drove it to the scrappy (and I now regret scrapping it), had the oil changed at the standard SAAB intervals which was every 15.5k miles, sometimes a bit over that, longest I went was 18k miles, same engine, same turbo. So changing your oil every 3k miles is probably a waste of oil and money, but it's your choice.

[@Discovery_Dad]

@@GM-ii8gs To be fair though, it's unlikely that had a DPF and probably didn't even need an EGR valve to pump rubbish back into the engine... it's all the emissions stuff that causes the issues and the oil has to work a lot harder as a result.

[@GM-ii8gs]

@@Discovery_Dad It didn't have a DPF, that came in on the 1.9 TD from 2005 but it did have an ERG valve that did soot up every so often, became a dab hand at taking it off and cleaning it out.

[@theoutsider6191]

@@GM-ii8gs See now that will depend on the type of systems in the engine. No idea about the one in your car, but a lot of modern engines are direct injection systems, and they increase the likelihood of fuel dilution. This can be managed if the car is doing lots of long trips and heats up properly every time you use it, and gets a nice long motorway trip as well which will allow the DPF and EGR systems to do their work, which i'm told by BMW and Mercedes mechanics helps reduce fuel dilution in the oil. You seem to have been a high miles guy, which may also have helped your engine, as it got up to temp all the time, which makes them last as that was what they were designed for. Thing is a lot of people do shorter trips, and that combined with direct injection, DPF, EGR etc means they will cock up their engines over time.

[@fredfred2363]

Metal in the oil supply to the turbo means oil filter failure (or blocked filter, leading to the emergency bypass valve opening inside the filter, dumping dirty oil into the turbo). This could be a pre-existing condition. The question is what caused the oil filter to block so quickly? Was it wrong injection timing? Is it a sensor telling the ECU to change the injection timing? Faulty injection timing can cause increased levels of soot, which then clogs up the oil filter before time. Oil dilution (with diesel fuel) means a seal has failed between the diesel injection pump system and the engine lubrication oil system. This is typically caused by either the wrong seal installed or damage to the seal during manufacture. This IS 100% a pre-existing condition. Hope this helps your case. I could demonstrate this in court.

[@DebraLeighfield]

Thank you so much. Ive taken a screenshot of your comment 🥰

[@551moley]

I bought a Transit Custom in 2013, Oil dilution was an issue that fortunately I picked up on very early, I had the first oil change at 15k (Ford say 30k) I noticed the DPF regeneration nearly every day caused by the oil level increasing, long run in hot traffic! the oil level drops! I worked out that keeping the oil level at 3/4 stops it happening, I believe this has saved any issues! Still got the van 155k miles on the clock. You can check for oil dilution with a simple paper check, essentially drip oil from the dipstick onto office paper, diesel will form a halo around the black spot when held up to the light. OPIE oils sell a kit with instructions that is essentially a piece of blotting paper on a card!!!

[@tonygarlingewarren7456]

Yeah apart from now these manufacturers don't even put a dip stick on some engines. Absolutely a disgrace.

[@551moley]

@tonygarlingewarren7456 I can confirm that most Transits have at least one behind the tiller!

[@antfox7394]

@@551moley 😂👍

[@woodbine66]

30K oil changes??? Are Ford mad???

[@551moley]

@woodbine66 The newer Transit has a wet belt engine! So probably yes? It's all about marketing! low maintenance costs?

[@zzhughesd]

Deborah. Oh Deborah. Keep it up. You’re properly on the ball

[@johnlee4897]

Service interval of 21,000 miles is beyond ridiculous. By comparison, my 11 year old Golf diesel interval is 9,000 and still runs great at 170,000 miles.

[@nearlypastit2385]

@john .... I hate stories like yours ! I once had a SEAT Altea turbo diesel (an VW Golf under the skin). I had the car regularly serviced yearly - as per schedule. just a few weeks after it's third birthday (warranty now expired) and only just over 30,000 miles, the turbo blew . The local dealership tried to get SEAT to fund the replacement, but all they would contribute was about £100. I can't remember the total repair cost (I try not to remember bad things !) but I think it was just over £1000 ..

[@blakejohnson1265]

I can't add a picture. But some one with a grievance put an old caravan outside the entrance to Hatfield's JLR Shrewbury a couple of months ago. With colourfull writing stating "don't buy land rover or range rover. They do not uphold their worranty". They wrapped it to cover it up, but that got pulled off. Was there a few weeks. A bit embarrassing for the establishment. But we'll warrantied from what you have brought forward in this and other video's. Not sure if you had heard of this.

[@DebraLeighfield]

Honestly I’ll be hiring a wrecking ball and taking that to my car if this doesn’t go well 🤣

[@JeffPower-dv3zl]

No Debra dont do it🎉❤​@@DebraLeighfield

[@samjordan3029]

2 F Pace’s bought in the family, both had engine failure. 3.0d had crankshaft failure at 37k miles, 2.0d had turbo failure ruining whole engine. Both sat at dealers for 9 months and were paid fully outright by JLR as they were so sick of us and the vehicle sitting there. Sold both vehicles within days of them being returned.

[@ianchalklen1047]

Toyota USA had faulty engines in the Tundra and Lexus models. They didn’t repair them…. They replaced over 100,000

[@BlueSpruce2]

There's a myth that Japanese vehicles are bullet proof. They are not. One thing Toyota/Lexus does very well is if a part has performed reliability and worked well in the past they don't mess with it and will keep using as long as it fits the vehicle and purpose. It's all these new emissions standards that are leading to premature engine failure on newer vehicles.

[@18_rabbit]

@@BlueSpruce2 true but toyota was long overdue in making new engines that are better performing and better fuel economy for big vehicles, and they flopped even after other co's (and even them in the overall build quality of the first new Rav4's in '19, 20/21) had been having overall quality issues, namely engines built in the U.S. (honda for first time also, ie. theiri v6 in 18/19/20ish) for the past decade in many cases.

[@BlueSpruce2]

@@18_rabbit Agree, but that's the well known "Toyota Way" mentality... I do know someone who insisted on purchasing a Subaru but only if it was made in Japan. The perception being Japanese autoworkers take more pride in their work than someone on a Subaru assembly line in a foreign country. A lot of these established companies have been having problems with build quality in the last few years and I don't know why. I'm hanging on to my 25yr old VW, built in Mexico with a German engine and transmission that works quite well, and passes all inspections with flying colors. I do understand all of its quirks and idiosyncrasies - like a close friend or family... 😂

[@mongo64071]

I watched a video from Dave’s auto in Utah and he did a video of a Jaguar diesel with engine failure at low mileage. We don’t have many diesel cars in the US, but it sounds like a big problem. Now I know why people lease cars. Not worth the hassle of dealing with modern poor quality.

[@therogers4432]

Yup, Dave's channel is one of my favourites because he's a *proper old school mechanic who's seen pretty much everything* and explains the horrors that he sees in simple layman's terms, just like my Dad. The guy's a legend IMHO... 😊👍

[@jcbdriver]

Oil and filter on any car change every six months regardless of mileage, might cost £50 -£60 in parts, but cheaper in the long run.

[@klawlor3659]

Even better if you can do it yourself! Less than £40 on a Honda Civic diesel.

[@jcbdriver]

@@klawlor3659 yep, do all my own servicing and maintenance

[@JK-NOT-JK]

Discovery Sport owner, fortunately the 2.2d from 2015. Every time it breaks a down, the recovery tell us the engine is bullet proof. Shame about the rest. Had it over 9 years now. It didn’t breakdown between 6-9 years’ but had a new turbo a few weeks ago. Fortunately, covered under warranty. I suspect the turbo was fine, no smoke, but a sensor was faintly. But they changed it anyway; which is fine with me. Over the years, issues with bonnet catch, rear hatch struts, window mech, gear lever selector, battery, multi media system, windscreen, alarm, windows and more. Biggest one was a complete failure of the steering , when the column decided it no longer wanted to be attached to the rack. 3+ month fix. Fortunately covered by warranty. Thousands of similar issues - bolts / box suffer from galvanic corrosion at circa 4+ years’; so when most are out of warranty. Big facebook group. Dealerships have been great, but very expensive hourly rate, LR group not always so good. Still under extended warranty - don’t have one without. And even then, question your sanity. But my wife loves it and enjoys having the LR courtesy cars.

[@robstevens6590]

One of the best videos on your channel. Debra is a total star ..... Love it !!!! 😂

[@nicklloyd7987]

I worked at JLR when these started to come in and last soon after . The garratt/mitsubishi turbo is actually not far off the same spec and both make good turbos. The engine has many many faults. Oil dilution being the main one not helped by the DPF struggling to get hot enough. Chains are susceptible to wear due to the oil dilution. The emissions equipment is the cause of most problems

[@MrDead1975]

if this a 2.0 issue or is the 3.0 ok? I have a 2022 defender d250, do an interim annual oil change and touch wood it's been rock solid to date except a dodgy reverse sensor that was replaced without issue

[@nicklloyd7987]

@@MrDead1975 the 3.0 is generally a little better but I’ve never looked into why. Maybe the DPF heat cycle is a little easier with the extra capacity. One thing that’s for sure service it every 10k it 100% helps to reduce the issues

[@18_rabbit]

i'd do max 6K

[@geoffgriffin1564]

I suspect the dealerships aren’t doing a true service. I look after an , after the dealers basically charged £385 for a wash. The air filter was the original after 4 services. Do they actually change the oil. The oil filter is so small “low capacity “ if not changed the engine is scrap

[@jamesm90]

Awful situation for the poor lady. I'm so lucky I got rid of my 2.0 Diesel F pace before it happened to me.

[@MrT5D5]

About 7 years ago, a pipe to the turbo on my trusty S80 split while on holiday. The car was taken to a dealer near Barcelona, and the tube was replaced the next day. No big deal, common fault. When I was collected by one of the drivers from the breakdown company to go and collect my car, I asked him which garages he visited most frequently... JLR was the answer. Statistically, that can't be good as there aren't that may JlR products here compared to Seat, Renault, Citroen etc. He told me about people crying with frustration and anger while talking about their experiences with these vehicles. Having spent large amounts of money, they assumed they would be reliable....

[@simonpriestley6912]

Why anyone buys JLR products is beyond me. Barum engines on KZbin had one in and the state of it inside was despicable.

[@JonDingle]

What manufacturer is better. ALL of them have problems and bad design ideas. The names include, Ford, BMW, VW, Merceedes Benz and most French brands. Speak to my local garage and he will tell they are all S h 1 T e.

[@simonpriestley6912]

@@JonDingle fair comment

[@Subjectno23]

Just buy cars pre 2000(ish)

[@18_rabbit]

@@JonDingle yes but depends on engines. VW/ford and then the rest, especially past fifteen years of Bmw are pretty bad to now possibly a bit better. MB mixed. French dunno, but not too bad like they used to be maybe?

[@James-um8pq]

Sounds like a class action to me, establish date when the issue came to light and start from there

[@janetcutts7921]

My sister had a very similar problem with her brand new Ford Kuga years ago when the engine just blew up & it was still under warranty it took 2 years to get a refurbished replacement engine then they wouldn't let her trade it in for another car

[@tomaszwojnar2329]

Hi Geoff and Debra, I guess the melksham garage is the closest to you, I'm only in Westbury, fun fact, that garage was burned down couple of years back, I think it was from 12v trickle charger topping up the battery on ice car, place was closed down or at least part of it. Now they have new BMW on the other side of the road, guess it's the same people. I also have problem with my car, that I tried to return but it was to do with software, they sold me a car with demo software, therefore I was happy with it. As soon as they updated it it became a completely different car. I went to so many places, as you said, financial ombudsman is the first institution that opened the case. Mg Southampton admitted that car isn't working the same as when it was purchased, MG UK admitted that the wrong software was applied to the first batch of the cars, I'm experiencing this, im not the only one as I'm not the only driver. Brand new car, I'm going there and back to different places. Customer rights don't exist I'm afraid. Good luck with your case. I'm sure this is my first and last new car. It was great to drive to start with, as soon as problems appeared i was on my own, shafted. People aren't competent, just keep changing jobs if it comes to worse. Customers, just give up eventually. This is no good.

[@DebraLeighfield]

You are correct and that was the same weekend my car was delivered 🤦‍♀️🤣

[@theralphster8492]

Luxury tax, just another gov extortion racket...

[@G4RY1159]

👍👍

[@amg863]

They push us to buy more cars because our economy is reliant on the automotive industry but they punish us for buying the cars we make.

[@philipshore6924]

The Consumer Rights Act is clear saying things should last a reasonable amount of time. You buy a premium car, from a main dealer, and get it serviced at a main dealer on their advice. There's nothing more a consumer can do. Up to 100k miles and 6 years is reasonable to anyone without being greedy. So if the bill shock is too much, threaten with court and follow up. Small claims to £10k, and check your house and car policies for included legal cover for other options. Courts system has one year delays though.

[@G-ra-ha-m]

There's no delay if you protest about migrants though.

[@stevenharrison9257]

I'm glad that, in 2018, I thought that the 2.0 petrol XE I test drove was horrible & went for a 2.0 petrol Skoda Superb (which lived-up to its name).

[@AlexLancashirePersonalView]

Once had a turbo failure on an old Discovery, which was covered by a warranty. They would not pay out because "It was not part of the main engine. "

[@63mckenzie]

Literally just saw one of these Jaguar's getting loaded onto the back of a recovery truck.

[@RichPober]

It's true that insurance companies try to grind their customers down by not budging on unreasonable low-ball offers in the hope that their customers will give up the fight.

[@hudsonbear5038]

WOW I knew it was bad but hell not this bad.... Heres the thing I have a Series 2(a) still with it's original 2.25L diesel engine... thats 60+ years old!!! That shows the difference in quality between old and New...

[@MrSonicAdvance]

It's frustrating and arguably a bit more nerdy than most people are up for, but if you want trouble-free motoring, you need to know the common failures for your car and intervene with preventative maintenance before the failure occurs. Hopefully this lady will get a satisfactory outcome with JLR.

[@thelawonphotography]

Prevention is always better than cure….❤️

[@markgoscinski3509]

Gave up on diesel cars , turbos , etc etc etc, now have a kia 1.4 4cyl petrol , no turbo no egr, no dpf, no millions of sensors everywhere for emissions control, need I go on

[@johniksushibar165]

21,000 miles between oil changes ????, i always do mine at 6,000, how much is a gallon of oil and a filter vurses a new engine ?

[@soulcrew1000]

i just posted the same thing. makes no sense.

[@raptorheli2]

good for you, most people will service as per the makers suggestions though.

[@melvinnnamah9040]

If the manual says 21,000 miles why do it any more frequently than that? These issues are not because of oil changes

[@oojimmyflip]

Always change mine at 3 to 5 thousand miles and also at service change 2 litres autobox gear oil.

[@peterwait641]

21, 000 miles is too long between oil changes. The oil may stay in grade but in suspension will be carbon , metal particles and combustion by products which will damage the engine. Turbos place extra heat stress on oils and dilution with diesel may occur on warm up if lots of short journeys are made. Diesels should not be sold to people who do lots of short journeys as carbon builds up in head , manifold and DPF . Long service oils were for developed to cut costs for fleet buyers who are not interested in long engine life as sold after a few years.

[@setter501]

Oh how the mighty fall! Hi Debra, my condolences on your Jag misfortunes 😢 I'm sorry to say it's an all to familiar story nowadays, I know someone down in Melbourne (Oz where I live) who bought a brand new jag SUV a couple of years ago, first thing to happen within a very short time was the bloody brakes failed! Fortunately they failed safe but left her stranded in country Victoria miles from anywhere! It has literally spent more time in the Shop being fixed than on the road! and she is less than complimentary about the service received from Jaguar in Melbourne! Unfortunately this is nothing new with Jaguar they have a history going way back, I think the rot really set in when that monstrosity British Leyland took over back in 60s or 70s I think that was their equal worst time, I have a 21 year old XJ and I love her, she was built when Ford owned JLR which I think was one of the better times for the company, my old girl has been super reliable, I am only 2nd owner too but looking at her history she's been great and has certainly been good to me in the 5 years I've had her, a marvellous car! Good luck Deb, I hope you get it all sorted out, that is absolutely Disgraceful! Poor old William Lyons would be turning in his grave if he could see his once great company nowadays! 🇦🇺

[@835-Act]

Forget the crap turbo engine my son-in-law just bought a 42000 Range Rover Evoque and the wheel bearings front have failed…..I myself have a 2005 RAV4 with 275000 which I bought with 90000 miles on the clock and to my knowledge I’ve never charged a wheel bearings or anything else apart from regular servicing…..why on earth can’t JLR build cars anymore 😮

[@BobCarolgees-p8f]

2009 caddy maxi just replaced a front bearing at 250k just about to change the other at 280k

[@robinette4363]

Bearings are quite susceptible to driving style, road surface, mass and alignment/set-up geometry. Off the top of my head the evoque uses ford bearings that are found in all sorts of crossovers

[@klawlor3659]

Quick answer....because they're junk and appeal to the gullible. Sorry.

[@madanto2394]

Indians who engineer steel that's who build them-it makes me wonder do the royals/the government have any trouble with theirs.

[@GM-ii8gs]

Why can't JLR build cars anymore?, knowing engineers and senior managers at Gaydon, Ryton, Solihull, Coventry and Castle Bromwich it's because they're hamstrung by TATA, they have the talent, but there is never quite enough cash to do it properly plus there is a lot of in fight by different Indian casts in the TATA empire, so getting a decision made is 10% beyond painful and slow.

[@Fur_Queue]

I change my oil and filter every 2000 miles on my s2 rs turbo.. I actually enjoy jacking it up on the driveway at home and doing it myself

[@themacedonian188]

Olive oil ?

[@monkeymagic4555]

Listen up people and do not ignore regardless of the miles the service is due (regardless of whether you still ise the dealer for servicing) it is CRITICAL between that mileage gap between servicing (whatever it is) that you drain of the oil and replace it every 3-5kmax miles (dont even bother with the filter til the filters due (ie the service is due) A fool will ignore this advice.......Top tip buy the oil in mimi bulk 20ltr at a time highly recommend Mannol excellent bang for buck.....to avoid a bang.....

[@dangerousbee]

Good on Deb - she knows the proper way to deal with this. JLR must be hoping for a very Indian summer!

[@goingdark1916]

Jaguar? Landrover?… Has no one learnt anything from the engineering within this company?… TDV6… TDV8… Crankshaft failure! Turbo failure! The list is endless! Never known such dysfunctional operations within a so called premium manufacturer?… This lady is 110% right! They know about these problems!

[@BlueSpruce2]

I would not consider JLR a premium vehicle. Maybe the cabin finishes are premium but the rest of their vehicles are garbage. Volvo is another one quickly headed down the same road to irrelevance and mediocrity.

[@goingdark1916]

@@BlueSpruce2I was close to mentioning the interior styling as you have within my comment… You can not fault the design both interior and exterior but the engineering especially electrical and mechanical is borderline fraudulent!… I have personally owned Range Rover Sport and Discovery models which have both required attention including a 2.7 TDV6 engine rebuild! Thankfully I am able to do the work myself or I would have been subject to massive losses! In any event… Bad engine design and sub standard engineering with awful customer support! When it goes wrong! You’re on your own! You are going to require very deep pockets! 💰 💵 💰

[@BlueSpruce2]

@@goingdark1916 I hear ya! I do all of the service/maintenance and repair work (except anything requiring specialized tools) on my vehicles now. Can't trust anyone anymore including dealerships where they are supposed to know your vehicle model bumper to bumper.

[@korma9732]

Those are ford engines

[@WeAreTheUnhappyMajority]

After dealing with a Mercedes stealership many moons ago I've learnt DON'T TRUST ANY.

[@orwellboy1958]

That's really odd because I have delt with the same Mercedes main dealer for about fifteen years, no problems at all.

[@tims9434]

They often provide a good service whilst ripping you off.

[@steveanderson6934]

I hope you get this resolved, as a good rule of thumb a JLR Diesel that does a lot of town work (short journeys) should have a change every 4k miles. Its actually in the service schedule and is considered 'arduous driving' if a lot of short journeys are taken. If you do motorway miles and travel min 30miles then you can go a lot longer, oil dilution is a real thing, hope you get a good resolution with JLR and DIck Lovett :)

[@tiagofermar]

I would say even 3k miles..

[@tiagofermar]

But yes you’re absolutely right. City driving and short commutes are arduous driving.

[@theodavies8754]

Would anyone pay big money if it had a Tata badge? No. That's why they bought the badge. Would anyone pay big money if it said Geely?. If it's no,why would you buy a new Volvo?

[@MrDead1975]

people pay big money for Ferrari that's a fiat, Lamborghini that's an Audi.

[@BlueSpruce2]

Excellent point. I would not buy a new Volvo anymore than I would a Jag. Volvo will eventually all be made in China with the quality we expect from that Commie country.

[@elliotoliver8679]

@@MrDead1975MG too

[@jontheodore8450]

This is nothing new about JLR products this has been happing for many years with Land Rover yet people still keep buying them!! WHY???

[@matthewwiddows6319]

So they can put photos of it on their social media. Fair play to jlr, they can make crap cars and people still buy them.

[@johnlesoudeur3653]

"Look at me" people.

[@JohnEvans-zo7kk]

Mugs, trying to impress strangers the jokes on them.

[@BushmanOutdoors]

Geoff - I think one other angle that few people are discussing is the lack of recall oversight. I’m no expert so very happy to be corrected if wrong but from what I can see, there are no official/legal obligations or criteria for a recall, it’s entirely down to the manufacturer. The prime example here is the timing chain issue.

[@18_rabbit]

yep, it's also on the honor system here in the U.S. The legal situation needs to change !!!

[@isaaclang6031]

I really love my 53 year old C20. It's parked right outside the door at work. I can look up anytime, and see it smiling at me.

[@mmmmmmmmmmmmmmm420]

Honda C20? I had a C90 at university.

[@pdglisa9087]

Debra is awesome!! I concur. I had an Ingenium 2019 Evoque - I sensed there might be a problem ahead. I got out of it before the worst happened. P/X them NOW!! Great content as always Geoff

[@stuartsnowden4824]

I have every sympathy for anyone with car problems, whatever the brand. It seems JLR have particular problems. I have bought Honda’s for the last 23 years, Type Rs, standard Civics, my wife drives a Jazz, I currently have a CRZ…never had a problem with any of them. I guess I’ve been lucky.

[@nimblehorse]

my 2.2 diesel civic is a wolf in sheep's clothing

[@richnorris1061]

I have a civic , it’s the best car I’ve had , it does everything well 184.000 miles so far 👍🏻

[@POLEinTheUK]

I currently own a 2004 civic 1.7cdti with 180k miles. I don't think it's luck mate. If you want cheap realiable motoring go Japanese. I've also owned Lexus and Subarus, and they've all been great. And they've all been manufactured between 2002 and 2009. I think that's when we've reached the peak of motoring.

[@fredEVOIX]

I just saw last sundy a 2003 Honda Civic Type R EP3 it didn't look new...but it's 21 years old !!!! for a sport hatchback that's very old

[@jamesbrown8173]

Honda are just as bad in Australia. We had a customer in an odyssey with a broken sunroof, it too a year for them to supply one (the car wasn't that old at the time and this was several years ago).

[@theoutsider6191]

Service intervals, particularly oil changes of 2 years are too long for any engine. BMW/Mini have also done this on UK cars, so 2 years or 20k miles. However, if you buy the same BMW/Mini in the USA they have service interval of 1 year or 10k miles, this from what i can tell is due to the fact that in the USA there are protections for the consumer when it can be demonstrated that failures of the type we're talking about in this video are caused by maintenance schedule / manufacturing design - and they will enforce recall and replacement for all users once an issue is uncovered as herein. Unlike the UK where we do not have these same consumer protections. And obviously in the USA they are fairly letigious.... So the car companies have the correct service intervals. With the longer interval it is likely the car will live long enough to be out of warranty and beyond 5 or 6 years. Never go longer than 12 months, no matter the miles you cover, and for the best don't go over 10k miles.

[@18_rabbit]

yes! Yank here and that appears to be the logic of mfr's OCI timing differences, THOUGH i must add that the rights here re car durability aren't as great as u might imagine. We also have a very mostly unprofessional-quality of average car technicians, so getting quality service is quite difficult here usually. Owners are also very careless and/or pig ignorant about the car's maintenance schedules and true needs, extremely abusive to cars in the past decade or more.

[@alanhardie-z9d]

Fantastic guest very knowledgeable

[@theonlywoody2shoes]

I bought my used approved F-Pace 2.0 HSE Diesel at just under 2 years old with 7,000 miles from a JLR Dealer. They claimed it had been fully serviced before I took delivery, but sending off an oil analysis sample (£40) told a different story. Shortly after I began to get service reminders on the screen, and a warning that the car needed Ad-Blu - something else the dealer claimed they’d topped up as part of the service. I took it to my local independent garage for a full service; and after several emails back and forth the JLR dealer paid the ~£600 cost for this. Oil analysis had shown fuel dilution and silicone solids in suspension - too small for the oil filter to capture. I’ve since had another oil change & filter after just under 11,000 miles/12 months - a whole year and ~10,000 miles before the car service indicator says it’s needed. I sent off another oil sample for analysis before this last oil change, and whilst less fuel dilution and silicone were present, I’m still glad I didn’t wait until the 2 year/20,000 mile JLR recommended interval. Regular (annual) maintenance is a no brainer IMO (retired engineer), all of my maintenance now it’s out of warranty will be using my trusted local independent, no “stealerships” for me thank you, and £150 for an annual oil and filter change (plus all of the other recommended air/pollen items every 2 years) is common sense, to me anyway. Basic maintenance and mechanical sympathy are key to ensuring anything with moving parts keeps running.

[@Everything_Evan]

I'll stick to my fleet of old diesel shitboxes

[@paranoidozzy1970]

My mate just bought a brand new rangerover it lasted two days 😂😂😂😂😂

[@Plumbing-and-gas]

Not bad going, twice as long as the average.

[@neil1997]

What happened? Did it break down or get nicked?

[@GeoffBuysCars]

email me!

[@paranoidozzy1970]

So basically he's aways had rangerovers cos he's a cheshire snob 😅 and has noticed the quality going down over the years and he bought his latest addition from a dealer in Chester two days later it was back with them they gave him a brand new defender as a courtesy car and after a month demanded it back while they scratched their heads on trying to fix his new rangerover. Obviously he's fuming and I'm laughing as I've got a twenty five year old defender it's like new and never let's me down. Too much technology has ruined the modern car they need to stop re inventing the wheel.

[@bernardrobinson5942]

That long, it's a RECORD

[@paulriggers1558]

we sell pre-owned rangerovers, we keep telling the salesmen they are shite, but the answer - there is too much profit in them, so we are stuck with pissed off customers in reception, shouting at our poor girls every day... not a week goes by without one receptionist crying in the toilets, so remember, don't take it out on reception staff please boys + girls

[@thesilverone94]

I bought my Merc Vito 2.1 CDi many years ago when fairly new. Merc spec 18k oil services. I’m now at 180k miles and service it religiously every 8k miles. Engine has been absolutely bullet proof, amazing and still running original turbo, timing chain, clutch and flywheel, DPF and EGR. Been absolutely reliable over all those miles. I really believe that swapping out the oil and filters on a regular basis has made a huge difference. Wouldn’t touch a JLR product 😅

[@18_rabbit]

what year is it?

[@thesilverone94]

@ it’s a very late w639 registered January 2015.

[@grahamsmith8091]

£1500 a year for warranty !!! That's a bit of a clue.

[@CarsofGlasgow]

exactly, buy a Toyota and get 10 years for free!

[@julesviolin]

​@CarsofGlasgow whilst that makes sense , I would never buy a Jap car, so bland and dull to drive. My 2003 Rover 75 210k miles has never let me down nor has my 2015 X351 Portfolio. I had a Triumph Stag in the 80's for 15 years . That bad reputation car never let us down either !! I've always serviced my cars every 5k. Happy days for us

[@Danny1282]

It isn't I have had one for 3 years so far After 3 years it was £675, £785 and now it's £1050, the warranty covers everything too

[@charlesnash8441]

Have you had to make a claim, Danny?

[@Danny1282]

@@charlesnash8441 yes took it in for a rattle and they said it had a stretched timing chain.... repaired at cost of £3500!!

[@liamrobertson7265]

There needs to be a billboard every 10 miles on all roads that says change your oil much more frequently than the dealer or the manufacturer tells you to.

[@18_rabbit]

actually literally yes! Yet gvt is loathe to do it i guess? stupid for the economy to not do it

[@stevenfletcher8302]

Debra is adorable and funny. I hope everything is sorted in her favour

[@stevebosun7410]

Hi Geoff, unbelievable. Oil dilution is not just a JLR problem. Had the same issue with Isuzu's 3.0D Trooper engine. Had an issue with a TDCi Defender transmission. LR dealer OK, JLR Customer Relations disgraceful.