My Ninja Creami caught on fire! Avoid this mistake…

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My Ninja Creami caught on fire! Avoid this mistake…

Рет қаралды 12,388

Күн бұрын

I love my ninja creamy I, but it caught on fire the other day. Here’s what you need to do sort of that happened to you. Ninja was great and sent me a new one.

Пікірлер: 85

@escheidl 3 ай бұрын

Thanks for that explanation at the end. That put it all together and showed the importance of having a level freeze surface. Sometimes my freezer is full and I have trouble getting my container nice and level to freeze. Now I know how important that step is. And giving the ice cream a few minutes to thaw too. I usually put it in the microwave for 20 seconds (Creami Deluxe size container) and then run hot water around the sides for a few seconds as well. My ice cream usually comes out perfect on the first try. This was a great video to explain why these things are important to do. Thank you. 👍

@TechbyParker 3 ай бұрын

Thank you 🙏

@RobertSchmitt 2 күн бұрын

They should add these thaw instructions to the manual.

@TechbyParker Күн бұрын

Amen!

@karrey1000 3 ай бұрын

Mine just fell off too. Smoked and stunk up the kitchen… I guess I also had an uneven top. Thanks for the tip! Update- it’s still just falling off. Back to Costco.

@TechbyParker 3 ай бұрын

Oh no!!! Luckily Costco has a good return policy!

@RAIDER4LIFE131 11 ай бұрын

Sounds like a recall to me..good for ninja for great customer support👌

@TechbyParker 11 ай бұрын

Agreed!

@isabisa1227 10 ай бұрын

This justttt happend to me on Monday, I revived my ninja today (warranty covered it)

@TechbyParker 10 ай бұрын

@@isabisa1227 haha no way! Glad they have a good warranty!

@anngroen 10 ай бұрын

No fire but the same thing happened to me. The blade would detach will working. However, ninja customer service hung up on me. I was having trouble understanding the person’s English & asked her to repeat. The 15 minute thing sounds reasonable. No one mentions how loud the thing is while working-like a train in the house. Maybe partial thawing would help.

@TechbyParker 10 ай бұрын

@@anngroen I would call again!

@yakofdez4698 9 ай бұрын

If you want to avoid the bump just freeze your pints without the lid. When the lid is on the center of the pint is the last part to freeze so the only way the content has to expand at that point is up, creating that annoying lump right in the center. This might not work 100% of the times (I read some people say they still get the lump from time to time) but in my experience it's really effective to avoid that bump in the center of the pint. Thanks for sharing this with us anyways, I'm sure it will help many people know how they should use their Ninja Creamy.

@TechbyParker 9 ай бұрын

Good to know! I might need to try that.

@42069memes 10 ай бұрын

You can freeze your ice cream pints with the lids off, or just wait like 10 minutes and they wont form humps.

@TechbyParker 10 ай бұрын

Really?? Gonna have to try that…

@monisamontoya288 3 ай бұрын

Like ice it may take on the smells in the freezer of other foods that's why it has a top.

@42069memes 3 ай бұрын

@@monisamontoya288 Foods in your freezer should be sealed in airtight containers, and your freezer should be clean and not smelly so that shouldn't be a problem.

@RebornJonn 7 ай бұрын

Exactly the video I was looking for, I had the same issue as you! Luckily they sent me a new machine as well. I was thinking another factor could be I use almond milk which probably freeze like a block of ice but I'm not sure about this one as it seems many people use almond milk without any problems.

@TechbyParker 7 ай бұрын

Almond milk is definitely more solid. Glad to hear they took care of you too!

@candorsspot2775 6 ай бұрын

People have had some success adding a bit of food grade vegetable glycerin. It softens the mixture and even adds some sweetness.

@TechbyParker 6 ай бұрын

@@candorsspot2775 interesting!

@RebornJonn 7 ай бұрын

Thanks for the awesome video and explanation/tips

@TechbyParker 7 ай бұрын

Glad it was helpful!

@deedeepenn9736 10 ай бұрын

Hmm. It does sound like a recall, and I am surprised they didn't want you to send them the bad one. I don't own one but I am researching them. Thank you for the info.

@TechbyParker 10 ай бұрын

Good luck!

@yeahbuddy92193911 3 ай бұрын

So this just happened to me, except no fire. The rod is stuck in the down position, its defnitely stripped. They need to make the road and blade easily replaceable. I threw away the box so hopefully they still send me a replacement. I always thaw for 15 minutes and scrape any rises in the frozen base, so thats wasn't the issue. Was making my own frappacinos every day, was great for 2-3 months. I think this is a very common problem. Will call them tomorrow.

@TechbyParker 3 ай бұрын

Hope it goes well!

@tuulalu5181 2 ай бұрын

Part of the problem can also be your frozen mix. Milk freezes HARD, and I have to check, but I thought the manual warned against using milk for this very reason. Most recipes use plenty of fat, protein or starch to make a softer mix (that oh so popular cream cheese). That block of ice plus the pile of random chunks on top of it are very tough on the blade and should be avoided.

@TechbyParker 2 ай бұрын

Great tip!

@CanadaNurse Ай бұрын

Actually if you look at the quick start guide it gives a recipe using cream and whole milk. You probably want to stay away from skim milk as this has a low fat and higher water content. The instructions warn against water and ice, as well as the Fat to Sugar ratio being too high or too low. If your base isn’t freezing solid the ratio might be too high. If your bases are crumbly after processing the ratio might be too low. Apparently if you are using canned fruit, it needs to be in a fruit juice or syrup not water!

@Vedette80 22 күн бұрын

Happened to me as well. Made the exact same protein ice cream recipe that I have been making for the past 3 weeks (with no issue). I received the machine just a month ago. I was able to exchange on Amazon for a replacement and I hope this does not occur again.

@TechbyParker 15 күн бұрын

Hasn’t happened again for me 😃

@pamelahauer9938 10 ай бұрын

OMGeee! 😅 Thanks for letting us know amd giving us the tips!

@TechbyParker 10 ай бұрын

Good luck!

@Primal391 4 ай бұрын

The metal pole that drives the blade lost or is slowly losing its Magnetism. So the blade falls off. When you get a new one, check it out. You’ll see it sticks on it magnetically.

@TechbyParker 4 ай бұрын

Interesting…did not know

@cameronlange1105 3 ай бұрын

Happened twice in 5 months, two machines. Love it not sure we will go for number 3

@TechbyParker 3 ай бұрын

That’s a lot of machines in a short time haha!

@vi3472 2 ай бұрын

That you so much! I am about to unbox my first Ninja Creami, a deluxe model from Costco.

@TechbyParker 2 ай бұрын

Enjoy! It’s awesome!

@ajmaln2387 4 ай бұрын

Exact same issue for me, got it exchanged on Amazon. Gotta let the ice cream thaw and flatten before using it next time.

@TechbyParker 4 ай бұрын

Agreed

@ketoasd 2 ай бұрын

I've been using my Creami for more than a month now almost.everyday and I don't thaw. I just make sure to get rid of the bumps every single time and I never get this "common problem". Though there are times it makes me a little nervous if I see the creami shaking.

@TechbyParker 2 ай бұрын

Man I hope you’re survives!

@laurencampos8197 Ай бұрын

Throwing in a comment to say it happened to us today as well. Crazy watching the sparks inside.

@TechbyParker Ай бұрын

It’s scary!

@chaangos 8 күн бұрын

@@TechbyParker what do you guys do? Turn it off? Pull the plug? 🔌 😱😱😱😱

@andycowin1493 6 ай бұрын

Exact same thing happened to me... sparks, pint was glowing red hot and when I removed the lid it filled the kitchen with smoke. This is our 2nd one with the same issue... we are returning.

@TechbyParker 6 ай бұрын

Did you try thawing for 15 minutes before spinning?

@CanadaNurse Ай бұрын

I literally have a new Creami still in the box, but I am wondering if I should return it. Given the number of people just on this channel that are reporting the same issue, this definitely sounds like a Recall is needed. Ninja needs to go back to the design stage and prevent this from occurring, especially if the magnetic attachment is wearing out within a few months. They definitely need better instructions and warning stickers. We all know there are people who don’t read manuals completely… or at all😉. I read the quick start guide and the instruction manual. It says to inspect the blade and make sure the surface is flat, but I don’t think this explains what can happen if the blade gets tilted or if the surface is humped. Before I purchased it, I watched several videos on KZbin showing them using the Creami. I only saw ONE channel that told people, to let your product thaw for 10 minutes before processing or it could void your warranty. I found no evidence of this; in fact, the Creami instructions say, “For best results, freeze base for at least 24 hours and process immediately after removing from the freezer. The unit is designed to process bases that are between 9°F and -7° F. For Canadians like me, this is -12.7°C and -21.7°C. I know from experience that accidentally leaving ice cream out for 15 minutes will make it incredibly soft. It would be interesting to see what temperature a base changes after sitting out for 10-15 minutes. The instructions also say to put the lid on the base and place it flat in the freezer. If the Lid is causing these humps to occur; which in turn is making the blade go off balance, then Ninja needs to address this. I think ultimately for the best results or if you’re having problems, you need to see what temperature your freezer is set to and what your base temperature is before using the machine and making sure it’s completely flat. This puts more effort into a product that is supposed to be easy and fast. Some other tips instead of leaving your base out to thaw are to shave down the top hump to make the top flat or run a spoon under hot water to flatten the top surface. Thank you for posting this video. I’m still on the fence about the Creami, but at least I know what the problem is and what’s causing it. 🍨🥤🍦

@TechbyParker 15 күн бұрын

Haven’t had this issue again!

@pattygq 3 ай бұрын

I bet this is why the mixing rod is magnetic now.

@TechbyParker 3 ай бұрын

Makes sense!

@willdabeast1150 Ай бұрын

Yep! Just happened to us, too. 😮

@TechbyParker Ай бұрын

Oh no!!!

@victoriaterencio 2 ай бұрын

I am so sad. I bought my ice cream machine in the United States, and when I got back to Brazil, I noticed that the latch was broken. Now the "Install" light keeps flashing, and it won't turn on anymore.

@TechbyParker 2 ай бұрын

Nooooo!!!

@thiagop3519 2 ай бұрын

Alguma sorte contatando a Ninja? Estou querendo comprar uma pra mim mas tenho o mesmo receio, de dar problema e eu levar 100% de preju

@victoriaterencio Ай бұрын

@@thiagop3519 Não compre! a melhor coisa que você faz... deu problema e eles falam que por ter vindo para o Brasil eles não se responsabilizam por conta da corrente elétrica ser diferente e etc... durou 3 sorvetes somente! e tem zero assistência daqui!

@JackWKline 7 ай бұрын

OMG thanks for the heads up

@TechbyParker 7 ай бұрын

Got you 🫡

@user-xk1fb9zn4u 3 ай бұрын

I just came to KZbin to see if it has happened to anyone else - YES it just happened to us! Fire in my sorbet (sounds like a great name for a song!) and the metal on metal grinding made metal shards go into the sorbet! I will contact them for sure -thanks!

@TechbyParker 2 ай бұрын

Glad I’m not alone! Good luck!

@tyramotar Ай бұрын

Any tips on how to flatten the hump?

@TechbyParker 15 күн бұрын

Thaw, scrape with spoon

@lee-annek6969 10 ай бұрын

Didn't read the instructions when you first got it did ya

@TechbyParker 10 ай бұрын

Nope, turns out thousands of others didn’t as well

@lee-annek6969 9 ай бұрын

;p @@TechbyParker

@Primal391 4 ай бұрын

You obviously never use a creami. You can leave it flat as pancake. It will eventually fall off over time. Just depends how much you use it. It’s a really bad design. Hopefully, they will fix it in the future.

@ericacribb6881 7 ай бұрын

This happened to me today on icecream #3. I was already nervous because of the loud noise. Was not expecting to see fire. Lol They are sending a new one.

@TechbyParker 7 ай бұрын

Good to know I’m not the only one!