My Pixel Fold Didn't Make it a Year... You NEED to Get Insurance!

[@scaryifliteral]

Let's not do the "Google is the only one who does this" nonsense. Get insurance on your foldables asap and never rely on the warranty. They'll all do it to you. Samsung and OnePlus too! Don't risk it! kzbin.info/www/bejne/m3nVpoGMbbqboqM Also, please no one else send donations! It's okay!

[@chrismpbuchholz]

amen, brother

[@jsal1993]

Agreed, insurance is needed at this point (even with a case/screen protector)

[@larocc1]

Whats the best place to get insurance for your phone?

[@just_joseph157]

I mean... yes and no. I had a hinge problem with my old Z Fold 2. It stopped opening all the way because of all the dust it had accumulated over the years. My phone had many scratches on the sides and light scratches on the hinge. It was all covered under warranty because the hinge scratches were just that... scratches. They weren't dents or anything worse. When I see pictures of other people's broken Folds and Flips, I always see dents and heavy scratches. I do see the occasional foldable with faint scratches, but most of the time, they do have a valid reason when they refuse to fix stuff under warranty

[@NickAndTech]

I have even less faith in 3rd party insurers. I haven't had this problem with Apple. Whatever bias against them aside, they're in a different league when it comes to device longevity, durability, warranty and customer support. Simply having a physical store that you can walk into in 500+ locations across the world itself makes a huge difference. It is of course factored into the premium price but given the heavy use and abuse our tech gets these days, especially smartphones, it's worth it. I think you'll have to start factoring Apple into the discussion, especially once their foldable arrives. Though more tardy than I'd like, I'm confident it will outclass every competitor on the market in practically all respects except price.

[@Danominator]

Call my opinion unpopular, but if a device isn't worth getting without a warranty for fear of breaking due to normal use...it probably isnt worth buying. I really hope foldables keep improving in the next 5 years or so.

[@scaryifliteral]

I don't think that's an unreasonable position.

[@ProfessorTechNerd]

Yeah but it’s inexcusable to have such crappy customer service for a device this expensive.

[@ArthurZakaryan23]

@@ProfessorTechNerd The price of the device shouldn't be a differentiator for the level of service one gets unless you're specifically buying some higher level of service that's offered but if the standard warranty stipulations are the same for a Pixel "a" series device for instance as it is the Fold then the service you get should be the same.

[@RagingBad]

Nobody is calling that unpopular

[@brownwallet942]

This top-notch phone, costing a fortune, gets all the care in the world, like kissing it goodnight before you sleep, and what happens? It still goes and breaks on you! 🤣💯

[@Shambley1]

The way these companies treat customers paying $2000 for their phone is ridiculous. None of them are exempt from it. One plus taking two months to repair opens, Samsung looking for any tiny scratch on the phone to deny someone’s warranty, google in this case. It’s ridiculous. Honestly I hate iPhones, but Ive been waiting for them to drop a fold because at least they are normally pretty good with their customer service if you have AppleCare in my experience. Being able to walk into an Apple Store rather than sending the phone off would be huge.

[@drewsarkisian9375]

Heh, of course, paying $2K for a phone is pretty funny as well.

[@scaryifliteral]

Is it?

[@devilkazumi578]

If apple sold a fold it would be $3000 - $4000 ​@scaryifliteral

[@biensur19]

Aand the apple car 300 per year

[@Louis1059]

"We'll call you back" is the biggest, "I just want to hang up on you", strategy in customer service. Never believe anyone that use's that excuse.

[@scaryifliteral]

It wasn't a shocking outcome lol

[@GAMIR_SFM]

Not really we use a similar process here with a Gas company and its normal to tell them to wait for a call back from a supervisor since they are not allowef to be on the agent desks

[@hobbitpsi]

@@GAMIR_SFM Also with phone customer support for phone companies, the higher ups actually time you for how long you take on calls and get on you to shorten the time you spend helping them. It's a horrible system.

[@edwardo00]

The crazy part about this for me is I recently just bought the Pixel fold because I was watching this man's videos😅😅😅. Now I'm terrified 😅

[@scaryifliteral]

Get that insurance!

[@netnomad47]

His was defective. You most likely won't face the same issue.

[@Maxx134a]

Listen I don't believe it was defective. I believe it is a heat up and cool down issue causing the layers to harden over time. It happened to me with Samsung. I would also leave it out in the sun, so it would get super hot as well. Anyways. I don't have insurance and I open/close my unit smoothly and slowly lol. Because I got zero insurance! Living dangerously! Hahaaa

[@edwardo00]

@@netnomad47 yeah that is true. He had his for a year. I just received mine so That's probably the case

[@edwardo00]

@@Maxx134a that is also true. I'm very cautious of how I Open and close the phone very cautiously 😅

[@kahuna1247]

This is why boring slab phones are still the most popular format. One of the reasons I'm not ready for folding screen phones is because of the fragility. The Duo got it right from the beginning imo.

[@scaryifliteral]

If the OEMs would replace defective devices, the fragility would be a minor inconvenience.

[@infid3l]

Thank you for sharing this story. I was planning to get a pixel fold, now I’ll look somewhere else.

[@stevedymoke]

I have kept my Duo2 for this very reason. I just don't feel that the foldable tech is robust enough. I suspect that the customer service departments are both struggling to cope with the volume of returns and aren't confident that the repairs will last. Replacement is expensive for them and will result in the same issue at some point. So the outcome is "send it back denying the issue".

[@WaffleusRex]

I kept mine as a backup for this exact reason.

[@sppspharmdude]

Well the oem bumpers don't cover that one corner and that back glass can only handle so many drops.. Talking from experience :-/

[@WaffleusRex]

@@sppspharmdude Yeah, that was dumb. Thankfully, I had bought just a bumper before deciding to get the Surface Pen 2 case. I cut off a bit of the bumper to put on the exposed corner. I shouldn't need to have to do that, though.

[@sppspharmdude]

@@WaffleusRex I ended up just Flipping one of the pieces around that way both the top and the bottom were partially covered. The stylus case actually covers both top and bottom hinges and it still folds well. Who know what duo 3 could have changed.

[@KrisRogos]

That is worrying. Given that the cracks are under the surface, I don't understand how Google can blame you for them and refuse a repair. My only guess is that they just don't have enough inventory of spare parts to facilitate a repair. I know someone locally who had an issue with his Surface Duo about a year in and was offered money instead of a repair as they didn't have the parts or facility to do it anymore.

[@okeyezeilo6187]

This is truly heartbreaking. To be offered money instead of a repair?? This is enough to put one off these folding devices. Seems to me the solution might be to buy a normal phone together with a tablet.

[@KrisRogos]

@@okeyezeilo6187 as someone who had both a phone and a tablet, no it's far from the same. You can't walk around everywhere with the tablet and it is not seamless to go from one device to the other.

[@VasilAndreevPhotography]

I don't think you should leave this alone. This is what they are hoping for. You should chase your rights.

[@richo4447]

My biggest problem with pixel ownership. I can just about deal with some of the handset/software issues but when I have actually needed support for an in warranty phone repair it has been terrible service and endless complaints over weeks and months. Insurance is essential.

[@chrismpbuchholz]

Had a very similar experience with my Z Fold 4 so it's definitely not just Google :( In my case I did have the Samsung Care+ coverage but my defect occurred right before my 1year was up so I sent it in, they sent it back with "no fault found" and by the time I got it back I was past my 1 year so they told me I could pay to go through insurance and I fought with them saying I had sent it in *before* the 1year but I got nowhere. Insurance or not, it's definitely a frustrating experience being told that you need to pay for something which should've been covered.

[@Maxx134a]

Samsung did me very dirty. They rejected my fold3 trade in because they said I left an app installed! Meanwhile it was hard reset. Such creeps. I never going Samsung after that. Google Pixel Fold now. I believe it is wise to upgrade instead of stay with old unit which will inevitably crack!

[@eriktred]

I hate these stories. They need stellar customer service for foldables. They just aren't worth the risk (saying this in front of a zfold and pixelfold). I bet you get a phone call after posting this video Shane....

[@el9delcielo]

Devices aren't Google's core business, it is adds and people's data. Anything outside of that, they don't seem to care much about.

[@tycovie]

Your customer service experience is why I also switched to an iPhone. I do miss my pixel, but this with other issues made me just switch.

[@scaryifliteral]

No question that having stores locally near you help a ton.

[@hobbitpsi]

That's a weird choice of switch. Apple would need to pay me before i switched to them again. I'd have just gone to Samsung.

[@tycovie]

@@hobbitpsi yeah, I know. I had a Note 10 before. I’ve thought about it, but at the time my friend was up from the south and sort of convinced me. I had AirPods, for the phone, then got the credit card, savings account, then a watch ultra. I had an overall great experience l, so I stayed. Now I’m in iMessage threads, still use WhatsApp tho. And there isn’t much I’m missing from an android phone.

[@DJourney87]

Wow, I had the same problem with a replacement device that they sent me and I got another replacement approved almost immediately. I hate that everyone else always has issues with Google support. I never have an issue, thankfully....

[@ronniejaye1]

This is the exact type of thing happening is the main reason I've avoided ALL folding phones.

[@liamcollinson5695]

Imo i like the concept of foldable phones but feel like they just not durable enough it's bad enough having a glass and metal sandwich without worrying about a extremely fragile screen and gunk getting into the hinge

[@Marco-gw5sn]

Thank you Shane, I really appreciate your honest opinion and also that you share your experience with us. Although I was really looking forward to the Pixel 9 Pro Fold and had pre-ordered it, I just cancelled it. I wasn't comfortable with all these compromises like app scaling, price, durability, visible crease etc... all the time. But the way Google Support handled your case (may be an isolated incident) made me cancel the device. Too bad but thanks. I'm glad it went smoothly for you. regards

[@Ryan.Mon24]

What a bummer man! I have the insurance but I decided to just sell it. I’ll end up with the pixel fold 2 possibly. This camera was not as good as I’d like and the weight was just too damn heavy. Love the content!

[@thetruthstand]

I had a horrific experience trying to get replacement earbuds from Google. It took almost 3 months for Google to send me my replacement earbuds. They kept telling me that they couldn't give me new earbuds but they would never tell me the reason. I went back and forth on the chat with so many different representatives. I was finally able to actually speak to someone at Google and that person was the one person that did what they were supposed to do and then I finally got my replacement earbuds. But I decided from that point forward I would never buy any product from the Google store.

[@stankozniewski9385]

I would argue they are pretty sturdy, I'm brutal with phones and my fold 4 survived massive drops. The hinge warped after many falls and then my inner screen cracked, but it was all my fault. I had accidental protection and I got a new one.

[@1horatius]

The quality of the google earbuds it’s mediocre had the pro and the A the pro stopped to work in 5 months and google didn’t honor the warranty

[@y2hbk563]

What also sucks about this is even if you did want to continue to support them now you're stuck with a device that won't qualify for as robust of a trade-in assuming the fold 2 or whatever it winds up being called gets released.

[@minusmartin2]

For a device at this price point and it being so different, i would definitely get the warranty. For a regular phone like the s24 and so on, maybe its not needed. The repair pricing isnt even bad for the screen, back or battery.

[@technogi5222]

That is a bummer, ive been working on a long term update of my Pixel Fold. Luckily ive had no such issue and I do not baby mine. I have dropped it twice with no case and still no damage. Lets hope it stays that way.

[@Astrobiologica]

My heart sank when I saw this happened to your pixel fold. I am truly sorry.

[@markgb]

Thanks, was going to buy one, not bothering now

[@zotj]

Very similar experience with me and my Galaxy Fold 4 and Samsung's support. I fought and fought and finally they fixed it free of charge under warranty. Sold it immediately and back to non flips .......at least for now.

[@warriorplutotrent3827]

I wish i had the chance to sell my galaxy fold 5. One week after the one year warranty ended it developed a dead pixel inside the crease for no reason at all and i baby this thing. It's almost like they designed it to break after a year. My fold two i ran that two years years no problems. Just that the camera sucked as they still do today😂

[@jeffrosenberg8307]

Id like to add my 2¢ to this comment section, albeit a few month old video. Thats extremely lame on googles part for not covering that over warranty. That being said, i actually pre ordered the zfold4 when it was launched, used it for just under a year when a black spot of dead pixels appeared in the fold of the large screen. Sent it directly back to Samsung as no 3rd party authorized repair centers near me. 1 week later got the same glitch notification from them that my phone was being sent back unrepaired, AFTER they had already confirmed it was warrantable failure. Couple calls later and they informed me it was due to them not having parts to repair it. Ended up getting a full refund of $1919, took a month to get my money but they at least did that. Sad google isnt holding up to even samsungs crappy customer service. Just bought a pixel fold and am glad i paid for the extra warranty after seeing this.

[@rachelartellan274]

If you're in the states try contacting your state attorney general. Theres usaully a website for each specific state and its fairly easy to fill out. Also try contacting google or any company only through email or chat that way you have receipts for everything they say. But yeah by law a company has to honor there warrenty. Whether it be repairing the device, sending a new comparable device or refunding you. It could take a while but doing it this way usaually guarantees an outcome and theres really nothing more required of you after you fill out the forms forms for the attorney general. That is until google contacts you about it. This is the route I've taken in the past when companies are difficult to work with and has always yeilded results.

[@MaverickAussie]

I wonder if this is one reason why neither Google nor One+ have released their foldables here in Australia - although we're always told it's market size - but our consumer laws would mean you have an excellent case to have the phone repaired or replaced free of charge. I find it worrisome that you've given up because of the exceptionally poor customer service and have had to accept the crack in your phone's screen. If it gets worse and does stop working you'll be in an even worse position. For an expensive device like this to not even last 12 months is insane.

[@ghostdragon2593]

Oh dang that's tough! I got the Pixel 8 Pro and opted for the basic Google warranty instead of the extra warranty so hopefully I never have to deal with their customer support.

[@hobbitpsi]

Nah for regular devices they should be fine. The reason all these companies are so bad with Folds is probably more because the screens are expensive as hell.

[@S7EVE_P]

My experience of their customer "service" was similar. As bizarre as it sounds, its probably better to buy a Google device from Amazon and not direct from Google😆

[@hobbitpsi]

Or your carrier. From your carrier you get direct support.

[@KevinTspirit]

I'm really sorry you had that experience. That's stressful, especially when a device costs that much. Thank you for reminding me, need to get device care for my Tab S9 today. I purchase off Amazon and the Asurion rates are high, so just like my S24 Plus, I go directly to Samsung. (Note to others) Have to take pictures of the device, and they approve or decline coverage, and you have a deadline to do it.

[@raxcentalruthenta1456]

Repair horror stories like this are exactly why I enrolled into insurance when I bought my z fold 4. I'm buying a premium device, I need to have some sort of assurance that it will get replaced or repaired for an affordable price.

[@pinnacletothepit9173]

This is why I take out insurance and buy my phones thru Best Buy… or apple. I was never once denied a claim on a phone when I was using iPhone, and going to the Apple Store with insurance. I now use a Samsung 24 ultra and I hope if I ever need it fixed I don’t have the same problems you’re having with google.

[@samanthamarasca8864]

You handled this a lot better than I would have. I would have been sideways! I'm not an Apple fanboy by any stretch, I've had several but mostly use Samsung and OnePlus. Where they are better than every other manufacturer is that they have brick and mortar stores and generally excellent customer service.

[@scaryifliteral]

Oh, I have been pretty sideways lol. Just not on camera 😂

[@samanthamarasca8864]

@@scaryifliteral rightfully so! Keep on them, all of these giants just want people to lay down and take it to see what they can get away with. No way an $1800 phone should have done that, and they should stand behind their brand.

[@polymatrix]

Maybe it’s just not easy to tell from the video, but from what it looks like at 8:37, if the digitizer is intact and the touchscreen is functional then I think you would say the screen is scratched, not cracked. If the service center looked at it and felt the same way that is why they would say there was nothing wrong. Companies won’t replace screens for scratches.

[@scaryifliteral]

Can't scratch the screen while leaving the screen protector intact.

[@DROM27]

Mine had the folding screen go dark and Google honored my warranty and sent me to a local shop to get it fixed, the shop didn't have the parts but they ordered them and everything went well

[@7XDDM]

This is why I continue to use Apple. Say what you want about pricing, but my phone can be repaired that day/ next day and I'm back in business. If this was your primary device imagine trying to work or whatever from it. As someone who NEEDS their phone for their job this is ridiculous.

[@sppspharmdude]

Quality assurance isn't the priority. It's number of units sold.

[@GOTgoodoldtech-1964]

It is important to determine the root cause of the cracking issue. Is the battery expanding and causing internal damage, despite the absence of external signs? It is crucial to monitor for overheating as expanding batteries can cause significant damage. Based on my experience working for Apple, I have witnessed numerous instances of cracked screens resulting from pocket pressure. Therefore, I strongly recommend using a protective pouch to safeguard the device.

[@retr0g0dfather]

I'm going to pull my SIM out of my Fold and switch back to my Duo 2 now. Had my Fold for 2 months and I just complemented it by saying it's not as fragile as I thought it would be but now I'm concerned. This is crazy

[@scaryifliteral]

Yeah, and it's a tough pin down sort of situation. My device had been rock solid until it randomly wasn't anymore.

[@MrAdhiSuryana]

Ahhh remember the day of old flip phone? Even when the screen is fine, the flexible cable wouldn’t survive and thats what happened to my Fold 4. So yeah, it will never last as long as “normal” candybar phone

[@cmlosaria]

This very reason (as well as having limited funds hehe) is why I went with a duo. These folding single screens will break down and MY FEAR is it will happen on a very important day.

[@fitzworld18]

I have heard my fair share of folding phone horror stories but not from google's end. This one takes the cake. I was aspiring to try their folding phone on my next upgrade. After this story, I am not so sure. I will stick to slabs for a little while longer.

[@bokie2461]

I would still get a foldable, mate. You just have to make sure you have insurance on it. These companies, at least in the US, are notorious for not honouring warranty. But insurance, you always have their backing. Even if they can't fix your device, they'll send you a check.

[@jscottupton]

Anyone with a basic knowledge of "stuff" knows that it is too early for phone makers to have a RELIABLE, folding phone. When they finally make a good one then the massive sales will follow.

[@thumbtak123]

The phone, for me, is not having any issues, and I have support with my phone service. T-mobile has never been an issue with phone issues. Maybe see if your carrier has options.

[@sachinhj9910]

I am not taking the insurance because I don't own the foldable. I surely will not but a phone that demands an insurance to feel safe...

[@Alextherock9]

OnePlus Open 2: Second-gen OnePlus foldable will not be released this year, apparently by a news article

[@keithrussell2175]

Shane, so sorry for this mess. I have one and am now very concerned that due to design problems, the inside screen is scratched with hardly any pressure, perhaps the edge of my finernail. I left the Apple ecosystsem as I used to be an Anroid person, flashing ROMs, etc. back in the day. I thought I'd see the latest Android experience. I had my hiccups with the move from Apple, but now I could be stuck with a danaged unit. Google wants to sell teh Pixel Fold 2? I'm sure it will be nice, but never again will I pay almost twice what I normally would for a cell phone. Gah!

[@TunedByJ]

This is unfortunate and quite frankly a poor customer experience.

[@johncraig1637]

I'm resigned to the fact that I'll probably have to move to a pixel fold or oneplus open if I want to stay in the folding phone space, but my 2.5 year old Duo 2 is thundering along, solid as the day it was unboxed. I've dropped it, left it in a red hot car for hours, spilled water on it, hammer it for 8-10 hours a day, and it just gets on with the job. Hopefully there's another 2-3 years left in it

[@Jbrimbelibap]

Actually, despite their flaws the Surface Duos were more durable with their traditionnal glass screens ! Also I don't think your pixel's screen will just suddenly die, it's just the ultra-thin glass thing cracking, shouldn't affect the actual oled beneath

[@natjes6017]

Wow, that really sucks, sorry to hear it. I´ve been looking forward to the Fold 2 if they should sell it were I live, but maybe I should take a step back for a while...

[@SWACBUZZ]

The main reason why I'm never buying a foldable. I have a Flip 5 that I got for free and I had to do a warranty replacement on that one. I'm just letting it sit until I trade it in. I daily drive my Pixel 7. I wanted a Pixel Fold but these things are too risky.

[@armanschannel6308]

Shane ,hello from Kazakhstan. Well, your story is crazy as hell. That's why i dont buy fold phones. They have a big place for improvement. I hope you and your device will be good ! Stay strong !

[@timothyxxxpaul]

I’m gonna wait another 3 or 4 years before even thinking about buying a foldable phone. It just isn’t good enough yet imo

[@stephenmartin8331]

Last Google device I bought was the Nexus 7 tablet. They've gotten worse ever since.

[@Neal516]

my fold had the white vertical line in middle. i went to two pixel stores and an independent store and they denied the repair sightinf scratches. i polished 80%of the scratches out and sent photos to google and they still denied it. i domt understand, its like their workers are incentivized to deny it? the repair is so expensive you might as wel biu a normal pixel. they should at least offer a trade in to us

[@mizanrahman4759]

Screw then.. Not buying the pixel ever.. Thx for sharing bro

[@ProMediaHub]

I’ve heard other stories similar to this one that Google has extremely bad warranty and customer service. Was going to get a pixel 8a but this has persuaded me not to get a pixel phone or any other pixel device.

[@Jho-qj5yw]

my fold 4 lasted a little over a year....never buying a fold phone again

[@Dwayne3007]

One of the reasons why i avoid foldables for now. Its just not the right time.

[@scaryifliteral]

But it *could* be if the OEMs just took care of the customers..

[@DefiantComrade]

You have to get a case which covers the hinge, or else it WILL get damaged or the effects would be seen on the inner screen.

[@jimmyispromo]

My wife's Pixel Fold is still prestine since day 1 release. (Was mine originally, then she stole it and uses it more than I did) haha

[@danielgrezda3339]

Really want a foldable but I live in Albania so the repairs are too expensive. Hope these devices get more durable in the future.

[@sppspharmdude]

As I watched this video I was interrupted with an add offering me $700 back on a Google pixel pro 8 after signing up for Google fi wireless plan for 24 months. Nice.

[@BassFoxNation]

you don't need insurance, if it breaks for no reason then don't buy from the same company again.

[@scaryifliteral]

This makes absolutely no sense if you understand what insurance is for

[@Franceskoay]

I had to replace mine as well. Eventually switched to the Pixel 8 Pro and now dealing with sudden LCD inking within 7 months owning the device that Ubreakifix states is a "physical damage". As much as I love the Pixel magic, I've decided not to support a company that puts out substandard products. Anything but a Pixel.

[@jheidemann68]

Im on the same page with you. Fantastic function, form factor, camera, etc.... but after it cracked being used in the same conditions and environment my OG Surface Duo was used in, then needing to file a insurance claim to replace it, I am now too nervous to daily drive this thing. I am back to my OG Duo for daily driving...

[@Simsationxl]

This is why I love Apple stores.

[@iosdroid718]

I love my Pixel Fold but good thing I got third party insurance with eBay.

[@SoDopeSoill]

Same thing happed to me with a black front screen. Google has terrible support for there devices

[@tomlee252]

when it comes to cell phones, I always get the warranty, just in case, when in doubt

[@johnnykeener3727]

My Samsung Z FOLD 3 going strong since launch, knocking on wood it keeps going, but stuff happens, so ya.

[@glassman72]

I have a pixel fold and I'm hoping mine doesnt break, but I use it in a rotation and not as a daily driver

[@stankozniewski9385]

Its best to buy an aftermarket warranty, preferably with accidental protection, i replaced my fold 4 with the best buy protection, my inner screen cracked due to the hinge being warped, from being pretty brutal on my device it fell at least 20 times. In my opinion they are pretty solid devices. Conrete and asphalt drops not carpet 😂

[@Kale-w5t]

A curious question: Are there people over eighty years of age who are very elderly people who own and will use modern smart phones??🎉🎉

[@thedancingsousa]

I had to use my insurance on my z fold5 this last weekend. Ive always carried insurance since i started buying foldables, and i cant ever understand why someone wouldnt. Companies never want to honor warranties. These phones *will* break under normal use, eventually. More moving and bending parts will always eventually break. Have insurance, have a backup for when you need to use it. But people on social media ALWAYS freak out and it brings out the "ive had my fold 1 since launch and never had a problem!" Nutjobs. Like, good for you. Thats not normal.

[@scaryifliteral]

Just keep in mind "eventually" is unprovable lol. My other folding devices have remained fine. Luck of the draw to some degree I think.

[@slavaukrania]

I have a Google credit card which lets my finance 0% interest for 24 or 36 months depending on what I'm purchasing. I don't use it because my other credit cards give me +1 year of extended warranty and 90 days of accidental damage warranty. I don't trust Google to repair anything, even during the manufacturer warranty coverage period. Regarding OnePlus, I finance their phones. They have great customer service and extended warranty prices are reasonable.

[@healinglarsen1969]

Hi Thanks for your video Shane. I will really say you have been unlucky. Ive bought it used from a Danish site. It came from germany.a month in the screen cracked alot like yours. Ive send it back to Germany with warranty. They fixed it and it came back within two weeks. And have worked fine since. I really hope its just you that have been unlucky. I dont know if its worse with Google in USA than Europe but the service was fine here.

[@dacook1987]

Yeah as you mentioned it is across the board a problem with all three providers of folding phones right now. I've had a previous z-fold 3 which took about a month to get resolved and lost a couple times as well at Samsung. I have had a repaired OnePlus open that took almost 2 months to just replace the internal film. It is certainly a weak point with this company regarding long lasting support on these devices. I even had the advanced Care solutions with both of those companies and still had this much struggle.

[@geoffreycoar2762]

What I would do if I were you is send a letter to Google explaining your story to them but also add that you have a KZbin video site that reviews phones and tell them you will use your platform to send negative comments on their warranty process and how they handle repairs. Maybe they respond with apology and either fix or replace your phone.

[@scaryifliteral]

Since I am part of their team pixel, they actually do keep at least light tabs on the channel. You'll occasionally see the official Google account comment on my videos. That being said, there's something about using that to get my phone fixed when other people wouldn't have that opportunity that just feels gross to me.

[@maouriceg]

This happened to two of my pixel fold devices. Getting them replaced was a multi month ordeal, needles to say. Once I got the second replacement I sold it. Your problem is not an isolated event.

[@bad65dad]

That's why I have Att premium insurance 99.00 same day replacement and free battery plus screen replacement low as 29.00 on my Pixel Fold. All of these companies like to do that.

[@gamemods855]

Its telling that a company as big as Google can't even repair a device that they make. They simply don't care once they get your money. I had a similar bad experience with a Pixel 7 Pro that kept overheating. I'll never buy another Google device.

[@MrLoipurz]

This is stark contrast to Samsung. Had to send my Flip3 once before because of mic problem. They change the whole hinge assembly while on it because mine starting to misalign. Then I dropped my Fold5 on a pavements leaving dents all over the phone. They replaced it with a new one. Well, I am indeed in their Samsung Care+ program which kinda similar to insurance but I got it for free for 2 years as a perks from them. So all in all, IMO it’s Still count as a device warranty

[@scaryifliteral]

It's hit and miss with all of them. People have been taken great care of with Google and then there are people like me.

[@czkmeister]

Until they scratch your display with a knife and claim you're not eligible for any repairs within warranty because you caused it to fail.

[@coolisack]

I had the same issue with Motorola for my razr ultra. I ended up skipping the phone support after the 2nd time and used their repair portal.

[@bbowsavage9]

My fold didn't make it a year. My charger port stopped working and it would randomly glitch

[@Vss077]

thats very unlucky but kinda expected by such thin layer of flexible glass. glass is glass and still breaks, the thinner the glass layer the easier they tend to crack since its always under tension. sometimes it help to have a little note sticked to the device what the issue actually is & where to find the damage. (had kinda similiar experience but the shop called me in that case & asked whats the problem was cuz they dont see it on their software /interface.) dont expect them pull up the id from the website where the problem is & especially if it only says "broken screen or glass" (if its even stated there) they gonna open it & see a normal phone screen, wont need any further inspection. especially if u see the cracks only on an angle or light source shining on it.

[@BensTechTube]

WoW THAT IS UN-FREAKING-FORGIVEABLE!! Samsung screwed me HARD! S22 Ultra had a 2 phone trade in deal, they said they only received 1 Note10 Ultra instead of 2, I fought with them for 8 mos! 8 mos! AND STILL TO THIS DAY HAVE NOT RESOLVED IT! I THINK IT IS THEIR JOBS TO BE STUPID, SO THEY HAVE DENIABILITY!

[@hobbitpsi]

I just wanted to point out that now all of you know how us Veterans feels when we're trying to get our Disability percentage rate increased with the VA. Basically they deny our claims, saying it's not "service connected" so we end up fighting them for years or give up.

[@Walrondrm]

If you used your MasterCard to purchase the phone, you might be able to get it replaced based on your warranty. I've used my MasterCard warranty a few times when a company has dropped the ball or if the company warranty expired within the year.

[@ElduroJamCub]

I parked my Google Pixel Fold 4 months ago and replaced it with OnePlus 11 and I use my Z Fold 5 and Ultra 24 for work. I can't wait to pay it off and sell it for a massive loss 😢😂.

[@aaronsmith7415]

Id keep sending it back sooner or later they will figure it out they are paying shipping Everytime lol 😆. Maybe that's petty but who cares. Kinda glad I traded in my pixel fold for the OnePlus open. Really love my Open. Definitely my favorite foldable ever. Perfect size between the pixel and fold 5

[@jamiehunter3567]

This exact situation is why people don't trust foldable devices. If these companies don't even hold up their end of the bargain as far as warranty goes then I hold out little hope that this particular market is going to grow and I would go as far as to say that the market will now shrink to the point that no one will trust them at a price point of around £1600 and it will be all these companies faults. They've brought it on themselves. Great vid sorry to hear you have went through basically same story as myself although in my case it was Samsung 👍

[@wahristklar2992]

i have a insurance for the display.

[@williamcrowder5716]

Interesting what draws me to the Samsung and pixel is the security of the manufacturer's warranty. Maybe it's better to go for a Chinese import and insurance?

[@scaryifliteral]

6 one way, half a dozen the other

[@beezrow]

OMG ... I love you Spider-Man/Venom t-shirt ... yeah, that's all 😅

[@tigertongue74]

Bad Form Google,Bad Form!!!!