✅Ring Floodlight Cam Flickering LED - Fix Repair Replace With Protect Plus Warranty?

My Ring Floodlight Camera started flickering its LED lights like a strobe. It needed to be fixed and I have the Ring Protect Plus plan so I put it to the test to see what they would do to repair or replace the unit under warranty. I contacted Ring support and after a quick "diagnosis" over chat they shipped me a new unit via 2-day air. Removing and installing the new one was easy and seemless and then I just shipped the old unit back to Ring with a prepaid shipping label.
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[@kenneththompson8640]

I am glad you posted this video. A little annoyed with Ring. I spent almost 2 hours on the phone with them while they trouble shot my floodlight and camera. A quick search and there are hundreds of posts about this exact issue. They know exactly what this common problem is. Why waste my time with trouble shooting? The representative even spoke to a manager and told me I might have an electrical issue. After emailing them a video they decided to send me a replacement device. I am a lawyer. Maybe I should send them a bill for wasting 2 hours of my time and lieing to me about a possible electrical issue. It's a diod inside the unit that goes bad.

[@rockiemountin7535]

Thanks for the info this is exactly the same problem I’m having with my ring floodlight I also pay I think it’s now $130 a year and I didn’t realize they would replace it I’m gonna give it a shot thanks for posting

[@Luvmygrands10]

Mine just started flickering tonight, good thing i have the $100 plan also. Will definitely be calling in the morning.

[@tolust]

"Rome wasn't build in a day".............The look you gave the camera was PRICELESS !!!!!!!!!!!!! i was dying laughing !!!

[@williamfoote2888]

Dang. I was hoping for a fix, not having to deal with Ring. There’s no reason for them to fail. Everything is solid state. Makes me think it’s a designed in failure mode.

[@ihaveaname8874]

Mine started flickering yesterday, also have the $100 per year plan...so it should be no problem to get the replacement after seeing this video

[@NaterTater]

That's correct!

[@KIKOMAN1234561]

@@NaterTater how did you guys get the 100 plan?

[@NaterTater]

It just their Ring Protect plan, subscription for video recording. I think they have changed the plans slightly now but still similar.

[@ThomasNicolini]

Hi Nater Tater, I had the same issue that occurred last night during a windy snowy night, I turned it on an off and nothing worked. My first thought was maybe the snow covered the camera; I keep the unit off all night and this morning I checked and there was absolutely no snow covering the unit. I called Ring, they advised me that said Unit is NOT covered under any warranty, I purchased this unit is 2017, and have the 100.00 a year service, the Ring associate walked me through a reboot process, hopefully it works. Great video

[@NaterTater]

The warranty certainly covers this but you had to buy the unit new and maintain the full ring protect annual plan without lapse.

[@tommooe4524]

Ring just replaced one of mine too…..ezee-peezy…..great tech support and lighting fast replacement

[@lexuslicata]

I’m just starting out with Ring. Enjoyed your video. I’m waiting to add a spotlight cam and floodlight cam. I have the video doorbell installed and everything went very smooth. I’m always interested in finding out how a company’s warranty works.

[@newsspotterlivenews7025]

Yep same problem with mine last night they are sending me a replacement right away with no problem at all….

[@tonysanders3760]

Question ? If I don't have the service and my device goes out is the warranty void ?

[@marlinnotfish]

Thanks for the video, Same thing happened to mine. I think the cold weather killed it. I called them and they are sending me a new unit free of charge, even though mine was out of warranty. I pay the $100 a year for their services so maybe that’s why. They do want the old one back so I’m assuming they refurbish them.

[@colleenmuchka7793]

When I called Ring I pay the same $100 every year for the warranty they told me I had to send the camera back first and then they would check it out and either fix it and send it back to me or replace it with another one. Which is really stupid because it’s just a light and I still want the camera I don’t want to wait all that time while they do what they have to do. And then I would have to have an electrician come out twice

[@troyspurlock9953]

The last time I had an issue with RING was a keypad. They replaced it quickly. However, with my floodlight camera flickering LED light, they want me to jump through 15 hoops running this test, do that, etc. darn near to the point of uninstalling it completely before they will reissue a replacement. So tomorrow (it's late and cold, not going out on a ladder to press and hold a button right now) I have to run the last reboot test. If it fails, then I should get a replacement.

[@nolynoe5796]

Great video but it’s not a lifetime replacement program. I was 17 days pass my warranty and they offered me a discount on a new one. Now when I first bought in I know they told me it was a lifetime replacement if any of my cameras had issue. Now they’re saying something else. That was over 10 years ago when I bought into that plan.

[@livefunfully]

so, the unit was needing replaced...ours was flashing all the time when there was motion..thanks for the help

[@MaDuceRules]

I kind of liked the flashing strobe effect. Bet that was cool at night.

[@NaterTater]

Definitely annoying! Glad it wasn't near any neighbors, they'd be upset.

[@marie.s9995]

I'm here bec our 5 -year old Ring is doing that. I guess it's time to replace it. I enjoyed RING cams. It works really well when your internet connection is hardwired, not Wi-Fi.

[@ForkLiftGuy21]

How are you hard wiring wifi cameras?…

[@tolust]

thank you ! Nater the toolman Tater on ABC ;)

[@NaterTater]

You're welcome!

[@zuffy8778]

My floodlight was doing this last night, I had to turn off the motion light. Found your video and I went to check my plan. It's basic, so no extended warranty. What a bummer.

[@zuffy8778]

I called technical support anyway to see if a reset or reboot will help. After troubleshooting, the light was still flickering. Surprise surprise. She said I will get a replacement! I wasn't expecting this for a 5-6 years unit and only have the basic plan.

[@NaterTater]

Cool!

[@MrPants1970]

I have just got a brand new Ring Wired Floodlight Pro, been up 2 days and mine is doing this. I turned off and on again and it cleared the issue. But I am concerned about it’s reliability

[@cmv07]

how did you turn it off and back on?

[@NaterTater]

If you dont have a light switch for the floodlight then you can flip the electrical breaker off/on for thr circuit that powers it.

[@pragneshprajapati273]

I have 2 of them doing same thing what a coincidence started happening around the same time as yours. Will be doing the warranty claim for sure.

[@NaterTater]

Should be covered!

[@thoryan946]

Yeah this literally just happened to me. Went outside and noticed the floodlight was flashing like crazy on the one side. Was hoping it was a software problem, but definitely looking like hardware/electrical problem. Pretty disappointing that this floodlight didn't even last me 4 years. I bought it in the summer of 2018 and was using it in Northern Ontario, Canada. Winters are rough, but the floodlight is rated for the weather I have here. Looks like I'm gonna have to buy another floodlight. :/

[@NaterTater]

@@thoryan946 check with them first on warranty! Even without subscription.

[@hr9067]

Thanks for posting this info. I have four of the same model also about four years in service. The first of them started flashing last fall now I have three flashing. I wasn't aware of the extended warranty. Was that through the $100 a year cloud service?

[@NaterTater]

Yes, the $100/yr cloud plans indefinitely extends the warranty.

[@indrek777]

Had a same problem at after 1 hours with support person on phone it came out that even if you are under Warranty/protection plan with them and pay 100 eur a year.. still not all cameras are covered!!!!! Only the ones you buy from them and are less than 1 year old. So basically it is a scam.

[@stevenjackson7538]

Nice Video !! What questions did they ask to verify Ser# ? Receipt ? Steve Jackson

[@NaterTater]

I think just device name on my account. SN is listed under that too though.

[@bob-o9865]

I have a Ring floodlight camera with this same flicker issue but I do not pay for there services so I guess I’m going to have to remove it completely. What a disappointment

[@NaterTater]

You could swap out the light fixtures (keep mounting and camera).

[@rickslife]

I’m pretty sure your light is trying to tell you something.

[@NaterTater]

Morse code?

[@ms10999]

I pay and they won’t replace mine.

[@ForkLiftGuy21]

Correct. They knew they have an issue with this model and discontinued it and no longer offer replacement.

[@xldyelx]

You didn’t fix anything you just replaced it lmfao

[@NaterTater]

Oh