Number of FTE (Full Time Equivalent) Required Calculation | Call Center Agents Required | Techno49

Number of FTE (Full Time Equivalent) Required Calculation | Call Center Agents Required | Techno49
Hello friends, In this video, I have tried to explain how to calculate number of agents required monthly wise in a simpler way with the help of calls , AHT , Occupancy , Working days . Working hours.
Very important interview question which you all should know.
#agents #occupancy #aht #techno49 #education #callcenter #learn #customerservice #shrinkage #attrition #wfm #workforcemanagement
#youtube #yt #tending #forecast #exceltech
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