How I Handled A "Problem" Customer

[@ohiowoodburner]

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[@kuheju]

Thats koling winter.

[@mikebeighle668]

Thank you for seeing it so clearly, you are humble, it’s impossible to not prosper with this attitude and work ethic, love your channel!

[@AllenFamilyFirewood]

Great video Joe . We are seeing things change here in Maine more an more people are wanting the small loads . We adjusted the price to be profitable and we’re gaining more an more small order customers . Lil more work but a lot more $

[@ohiowoodburner]

Agree. People are willing to spend! It amazes me how some in our industry would rather complain about these customers than listen to them!

[@bigd341]

Absolutely !! I have been in the business for 38 years now and the customer buying wood to day ( as a rule ) is not just burning wood for heat ! I am changing my way of doing business this coming season to delivering face cords ( never have done that before ) and I will adjust the price to be profitable ! I am in mid coast Maine . I use to do around 700 full cords a year of green firewood but now at 73 y ears old 😮 I only do around 200 full cords ! But times are changing and it's time to change with them so will have to see how things go this year 🤔🤔☺️ P S I am getting into seasoned fire now have been for a couple years now ! Working on getting it under cover so it stays some what dry ! 🙂😉

[@Gus1966-c9o]

I enjoy your little history lessons of your area Joe . Your Dad was a trooper working 46 years at that steel mill ! . Great Vid 👍

[@ohiowoodburner]

He got me a job one summer at the mill. I swept the floors in the boiler house. That was enough for me LOL

[@douglasking742]

From one Cortland boy to another: Great advice that I’m sharing with my team!

[@SheratonParkFarms]

What a great perspective! Thanks for the wisdom. Had never thought about others complaints in that way.

[@FredFlintstone21]

Awesome video thanks for sharing Joe! I bet you the premium price she paid for the 1/3 cord is still quite a bit cheaper than buying by the bundle at the gas station! And, she is getting it delivered and stacked and feels good she sees directly who her money is going to! A guy who is very friendly with a smile and a thank you!

[@ohiowoodburner]

Excellent post Fred. Thanks so much for the kind words

[@BuckCountryWoodyard]

Great points and made with humor! Thanks for sharing this video - very cool courthouse view as well. We have some noteworthy RIchardsonian Romanesque buildings in a nearby town - very neat architecture!

[@troytreeguy]

You’re absolutely right! We are working on manageable sawdust bings or sacks because we have nice clean dry circle sawmill dust which is almost a small chip, so that people don’t need to buy a truckload. Like you made clear there’s other niche markets. Well done.

[@bruceramsden8245]

Joe, having worked retail for many years, something I learned and taught my employees, The customer is not always right, but 100% of the time he is always the customer and he is the one your paycheck comes from

[@ohiowoodburner]

Well said Bruce!

[@ChampionFirewoodManitoba]

I don't often get tips doing firewood, but weirdly enough I get tips more often from customers that are difficult to deal with

[@RichardMiron]

Great video and even greater attitude toward your business. Glad you are taking this attitude. nice that you have adjusted your pricing so that you can make a decent profit for your work.

[@ohiowoodburner]

I appreciate that Rich!

[@tomrunning357]

She just has a crush on you and enjoys seeing you😮. Customers like her actually tell their friends how dependable you are and that creates more customers.

[@Cuz411]

What a great lesson for people. You had me going there for a while. 💪🇺🇸

[@mountainlife289]

Glad i watched it all before commenting. Would like to start a business but would like to learns some more about the paper work side. Any advice? Great video.

[@Mikegebert-m7s]

First time viewer. At first i thought you were complaining about getting repeat business but soon realized what you were up to. Keep up the good work sir

[@ohiowoodburner]

Thanks Mike! These are my type of customers!

[@JeremyCarr-xl8ve]

Good to see you are still at it!! Praying you have a great year!! Keep being a servant and providing VALUE and it will be hard not to have a great year!! Appreciate you! Jeremy Carr Hamden, CT…….by way of good ole Memphis, Tennessee!!

[@ohiowoodburner]

I wondered where you have been Jeremy. You need to come to the Expo in May

[@nhhbbyloggr5022]

You are right on. Good service, be on time, provide quality wood and above all it's all about service ! Loved this video with the twist.

[@ohiowoodburner]

Thanks buddy!!!

[@chrisartman6168]

Hi Joe. Glad that you “straightened out” your customer! 😂 I don’t mind small quantities and stacking either. But it’s included in the price. Great video! Have a great day and stay warm these next few days 👍🏻!

[@ohiowoodburner]

Agree...pricing is key. That is the core of my business Chris!

[@keithbeynon3878]

Just for a second I thought you were having a bad day but soon realized what you were up to, fun video. I do hear you about being over winter but get ready Monday and Tuesday it’s going to be cold around here in our area.

[@ohiowoodburner]

Suposed to be in the minuses here. Ugh

[@chipseal9403]

I smelled a trick right from the start of his video. I also love your humor. My dog LOVES to go outdoors. (He never likes going out windows.)

[@ohiowoodburner]

haha. Thanks chip!

[@larryterrell8458]

Good one Joe😃, I’m glad I viewed the entire video before commenting. I listened to your business model in the past and felt the beginning of the video wasn’t you thinking has he bumped his head🤕. So here it is to you “Thank you” . Such great advice for any business young or old.👏🏻🇺🇸

[@ohiowoodburner]

Thanks for having faith in me Larry!!! Stay warm buddy

[@williamkleinsLost40Lodge]

Joe when I started selling firewood at age 17 my dad gave me two words of advice. Never sell wet wood and never short them he said if I did those two things I could sell all the wood I wanted. Such a true statement. Peace

[@ohiowoodburner]

Thanks WIlliam. I agree with your dad. I can't imagine what goes thru sellers heads when they short someone. How much is a stick of wood worth to them???

[@Garrett572xpg]

I agree Joe. High quality Seasoned firewood and service is worth way more than bulk guys dropping off fresh split stuff full of dirt and scraps. I delivered 2/3 full cord of oak today in -5 degree weather to a repeat customer. I did it today bc i was bored and didn't want to wait 2 days to get paid for something i could do in 1 hr. He always tips me bc i always show up right away with small split 1 yr seasoned dry firewood perfect for their fireplaces. He's got a big log home cottage next to his new big modern lakehouse. Both have fireplaces. Keeping customers happy keeps them calling u back. Proper planning for all your customers helps u stay ahead on your inventory bc u have a general idea of how much firewood u gotta be making at least every year

[@Grizzydan]

I can't get my firewood guy to bring bulk, which is wild.. I want a big $500 dump trailer load and he seems to be happier bringing truck loads. Needless to say I'll be hunting for wood elsewhere this summer. Honestly more and more I want to get back to cutting my own wood again. Main reason I found your page as I want to get back to an old dream of building my own firewood processor. Doesn't have to be fancy. The last one I built was basically a wood splitter with a log table with rollers I pushed logs myself, or stacked up rounds.. This time I have much bigger plans.

[@ohiowoodburner]

That sounds like an exciting project Dan. i met a guy who was doing the same but was struggling finding a good saw motor. He was going with hydraulics instead of using a saw

[@reforgedcriterion1471]

@@ohiowoodburner Hydraulics seem to be the best way to go in the long run. Once assembled all you need to replace is the chain rather than put hard hours on a thousand dollar saw. My firewood guy doubled his price this year, and I see free wood EVERYWHERE around me. 1 out of 5 marketplace listings say they have equipment to load your trailer for you. But my firewood guys phone is ringing off the hook. He also never delivers me dry wood. All of it was a log in a pile a day or two before. I think you have a good point about catering to people who wait until the last minute for wood, and are willing to pay for good dry wood NOW. Back home I never thought about selling fresh split wood. Everything was stacked and seasoned for at least one summer. Here I haven't been able to find a single person to deliver seasoned wood. Not like I did it, not like you do it. My wood guys excuse is "dry wood burns too fast" yeah but wet wood creates too much smoke which clogs your chimney and doesn't heat anywhere near as hot! To recap, my wood guy delivers wet and barely burnable wood, has doubled his prices, and his phone is ringing off the hook.. i think there is a vacuum here that is just begging to be filled. I think it may be worth it to start putting up wood again for next winter. Anyhow, sorry for the ramble.

[@outdoorswithlarryrobin]

Hello Joe, you are a spot on my friend Robin just delivered seven bags before the storm and we had a customer coming buy a half cord and loaded it them self by hand yesterday

[@ohiowoodburner]

Sounds Like Robin is up for Employee of the Month Larry! haha. Hope you both are staying warm!

[@meongkeong-g6j]

I think I am a lady like your customer. I told my firewood vendor to deliver wood 2 - 3 times during the winter. Why? My wood shed is used by a 92 and 88yo couple. It is close to their door. My new shed is very small and narrow and I can't have 1 cord at the same time. Yes, you are right your industry is service industry. Thumbs up for your excelent service.

[@ohiowoodburner]

thanks for watching and thanks for the nice comment!

[@DaveDunehew-e1f]

Joe, excellent video. I must say you had me confused at the start when talking about your customer 😉😉. I said to myself, this doesn’t sound like Joe. I was glad as we got further into the video to see you were just leading the viewers on. ❤ all your videos, keep them coming. Best of luck with your upcoming National Wood Expo. There is a lot of chatter about it on other Woodhound channels. As you always say, Have a great day.👍 Dave from Maine.

[@ohiowoodburner]

Thanks so much Dave for your comments and appreciating my humor! Some, it seams, have missed it! LOL

[@BentIronBins]

Any job can get irritating but a happy disposition like yours is refreshing to see that is why you are successful , till the next time 👋

[@ohiowoodburner]

besides, this is nothing to get frustrated with. This is MY kind of customer!

[@AlanDrury-b7j]

Joe I did watch the whole thing. My comment was at the beginning. Love your videos. Alan from Sunapee

[@ohiowoodburner]

awesome! thanks for watching Alan! Stay warm

[@daveyh-w6q]

you are the milkman of firewood delivery service.

[@ohiowoodburner]

haha. I like that. Funny to think if the old milkmen were annoyed that the same customers kept ordering each week lol

[@davidedwards3734]

I like my customers that order smaller loads, they seem to appreciate it more!! Enjoyed the video!! Stay Hydrated and Have a Safe Day

[@ohiowoodburner]

I agree Dave... and they are willing to pay more too. This is the core of my business

[@Zeke-yv3nw]

Great advice Joe.

[@ohiowoodburner]

Thanks Zekester!

[@elainereid5833]

Ha ha ha, you strung me along for a while, thought you must be suffering from S.A.D. Elaine from Canada here, you crack me up. You deliver wood and great content. What can I say? Thanks for sharing your business strategy thoughts and for showing off the beautiful Courthouse Square. 🤣Deliver, deliver, deliver! Cheers

[@ohiowoodburner]

Thanks Elaine. I think I am suffering from SAD! lol

[@cliffjenkins6419]

Excellent video mate. Great philosophy re your clientel. I can imagine that snow,snow,snow can get wearisome,but to me it like a winter wonderland. However I watch Sawing with Sandy up in Ontario. Don't think I could handle the amount he's had. Keep up the good work Joe,I've got to go water my tomatoes. As always, cheers from HB NZ

[@ohiowoodburner]

I am tasting those tomatoes as I type this Cliffy. My favorite tomato is the Rutgers. It was developed by the Campbell's soup company out of Rutgers University. Perfect balance of meat and juice. Wonder if it would grow in NZ?

[@troyfrench7357]

If you do what people do not like to do, you will make money and enjoy a comfortable live down the road. This is something I found early in life.

[@CRH113]

Advice to viewers: Watch to the end. I almost quit this video because I was disappointed. I'm glad I watched "the rest of the story".

[@ohiowoodburner]

Post of the week CRH. It is funny to me how some people found my initial annoyance as justified. LOL. That is the exact opposite of why I'm in business LOL

[@TuxworthsFirewood]

Good on you Joe! Here in the uk customers only want small loads, as they can’t store big loads, your doing a great job 👏

[@ohiowoodburner]

Thanks Tuxy. I'm glad you can appreciate what I am doing. I don't seem to have much competition here LOL

[@colleensfarmadventures4176]

Great message Joe!!

[@ohiowoodburner]

thanks Colleen

[@pamrakes474]

I’am done with winter also . Love your videos.

[@ohiowoodburner]

I agree. Thanks Pam!

[@jamespritchett1886]

The older I get the colder I get. ( 73 ) years old. Enjoy what ur doing because the time will come went you wish you where out there in the cold.

[@ohiowoodburner]

I know what you mean Jim. Thanks buddy.

[@jamespritchett1886]

@ keep them chains sharp.

[@MarkCharlton-h3x]

Great points, Joe. Why is there steam coming from the stacks of the steel mill? Obviously something's going on - perhaps making electricity?

[@ohiowoodburner]

The boiler house is still in use for, I think, electricity production. They use the gas from the coke plant

[@NeighborlyHomestead]

Good video Joe! Finding a niche is key! 👍👍

[@ohiowoodburner]

Indeed it is NH! Thanks my friend

[@earlbaker3996]

Watching from Masury Ohio and I am not in the fire wood products industry. I enjoy your v educational videos and I will be going to your exhibit at the fair ground out of interest. Looking forward to seeing food and chainsaws

[@ohiowoodburner]

Hope to see you there Earl. I had a friend once who lived on Elm St in Masury.

[@toddpacheco4748]

Joe,your absolutely right about the customers doing what they want you to do and things will go smoothly for you and them 👍✅😮😊❤

[@ohiowoodburner]

Thanks Todd! Stay warm

[@featheredcoyote5477]

I'm curious of what the smallest quantity is you deliver? 1/4 of a cord? Up to 3/4 of a cord? Here in northern Indiana and I'd like to provide a small scale delivery option to those around me. Thank you sir for providing us with great content!

[@ohiowoodburner]

I deliver bundles to residential. My most popular and most profitable is 1/4 cords.

[@featheredcoyote5477]

@ohiowoodburner Really appreciate that feedback! I'm here in the land of 101 lakes in my county. Which leads to many lake homes with fireplaces but nobody has the outdoor "clutter" of firewood. I heat 100% with wood and have some solid experience between a saw and splitter. Again, appreciate ya and stay warm my friend.

[@tedferry408]

Nice history lesson today, stay warm and keep up the postings.

[@ohiowoodburner]

Thanks for watching Ted!

[@johnrosier1686]

I sort of figured this video would end up like it did. There are some firewood businesses that seem to be too big for the smaller customers. This allows for another smaller firewood business to serve these smaller customers.

[@jimalspach8528]

It's relational Joe and you're a ray of sunshine.

[@ohiowoodburner]

Thanks Jim!

[@lyleharkness-rv5vf]

🤣I love your sense of humor. I also like your business model. Customer service has somehow turned into a dirty word. If someone wants something a specific way then they pay for their preference just like in any other industry. Good video 👍

[@ohiowoodburner]

thanks Lyle. I agree with you buddy

[@ya13ya03]

This week is going to be brutal in north east Ohio. Certainly glad I have plenty of firewood in stock to heat my home and shop. Just replenished my wood shed from my seasoned stacks. Have two cords stacked and ready to burn. Ready as I can be for -25 windshield temps. Good luck this week.

[@ohiowoodburner]

Not looking forward to it all LOL. Too cold for me!

[@BertsCustomCuts]

Some people dont have the space for bigger volume of wood. Value added firewood for smaller quantities to deliver what they want and have room for.

[@ohiowoodburner]

That is the core of my business. Thanks for supporting us Bert

[@jonimiller3747]

I love your frustration every once in a while

[@ohiowoodburner]

haha this wasn't frustration. I was acting. These are the types of customers that I want

[@charger7022]

Joe, would unthawing a water bottle be making ice? Is that worse than watching paint dry? Lol with this weather we have seen a lot of unthawing taking place! 😂😂😂😂.

[@ohiowoodburner]

LOL My brain froze and made me say that

[@charger7022]

@ lol man we are in for it this week! Stay warm Joe!

[@bwillan]

It isn't a proper winter until you put your snowblower on your tractor and send it flying. 😁I recall your woodhound podcast with the guy that delivers firewood right in NYC and doing the things that other firewood companies won't do.

[@ohiowoodburner]

Totally agree. I started OWB to be opposite of traditional firewood delivery. So far so good!

[@foreverbrownsfan]

Somehow I thought the customer was going to be an elderly family member. You do throw out an occasional punk to we loyal viewers.😂

[@ohiowoodburner]

haha... I had thought of something like that. But this cold weather has stifled my creativity

[@m9ovich785]

Un-thaw ??? The water Bottle is ALREADY Frozen HAHAHAHAH Thanks Joe... Mike M.

[@ohiowoodburner]

Haha... i noticed it too!

[@frontyardfirewood]

Im with you Joe. Its wide open and more money. Good times. 👍 i will bring up to 2 cord per trip. But its costs the same as my 1/3 cord, just x6. Just have a good attitude and service and prompt. Wood sells itself. Every year. And have a grreat day

[@ohiowoodburner]

It is amazing how much you can get for a small qty as compared to what cords sell for. I like not having any competition

[@frontyardfirewood]

@ohiowoodburner yes! And if I make 3 trips, it's ok, because it don't matter whom I sell too. A customer is a customer

[@rodneysweetnam8653]

Hi Joe - it’s Big Rodders in Ireland. An old maxim over here, and one I adhered to during my working life, is “folk like to do business with people they like”. I have used that as a guide down through the years. If I was a customer in the Mahoning Valley I’d like to do business with you.

[@ohiowoodburner]

You would be my top priority Big Rodders!!

[@nicholascooper1193]

heck yeah, I'd rather sell 30 customers 3 loads each, than 90 individual loads. It's nice knowing exactly what you're getting into. How to get in/out. Where and how they want it stacked.

[@ClellWise]

yeah Joe I was pretty confident in where this was headed. Like you said. Who is going to complain about a customer who wants to give you money. You know your market and you sure know your customers. Good stuff. Go get warm sir.

[@ohiowoodburner]

Thanks Clell. Always amazes me how people talk bad about customers

[@timbradeen8459]

We try to get all our deliveries out early in the season. We tell people it may be very difficult to get wood out in -25 degree temps ect ect. We ran into the same thing your experiencing. Its hard on a guy. You have to make it work for you.

[@ohiowoodburner]

That is how our pricing works. We DO NOT deliver cords!

[@welderman1042]

We’re having a blizzard hitting the east coast getting about 8 in of snow and I had a customer message me that she wanted full cord of wood right now asap I need it I need. Unfortunately I’m not driving in bad weather so she had to look else where

[@ohiowoodburner]

I avoid driving on bad roads too. They can usually wait

[@rogerbelanger295]

Love the dad stories. You are a good son.

[@ohiowoodburner]

Thanks RB

[@arnecarlsson9740]

You got it right and lucky you having these unsuccessful competitors! My mom showed me how to skim the cream of milk many years ago. Skim the cream!

[@ohiowoodburner]

I hear you Arne! Thanks sir

[@KF8OD1]

Good job Joe!!

[@ohiowoodburner]

Thanks my friend!

[@agentleebs]

Winter? You still have to make it to Ground Hog Day when you’ll find out there’s still 6 weeks to go 😂

[@ohiowoodburner]

Ugh... I need a vacation!

[@Riverguide33]

Great advice, Joe! OWB University….Marketing 101. 👍👍

[@ohiowoodburner]

haha. I like it Dave. I could be a division of the Sally Struther's school of Correspondency

[@russellbelliveau1694]

I’m with ya lol, the age doesn’t help, keep up the good work

[@Frankzeien]

lol 🤦🏻‍♂️ I just knew you were going there at the end 😂

[@ohiowoodburner]

haha Thanks Frank!

[@davidchester429]

I think that the best advice i can give anyone is to be resilient. Look at what you have and where your talents lie then be resilient. Cut your expenses to an absobare minumum and be prepared to do that for 2 years. Save any surplus then just keep solving problems. I started doing handyman and gardens. Then i moved into doing waste removals. Im hoping to expand into landscaping supplies firewood this year. Its very good advice to listen to the chatter. Be resilient. As one of my mates says, 50 nos and 1 yes is still a yes. He uses that pne in the context of chatting up women though

[@ohiowoodburner]

Thanks Dave. Sounds like you are keeping very busy too!

[@johnnybegood9285]

It's great that you straightened out your customer. Now, if you have a bottle of Little Tom soda, it may not freeze like that water bottle did!

[@ohiowoodburner]

I straightened her out by thanking her LOLOL. Thanks Johnny. I could use a bottle of that sometimes

[@fricknjeep]

hi there CEO pep talk . well said . best to all , john

[@ohiowoodburner]

Haha I work entirely too hard and Care entirely too much for my customers to be a CEO

[@Ken-e6w5h]

OK. You got me. I was getting prepared to trash you for complaining about customers wanting to buy what you are in business offering or to go away and ignore you as beyond hope. I'm glad it was a setup and glad that you finished as you did. I have seen too many people in business actually complain about the customers that want what they offer. To me, that is a sign of someone who really does not want to be doing what they are doing. Anyway, as I said, you got me. I'm glad I kept watching for the actual message.

[@ohiowoodburner]

Thanks for watching and the positive comment Ken! Stay warm my friend

[@jasonpinnix1905]

I still do bulk wood but over the years I have found the smaller loads just sale .

[@ohiowoodburner]

Smaller is where the money is to me jason!

[@jbbrown7907]

Did I miss the video where you thawed out your water bottle?

[@ohiowoodburner]

I will post it in July. Stay tuned

[@timk9826]

LOL NOT for one second did I think you were gonna complain to your customer.. Like you said, give them what they want, especially if they are willing to pay you for it. Good video Joe, thanks for being positive, except about the weather, 6 months we will complain its too hot!!!

[@ohiowoodburner]

haha... I just thought I would try to be funny. LOL. Thanks for supporting us Tim!

[@jasonpeterson9276]

your 100% right.. every area of the country has a different little niche for selling. use it to your advantage if ya can. but hey your weather came down here to texas could ya come and take it back. 22 degrees in corpus is just not right.. lol

[@ohiowoodburner]

That sounds pretty cold to me Jason!

[@ronaldsamol3779]

We have been spoiled the last few winters. Unfortunately this is actually a real winter. You are spot on about the complaining. Starting my 46th win lawn care. I do 95% myself now, i have a company here all he does is complain. I used to talk to him but hes worn me out. For years I’ve said whatever he says do the opposite. I have customers that do not want me to retire. I have many 30 years plus customers. My phone never rings from them. This week cold snap is uncalled for.

[@ohiowoodburner]

Nice post Ron. Sounds like you are doing a great job!

[@twistedlimb4053]

Are they still pushing coke at the old oven?

[@ohiowoodburner]

They are... I should have mentioned the sulfur smell as I was driving past

[@CodyH88]

You are totally right Joe. Complaining is easy and that's why people do it. Sometimes it could be valid but it still never solves the problem. I'm guilty, family members, my employer; you get it everywhere. But that's what separates you from the herd in firewood in your market. I can see from just a logical and even logistical point, where making one trip makes sense. But as you said, a person in business needs to understand the "why" behind of that from a customer perspective. You listen and ask needed questions. That's the difference.

[@ohiowoodburner]

...and I charge accordingly Cody!!!! LOL

[@jameschandler2776]

We havn't had witer for a few years and this is a mess. For once, southern Ohio has more snow than you. we have 15" and today everything froze from the partial thaw yesterday.

[@ohiowoodburner]

I am feeling it for you Jim. It is super cold here now and snowing pretty good. Ugh LOL You need to come on up for the Expo!

[@KNLFirewood]

I hear ya. D.O.N.E.

[@RobertLivingstone-n4g]

It's the first sign of old age joe all you can do is your best good video joe

[@ohiowoodburner]

haha I hear you bob! Stay warm friend

[@calebkz]

that is great advice... serve complaints.

[@ohiowoodburner]

Well said Caleb

[@DonaldRash-u8s]

I thought you have said before you would rather deliver half or third of a cord instead of a cord because you make more money.

[@Texrc]

Afternoon If you ever get power dropped at your woodyard you can put a tank heater on your hydraulic tank wont have to run the Kubota to warm it up. heck everyone gets the big power packs with solar chargers I think your yard be best candidate for one of the companies let you demo a unit..

[@ohiowoodburner]

I have done a few of them in the past. I am working on a homemade version I hope to have up when the weather breaks

[@ralphkanagy4602]

Nice video nice job. Bud

[@ohiowoodburner]

Thanks Ralph

[@JohnBennett-kx3mt]

Joe I hate to say this but, if you UNTHAW your water bottle, you are actually freezing it. Next time just thaw it. 😂

[@ohiowoodburner]

haha. I noticed that too before it was too late!!! Good catch JB!

[@dougsmith9682]

Joe, you and I are the same exact page. I sell 1/3, 1/2, full face cords and to many customers that want 2-4 cords. They all pay me the same price per volume. I am full service delivery: wellbarrowing, stairs/steps, and stacking. I even climb ladders to stack shelves. Haven't noticed anyone selling firewood across the country for more than I do. I never say no to anything the customer wants. I'll be delivering tomorrow morning with low single digit temperatures. CL Nashville and you will know my posts. I average close to $20 in tips per delivery.

[@ohiowoodburner]

I dont price w cord prices. My smaller qtys are priced at a higher average cord

[@dannymcnally6211]

That is great that this business model works for you, selling smaller quantities.. I can tell you, it is a niche market and not the norm..In my parts, firewood processors sell by the cord and do very well.. Aside from your restaurant customers, most homeowners buy firewood in bulk ( 1 cord or more).. It is just more cost effective for the homeowner..Would you go to the grocery store and buy a chicken leg, breast thigh and wing, on different days all separate purchases or buy the whole chicken?

[@ohiowoodburner]

Every customer is different. I used to work at a grocery store and I would see the same people every day buying their food for the evening. My business was developed by getting to customers who were not buying firewood bc the local suppliers wouldn't bother with them

[@dannymcnally6211]

@ I do the same sometimes.. There is something about spending less more often, we think we are spending less..lol.. I get it.. You know what I mean though.. In ( Maine) were I am, folks would shop around for a cord or more delivered and only come back to less delivered if that was their only option at the time..🙂

[@thebradleysoncatbirdhill6849]

Spot on, Joe! Cords don't help my bank account. I get $650 out of a cord selling bundles. Done!👍

[@ohiowoodburner]

That's what I like to hear. Sounds like you are figuring it out my friend

[@jbbrown7907]

What is that building behind you.?

[@ohiowoodburner]

Trumbull County Courthouse. Warren, Ohio

[@jbbrown7907]

@ohiowoodburner not far from the fairgrounds

[@tonymiller3788]

Imagine that. People want firewood when it's cold.

[@jackdawg4579]

PS, that is a beautiful building!

[@ohiowoodburner]

It sure is Jack

[@davebloggs]

You have to provide the wood that the customer needs my first thought was at the start of the video was maybe that is all the space she has. My good friend in the Uk used to do the same. phone him woods on the way, many times i would be at his house the phone would ring and we loaded up and off we went. .

[@ohiowoodburner]

That is OWB at its core Dave. This is how i make my living!!! Thanks for watching buddy

[@brendanjones2734]

Joe a sale is a sale whatever your selling its all business you never know that lady may pass on your phone number to a friend and so on which can lead to ??? Word of mouth can be amazing👍👍👍

[@ohiowoodburner]

Thanks for watching Brendan. This lady is my BEST customer.

[@DanielAtkinsFirewood]

Haha. I have found a few dead spots in automotive and firewood that I thrive in well. In automotive, how many specialty shops only sell their brand. I sell both my own and the Mazda brands for an option. For firewood, I am willing to go to certain places as, for most, it's out of their delivery area.

[@ohiowoodburner]

I think we are cut from the same cloth!

[@robertcroteau5597]

Lol. One more day closer to spring lol.

[@ohiowoodburner]

haha That's what I keep thinking too

[@jamesward3254]

She might not have the money, She might be gambling on having a warm winter, in any event , Nice load of Logs & split wood , thats what a REAL Woodyard looks like

[@oclost]

In my delivery area, many folks cannot afford a full cord at once. I end up feeling bad for them and just deliver a face cord at a time but charge a premium. Sad they have to pay more, but at a slower rate, but I guess that is the world.

[@ohiowoodburner]

That is the way the free market Works smaller quantities is a higher value and makes the wood cost more