CUSTOMER SERVICE | Omeleto

[@blackgazing]

The girl who called him back was so sweet

[@canvasfaces]

Those are MY mad customer service skills!

[@apollovskiapollovski8756]

Nurul Huda she's so polite

[@canvasfaces]

Godfrey Jemand speaking of needing attention. Poor little man, saying the same thing to everyone. Are you having a bad day? a bad life? A whiny mind? Boo Hoo Hoo. Good luck Jemand, you’ll be needing it

[@hudsonkehler7822]

Thats the point being kind to others can effect effect them and then they’ll be nice to others its the domino effect but if your rude they will be crappie

[@meeshermans297]

@@wordwarrior2350 Speaking of needing attention, don't you realise how INCREDIBLY hypoctitical it is of you to go breaking up other people's conversations JUST, JUST so you can get their attention.

[@Maracujakeks]

Gosh it was so damn satisfying when the supervisor screamed at him and hung up 😂😂 everyone who's worked in customer service will understand

[@ShadowNTheWillow]

steff yup

[@sonquatsch8585]

seconding.

[@dp503]

How is the average person? I'm curious

[@albertchehade9916]

That was the part when I fell off of my chair!

[@renzoandro7841]

Yes it was especially when he told him shut up....lol

[@YouTubeallowedmynametobestolen]

Plot twist: His phone doesn't even work. The voices were all in his head.

[@ivicakordanovic2952]

Pegasus Maybe he's actually gone deaf

[@Moonbeingstrandedonearth50]

That's brilliant!!

[@uditanandsharma2744]

How it is true, I am bit confused.

[@TheGozalus]

@@Moonbeingstrandedonearth50 No it's not. It's just some random idea that any idiot could think up. It doesn't even make any sense when you stop and think about it.

[@butter4104]

@@TheGozalus Your... Name actually makes sense

[@praneetk1991]

It's cruel that the film ended without actually revealing that song.

[@RetroPlus]

I'm guessing it was Take 5 based on that melody he did at 4:04

[@albertchehade9916]

It was...... 'Hello darkness my old friend.....I've come to talk with you again.....because a vision softly creeping.....left its seeds while I was sleeping.....and the vision that was planted in my brain.....still remains......within the sounds of silence...."

[@Aesurii]

no it was Shawty's like a melody in my head that I can't keep out, got me singin' like na-na-na-na, everyday like my iPod stuck on replay, replay

[@sharoanthomas7086]

@@albertchehade9916 hey thanks a looooot for mentioning this song. I listened that song and it's music is heavenly soothing. Thanks you very much for this song. 💜

[@yijunluo7036]

@@RetroPlus i thought exactly the same

[@ThisEpicLife]

"Maybe if you weren't on Instagram the entire time I was talking to you...." says the guy wearing earphones and trying to talk on the phone while speaking to her. He's rude. She's rude. They're all rude.

[@mesau7002]

When someone is kind to you after you've been so mean sometimes you feel worse.

[@PYCSkywatch]

No one listens...Everyone wants to be heard, to be heard first....No one wants to listen, to listen first... That's the quagmire we got ourselves into...Another great film!

[@tietjen666]

So true!

[@Maxid1]

It's no accident that we have two ears and one mouth. We should really listen twice as much as we talk.

[@akhilalot]

@@Maxid1 that's just stupid lol

[@shipwrech909]

Maxid1 Revolutionists may not agree with you, since to them, everything came from accidents and chaos 😂

[@gardengnome3249]

Profound Sir profound.

[@luisnannini]

For anyone wondering the song is called Dave Brubeck - Take Five 4:05

[@placidqualm]

FINALLY. Thank you kind person! Honestly though, this should be pinned.

[@Sina_TM]

Wow 👌

[@vmeatyboyvortex4300]

I hate trying to find out a song that you heard but you can't find out what the name of it was

[@gunsts]

thank god we have soundhound now...

[@ruh4734]

@Gunawan- SoundCloud wouldn't have helped him! How would it?

[@gunsts]

@@ruh4734 I agree, because it is on the plane probably it's too noisy and also there was no internet connection.

[@ruh4734]

And also he mentions at 6:11 that he heard the song on his headphones. There is no way SoundCloud could detect sound coming off of headphones even if he had internet.

[@danielschouten1354]

i look for a song for a long time now

[@aifan6148]

C'mon!!! Let's hear THE SONG!!! I'm only sticking to the end because I WANT TO HEAR THE SONG!!!

[@RadioForYahweh]

Hmmmmm? It did play the song lol 😂🤣

[@RobMacKendrick]

Copyright issues. I used to work in radio. They kill everything.

[@dgenbraking]

Song rolled in the credits

[@freakyj3175]

the song is take 5, you cann hear it at 4:05

[@thegeorgiacreekwalker491]

The man on the sidewalk was playing it on the Bass at the end of the video

[@Monochromatification]

Loved the end twist and overall direction but found it really hard to sympathize with the character. With his general attitude towards life and other people, is it really any surprise his relationships are breaking down? Your personal issues and frustrations do not give you the right to treat other people poorly.

[@staceykersting705]

Bingo...that's the whole point, and it's true for all of us sometimes!

[@rang....-._.-....0.]

Yet it happens and is human... and he realises that.

[@1badjesus]

AGREED 100%!!

[@JordanMillsTracks]

What end twist?

[@CLoZe14]

Exactly and especially with the supervisor he was being a dick for no reason.

[@lisakaplan9007]

Well, I think I know why his wife divorced him.

[@sonquatsch8585]

best comment. second best, and why his four year old hates him.

[@KaptainAbidMAS]

@Lord Admiral Spire i was almost convinced by what Lisa said but then your comment :D

[@aeromodeller1]

...and moved all the way across the country to get away from him.

[@Me-th3gj]

I think that's what he discovered in the last few moments.

[@user-lb9ew4hr4z]

I think you have the cause and effect backwards. Nice to know you're a perfect human that can't be affected by anything.

[@blossoms7878]

One act of kindness and all the troubles washed away......for all. So sweet

[@DrDavelope]

I loved how this evolved from a man interacting with faceless service people to the start of real human connections. Both sides of the service are human beings with real lives, stories, and feelings. No room for AI or IVRs.

[@bruggeman672]

This is a perfect example of why i hate interacting with ppl.... very well done and frighteningly accurate!

[@qb4925]

The ''I have a boyfriend'' part cracked me up 😂

[@rustinstardust2094]

Not me. How do you help someone walk around to "search for" a generic - and badly hummed - jazz melody? If I were her, I wouldn't have gone with him, either.

[@JeromePJr]

Millienium women are hilarious. They always assume you are hitting on them. I am not interested in a woman who's age is close to my daughter's. I like real women born in the 50's and 60's. I am already raising a child, I do not want one for a partner.

[@rustinstardust2094]

@@JeromePJr Unfortunately, you're somewhat rare. Middle-aged men are notorious for chasing after girls young enough to be their daughters - and sometimes granddaughters.

[@JeromePJr]

@@rustinstardust2094 God, I'm considered as middle aged? How depressing.

[@Ankhyl]

Rustin Stardust how do you do it? You try, she wasn’t even interested In helping. I have actually received help at stores with a similar vague idea of what I was looking for and they oriented me to get it. If she is working there she should know what they sell, she is not only there for charging .

[@rosmund100]

Should have used Shazam

[@rustinstardust2094]

God bless Shazam.

[@lu8201]

Utube it

[@millennialdisposition]

Can't use it on a flight

[@Ankhyl]

@@millennialdisposition Actually you can record it and save it for later, or probably he refers to you can hum the notes to shazam and probably (most likely not with a jazz) it will find it.

[@JMPmix]

IKR! 🤣

[@pumpupthevolume4775]

The moral of the story is if you build a good music recognition app you're gonna make bank.

[@RosalindJulen]

it's called Shazam

[@kkelseym]

I was deadass aggravated with him the whole time. His question was so damn simple. I don't think he had a problem or was rude to begin with. The first AA employee literally kept ignoring him when he stated his question and then gonna ask him, "How can I help you?".

[@DeadMemesAndWeirdDreams]

There's protocol to follow. As someone who has worked retail, I can tell you there is a WHOLE list of things we need to do/ask for every customer. Doesn't matter if we want to, doesn't matter if it makes sense, we have to do it or we lose our job.

[@val4030]

@@DeadMemesAndWeirdDreams guarantee you will not lose your job for not sounding like a robot that failed to pick up the user's input and repeating the same questions that make zero sense.

[@katterrific8286]

I get the point that they are trying to make about listening and being helpful and being polite...but seriously? Calling the airline to find out a song? That's wasting your time and the companies. And most anywhere you go, the music is a radio station or some sort of autoplay. And holding up two records in a store that likely has 100s of albums and expecting her to know them? What? Humming the song and expecting her to know it? Seriously? She was clearly disinterested in helping...but at the same time his requests were also completely ridiculous.

[@daniellahaastrup5086]

Exactly

[@Laocoon283]

Thank You. I missed the whole point of the movie and comment made me realize that its humor is in its absurdity

[@Henrque123]

Man, the little things in life make a difference, if the airline told him that they can't get the song it's ok, but if they can, why not do it? Why not make the day of someone? Why not try to listen? You never know what people are going through, he and the supervisor for example. I think more of the point was how a nice gesture can end a anger circle

[@YouTubeallowedmynametobestolen]

@@Henrque123 Good points, H.R.S.S. They could've said, "Oh, I really wish I could help you. I don't think there's any way we would have of tracking what songs might have been in the song list you heard. I'm so sorry. I do wish there were some way I could help you."

[@karenoconnor4180]

A couple of minutes in and this guy is a 100% unlikeable character ..

[@msholdenh669]

@@markusbester9864 You're a sociopath?

[@19inkorrect91]

@Shayla Wayla your reason is more understandable, the other person said a couple of minutes in.

[@Fame_Rate]

you didnt listen on the beginning right? but of course u would be the happiness in person when u flight twice the country for signing divorce papers.

[@Kinoable]

He’s like a male ver of Karen

[@apollovskiapollovski8756]

I laughed a lot when the highest supreme get angry😂😂😂😂😂😂😂😂😂😂😂😂He doesn't care about the sound recorder anymore

[@que_93]

What a pleasant film this is, like a breath of fresh air!!! Amazing performance by this man. One could feel every emotion which he so effortlessly portrayed. And the storyline, with a really good happy ending, was icing on the cake..... Fantastic!!! So loved it!!!!

[@alejandromedina1019]

thank you, I'm glad you liked it

[@RobMacKendrick]

Finally. Someone gets it.

[@returnoftheredeye]

The moral of the story is that music makes everything better.

[@archenema6792]

I've been on both ends of that phone call. How depressing to see what an a**hole I was both ways. Still clicked like.

[@Hitome143]

In reality, customer service representatives will have a hard time asking for their managers to take a call especially with this kind of concern lol

[@1bossofbosses]

Same thing i thought too lmao

[@YouTubeallowedmynametobestolen]

He didn't know it, but the song he wanted was on one of those albums he left in the busker's instrument case.

[@tietjen666]

Everyone's day is the worst. Until one notices someone else's. Well played. (Is that a real record store?!) Thanks for this.

[@alejandromedina1019]

yea, in Los Angeles. Im glad you liked it

[@alejandromedina1019]

@@ItsJayYork Thank you man

[@nzkiwireynolds8748]

"I'm trying to help you, so please calm down" haha... Love this!

[@1bossofbosses]

The female had the audacity to say i got a boyfriend lmaoooooooo. Assuming he wanted her that one rubbed me wrong too i hate them types. Asking for help don't mean someone wants you.

[@jennhoff03]

I'm sorry, I see you left a comment talking about women, but I have a boyfriend, so..... ;)

[@1bossofbosses]

@@jennhoff03 I see what u did lol

[@meatisomalley]

@@jennhoff03 I love a woman with a sense of humour. Can I have your number?

[@BelindaShort]

Woman, not female, she's not a lab rat.

[@Peknne]

Virgo she was hot tho 🥵

[@ekanshsareen8749]

One thing you definitely learn from this is PATIENCE is a real virtue !

[@jeremytravis360]

A lesson in life. I never talked to anyone in that manor my entire life.

[@RobMacKendrick]

What a brilliant performance. You can hear every word he doesn't say, especially at the end. All these commenters saying the character's a jerk. Whoosh! Right over your heads.

[@bagiee1]

The performance is good... but the character IS a jerk...for real.

[@RobMacKendrick]

@@bagiee1 Nah, he's just ignorant. When the customer service manager schools him, he shapes right up. You can't do that unless you've got real value. Even if you might not be using it at the moment...

[@bagiee1]

@@RobMacKendrick Yes, but he comes up very "sour", and self-centered. He was acting like a juvenile. He thinks hes entitled to all things. Of course thats why he gets in all this mess that he does. The world around him reflects on his behavior. He needed to learn his lessons.

[@siddharthachatterjee42]

The supervisor asked him to stop using filthy languages but he kept on. I really laughed when the supervisor got irritated and started being abusive. Hahaha that part was awesome

[@jackgeis6842]

Not in a perverted way, that girl working at the record place was beautiful

[@millennialdisposition]

I see where this is going. She has a boyfriend

[@RobMacKendrick]

Bam.

[@farfromirrational948]

The part that made it pervy.....was you saying it wasnt Oh that and the fact that you feel the need to write a comment about it.....

[@da96103]

She said she has a boyfriend already. Look for another girl in another short film. Geez.

[@pumpupthevolume4775]

You should get help.

[@tomjohn8733]

Ever have one of those days where everything goes wrong but somehow turns out right..life can be exhausting.. nice story, thanks for the memories .lol peace

[@homayounsolaimani8856]

What I saw in this short is a man going through a rough patch in his life. (He is in the midst of divorce, his daughter hates him), he is at the end of his rope and the only thing is left for him is a song that provided him a safe zone, comfort of some sort. That gave him a bit of sanity. He wants to find that song at whatever cost. In his search, he isn’t in control of his emotions, expecting help unconditionally, he wants attention to his cause while other people that he needs their empathy aren’t in tune with his inner turbulence till the woman on the phone come through with the help he needed despite his way of treating her…. We all have the experience of the sort in our life and so we naturally get in tangled with our inner feelings that we lose sight of all else

[@gaargy1]

Now THAT was quality! A few twists/turns that I did not see coming. Fabulously written and executed!!

[@alejandromedina1019]

thank you

[@aroundandround]

All the comments scolding the guy as rude and deserving of his divorce and his child hating him and what not have probably never had a bad day. He was hardly out of line with the first customer service person who was rather patronizing. Same with the store owner. Sure, he lost it with the supervisor and got what he deserved or generously more with him!

[@blockify]

This entire thing fills me with rage. The main guy is a dick, the first woman on the phone was ignoring his question, the woman in the shop was useless, and worst of all … they didn’t show us the song. I love it!

[@SusanAmberBruce]

I did laugh at one point, mostly I felt sad

[@apollovskiapollovski8756]

Susan Amber Bruce me too😂😂

[@BornToBeWyld]

Having worked in customer service, I can honestly say I wouldn't like to serve him -___-

[@palamirtammarimuthu17]

He really needed that music.... I understand 100%....touched his soul....😍😍😍😍💞💞💞💞🎆🎆🎆🎆🎆

[@jyotid6754]

I can feel his pain. Gone through that

[@apollovskiapollovski8756]

JYOTI DAS me too

[@thatmetalhead2182]

Lol that was pretty good. If only all customer service people were like the last lady, that'd be great.

[@BrutPequ]

Right .. and if all customers had such exaggerated expectations and were as unpolite as this one, we'd live in a perfect world.

[@yeetspageet5679]

That Metalhead96 honestly haven’t met many bad people in customer service so far. I’m assuming my manners go a long way with how they get treated sometimes

[@JOBRAIL1]

I used to own a bookstore and this happens more than one might think. ie "Do you have the book wiith red cover that the kids have to read?" Me: Catcher in the Rye? Yes!!!!

[@axeledongo7846]

So you were good at your job?

[@xXRogueFloppersXx]

Based on his mimicking of the tune at 4:05 I would say that the tune is Blue Train by John Coltrane.

[@discorddiscord7054]

It happened to me twice. And turned out both songs were Kenny G. And ever since, Ive been happy.

[@TasiaLatimore112]

Up to this day I still have songs that I've heard, fell in love with and can't find. Mainly because they're either unpopular (from a common genre) or they're from a genre that not many people listen to.

[@andazrai]

Customer call service portrayed spot on lol 😆.

[@naturallyShaiShai]

This happened to me but the song was Clouds by Newton Faulkner. I looked everywhere for it just by the lyrics after reaching home from my flight

[@BrittFalls]

Its true they say music helps the mind

[@lexthe]

I can totally relate to this. What an emotional roller-coaster.

[@alejandromedina1019]

Thank you Alex, Im glad you felt it

[@simranjotmand3791]

I watched this short film a few months ago. Saw in the comments what the song was. Listened to it and liked it. Sorta forgot about it until today; I wanted to hear it again but forgot the name. So, I searched for this short film to search for the comment for that song. Very fitting lol.

[@samore11]

He's the type of person that makes people treating him badly a self-fulfilling prophecy.

[@mrthirdparty4861]

The song is "Take 5" by Dave Brubeck.

[@donnawoodford6641]

Sure helps to be pleasant; when you want something, it comes a little easier. Pass along the Love!

[@amramry8048]

The only winner in this short is that busking bassist. He is doing something he's passionate about, get some money and some vinyl.

[@creativemusic7085]

By this we should understand how support agents life's are miserable by these kind of customers. Please respect everyone. Don't ask them to solve a problem which you too know is impossible. They will always do their best to help you ❣️. Thank you

[@Glechik897]

It gave me so much emotions, glad I saw it, my applause to the filming crew

[@alejandromedina1019]

Glad you liked it

[@AlinkaMosendz]

customer service in the US is really sucks, speaking from my experience

[@JesarresWorld]

I feel the eagerness this man have. The moment that you forget something and everything is getting on the way and also you cant even remember any detail of it. 😅

[@plasmichoneytrip]

Lack of Empathy is the root cause of poor customer service.

[@chewyvanillacloud]

Maybe the customer service people with lack of empathy should be replaced by robots programmed to empathize with humans, " yes sir, of cours maam, with pleasure, happy to serve you sir" let them vent all they want, cuz god knows only robots would handle it with excellent customer service. I think you forget, the other end of the call is also a person just like the "customer". Empathy and patience have limits. "Client is king !" Busineses who care only about making money, who cater to such egotistical people only encourage them to behave even worse everytime, its true you gain more money but you lose your soul, your dignity, your self respect by allowing petty people to push you around and for what! Youll end up losing that money trying to fix your anxiety caused by the stress from dealing with them all the time. Companies should choose their clients as well.

[@bam493]

Nada KERIT if a company is getting my hard earned money, they better damn well serve me like a queen!

[@ravanabrahmarakshas4263]

good story. educational. keep calm and be polite, others help you. and that girl from the airline was not human, she and her boss both were saints.

[@iexclipsei]

THE SUPERVISER PREACHHHHH YASS

[@Kaloffee]

This made me so happy. I don’t know why. It just did.

[@alejandromedina1019]

and that makes me very happy

[@dbrxsdgo]

A lesson for sure. 🙏🙂 Find gratitude that you are not in this man's shoes. Having compassion for others who appear to be acting in unsavory or negative ways takes grace. Anger can be a sign of suffering and experiencing a mental health crisis. We all have our bad days.

[@GradKat]

Why didn’t he ask the flight attendant for the name of the song before he got off the plane? We’ve all been there - trying to trace the name of a piece of music we heard once and loved - but if you want people’s help it doesn’t pay to be rude and obnoxious. My fave part was where the supervisor told this prat where to get off!

[@aroundandround]

“Yeah? Are you gonna use Instagram for that?”

[@mr.mrs.d.7015]

Lol I literally made the same call to Ooni Pizza Ovens only I was polite and the lovely customer service rep was very helpful and spent a month finding the song name for me. It was just a cheery, calm tune called "Joy Ride" by Aves. This is funny

[@Sainthood.wav1]

This video makes me so angry but my therapists tells me to not comment angry things while drunk anymore. This is my calm feedback and i hate it so much.

[@mitchelleastman5613]

Compassion is contagious

[@christinaandwena8917]

I can see myself in this character, albeit not nearly as aggressive

[@callistheo2917]

the disk that bought may was the song that was looking for ! Maybe there was no need for all this arguement , at least in this situation he gave the disk on a person playing an instrument on the street ...for sure the guy on the street will love that jazzy song amyways !

[@krullntherakrore742]

The girl who called him back was : 1- A.I. 2- Under heavy antidepressants

[@Nene_760]

I didn't even laugh.... I actually got frustrated too😂😂

[@jazzyj6640]

I’m glad he called her a snob and not a b*itch.

[@iamvevee]

He should of had Sound hound A music recognition software. I hate having a song stuck in my head or hearing 1 that I know but can’t place it

[@gunsts]

Agreed.. SoundHound is great! I love the app.

[@StorytellingHeadshots]

Pretty sure he hummed a couple of bars from Kind of Blue...

[@The19cas77]

Freddie Freeloader is what I heard...

[@tonysardjono2905]

Your personal issues and frustrations do not give you the right to treat other people poorly. As a Customer Service Employee I face this everyday.

[@pradhanh1641]

I happened to watch this film once in March.. Then forgot it's name.. Then struggled to search.. The pun 😂

[@AAJ.1]

The girl "pissed me off and was disrespectful." It takes one to know one.

[@jorislemoine1488]

I must say, I've never seen a deus-ex-machine in comedy before... Also, I'm not sure a laid-back Jazz track jives very well with comedy in general, but I get where this movie is coming from. Just not where it's trying to go.

[@dismith73]

He was looking for 'Flyfishing' by J R Hartley

[@TheWendable]

FFS Di 🤣🤣🤣🤣A comment from an adult🤣 at last, oh I laughed, no youngins will have a clue what you mean! 🤗Funny!

[@likalika6434]

The street music player had balloons attached to his guitar.. thats the colourful jazz song he was looking for

[@threeletteragent]

This guy's character arc reminds me of the "choice to think" David Foster Wallace talked about in This Is Water.

[@llewkamiamos6864]

How the hell does that guy even survive this long? He's the reason customer service exists.

[@jaxonien8237]

It really do be that way sometimes

[@BornToBeWyld]

It do

[@maimaimonloso4334]

if only I can do what the supervisor did.haha!!that was truely satisfying!!

[@g.t.g1111]

Customer Service works best when customers are Not Rid!!

[@patrice58]

*Rude

[@chirpysangee]

Beautiful video. Emotional one too especially in the end 👍👍

[@wooza5919]

Damn he was tearin up that chick at the counter

[@MaRie-qd3lg]

This should be called « The redemption of Karen »

[@boboloko]

To be fair, that record store clerk was not doing her job.

[@witchingmushroom1761]

amazing. It looks so pretty and nice... I've never seen anything nicer than that... Really THANK U) P.S.: could u please tell mr.James THANKS and that I'm sorry)))

[@alejandromedina1019]

I'll tell him

[@fiveoctaves]

There are too many people like him.

[@miniatureyogi5466]

American Airlines got some good costumer service lol! Even when that supervisor cursed him out lmao he needed to hear it! And still got his song!

[@jeffjones6951]

What was equally as great as this poignant glimpse into our thoughtless, self-absorbed lives was the writer who penned this observant synopsis on this KZbin video

[@jeffjones6951]

Who writes this thoughtfully? Greatest observer/critic i've ever read is Mal Vincent. He was established before Siskel & Ebert were even a thing. This writer has great potential

[@gloriaalosio4229]

Loved this. Thanks for making me laugh. But seriously, what is the name of the song playing during the credits? Lol. I know it seems like I'm being humorous... but I'm dead serious. Thanks again.

[@khwajaowais]

Let me know once you know it. 😂