SHOCKING Delta Airlines Business Class experience (Delta One LAX-JFK)

[@Paul_Lucas]

This video is sponsored by the lovely people at Dashlane. Keep your digital life secure and never forget a password again. Get yourself a sweet TWO MONTHS FREE of Dashlane Premium by heading to www.dashlane.com/paul and use the code PAUL at checkout. Read my review on this flight at Simple Flying: simpleflying.com/a-bad-experience-delta-one-los-angeles-new-york-jfk/ UPDATE: A senior member of staff at Delta took the time to get in touch with me to offer me an apology for the experience. You can read a redacted version of their email here: twitter.com/paul_winginit/status/1141310075660726272

[@EliEFloyd]

What was the problem with the lean back function Paul

[@pcgt2003]

Just to let you know you left a United flight number in the video description

[@Niven355]

I would expect that from United or mabye American but not delta. Anyway I love ur vids

[@jaylarcombe7530]

@@EliEFloyd He put it in the article version "I visited the lavatory and told the crew lead, who half took apart the seat to find discarded rubbish (and I mean a LOT of it - papers, grease, fluff, food particles) in the seat mechanism. Once this was removed, I was able to recline finally!"

[@vegasgirl3538]

I used to be a flight attendant and remember LAX being notorious for shitty catering. I wasn't surprised the food was horrible, but I was definitely shocked at the state of the aircraft. That's unacceptable.

[@shihlin1]

This is why U.S. travelers are shocked and surprised when they fly business class on Asian carriers to Asia at the level of sophistication, comfort, and service they receive. They put U.S. Airlines to SHAME !

[@bodyloverz30]

@@watershed44 Delta's best service is to Asia, shows what a little competition will do.

[@Dstew57A]

Austin go back to your room in the basement...your certainly not part of the solution.

[@ShikataGaNai100]

ANA and JAL FTW!

[@Ecoean]

Hainan airlines better.

[@GoogleGebruiker]

It's domestic

[@daveschwartz5893]

One thing I've learned from being in the airline business... bring antibacterial wipes and wipe down EVERYTHING. No matter what class you're in.

[@dnae760]

May I ask you, when is a good time to buy tickets especially for international flights?

[@CountChilly]

D'Nae Lewis early trust me Early Looking for tickets either Back of the plane Is horrible I suggest getting front of the seats that's likely cleaned by the attendants

[@dnae760]

@@CountChilly thanx

[@hothotheat3000]

Book early for international and fly during off season for best prices. If it’s a domestic flight, I’d buy about 90 days out. Prices tend to do a dip around this time before shooting back up. Use Google and set a price drop alert for your desire route. If you’re flying solo, won’t be checking a bag, and don’t care about where you sit, go for basic economy and save yourself some money.

[@yamaotostrike]

Dave Schwartz damn good idea.

[@Xavier_stepson]

Imagine flying Business Class and a Guy next to you films how he hits his Ice-Cream with his spoon... Crazy World XD

[@Filza911]

Zapzarap Anzeige!

[@cappunino7629]

His 'Bussiness class' seat looked like a hospital waiting room seat

[@Itried20takennames]

A grim one. Many hospitals have pretty nice waiting areas.

[@stopsins7143]

JP-S _CARZ No it don’t. Hospitals be cleaner then that.

[@stephthestar90]

Not if the seats in my local hospital are anything to go by. They have wooden benches in the waiting rooms and they're rather uncomfortable

[@ditto1051]

In a third world country perhaps...

[@Youtuber-sq2fj]

"Something you really become apparent to when you lay down is just how narrow this seat is" *cries in Delta 3rd class*

[@ddebenedictis]

In coach you can remind yourself that your ticket cost 20%

[@kimmerdkd]

@@ddebenedictis doesn't matter the cost differential, you build brand loyalty by delivering a quality product in a consistent fashion with distinctive service, that kind of formulary builds brands and is quite difficult to compete with.

[@vapsa56]

The thing us that on a 767, the standard seats in economy are at leat 18 inches wide. Some of the wider seats the industry for economy. But you would think that business would be at least 22 inches wide.

[@mindlessgonzo]

Wow. An airline that even says screw you to it's rich customers.

[@Boeing737-8H4]

I actually like Delta Airlines, i think they are a good airline and the Boeing 777 i went on from Hartsfield Jackson Airport to Mumbai was pretty good, good food and pretty quiet.

[@danielplayfair3596]

That’s brilliant! No rich or poor bias

[@HR-wd6cw]

IDK. I think Spirit still wins that one. The one time i flew Spirit I found the flight crew to be rather.. rude.. I guess. and it was just to me, but to most people on the flight.

[@musicalmelodies3595]

Yes! Even the rich need to be tamed

[@lukemccrory]

This isn't a representative of Delta. In reality they are likely the best major airline in the United States

[@TheByard]

The general cleanliness of the seating area was poor. I just wonder what the galley was like. The cleaning should not be reflected in the age of the aircraft.

[@downundabrotha]

They need Nanny McPhee lol

[@monaebutler4878]

They only have 1:30 to clean these planes cleaning if not on delta cause delta ppl don’t clean them

[@gtroboi]

Maybe buying a vacuum is too expensive ? Imagine the mechanical state of the aircraft if the plane isn't even clean

[@genkatqltr8517]

@@_w_w_ Little time on the ground means little time to do any mechanical work that may be needed, much less cleaning the cabin. Horrors! 😵👎👎

[@smc130]

Good Moaning Vietnam ..... Very good point!! Yuck!

[@laltromondo84]

Never mind if the aircraft is old. The interior and general impression should always be "mint" condition for the passengers.

[@Belbivdevoe]

laltromondo84 perhaps "junior mint"

[@tychobra1]

And indeed it was in mint chocolate sweets condition... dudum... yeah, ok....

[@canuckrcp]

haha! I saw what you did there! (JetBlue Mint)

[@michelleschaefer5163]

laltromondo84 .

[@sandyneedham6499]

I think Buckingham Palace is old, BUT THEY CLEAN IT!

[@YourFavoriteKandie]

I lost it when he started smacking the ice cream with the spoon 😂😂😂😂

[@Dnbray]

I honestly thought they had slapped a scoop of ice cream on your meal before you said it was cheese lol

[@a.j.figliolini7771]

It reminds me of the scoop of butter you get on your pancakes at IHOP.

[@youtubecensorpolice9112]

I thought it was rice or mashed potato.

[@abandonedchanneld8031]

Small hint about cookies: If it's hot, let it cool to lukewarm. It's like really hot plastic, just edible. They firm when they're cooled, and flimsy when heated.

[@wojciechgrodnicki6302]

That Shiny Kitty Kat It probably is plastic at this point.

[@abandonedchanneld8031]

@@wojciechgrodnicki6302 That's exactly why I used that analogy ;)

[@ingriddubbel8468]

Because nobody knows this about cookies. You're a condescending know it all.

[@moon5497]

I laugh in emirates economy It's literally a hundred times better

[@bx-100senatecommandodroid2]

FazzyPlayzMc jetblue too, not an expensive airline that cares about their customers

[@richieinca]

And they offer daily flights from LAX to JFK? No, they do NOT, so you cannot compare them two.

[@prettynpetty8342]

Can confirm

[@alek488]

Blue Crescent Spirit economy was better

[@shadmium3471]

@@bx-100senatecommandodroid2 i was astonished with jetblues prices and quality, good airline for its class and price.

[@TransitRoutes]

5:10 the right most arrow is greyed out meaning there is nothing farther to the right

[@wizbang68]

and one to the left is lit so he was trying to go the wrong direction.

[@downundabrotha]

They greyed out the complaints tab lol

[@LeDarksideLe]

There has to be something to the right because it says on the bottom *1 of 8*

[@TransitRoutes]

@@LeDarksideLe You might be right, the right side could've been damaged and thus why it is grey

[@guitar911rock]

no, it says page 1/8

[@hbarudi]

For that price Amtrack's trains give you way better comfort... But you need to spend a few days on the train for such a trip.

[@Rocket-hb6jh]

AmTrak

[@michaeltheoret8913]

@Michael Raffi , for People such as myself with limited payed leave from work ,I want to spend as little time as possible getting to my destination so I can enjoy what little time I've got for vacation .

[@BrandanTheBroker]

Amtrak is great when taking it from Chicago to Portland or Portland to Seattle, I enjoyed it

[@Jeff-wm3qn]

I know you can get a first class ticket from Pennsylvania to Portland for a 150 bucks less in American airlines

[@nikolabobic661]

amtrak is not worth it

[@trickydicky8237]

As a KLM employee, I'm not surprised. My wife and me were travelling from Chicago back to Manchester with American Airlines and as we boarded, we were told or IFE was not working in our seat rows. After take off everyone was moaning about it so I took it upon myself to sort it out. I went to the Bulkhead and checked and sure enough, the main plug was off. I reconnected it and low and behold, it worked !!!!!!!!!! The Flight Attendant lost it with me totally !!!!!!!!! So I showed her my FAA Maintenance License and she calmed down. After about 30 mins I was invited on to the Flight Deck and the Captain thanked me. Didn't get ant freebies though ........ LOL. I think the cleaners must have knocked it off

[@leflores91]

I feel like had a bit of a troll smile.

[@CineZoneYT]

Fake story. You would not have been invited into the flight deck during the flight, that is illegal.

[@tiezheng763]

There was probably some kind of rubbish in the seat mechanism disallowing it to function?

[@Paul_Lucas]

Yes!

[@C2K777]

@@Paul_Lucas Please tell said dirt was the other chocolate lmao

[@Em22-wtf]

Lol, thats what I was thinking!!!

[@johnnyboy3949]

How is this comment from 3 days ago when this was uploaded today!?

[@courtneywatts3185]

Burning Wang may their date and time setting on their device is behind? If it isn’t i wouldn’t know

[@pointbreak4490]

take a shot everytime he says particularly

[@Mis-fe9fc]

Larry Peanut ur not gonna walk out of that bar alive...

[@ddebenedictis]

This particular comment is particularly riddled with particles.

[@captain_yt8591]

ddebenedictis ha ha

[@mp8359]

take a shot everytime a north american caucasian says Literally

[@tomj5514]

@@mp8359 Awsome!!

[@yousrichaachoua9814]

That’s really a waste of money, if that’s business class then i wonder how economy is

[@DarkRelm22]

Yousri Chaachoua not nearly as nice from my experience a while back. The seats don’t tilt, the screens are above your head, not in front of you, and the food isn’t as nice.

[@DarkRelm22]

Though i should note, it was years ago and I have never flown business on anything before.

[@yousrichaachoua9814]

Eryk Steele it’s probably still the same, it’s years ago that airlines from America actually had a good reputation

[@electric7487]

I think he just got a bad seat

[@foxgaming76yt24]

I think it’s a cardboard box with a pillow inside.

[@annakeye]

The seat was jammed with the other brown choc ball thing from the packet that the first one you found was from?

[@toddbirge2800]

your delta one experience was actually a number two.

[@CanuckJim]

don't forget to drop the mic

[@toddbirge2800]

BOOM

[@travia6688]

I guess it's not Mario number one

[@Jude74]

Was that what prevented the seat from reclining.

[@mojojojojowhitequeen1614]

who do you work for?? no 2 son push it out

[@manualcontrol5581]

"While the Wifi did connect-" *Wifi in house cuts off for a few minutes randomly.* You mean this isn't something people have to deal with every 30 minutes - 2 hours?

[@theholytaco7682]

Finally, someone with the same problems as me

[@ferrariloverful]

It is when u have att wifi

[@TheMasterhomaster]

That means either you have a shit router or a shit ISP.

[@genkatqltr8517]

@@ferrariloverful Got At&t, not a problem!

I know this is meant to be quite funny but here is a serious tip. Buy a new, good router. Nowdays, WiFi is just as good as a wired connection for every averge consumer that doesen't want to transfer terrabytes of data through the own network. I own an expensive Asus router (about 300 dollars) from 2017-2018. I have the full 100MBit of my internet through 2 massive brick walls and 7 meters straight distance. (Or about 800MBit/s transfer speed) The router and wifi never laggged, crashed or something else after more than 2 years of operation. Connected are about 20 devices at the same time, but obviously not all are used at the same time all the time. Sure, an good router is expensive but it is definitely worth every buck. And ocnsidering that they made a significant jump in performance since the last 2 years is also nice. Really, the internet problems I ever had since then was comming from the provder itself. I just wanted to leave that here :D

[@annthrockmorton5594]

My Delta experience (since you asked!): First of all, this was many years ago. After my story, you'll understand why I don't choose Delta as a first choice for my admittedly infrequent flights. The part of the flight that turned out to be a good decision was white-knuckle flyer me -- not usually, but that day (premonition?) -- taking a Xanax before we took off. I was seated towards the very back of the aircraft, Starboard window. The flight was ATL to DFW. We were awhile into the flight, when smoke began sifting out of the overhead air vents (the little round ones, that you rotate.) The next thing I knew, a Flight Attendant went *running* up the aisle with a fire extinguisher. The air/smoke was turned off for several minutes; when it was turned back on, the smoke began again. The passengers (many International, I had noticed earlier) were, surprisingly to me, *completely* silent, save for one young lad who plaintively spoke: "Fire, Mommy." My memory fails me as to whether the Captain spoke first, or the oxygen masks deployed first. We were instructed to put them on until we were "below 10,000 feet." We were also told that we would be continuing into Dallas. I remember fixing my gaze outside my window, to see the ground w-a-y down there. We kept on the masks for 10-15 minutes, until the Captain said we were now below 10,000 feet, and could remove them. I think I just kept mine on. Eventually, we landed safely enough, (don't ask "how much later?" because it seemed like an eternity!) and, as we deplaned, some adult male passenger happened to have a disposable flash camera (this was, again, many years ago, even before cellphones). He turned around and took a photo of all the oxygen masks hanging down. I wished I could have had a copy of that photo! There were *so many* "Red Jacket" a/k/a Service Reps awaiting us as we deplaned. It was then I realized I had left the dress clothes which were for my Aunt's funeral (the reason for my trip) in the hanging section. I approached one of the Red Jackets and said, "Sir, I left my clothes for the funeral on the plane." Such a *look* he gave me, but the clothes were fetched. Surviving this drama changed my airplane travel in two ways: 1. I rarely book Delta. When this is a subject of discussion, my usual comment is, "I don't have good luck on Delta." Then again, I probably had *awesome* luck that day, and I'm certain some who know much more about flying an aircraft than I do would say the successful end to this event *should* mean that I *always* book Delta! Anyway, moreover: 2. I get really irritated when passengers don't pay attention to the safety talk at the beginning of the flight. I want to stand up, turn around, and say, "Listen *up* , people! You may need to *know* this!"

[@WTG20233]

Definitely the best plane blogger going ... 100% honest and real

[@beggandpartners]

100% agree with you. Like Dan's work too. Loathe DJ Aviation

[@michael2k3d48]

@@beggandpartners I like Dan too. DJ isn't in the same category in my humble opinion.

[@beggandpartners]

@@michael2k3d48 I think he is biased.....And Cahill is very biased when it suits him

[@SPTSuperSprinter156]

@jonybeam most of them are like that though? It's just a vanity project, flying around the world in first class (how they pay for it I don't know, they're either getting handouts or it's someone else's money is my guess) and dressing it up as flight reviewing. Reviewing what? A product most people won't ever use no less those that are probably watching their videos... simply put these guys with cash to splash and a desire to travel have worked out that you attract hundreds of thousands of subscribers showcasing something the vast majority of people will never ever see. It's a pretty clever idea and fair play to them but I just wish more of them would be honest and admit it's all about vanity, because then I'd have a lot more respect for them.

[@Paul_Lucas]

It’s definitely sustainable to pay for your travel yourself and run a channel like this. For example, my channel is averaging over 1.5 million views a month. The Adsense alone covers my expenses.

[@danijo]

I flew Delta One round trip from Seoul to Atlanta, and my return flight was similarly disgusting. When I boarded the plane, there were white footprints all over the carpet. The flight attendants were scrambling from cabin to cabin (no dedicated DO staff for this flight!). The amenities were strewn in each seat rather than being placed neatly. Everything was grimy. My seat controls weren't functioning properly, and the seat in front of me didn't function at all and the passenger had to be re-seated. The "noise cancelling" headphones were a complete joke. I've had more luxurious and comfortable flights in economy class with other airlines. I will NEVER fly Delta again after that experience.

[@roddy116]

The International airplanes in Atlanta are from the old northwest and are being updated all the time, it just takes a long ass time because they have to move them all the way from around the world and doubled their fleet size, but there almost all gone. If you want a much nicer interior do LAX, or MSP for Asia. And JFK or MSP for Europe.

[@ABMP4D3]

Makes you wonder how great the maintenance is on the aircraft itself as well if so much is overlooked.

[@Trenaway]

You should forward this to the FDA and the local health inspectors, for the filth is out of code in both arenas!

[@andrewsoel9792]

Trenaway ElDaryl oh can you deep clean a plane in 7 minutes.

[@peterlemke3468]

Even the cockroaches don't fly Delta!

[@localmenace3043]

Cooking with Andrew That doesn’t mean a thing when there’s dirt _literally embedded_ in the plane. Your argument is shallow at best. Can _you_ deep-clean a plane in 7 minutes?

[@TheMasterhomaster]

I’m sure the FDA and health inspectors will get right on it /s

[@kevinbutton4580]

They don't give a fuck...I've reported restaurants that had cool roaches in the food and they could care less

[@madingwang7778]

Virtually all airlines that provide packaged ice cream results in rock solid ice because they use a blast chiller rather than a freezer

[@brett18uk]

mading Actually they are stored on board with dry ice packs. There is nothing to stop the crew thinking ahead and removing the dry ice so that the ice cream isn’t rock hard when distributed. I know - because I used to be crew!

[@chrisreisinger4935]

i hope you have flown delta one since this video, not sure if you have. however i would like to point out that delta has updated almost all of their fleet with both economy, economy plus, and delta one. i’m sure you know this but this should be noted by any one else who sees this video. i flew delta one to japan before it was updated and i can attest that the old first class was quite brutal. however having recently traveled on delta one to japan again, i was very surprised and satisfied with their upgrade.

[@jenshellmuth5217]

Hihi... let us know if you receive a response from Delta (similar to your Scoot review and reaction)

[@yoshiuki__9589]

Jens Hellmuth Delta ain’t got time for dat

[@xXAnni3LuvsYhuXx]

“Suspicious brown blob”😂😂😂

[@blank7644]

I was laughing so hard lmao

[@ashtonjames7166]

POOP!!! Oh no nvm its "mint chocolate"

[@johnyohannan203]

Always appreciate how balanced your reviews are! You always mention both the good and the bad...without any excessive anger, sarcasm, or acrimony. Thank you for doing these for all the travellers out there. Will check out DASHLANE. :)

[@jonnyb2774]

Aww man. Jeb Brooks is gonna be gutted when he sees this.

[@Paul_Lucas]

Jonathan Bussey Haha, Jeb already knows my experience 😜

[@damianbalinowski9037]

So will the other Delta Fan Boy - Ben Schlappig. :)

[@davidlazarus67]

Wingin’ It! Paul Lucas Was that his lunch you were eating?

[@jimmygee3219]

I can’t stand Jeb’s videos. Paul’s are WAY better and way more relatable for what it seems like Jeb considers us normal peasants

[@jonnyb2774]

Jimmy Gee I like jeb , he does a nice range of stuff. But Paul is the top of the pile at the mo for sure

[@fneihfeiwndvknfdkknckd1800]

Just remember that Delta is one of the best airlines in the U.S.

[@mindyschocolate]

FNEihfeiwn DVknfdkknckd I think Southwest is, actually.

[@tohamthefirst]

Both are really

[@briank3754]

...and that isn’t saying much.

[@sawyer4417]

Brian K how

[@briank3754]

@@sawyer4417 just like our airports, our airlines are second rate compared to many in Asia and even European carriers. I've flown Emirates, Lufthansa, and Qatari airways to name a few that blow the US carriers out of the water. However, many of these foreign carriers work on heavy government subsidies and don't necessarily have to maintain profitability to survive. Regardless, many foreign carriers put our carriers to shame. The same can be said for our airports, which are awful compared to most of the developed world.

[@TNovix]

Delta took "Ice Cream" quite literally.

[@sicknickeroni]

No, if they took it literally then it would be a cream made out of ice which I'm pretty sure isn't possible.

[@kenrohl2897]

You're supposed to pick up the ice cream bucket and the warmth of your hand melts it.

[@cameronreid3226]

Disappointing. Very frustrating to see the underwhelming experiences you’ve had with the US legacy carriers. I used to dream about getting the frequent flyer status to obtain the upgrades to the premium cabin. Now, I’m almost convinced I’d be just as happy with a window seat on a budget carrier. Another informative and entertaining review, Paul!!

[@jkjkjk100]

Cameron Reid no. Premium cabin even sucks still better than budget carrier. Try it for yourself

[@nwjh1957]

Delta frequent flyer system is a rip-off. It's designed to stop you getting stuff for free for loyalty. Fare tend to be more expensive, FF is a joke, and quality tends to fail at all the wrong times. Delta seem to want to make a buck before everyone gives up on them, or at least do no better than the main competition. Alaska is a better deal, but not that much beyond the western half of the US, unfortunately.

[@augustusx82]

I flew Delta one and had the greatest first class premium experience ever, yours was nothing like mine, plus your TV was a third of the size that mine was, you must’ve taken an older model aircraft, the food was amazing on mine as well

[@mimi219]

augustusx82 we all know that didn’t really happen

[@arespeverell9877]

How do they confuse "ICE CREAM" with "ICE"!!

[@ddebenedictis]

🤪

[@jbaby5381]

Thawing and freezing it causes this, yuck!!!

[@ourmando]

its iced cream

[@juanitarichards1074]

That is a sign that the ice cream has completely melted and then been refrozen. It's very dangerous as it can cause food poisoning - full of bacteria. I have returned to the supermarket ice cream that is frozen like this. I know it has been melted and refrozen.

[@ourmando]

@@nigelmarvin1387 m y c r e a m

[@wolfensus]

That's pretty abysmal for business class. I've had better domestic economy flights with SAS

[@galfleming6770]

Very true.

[@jaydflier]

At SAS you don't even get a coke or a bag of peanuts in the bag for free..

[@OperationNonsense]

this is pretty normal for US domestic flights, regardless of class, first class is just as bad as economy.

[@ladythalia227]

@@jaydflier Peanuts are being phased out due to the rising number of people with nut allergies, imo

[@goodluckmati]

DASHLINE ADDS ARE LITERALLY EVERYWHERE OMG...

[@owengalvin5063]

Captain Matius that and skillshare

[@travelmentaryTV]

And if you have Monday dot com, you like to get sh** done.

[@goodluckmati]

And audiable....

[@wotintarnation8388]

@@goodluckmati Not as much as they used to. Like The Great Courses Plus.

[@MrOpenGL]

Honestly I'm sick of those Dashlane ads, and my comment about how fishy Dashlane sounds was deleted, of course. How much do they pay you?! Now dare to delete this one again...who cares about freedom of speech when they pay you? If they're spending so much money on advertisement it means they sell your data. There's no way they can afford to pay that many people for advertisement AND pay their developers AND pay the servers with just the revenue from the premium service. if it's too good to be true or if it's free, you're the product being sold.

[@rascallygoose4926]

7:47 breaking ores in terraria be like

[@PragmaticPhysicist2]

underrated comment

[@foxgaming76yt24]

Trying to break obsidian with iron tools in Minecraft.

[@jamestwigrevill6381]

pretty much everything that could have been wrong with the seat was wrong with the seat XD

[@okanturkcan4618]

The 75$ compensation is laughable, but at least they did something about it. Interesting that there is such inconsistency across aircraft and routes...

[@123Sander1231]

Okan Turkcan i was degraded from Premium Select to Economy comfort due to an equipment change on my last flight from Fra to Dtw, Delta offered me a 50 dollar voucher and kindly requested me to fuck off. Being a Platinum frequent flyer at KLM I didnt accept that and went to KLM who hosted my status, got a 500 euro voucher, the ticket price refunded and deep regrets and apologies but for Delta’s unsatisfactory and Skyteam unworthy behaviour. Unfortunately as the Platinum desk employee stated they receive a lot of similar complaints about Delta offering terrible service, rude staff and old equipment. Just boycot Delta they deserve to go bankrupt.

[@123Sander1231]

75 usd on a 2200 usd ticket is near as makes no difference nothing... They should just treat passengers nicely and with respect, and they just dont seem to care about that as the competition is not present...

[@IlIlIlIlIlIlIlIl-v9h]

Delta is the marriage between Northwest and Delta. It’s kinda hard to have a coherent product when you’re the result of two companies making one. Even their pilot seniority lists aren’t fully merged yet

[@cownose64]

@@IlIlIlIlIlIlIlIl-v9h Sadly, Northwest should have survived in my opinion, They were always friendly and never had any issues with their Staff/Equipment. But yes, the merger I don't think has completed.

[@YEETMAN-dt9mb]

7:40 every single airline ice cream I’ve had is like that.

[@ronik24]

Thanks for your videos! :-) I flew transatlantic in economy with Delta two years ago Amsterdam - Salt Lake City - Paris. I remember that the meal service especially on the daytime flight was more than plentiful, in fact we arrived in the US quite stuffed. The quality was not bad.

[@rusty9959]

Paul, you were flying in the old Delta One seats! The newer (more updated) planes are a lot better!

[@sheafer]

Rusty still not acceptable....i had the same experience... you paid premium for this you deserve to be treated the same way

[@rusty9959]

sheafer for sure!

[@nypdbob]

Still dirty. Flew to Europa new aircraft....food & service substandard.

[@GadgetAddict]

I've been watching a lot of your videos lately. I hate flying just because of all the slow processes and steps involved. Maybe I'd enjoy it more if I made a video about each experience. At least I'd feel like the time wasn't completely wasted.

[@quickhatch8160]

Do that, I'd watch it

[@jaypainespotter]

Jeb Brooks and his million miler Delta card are gonna be disappointed by this Paul. 🤣🤣🤣🤣🤣 I like Jeb and his reviews as well as yours. Thanks for always being an open and honest reviewer. Edit... Next video in the queue after the video finished. Jeb Brooks- Delta Air Lines Refurbished 777 video! 🤣

[@oceanhoevet8453]

I am not surprised by this, I have experienced this on Delta twice before, that’s why I almost exclusively fly Alaska now. They have much better service and incredibly friendly flight attendants. +AMAZING FOOD.

[@Clairecnz]

This was the old Air New Zealand Lounge, that is why its so large.

[@sherijanda6077]

This is why I bring my own Lysol wipes when I fly. I hope they have cleaned up!!!

[@jamrah8713]

The fact that you guys have to actually bring wipes with you for this stuff really shows you the state of America does it

[@scottkashuba3476]

Business Class in the US is an oxymoron - like giant shrimp.

[@andie2809]

@@archie0118 jumbo shrimp 🤣😂🤣😂🤣😂

[@mackan-kf4tg]

Amen to that👍🏻

[@michaelhilger8638]

When I became a Northwest Airlines mechanic in 1981, we had our own flight kitchen and the food was great. The cleaning staff were employees, too, and the airplanes were fairly well cleaned (not as good as Euro carriers I've been told). Both services are now contracted out, Delta bought Northwest, and the food is dreadful and the planes are a flying landfill. As Mr. Lucas has found, you apparently can't pay extra and get a clean plane and decent food, either. I am saddened by how the industry has changed.

[@nvyfhuigwbi71ywgi11]

I flew from Boston to Seattle in economy on delta and I honestly thought it was rather good. They served a full breakfast, had rather comfortable seats and friendly flight attendants .I'm surprised to hear you had such a negative experience

[@roddy116]

Lax is where they put their less updated domestic airplanes, same with Atlanta except for international. I did an 18 hour flight from atl to pudong Shanghai, but I went home through lax on an a350 which is the newer and much better delta one interior with the square style, there still rennovating the Boeing’s interiors.

[@anthonytriola437]

Seat wouldn't recline due to a dead body? Just guessing based on the state of that aircraft.

[@Mildcat743]

I flew local flights from Moline, Illinois to Huntsville, Alabama in late November 2019 and the state of the smaller planes in Delta's fleet is something to behold. There were several overhead bins that either struggled to close or struggled to open because of failed latches, seatback tables sagged, and the upholstery was worn and torn on some seats. The service made up for it somewhat as the attendants are hugely attentive and polite, even on 2 seperate regional flights (4 total flights) that as a whole were shorter round trip than your one transcontinental flight here. As far as my limited flight experience goes, Delta gets low marks in my book.

[@mogsyman]

Perhaps send some Delta management on an Emirates flight to teach them how to run an airline?

[@ticoguy05]

My exact thoughts!

[@x1achilles99]

Big difference. Delta needs to make money. Emirates doesn't. It's government supported.

[@khanchy]

@@x1achilles99 If that's true, wouldn't Delta be even more eager to provide a better product?

[@Traw313]

@@khanchy when the government basically gives money to the airline like Emirates and Qatar its basically easy since the company operates almost freely and does what the government wants. United, American and Delta operate on their own dime and all of the cleaning is done by contractors who don't care if an aircraft is clean is or not as long as they get paid and that's it.

[@StrainXv]

Singapore Airlines is a better choice, Emirates is all about flaunting Gold.If you aren't in first class or Business you are Garbage to Emirates.

[@benjya]

"Perhaps this is a lesson in delayed gratification" - hahah!

[@RoboticRaindrops]

"Perhaps this is a lesson for a delayed sense of entitlement " - hahah!

[@lade2rex]

I actually flew for the first time at the beginning of the year with Delta (not just the airline, but flying in general) and it was a very pleasant experience. We had about a 5-hour flight to LAX in basic economy I'm not a small person and I actually found it pretty comfortable, there wasn't a great amount of legroom but it was manageable. Everyone was super friendly and helpful and although we didn't get meals the snack cart came around 3 separate times. I honestly have nothing else to compare it to, but my friend who I travelled with has flown many times and was pretty happy with her experience as well. I would happily fly with Delta again. Preferably business or even comfort+, because I must say, I'm jealous of the arm and leg space lol.

[@vintagetriplex3728]

I’m shocked man. I hope you have a better experience in a future. All companies have ups and downs despite how good they are. Hope you are doing well.

[@kookieology5904]

Vintage Triple X I agree but delta is a very good airline in my opinion and I’m impressed about his experience with delta!

[@maddenglazier3621]

I'm flying Delta one on this same type of aircraft from Detriot to Paris and this is making me scared! But he is really only judging the cleanliness of the plane, not all are the same.

[@totallydinoroblox3760]

how was the flight

[@maddenglazier3621]

@@totallydinoroblox3760 it was great ngl lol very comfy and outstanding service

[@azmike1956]

I know a recently retired flight attendant from Delta & she's not surprised at the general conditions of the plane. At some point they don't put a premium on that. It's not so much that they don't want to keep up the condition of the planes, but they are older airframes & don't have the downtime it takes to perform the tasks required to keep up. It's well known that Delta is invested in keeping up the fleet to get the most use out of older planes. They have established their own MROs specifically for this purpose.

[@Oilerie]

Wife and I flew D1 JFK-DUB in April & D1 DTW-FCO in May of 2019. Food was inedible. Absolute crap. Shame on Delta for a really lousy product.

[@sstreakzzzz]

For a second I thought “hey that’s pretty good” until I remembered it was business class

[@IScreamer]

LOL, Paul - the expression on your face at 08:38 says it all! "I just want this to be over with."

[@AndreiTupolev]

Wish they still used TriStars

[@jblyon2]

One of my first flights was on a Delta TriStar. I was 7 and we were headed to Disney World. It was Thanksgiving day and they served a slice of rolled up deli turkey with gravy-esque food-type liquid product on it for lunch. It was probably actually disgusting, but I'd give anything to have that again.

[@comments6482]

8:19 I think it was one of the economy passengers underneath the seat. Delta puts passengers under other passengers seats. That was the problem!

[@comments6482]

Also, the poor economy passenger was probably kicked off the plane in mid-air. They rarely give them parachutes

[@Mpp31provo]

Paul, I flew Delta One from LAX to Rome with a layover in JFK this past July. Your review is spot on. My LAX to JFX leg of the trip in seat 1A was a bit dirty and the chicken was dried out with a super hardened, caked on sauce of some type. I looked around and pretty much everyone else had the same food issue. However, the crew were really awesome, nice, and helpful. The entertainment options were extremely limited. My JFK to Rome leg was much, much better. Actually excellent. Food, service, cleanliness, etc. But the entertainment was still lacking. The return flight on Alitalia was A+. Thanks for your review....excellent video.

[@owenthomas4729]

‘This was almost as much of a relief as the end of the flight’ 😂😂🤣

[@airline.pictures]

Don’t fly in United’s old 767 business class. There once was a piece of duck tape keeping the tray table compartment together. I’m sure the new first class is way better.

[@ddebenedictis]

Possibly the wing was also reinforced with DUCT tape.

[@NickTeProductions]

i’ve recently just flown with British airways from Sydney>Singapore>London and Return, I’ve got to say as it was myself and a friend and we flew in economy, the only way it could’ve been any better in all honesty is switching to a 2 seater row as oppose to a 3 seater, BA has these at the back of economy, other than that Food was good, chair/pillow/blanket was comfortable, service was very kind and quick. Nothing to complain, i’d recommend them if you ever go to heathrow!

[@darkwoodmovies]

To be fair, these are their oldest business class configurations. Delta runs a good operation, but one of their downsides is how old the planes and interiors on some of them are. The new and refurbished cabins are amazing. Also, domestic Delta One isn't really business class, it's just domestic First Class with old business class seats.

[@FireMunki63]

But surely thats not excuse for poor food, lack of cleanliness and in operable WiFi?

[@darkwoodmovies]

@@FireMunki63 It's not, but the U.S. airline market is awful overall :(

[@carlnilssonyoung8961]

Why us airlines r so far behind in quality to the rest of the world

[@luisvilla799]

Remember capitalism our government cant tell/regulate airlines how to run their business

[@j.sanchez187]

Luis Villa just the opposite. Businesses like airlines are so highly regulated on the administrative and mechanical as aspects as well as labor, that they have no other choice but to skimp on the part of their business that’s presented to the customer. Simply because they can afford to provide shitty service and uncomfortable conditions and you’d still fly because there’s no other choice.

[@nabawi7]

Profits > quality. Little do American business owners know that higher quality = happy and returning customers = long term customers.

[@muhammadasadkhanturi7040]

I think pia is better

[@bluestorm9977]

American Airline company leaders focus on making money. United Airlines CEO earns $12 million a year while United has a bad reputation while an ANA (Japanese based airline) CEO just put his salary to only $90,000, and a Japanese monk who became CEO of Japan Airlines worked hard to save the airline from bankruptcy and both ANA and JAL are now 5 star airlines.

[@danahc4851]

My husband flew Delta from Dulles to Philadelphia. At the time, he was flying on American military orders, which means they're not supposed to kick him off due to weight. They did it anyway. Then, offered him a voucher (like he would want to fly with you ever again). They did rebook him on the later flight, but he could've caught a train faster than would have taken him to wait for the later flight and then take it. Meanwhile, his checked bags weren't pulled off the original flight, so they took it to the unclaimed luggage area. It's in a separate terminal. It was just a nightmare after nightmare.

[@Pete4rings]

Delta for sure has some of the oldest planes that would benefit from a good detailing. They have been going through and refitting the 777's. Overall the Delta service, people, timeliness, and entertainment are usually exceptional compared to other legacy carriers I find.

[@123fe2]

Peter Hennighausen i agree 100%

[@hyperkid321]

When it comes to timeliness, along with southwest I agree with you 100%

[@jorge12360]

AGREE

[@Swrdfshtrmbns]

Holy shit. I am a Delta FF and the main reason I am is because I always considered the DL customer experience much better than UA or AA. I fly about 25-30 segments a year with them and have never experienced anything this bad. By most objective measures of reliability, customer feedback, on-time performance, etc., DL is way ahead of UA and AA. Crazy you had such a terrible experience! I would contact Delta.

[@chillout1109]

I couldn't help but laugh out very loud at that rock hard frozen ice cream. What the hell was that? How did they manage to get the ice cream temperature wrong?🤦‍♂

[@davidlp6510]

Once flying from Rome to YYZ, an older lady sitting two rows away from me, had some issues and she had a bowel movement right on her seat. It was just an hour into the flight when that happened. The stanch was awful for the remainder of the flight. So, in comparison your flight on Delta was not that bad.

[@Paul_Lucas]

David Lp Hahahaha 😳

[@redrider9001]

I’ve heard many disparaging comments about Delta’s Intracontinental flights and service. People literally have told me not to use them and to stay out of Atlanta, if possible.

[@TheMasterhomaster]

Kirt Garnett delta is still the best among the big 3, GENERALLY speaking. You have to understand these airlines operate thousands of flights each day and there are bound to be bad ones on any airlines. The problem is when a person has one bad flight he thinks the whole airline is terrible.

[@prignony]

@@TheMasterhomaster say that to Emirat and Ethiad, they have thousands of flights daily I flown 6 times with them no issue at all, perfect service, entertainment, drink, and crew. I have flown only twice with AA 7y ago, 1st plane had cathodic tv and outdated interior on a transat flight and domestic we did not even receive a drink from Atlanta to las-vegas, return flight was 4h late at least inside we have entertainment on the seat...Even my local flight in Laos was better. Next flight in 3 months from Bxl to Vegas and back, I'll be able to judge by myself but I doubt I'll be pleased we'll see.

[@DvjLuna]

I have flown across the US on Delta Airlines and from LAX too. Also my cross country flight was on a 767-400. The experience I got was totally a 180 degree opposite from what happened on your flight. The plane was VERY clean, the service was exceptional and it was the smoothest flight I ever took from takeoff, cruise, and landing. The one and only thing I did not like about my Delta flight was I had to pay for luggage fees. I am sorry that you had a bad experience.

[@ORCLEAM]

I'm quite surprised by the cleanliness issue. As you said, that was more than a miss on one pass through. I'm a Delta loyalist and I've never encountered filth like that. Broken equipment, yeah, never such filth.

[@DoubleDeckerAnton]

Thanks for reviewing 'what really goes on' on your travels Paul...!!! 🧳🛃🛄✈💺🍽🍲☕🤔👌

[@lowz1369]

🐝🍳🇯🇴🥵🍆🤣✝️🅱️😃👌🇮🇹🍆💦👌👌👍🅱️😢🐝😢🐝😢🖕🖕🇯🇴🥚😃🥚💦🇺🇸🤮😃🥚😃🥚😃🅱️🍑😃🐝🍳🤣🍳✝️🍳😃🥚😃🇿🇼🇿🇼

[@W4NKER]

6:39 Even that picture shows the lady disgraced by Delta

[@hausofasmr6075]

I appreciate your honest review!! We just recently had similar experiences with delta 😂

[@KMFerguson]

To quote John Mulaney: "We're Delta Airlines, and life's a f'ing nightmare."

[@copystrikecop9362]

Any Delta flight be like: Old aircraft ... checked Bad confort ... checked Dirty cabin ... checked Expensive food ... checked Horrible food ... checked Europe is better ... checked Wait what?

[@badgerattoadhall]

I have not been impressed by Europe economy class. (Ba, km, airframe, icelandair ).

[@mikeblatzheim2797]

@@badgerattoadhall Try Swiss, that's awesome (or Lufthansa in general). Of course, my judgment may be influenced by the fact that the seats next to me and in front of me were empty, and that we landed 1 hour early, but seat width and leg room were fantastic.

[@jakesnussbuster3565]

They have a350 and a220 lol

[@BobaBuwan]

USE THE REMOTE. It’s hidden in a compartment behind your elbow.

[@paulsz6194]

When i first saw the Axoco wrapper at 10:39 I thought it was a condom wrapper you found...

[@nikolabolic7120]

You are a bit obvious right?

[@JalaalElasmar]

Paul, if you haven't had a chance yet, I highly recommend trying the Flagship First product on American Airlines for the same route as this flight. American offers the only true first class experience on this domestic route. Routes that also offer the true Flagship First experience is SFO-JFK on American

[@yvonnebraun7]

@Jalaal hello,how are you doing

[@paulprewer3545]

I watch an American VLOGGER Jeb Brooks and he says Delta is the best. He has just finished 1 million air miles with them. I think you had the misfortune of being on an old aircraft. The meal looked dreadful for business class, some improvement needed there.

[@danielt6970]

You're saying as if ancient 767 weren't majority of the fleet on similar routes

[@bodyloverz30]

This guy is a Delta Diamond which is 125,000 miles a year with Delta. I really feel for him, who would want that?

[@ajcoco3453]

I’m very surprised that you experienced this with Delta... I’ve had nothing but excellent experiences with them whenever I fly. Always had the best FA’s and really nice cabin. Might want to contact Delta about the issue. Very unusual for Delta to be like that.

[@rollingtroll]

If Delta gives a flying (haha!) fuck, they will contact Paul ;).

[@ajcoco3453]

That may explain it, I’ve flown with them mostly through Boston and Atlanta and once PBI. Supposed to be going through LGA next month. On the other hand about contacting him you may be right about a complaint but I’ve gotten a response and help within an hour after asking

[@ob3knobe880]

I flew this same aircraft and was astonished by how uncomfortable it was. The seat is very narrow, the legs are lower than the torso part of the seat, even when fully raised, which was ergonomically unsound and painful for me. As well, the seats are hard and uncomfortable. I thought I would try Delta to save my company money, but I'm back to flying United in their much more comfortable Polaris seats. And you are correct about the video screen. It was small and hard to see. Delta used to have the best food back in the day when airlines were decent. Now they have the worst. The only advantage I could find with Delta business class was cost, but in this case, you get what you pay for.

[@hubertl75]

I had more or less the same experience with Delta on an international flight. Business was full so I requested a cleaning crew to do something about the filth. They actually did and we got delayed for 1 hour. Food was lousy too by the way. For me, Delta, never ever again !

[@jackcollier4111]

Paul I genuinely love when I your videos are uploaded I love seeing your channel grow every time you upload. Keep doing what you do 👍🏼

[@thatbeardedsoapguy5082]

All of my flights have been through Delta econ. Haven't been too disappointed, but on my last flight, I noticed wear and tear on some of the interior wall panels on my row. All around the emergency door, the panels looked like they were popped off and not replaced correctly. Being that I was sitting by the emergency row, it concerned me as well as my row mates. One of the guys in my row mentioned it to one of the air stewards, who simply told him not to worry about it. Other than that, it's been good.

[@nudgenudgewinkwink3212]

Virgin have a new service from Manchester to L.A now paul.

[@alejandrayalanbowman367]

That will make the Delta trip seem a lot better.

[@SLACKPLAN9]

Well, I never flew Delta before, and I guess that practice will happily continue...

[@judirattien1956]

I flew delta one from jfk to Paris and from Dublin to jfk in august 2019. Both planes were extremely clean and the food was decent enough. I am 5’9” and a bit wide in the hips. I did find the seat narrower than I expected given the price I paid. I just had them keep the alcohol coming until the seat became comfortable

[@websitesthatneedanem]

What was the problem with the seat then?

[@efox2001]

It was so much filth that it broke the seat! 🤢simpleflying.com/a-bad-experience-delta-one-los-angeles-new-york-jfk/

[@daver1787]

Gotta say that I was on a British Air business class flight. Boston to London. Similar dirt situation that you showed on this video. Nice to see I elsewhere. LOL.

[@Tom-eg8vv]

That “LOL” was straight out of r/fellowkids

[@minimusmax]

I'm sorry for that experience. I've never had anything like that on Delta, but then again, I don't fly on any route with the 767s. I usually am on the a350s, or the a330s (and former 747s). All have been pleasant, all have had working seats and decent food, with some being exceptional. Also, in many of Delta's Delta One seats, the screens come out so you can stick them as close to your face as possible (google Delta's 330 D1 seats)