Paver Problems

[@heathworsley8347]

That was just about the most polite way I have ever heard someone rip a company's head off.! Well done sir most people will not understand the self-control it would take to put together that presentation!!

[@DoRiteFabrication]

Thanks you. It took a bit of self control mixed with a moderate amount of editing....lol. Thanks for the sub.

[@RaysGarage]

Thanks for sharing Jim, I can not believe its a year later after you first telling me about this problem! Hopefully you can put it all behind and forge ahead, The pool looks amazing!!!

[@brosselot1]

Looks as good as Ray's pool. They did awesome job. I've had problems with the same paver company. We ordered several pallets of them and same thing wrong style. The didn't want to take them back gave me the same song and dance but like I told them they sold them to my installer which is me I own the company. So my foreman loaded them up in one of our 25ton dump trucks and delivered them back. That's another whole story, cops, bail, etc. But my lawyer got my money back and I went and bought them at another place. Good information.

[@DoRiteFabrication]

Wow! Feel free to share my story. I edited it a bit of the story....but, they knew I was a KZbinr and threatened to sue me if I made a video, i feel like people need to know how this company treats people. I was careful what I said. Thank God for the US Constitution....

[@brosselot1]

@@DoRiteFabricationmy company will not buy from them ever again. My partner turned them over to the better business bureau for not standing behind their products. Sorry you had to go through all that crap.

[@magnatando4real]

Hey Jim sorry for all the headache you guys went through at least at the end the design you guys created looks pretty good!

[@terrycullen6290]

Ding Dang Man !!! I know you've been going through this for awhile - but really glad it has gotten finished up. And, hats off to you (figuratively speaking... we know your like the Bandit & only take your hat off for one thing) for your patience and waiting until everything was done before posting !!

[@bcbloc02]

Finding competent people to do work is way harder than it should be!!

[@yvesdesrosiers2396]

So sorry for all the troubles. No integrity with some people. Glad it was all good in the end. Merry Christmas to you and your family. Thanks for sharing.

[@joeheilm]

Hi Jim, it was nice to meet you at the Flywheelers. Thanks for sharing your experience with u.s. pavers. Working with crooked suppliers and contractors is the new norm. Demand is so high that these jerks can do crap work or make crap product and still make good money, i see it every day. Anyway, the pool looks great. Cheers

[@DoRiteFabrication]

Thanks. Nice to meet you.

[@GordonFats123]

I install pavers. Every now and then the company sends the wrong color or style and they always make everything right. Glad that pool turned out good!!

[@mikenixon9164]

Looks great !To bad you had such a bad time. Merry Christmas too you & your family.

[@MattysWorkshop]

Sadly Jim this happens far to often and that is a perfect sign that the good old days have really gone, Merry Christmas to you and your family and please stay safe, Matty

[@nigelmonicahobson1267]

Thanks Jim for sharing, very valuable information. Merry Christmas to you and your family 👍👍👍

[@ChrisB257]

Amazing! You sure had hassles Jim! End result does look great. Paver Company does not deserve anything but a lot of lost business.

[@charlieromeo7663]

We chose to have pavers around our new pool. After about two years the pavers within 4 or 5 feet of the pool perimeter began to settle. Since the settling was less than two inches the pool contractor claimed the paver guy “owned” that region. Conversely, the paver contractor claimed the pool builder failed to properly compact the backfilled area around the concrete pool shell. After weeks of finger pointing the paver contractor addressed the issue. Sadly, he had to do this out of his pocket. It’s completely ridiculous how these pool contractors get away with so much. We chose not to take legal action, but looking back we should have. Sorry you had to experience the horror of poor contractors Jim. The pool looks great, I hope the family enjoys it. Best.

[@survivalcomms]

It was insane how you were treated by this company. Seeing the product first hand and hearing the plant manager explain precisely why the product was defective should have been enough for any reputable vendor. The vendor was spitefully obstinate in fulfilling his contractual obligation and only did so when you secured legal representation. Placing responsibility in Jean's lap was beyond reprehensible. Some time behind the wire might enhance his business acumen . Thanks for sharing !

[@darikmatters8866]

Sorry you had to go thru this... I have been selling commercial and industrial electrical equipment for the last 40 years and have to deal with this every day.. Wrong size, wrong color, wrong material... partially wrong, completely wrong, late and wrong... you get the idea.. The moto is.. Never enough money in it to do it right; always enough money in it to do it twice...

[@CraigLYoung]

Sorry you had to go through that. Merry Christmas to you and your family Jim!

[@yqwgjsg]

I worked dealing with the public for 42 years. While I can say the customer is not always right, I can say that you need to do everything you can to satisfy and make them happy. In all those years, many times I would get dispatched with info that the customer was disgruntled. Not once did I ever leave when I thought the customer wasn’t happy with the result. Most time just the fact that you care and will listen gets them on track to being a satisfied customer. These days with social media, it doesn’t take much to ruin your rep and your business

[@farmalltomf]

OMG, so sorry you and your installer had to go through that male bovine fecal matter! However, the end result is stunning. Merry Christmas to you and your family!

[@clydedecker765]

Mr Bollinger,I TOTALLY respect your ability to refrain from using bad language but in this case I would have allowed it. My personal experience was nowhere near that bad and MY language turned quite blue... Luckily for me, I was dealing with the tile supplier directly and I was the installer and they were the manufacturer and dealer (I lived in Las Cruces at the time.) However although a couple of the people were difficult to deal with, I did manage to get my problem solved by not accepting the "misunderstanding" through language problems. THEY were under a crunch to keep their reputation intact and knew they were at fault so ... Not accepting the brushoff and blame games I managed in only a couple of weeks.Congratulations on a great final job and commiserations on what it took to get it.

[@MaturePatriot]

It is sad, but that is where we are as a nation. I remember a time that a handshake meant more than a piece of paper. I worked for a company on government contract. The line on our company was that they loved our workers, but hated our management. We eventually went out of business because of that. They didn't want to deal with our management. When you would never think of treating a customer that way, it is shocking when it happens to you. Wishing you and the family a Happy Christmas, and a very Merry New Year. Hoping 2020 treats you better.

[@WreckDiver99]

I've dealt with pavers many times...my friend is a Certified UniLock paver installer. I shot him this video and his response was "I have never, ever, ever, ever heard of this EVER happening"...but again, he deals in UniLock, which may be why. He did say they investigated other manufacturers (though not that company), and he has never had this experience. NEVER once did he have to fight with the paver manufacturer. Thanks for the heads up on that lousy company...

[@DoRiteFabrication]

Lousy is a mild word on how I feel. Keeping it clean, it's a family channel. The Co COO was totally disrespectful to my wife. It almost went to an altercation. I reccomend never never using US Paverscapes.

[@WreckDiver99]

@@DoRiteFabrication I had a bad experience with a landscaper once. I tried to get my old company to do the work (same company my friend works for...well, by now he's part owner I'm sure). I ended up with somebody else. BAD Idea. His designer under-bid the job, and made some mistakes in the design. Those mistakes came out when they tried to do the full install. The owner came out and tried to charge me nearly $9000 for all the changes. We ended up at about $1500 and I was still angry. Their fault...I believe they went out of business 2 years later all with comments of "horrible customer service and coming back with upcharges" Too bad, they actually did really good work in our first phase of work we had them do.

[@REVNUMANEWBERN]

YEA, @ over 60 years old I learned something, it's exactly WHY I would of had bare ground around that pool, I rather NOT chance to have & be in the same situation as you did, too much BS you have to deal with today !

[@DoRiteFabrication]

With three little boys, if I didn't have a pool deck, the pool filter would die a quick death.

[@fiorevitola880]

Welcome to my world. I have been in construction for many years as a civil Engineer and land devilment manager. I can say without any dought that there is a mighty thin line to honest and dishonest manufactured and contractors. You have to do your own due diligence and be a supervisor on everything project big or small. In my mind, you and your wife did a very good job, but the contractor should have stepped in and noticed that the pavers were damaged and sent the load back. If the contractor is a contractor who has dealt with this company he should know too check there QA. That's my view. Good luck with your project. Merry Christmas to you and your family.

[@mickellis8747]

And a Merry Christmas to you too!

[@TractorWrangler01]

Thanks for the heads up. I hate dealing with people like that too.

[@christophernewton2579]

Merry Christmas to and your family Jim

[@MrHowieZ1973]

It looks like it was well worth the fight for the end product though.

[@carlwhite8225]

Thanks for the heads up but unfortunately it is a year too late and 25K out of my pocket, yours looks great and mine does too but a different manufacturer on second try.

[@heathworsley8347]

I am now a subscriber!

[@pneumatic00]

Sorry you went through that hassle. I would have liked a little more meat on the attorney angle in the story and how that particular chapter played out. The important lesson, I think, is the idea that if you are buying these materials with the notion that they carry a warrantee, why would you have your installer be the purchaser? Why would his name sit on top of the purchase order? That makes no sense to me. Yes, I understand he warrantees his installation. Yes, I understand he could very well have a relationship with the paver supplier/manufacturer, and he could be able to buy the materials cheaper, eg; with a contractor price. If he DIDN'T, then he probably could not have eaten the cost of the takebacks. I myself do not like those kinds of materials-markup deals and this is exactly why. Of course, I've never heard of pavers being subject to a warrantee claim. Thanks for posting the video, I don't mean to be overly critical.

[@DoRiteFabrication]

That's what being a contractor gets ya. I would have attempted the job myself but the back isn't what it used to be.

[@RagsdaleCreek]

Great job handling those no good people and by the pool looks awesome tell your wife she did a great job with style and color.👍

[@Equiluxe1]

I had pavers installed at the beginning of this year, for some strange reason the manufacturer delivered half the supply to the wrong town and the contractor had to go and collect them rather than having a six week wait until the manufacturer had their truck in the area again.

[@larrypardi9143]

Who picked the paver company? The installer or you? I only ask because the company seems to think the installer is the one who hired them. This is a great video and thanks for sharing it. I hope the installer feels the same way about the paver company.

[@scottselkey4460]

Looks good. Glad you hired an attorney.

[@railroad9000]

So what happened after the lawyer was involved? Did it make any difference? There are some companies out there who just don't care about customer service. There attitude is "if you don't like it, tough".

[@DoRiteFabrication]

The lawyer made all the difference. After reading their letter they wanted signed, he just laughed and said, I'll handle this, five days or so later, I signed a reasonable acceptance of replacement agreement and they delivered my pavers the next day. I believe my atty used the words breach of contract. That made them move fast, very fast.

[@railroad9000]

@@DoRiteFabrication Good! Sometimes you have to threaten folks to get their attention. Sometimes a 2 x 4 alongside the head is also effective

[@ScottandTera]

Had a recycling company crush the tailgate on my trailer, admit to my face then tell me there was nothing that I could do about it. My friend working with me said to them , I really hope that you know what hell you have started. Well to make a long story short I drove my truck though their gate taking a quarter of the fence along with it. Ok yes I know that was wrong and immature but damn it felt good. That was 20 year ago and although I did not get charged or have to pay anything out it was wrong. BUT DAMN IT FELT GOOD.

[@jimharris4013]

Wow, what a pain to deal with. I am glad your installer was a stand-up person. The paver company should have blamed their suppliers.

[@windyhillfoundry5940]

It seems like anything related to pool work requires an attorney to get things done. Luckily my wife does all the masonry work around here.

[@gettothechase636]

Okay so after seeing this I work for a Burger King and the management is like that!

[@REVNUMANEWBERN]

FYI: Your Facebook link isn't working

[@fefifofob]

Somebody should make this searchable U.S. Paverscape

[@steelart5657]

I'd make full reports to the BBB as well as local Chamber of Commerce... might even see if local news channels run reports on businesses that don't care to honor commitments...

[@jamesburke8606]

Id have videoed the COO. Would have really gotten their attention then...

[@1970chevelle396]

Look what happened the one time I made a video about a company that screwed me. The guy was giving me dirty looks at the PRI trade show.

[@GadgetBiker]

Bummer, sucks when a company won't stand behind their product.

[@marlawhite3682]

man so sorry u had to go throw all this to get it done right!!!

[@ianlevine273]

So sorry you got hit with this BS... it’s clear from watching your vids it would never cross your mind to think of treating customers this way.

[@DoRiteFabrication]

I learned to treat people like you would expect to be treated. I really try.....sometimes I fall short of that, but most of the time my grandfather would've been proud....

[@patwicker1358]

It is so wrong that the paver company plain screwed up and your installer had to eat some of the expenses. No wonder installers have to charge so much.

[@cup_and_cone]

Searching around, looks like a couple people have had incorrect color issues with this company. Seems like some pretty big oversights to make entire batches of product without verifying the color.

[@krazziee2000]

wow

[@AREA-sj4ec]

grrrrr.!!!!! i HATE people/company's like that. you pay good money for their product and they nickel and dime you to DEATH because they have no morals or respect.......the pool looks awesome.

[@smitty4699]

shoulda used cambridge pavers

[@ClaudioVargas1271]

Is a nice video ..but the warning in the start kills me ears im with the headphones

[@VintageRacer2]

You need to change the title to "U.S. Paverscape Paver Problems" so the public is warned.

[@jerrysantos6484]

Wow! Just Wow! Might as well call them U S Crap and Sack. This is a family show and a family commebt section so I am refraining.

[@ron827]

Hope you do not get a visit from the attorney for the paver company now that you have bad mouthed them publicly which they deserved but....

[@DoRiteFabrication]

It's not bad mouthing. I paid for their product and am telling you the experiences to the best of my ability as factually as possible. As for their product well that's quite factual, right from the plant management. As to how they treat people.....well let's just say it's a family show, so I wont say more.

[@StephenMortimer]

7:21 I can't listen to ANY MORE

[@StevenAndrews]

US paversca....well, not gonna use em.