Pet owners call out Rover.com to better screen pet sitters

Pet owners call out Rover.com to better screen pet sitters | On Your Side

Рет қаралды 13,666

Күн бұрын

Пікірлер: 49

@eh3477 7 ай бұрын

Rover vets people very minimally, and it's been shown that totally inexperienced people do get profiles on Rover. There are over a dozen licensed, bonded pet sitting organizations in our smallish area, which have addresses and offices and reviews. I appreciate that there are some really good and experienced sitters with lots of reviews working on Rover, and good for them. Otherwise I CAN'T imagine turning over my pet to a complete stranger.... not even know where they live.

@melissaosborne3437 7 ай бұрын

Since I left Rover I have heard horror stories from pet parents...It really is sad

@erinflood1521 7 ай бұрын

Hi. I’m a 5 star rated sitter on Rover in Savannah, Ga. My question for this woman is did you meet the sitter prior to just leaving them with her. If not, she bares some responsibility herself! I always require a meet and greet before accepting a booking, both for my safety, the safety of my dog, and the client’s peace of mind. Stop trying to hurt the rest of us that are out here trying to help people and earn a living.

@seamichoo 4 ай бұрын

I agree with you for the most part. I'm a fellow sitter and left a pretty long comment on this video saying basically the same plus a lot more. Just wanted to point out that even though I am of the same mind on meet & greets and that they should be done. The fact that they are not required for a booking and even if they are done. They're more for piece of mind and a good tool for making an informed decision, they can easily be rendered useless if the person is good at putting on a facade. (I mean honestly if you had bad intentions and wanted them to leave their pets with you. Wouldn't you pretend to be nice and caring so they would? Even without bad intentions most people try to make a good impression to get the job they want.) Bookings and background checks are required and were done. Only doing what is required doesn't make you at fault in any way. She's blameless as she did nothing wrong. Even though I agree there is more she could/should of done.

@CanineCuddleCare 7 ай бұрын

Rover is a NIGHTMARE. They are not a pet sitting service. They are a go between. We have a 4 month old puppy still "missing" and an older lab going on 2 months. Another dog 2 days ago got out of the house. CNN did a great story. There are COUNTLESS incidents. If the sitter is so good then why do they need a TECH COMPANY to get them work and take alot of their money? Hire a professional pet sitting service and you'll come home to a happy healthy dog. Not a lost, abused or dead one.

@angelthymera2681 7 ай бұрын

Sitters who go AWOL don't get paid if there is a report made within 48 hours of the sitting anyway so whatever dumb "sitter" does that, there is literally no point. Buuuut, the owner paid off the platform which is against the terms of service. If you pay thru the service, it's much harder to get scammed. Also, meet-and-greets are a must. Any pet parent who doesn't meet their sitter first is irresponsible. She doesn't get her money back.

@koneThavixay 7 ай бұрын

Omg..I almost left my dogs with Rover.I’m about to go on the trip soon and will make an appointment to leave dogs with them..Thanks to the owners who shared their sad story to the news…And yes only couple of bad employees mistreated someone’s precious pets.It’s easy to say if you are a cold heart person to others or the animals.Until you change your systems of making sure you see with your own eyes where exactly all drop off go to be..!! Not just check the sitter fake ID and don’t really see their real background,and you just left the dogs with them..I love my dogs to the moon.There’s no way I would risk their lives to place an unsure for their safety.

@allenisdaking795 2 ай бұрын

Rover is terrible our family is going through a situation with them now and trying to find their corporate office to get some assistance. Their trust and safety department is useless

@ravila5085 8 күн бұрын

Did you ever get their corporate office?

@Caroldarr 7 ай бұрын

If she did not use Rover . Rover is not responsible. If you go Through Rover it stands behind protecting all involved ed.

@stoptheviolence3358 7 ай бұрын

Just because one or two employees go rogue doesn’t mean the entire business is at fault.

@sylviaanderson9180 7 ай бұрын

Yes it does

@brinleyparke2254 5 ай бұрын

It's more than one or two. There are a lot of horror stories about pets being lost, abused, or neglected after pet parents hired a sitter through Rover. It IS Rover's fault if they do not do a thorough background check.

@raynettewatts678 7 ай бұрын

Rover is horrible, They need to investigate Wag to

@Msnanamac 7 ай бұрын

Did i miss it or did they mention how long she was gone and if the sitter ever sent her photos of the Huskies? Not receiving photos is a red flag so is paying the sitter of the platform. I'd be livid if i didn't get a photo of my pet daily

@derby1991utube 7 ай бұрын

As a sitter, this absolutely broke me to hear. But since I began with Rover, almost 6 years ago, I have ALWAYS said that Rover needs to do more than just a background check. I believe there should be mandatory first aid classes and home checks. I hate that sitters like this exist. ALWAYS meet your sitters and grill them beforehand!! Look them up online and make sure to get their full name and set up multiple back up lines of communication.

@CanineCuddleCare 7 ай бұрын

They will NEVER do that because they are not a professional pet care service. You would do best going on your own. Have your own business where you are licensed and insured and make 100% of the money. This is the problem. People think it's a pet care service and it is not. They state that very clearly. We aren't talking one or two incidents. This has been going on all across the US.

@harmonyjohnson2527 5 ай бұрын

I work for rover and it pisses me off that they take so much of the earnings that I made.

@crystalsioux 5 ай бұрын

This truly makes me sad.. I couldn't imagine.. I am a ROVER SITTER IVE BEEN WORKING FOR THEM FOR A FEW YRS OFF AND ON.. I GET WHY YOU FEEL THE WAY YOU FEEL.. WE DO HAVE TO PAY FOR A BACK GROUND CHECK.. AND I TAKE PRIDE BEING TRUSTED WITH YOUR LOVED ONES. INALSO WORK WITH VETRANS AND I TAKE PRIDE THAT PEOPLE TRUST ME IN THEIR HOMES .. I FEEL YOU HAVE ALL RIGHT TO QUWTION AND PROSUCUTE WHO NEED TO..I LIVE IN HASTINGS MINNESOTA.. AND MORALLY AND PERSONALLY NOT HURT ANY BEING .. I HOPE YOU GET WHAT YOU DESERVE. I WISH I CAN DO SOMETHING AND ALL I DO IS USE THEM TO GET ME CLIENTS .. IM SAD ROVER DOESNT DO MORE.

@nicolebowers8080 5 ай бұрын

Yes they should, I had a sitter that left my dog caged up everyday and handed me soiled blankets from his cage that was so soiled they smelled like chemicals. Dog was dirty and skinny like he was not fed at all for 9 days.

@toms31 3 ай бұрын

I had a horror story with Rover.

@pohanahawaii 7 ай бұрын

🐾 I hope *Misty the Husky* get justice and her owner wins the case against Rover. She used a Rover sitter and her beloved pet dies because of the sitter's neglect, then *both Rover and their sitter are liable!* How dare Rover not even compensate her for the expensive vet bills and necropsy, as if the emotional trauma and loss weren't already enough!

@hollywheeler5732 7 ай бұрын

She didn't book through Rover, she went off app. She saved some money by doing that.

@pohanahawaii 7 ай бұрын

@@hollywheeler5732 : I think she said the Rover sitter asked to be paid $ in person. Not sure if it was any less.

@dalenemarie 3 ай бұрын

I feel so bad for the owners and dogs that had a terrible sitter! I’m a sitter on rover, and I would never treat a pet in this way. I love the dogs I sit for, and care for them like my own. This is upsetting and is giving all pet sitters a bad name, and there are many good sitters on rover!

@melissaosborne3437 7 ай бұрын

My heart breaks for all these pet parents that have lost their Pets from Sitters off Rover

@Alex-zr5su 7 ай бұрын

All 10 of them? We are only hearing the worst of the worst in the news. Thousands of bookings go off without a hitch each day and you don’t hear about those.

@r3d_n3ck 4 ай бұрын

There's that dude who shot a dog dead an told the couple to come get their dead dogs body. Anyone heard that?

@jennifera5311 Ай бұрын

I could see this being a dangerous gig,because the sitter doesn't know much about the dog like the owner. especially if the sitter has to take the dog to their own house. if the sitter is to leave the dog at the owners house overnight (i am not sure the rules of rover) and if this is a thing, what if the dog injured itself while home alone overnight . with that said, I can not believe people would neglect a dog like this, just horrible,they should being getting jail time. or some sort of record of these incidents.some sort of animal cruelty charge.......... I am so sorry for the ones who have suffered . so devastating ! you truly just never know people anymore..