Philips Respironics Recall Update - GET YOUR RECALL PRIORITIZED!

[@lindaallen7582]

I think it is terrible that these C Pap machines have not been replaced. The defect was not my fault yet I feel I am the one being punished.

[@RespShop]

Hi Linda, Here at RespShop we completely agree with you! Feel free to call Philips and get on a prioritization list 877 907 7508.

[@jonnunes1369]

It’s ok They will let you rent a machine while you wait how nice of them

[@hankhumme9781]

I added mine as a priority months ago when they first told us about it. I have Lung and heart problems and am over 80. No response of any kind. All BS and Hype to make it look like they are doing something.

[@RespShop]

Hank, I would suggest calling them and placing some kind of urgency. I am sorry to hear you are still waiting for a replacement. Please contact Philips at 877 907 7508

[@richarddavis4928]

I been waiting since June of 21

[@RespShop]

I am sorry to hear you are still waiting for your replacement. Please feel free to call Philips at 877 907 7508 to get on a prioritization list.

[@milburyexotics]

Thank you Reuben, great video!

[@RespShop]

Glad you liked it!

[@sdean4816]

I just received my replacement Phillips unit on October 21, 2022. It took about a year since I registered. It arrived unexpectedly. I received a FedEx shipping notification and it showed up the same day.

[@RespShop]

We are glad to hear Philips has provided you with a replacement device.

[@hootsie779]

I followed the directions in this video and even clicked on the “manage my order” and there was information only. There was no link whatsoever to click on at all, much less one that mentions prioritizing my claim.

[@RespShop]

If you look at the bio of the video we have a link, where it will take you to the recall update page and a section where it says "click here" to prioritize your unit. If you are still needing assistance with the web page please feel free to call 877 907 7508 and a Philips Rep can go over the Prioritization questionnaire with you.

[@vpking77]

I just got replacement and it arrived with no notice and 7 weeks ahead of the date on Phillips website. On the site they said they would send you a notice before the new item was shipped. I went out to lunch and when I got home the box was sitting by my door. It is not shipped with a new humidifier. I had to un attach the old humidifier and connect to the new device. They should have shipped a new humidifier because the heating plate doesn't last forever and this way you would have a completely new or fully refurbished unit. I'm not sure the settings are correct either and I didn't write down the old one's when switching devices. It says 3. I'll ask my Pulmonary doctor when I see him to check. Lately I have been waking up from whistles from my mask. I wear a full mask and sleep on my side with the F20 mask. Since they changed the straps to this ultra soft material the mask always gets loose or pushed to angle where air escapes. Once this happens you get a whistle and it ends up waking you up. I can't use a nose mask because I keep breathing through my mouth. My mouth and throat would dry up and I would cough from my throat being parched. Even the full mask doesn't prevent this completely. It's puts pressure on your lower lip to stay closed from the pillows surrounding the mask. They deteriorate pretty quickly from saliva and don't last the length of time quoted by the equipment supplier. I'm on medicare so they can only send what medicare allows. They are good for about two weeks at best. Everybody is different. Some people don't drool at night and they last longer. I actually considered the Inspire operation. This would a totally waste for me for so many reasons. I have severe allergies to dust, mold and pollen. My nose would clog up. I wear BreathRight strips even with the CPAP. The CPAP through the filter and humidifier has kept my nose clear except when I get a cold. No dust enters my nose. I would breath through my mouth if I didn't have a device as I am still having issues with the full mask. With no mask all the Inspire operation would resolve is the Apnea. All my other problems would still be there. All and all what I have now is still a huge improvement over where I was before. If you are still waiting for your replacement hope yours arrives soon.

[@RespShop]

Thank you for sharing! Thank you for watching! If you enjoyed our video, please don't forget to give us a Like and Subscribe for more CPAP and Sleep related videos/content.

[@rossrainwater2999]

Good information, but very quickly the background music joined the ranks of fingernails on blackboards!

[@RespShop]

Thank you so much for your feedback! We love hearing what we could do better.

[@rossrainwater2999]

Phillips prioritization link mentioned in the video will NOT work using Firefox web browser, one of the most popular in the world! Edge worked.

[@RespShop]

I am sorry to hear the site is not working on your choice of software. Please feel free to also give the Philips Registration line a call at 877 907 7508. They will be able to assist you with the prioritization questionnaire.

[@troydaigle1260]

For those of us who don't use computers. The telephone number wasn't shown more than a couple seconds. I had to watch this video 3 times to try and stop it to write the number down.

[@RespShop]

Sorry about that Troy. I have notified our team as a feedback. Feel free to always look at the bio page for a link to our website and phone numbers. Please feel free to contact us at 1866 936 3754.

[@BigManAlaska]

I wonder how they're handling this recall for those of us who purchased a Phillips recalled machine through private sale and paid cash out of pocket?

[@RespShop]

The recalls are all handled the same. For more information call your provider to see if there is more they can do for you. Or contact Philips at 1877 907 7508. Thank you for watching and If you enjoyed our videos please do not forget to Like, Share, and Subscribe for more CPAP and Sleep related content.

[@BigManAlaska]

My part of the problem is I don't have a "provider" even though I have a diagnosis and prescription for a CPAP. I purchased two Phillips devices in a private sale. Both devices were low usage with minimal hours on the blower. Since I learned of the recall I did register both of them and now I'm waiting for what feels like ever.

[@Mad-Lad-Chad]

@@BigManAlaska I just yesterday finally got my replacement, and mine was actually through a supplier. So it's slow all around. Anyways, like he said, they are all handled the same. Register on the website and wait for the replacement.

[@jimwatts5192]

I went to your home page and found nothing that took me to the Phillips recall portal. This is not good.

[@RespShop]

If you look at the bio of the video we have a link, where it will take you to the recall update page and a section where it says "click here" to prioritize your unit. If you are still needing assistance with the web page please feel free to call 877 907 7508 and a Philips Rep can go over the Prioritization questionnaire with you.

[@chucksumpter7123]

Thank you for the information ! Just followed your directions & info pulled up my machine. I am currently scheduled for replacement by the end of September. Had no idea until your video! Thanks again!!!

[@RespShop]

Glad I could help! Thank you for watching, if you enjoyed our video please don't forget to Like and Subscribe for more Sleep Apnea and CPAP related videos.

[@gregparsns]

That's not true. They don't tell you "when" you will get a replacement on that page. They just say by the end of 2022 - which now is less than a month away. Still no word from them. Just that my DME's been connected to the recall. Prioritization did nothing. It was just the shut the FDA up. Total BS by Phillips.

[@chancepeterson3694]

I turned in my machines number, model, and it’s the same. One in your video

[@RespShop]

Hello Chance, please call 877 907 7508 to get this sorted. I am note sure that is the case as each machine has a unique code. Feel free to take a photo of your serial number and you can email it to us at [e-mail] and we can look into this.

[@natural-born_pilot]

Interesting

[@jenjend1521]

Why force watching a video which takes up time and data and gaining ad revenue when sending all this info via email, like previous communication distributions, could suffice

[@RespShop]

Thank you for your feedback! However, we do have some patients who prefer to hear the info instead of reading it. Watching the video is completely optional. You can always contact Philips Respironics Directly for updates on the recall at 877 907 7508.

[@MelodyeMccullough-sl7wq]

I have my prescription for my device settings, where do I send it?

[@RespShop]

Please contact Philips at 1877 907 7508, they will be able to assist you from there.

[@alfred8440]

Clearly show the link for more than 0.1 seconds to the appropriate Phillips page to enter the information for priorization. You come across as trying to be helpful, but the bottom line is you should make it easy to find the appropriate link. Mark

[@RespShop]

Hey Mark, the US Patient Portal is most easily accessed directly from our site, respshop.com - as shown in the video. We will be updating our site as further information becomes available because it's not easy to get this information from Philips' website. But here is the direct link to the US Patient Portal if you would prefer to jump right to that: www.philipspatientportal.expertinquiry.com/?ulang=en Thanks for watching! Reuben

[@natural-born_pilot]

Try rewind and pause like the rest of us do.

[@Guero_From_Cali]

Hello, I have a question not sure if someone could help me out?. Anyways I was using a Philips CPAP machine only after 14 months of use I started having chest pain went to the ER more than once and was diagnosed with bronchitis and some other sickness I was given antibiotics and steroids yet this did not fix my Health issues. Eventually I went to my primary doctor told him about my symptoms and I was referred to a lung doctor, oncologist doctor and a cardiologist. Long story short at 38 years old I had to have first a heart stent a few months later I continued having chest pain and using the CPAP machine/every time I use the machine my lungs would hurt I would have dizzy spells during the day and headaches almost all day and night long. In addition to that I also have a small growth on my lungs I don’t know the doctors lingo but I believe I have a enlarged lymph note as well as something is wrong with my white blood cells not sure if it’s too much or not enough sorry. I have been fighting to try to receive my Social Security benefits/disability I have been unable to work since my heart issues well shall I say two or three months prior to my heart stent being placed I had my open heart surgery of May 2019 I have never been the same I have two small children boys that I cannot even play with or pick up I am on lots of medication including for depression this CPAP machine ruined my life. Is there anyone that can help me with information? My question below: I have already went to the Philips website and registered my machine also I received a letter from Philips about the recall I did not send my machine back honestly don’t even remember if they asked for it back? I did not want them to say I did not have it or pull some shady stuff on me. So my main question is what do I have to do to join the class action lawsuit I tried looking it up not sure but am I already included in the class action lawsuit? Or is there something I have to do? Please I beg of you can someone please help me? Honestly I am computer illiterate.

[@RespShop]

Hello Dustin, I am sorry to hear your health has not been well and also that you are apart of the Philips recall. Unfortunately, we do not have any information on the law suits happening with Philips. Your best bet is online research or to ask your Dr what the best course of action is. Sorry I could not be of more help to you in this matter.

[@wilmacortinovis7667]

I was told today by representatives that I could not be added to the priority list And I could not do it on line. I originally registered June 2021 and did not now about the priority list

[@RespShop]

I am sorry to hear that, there is a Priority questionnaire first, which rules out patients with major health issues. If you do not meet the criteria is way they may have not added you to the list.

[@dylanmurdock7085]

Do they replace your device with the same model or does it just depend on what they decide to send you?

[@RespShop]

This will be up to Philips Respironics. You can try giving them a call and possibly putting in a request, recall and registration number for north America is 1877 907 7508. Thank you for watching, please do not forget to Like & Subscribe for more CPAP and Sleep Apnea related videos.

[@clevermissfox]

It's awful. Insurance won't cover another, my patient has been in the hospital twice in a month because he hasn't been able to use this. Now the doctor is saying the risk of not using it is greater than the risk of the foam. It's absolutely unethical. His co2 retention is so bad he's having seizures.

[@RespShop]

You may want to call Philips directly to have your patient on a high priority list due to underlying health issues, please call 1877 907 7508.

[@puddlejumper9681]

Got the replacement used for 3 months and now got a "power supply error" and the machine won't work, I've tried everything!!!! HELP

[@RespShop]

Ensure the cable going into the power bar is fully in. Try unplugging your machine and re-plugging into another power source. Do not plug the unit on an extension cord or a power strip. If you have tried all of this, contact your provider or Philips Respironics Customer Service. Thank you for watching! If you enjoyed our video, please don't forget to LIKE & SUBSCRIBE for weekly CPAP and Sleep related content.

[@privatepilot4064]

I called them in December 2022. They said I should see it in the last week of December or in January. It’s March 2023 and I’m still waiting. Kind of getting the feeling I’m screwed. The problem is, I can’t even use it because it doesn’t work at all.

[@RespShop]

I am sorry to hear you are still affected by the Philips Recall. Here at RespShop we have affordable rental options. Feel free to give us a call and we can discuss some options that may work for you 1866 936 3754.

[@nicholelivesay3828]

I’m concerned, this is the problem we are having. My husbands Cpap is not working as well as it should. He got it apx. 11 years ago. He can not get a new prescription at this time because we do not have insurance as I have recently left my employment with Department of Social Services. Upon investigating I discovered that this Cpap was recalled. I filled out the paperwork and got the message that it may not be replaced due to it being passed it’s warranty time of 5 years which we were unaware of and it wasn’t having issues 5 years in. I do not know what to do as he can not go through all of the testing etc again without insurance. Please help and give me advice if possible? I’m appreciative of any help you can give. Thank you very much!!

[@RespShop]

Hi, you'll need to contact the DME company that supplied your husband with his machine because they will have record of his machine serial number on file. You can find more information here: www.usa.philips.com/healthcare/e/sleep/communications/src-update/news/waiting-for-your-replacement-device-here-are-the-actions-you-may-need-to-take

[@lucygoose6052]

Thanks for the info!

[@RespShop]

We are happy to help! Please do not forget to Like, Share, and Subscribe for more CPAP and Sleep Apnea content.

[@marcifeliciano9443]

This is complete BS! I followed your link. Used the SN. Said it found my registration but then on the next page it said my registration has not been matched. I cannot even click on the prioritize button as it is in active. My husband has severe sleep apnea and cannot go without his cpap so he’s been using the recalled one every night. This is beyond wrong!

[@RespShop]

Hello Marci, My suggestion would be to contact your provider (where you bought the machine from) so they can link it to your registration. You can also call 1877-907-7508, this is the phone number to the Philips registration line, you can advise them who your DME provider is.

[@The1NightBaker]

So are machines that being sent out just refurbished with new foam. My old works fine removed foam by drill 7/8 inch hole then resealed using 7/8 inch hole plug.

[@RespShop]

Unfortunately, Philips does not share these details with RespShop. Feel free to contact the Philips Recall line directly for more information at 1877 907 7508. Thank you for watching! If you liked our video please don't forget to, Like and Subscribe for more CPAP and Sleep related videos and content.

[@candiceblank1932]

I’m sure I know the answer to this but can’t find the info on it. I have recently received my new cpap device from the recall last year and am wondering if my sleep 8 ozone cleaner is now ok to use with the new device or if we should never be using these sanitizing cleaners again? I spent $300 on this sleep 8 and only used it 3 weeks prior to the recall. Hoping that it can eventually be used again or if I’m likely just out that $?

[@RespShop]

Hello Candice, Ozone if not handled properly can be quite dangerous to ones health, especially for those who have underlying health issues (cardio, neuro, and respiratory). My suggestion would be to not set it up to the CPAP and you can use it with your supplies but ensure the supplies get a good wash after. Again the Cleaning machines are not meant to eliminate the traditional soap and water way, the clean equipment is an added step for cleanliness. If you enjoyed watching out video, please feel free to Like and Subscribe for more CPAP and Sleep Apnea related content.

[@shawndardbarbarbarian5061]

Great video thanks so MUCH

[@RespShop]

Glad you enjoyed it, please do not forget to Like, Share, and Subscribe for more sleep content.

[@stephenrutledge8039]

When is this going to be done he'll how long does it tak??

[@RespShop]

Hello Stephen, please feel free to contact your provider as your replacement CPAP should be handled through them. Or you can contact the Philips Recall line directly at 1877-907-7508.

[@crashweekly7925]

My device was registered in 2021 and I just called the update phone number and they just said when it's my turn to receive my machine my supplier will get it to me. This is absolute crap, so I use this machine and risk cancer? Then I contact a lawyer and sue them for millions or don't use the machine and possibly die from heart disease?

[@RespShop]

Here at RespShop we are sorry to hear you are still affected by the recall. You can rent a CPAP in the mean time, or contact your provider to place you on a priority list.

[@diamondrose7532]

There was no prioritization questionnaire as mentioned in your video. So after listening to your video and going through the whole process of filling as much information as I could, there was no prioritization form to fill out. Why give us information that isn't followed through on? This has been a very frustrating process for a problem I didn't cause. Please give us information that is true.

[@RespShop]

Hello Diamond Rose, If you look at the bio of the video we have a link, where it will take you to the recall update page and a section where it says "click here" to prioritize your unit. If you are still needing assistance with the web page please feel free to call 877 907 7508 and a Philips Rep can go over the Prioritization questionnaire with you.

[@hitechexpert8020]

The registry for priority entering Birth date IS terrible, It times out before you can get the info it. I spent close to an hour to succeed.

[@RespShop]

If you are having issues with the link, please call the Philips Registration line at 877 907 7508.

[@michaelball760]

prioritized recall doesn't do anything. been a year and they haven't even moved past the first step of just acknowledging my machine is registered.

[@RespShop]

I am sorry to hear you have been affected by the recall Michael. I would suggest contacting your supplier as they may not have filled out the DME match form and provided Philips with your CPAP pressures. You can also contact Philips to see if they can assist you further if your provider is not willing to help 1877 907 7508.

[@amattei6032]

i went to the page entered my confirmation code or my serial number and it takes me to another page where they ask me for my last name, zip code and las 4 digits of my phone number but it all ways gets stuck as if it didnt recognize them.

[@RespShop]

My suggestion would be to call Philips registration line at 1877-907-7508. Thank you for watching and If you enjoyed our videos please do not forget to Like, Share, and Subscribe for more CPAP and Sleep related content.

[@diannaj.patton6980]

I have as ASv not a Cpap. Does the recall work the same way

[@RespShop]

Yes it does

[@grizzly8960]

Go to linked in Phillips posts all the time about the wonderful things they do - post a question about the cpap situation and it will be removed immediately-

[@RespShop]

I am sorry you are having issues with Philips. Here at RespShop we understand your struggle. If you are still waiting for you replacement, contact your provider to see if they can assist with expediting the process by placing you on the priority list.

[@tommythomas2798]

I don't think it's right newer people's diagnosed with sleep apnea is getting new machines already from them

[@RespShop]

I am sorry Tommy we are unaware of that information.

[@tif321dc]

Hi Thank for info. What is an AHI number

[@RespShop]

AHI is APNEA HYPOPNEA INDEX is it the number of incidents (pauses in breathing) per hour. Thank you for watching and If you enjoyed our videos please do not forget to Like, Share, and Subscribe for more CPAP and Sleep related content.

[@doakes3664]

Horrible replacement. I received the DreamStation and found it to be inferior. I tried for two nights to sleep with this replacement device and found it to be noisy, a constant humming from the headpiece due to pressures even after adjustments were made. My old machine is quiet, zero noise. The construction feels cheap, lighter weight, cheaper and thinner plastic. The outlet is on the rear vs the side unless you use the humidifier. It is a refurbished machine that has seen better days, scratches everywhere, the screen has so many scratches that it blurs the presentation. Philips wants the old machine back, they will get their replacement back.

[@RespShop]

I am sorry to hear you are unhappy with the replacement machine Philips has provided you with. Feel free to give them a call to see if you are able to get your current machine fixed their number is 1877 907 7508.

[@pamelamiller3757]

No, you cannot add prioritization. Untrue. I have tried. I AM a priority, but I was never asked and there is no vehicle to prioritize. There are more than 15,000 machines effected. biPap is much more important and higher risk, not C-Pap. Only the cheaper and less important C-Pap machines are being replaced. I guess the rest of are expected to die and get off their list. I have been waiting 21 months since registration and I can get nowhere. I haven't heard a thing. I know plenty of people with C-Paps that got new machines last year. The Manage Your Recal page does not come up. Today is December 7, 2022 and I do not have a machine.

[@RespShop]

I am sorry to hear you have been affected by the Philips recall Pamela. (ensure to copy and paste the links) This an updated email we sent to OUR patients as of October 6, 2022. Philips does not share with Respshop the status of replacement devices. Respshop is unable to assist with the recall process going ahead as Philips has now taken over. You must register first here if you have not already. www.usa.philips.com/healthcare/e/sleep/communications/src-update Philips has added a patient portal where you can check your device status here as long as you have registered: www.philipspatientportal.expertinquiry.com/?ulang=en Please be prepared to enter your devices serial number. You will also need to confirm your identity using your last name, zip code, and the last 4 digits of your phone number you used to register. If you are one of our International customers and registered through us, you will use our Zip code 98052 and last 4 digits of our phone number 3754. Philips is asking customers to inform them if they need Prioritization due to an underlying medical condition to receive their replacement more quickly. To do this you should go here www.philipspatientportal.expertinquiry.com/?ulang=en and be prepared to enter your serial number. You will also need to confirm your identity using your last name, zip code, and the last 4 digits of your phone number you used to register. If you are one of our international customers you will use our Zip code 98052 and last 4 digits of our phone number 3754 then on the next screen click the button add Prioritization where you will be asked further medical questions. If you have an older device starting with the serial P or C you will also need to log into the portal and choose a buyout from Philips or if you wish to continue with waiting on a replacement. Otherwise you may call Philips directly at 1 877 907 7508 If you need to provide your Prescription please Download the Dreammapper App to upload your settings automatically to Philips: www.usa.philips.com/c-e/hs/sleep-apnea-therapy/i-currently-use-sleep-apnea-therapy/dream-mapper.html Or contact: Philips Recall Prescription/Settings Team: Phone: [phone] Fax: [phone] Email: [e-mail] Doctors: Prescriptions MUST include: patient name, confirmation number, recalled serial number, date of birth, device name, device setting, prescriber signature, prescriber NPI number, and date of order (MUST be within the last 2 years) If you do not have a current Doctor, you can get a prescription renewal here www.respshop.com/respshop-prescription-assistance-a-817.html

[@woohoo5473]

So, if I send Phillips my machine for repair, what do I use in the meantime? Rental? I pay you? Ha, ha!

[@RespShop]

Philips will not ask you to return you CPAP without providing you with an already repaired unit or a replacement. For more information you can contact they Philips Recall line for more information at 877 907 7508. Rental is an option for those who currently have no CPAP or who do not want to use their recalled unit.

[@josechristian9330]

Go to 5:00 safe some life time!

[@RespShop]

If you enjoyed our video, don't forget to Like & Subscribe for more CPAP and Sleep related videos.

[@ruebenvangleason2505]

I have been waiting for months on end to hear from Phillips about my rebuild or replacement. I got a crappy email from them offering me $50 for my machine which was in exemplary condition. Phillips is a scam

[@RespShop]

We here at RespShop are sorry to hear you have been affected by the Philips recall and do hear your frustration. We do not agree with the $50 refund and understand more should be done. Daily we are asking Philips Respironics to assist our patients and their consumers better.

[@cgmejia]

Using chrome on my Android phone, your website shows no such link. I'm so tired of all the BS surrounding this recall! If you didn't set this up for access with mobile phones you should say that. What a waste of time!

[@RespShop]

Carlos, feel free to call Philips as well at 877 907 7508. They can go over the prioritization list with you.

[@natural-born_pilot]

Good luck getting someone to answer your call

[@peterbernard3068]

Stop the whimsical music.

[@RespShop]

Thank you for your feedback. We are sorry you do not enjoy our choice in music.

[@williambullman7068]

Good God.... Have long Covid respiratory problem since Oct. 2020... Using this CPAP machine... talk about double-edged sword... Fix the machines and get them distributed already.

[@RespShop]

Hi William, We are sorry to hear you are affected by the Philips recall. Sadly, we are a supplier and do not have a say regarding the recall. You can try contacting Philips directly and see if you can get on a priority list due to respiratory issues. We hope you enjoyed watching our videos, please do not forget to Like and Subscribe for more CPAP and Sleep apnea related videos.

[@rioborzeli147]

Philips client service sucks. never buy anything with the Philips

[@RespShop]

We are sorry to hear you have been affected by the recall. The number we have for them is 1-877-907-7508.

[@tymajorie4089]

Thank you for the info!

[@RespShop]

Thank you for watching Ty! If you enjoyed watching out video, please feel free to Like and Subscribe for more CPAP and Sleep Apnea related content.