We had an eventful time with this cabin rental. Sometime's things just don't go as planned... Contact- thesmokymountainfamily@gmail.com PO Box 1391 Gatlinburg Tennessee 37738 EPIDEMIC SOUND LINK www.epidemicso...
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@KicknItCountryVlogs2 жыл бұрын
That's a horrible experience especially with all that's going on. I would consider it still peak season. Thanks for sharing 🙏
@SmokyMountainFamily2 жыл бұрын
Yea that’s a good point
@troyhelgeson41812 жыл бұрын
That's sucks that you guys experienced that but at least you got your money back. You should totally check out the cabin we stayed at in Wears Valley called "Cabin Fever" on June Bug Way. It cost us around 450 I think for 2 nights. It's absolutely amazing! It says it's 1 bedroom but it sleeps 6 because there's a murphy bed and a sofa sleeper. It's 2 floors with a beautiful wooden spiral staircase and has decks surrounding 3 sides of the cabin on both floors(hot tub on lower deck). And the view of the mountains is spectacular.
@SmokyMountainFamily2 жыл бұрын
So is the price you pay doing KZbin lol. We’ve had great experiences at cabins in this area. But in looking for something that fit the parameters we needed sometimes quality is comprised. Our next few cabin stays will be stark contrast to this experience. Thanks for watching Troy!
@thebriantrevorshow71242 жыл бұрын
Glad financially it worked out! Great point for the outsiders that cant possibly have any other options. Hopefully they see this and understand the effects of this. Great vlog family ❤
@SmokyMountainFamily2 жыл бұрын
Hopefully. Thanks for watching!
@tonybarrett81552 жыл бұрын
My wife always look at the beds at frist.
@tonybarrett81552 жыл бұрын
Are you from Kentucky.
@thebriantrevorshow71242 жыл бұрын
@@tonybarrett8155 Sorry , we're from WI
@vickieengland79472 жыл бұрын
Wow what a mess. Sorry you had to deal with all that. And yes you are very lucky you live close it would have really upset me if I was there on my vacation… thanks for sharing
@SmokyMountainFamily2 жыл бұрын
Thanks for watching Vickie
@donnap5872 жыл бұрын
We rented a cabins USA this past summer six of us all together other than it being worn it was clean but It had a washer and dryer on it and I did wash the Coverings for the sleeper sofa and it took for ever because the settings on the washer and dryer would not work you just had to go with what they had it set at
@SmokyMountainFamily2 жыл бұрын
Oh no! Yea we didn’t even have a washer and dryer to take care of it
@mikemurphy51582 жыл бұрын
Wow rough experience! Glad you guys got your money back!
@SmokyMountainFamily2 жыл бұрын
Yea we were glad and surprised they did
@bufordteejustice11192 жыл бұрын
We are staying in a cabin next month. We rented from cabins usa last fall and we really enjoyed it. We are staying in a different cabin this time but through the same company. We can't wait. Thanks for sharing. Much love and respect from Baltimore as always.
@SmokyMountainFamily2 жыл бұрын
We have heard that company is a great one from a few people now we will have to give them a try :)
@marilynpoodlemom53292 жыл бұрын
We stay in a little house in Sevierville . It's not fancy but it is clean. Has everything we need and it's pet friendly. It's called The Flying Piggy. We never pay more than $1200. For a week.
@SmokyMountainFamily2 жыл бұрын
We will have to check it out sometime. Yea we found the more you get out of Gatlinburg the cheaper the price got. Thanks for watching
@kathymcallister98162 жыл бұрын
Wow at least they gave your money back most won't. 👍👍
@SmokyMountainFamily2 жыл бұрын
That’s what we thought too. I absolutely did not expect a full refund especially for them to suggest it
@donnawalker55942 жыл бұрын
Lesson learned check the sleeper sofa as soon as you get there
@SmokyMountainFamily2 жыл бұрын
Lol yessss
@nancyk45952 жыл бұрын
So sorry that happened to your family and for both nights. Awesome customer service that you received a full refund without even asking. Glad your family could enjoy some time in that hot tub. That was a busy area for a cabin location. One time we rented a cabin that was way up a mountain somewhere behind Dollywood. The cabins were right on top of each other but the view was spectacular. The cabin was very nice so we didn't have any complaints with it. Neighbors across the road from us partied until late in the night. Where we live is so much quieter than that cabin was with the partying neighbors!
@SmokyMountainFamily2 жыл бұрын
We thought the same thing I didn’t think they would give a refund let alone bring it up first. Thanks for watching :)
@dennisjackson66932 жыл бұрын
thats one of the reasons we bought our 5th wheel so we know its clean and we have our own bed with us...see you all next week
@SmokyMountainFamily2 жыл бұрын
Thanks for watching Dennis
@garypope80362 жыл бұрын
I feel sorry for your family having to go through that ordeal. This is an eye opener for anyone renting a cabin or even a motel room. Check out your rooms first thing. I am sure there are more places to be embarrassed. Keep up the great work!
@SmokyMountainFamily2 жыл бұрын
That is the best policy. We’ve had places we’ve been staying for years before we moved here so it’s been a long time since we had to go check a room or cabin before sealing the deal. No problem on our end… part of what we do! Thanks for watching!
@dhigdon06292 жыл бұрын
Oh My Goodness. That is Awful. We have had so many issues with cabins down there that we don’t rent cabins anymore. Thankfully they gave your money back.
@SmokyMountainFamily2 жыл бұрын
There are many good ones, but you never really know till you get there. Makes it tough. Thanks as always!
@LifewithMountainFolk2 жыл бұрын
Keegan's reaction to Brittany's score was priceless. We reserved a cabin for end of next year but not like that.
@SmokyMountainFamily2 жыл бұрын
Lol
@robertspayd15502 жыл бұрын
Apart from the sofa situation . Had you not needed to pull the sofa out it seems you would have like it . So if the sofa was clean and usable what would you have rated your stay there . I would have complained to management as well and It was really nice of them to give a full refund . You are so lucky to live in the area . I live in Lancaster county , Pa. and I would be in the tough stop of trying to find another place to park my head for the night . It so great that you do these videos for us . Thanks again .
@SmokyMountainFamily2 жыл бұрын
For sure Robert! We enjoyed the time we had there before the sofa. Loved the hot tub. Thanks for watching!
@jamesthev56072 жыл бұрын
Hey guys Jim from Suffolk my mother is really enjoying the videos thanks again
@SmokyMountainFamily2 жыл бұрын
Awesome! There been a lot to watch recently. Busy times in the Smokies! Thanks as always!
@joejeffers24062 жыл бұрын
Sorry you guys had a bad experience I would have walked out also glad they gave you your money back but thanks for sharing
@SmokyMountainFamily2 жыл бұрын
We were so happy we got our money back and surprised we didn’t even have to mention it they just offered it up immediately so that was nice. Thanks for watching
@ritagarrison83152 жыл бұрын
Sorry for your experience and inconvenience but they need to have people after housekeeping come and go over the place with a fine tooth comb as much as some of them cost, we go through Cabins USA and have never had a problem that couldn't be fixed . But they are expensive to rent. Thanks for your review and letting other people know. Keegan looked cute in her cheerleading uniform, you have such nice girls. God Bless y'all.
@SmokyMountainFamily2 жыл бұрын
Aww thank you Rita
@smeyers92842 жыл бұрын
the face keegan makes when brittany says its a 3 is priceless 😂😂😂
@SmokyMountainFamily2 жыл бұрын
We need a Keegan cam on her constantly. She’s crazy! Lol. Thanks for watching!
@dhanakhei99112 жыл бұрын
Sorry you had to do that for us :( glad you had some place to go but you are correct about going on vacation with a set budget, this happened to us when we went to Disney at a hotel outside the park ! But I stood in the lobby until it was resolved because we had no other choice !
@SmokyMountainFamily2 жыл бұрын
Good for you! Thanks so much for watching we appreciate it
@olafpamela2 жыл бұрын
I'm so glad you got a refund. 😯😳😩 Thanks for sharing
@SmokyMountainFamily2 жыл бұрын
Yes we are as well. I think that was the correct course of action for them at that point. Thanks as always!
@bubbascruise2 жыл бұрын
As someone that makes carpet for a living seeing a kid say they miss carpet was extremely cool
@SmokyMountainFamily2 жыл бұрын
😂 in our old house their rooms and play room had carpet. The place we moved to is all hardwood
@TnCouponer2 жыл бұрын
Hate that you had the Bad experience.. Hope they get their act together.. Appreciate the honest review.. This will be on my not to go list.. Keep up the amazing channel
@SmokyMountainFamily2 жыл бұрын
Thanks so much!
@sandyspassions2 жыл бұрын
Thanks for the honest review. Hate you guys had the bad experience. Thankfully, though, you could go home AND they refunded your money.
@SmokyMountainFamily2 жыл бұрын
That’s what we thought as well Sandy
@chuckdalton47782 жыл бұрын
Go ride that smoky mtn railroad over in Bryson city Very cool
@SmokyMountainFamily2 жыл бұрын
We have plans for this!! We are excited! Thanks for the suggestion!
@kimellis17272 жыл бұрын
Sorry that it turned out to be not a good experience but appreciate you sharing with us.
@SmokyMountainFamily2 жыл бұрын
Oh Kim it wasn’t your all’s faults we picked this one lol and it wasn’t a complete waste we were able to inform everyone and honestly we loved the hot tub time and got out money back. You are the sweetest we appreciate you
@kimellis17272 жыл бұрын
@@SmokyMountainFamily you guys are the best.
@wildcatcountry-bigbluenation2 жыл бұрын
Glad they made things right, but it would have been a really bad experience, had someone been from out of town. With everything going on in the world today, with shortage of staff, and what-not, they should be given another chance, so we look forward to your next review with them.
@SmokyMountainFamily2 жыл бұрын
Yea we didn’t think we would get a full refund it really surprised us
@crisforney88712 жыл бұрын
2 days and you can’t get a sheet changed... no way would I stay at this cabin. You all are way to generous with your rating.
@SmokyMountainFamily2 жыл бұрын
Yea I think what could have made it worse was not getting our money back so that’s what I had in mind lol thanks so much for watching :)
@SmokyMountainsCouple2 жыл бұрын
That cabin rental and Mgmt was horrible, those issues shouldn’t have been there to begin with. That’s no way to treat people when they spend their $$$ staying there. Mgmt should be embarrassed.
@SmokyMountainFamily2 жыл бұрын
Great point
@gatorade23662 жыл бұрын
You all are nicer then I would be.
@SmokyMountainFamily2 жыл бұрын
We tried hard to be lol
@marcboulanger43002 жыл бұрын
It's sad the quality of these places doesn't match the quantity you pay for it. We had looked into cabins 30 years ago, but went the resort ownership direction, which back then was treated as here's what we have to offer, and then, an actual sales review. Eventually we invested in 3 different places. 2 of these locations have remained very good over the years, but sadly, the third turned into a monster about 10 years ago, because we foolishly bought into points, which we have since abandoned. we own in NH and in Va. and these will be kept. What you had to deal with was unacceptable. I hope your video here will make this place deal with this. It's sad that there have been so many bad issues with cabins. We've had very, very few issues when at a resort, BUT, take note: Stay away from any 'resort information meetings' aka high pressure sales. We've always stay at Gatlinburg Town Square resort up the street from the Space needle.
@SmokyMountainFamily2 жыл бұрын
Thanks for the info :)
@mommat90852 жыл бұрын
I gave you a thumbs up cause it is sad bout the beds. But I so disagree with hot tub. They could never clean that thing. Enough for me. Just think how many people uses that hot tub. Before you. Ok stay safe.
@SmokyMountainFamily2 жыл бұрын
Thanks for watching Ruthie
@john1953162 жыл бұрын
Did you post any comments on Google about this place? Were there reviews good?.. at least he gave you your money back.. thank God you guys had a home to go back to just imagine if somebody was on vacation
@SmokyMountainFamily2 жыл бұрын
For real. It would have been a very difficult situation on vacation. We didn’t post anything to Google. The mission here was to find an affordable cabin per the poll, so we didn’t look too much into reviews. Thanks as always John!
@bgm38652 жыл бұрын
Sorry for 2 bad nights. The good news is you got a refund. Rating for me would be a 2. 1 for the the refund and 1 for the hot tub lol