Poly Sync 20 and Sync 20+ -In-Depth Review

[@HeadsetAdvisor]

If you aren't sure what headsets are best for your business, Call us at 1-800-683-5715 or message us directly via our website: headsetadvisor.com/

[@usharamani9904]

Is the number toll-free?

[@prestonlambeth9368]

The thing that I am confused about in this video, is that when you were on your cell phone, with the mic directly pointed at you, maybe it was just me, but it sounded like 100x better than the poly... was that just me? Did anyone else "hear" the same thing?

[@pntro8]

It's the Bluetooth audio/bandwidth transmitting limitation, causing the robotic voice. need to connect via USB

[@EymertVersteegt]

That's because of "bluetooth". I have never heard any Bluetooth headset or Bluetooth speaker that gave decent voice quality. Tha's where the BT600 dongle of the "plus" version comes in. Not sure if BT600 uses another wireless codec or some Poly-proprietary codec, but voice via that dongle is 1000x better than over 'just bluetooth'.

[@POTThaesslich]

I'm disappointed with mine. The Teams button brings Teams window to the front, but nothing else, so its pretty useless. If you connect it via Bluetooth to a PC (but not with their uberexpensive dongle) it refuses to enable/disable the microphone. One of my use cases was that I can carry the speaker during long conference calls. but it is useless if I can't mute/unmute. epic fail

[@HeadsetAdvisor]

Thanks for watching and providing your feedback! The Sync 20+ sounds like it would have been best for you as it includes the USB dongle (definitely and investment). Without it as you mentioned the experience will be less than ideal.

[@goldenfrog6EsCoSes]

I got the Sync 20 (without the dongle) as it was the only one available to me at the time. The sound quality is not ideal, and I've had some complaints from my students. The sound quality doesn't seem to improve when it is connected to the laptop by the cable. Why do they sell it without the dongle if it doesn't work very well?

[@veerapf]

Hi @headsetadvisor - so the basic difference between 20 & 20+ is the bluetooth connectivity dongle provided in 20+? If my laptops are bluetooth enabled/supported then 20 is enough? or does 20+ have any additional features? Thanks in advance

[@HeadsetAdvisor]

If you plan to connect with a computer the 20+ with the USB Dongle is recommended for the best audio and most reliable connection.

[@PrateekKhandelwal13]

Thanks for the review ! Can you tell me how many simultaneous Bluetooth connections does it support?

[@HeadsetAdvisor]

I believe up to 5 devices but don't quote us on that. Note that the Sync can be connected to multiple devices at the same time and switches to the device that is last to output audio without having to be re-paired.

[@PrateekKhandelwal13]

@@HeadsetAdvisor thanks !

[@mohamedshahidomar3682]

Which is better for MS Teams call . This one or Jabra 510? Pls let me know @Headset advisor

[@HeadsetAdvisor]

It's a very hard question to answer. Both are very good quality and either way you go would be a good choice.

[@csvdh2]

I returned the Poly Sync 20+ as it kept cutting out. People said the sound was great but after a week people on meetings said I was cutting in and out, and it got worse. Thankfully it was within my return period. Really disappointed as all the reviews were good. Now I don't know which one next - I need something good for Webex calls.

[@HeadsetAdvisor]

Did you do any troubleshooting or get a replacement prior to your return? It’s always possible it could of been a defective unit.

[@bgeerace]

Confused as to if i need the plus. My computer has bluetooth enabled. Is there a downside to using the built in bluetooth? Is the dongle preferable?

[@HeadsetAdvisor]

Hey Brian, if you plan to connect with a computer it would be recommended to go with the model that inlcludes the USB dongle for a better audio and connection experience.

[@bgeerace]

Thanks!!

[@koga7349]

If you don't want to use the battery can you keep it plugged into your PC all the time and not have to worry about battery life?

[@HeadsetAdvisor]

Yes, you can keep the Sync 20 plugged into your computer, or a USB wall outlet if you don't want to use the battery.

[@SeattleRingHunter]

can you use it as a sound bar for normal PC speaker usage though out the work day?

[@HeadsetAdvisor]

Yes, you could do that but for the best performance you'll want the speakerphone flat on a desk like in the video rather than facing outward like a soundbar.

[@SeattleRingHunter]

@@HeadsetAdvisor it has been working great 👍 😀

[@aeky168]

I am using Voyager 5200 UC. I already have BT600 usb. Should I buy 20 MS Team? Can I use this BT600 with this poly sync?

[@HeadsetAdvisor]

The BT600 will only work with one device at a time. So technically you could have one BT600 for the 5200 UC and another BT600 for the Sync 20 and switch between both devices.

[@mwinkeler]

The video does not show the use of the microphone on the Poly Sync 20+, showing what speakers are used and how far you can be away from the microphone

[@HeadsetAdvisor]

Hi Max, thanks for the feedback. This is one of our older videos, so any future videos you see will have a mic test.

[@reubanthomas]

I would like to see the microphone test with huge background noise.

[@HeadsetAdvisor]

Thanks for your feedback, let us see what we can do!

[@MsAmber-lq6wb]

Does noise reduction work with both bluetooth and USB connection?

[@HeadsetAdvisor]

Yes :)

[@stefanidoster2993]

What is the URL to download the software for the speaker?

[@HeadsetAdvisor]

www.poly.com/us/en/support/downloads-apps/hub-desktop

[@anson2416]

Keyboard typing noises can be reduced?

[@HeadsetAdvisor]

If you're typing right in front of the speakerphone, most likely the keyboard noise will be picked up but should be reduced. Otherwise, we'd highly recommend getting this software to go with the speakerphone to remove most the background noise, like keyboard typing. kzbin.info/www/bejne/pGfPZWZngLiNqpI

[@sikapsi]

@@HeadsetAdvisor Zoom Noise Cancelling at Max / High helps remove Typing Noise - so coupling that with this should work for this use case aswell.

[@melvilleking4458]

Great test

[@HeadsetAdvisor]

Thanks for watching, Melville.

[@SeattleRingHunter]

How well will the microphones pickup a single person if you wall mount it below a monitor at a typical cubical desk? For example if you mount it vertically against the thumb tack board and the speaker grill is aimed straight at you as a single user.

[@HeadsetAdvisor]

Apologies for missing this comment. You can do that but the mic pick up won't be as good as if the speaker was sitting flat on a desk.

[@SeattleRingHunter]

@@HeadsetAdvisor it actually works great from my test 👍😃

[@patty109109]

I just received this. Not sure if something is wrong but...as a music speaker it's a big disappointment. It is inferior to the $20 Oontz Angle I bought many years ago. It's got bass, yes, but it is not crisp at all. It sounds like playing low-compression audio. This is running through USB to my laptop. I'll give it another shot with Bluetooth and see if it sounds better.

[@chayanshchannel7814]

how to charge it?

[@usharamani9904]

In terms of Noice cancellation and audio output, which is better assuming there are background noice like air cooler? - poly sync 20+ or jabra 510? please suggest

[@HeadsetAdvisor]

Hi Usha, check out the comparison here kzbin.info/www/bejne/o4mmh36kmKmfl9U what do you think?

[@usharamani9904]

@@HeadsetAdvisor Thank you for the video. Going with sync 20+ . Hopefully it shouldn't disappoint me considering the audio output and microphone noice cancellation. Will update my experience here once I get the device.

[@usharamani9904]

Got poly sync 20+. It is not a "M" version. Having issues connecting with teams with UBS and BT dongle as well to teams. If connected via bluetooth, the voice breaks when taking calls from skype in VM. and also the speaker is not quite good if the audio of the other person over call is low. It should be able to support more higher volume for the amount spent on this. Overall, this is good only when in a very very quite place like in a closed room and the audio quality of call is good. Else it is of no use :( Please do advice if there is any other speaker available other than jabra which supports teams

[@HeadsetAdvisor]

@@usharamani9904Sorry to hear the Sync 20+ isn't working for your needs. You may want to consider the Konftel 70. Check it out here www.konftel.com/products/konftel-70

[@usharamani9904]

@@HeadsetAdvisor just an update from plantronics team that none of their devices support skype. Very strange to hear this. And the device is not plug and play. It requires initial setup definitely. Which is not included anywhere in the documentation of the device.

[@etlweather2884]

Sound quality of your voice is better through the Poly than your regular microphone... With your regular microphone you sound very roomy, the Poly cuts that.

[@HeadsetAdvisor]

Pretty nice, right??

[@mauryasateesh824]

Nice explanation & keep going..

[@HeadsetAdvisor]

Thank you 🙂 we will!

[@goldenfrog6EsCoSes]

I've used this device for about 2 years and it has not been satisfactory. I teach online, and most of my clients complain about the audio quality. If I hadn't paid an arm and a leg for it, I'd just buy another more reliable speakerphone.

[@HeadsetAdvisor]

In your application a headset really would be a much better experience to be heard crystal clear. This would be one to look at in the future kzbin.info/www/bejne/goPQhYCmj7uijMU

[@goldenfrog6EsCoSes]

@@HeadsetAdvisor Since I´m online all day, sometimes for 10 - 11 hours, I gave up wearing a headset as I found that my hearing had deteriorated (within a year of online teaching), and the medical professional suggested that constant headphone wearing was the cause. I agree that headsets give overall better sound quality, though. I used a Logitech headset, which was excellent.

[@HeadsetAdvisor]

@@goldenfrog6EsCoSes Makes sense, but the headset I shared with you is a bit of a unicorn. It uses Bone Conduction technology so there's no headphones that actually reat on or in your ears. May be worth looking over more and reading some feedback customers have been saying in your similar situation.

[@goldenfrog6EsCoSes]

@@HeadsetAdvisor Bone Conduction Technology? Wow! Sounds incredible. I live in and work in Colombia, and we don't earn high salaries here, so what I spent on the Poly Sync was, for me, a whole lot of money. I´ll just have to make do the best of it with what I have, as my budget is blown for now.

[@HeadsetAdvisor]

@@goldenfrog6EsCoSes I hope one day you will be able to try the Opencomm headset if your budget ever allows it but totally understand

[@SMPellet]

why do keep calling it a speaker-phone. Is just a speaker and mic? Why the 'phone'?

[@HeadsetAdvisor]

That’s just what they’re called 🤷‍♂️ maybe this article will better explain why it’s called a speakerphone www.jabra.com/fq/what-is-speakerphone

[@teage12]

I stopped watching the video. Here are the reasons: My inner monk cried already, when you carelessly threw away the manual and packaging over your shoulder. you may want to look cool, but that's just care- and respectless. Then i jumped to your sound test. The choice of song is horrible. You need to show - what speech sounds like - what different music styles sound like (especially music styles with actual harmonic sound waves, for example, classical music, rock, pop, etc., you CAN also have that clubstuff you had, but i don't think people who buy that kind of equipment are interested to listen to this music with this speaker. it's just not made for this) You NEVER have a soundtest with sound on max. Do you usually listen to everything on max? There are additional vibrations in the desk and the device itself that add up. Always have it on 30-50%. I hope you see my comment as objective feedback. Have a nice day.

[@HeadsetAdvisor]

Thank you for your feedback. This video was from 3 years ago when we just starting creating videos so I’d be curious if you find any of our newer videos as an improvement.

[@teage12]

​@@HeadsetAdvisor Thank you for reading my comment and pointing this out. ❤ You're right, i actually didn't look at the age of the video, and i took the time to have a look at your younger videos. they are much more professional. You're doing great! Have a nice day and greetings from germany

[@catihinton4469]

Do you have to have the dongle in order for the Bluetooth and TEAMS function to work ?

[@HeadsetAdvisor]

Yes