Master Class: How to Improve a Service Culture Fast

  Рет қаралды 1,932

Professor Jochen Wirtz

Professor Jochen Wirtz

Күн бұрын

Пікірлер: 4
Master Class: Improving Service Quality
28:16
Master Class: Improving Service Quality
Professor Jochen Wirtz
Рет қаралды 4,5 М.
Master Class: Managing Customer Loyalty
51:19
Master Class: Managing Customer Loyalty
Professor Jochen Wirtz
Рет қаралды 2,3 М.
الشّيطان أذاب لوح حلوى الخاصّ بها 😡، لكن الملاك كان لديه الحل المثالي 😇🍫
00:51
الشّيطان أذاب لوح حلوى الخاصّ بها 😡، لكن الملاك كان لديه الحل المثالي 😇🍫
حرف إبداعية للمنزل في 5 دقائق
Рет қаралды 46 МЛН
GIANT Gummy Worm Pt.6 #shorts
00:46
GIANT Gummy Worm Pt.6 #shorts
Mr DegrEE
Рет қаралды 105 МЛН
Dad took her, blood pressure soared 180 directly.😡When she came back from the bath, she saw this s
00:12
Dad took her, blood pressure soared 180 directly.😡When she came back from the bath, she saw this s
开心baby
Рет қаралды 29 МЛН
The selfish The Joker was taught a lesson by Officer Rabbit. #funny #supersiblings
00:12
The selfish The Joker was taught a lesson by Officer Rabbit. #funny #supersiblings
Funny superhero siblings
Рет қаралды 8 МЛН
Think Fast, Talk Smart: Communication Techniques
58:20
Think Fast, Talk Smart: Communication Techniques
Stanford Graduate School of Business
Рет қаралды 40 МЛН
Master Class: Platform Business Models
21:17
Master Class: Platform Business Models
Professor Jochen Wirtz
Рет қаралды 42 М.
Master Class: Intelligent Automation, AI & Service Robots
28:01
Master Class: Intelligent Automation, AI & Service Robots
Professor Jochen Wirtz
Рет қаралды 2,8 М.
Can You Think of 3 Global Service Brands?
10:42
Can You Think of 3 Global Service Brands?
Professor Jochen Wirtz
Рет қаралды 1,9 М.
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
Professor Jochen Wirtz
Рет қаралды 8 М.
The Future of MBA Education & the "Ivy League" of Asian Business Schools
22:10
The Future of MBA Education & the "Ivy League" of Asian Business Schools
Professor Jochen Wirtz
Рет қаралды 1,9 М.
Warren Buffett Leaves The Audience SPEECHLESS | One of the Most Inspiring Speeches Ever
16:17
Warren Buffett Leaves The Audience SPEECHLESS | One of the Most Inspiring Speeches Ever
FREENVESTING
Рет қаралды 17 МЛН
LEADERSHIP LAB: Writing Beyond the Academy 1.23.15
1:16:55
LEADERSHIP LAB: Writing Beyond the Academy 1.23.15
UChicago Social Sciences
Рет қаралды 1,6 МЛН
Master Class: The Service Revolution & Its Implications for Strategy
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
Professor Jochen Wirtz
Рет қаралды 1,4 М.
Master Class: B2B Service Transformation: How to Move from Products to Solutions
19:21
Master Class: B2B Service Transformation: How to Move from Products to Solutions
Professor Jochen Wirtz
Рет қаралды 1,3 М.
الشّيطان أذاب لوح حلوى الخاصّ بها 😡، لكن الملاك كان لديه الحل المثالي 😇🍫
00:51
الشّيطان أذاب لوح حلوى الخاصّ بها 😡، لكن الملاك كان لديه الحل المثالي 😇🍫
حرف إبداعية للمنزل في 5 دقائق
Рет қаралды 46 МЛН