R.I.P. -- Hyundai is *Buying Back* our 2024 Hyundai Santa Fe After 3 Months of Ownership...

[@CarConfections]

Thanks for watching and supporting us during this ownership experience! We hope you found this HONEST coverage helpful because a lot of outlets would have never covered something like this. It has been a stressful situation and we appreciate your understanding that we are ready to turn the page from this. We will keep you all in the loop if Hyundai provides us with more specifics.

[@AnimalCrossingShortClips]

In the end this is actually bad publicity for them. And they did help you out

[@curiously1510]

No doubt a tricky situation to navigate, but you maintained your integrity by sharing your actual experiences while providing the opportunity for the company to address the issue and sharing their commitment to making it right. Well done!

[@MDHanif-me5do]

Plzzz buy Mazda cx90 2024 and share your long term review.thanks

[@dm19609721]

A car with 2 failed NEW transmissions in 2 months is a piece of merda....there is nothing honest about your coverage......you should say DO NOT BUY!

[@EddieFromTheBatcave]

I’m glad they did that, I would have returned it the first time when the transmission went. I personally don’t think they would have had offered you that buy back if you didn’t do the KZbin.The lemon Law isn’t really helpful in Massachusetts. But I’m glad you came back safe with the family. Can’t wait to see the new car… ps after reading the comments, I would have to agree that telling your followers to avoid the car. That would be honest.

[@kitrocks8058]

The special treatment isn’t that Hyundai is buying the vehicle back. The special treatment is that they are making this process so much more easy for you because your a big channel.

[@Tully3674]

Agreed. Most other consumers would have to get lawyers involved.

[@johnkonde1975]

Even buying the vehicle back is special treatment. If they has been an average Joe customer, they would have to fight Hyundai tooth and nail just to make them buy it back and most likely would have to get lawyers involved

[@HayKay_]

Exactly

[@johnfranktullo3463]

Agreed if you were average joes you be with ur lawyers contemplating a lawsuit

[@johnfranktullo3463]

Walk away from any Hyundai/kia product

[@Storm01879]

Let’s consider that the buy back is the most expeditious way for Hyundai to stop the chain of “Our Santa Fe is in the shop again” videos from CC. Definitely an element of damage/spin control from Hyundai at work here.

[@eden20111]

What's a CC?

[@gentle285]

@@eden20111 Car Confections (this channel).

[@stockton609]

I wish they would buy mine back.

[@Caldwell1234]

They bought it back to avoid a PR nightmare . Wise decision that was definitely due to your channel’s influence. If there was a third problem with that vehicle. Oooooh boy it wouldn’t have been good for Hyundai.

[@AB-cd2ic]

My 😅 advice.. Don't buy anything Hyundai or A Kia. I've said it before.. They are totally junk!😢

[@maryszilagyi-ovaitt3137]

Not true - I'm on my 4th Hyundai the first 3 have gone high above 100k miles with NO issues!

[@jameslester4474]

Well I used to feel the same way as I am on my 4th Hyundai also. The problems with this one started at 23k miles, and today after having the vehicle in 4 times it still has issues that Hyundai won't or can't fix. MY issue is there is a 100k warranty that is in effect worthless, if they can't or won't fix my vehicle, and because I'm not a KZbin channel celeb, they won't even talk to be about my vehicles problems, let alone a buyback. So Marry, and others, I'm moving on from Hyundai like so many others. I will not buy another Hyundai or Kia product. It's not the vehicle I dislike, I love my vehicles, it's the dealership service network, and Hyundai corporate that choose to wash their hands of the many mechanical problems and getting them fixed. ​@@maryszilagyi-ovaitt3137

[@marloa6065]

I LOVE MY 2012 HYUNDAI SANTA FE. IT'S BEEN GOOD TO ME.

[@badtoro]

Could you imagine if this happened to a non KZbinr? Hyundai would just ignore that person

[@coreyhead4553]

ABSOLUTELY!

[@carlosturciosolivera1899]

100%

[@paulpeace6455]

💯✅

[@a.r.walker6255]

If Hyundai or any manufacturer ignores repeated issues and doesn't fix them, go the lemon law route.

[@kylearmitage9323]

@@a.r.walker6255your missing the point of the argument. Car confections didn’t have to go the lemon law route, and that is why everyone here believes they are getting special treatment.

[@777shortino]

I bet the buyback would not of been so easy if it was someone without a review channel

[@90cents49]

💯

[@xiaowang4958]

Assume they only have 1k subscribers

[@markc7274]

Would have been a nightmare for average consumer.

[@charlesa1234]

You bet it

[@kelj4517]

@777shortino I agree! A regular person would have not received a statement from Hyundai!

[@Sp33dyStallion]

"As we do with any of our customers" ... LMAO

[@kelj4517]

Right 🤣🤣🤣

[@lklpalka]

Umm, no they don't. Not with me. Zero concern.

[@jameslester4474]

Ditto, Hyundai washed their hands of my vehicles problems after a few failed attempts at fixing .

[@stevenbaggett6549]

I wonder if having over 500,000 subscribers had any influence in Hyundai's decision

[@RLTtizME]

What do you think? LOL.

[@kylearmitage9323]

100%

[@TheMinnow101]

Probably not......🤣

[@GeorgeSaygan]

Absolutely 💯!!!

[@AWKW777]

💯

[@mikeyp53]

As a Hyundai owner, I can say their reliability and customer service is excellent. I have owned 9 Hyundai vehicles since 2010. Four Sonatas, Three SantaFe's and two Tucsons. I still own a 2018 Santa Fe and a 2021 Sonata. My son has a Santa Fe and my girlfriend has a 2018 Tuscon. The oldest Santa Fe,a 2003, drove 335,000 miles and the transmission died, and I had a brake sensor replaced in two of the Sonata's. Thats pretty good quality in my opinion.

[@michaelvalentino5802]

Thank you for sharing your story. Just got a new Santa Fe and experiencing the same issue. Mile 30 and the violent gear shifting began. Just starting the dealer process. Fun times.

[@steph585]

I hope it goes well for you!

[@swissmrkc]

Yikes....not worth it.

[@NovejSpeed3]

Show the dealership this video!!! Theirs went out at 27 miles too!!! That's no coincidence!!!!

[@michaelvalentino5802]

@@NovejSpeed3 I did. They still haven’t received any guidance from Hyundai on the wider issue. So I imagine every dealership is doing their own patches until there’s a solution

[@swissmrkc]

@michaelvalentino5802 has to be frustrating....have a top trim 2020 and wanted to upgrade to this....but woth all the year one problems, looks like a huge gamble. My 2020 has 40k miles no issues

[@kbw.rvwhntr]

Guys, I saw the writing on the wall when you had the first issue. Happy you're able to not have to deal with the pressure anymore. Had a similar situation when you all went on the Florida trip. Had a rented 2017 Sante Fe seven years ago on a road trip to Ohio and to be succinct, it was an abject nightmare! Can't wait until you reveal the next vehicle. Have a great Memorial Day weekend!

[@geoffreypleavin5268]

Obviously KZbin influencers will get a different level of service than the normal car buyer. Car manufacturers need to step up their game when obvious car issues arise to make customers feel that their concerns are addressed. I was seriously considering buying a sante fe but reliability has to be there. It’s obviously it’s not. Thanks guys for a honest and thorough review of your experience in this instance keep up the good work.

[@CarConfections]

Thanks and glad we could help!

[@ringochan28]

Appreciate the transparency. I really hope Hyundai improves the transmission. I had a couple of interactions with Hyundai dealers. The dealer you're working with is probably the better ones. There are many sub par Hyundai dealer experiences out there.

[@brenrob7403]

Man. Not a good sign. Yes, very likely most owners will not have the same experience. But it's just not very reassuring when Kia / Hyundai really could use some....reassuring.

[@Jan96106]

True. Their cars will catch on fire.

[@Courtesyflush52]

Cars have defects and that won’t change. The part that’s concerning is when the repair also is defective. That’s the one that really shakes your confidence in the vehicle and manufacturer

[@LeftEagle51012]

@@Jan96106they will? Like any car?

[@Drg24800]

Their reputation is why I will avoid them

[@leop3009]

Seems only Hyundai models (not specifically the Santa Fe) in North America have issues 🤔. O do have fam members living in other parts of the world who have automatic,gasoline Hyundai/Kia vehicles without issues..... (yes they do have the manual models too as well as Diesel variants🙂)

[@DavidAndrewNicholson]

Hi there. I purchased a 2024 Hyundai Santa Fe XRT in Toronto Ontario back in April. I drove it 1180 km and the transmission disintegrated. The second and third gear exploded into bits. I reported it to the dealership and they originally told me that they would replace the transmission under warranty. I refused. I insisted that they replace the vehicle with a new one. After days of haggling, they agreed. Further to some viewers saying that you got special treatment, I am not an auto blogger, influencer or have any leverage with the auto industry. In addition, Canada has NO lemon laws with the exception of Quebec which just introduced one so if Hyundai wanted to, they could force me to take the car back with a repaired transmission. I am grateful to you guys for posting these videos because I truly believe this influenced Hyundai's decision. The relative speed with which they agreed to replace my vehicle says they KNOW something is wrong at their Alabama facility, where all the affected cars were manufactured, and are trying to get to the bottom of it. Originally Hyundai said they would replace my damaged Santa Fe with a Korean built model but I just discovered the model I'm getting came off the same line in Alabama. Not thrilled about it to be honest. I am a new customer to Hyundai and have NEVER had a problem like this with a new vehicle. EVER. And I've owned 13 new cars and 3 used cars over 30 years from American, Japanese and German makes.

[@CarConfections]

Sorry to hear that you also had this bad experience. Glad Hyundai is making it right for you! We are hoping that this coverage and selling the car back to Hyundai will allow them to get this issue ironed out completely!

[@noboringcars1227]

I had this happen in a 2011 or 2012 Mini Countryman. Rear main seal leaking and they replaced the whole engine. I never had another problem and sold it a year or two later.

[@DomesticDad20]

Did you go through the dealer or Hyundai?

[@DavidAndrewNicholson]

@@DomesticDad20 I had to go through the dealer. I was LUCKY. Neither the dealer nor Hyundai was obligated to do anything but replace the transmission. The dealer contacted Hyundai Canada and apparently someone authorized the buy-back of my defective XRT and agreed to provide me with a 2024 Santa Fe Hybrid.

[@kingjulien9525]

Labor day 2024 I bought a Kia Carnival EX Next few days wife keeps discovering water on passenger floor. Sept 8th on way to church on raining day we could see water leaking into the car, water noise behind dashboard. Sept 9th returned to Kia, they offered to fix it, I told that I won't take a brand new car that spent time at a garage already with leaks. They did their thing for 30min, I was contemplating the Toyota dealership across the street. They gave me new car, we were all happy, shook hands and went our separate ways.

[@jimpeterson8993]

Must be nice that they took care of you like that. I had major engine and electrical issues with my 2021 Elantra and they didn't offer anything despite 11 service visits totaling 2.5 months out of service. Had to sell it at a loss.

[@youtoobe169]

Should have hired a lemon lawyer - they don't cost you anything out of pocket

[@mrbob9556]

Lemon law. you should had call the BBB and get your trial. I had that issue with a 1993 Toyota camry the AC unit keep going down and they ended up taking it back and a deal on a new Avalon.

[@RLTtizME]

@@youtoobe169 Hard to find a lemon lawyer.

[@BTC909]

3 service visits for us, the service writer didn't want to even write it up for the 3rd visit, ended up trading it in.

[@2004cyrus]

@@mrbob9556lmao the BBB? What a joke: they don’t do anything but allow you to vent.

[@scottferris6309]

The same thing happened with my brother. Hyundai bought back his Santa Fe because of transmission issues. He replaced it with a new Mazda CX-5 that he says is so much better.

[@dschmidt1140]

Did he get all his money back or did they pro rate it with the mileage?

[@2004cyrus]

I am on my 3rd new Mazda CX-5, wife has the CX-9 and we have a spare 2016 Mazda 3 for gas mileage around town. Always bullet proof

[@cinoclav]

I'm driving a 2016 CX-5 with almost 216,000 miles on it. Only thing that ever went bad was one single ignition coil. It's far and away the best vehicle I've ever owned.

[@2004cyrus]

@@cinoclav same here! Love the CX-5’s

[@jojo2631]

I got a cx5 too love it! Runs so good

[@FCM415]

The 100k/10 yr warranty is marketing. This brand runs their customers through the spin cycle when problems arise.

[@JackieGleason-kv4xi]

I will stick with my Toyota. You cannot drive a 10 year warranty every day like I can my 4runner.

[@dsmith5822]

​@@JackieGleason-kv4xihave you seen the Toyota 3.5TT Tundra failures? It's a $35k cab off engine replacement. Now, they will eventually get it right, but oh boy if you're out of warranty.

[@Colleen-o4k]

I had the engine go on my Elantra 5 years ago. They gave me a replacement vehicle while they replaced the engine (at 98,000 miles) and handled everything really well. I have since owned a Santa Fe hybrid since 2022 with zero issues.

[@TheStarOfNoobs]

@@JackieGleason-kv4xi nah. I’ll stick with my 2024 Kia Sportage x pro.

[@JackieGleason-kv4xi]

@@TheStarOfNoobs good luck

[@treborcsr]

Have a 2019 Santa Fe Limited, 8 speed auto 2.4 engine. No problems. 185,000 miles. Regular oil changes; changed transmission fluid once; 29-30 highway mileage; 20 to 22 in town.

[@alanzhao989]

Hyundai said the 2024 Santa Fe's transmission has been in service in 2021, so you are lucky.

[@lalablack6038]

I loved my 2016 Santa Fe sport.

[@Jerry-gi2lj]

We have the exact same SUV. It has been a great vehicle for us. Just 31,000 miles though. Lol

[@Alexander-ie2vf]

I had a 2022 Sonata Limited that did this exact thing . Drove the vehicle for 1 month and service had it the rest of the 6 months of ownership while I battled it out with Hyundai . It was deemed unrepairable and purchased by Hyundai with 1,500 miles on it . I called them and argued more times than I could count and they tried very hard to get out of taking it back. Never again would I buy a Hyundai.

[@josephj7435]

I did the same thing with Suzuki. I have to prove that it was Lemon. It was a long battle and they bought it back.

[@72442conv]

I had to lemon law a 2014 Durango RT. I never talked to the dealer or really dealt with them, went to my lawyer and he handled everything and Dodge had to pay his fee. If you have a lemon law don't mess with the dealer get a lawyer and have them handle it, the manufacturer will have to pay the lawyer fees and you will really not have to deal with anything till you have to turn the car in where the manufacturer will want you to turn it in.

[@ShootingCars]

Most honest consumer advice on KZbin!

[@CarConfections]

Thank you!

[@jcollins1305]

Without a YT channel, you on your own!

[@Rikankub]

Is a buy back really just a refund? And do they do that for normal people not named “Car Confections”?

[@slscamg]

Each state has its specific laws for buybacks but basically it spends so long in the shop or there’s so many returns for the same issue then they are required by law to buy it back.

[@ayushmalpeddi2793]

Yes. They 100% do. It generally follows the lemon law. Them having a big channel definitely made is easier though

[@donlavette7523]

Not likely.

[@markc7274]

Dealer would have dragged it out.

[@VE-qb2mb]

They do. Actually.

[@1980peterv]

All I can say is thank you for buying this Santa Fe so that others don’t have to. This is why I continue to watch car reviews. It helps me make my decision to buy my next vehicle an informed one. Hyundai is off my list permanently.

[@CarConfections]

Glad we could help with our experience!

[@stevenkreiss2113]

It was a lemon....

[@Tritonal92]

It's just a poorly designed transmission and Hyundai knows it...

[@brokeboy87]

​@@Tritonal92maybe but they have been trying to make updates for it for years. But Hyundai is a long way from catching up to Porsche with their DCT durability.

[@Courtesyflush52]

@@brokeboy87they have the Elantra N DCT which is a beefed up version but there’s no way they’re putting that in these cars without bumping the price up by a grand or two

[@slscamg]

@@Courtesyflush52 they’re charging enough. They can make a quality transmission and if they can’t, then they should just go back to a regular planetary gear set eight speed automatic.

[@rzero21]

​@@Courtesyflush52damage to their own reputation will be more costly

[@2504499]

Your channel is a significant influence to consumers. Nice job on building your brand and automotive reporting. That probably helped their decision to buy it back.

[@brokeboy87]

This is really going to hurt Hyundai sales. since these guys have a ton of influence throughout the world. But Hyundai should have never used DCT after Kia was having the same issue with the Sorento.

[@darkivaz-aaa1145]

Nah not really. The santa fe is going to be fine. The santa fe hybrid will take over the sales. Once the refresh comes, the dct should be gone

[@jonathanalicea8940]

What is dct?

[@jonathanalicea8940]

The hybrid also has dct no?

[@younghoonkang765]

@@jonathanalicea8940The hybrid comes with a 6 speed automatic transmission. Not a DCT.

[@rickeybenson823]

@@jonathanalicea8940 It is a fact that Hyundai/Kia have had significant issues/problems with their engines and transmissions. This has been going on for years. They got a class action lawsuit filed against them that ended up costing them over $3B to replace all of the defective engines and transmissions. Look, it is a fact that Hyundai/Kia are not well built automobiles. That is why they tend to be less expensive up front and then depreciate into the deepest end of the gutter quickly thereafter. I know, they have a 100,000 mile drive train warranty which they proudly point to when selling their cars. However, they are famous and well known for rejecting warranty claims by their customers. What good does a 100,000 mile warranty do for the customer when they have to file a class action lawsuit to enforce the warranty. Hyundai/Kia do a good job in the overall concept and creative design but do a horrible job in building quality and long term life into their vehicles. Why do people continue to buy these brands when there are so many problems with them? They would be better served by buy a better quality automobile that does not have serious mechanical issues and depreciate like the Hyundai/Kia automobiles do.

[@kenty6973]

With all the bad experiences from LG fridge, Samsung washer to Hyundai/kia, I decided to say goodbye to all Korean products. But the Kimchi still has reliable taste.

[@rbradominican]

we are the opposite. the only thin from Korea I don’t stand is the Kimchi. guacala

[@pepinocabron]

Love kimchy and samys😊

[@JohnLee-db9zt]

Had a Samsung fridge for 10 years without a single issue. It was still working fine when I sold my house. Love Samsung phones and flat screen TVs including LG. Never owned a Korean car but rented many. They are my favorite rental cars because of all the standard features they come with compared to other manufacturers and are affordable to rent. Like all brands, you have to do thorough research before you buy. LG fridges had known issues with their linear compressors leading to class action law suit. But their washer/dyers are in the top three most reliable washer/dryer. LG monitors are fantastic in picture quality and features and are relatively affordable. I’d would never buy an American or European car again. Too many problems with every single one I bought. My research agrees with my experience.

[@waltchan]

2009 Elantra was the most-reliable Hyundai vehicle when peaked, and then it's permanent downhill.

[@miked4973]

LG and Samsung fridges are notoriously bad. Especially the compressors

[@bricks-mortar]

Thanks for the follow-up.

[@stanpersful4723]

It's a shame you have to be a big influencer for them to take action. Got rid of our 2022 Hyundai sonata because customer service was so shady.

[@HasanFerdous07]

This KIA/HYUNDAI is full of BS.

[@LeftEagle51012]

@@HasanFerdous07Toyota fraudulently certified my friends car and refused to fix or acknowledge the issues.

[@racineurr.8924]

@@LeftEagle51012 There's a lesson here: ordinary owner won't have half the help the Hardesty had. I don't know how their pesonal experience can help the casual owner. Ego trip at its best.

[@lklpalka]

​@@LeftEagle51012I had Toyota refuse to replace my Highlander engine under warranty so I went to Hyundai. The new engine on my Sonata recall went up in flames two days later. I just barely made it out. They offered me $2,500 after six weeks of bs. Avoid avoid avoid this company. Toyota was no better.

[@alexi5140]

Thank you for bringing this up to light. I just got the XRT. When I first start the car and get in drive, I feel jutters in the low gears early on. After it gets warm there is no issue in low gears. High gears are not a problem. I was hoping it was a fluke but im coming to the realization that something is wrong. Going to the dealership next week. Thank you.

[@bradleyscarreviews]

I don’t think anything is wrong. As you said, when it gets warm, it’s fine. I had that with my 23 Calligraphy before it got totaled. But if you want to be safe, sure, take it.

[@williamwongus2873]

I was hoping that them fixing the transmission the first time would have fixed the problem because I was really looking toward getting one of those but now I'm definitely not, but that's that's what it is. You always got to wait on the first year of vehicles to come out

[@BusterKitten]

Very happy you guys were treated well by Hyundai, but I have to think this quick resolve (the buy back) would definitely not have been afforded to any other customers. The experience one of my grandkids had with the local Hyundai dealership was so bad with the warranty coverage (on a 2021 Tuscan) he ended up selling it at a substantial loss and bought a new 2023 Subaru. After 32,000 miles he's totally happy with this move.

[@beejay5274]

I’ve been waiting for this follow up!!! I’m still loving mine. I’m on month 3, so fingers crossed!! 😂

[@KarlaL-KardioMix]

Love mine also! 🙏🏾

[@KarlaL-KardioMix]

Love mine also! On month 3. 🙏🏾

[@Borys0811]

I've got 2022 Hyunday tucson phev. 32 000 miles serviced every 5000 miles. Brilliant car. No problem whatsoever.

[@-kt6dq]

Wow. This definitely swayed my choice. Thanks for the update.

[@user-rw7xd7qy3j]

Me too

[@2024LexusRX]

Go for the Grand Highlander instead or even though not a big Honda fan, I’d still recommend the Pilot over the Santa Fe

[@bradleyscarreviews]

Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. Get the Santa Fe.

[@bradleyscarreviews]

@@2024LexusRXthe Grand Highlander has been having lots of issues.

[@2024LexusRX]

@@bradleyscarreviews Not Necessarily, No issues I’ve heard of except for a few issues with the new infotainment. Everything else has been rated superior in reliability and it even ranked first as the most reliable Mid-Size SUV same with the RX.. the pilot is having similar issues too with minor things

[@RC944jim]

For me the reason they bought your car back is that the 2 of you give fair and honest reviews. They also knew you would give us updates and time lines as to how the warranty work was going! It was in their best interest to do the buy back. Hopefully your viewers that have the same issue will keep you posted as to how they are being treated. I’m sure your replacement will be another beauty, good luck and keep your reviews coming! 👍

[@stevenyoung3187]

Hope you stay in contact with them to see if they will share their findings of what the root cause was in that particular Santa Fe… but I’m thinking they’ll keep their findings secret. Also, that Hyundai dealership needs a facelift ASAP. Looks ancient. Wonder if you’ll buy the Kia Sorento V6 with torque converter transmission as a replacement? Great stuff sharing your experience with the 2024 Santa Fe. Very helpful to many potential buyers.

[@CarConfections]

We are planning on keeping you all updated if we can find out more!

[@robertwiegand8241]

Software issue?

[@jr1885]

I find it absolutely hilarious that the car that most people would’ve thought would be unreliable (you guys BMW 330e) is actually reliable.

[@CarConfections]

Cara are funny like that sometimes

[@jamiedorsett]

Sadly mine didn’t just shake a bit , it totally locked up , and there’s a HUGE hole in my transmission.. had I been on the interstate at a higher speed , this suv would’ve been a death trap for me and grand babies. I’m praying they offer me a buy back because I will NEVER feel safe in this Santa Fe again !

[@jamiedorsett]

I forgot to mention that I’ve only had the Santa Fe for 18 days !!

[@SoosRamirez1]

Ngl you might be cooked the only reason they got a buyback is because they have a big KZbin channel. Probably just gonna have to try getting a lemon law lawyer

[@kustomchevy27]

Why would u buy a hyundai. Get your self a toyota or honda and you won't be in the shop besides oil changes

[@johnstavros6993]

Same with ours. We had put 300 miles on it when the engine seized and thr transmission got a holebthe size of a tangerine

[@davidpaisley9949]

Thanks for sharing your experience. As I stated previously, I have a 2021 Kia Sorento with the exact same transmission and it failed at 32,000 miles. It was fixed in a timely manner. I have sinced put 18,000 miles on it and I am at the mid point of a 6500 mile trip west and I have had not problems since the replacement.

[@ToyotaChrisWI]

All those features they may have compared to the competition is where they likely saved in engineering corners that were cut.

[@ashtondurham5075]

Everybody said what I thought, half million subs must be why this is so easy… seriously a regular Joe wouldn’t be so lucky

[@magnoliap5824]

My guess is a Mazda, the CX50 or 70.

[@frankdepasquale7500]

I know it's annecdotal, but I've never had a friend, family member or coworker who didn't bemoan their hyundai. Some models seem to be much worse than others, but the problems endure through the different generations. Nice cars, great tech, attractive price, journalists love them for the few hours or days they drive them, but it's always a leap of faith.

[@WeatherHappens]

Explain why Consumer Reports rates the Palisade so high. Predicted reliability is good as well. I think maybe certain models might be more prone to issues. My point is don't group every vehicle they make into the same category.

[@2004cyrus]

@@WeatherHappensI can explain easy, money and favors and trips. It’s how the world works, don’t be naive. lol you are the reason for corporate greed. You believe what you see. I work in the industry for my family.

[@neilbarratt1523]

My daughter has owned her 2015 Sonata for 6yrs, it’s been great.

[@Colleen-o4k]

I have owned three different Hyundai vehicles. I had an engine problem with one of them at 98,000 miles and Hyundai was fantastic in handling the situation currently have the Hyundai Santa Fe hybrid 2022 with zero issues.

[@Scypher0th]

i never seen Hyundai buy back a vehicle before...its clearly because of WHO YOU ARE....we have had a old lady that had a 2022 elantra....she has had a new engine 3 times and a new tranny 2 times and she only has 35,000kms on the car....NO ONE offered to buy back the vehicle from her.

[@patrickfisher2977]

So they found a green inspectors marker in my 2024 sante fe. So far it looks like that marker did in the radiator, radiator fan and some other things. They gave us a loaner and told us that they will fix the broken stuff. Car has 1709 miles and we haven’t made the first payment yet.

[@miguelbaeza65]

What was Hyundai doing putting a dct on a normal vehicle.

[@damilolaakanni]

Copying Volkswagen/Audi.

[@82mattlopez]

Fuel mileage

[@jakey20022]

Similar issue with the ford focus

[@jakey20022]

​@@damilolaakanniand Ford

[@miguelbaeza65]

​@@82mattlopezBut how much mpg would it be if they just put a torque converter transmission? 1-2 mpg

[@steelersbensteelersfan7794]

Can you let know if Hyundai told why the transmission went bad and thinking of buy a hybrid calligraphy, all-wheel-drive I know it’s a different transmission but I don’t know I had a Hyundai before. I really never had a problem with them. My wife still driving a 2013 Santa Fe limited with 150,000 miles and all good kind of worried about this. Let me know any updates on that and what do you think about the hybrid version calligraphy

[@moktafizaman9077]

The hybrid version is probably a lot more reliable, but don't take my word for it!

[@NewYorksFinest1]

I had a car previously that was giving me issues. I recorded all the issues and the mechanic could not replicate the issue. After several times taking it in and having a "expert come in from California to diagnose the car, it still wasnt fixed so i hired a lemon law atty and within weeks they fixed the safety issue, gave me money and an extra 100k mile warranty on top of the warranty i already had. I havent had the issue since and i ended up selling it and buying another vehicle

[@billr8564]

Guys, I'm sorry that it didn't work out , but the service you provided to your followers was very enlightening, and I really appreciate it and your honesty in exploring these issues. I also appreciate that you made this specific review very relatable to a family scenario, and not just to someone who enjoys learning about new cars and new technology. So, from myself, thank you for showing us the Hyundai Santa Fe - warts and all! I look forward to your next pick! Good luck!

[@CarConfections]

Thank you, friend!

[@ChristSotos-fy4vw]

Very happy they took care of you guys but not everyone in your position is getting the same treatment from manufacturers. But most customers don't keep there cool as you did,maybe try the new Lexus kind of a new box design also

[@luciiacob]

Thank you very much for these videos CarConfections. I love the looks and interior space of the Santa Fe but my most important ‘luxury’ aspect of a car is its reliability. If it doesn’t take me from point A to point B without drama, then it’s not worth my money. I was gonna buy one for my wife, to have a comfortable hauler for the kids, but we have now moved our thoughts to the Highlander. There is no lemon law in our part of the world so I won’t take my chances, even though we’re only offered the hybrid version here.

[@CarConfections]

Glad we could help. Thanks for watching!

[@ActionJ322]

No Hyundai or Kia will ever be in my garage.

[@moneypenny174]

Same

[@philg3759]

Agreed. No matter how much lipstick is on the pig.

[@TheStarOfNoobs]

I like their cars. So you could say I’m the opposite

[@ActionJ322]

they are great in styling and mass appeal, except under the hood. Thanks but no thanks.

[@moneypenny174]

@@ActionJ322 nope- they are ugly too

[@jojo2631]

I think Kia/ Hyundai have problems with their other vehicles too. I think it was some engine fires. There's a vid about avoiding them on YT

[@DBeanTN]

I bought a brand new 2017 Hyundai Sonata Sport and the engine stalled a month later. The Hyundai Dealership was not helpful. After many engine issues I filed a complaint with Hyundai before I finally got a new engine. The car runs fine now but the experience put a sour taste in my mouth. I kept up the services and it felt like the dealership tried everything in their power not to honor the warranty. I understand all vehicles have issues and I had many other Hyundai's and GM vehicles. I will never buy another Hyundai product.

[@ErikLewis-zr8ec]

Thanks for the review. To be honest most cars, meaning all brands, have issues. Especially new models so I am not knocking g Hyundai. I had my 2021 Toyota Camry XSE purchased back due to it being a lemon. But I have no knock on Toyota. Glad you were very transparent with your review

[@vin2689ny]

I love your channel, one of my favorites! However, I was SMH when you posted about purchasing that Hyundai! I almost got a Kia sportage but I could not find myself to actually purchase Kia or Hyundai!

[@Zach-bg6ub]

You know, since you have been dealing with problems and they offered you a hybrid, they should give you a higher trim level like a limited or calligraphy. You should also get a discount with that since you have dealt with this especially since you have dealt with two major issues.

[@eclecticmakerspace]

Grand Highlander Hybrid Max would be awesome to see a long-term ownership on. Your review of the Grand Highlander and comparisons was awesome.

[@marioeduardoferreiraruiz]

So yeah…this is no shock to me, ‘Hyundai’ tends to make ‘lemons’. On another note…is there anyway you guys would consider acquiring a 2025 Chevrolet Equinox? The updated version is coming in this fall and I would love to see a ‘first-hand’ experience, since I have that model in mind as I own a 2020 LS FWD Chevrolet Equinox with 14,140 problem-free miles on it, purchased new…and I can just see myself driving the 2025 Chevrolet Equinox model next spring. 🤓🧐

[@CarConfections]

We will consider it!

[@dm19609721]

That explains why so many are available on dealer lots. Love the design but have no faith in their engines or transmissions.

[@LeadfootLou]

I had a 2022 Jeep Grand Cherokee Summit Reserve 4xe that became undrivable for several reasons after less than 1000 miles. The biggest reason was that it would shut off on me because it thought the vehicle was swerving when it wasn't. It took 4 long months for me to receive a check from jeep after I applied for the buyback. This was after they had the vehicle for 2 months. The dealership did not have a loner. Therefore I went 6 months without a vehicle. The whole process was very painful. The treatment was completely different from the one that Car Confection received.

[@moktafizaman9077]

That's sad, not gonna lie

[@foxstodios]

The hybrid is way more reliable than this because it has an regular automatic instead of a DCT.

[@kabisayago]

Lol

[@1976axerhand]

Lol. Hybrid is still put together like the rest of there piles of crap.untill they fix the assembly process of there engines they are not worth 5 bucks. And the so called best warranty is a joke, they will try everything they can to not Honor the warranty

[@mremansam]

My hybrid Santa Fe has 2,500 miles and zero issues.

[@1976axerhand]

@@mremansam wow a whole 2500 miles lol.......

[@jakemanchester5139]

@@mremansam That's nothing to brag about...

[@EOtekk]

My parents bought a 2023 Sportage that had the entire EGR system replaced 4 times in a 10,000 mile period. After every time, the EGR would end up failing again. Kia took the car and opened and investigation with the head engineers out of the Georgia manufacturing plant and the car was taken apart and reviewed for 2 months. They discovered the primary vehicle wiring harness was damaged somehow and the bad sectors just happened to be intertwined with the EGR system. Kia replaced the entire wiring harness and no further issues ever came up. I suspect your vehicle is involved in a similar situation. Issues persisting after a full transmission replacement most likely indicates the transmission is not the problem.

[@ShannonQuirk-u3w]

I'm currently in the same boat. Mine went at 700 miles. It's been a week so far in the shop but we found out the transmission is on back order. Clearly so many people are experiencing this issue. It's odd that they're still pumping these out. I just bought mine in June.

[@BrianJ-oz5tj]

Deja vu. I have an early production 2010 Santa Fe. The first six months of the then-new six speed automatic had problems, mine had to have the transmission replaced at about 12,000 miles. Still got it, transmission has been fine since then

[@J_S_246]

04:15 Because you are KZbinrs, that’s all. Can you imagine a regular person experiencing this? The gaslighting from the dealership and Hyundai would be elite.

[@MatthewTheCCMA]

Personally, I feel like you all did get the Hyundai experience. Having nothing but problems, I knew something was wrong when I had multiple friends who purchased Kia and Hyundai vehicles and has engines blow up. One particularly I was actually in the vehicle. Hyundai did eventually replace her engine, but that cemented to me that Hyundai will never be in my garage! When her engine failed, I got on Facebook and joined a few Hyundai groups that talk about engine failures they all have had. Sometimes they will give you a hard time if you don’t have perfect documentation of your oil changes. make sure you keep detailed records if you own a Hyundai vehicle

[@nickabbatiello828]

I'm sorry about your Hyundai Santa Fe. You still had some good memories with it.

[@BamaMark]

They never even would call me back at 3500 miles. I lost $6000 on that trash. You are lucky. I Will NEVER forgive Hyundai. Horrible company.

[@thedougout]

My transmission failed at 19 miles. It was delivered to us with the failure. Not one single person from the dealership (Checkered Flag Hyundai) has bothered to make contact. The service department did give us a brand new Tuscon while in service. They also stated that there were 2 in front of mine that had been there a month. We understand that stuff happens. But this dealership (Checkered Flag Hyundai) delivered a faulty vehicle and hasn't bothered to even make contact. This is the 4th Hyundai we've happily owned. Not sure if they'll be another.

[@SilverScarletSpider]

please buy a second hyundai santa fe! give them another chance 😂

[@John-tk6wd]

That is literally what happens when too much focus on tech and trends go into a car, they neglect the more important things in the car like transmission, engine etc. We pretty much forgot what a car truly is. These cars are a reflection of this modern time in society.

[@timsouttahere]

Did they know you reviewed cars?

[@Jan96106]

Probably.

[@aussie8114]

Yes, the channel is referred to in the document.

[@mrsmartypants_1]

@@aussie8114Exactly. As was made very clear if Tim had paid attention 🤦‍♀️

[@AT-nq6cu]

Since they no longer own the vehicle, how will they ever find out what the issue is?

[@mrsmartypants_1]

@@AT-nq6cu You’re beginning to get a glimmer as to why the dealership bought the vehicle back so willingly. Now keep going.

[@chuckcouture2013]

I leased a 2023 Santa Fe calligraphy mayof 2023. January of 24 I began have total shutdown of the vehicle while driving. Between January and May it happened 6 more times. The vehicle has been to the dealership both here in Ct and in vA, and in FLl. Finally Hyundai has agreed to repurchase this vehicle. Thus far the process has taken 8 weeks with no end in sight. I’ve called case managers who have stated that repurchase has been approved and they are just waiting to “cut the check”.. In the interim the car has failed 1 more time . I would be curious as to how long it took car confections to finish the repurchase.

[@CarConfections]

Scary stuff! By the time we coordinated a place to exchange car and monies, I believe it was 5 or 6 weeks. You should probably ask for a rental car in the meantime because that sounds very unsafe.

[@2024LexusRX]

Go for the Grand Highlander if you’re in the market or the CX-90 or even the Ascent, all these are made in Toyota Factories and are built good or even (though not a big Honda fan) I’d still recommend the Pilot over the Santa Fe

[@jedimoody5294]

I got the new 2022 Santa Cruz, it has a dual-clutch transmission and I constantly have hesitation, and noise. It has been replaced. (The tonneau cover has also.) The noise is gone, but the hesitation is as bad as ever. Then the engine taps. They say they can't hear it. I told them they have a 100,000-mile powertrain warranty. They will be replacing it before it is out. But ever since they replaced the transmission, I have had zero confidence in them. I've noticed little stuff like the pre-sets in my radio get deleted. WTH is that about?

[@ameet2975]

Hyundai just realized the power of @Car Confections!!! Awesome work you guys, keep up the good work! For all other Hyundai owners, if you face any such issues & if the dealership does not accept it, then just tell them that you are going to put a review of the vehicle on @Car Confections :D

[@marioeduardoferreiraruiz]

Absolutely, well said…I’m sure that name alone will make Hyundai shake in their boots.

[@racineurr.8924]

@@marioeduardoferreiraruiz You mean shake in their boots when they hear Car Confections? Do you rhink they'll skahe whent they hear marioeduardu...That's the point.

[@marioeduardoferreiraruiz]

@@racineurr.8924 Yeah…sadly I’m aware that’s how it works with dealerships, but sometimes I like to hope.😔

[@CarConfections]

Thank you!

[@tom58792]

Did you take your license plates off..?

[@EllenSymington]

I got my 2024 Santa Fe Calligraphy on March 27th and to date am loving it. I have just about 3000 km (I live in Canada) I have not had any problems so far. As far as the comments about the dual clutch, my last 2 Hyundai's have had this and I had zero issues. Hopefully the problems that you had were a one vehicle problem. Sorry to hear of your experience.

[@GetToThePointAlready]

Wow I wish I was this privileged to get them to buy it back so easily.

[@armandolo17]

lesson learned guys, moving forward just get reliable cars!

[@cgatito3528]

Well, somebody has to buy something other than Toyotas and Hondas...

[@carbonking53]

​@cgatito3528 Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability.

[@davidg11134]

@@cgatito3528 exactly who wants that crap constant recalls ..that's why they are driving a BMW

[@JDMSwervo2001]

Well to be fare all companies have lemons.

[@DeniseMumford]

Thank you. Classic Hyundai in Hampton Virginia did a buy back for our 2022 Santa Fe . We took it in three times for check transmission. They replaced the vehicle but we had to pay state taxes all over again plus we lost our 0 interest rate on the new car.

[@MyJoyfulGardenLife]

I made a terrible mistake and bought a Kia minivan about 6 years ago. That horrible experience taught me that I never want a Kia or Hyindai in my life.

[@HasanFerdous07]

Lol, 2013 Elantra in my case 😛

[@kalsangdorjee2410]

Have you noticed a whining noise from transmission on Santa Fe 2024 around 70Mph to 55Mph on a downhill road where the momentum of the car rolls the vehicle freely on its own. I have taken it to dealership multiple times and they can’t duplicate it but I can every time

[@joskjj3625]

Hyundai and kia still have a long way to go when it comes to reliability

[@jamesseabolt5915]

I think you two were being very respectful to the Hyundai division considering the problems you've had with the Sante Fe. And yeah I know everyone is saying they were respectful in kind because of your KZbinr status. I still think the Sante Fe is a very cool looking vehicle and I may still venture into the Hyundai dealership. Great review as always boys. 😁

[@CarConfections]

Thanks! We just have been trying to be optimistic despite the circumstances being quite stinky

[@justme4861]

Frankly, you guys video made me not buy this Santa Fe, but I bought 2024 toyota hybrid xse. I love it till death. It's so quiet while driving it.

[@estebanpacheco7102]

LOL, this was published 2 hours ago, and you went to a dealer and bought a 6 month wait 2024 hybrid xse while finishing the video. :D

[@cryptonatee2752]

PLEASE POLL YOUR VIEWERS!!!! Recall 263 went public today - With a date of production range between 4/23/2024 and 07/02/2024. How about creating a poll on your TW or other socials asking for those who had issues prior to these dates. I am curious to see the amount of problems trending outside of Hyundai''s range.

[@themoodyphotographer59]

My wife and I purchased a new 2020 Hyundai Santa Fe 3 1/2 years ago, it now has 219,814 miles on it. It has never been in the shop for anything. I have always changed the oil myself and did one brake job on it myself. We're going this week to purchase a 2024 model, I'm hoping it holds up as good as the one we have now.

[@yvonneostby7360]

After Covid the quality of Hyundai cars has decline. FYI

[@cvg9142]

You guys would look good in a new Tesla Highland Model 3 Performance. I believe it's reasonably priced at 577,000 and you get a 7500 instant rebate. Ultimately, cherry red or other color. Best vehicle available. $57,000 and 7500 instant rebate and state rebate for charging at home too. Used gets 4000. This car is it!

[@nicinokc]

I just bought a new Hyundai Santa Fe calligraphy. I watched your channel and used your review to buy my car. Fingers crossed everything runs well.

[@ibrahimbashir6634]

Won't be running well soon

[@nicinokc]

Update, at mile 2325 and having transmission problems on first road trip

[@ibrahimbashir6634]

@@nicinokc told ya won't be running well soon😑😑 It's only been 4 weeks

[@lacoco4547]

​@@nicinokcI was thinking about buying this car =( what happened next?

[@nicinokc]

Took to dealer. And they reset Compton transmission and it’s been running fine for a week and a half.

[@mrright8794]

Uk Tucson owner. I had issues when bought new in 2022 the mild hybrid model. Kept getting engine warning light coming on after first month of owning the car. This continued for 5 months with the dealer making numerous attempts to fix it. The dealer in Derby UK was very good offered to swap for a new car and we upgraded to a higher spec. I think dealers are in a difficult position after all they didn't manufacture the vehicle but they get all the crap that goes with dealing with the public. Not had any issues with the replacement and its now close to having covered 20,000 miles.

[@OhBey1]

Toyota RULES!! Never understand people who pay big money for products that are so cheaply made.

[@victoriasansome4049]

I owned one Toyota for exactly and had to trade it in because the seats are so bad. If Toyota changed the design of their front seats, I might look at them again.

[@cbenway83]

I bought a 2021 Santa Fe Hybrid Limited 12/23 with ~ 20k miles. The transmission periodically would have a slight shudder or slip. It developed a whine in the transmission on 6/24, 30k miles. Transmission to be replaced. No ETA on that transmission to date; backorder. Same transmission as your '24 Santa Fe. No real progress here! Reliable? I think not! I have a case at Hyundai now. I expect to hear from them by Tuesday. Wish me luck!

[@SYNDMA]

That’s Hyundai for you, looks okay on the outside, praying it’s covered by warranty under the inside.

[@1996ChevroletImpalaSS]

For real

[@Drewsky840]

These look hideous on outside

[@LeftEagle51012]

Not in my experience but I know that one whole buyback speaks for an entire brand.

[@bradleyscarreviews]

Oh please. Toyota has their problems. They have had to replace thousands of engines in various models over the last 15 years for issues causing excessive oil consumption. The new Tundra and Lexus GX are having engines lock up. All brands are now run by accountants who put profit over reliability. I am sure Hyundai will has gotten it sorted out for all future owners.

[@joelc9329]

@bradleyscarreviews sounds like a massive case of copium. Please don’t compare Toyota and Hyundai completely different levels of reliability. How’s the Santa Fe doing in shop?

[@andreaandrade534]

Imagine my situation with the 2023 Hyundai Tucson that I had to experience. I live in Fl so definitely need to put to work the AC and for months I was having a bad smell coming out of the vents. The first time I took it to the dealership they cleaned it and said let’s hope that works. Second time with same problem they had to take parts out to check deeply what’s going on and they found mold! MOLD in a freaking new car! They took two weeks to completely solve the problem. So far no issues thank God. But I’m trying to see if I change it later on with another brand.

[@grantharding7392]

Would love to see a long term on the new Traverse RS - we were considering the new Santa Fe but pumped the brakes on that given the issues you guys were having - appreciate the update!

[@bruceheadrick9109]

We wanted to look at the traverse, both the Zeb and the RS. However, while inventory showed several in our area on the lots, Chevy refused to show them. so they lost out, and we went with a… Hyundai Santa Fe, SEL hybrid. Different engine, different transmission and so far we’re pretty happy. The test will be this weekend as we’re going to do a couple of road trips.

[@Opine.Social]

Thanks! You have changed my mind as I was interested in purchasing this vehicle. Now it will be a Toyota 4Runner. Hyundai should prove out new vehicles before releasing to the marketplace. This makes me concerned about their products in general (as well as Kia).