[RANT] Buying Cars From Dealerships Is BROKEN. (Explained by a Retired Car Dealer)

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CarEdge

CarEdge

Күн бұрын

Пікірлер: 135
@drwayneoralsurgeon5965
@drwayneoralsurgeon5965 4 жыл бұрын
I am an Oral Surgeon. The "business" of dentistry is not different. Started off as a "profession" and due to advertising and greed; has changed to be more of a "retail" type of environment. Fortunately, I have always viewed it as a profession and treat my patients accordingly. "Value" of my service is more important than price. Greed within my industry has only led to poor quality of care. Likewise, I seek auto dealerships who uphold similar values. They are out there, just harder to find. Keep up the good work.
@frankj5947
@frankj5947 4 жыл бұрын
As a consumer (patient) of dentists and eye exams I noticed a steep fall in professionalism. It's all about up-selling other services now. Our quality of life is going down in so many ways! Thanks for your honesty.
@nokoolaid
@nokoolaid 4 жыл бұрын
Yeah Wayne, I agree. Everything has gone retail, Even IT, which is what I am in. KPIs, customer delight, all BS.
@bamahama707
@bamahama707 4 жыл бұрын
@@frankj5947 Welcome to the new reality, where most are ruled by GREED. It's a shame.
@timcooper62
@timcooper62 Жыл бұрын
You see many store front franchised dentists. Probably contributes to this.
@black12212
@black12212 4 жыл бұрын
This guy is spot-on, I just bought a used vehicle by shopping online. & Most of the dealers I emailed questions about the vehicles to, they never answered my questions and responded with " when can I come in?" Terrible
@tlockerk
@tlockerk 4 жыл бұрын
Exactly the same response I've had. There is ONE who has followed up with specific answers; and made one follow up with me (after several requests for an "out the door" price).. Meanwhile, the others all just hounded me by email for my phone number or when could I come in. One got my number somehow, has called me every day despite me saying I was no longer interested...and is four states away not making a deal at all, finally blocked the number.
@on-site4094
@on-site4094 4 жыл бұрын
they don’t respond take your money to another dealership i figure if there not willing to put in the time no commission I like to buy private used cars
@JD-ze2fy
@JD-ze2fy 4 жыл бұрын
Been there...done that.
@rambojohn7118
@rambojohn7118 4 жыл бұрын
In this current time with the national shut down and stay at home because of the virus it just goes to show people that dealerships don’t loose money. The dealerships in my state of NJ aren’t in no hurry to sell their vehicles so that is proof enough when they cry the old sob story that their loosing money on a deal. If they were loosing money they would show more motivation in trying to make a deal. The HomeWorkGuy explained it better in his video.
@donstewart368
@donstewart368 4 жыл бұрын
They will do any thing to keep from giving you an answer. Ive had them tell me I have to come to the dealership to get an answer when their add said call or email for a quote. I contacted the guy and he refused to give me a quote on the phone. I guess he is still waiting for me to come in. LOL
@bamahama707
@bamahama707 4 жыл бұрын
That guy who refused to give you a quote over the phone is probably long gone.
@laurinolan6904
@laurinolan6904 4 жыл бұрын
Exactly what I went thru this week. Saw a car I wanted. Contacted salesperson online. He barely answered my simple question. When I asked if car can be test driven, the response was "no". Nothing else, just "No". He offered no further info it was like pulling teeth. I then asked him what the car buying process was. Now he had to give me more than a yes/no answer. When I restated my understanding of the info he gave me he responded "yes". That's it. No further input from him like was I interested or did I have any further questions for him. I waited a day thinking he'd get back in contact with me since I showed an interest and nothing. I really did want this car so I contacted him again and I took the lead and said "Let's move forward with this process". He responded "Oh, the car has been sold". I was mad at myself for allowing him to give me a one word response. I should have been more aggressive or asked to speak to someone who actually wants to sell a car. PS: I wasn't trading anything in and he didn't need to worry about financing, I was ready to pay and go.
@ladawnemalone2955
@ladawnemalone2955 4 жыл бұрын
I had the same experience the salesman was dry as a dusty trail.. I actually was prepare to leave a deposit because I really wanted the vehicle and he said he couldn't take a deposit.. I told him I was going to go with my credit union 2 finance..when I contacted my credit union. They asked me for the information on the vehicle ... later the car was sold. some people just suck
@enligh10ed8
@enligh10ed8 4 жыл бұрын
That was our experience also. We were paying cash, but as you know, you're not supposed to let them know that right away. Well, when they know you're not financing or trading in a vehicle, they realize that their profit just went from 8% to maybe 2% and they become very unmotivated to work a deal. Pathetic!
@gregblaha7
@gregblaha7 4 жыл бұрын
Love your father son chemistry! Several years ago my wife and I went to a large local dealership here, I ran into a guy with more than 30 years selling experience. The man answered my questions, worked with me. We went back to the same dealership and asked for the same salesman until he retired. The man was just REAL. He worked with me whether I was buying a newer car, or a back row A to B jalopy on its way to the auction. He treated me the same way. Thanks again fellas!
@rkalla
@rkalla 4 жыл бұрын
"Grandchildren" - gauntlet thrown down! Love watching you two interact.
@CarEdge
@CarEdge 4 жыл бұрын
Thanks, Riyad! We appreciate your support!
@Ken-it8wv
@Ken-it8wv 4 жыл бұрын
Times like we are in now is prove Dealerships need to change their ways.
@CarEdge
@CarEdge 4 жыл бұрын
If they don't change now, you've got to wonder, will they ever?
@Ken-it8wv
@Ken-it8wv 4 жыл бұрын
You would think like ray says ,with the holdbacks,adv,and monthly factory bonuses they would be glad to sell a little over invoice and go by volume. If they sold like Amazon they would be rich and the customer would be happy.
@nokoolaid
@nokoolaid 4 жыл бұрын
The major manufacturer that does what Apple did with online ordering and retail locations will make a killing. I think the reluctance is the political clout dealers have. There's no reason I can't order a car like I can a Dell or Apple computer.
@bamahama707
@bamahama707 4 жыл бұрын
Proof indeed.
@randy7425
@randy7425 3 жыл бұрын
The whole car buying process for the customer is extremely broken, unfair, and not transparent. Hopefully y'all can help change that very soon.
@Bullseye120
@Bullseye120 4 жыл бұрын
Another great video Gentlemen! I am an industrial salesman. My moto that I live by is "Help the customer buy, by reducing their risk to do so". That is what you guys do through Your Auto Advocate. Keep the videos coming.
@imambaybars3405
@imambaybars3405 4 жыл бұрын
This is unbelievable, I’ve contacted over 10 dealers online a couple of days ago and asked some questions, only two responded and they totally ignored my questions and resent the same info that I already saw online, there is no way I’m reaching out to them again. But I don’t understand how they can run their business like this.
@richardrybarczyk5522
@richardrybarczyk5522 4 жыл бұрын
I have experienced just what your dad talked about. I would contact a dealer and want to talk about a car they sell. I was surprised at the number of people who never called me back or showed no interest in selling a vehicle. They don’t seem to want to take the trouble to call and work a deal, they expect you to show up and directly sit in front of them to show them you really do want to buy a car. This has become frustrating, very frustrating.
@thomasmargolis3313
@thomasmargolis3313 4 жыл бұрын
I contacted at least 2 vehicle seller, and asked specific questions. They pursued their goal, me setting up an appointment. I didn't, and I thought the problem was on my side. Thanks.
@Dave-zl2ky
@Dave-zl2ky 4 жыл бұрын
I went to a dozen dealers a few years ago. My wife was buying a car and I said "my wife is interested in buying a car". Ten of those dealers never spoke to her at all.
@user-lj5ri3gp5o
@user-lj5ri3gp5o 4 жыл бұрын
Thank you both. I was hoping to make a purchase on a pre-owned vehicle but then... well you know. When the opportunity presents itself again, would like to do business. Take care and thanks again for the work on the uploads. There are many here who hated going to the dealership because of the BS they dealt with. Wish I had you as my salesman a long time ago.
@wlwal1
@wlwal1 4 жыл бұрын
I recently purchased a certified pre owned ford car from a ford dealer in So. Cal.The car was a rental (did home work, Car Fax) and was bought at auction. Sticker price was higher than internet price and I already had financing through my Credit Union. Salesman brought us in side and tried to take Credit info. I told him already had financing and just wanted Purchase Order to take to Credit Union. He told my they work with credit unions-LIE! I told him if you don't want to sell car we will go to Budget Car sales, they have many cars to sell. We walked out and left!! Came back after calling my credit union and found out there is no connection with credit union. Came back next day, different salesman and told him If you are selling cars, I have credit already, and finally did get this car. I know they wanted to get a loan from me, most likely they were not happy, but in the end got my car.
@Dcopeland62
@Dcopeland62 4 жыл бұрын
Change is hard! Saturn did the price is the price thing back in the day. Since they aren’t around anymore, guess it didn’t take. Right now I think the consumer is so jaded thinking they have to be ready to do battle any time they step into a dealership they are a little off guard when treated with transparency. And still push back thinking something is off. Negotiated several car deals in recent years for myself and my family. When I find the guy being responsive, up front and quick to the bottom line, that is who I work with. I purposely avoid the guys that require me to come in to answer my pricing questions. They always think they can convince me with salesmanship once they get me there. We could all save a lot of time.
@scottking4931
@scottking4931 4 жыл бұрын
Finally a dealer that makes sense. All we want is to feel treated as a customer and not to feel as thought we were taken advantage of. I bought so many cars and fought with dealers with there fees. (Doc fees, window etching etc). I won’t pay them and cross off the contract or reduce their price even on extended warranties etc. Please let us know what bogus fees such as doc fees ,we are able to negotiate.
@RogueHero
@RogueHero 4 жыл бұрын
Had one dealer i was working with via text messages take forever to respond to simple questions like negotiating prices and etc, even had the nerve to get back to me 3 days later after I shot them a price I was comfortable with. So I just ignored them and went to carmax because while I paid more I got exactly what I wanted with lower miles.
@adriandenson8855
@adriandenson8855 4 жыл бұрын
5:20 - what an interesting perspective, that’s so revelatory !
@CarEdge
@CarEdge 4 жыл бұрын
Some might call it "game changing!"
@jaimewanda
@jaimewanda 4 жыл бұрын
Me as a customer all I want is for the dealership to make living but for me not to get ripped off, I asked to the manager that I'll pay 1000 over what they took the car in as a trade and a 350 doc fee,150 for tage transfer fee and sales tax, but if they would show me what they paid for the car and they refused and insisted the the 799 doc fee was non- negotiable so I got up and walked out,if they were honest and showed that they were making a living and not committing highway robbery would go a long way, my main issue is with the dealership and not the salesman
@stupidfastgt5801
@stupidfastgt5801 4 жыл бұрын
im outside of pittsburgh and im trying to buy an f250 and im having the exact same problem. Im soo glad i saw this video. Its exactly how you said it, they think i should hound them, they wont get back to me. i agreed on a price on a new f250 yesterday with a dealer, he made me an offer on my trade, i made a counter offer. this was over 24 hours ago and he has not replied to my offer. we are 3k off on my trade, but i guess they dont want to negotiate, or even tell me NO! Amazing! i have emailed other dealers and not even gotten a response. One actually told me i have to come in to the dealership before they can give me any info. this is 2020.
@guspaca494
@guspaca494 4 жыл бұрын
Thank you for all of the good common sense advice. Thank you for helping the customer make good business decisions. I will use you for my next vehicle purchase. Im sick of the games and dishonesty at dealers.
@CarEdge
@CarEdge 4 жыл бұрын
We're here to help in whatever ways we can, Gus. Thanks for the support!
@bmla310
@bmla310 4 жыл бұрын
You are making a difference, keep it going. I always thought that it was me that hated to buy cars and worse selling cars.
@idrivearttabletennis
@idrivearttabletennis 4 жыл бұрын
I have responded to ads from dealerships just to see if they have the car in stock - and no reply. One major national used car corporate chair advertised a car and would not tell me they had the car until I gave them my phone number. I did not give them that - and they never really had the car. Even before the pandemic 4 major franchise dealers would start out sounding helpful then change the terms of the deal as we went along. I was straight up with them the entire time but they all kept changing the deal. Fortunately, most of the time, I have not experienced that with dealerships.
@glennford6797
@glennford6797 4 жыл бұрын
Lots of dealerships don’t even have salespersons answering internet questions. They have sort of an internet traffic cop. They never give any real answers.
@JD-ze2fy
@JD-ze2fy 4 жыл бұрын
I shop for cars pretty regularly. I would guess that 40% of the time, I end up calling the Sales Manager and asking for a new Salerperson. I don’t have the patience for people who can’t answer simple questions by email. I usually end up getting treated well but it is a chore getting there.
@c.w.9615
@c.w.9615 4 жыл бұрын
I experienced my first dealership recently. It was not a pleasant one. At a authorized Subaru dealership, when I'm about to spend up to 20 grand, you'd think they might comb their hair, and put on some decent clothing. That, and a long list of other gripes had me walking away.
@MJSTAMAND
@MJSTAMAND 4 жыл бұрын
My froends last experience was that the dealership wouldnt let her buy the vehicle until she spent 6 hours at the dealership. She had a cashiers check with her in the beginning for the car but they still wouldn't take it until 6 hours later. No American is going to waste their time like that anymore. I'm not paying attention to dealers' whining about low sales anymore.
@sdbszz706
@sdbszz706 4 жыл бұрын
The more I watch the less I want a car, in this economy or not. It simply doesn’t bring out the excitement of a new purchase, dealerships made it that bad. Buying a car should be a stepping stone in life, an exciting one. Now we buy out of necessity, which I guess is the best thing to do, but it does spoil the excitement completely
@cosmotraumatika7474
@cosmotraumatika7474 4 жыл бұрын
That's what happened to me. I'd like a camping vehicle for some summer national park trips. No critical need for a vehicle but have the income and debt free position to add something. Thought we could help the economy and buy a vehicle. Rather than watch dealers beg for government bailouts, lets sell cars! Never mind that. The Jeep dealers I've talked with think nothing is wrong. Sellers market. I'll wait a few months and pick up a late model low mileage with the collapse of the used market and all the coming repos.
@sdbszz706
@sdbszz706 4 жыл бұрын
Cosmo Traumatika I was looking at the rubicons as well but opted to go sports car route rather than off-road. I’m in the same position as you and thought it’s a good time to spoil myself with a decent value car so I don’t feel too guilty about splurging and here we are. No one is letting up and yet they are desperate enough to put “were open” signs out front as if that doesn’t tell the real story. I hope they all crash and burn tbh this is an outdated selling model all together
@matthewaxtell
@matthewaxtell 4 жыл бұрын
9:20 Ray talks about "Value". Your absolutely correct, but we as the consumer have allowed dealers to win too many times. Prices and financing have ballooned as a result of undisciplined customers. We fail to walk away because our love of the vehicle, our need to impress or our desire to buy happiness out weighs our efforts to be fiscally responsible. We, as a whole, have allowed auto sales companies to be successful with non-customer friendly tactics.
@micromanly
@micromanly 4 жыл бұрын
Like your video. Sad to say that there are game players here in Mississippi. Places are just now opening up some and sales people want to sell cars. Have relative who works for car dealership and he has been instructed by car manager never to give a price over the phone or internet except the MSRP less $500. There are too many variables such as trade in, rebates, and options on cars to quote any other price. They need customer to come in on lot where they will drive the car to them they are interested in to look at from comfort of their car. Need to maintain social distancing. They will work deal by phone at dealership. Was asked if they can work deal by phone when on car lot--why not now by phone or email. Response if you come to car lot you are serious buyer and not just shopping around. Sounds like same story just want you to come in in person to make that deal.
@tonylocks28
@tonylocks28 4 жыл бұрын
Ok, so.... forget dealerships, any other places to not shop?
@gwillis01
@gwillis01 3 жыл бұрын
Why should the dealer make buying a car difficult? It's a macho power move. It sounds like classic car dealers are actually bullies who like seeing people cringe and crumble under pressure.
@wadeatkinson4766
@wadeatkinson4766 4 жыл бұрын
Houston dealers have contact free buying. Deliver to your home to test drive. Paperwork online. OR the "facilities" are open with extreme sanitation procedures in play! Not sure how the negotiation plays out, but I would need a "deal" before they deliver to me or they can come pick it up.
@Radnally
@Radnally 4 жыл бұрын
Called two dealers in santa fe NM yesterday and they said the cars are flying off the lot. Super easy loans almost nothing down They send someone to your house with the car to test drive. Follow up: 4 days later they called us up asking if we wanted to test drive it. I laughed.
@joejones5653
@joejones5653 4 жыл бұрын
No different in Detroit. I'm looking for a Challenger. I shopped on line and out of the 8 dealers I contacted via email. One got back with me and the other only got back with me after I called.. The one dealer told me there were only a few people there and they were trying to get caught up. I drove by the dealer (as it's down the street) and the showroom was full of sales people because the show room is still closed to the public.
@dougcoleburn1579
@dougcoleburn1579 4 жыл бұрын
Here’s one. Last week trying to buy a used Cadillac Escalade. I said I’ll pay your asking price just throw in a warranty for free. Cadillac Dealership said no we can’t do that we only make $500 per used car😃 Had no problem with price just wanted value for my purchase.
@CarEdge
@CarEdge 4 жыл бұрын
Another day, another dealership dysfunction story! Thanks for watching, Doug.
@domingobermudez6780
@domingobermudez6780 4 жыл бұрын
Happy birthday Ray,God bless!
@CarEdge
@CarEdge 4 жыл бұрын
Thank you.
@jimmahaffey9368
@jimmahaffey9368 4 жыл бұрын
Customer service is everything. Some people are not cut out to deal with the public tho. You can not make a discourteous person courteous.
@markanderson4794
@markanderson4794 4 жыл бұрын
What a duo. Incredible content
@CarEdge
@CarEdge 4 жыл бұрын
Thanks for the support, Mark!
@Jeffrey7348
@Jeffrey7348 4 жыл бұрын
I totally agree. It is complete BS the internet lead process. You ask specific questions and you get a standard formatted email back! Usually have to ask several times before you get a response to your questions, and even then the response is half ass. And yes, along with the half ass response, you get the when can you come in, I have these times available! Heck, if they answer the question, maybe no need to come in and waste everybodies time! But, I get it, they want to get you in the door, so they can play the dealer games. If they only realized the more convenient they make the customer, or the customer is comfortable with them, the more likely they make the sale! I am no young man, and I can honestly say, having bought a ton of vehicles, I have bought a vehicle because I like the salesman and how I was treated by management, even when it was not the best deal, but was close! And the car industry wonder why they have the reputation they have. Most are insincere, liars, cheat and have no morals or ethics. To the small majority of honest, sincere dealers thank you and I wish I could find you. Great video, you speak the truth!
@heavyW8champ
@heavyW8champ 4 жыл бұрын
Ray, I love the videos and the point of view from years of experience. Have you considered the possibility that these dealerships, which were supposedly closed, in fact have been operating as essentially open with greatly reduced staff, and are already overrun with demand, and therefore cannot or do not care to respond to internet leads when they know they are going to be pitted against other dealerships to sell cars behind invoice if the lead ever bears fruit? I am in another state, but I am in the business and have worked straight through the pandemic, and this is what is happening. We "closed", but never closed. Just come in through service...
@CarEdge
@CarEdge 4 жыл бұрын
If you can't answer a lead due to staff furloughs or you won't answer leads because you don't want to be in a race to the bottom, then you should stop kidding yourself and be closed until you can properly handle an internet lead. Leads are essential to any business and there is never a really good reason to ever ignore someone who could potentially do business with you. Even if the response is we are short staffed and we apologize for the delay in getting back to you, that is certainly better than no response at all. One says we care but are overwhelmed and the other says we don't give a shit about you. It is a choice made by the dealership; I'm just suggesting that they should make the right one.
@nathansweetser6191
@nathansweetser6191 4 жыл бұрын
Great information in these videos, really appreciate what you're doing. Can you give us some insights on differences between big dealerships and the Mom and Pop shops, which ones generally give a buyer a better deal? Also, what do you think of factory ordering a vehicle, the process in the dealership and how best to negotiate an order.
@anthonyl1506
@anthonyl1506 4 жыл бұрын
I am so glad my local Mercedes dealership had $399mo lease with zero down on some of their new models recently. Just emailed them and asked for the cars that qualified for the offer, their salesmen emailed back within 15 minutes with the link to the cars, got a test drive scheduled that day and 4 hours later walked out with a bend new Mercedes. No haggle, very responsive to my questions and the advertised price was the price. Every dealership should be like this.
@CarEdge
@CarEdge 4 жыл бұрын
You found the exception to the rule. Good for you and even better for them!
@TheDoltonboy
@TheDoltonboy 4 жыл бұрын
All these dealers are dependent on artificially low interest rates. Once that end the industry will implode
@markmuhle7773
@markmuhle7773 4 жыл бұрын
I have been looking for a 2007 to 2011 Suburban in Colorado. But the dealers here think these Suburbans are made out of gold and even with over 200,000 miles they're asking over ten grand for them. So I have expanded my search to Utah her better pricing and miles. But having trouble getting the dealers to keep in contact and make a solid deal.
@JegtoDFW504
@JegtoDFW504 4 жыл бұрын
Great video but I have no faith that dealers will change 😔
@bamahama707
@bamahama707 4 жыл бұрын
They will change or go out of business.
@thomasrossi31
@thomasrossi31 4 жыл бұрын
Too bad Ray wasn’t still in the business. I’d be a customer for sure. Hopefully for a brand I like!
@Gogogordy1
@Gogogordy1 4 жыл бұрын
Ray, you could provide sales training to sales representatives across a broad range of industries since what you speak of is applicable to the entire sales profession/craft/mindset. Not just automobile sales.
@vladchan
@vladchan 4 жыл бұрын
I am emailing a dealership and the salesman takes days to respond and when he does it’s from some generic mailbox. Come on people how difficult it would be to give the guy his own email so my questions would actually go to him instead of a black hole
@brendankenny5795
@brendankenny5795 4 жыл бұрын
Just started watching your vids as I am in the market for two new vehicles. Dealing with Shultz Lincoln for a new Aviator. Borrowed an Aviator for a couple days and dropped it off this evening, Asked them to get me the invoice sheets for all Aviaitors that meet our specs. They gave me one from another dealer with no Hold Back. I was told Lincoln does not do hold back and I verified that it true. So far they seem upfront, will keep you posted as we go to purchase and run the assault of the deal.
@MrTCFIRE
@MrTCFIRE 4 жыл бұрын
I purchased a new Silverado HD a couple weeks ago in Colorado and it was a super easy, smooth deal...much easier than before the shutdown started...almost want to do a vid on the experience...
@CarEdge
@CarEdge 4 жыл бұрын
Timothy, I hope we get a client in Colorado soon so that we can have a smooth experience! Glad to know it's not all "bad news" out there. Thanks for watching!
@mhollandmhs09
@mhollandmhs09 4 жыл бұрын
Would you say the Tesla sales model is a solution to this broken industry? It mimics Apples sales approach. Prices are higher, bs is way down, and customers are more satisfied.
@jorgeguerrero4353
@jorgeguerrero4353 4 жыл бұрын
Hey i have a question for you guys. As of now When do you think is a good time to buy a car to get the best deal? How much can the price of a USED car be negotiated?
@kabardinka1
@kabardinka1 4 жыл бұрын
The traditional dealer biz is doomed. It's from another era and people just won't put up with that crap anymore.
@palmbeachcitizen
@palmbeachcitizen 4 жыл бұрын
Great lessons in Salesmanship 101.
@on-site4094
@on-site4094 4 жыл бұрын
Thanks for sharing your wisdom and experience take care stay safe
@tlockerk
@tlockerk 4 жыл бұрын
Just try it if you're female, see how serious they take you, asking when your husband can come along, etc. He makes less and knows as little about cars as I do. Two well-educated fools in their eyes.
@thebestisyettocome4114
@thebestisyettocome4114 4 жыл бұрын
Question Will the Auto industry survive the coronavirus?
@CarEdge
@CarEdge 4 жыл бұрын
Yes, it will. Will it look and be different than it was before? I hope so.
@jimmyb7474
@jimmyb7474 4 жыл бұрын
Mr. Hahn great question. the real answer the industry will never every be the same . no one will be buying new cars unless it's they get 80% off .
@annebeavers3002
@annebeavers3002 4 жыл бұрын
I am polite, ask questions pertinent to to the vehicle researched and still treated in a patronizing and condescending manner. Being a woman and a widow doesn't make me stupid. I asked for honesty and gave honest. My credit is in the 700s and was prepared to purchase. I was about to walk out when the salesperson realized he was about to lose the sale. Why are some sales staff allowed to treat female customers like this in today's culture. There seemed at least at that dealership a double standard. I am considering purchasing a second vehicle. Should I just seek out a female salesperson?
@CarEdge
@CarEdge 4 жыл бұрын
Yes, if they have any. It has always been a problem in the car business, most men just can't accept a woman as an equal and that is a sad indictment on our society and our culture.
@annebeavers3002
@annebeavers3002 4 жыл бұрын
@@CarEdge thank you for your honest and quick response.
@stevemccooleq
@stevemccooleq 4 жыл бұрын
The real question everyone wants to know. How many cars did Ray have to sell to pay for the kid's orthodontic work? Those are some really perfect teeth.
@CarEdge
@CarEdge 4 жыл бұрын
Whatever the going rate was at that time, which was a lot! Based on your comment, it was money well spent. My daughters teeth look great as well.
@timothystephens275
@timothystephens275 4 жыл бұрын
I'm in pa and noticing the same thing they aren't getting back to me.
@CarEdge
@CarEdge 4 жыл бұрын
It's crazy, isn't it??
@timothystephens275
@timothystephens275 4 жыл бұрын
@@CarEdge yes it is... the other thing that is frustrating is ad's the dont have pictures of the actual vehicle. I been asking for picture of two used trucks and their like we aren't at the dealership to take pictures of it. Well then how are you selling a used vehicle blindly without see it.
@kjay8534
@kjay8534 4 жыл бұрын
Rave could you please share with us your worst customer experience in all of your years of Auto Sales? By the way love the channel and the two of you.
@CarEdge
@CarEdge 4 жыл бұрын
KJay, sure. One of these days I'll let a few stories loose! Thanks for the support.
@kjay8534
@kjay8534 4 жыл бұрын
Sorry, I know your name is Ray...this voice to text always screws up something.
@dougm1985
@dougm1985 4 жыл бұрын
used car prices have dropped, if your trading in now, you will get very little for it. when will the new car prices, drop?
@jackiebridges6217
@jackiebridges6217 4 жыл бұрын
Dad makes a good point..
@tommyguns1184
@tommyguns1184 4 жыл бұрын
bought a car 16 months ago, I want out of it, you think I can use Corona virus and out of work? so i can rebuy something else using you guys?
@brownsense1
@brownsense1 4 жыл бұрын
Y'all may be overlooking the fact that some of these dealerships maybe taking this pandemic hard, mental illness is a real problem here
@mang1953
@mang1953 4 жыл бұрын
In a competitive market like a Los Angeles where you may have 10 or so Ford dealers within a 20 mile radius . Giving a customer a price over the phone or internet is suicide. The whore dealer will always lowball them, and you loose.
@CarEdge
@CarEdge 4 жыл бұрын
So are you saying that you are forced to either lie or withhold the information that the customer requested? Then figure out a better way to respond. Not only do you owe it to the customer to do that, but more importantly you owe it to yourself. Identify the rock in the middle of your road and figure out a way to get around it, don't offer it up as the reason why you can't do something.
@mang1953
@mang1953 4 жыл бұрын
@@CarEdge No! I always quote the MSRP less any incentives or rebates that are available on that model. That's honest and totally above board
@briandubbeld5665
@briandubbeld5665 4 жыл бұрын
I was looking on Internet for a leftover 2019 f-150 xlt super crew cab I stated o miles not used and salesman a bunch I ask including used 2020 that what for ! He and told him I disappointed in him because stuff I ask for and he email some picture that ask but guess what🤔🙄🙄🙄🙄🙄I am still waiting !, I will not buy any thing from them what's up with them I can't figure it out
@martingriggs6362
@martingriggs6362 4 жыл бұрын
Maybe not how can the car dealership be retrained, can they be retrained at all?
@ElleMists
@ElleMists 4 жыл бұрын
Great video and content guys! I feel your pain Ray (Rad, dad, pops?), it’s like pulling teeth to get a straightforward pricing answer from them via email or phone calls. I don’t think they understand that it’s a waste of their time and my time (not to mention safety because of this pandemic) if I go test drive but can’t afford their price. Just give me the final out the door price 😫
@marcsherman4862
@marcsherman4862 4 жыл бұрын
Thanks. This is fun!
@CarEdge
@CarEdge 4 жыл бұрын
Glad you enjoyed it! We find it fun too!
@AllEyezOnRod
@AllEyezOnRod 4 жыл бұрын
What if someone if I have 8,000 cash on a 30,000 dollar vehicle which is 20% down. Do I qualify? Although I had a previous repo 5 years ago.
@UltimateTexasHoldemGuru
@UltimateTexasHoldemGuru 3 жыл бұрын
Go to a credit union and see if you prequalify for a car loan
@joshhuber130
@joshhuber130 4 жыл бұрын
What about dealers working with commission vs non commission dealers?
@theoriginalrezinator4130
@theoriginalrezinator4130 4 жыл бұрын
Can you cover the ins and outs of leases? You’ve done ones on getting out. What about getting in.
@CarEdge
@CarEdge 4 жыл бұрын
John, yes! That will come up next week, for sure! Thanks for watching and supporting.
@Michael-il5wd
@Michael-il5wd 2 жыл бұрын
Don't worry Tesla will fix this. Rip new car dealer by 2030
@cosmotraumatika7474
@cosmotraumatika7474 4 жыл бұрын
Had a Jeep dealer buffalo me two weeks ago by treating my online inquiry as an opportunity to gaslight. Acted as if Jeep Wrangler demand has never been stronger. Don't expect to deal I was told, other than considering three year 0% APR. "You should expect to pay MSRP for a Rubicon because they're so highly demanded. There's almost no inventory available." Don't gaslight especially when the consumers in this current market are likely to be folks with the money and the information.
@idkwhyiam9440
@idkwhyiam9440 4 жыл бұрын
can the older guy turn up his mic or speak louder?
@idkwhyiam9440
@idkwhyiam9440 4 жыл бұрын
@Yorkiepoocharlie well im not using your ipad
@Jake.Gentry
@Jake.Gentry 4 жыл бұрын
Ok help me out here. I test drive a new Honda CR-V touring that’s fully loaded with all the bells and whistles. The original sticker price was $35,300 but I inquired about the cheaper online pricing of $33,924 saving $1,946. Additionally, I just graduated from college so I was offered the $500 which works as a down payment, that brings me to $33,424. Still with me? I went further and inquired about the Honda loyalty credit of $1000 which brought my sale price to $32,424 but I settled at $32,500, i really wanted it at $3200.00 but they were hesitant. So the only thing stopping me now is if I get approved for the 1.9% interest rate for 60 months or 5 years and I pull the trigger and sign. So given this information, what is your analysis? Is this a good deal or no? should I wait and see what the next couple months brings economically?
@erikavant
@erikavant 4 жыл бұрын
That's a hell of a price if you ask me. When we bought my wife's RAV they didn't give us the rebates and the interest deal so be prepared for that, and for the hard sells on warranty etc. I live in MD but the price seems good to me.
@Jake.Gentry
@Jake.Gentry 4 жыл бұрын
Erik Avant thanks man. I’m in Indiana and just graduated with some college debt so I had to negotiate the price as low as I can. If I get approved, I’m thinking of trying to negotiate lower on the price. I don’t think they would want to have a deal so close only to lose out due to $500. Still I wasn’t sure if I was getting a good deal or not but it seems to be so.
@CarEdge
@CarEdge 4 жыл бұрын
Carlos my experience with Honda Finance is that they will approve recent college graduates for their best rates assuming that there is nothing negative on their credit report. So if that is the case for you, you should qualify for the 1.9%. If I were to guess, there is probably around $2500 built into the car from invoice to MSRP and it seems to me that you have gotten most of it, but it never hurts to ask for more, just remember they have a lot less to give up now. Good luck.
@Jake.Gentry
@Jake.Gentry 4 жыл бұрын
Yorkiepoocharlie exactly! I was looking toward the hybrid but those are scarce so I negotiated on a gas hybrid. I’m waiting on the approval and if it goes through then I putting that dealer against others. The salesman said more than he needed to with hybrids being discounted in about 7 months or so. My timeframe for purchasing is 13 months so plenty of time to see how the market goes.
@tofujiny
@tofujiny 4 жыл бұрын
Go Tesla!
@victorbaird8220
@victorbaird8220 4 жыл бұрын
2nd
@jws3925
@jws3925 4 жыл бұрын
I enjoy your videos and have learned many things however your mentioning on every video, frequently multiple times within each video, about the "43 years experience" is annoying. We get it already!!
@CarEdge
@CarEdge 4 жыл бұрын
John, I need all the help I can get when it comes to credibility! Zach's doing his best to make me appear smarter than I am!! We hear you loud and clear though. Thanks for watching and sharing your comment.
@johndamonjr
@johndamonjr 4 жыл бұрын
Keep doing what you're doing Ray. It's important that NEW viewers watching your videos know your experience level so keep mentioning it everytime. 43 years in any field is an accomplishment, especially in the car business!
@tyflesh
@tyflesh 4 жыл бұрын
Got a question thinking about buying a used Tahoe or Yukon 15-16 model, should I hold off till July? And how does one get a hold of you guys for help with getting the best deal possible.. And oh yeah Zach my sure you put dad's coffee cup back where you found it nice and clean lol.... Enjoy your videos 43yrs of wealth and knowledge thank you!!!
@CarEdge
@CarEdge 4 жыл бұрын
Thank you, but it is 43 years of knowledge and very limited wealth.
@tyflesh
@tyflesh 4 жыл бұрын
@@CarEdge Wealth doesn't always equal dollars and cents.. lol
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