These Tips Will Help You Solve Your Connectivity Issues!

[@keithr5638]

Let me see if I have this right... Every time this disconnect issue happens, I have to climb up a ladder to turn the power switch on the camera off and on? That's just wonderful. POS.

[@Youmadbro6969]

Check out eufy. Also where are located I install cameras.

[@hunkenpunken]

😂😂

[@afvet1946]

Thats BS fix this SUCKS!

[@fairlyobvious8320]

Yeah that’s not a fix

[@bdlii]

Could you guys do a video about your doorbell wifi? I replaced my Nest doorbell with Reolink but having frequent wifi drops vs the Nest doorbell which was rock solid. Thanks for the videos you are producing.

[@byniasofficial2567]

Same here. Bought the wifi doorbell but it fails to connect to wifi. Rebooting router, resetting the doorbell, setting it up via lan first, switching 2.4 and 5Hhz - nothing works! Had to set it up with lan cable

[@lionintu]

​@byniasofficial2567 Same crap here. The REOLINK rep directed me to connect via lan. Then the doorbell will eventually learn the wifi. 5 hours later it didnt learn a damn thing. POS.

[@76fuel]

A tip : when prompted by camera during set-up to add wifi name and password DO NOT copy and paste the wifi name and password from your clipboard or from your phones keypad suggestions as it will fail to connect everytime. Manually type this information into the relevant fields and click CONNECT ,your camera should connect to your wifi no problems. Took me an entire day plus Reo help desk who didn't know about this issue, in the end I just tried it as a last ditch attempt and it worked.

[@IamTiberio]

This video is not very useful as all these are in the quick install guide. Just got the duo battery WiFi and it is not able to connect on any of my networks (3).

[@Tohamaalghirbia]

you forgot to say the main root cause is they are garbage.

[@pntdblack]

Problem I took down my Reolink Argus PT after being outdoor for a year or so. I reset the camera and as I was in the process of re installing it I tried to scan the QR-code and it wouldn't scan due to the code being faded away. Is there any other way of connecting it without that code on back of the camera which is no longer readable??? The QR code is nowhere else in the entire package/box it came in.

[@fresh3732]

Hi my cameras are not showing on my data, only on the same wifi connection. Can you assist me.

[@OfficialSkankHunt42]

Mine is doing the same

[@LindelBlake]

Mine as well I hope someone can answer this question

[@kerishlynambrose5175]

Mine too

[@johnconnor7501]

Me too!

[@OfficialSkankHunt42]

@@fresh3732 same here I got rid of mine it’s trash

[@markpass3863]

I have a CX 410 W camera and every time I try to connect with my iPhone XR in my home I have to turn off my home Wi-Fi and then turn it back on. This happens every time I open the Reolink app. This happens, no matter what phone I use

[@marshadixon2319]

My camera is cellular which is paid up but it says device disconnected. Have turned it off and on several times. Red light comes on, then blue light comes on and blinks. Then nothing

[@TwoFeatherChannel]

what is the purpose of the little potted plant the camera keeps panning to? I don't see the connection between the plant and wifi.

[@dhansel4835]

I have a Reolink Trackmix WIFI camera on my back porch. I don't know what happened but it has stopped working. When I plug it into the power adaptor nothing happens. Usually this camera will do a calibration dance. Do you think I need to remove the SD card cover and do a hard reset? Any suggestions would be welcome.

[@ramboshar5747]

I scanned the reolink nvr code and can see the cameras but only when at home live view does not work when away please help

[@TeeRich_]

Same here 🤦🏾‍♂️

[@drmawac]

@@TeeRich_Same😣

[@robertofuentes8899]

same

[@WebSurfer447]

Ever find a fix?

[@WebSurfer447]

@@TeeRich_find a fix?

[@Steelviper61]

Hi, I reset my Reolink camera bc I upgraded my wifi system. When I reset the camera all it does is continuously ding....ding.....ding.....ding. I can't get it to stop. I tried letting the battery die, then recharging it but when I turned it on it did the Reolink dance music and then started pinging again. Help!

[@susanmoon8398]

I had this problem too. Tried draining battery too. I removed the camera from the app. I tried to add it back and same constant chime. I put the camera away for 6 months tried again. Charged the camera up and used the qr that connects it to wi fi again. I think I had the same chime happening. Seems it was looking for that QR code for the Wi FI router. It works again! I see its been 5 months for you. Time to try again?

[@hunkenpunken]

What shall I do to connect a RLC-823S1W. Its not connecting automaticly

[@johnconnor7501]

Ok I fixed the issue of the video working on Wi-Fi but not on phone data. What u have to do is go to settings then system, then on the top find where it says Info and change the tab that says Uid to On and than it will work. Your Welcome 😎

[@Buuboi214]

Thanks dude I was bout to return my cameras

[@bfurl69]

I have 2 out of 10 cameras that disconnected themselves at the same time. One is plug in power and one is solar. Why did this happen to 2 cameras at the same time and how to I prevent it. I’m not always home to reset the device, plus that’s really effing annoying. Please respond here. Thank you

[@ReolinkCameras]

What are the exact models of these two cameras? Are they connected to the same network? Are they still powered up?

[@bfurl69]

@@ReolinkCameras It was an issue with my AT&T router. Both cameras came back online after a router reboot. Thank you for the reply.

[@bfurl69]

FYI, resetting the router fixed the issue. Still no idea what caused it.

[@WebSurfer447]

My E1 zoom and E1 pro connected at first, and i watched them from my phone for like 30 seconds each, and now they just do not connect. Why is there a password on each device? It seems like when i used a different one only one camera worked. Why is the connection so bad? My ring cams are working fine and the new one i installed was easy but the reolink stuff both thag i just bought and that i have from years ago are both doing horrible at keeping an internet connection. What do I do?

[@jeanleedolls]

I am not getting notifications. Because my camera keeps loosing connection

[@richardwhalen7123]

How to Set Up My ARGUS PT Cameras don't connect to EERO PRO 6

[@STREETLIGHTSMOBILE]

None of these helped at all. And I can't connect to the same network when I'm monitoring my camera that is at my Vacation property remotely. I've had nothing but problems since a few updates ago, and nothinghas helped. I'm done, this camera is going in the trash.

[@oomernano]

I have changed my internet provider and now my outdoor reolink solar powered security camera wont connect to the wifi can anyone help please it was working perfectly before i changed providers thanks

[@knowledge9143]

I cannot view my Reolink camera from my phone when i'm away from home. But when i return home it works. Can anyone help?

[@johnconnor7501]

Same! No one can help! Did u fix it?

[@knowledge9143]

No, haven't been able to make it work.

[@johnconnor7501]

@@knowledge9143 I found the solution if you need it.

[@johnconnor7501]

@@knowledge9143 I got it working! Let me know if u need help.

[@Buuboi214]

Connect your nvr to a PC or Mac go to the Reolink app go to settings, network, and enable UID to on. That should fix the issue. I had the same problem.

[@Ncb2738]

My indoor camera worked fine for a long time but suddenly is unable to connect to WiFi and is now useless. Total piece of shit, do not buy this brand.

[@gsxravery]

I am experiencing difficulties in accessing my camera feed remotely. While the cameras function properly when connected to the same Wi-Fi network, I encounter connection failures when attempting to view the feed via the app while away from my home. Kindly provide a solution to rectify this issue.

[@gsxravery]

I figured it out if anybody else is having this issue where you can connect via Wi-Fi, but once you leave the Wi-Fi network you lose video feed or connection.. on the NVR, go to system/info/ turn on "Allow Reolink App/Clinent to access the devi e via WAN using UID."

[@johnconnor7501]

Same! Did u fix it?

[@Buuboi214]

Connect NVR to PC or Mac go to reolink app go to settings, go to network, go to advanced, enable UID and you should access live feed with cellular network.

[@alpafena1]

I need help with my cameras. All of them are giving me the notification: failed to connect. I followed all your troubleshooting steps and keep giving me the same message. Now all my cameras are failing. 😢

[@ReolinkCameras]

Please feel free to contact our support team for assistance. I am confident that they will be able to help you resolve the issue.

[@singlecharlene8250]

@@ReolinkCamerashi please need a support

[@ReolinkCameras]

@@singlecharlene8250 Hi , did you contect our support team ?

[@Santoscien]

@@ReolinkCamerasyes you don’t respond I tried calling and your always busy

[@loob1275]

I can't get email alerts

[@kerishlynambrose5175]

My cameras only work when I'm using the same wifi , it doesn't work on data or any other wifi networks ,y?

[@johnconnor7501]

Same! Did u fix it?

[@freddiewilkins3559]

I have 4 Reolink cameras,been working great on my I phone,bought a new I phone and they will not play on my new I phone .can anyone help

[@nikz4uify]

I also have 4 cameras working perfectly but on my samsung devices. I got a new iphone and it does not connect at all. Connect failed over and over again so frustrating.... if you figure it out please let me know.

[@kevingriffiths2933]

Connecting to my WiFi which is literally behind the wall and WiFi password is correct and it’s still not connecting, really piss me off.

[@nainua7573]

Didn’t help what bs was this

[@mattwallace7058]

This seem to be a monthly event ..

[@prateeksingh5210]

My poe 811a camera keeps resetting itself. Annoying product. Even updated firmware. Secured with waterproofing of cables.Piece of junk.

[@MarcoJetti]

To suggest to connect the camera to the 5 GHz instead of the 2.4 always if available is NOT a good suggestion. 5 ghz is faster but it’s not good through walls, such as the ones that Argus PT Ultra will encounter being an external camera. This video is not taking about the ports to be open on the router. My camera has difficulties getting outside the Wi-Fi so is not reachable when I am not at home which makes it useless! Make a more technical video regarding the setting to solve this problem that apparently is very common with Reolink customers especially with battery powered models which can’t have a specific port to be opened.

[@teemumakkonen]

Yes yes indeed.

[@MrqWB]

None of the cameras works remotely. only on the same wifi, which is absolutely useless! NO FIX, NO COMMUNICATION FROM THE COMPANY, AVOID!

[@johnconnor7501]

Me too, did u find a fix?

[@kdarkholme]

My camera is wired directly to the camera and it doesn’t load

[@pamelacampbell7314]

Why is my reolink not recording 24 hours

[@ReolinkCameras]

Battery-powered cameras do not support continuous recording 🙂

[@pamelacampbell7314]

@@ReolinkCameras thanks for your reply

[@johngreydanus2033]

I like how they comment that security cameras keep your business safe, but you must be connected. Really? When they ram raid the business these days, they don't care about cameras, connected or not, prove me wrong.

[@yohaneliwonde7207]

Not helpful

[@lindaledesmasoto6731]

Sorry but it did not help me at all...I'm gonna keep trying...thanks

[@thatsav6801]

Useless.

[@JonNel-tq6ge]

Too much talking