Repair Neato Botvac with stuck brush roller

[@jeneloyless8342]

Ok, I’ve had ours for about 8 years… today this happened! I was sure it was finally time to get a new one. You SAVED Rosie!!! She is back at it!! ❤️ Thank you!!

[@ofjuju]

Mine just did this yesterday... Looked at it for a while and Google provided nothing. This fixed my problem in seconds! Thank you!

[@barbie7034]

Thanks - without your video i would have NEVER figured that out. In about 2 minutes i was good to go. Sure enough, when I took a pair of pliers and pulled up very firmly, I heard a plastic loud pop sound and it was free. This saved me a lot of time and money. Excellent advice!

[@jeanmcaulay5843]

Thank you so much for making this video! I kept cleaning the brush and "Karl" kept saying please clean my brush. There is panic in my house when he can't do his job. I finally took that piece off that you suggested, held it with pliers and was able to make it turn -- that's when I saw there were little amounts of fuzz pieces catching it. I coaxed them out with a sewing needle and he is back on the job! You really are a legend!

[@shoover6662]

This was absolutely 100% instant easy fix for the brush not spinning. Thank you.

[@imranjangda758]

I got to the exact same conclusion you did, but couldn't figure out how to get that piece to start rotating. Your fix worked! Thank you for your help.

[@buddlebj]

You have no idea how you saved my life with your video! Thank you thank you thank you! I went through exactly the same steps, assuming he was just complaining about a dirty brush, but that didn't fix it. I didn't have to lube the piece on the end of the brush, just took it off and pulled the long thingie out, turns out it had become jammed, and was frozen because it made a snapping sound and then rotated freely when I pulled on it. I was so hoping I didn't have to return another Neato Botvac because this one had a brother that was defective and had to go back. The lithium batteries exploded on that one. It was just sitting there on the charger one day, everything was quiet in the house, when it suddenly went KABOOM! and a little wisp of smoke came out the top. After my cat and I stopped levitating and came back down to earth, I went over and unplugged him and there was a strong smell of burning wires. I now don't totally trust this one plugged in at home alone, I always unplug him when I'm gone. I figure I have smoke alarms so as long as someone is home it shouldn't be a problem, we would be able to respond to the emergency. However, I never leave him in my commercial building alone (where he cleans 2,000 square feet a week) because there isn't always someone there to respond to a smoke alarm and it would really annoy me if he burned it down.

[@joeydutton8074]

Thanks, man! This was the exact solution I needed. Same scenario - kept immediately complaining about 'clean my brush' even though I did clean it several times. Sure enough, it was that piece was stuck. Unstuck it and now my Neato is working great again.

[@giorgiogalante1989]

Thanks - I used your video last year to solve this problem and then it happened again today. Using the same technique I was able to get it working again but I decided to take it a step further (and risk breaking the part.) After following your instructions I also took a small screwdriver and wedged it in the gap between the orange and black part, lift carefully, moving it all around the edge until the orange part separated from the rest of the assembly (a vise helps.). Inside it was full of dirt - I wiped it clean and snapped the assembly back together. Hopefully this will extend the life of the fix. Thanks again - hope this helps.

[@nancykressdowney1445]

This freed my brush up. We had a lot of construction and used Neato afterwards to vacuum the carpets. He must have gotten a lot of drywall/paint dust in the end of the roller gears. The light would turn red and the app would say he was stuck and to move him a few feet. The tech at Neato told me to remove the bar and to see if he worked and he did. Our Ludwig, a Neato Botvac D7 has been healed!!!! We got him this winter 2021!

[@tombrownca]

Hey, wife complained. I took a quick look, couldn't figure out where it was locked up, but you quickly showed me, first search result, and I got it back operational in minutes. Same Exact Problem on mine. Perfect. Thank you! Vids like yours make life so much better. Problems solved!

[@johnbrink4235]

Wow, exact same problem for me. Kept getting the "clean" signal, and I did a thorough cleaning and reassembly but realized the end of the brush that is supposed to spin was not at all. Couldn't figure it out cuz the plug at the end with the orange disk is ribbed precisely to prevent spinning. Didn't realize the orange disk spins separately. Followed your advice both with pliers and WD40. Thanks man, your first video was a huge help.

[@williambryant7111]

You da man! I gave the assembly a tug with pliers just like you demonstrated and it freed up with a satisfying click. Botvac is back online!

[@jeremycamp2525]

AHH! Thank you soo much. Brush was stuck. pulled it apart but still couldn't get it to spin. Did exactly what you showed and the piece "popped" out and now spins. Awesome video brother. Thanks!

[@taplord]

My Neato has had this problem for the last three days - then I found your video - A thousand thank you’s

[@PageCarter]

This has been such a reoccurring issue for us. Thank you so much for this short and informative video. I’ve watched so many but this was the most helpful.

[@keithhibbitts7506]

Definitely appreciate this video. My wife loves our Neato. She says it's our hardest worker around the house. When it locked up, she wasn't hopeful. Your video helped save the day!

[@loweyloz]

Amazing. Totally fixed my Neato 5 years on. The dirt that was coming out of this after flooding it with W-40 was crazy. I can see there's some debris behind the orange cap spinning around after doing my cleaning and that looks like what is catching it a bit still when I spin it manually. [I can see someone else posted that they popped the orange cap off - might try that later to get it fully cleaned out.] Tested it back out in the vac tho and that doesn't seem to both the gear/motor anymore. So all fixed! I flooded it from the top of the black tube as you described and then was spinning and pumping it up and down. Out the orange end came so much dirt!

[@1389855]

This it TOTALLY my problem. Thank you for posting. When I popped it back out so it could spin, all kinds of dust/debris came out too. It seems like this is a design flaw. Thank you for getting my NEATO running again!!

[@AZGladiator]

Thank you!! Spent about half an hour messing with the thing trying to figure it out before finding this!

[@funnybunny]

omg. You're so wise, smart, and awesome! I thought my vacuum's motor was dying. And the neato support only told me to get a new brush, and I worried the motor was dead. Your solution is the fix, plus I had to clean the gunk inside the bearing too, it was not rotating. Now my vacuum runs fine. Haha.

[@thebookofsamdeelee3801]

I have had this problem occur several times & have come back to this video several times - THANK YOU SO MUCH!

[@DB-yj3ii]

You can separate the orange and black bits. Its just a clip on. That piece fills upp with dust eventually.

[@robandmarageraghty3341]

Awesome Thankyou! One good pull of the pliers and felt a click. Freed up immediately and working perfect. When I turn by hand it does feel grainy inside, shame it can’t be taken apart to fully clean it out.

[@ericbland1928]

My wife and I were up until midnight trying to figure this out, we found your video and you just saved us. Thank you for posting this! 😁

[@kimmradd]

We have only had ours for a couple of months, and then it stopped working. I have a different model than you, but this fix worked for me! THANK YOU!

[@OZRRR]

I was about to contact customer support, but your video saved me the trouble! Thanks for the upload! 👍🏽

[@shannonkalb8480]

You are my hero, thanks for this video that helped me today. I find it so satisfying being able to extend the life of my products instead of just tossing and buying new.

[@jenniferpotter5720]

Great video. I didn't even need pliers to pull the piece out a bit. Thanks for posting. Hopefully mine will keep running for a while!

[@nathanrice6931]

I'd been messing with mine with the same error message for a while and found this! Mine was locked up but I was getting that message and just pulling off that orange piece and putting it back seems to have worked! Neato cleaning now! Thank you. Neato should give you a present.

[@Arguend0]

Thank you! Worked perfectly - note that other lubricants seem to work fine, but it's easier to dissemble the mechanism a bit to reapply the lube.

[@malcolmwebb9543]

Thank you! After a busy month, I finally had a moment to once again try to fix my Neato. This video did it for me!

[@joeherrick3376]

Thanks so much!. The only error message I got was "I'm stuck". I cleaned it from top to bottom and it still would stop when it came right out of the charger and was starting up. My gear was also stiff. Blew it out with air. Sprayed in dry silicon lube. Loosened it up by hand and used my drill lightly chucked up to give it a good spin while spraying in lubricant. Works again!

[@theresaross1631]

Thank you so much for sharing!!! I was so stressed out thinking my bot vac was broken!!! Thank you thank you thank you thank you!!! You helped me fix my bot vac in 2 seconds!!!

[@spoon2eric]

Thank you !! Never even thought to look at the spinner at the end! Used the pliers and it “popped” out and started spinning. Shot some WD-40 on it and now she runs like a champ again!

[@MiamiRealtor123]

This was such an easy solution but I never would have figured that out on my own! I tried for a week before finding your video! Thx!

[@ArniePorter]

Thanks for doing this video. I cleaned the brush and that didn’t make a difference. Eventually clued in that the brush wasn’t turning but had no idea how to fix that problem. I might have broken the end piece if I hadn’t watched this first. Cheers.

[@NewMediaDirection]

Thanks for the help! Worked perfectly. I believe if you pull the "cap" off the brush every so often and remove dirt/hair build up this will be less likely. Basically you're slowly bushing that piece to the edge until it jams - remove the build up more often and you'll push this problem off or avoid it completely.

[@jaemiBOONE]

Oh my gosh thank you so much… I never had a situation where my vacuum wouldn’t move, and it was going through the same things that you initially described in this video. Thankfully your video helped me discover and fix the problem, much appreciated!

[@Harlom5]

Yes!! Thank you, my vac had been out of commission for a long time before I found this video! This was a huge help!

[@RoochisTownTamil]

Thank you, I didn't have to use any tool and I just pulled it with my hand and I heard a cluck sound and it started roatating freely.... Thanks again

[@jacquelynbeneby7203]

This was my problem and after 3 days of working on it, your solution solved my problem. Thanks for posting.

[@TheSammiek11]

Thank you thank you!!! I’ve been working on my botvac on and off the last few days and feeling very frustrated. Decided to check on KZbin and this was luckily the first video to pop up, and it was my fix! Thank you for saving the day

[@thestevensonfamily1]

THANK you elbozi! Same problem with my Neato and your fix did the job! No suggestions on Neato site, but you figured it out. Thanks for taking the time to share this!!!

[@kimkelsey1308]

This worked perfectly, thanks! I still found it was grinding so I went one step further and ran a thin cutting blade in between the two edges. This pulled out a bunch of debris that would have eventually bound up. A little WD-40 and we are back in business. Now to pour another cup of coffee and get some housework done.

[@standrei1]

Thank you ! this was also my problem and I did not find any body else who recorded a video with the solution! Thank you and have a nice day.

[@poyhs]

Thank you. Now it works. I hate to call their call center. Got bad experience with a mean customer service and youtube seems to be more helpful than him and yes you helped me thanks

[@karlyp3920]

Thank you soooo much for this video!!!!! It is the only one that solved my problem and that includes calling Neato service support!!! 🙏🙏🙏🙏🙏🙏🙏🙏

[@ashleyhart-mcglynn7767]

You are the most helpful man on the internet and Neato should pay you royalties for this. You probably have saved them thousands of dollars.... #neatorobotics

[@medeae1946]

Thank you for posting this! I was going crazy trying to figure out what was wrong. You are the best!

[@hapahoulew9833]

Had same problem. First I tried your solution but it didn’t work. Then I took the end cap apart and found debris inside . Removed debris & reassembled end cap. Vac is now working. But I think I will need new brush. Inside the cap was a friction mark. (Like it had been rubbed with sandpaper)

[@elvinaguinaga876]

Man- I really appreciate you taking the time to share this quick fix. My D75 is doing the same thing. THANK YOU!

[@anthonynelson8397]

Submitted a support ticket about this earlier today. Glad I stumbled across your video. Fixed the problem I had. Thank you for sharing your findings!

[@jeffreydunlap6382]

Just had the same problem with mine. Your video was a big help! Had it fixed in 5 minutes after watching. Thank you kind sir!!

[@GenaMazzeo]

Add another happy Neato user to your list! This was my problem too and your video was perfect. Once I got the disc to release, I used some canned air to clean it out and that worked. Reassembly came with a short term grinding sound so definitely going to follow up with the lubricant on the bearing and maybe order a new brush.

[@2drnkalpacas]

Thanks for this. Worked like a charm. I think that the Neato support team needs to watch this video, lol

[@theplayfulspirit]

That saved me a ton of time dealing with customer service! Thank you! Total success :)

[@sharong4924]

A big thanks for taking the time to make this video. Just what I needed to solve the problem!

[@Drakekjellon]

Thank you. Pulling the shaft with pliers loosen the end cap and the brush rotates now. Thank you again for the idea.

[@huongvietnguyen4013]

thank you! i never would have figured this out myself. you saved me so much time!

[@dianablack6386]

This was my exact problem. You saved me from ordering a new brush. Thanks.

[@myteamjen1596]

thank you so much for this video... the exact thing happened to our Neato and this did the trick!! Appreciate you taking the time to help us all out.

[@perkristian8320]

Thanks! This really helped! Not the same model, but the brush was identical, and I had the exact same problem. Again, thank you!!!

Thank you very much! Our Neato is barely two weeks old and had this problem - got it fixed with your help! :)

[@TastyBudsForYou]

Thank you. This was very helpful and I would not have figured this issue out without your video!!

[@goconnor916]

YEAH!! Bernard the Botvac is back in action!

[@svetlanaprodanova6414]

Thanks for the video! I managed to repair the brush following the guidelines🙏.

[@th9174]

Thank you so much, Sir! This is exactly why I love KZbin! 😉

[@judikwan9017]

Thank you so much! My botvac is finally working.

[@nightbreedent1]

Thanks you so much!!!!! This worked for me too!!! Thanks for taking the time to do this video. My Neato is working again!

[@Mel_Linares]

I was able to just pull the piece instead of using pliers, but this helped a ton. Thank you!

[@fredriksjostrom]

Thanks! This worked, and my Neato D7 is cleaning again!

[@didiersalvetat2111]

awesome, just what was happening! Stroke of genius for a first video! Neato should pay you for all the calls and hassle they have not received ;-)

[@xavieromelex9866]

My dear Neato work again !!! Thank you so much. 👍👍👍👍

[@TardasaurusRex]

Thanks for sharing this! Worked on my Neato Botvac Connected.

[@jeffreytarr2338]

Thank you. Was at a depressed loss. I owe you!!!

[@tlcupp0]

your awesome!!!! this just fixed my vac!!!!! seriously so excited. thank you for your post!

[@cyburdine]

Exactly what I needed! thanks for taking the time to make this video!

[@keithhibbitts7506]

Thanks for the tip. I just fixed mine because of your video.

[@jeffreyrose2835]

Thanks man, freed right up and it’s back working some more!

[@shafqatsikic8819]

Thank you so much from Australia. This was a huge help

[@Isthatsarcasm]

Thanks man it worked, didn't nees the pliers just pulling out the piece itself and putting it back seemed tk work

[@stephaniesimon1450]

Thank you! You just saved me a lot of money on a replacement roller!

[@nelsons151]

Thank you for taking the time to post this video. I have the Botvac Connected but the parts in question are exactly the same. I almost went caveman on the vac so I am very glad you posted the vid.

[@KenWooHere]

Thanks! I had the exact same problem and I think there’s still a bit of debris between the orange and black part but it doesn’t completely block the robot

[@bethk1312]

Same issue here! Now I don't have to buy a new brush yet. Thanks!

[@shangaosurprise]

I popped the orange piece out and cleaned out all the lint that had collected inside, and it's working like new again. I didn't use the oil.

[@musaharoon]

did the same, opening orange piece is harder than it looks. Had to use pliers.

[@debbiewigmore7103]

You saved me from buying a new vacuum. Thank you!

[@cainemartin8637]

You can actually just push the shaft from the back and it will pop out. Thx for posting

[@nadiandflower1272]

Thank you so much! you saved out Neato's live (and made me very happy!)

[@jodihorton340]

Donly video to fix the cause of vac not working. most grateful ty

[@masterblaster5392]

Helped me in 2020. Thank you!

[@brennoabrahaoflores9769]

Same problem. Helped me a lot! Thanks

[@cindywalker-watson1551]

I have the identical problem, will try this fix! THANK YOU for making and posting this vid!

[@veronikaeido1765]

Thanks a lot, I had the exactly same problem and just repaired my Neato !!!!

[@rlabord1]

Thank you! Brush is working again.😍

[@cjohanneson]

Right on! You totally saved me. Exactly what I needed.

[@batvesko]

Your instructions work for me. Thank you so much!

[@MouchotMc]

Thank you so much. You saved my day and my robot!

[@pamelakelley7559]

Thank you so so so so much!! You are a lifesaver!!! This worked perfectly.