Repair Shop DESTROYS PS5 - Can I Save It?!

[@Tronicsfix]

Just for clarification I DIDN'T take MY son's PS5 to a repair shop. I was reading a tweet in the intro.

[@roycoto970]

Hahaha

[@Swimpboy]

For a second I had Fort u had despite your experience repairing things

[@TwiLightVids]

For a second you got me with the intro like.... why didn't you do it! lol

[@eathenalexander2836]

Ooooo lol I thought you took ur son’s ps5

[@RockCity1111]

Hahaha

[@CoasterNut]

Just when I thought the repair shop videos can't get worse, we have a shop that manages to drive a screw into the motherboard so far that it cracks the board, destroy a ribbon cable, get liquid metal everywhere and then go, eh, here's your PS5 back. Very fun to see you try and fix it, too bad that crack was so deep.

[@Tronicsfix]

This was a crazy one for sure!

[@Irilia_neko]

Do you see the last ipad rehab one ?

[@sarinaadderly9342]

And all they had to do was put in a new HDMI port. We don't even know if they did that correctly as it wouldn't even turn on.

[@pandazpaa]

And that's why you should always take this kind of device to reliable places... Even if it costs more. Now, I'm guessing that whoever did this shady job, charged just a few bucks.

[@trappedsol]

@@Tronicsfix i feel like we should know what repair shop this was so nobody else gets screwed by them

[@SunShine-jr5qh]

My condolences to this PS5's owner. Repair shops like this should be terminated and fined for damaging this device. On the other hand, I find Tronics' channel is so amazing to watch, he makes sure he doesnt go silent and keeps up with with every detail in the fixing process not to mention he's really professional at what he does. Thank you for making this youtube channel for us.

[@cassandralyris4918]

They could absolutely take this to small claims court, and they should. This is beyond unprofessional. Good job trying to fix it though.

[@1987cadams]

I would blast this repair shop, and would make them get me a new ps5

[@omniferousswan593]

There's three versions of every story, the viewer could have lied.

[@xXVintersorgXx]

@@omniferousswan593 I would call the repair shop in question at least

[@Sofasoda101]

Cringe you won’t

[@glaubhafieber]

I killed an imac by accident while repairing it rossmann style but as an "authorized apple tech". The lady had not much money in the first place. I felt so bad that i (as an employee) bought her a brand new computer. She returned to the shop later and thanked my boss for the company’s job. After he found out in the system that i bought an iMac recently, he just said that our company would have provided a new one for free when a tech messed up. No matter how it’s repaired ( it was out of warranty and of course the local Apple Store didn’ help this customer. Long story short: boss gave me my 2k back. We gained a lot of customers from the place she worked and recognized us that we made more money than we lost by doing a "free repair" and we didn’t pay for local ads. She told all her friends to buy from us. See, apple? What a shame to kill someone’s expensive stuff and not even provide a solution

[@Owen01]

The story of how this PS5 got damaged doesn’t sound legit at all. They took it in to fix the HDMI port and got it back with the damage the chip/board and all that liquid metal onto the APU? Lmao, yeah okay. Probably a self repair attempt from the person who sent this in and they had no idea what they were doing

[@generalorgana45]

That damage is absolutely appalling. And the fact they didn’t make it right is even more appalling. There’s some real shady people out there

[@JayMaverick]

Sickening. Unqualified mechanics messing up other people's property is one thing - sht happens and that's life. But when they don't take responsibility and compensate for damage or replace the product they destroyed is just unacceptable. I'm so happy there's channels like TronicsFix to show a better example.

[@UltimateTechHub]

Why heck would they do that? Terrible repair service. I hate to see PS5s that are broken especially since they are hard to come by. Great video!!

[@Tronicsfix]

Agreed

[@Astro1554]

I would sue that repair shop if that was my ps5 I hope dude reports them to the BBB

[@MSUHitman]

This ^

[@Cautionary_Tale_Harris]

Yeah sorry about that. My buddy dared me to try and fix that PS5 while blindfolded and travelling in the bed of a pickup truck on Interstate 95. It didn't work out 😢

[@Tronicsfix]

Lol

[@TheCod3r]

Such a shame for this poor owner. It really grinds my gears seeing repair shops do this. I know from experience that the circuit directly underneath the HDMI encoder has 1.1v, 3.3v and 5v lines running all the way through. Some of them go to the HDMI circuit, there's also some going to the Infineon audio controller and some going to F7002. If you want me to, I can dig through a scrap board layer by layer in that area and map out those circuits for jumper wires to be run and bridged across? Also out of curiosity did you ever manage to fix the 13 PS5s revisit or still a work in progress?

[@philhalo66]

not only is it bad for the customer its bad for every good repair shop because it gives you guys a bad name and makes people hesitant.

[@jpmcclos]

There needs to be a live stream Collab video between you two.

[@beardedchimp]

> I know from experience Hahaha, I'd be interested to know what experience lead you to that discovery.

[@Tronicsfix]

I just filmed the revisit video. I've got some boards here I can dig through if needed. I'm actually looking at getting it xrayed, just for the fun of it.

[@CAKS90983]

These repair shops need to be held accountable

[@kibowman]

I had my OG PS3 "reballed" to a repair shop back in 2014. They didn't do the reballing process at all, but the only thing that they did was doing the exact same thing, they inserted an incorrect screw and killed the LAN, Wi-Fi and Bluetooth capability of my console and I had to replace the board altogether and it was the launch edition as well. It still pisses me off when I remembered about it, shame on them.

[@simonepanada1373]

It would be awesome if you also posted some videos about repairing Microsoft Surface PCs

[@holasoywinston]

I actually want to see a xbox 360

[@holasoywinston]

Or a ps3

[@Nogarda_]

I noticed that fuse missing, as soon as you zoomed in, only for a jump cut later to see it back without you mentioning it. But it is sad this console died from ignorance more than anything else. Also RIP all your hard work.

[@StephenZura]

it always amazes me the level of micro soldering I see in some of these repairs, the wires look so HUGE in the video and then zoom out and they are teeny tiny!

[@holasoywinston]

U have a son??

[@Tronicsfix]

Yes!

[@DjDestinyChicago]

How is a repair shop like that in business? I’m sure that’s not the first time they took in a non working device and made it worse.

[@TerraWare]

What sort of an animal would feel the necessity to apply so much force to a screw before realizing something's wrong. Unforgivable and if it was a shop that did this the "technician" should be ashamed.

[@GameNest]

Missing screws, damaged connector, liquid metal on the board, chip destroyed by a misplaced screw, board cracked. All that just to replace a hdmi port. Whoever tried to fix this PS5 is most certainly the worst console technician ever.

[@suffer8318]

That's pretty messed up they would send this back to a customer...

[@MrItachi114]

I suspect this was a family friends business or something of the like. “They’ll never know” type deal. I think he tried to salvage screws that are missing. PS5’s are already at short order, I could imagine salvage has a lot of value in the console repair business, still wrong to do.

[@brimstone9060]

That shop Wrecked that console! If I was the owner I would take them to freaking court!

[@Tronicsfix]

Crazy what they did

[@AdmiralPureBlood]

court? have you ever hired a lawer

[@AlGoYoSu]

@@AdmiralPureBlood small claims court, don't need a lawyer.

[@BlueKnight87]

If they ask for evidence, this video should show everything and more.

[@sillysocks27]

For a sec i thought you had a son. (turns out you do😐)

[@Chewligan1]

Disgusting treatment to a customer. They need publicly exposing and blacklisting !!!!

[@arakneg8990]

I would be interested to see how you could fix this further ! I'm curious I've never seen anyone fix a board with inside layer break.

[@triogaminggroup4180]

I have dealt with a fair few, If there is no short and it goes open circuit it is possible to do IF you know where that connection goes... if you don't = stuck

[@ells5656]

@@triogaminggroup4180 The problem is with so many layers you have nothing to go on for all of the other layers. Sony rightly so are not going to release the info because it could cause vulnerabilities to be discovered in the console.

[@em0_tion]

@@ells5656 There's nothing "rightly so" about it and it makes zero sense. You can trace everything on a good board and reverse engineer it if you wanted to find vulnerabilities. Don't just buy the corporate lawyers' BS, think for yourself. Intellectual property has nothing to do with having schematics and knowing where a wire goes. It still doesn't give you access to the software internals and its source code, not to mention that the most secure servers running the whole internet are open-source based, meaning you and I can read every single line of code and find "vulnerabilities". Every console's been hacked by now and you can play pirated games on 'em. I'm pretty sure it doesn't get worse than this. How did people manage to do that *without* any info from Sony??? Yet, we still have zero service help from the company, so we can fix consoles faster and cheaper for customers. And ignorant statements like this one doesn't help any of *us all* either.

[@Raygne]

Bad repair shops just give more evidence to those opposed to right to repair. This could be used by Sony to show that independent repair shops don't know what they're doing and how it hurts the customers. It's a shame since there are actual good shops out there.

[@Zero939]

repair shops are a part of right to repair... otherwise it would just be sony

[@Raygne]

@@Zero939 You clearly don't understand what I was talking about so I will ignore you now.

[@MicroMageRepair]

Wow, that was horrendous, don't see how a shop could justify not replacing that system.

[@CoentraDZ]

I like how you are honest when fail to repair something instead of faking it for views like some channels are doing. Thumbs up for sure, keep doing the good work and thank you for this golden content 🔥❤️

[@drows76]

Although I don't live in your country, that "repair shop" deserves to have its name published here, so that everyone knows where not to take your things to be repaired.

[@sorappoli5137]

No wonder repair shops get bad rep. Thankfully there are good guys out there like you who genuinely want to fix electronics properly.

[@Josh-nf4gp]

good on you for having morals and standing up for your customers/fan base. Also calling out TRASH services without tossing them under the bus! Need more people like you doing repairs and saving stuff from going to the landfills!

[@leopaket7593]

Imagine send your broken console to a repair shop and that they sent it back to you in a way worse condition...

[@ringbling420]

I saw from another comment you sent them back a working system - good on you for that that's takin the high road right there, sir!

[@asmodeusml]

This is just painful to watch. There is no way these shops are staying in business with "technicians" doing such shoddy jobs.

[@Tronicsfix]

Unfortunately, most of them do stay in business for a long time.

[@ChronoPinoyX]

Oh man, this is why I watched so many videos and tutorials on basic repairs. I genuinely don't feel confident these days sending my tech to any repair shops or back to retailers for repairs in case they mess it up even more 😂 I've felt more confident in repairing and maintaining my own tech thanks to your vids

[@jasestallkamp6470]

That’s my ps5! Thank you for trying to repair it sucks it didn’t get repaired but made one heck of a good video!

[@CelicaAutocrosser]

That shop should be called out. Considering how hard to get these things are, they need to make it whole and give them a replacement.

[@Rose.Of.Hizaki]

In theory. He could have taken it to a proper electrical engineer or someone who specialises in board repair to have the damaged PS5 inspected/appraised and a list of all the damages before taking that list and taking the repair shop to court to make them pay for a new PS5. No idea what happened but maybe the guy at the repair shop was just jealous that the customer managed to get his hands on a PS5 while he hadnt.

[@OccasusRaven]

@RoseOfHizaki that would be absolute true

[@RomSkateZero]

That's why I always try to search for the issues in internet. Almost any electronics have their problems solved by someone before I have it, so with little effort I can find what's the problem and solve it if it's simple, or take to a repair shop saying what I want to be repaired.

[@donnyfinney9389]

Omg why would they do it Steve

[@Mik_S]

I don't know how any one could do that. They must have felt that there was a problem screwing that screw in. Since that board is totally unrepairable it might be a good idea to peel back the layers of the PCB in that area and take pictures of the traces. Might help with other repairs.

[@DeepThought420]

You COULD give a monkey a hammer and the PS5 or, you could take it to that repair shop! Your odds are about the same that it'll be fixed! Thanks for the awesome videos!

[@Tronicsfix]

Lol, true!

[@marcdowell6658]

But, if you record the monkey, then it's science and make money off the views,, and buy another PS5. The lader of the two, you lose the PS5 and your money.

[@elchepo]

I learn alot of this videos. I like all the time you spend trying to fix those issues. :)

[@Tronicsfix]

Really wish I could have pulled this fix off.

[@harls7317]

Hopefully the person left a review across all social media, everyone needs to know that this shop is sketchy af

[@MRSketch09]

04:48 *dies on the inside*.. Wow... that's horrid. That being said, thanks for doing the video. I'm not particularly familiar with this "trade" of yours.. but I find it fascinating to see you work on these things.

[@jamesblackwell722]

The level of unprofessionalism by the repair shop is egregious. Valiant effort trying to fix this one, but cracked internal layers of a multi-layer PCB require specialist equipment. I applaud you for not naming and shaming the repair shop - I'm not sure I would have been able too.

[@Vip.kitty123]

So sad to see repair shops destroying people's hard earned money. Good video

[@georgemorris6924]

Hi Steve! Love your content! I will enjoy this video👍

[@mperry0913]

I can't believe how bad that repair shop handled and treated that PS5. Unprofessional is an understatement. Feel bad for the PS5 owner. They are not easy to find and they are not cheap either.

[@guardianbeardizer6361]

The repair shop need to take responsibility for their destruction of this person's PS5 & get them a new one to replace it. This is unacceptable on how to run a repair business

[@therefix342]

This repair shop absolutely needs exposing, nobody else deserves to go through this, that is absolutely disgusting. If I were to do that, they'd have a new ps5 and an apology. EXPOSE THEM

[@bliglum]

The level of incompetence is staggering.

[@wakkogn9351]

Agreed. NAME please!

[@dstr001]

Incidents like this should be named and shamed so people know not to go near them honestly.

[@reborn-gwp7972]

All I can say it WOW that repair shop needs closing down for sure great attemp on fixing it and thanks for the video from scotland

[@AlexRubio]

This is the problem with many repair shops in my area they claim their experts and do micro soldering yet they can't seem to fix simple sh*

[@ReaperX7]

Good grief, you'd have to literally create a bypass PCB for that entire damaged section of the PCB. Totally not cool. I would say, this should be a small claims case.

[@Mirra2003-f9s]

Jeez,and when you think about it some of those shops claim to have "certified" technicians.They either don't care or they really have no idea what they're doing.I also fix computers for my workplace and i get PCs that were previously serviced by an actual service center,and all of them were acting up because of their fault,they either don't bother to put thermal grease back on the CPU after disassembly or they don't even mount their heatsinks right.It blows my mind that service centers like these are still in business when they can't even perform a simple fix without messing up

[@Martiganz_]

Who else just loves procrastinating, i know i do! ._.

[@frozenninja4030]

I probably would. I just can't get around to it.

[@Martiganz_]

@@frozenninja4030 I see what you did there 😂

[@GamingKume]

it blows my mind how many broken PS5s have already shown up on this channel. WHAT ARE THESE PEOPLE DOING??? WHY ARE THEY BREAKING THEIR CONSOLES???

[@phazonclash]

Giving back a customer their unfixed console in this condition, after causing way more damage than it already had? That's fraud as far as I'm concerned.

[@BASCILLICUS]

holy crap, that damage is ridiculous. that "repair" shop is a total joke!

[@chrismorris99]

Good God as someone who owns a repair shop this is gross. How could someone in their right mind send a customer Waway with a system like that. Even given my time in my shop we have statement saying "if we don't fix it you don't pay" even on solder jobs but there is no way I would send someone away with something that has further damage than when I received it. I recently replaced someone's laptop be a use I opulent fund the replacement keyboard they came in for even though I ordered keyboard with matching model numbers. I felt bad about even that let alone if I were to give them back a laptop they couldn't even use anymore. (Note: I transfered all their data over so they did not lose data). This is gross and damages the reputation of all repair shops in a customer's mind

[@bc2acolyte36]

My initial reaction to that damage was “WTF?!?!” Which then transitioned into me asking to myself & trying to figure out “how in all bloody hell does someone manage to do this??”. Seeing that damage brings out genuine anger & sadness seeing as the PS5 is STILL quite difficult to come by for a fair amount of people.

[@jeremiahsherman2718]

The " Professional Repair Shop " Really Fixed It until Its was Broken, Also How do you call yourself A "Repair" shop When you Dont Know How to Accualy Repair Something. This guy was Clueless

[@djdanieljamesni1272]

How in the world do you make a mistake like that I've had first hand experience in dismissaling & rebuilding the ps5 console and like Steve said why wouldn't you clean the fan and even go as far as to clean the heatsink while replacing the HDMI Port this must be the worst repair I've ever seen same on the repair company who did this Disgraceful work 😪

[@JensAMartinsen]

Love you channel and repair work! To help out I offer to x-ray your PCBA in one of our 3D machines in our factory, free of charge of course! I have been working in a professional manufacturer factory site in Norway for over 30 years and one of my process guys are probably able to investigate this and send you some photos back for educational use for you and your channel. Let me know!

[@Tronicsfix]

I'd love that! You can contact me here & I'll get back to you: tronicsfix.com/pages/contact

[@JensAMartinsen]

@@Tronicsfix Done!

[@micahboswell6672]

Is this man's son still without a ps5?? I will give him one if so... This is so wrong. Im not kidding i have a couple PS5s from repairing just like Tronics. If anyone knows who the owner of this console was please message me!!

[@TheGlitchyMario]

WHAT!!!?!? How!?! These “Repair Shops” need to be stopped! What were they thinking?!

[@tommiealdridge]

That mother probably worked hard to pay for that, should be ashamed of themselves.

[@brookiedj]

I am by no means a professional technician, but even the service I do for family and friends is better than this shop. It should a rule for all techs to follow that "If we break it, we repair or replace it." Or if they can't do that, compensate the full amount of the device. Because anything less is complete and utter BS

[@shades23]

Brutal .. I once ripped a sata ribbon cable on a customers laptop when I took it apart to clean out the fans ... I offered to fix it for free and replace the fans for free ... the customer said that he was considering getting a new laptop anyways and it's only worth $600 to him .. so I offered him $600 and I'd transfer the data to his new laptop for free ... he accepted my offer .. not the best solution ... I can't believe they didn't do anything for them with the ps5 though

[@Joshinken]

Ok serious question: why are people sending their ps5 to repair shops? It has 2 year warranty, no? So every ps5 in the planet is still in the warranty period. Does the US not have that warranty period or did y’all do something to your PS5s?

[@SD-oi9gr]

Did the original shop say anything at all? If you go for a simple return and end up more damaged than before then you owe them a brand new console. I’d even go above and give more products / services just to make up for the inconvenience. Your rep as a business is worth far more than a ps5.

[@melcrose]

One time I wish Doxxing was a OK so we could flood that "despair shop" with hate mail.

[@Jedah0001]

Such "repair shops" should be named publicly so others wont suffer from their incompetence. I work with servicing consoles and it always frustrates me when i see randomly placed screws, not in their original factory place. Steve would know. There's a small thread piece for a screw that goes on the PS4 Slim heatsink. I have found many times such unprofessional repair shops just leave that piece without placing it. Probably cant figure out where it came from and they throw it away.

[@RockCity1111]

Hmm maybe the person who did all of this damage was.... Nah. I've got nothing 😅 They need reported to the better business bureau for this ? I think so .

[@MrKEVINCAMPBELL]

that was shocking who ever called them selfs a repair shop that did all that damage should be ashamed

[@Matt7R]

My 3 year old could have done a better job than that repair shop. Thanks for the hard work on this one, a shame you couldn't get it fixed!

[@DustanMoore]

0:50 You're exactly right! What's 50 cents worth of compressed air when it comes to time spent and customer satisfaction.

[@karnige5804]

i remember fixing my wifes friends laptop. I took it apart to replace the fan and when i put it back together I had half the screw left. but it worked and didnt shut down. i regret nothing

[@robertoneill1979]

Disgraceful incompetence and stupidity... such shoddy "work" 😡

[@woodybg]

It would be nice if you make a video with all the unfixable tech to check if you can fix them now. I think there you have at least 10 unfixable products lying around from the videos I've watched. Thanks for this video again. Great as always.

[@Tronicsfix]

I just made a video trying to fix 5 PS5's from my "13 broken PS5" video.

[@HeyhoBrando]

Omg with how hard it is to come by a ps5 I would be LIVIED if this happened to me at least for me once a month I make sure to clean if any dust and VERY careful

[@me4tgr1ndr]

So did they just give you the ps5 or did you give them a different board? I would raise holy hell with that "repair shop"

[@ajanation]

Wow, the "repair" shop really destroyed that! Pathetic business practices - at least if you do shoddy work own it and reimburse the customer. Great video as always thank you for sharing your professional and hard work!

[@ABQSentinel]

You should put that repair shop on blast. Nobody that incompetent should be anywhere near the repair business!

[@Knan_L]

This video hurt me, man how can anyone who says is a professional do such a bad job, really at least should take responsibility and buy a new one for the customer was the minimal to do

[@yairbtz4930]

- Can you replace the hdmi port? -Did you say drill the motherboard and lose some screws? Yes I will do

[@TeddieBean]

You said you were keeping the board for a possible future fix, which I get, but what happens with the kids PS5 now? Did you swap out the board and send it back?

[@Tronicsfix]

We agreed that I would keep the Ps5 to possibly try to fix at a later date and I sent them a working PS5.

[@jonas2560]

@@Tronicsfix king 👑

[@jimmymyers]

@@Tronicsfix props to you for making it right

[@TeddieBean]

@@Tronicsfix thanks for answering (and so quickly!) to clarify. Fantastic vid as always, and brilliant gesture to make things right for the lil dude 😁👏🏻👍

[@Harmonica2000]

In my country, there are a lot of unhonest repair shop that will take your screws away probably sell them later or keep them as spares. So I think the missing screws in your video were deliberately taken away.

[@OldMan_PJ]

I've put a screw through a mainboard before but it was covered by a no-fault warranty.

[@DelphineDofain]

Drilling through a chip like that, they must have used a power tool to screw...

[@nathangillmore5064]

Ugh, this made me Ill. I’ve never seen a screw driven through a chip like that before.

[@greekfreak384]

Those hdmi ports are bad I’ve had 2 replaced by sony within the first year of having the ps5

[@wusb8]

thats actually the worst hackjob ever. straight up scam and was returned in worse shape. what the hell.

[@freya1548]

That "repair" shop owes that lady a new PS5, if I was her either they cough up or its off to small claims court with this video as evidence.

[@emlyndewar]

Hope the victim is naming and shaming this store on Twitter. This video will do wonders for their case.

[@Th3OmegaPoint]

This "repair" shop deserves to be named, shamed and put out of business, honestly.

[@CiderPang27]

Name and shame the people impersonating a repair shop. Let’s make sure no one else falls victim to the conmen.

[@ZackMuffinMan]

😃

[@themadatheist1976]

So they quite literally screwed up. PERFECT!!!