Replacing the Printhead | HP Officejet Pro 8600 e-All-in-One Printer | HP Support

[@goodnotsafe3057]

Step by step video (with the frequent pause button) was excellent help.

[@barbarafisher3660]

Thank you so much for your help. I'm 81 years old and I did it myself with your demonstration.

[@HPSupport]

+Barbara Fisher Glad to know that the video has helped you fix the issue.

[@sherrillbrown2126]

Thank you. I was hesitant to replace the bad printhead due to the cost but your instructions were perfect and it is now working fine! Thank you.

[@HPSupport]

I'm glad to hear that you found the solution to what you were looking for. If you have any queries or questions, or if you need technical assistance pertaining to your HP product, please get back to us we are happy to help.

[@mr.bright684]

they are very good models from HP are economical with ink and print perfectly and all the online services still work on the printer, I had recently replaced my print head because he had to prepare and ink system problems since then no more problems so it can be used for a few years further

[@HPSupport]

+Mr.Bright68 Glad to know that you like the HP printers so much!!

[@sheilabowman7196]

I have had this printer for 4 years. I absolutely love it. I have had no trouble with it until recently. Hoping the new part fixes the issue with the errors. Would I buy this printer again? You bet I would.

[@HPSupport]

That is very nice to hear! Thank you very much for the feedback!

[@JulianGoesPro]

I love mine too but am having the same problem... did the new head fix your problem?

[@grahamsmythe6782]

Had exactly the same problem as many others. Bought new HP original cartridges and installed them - immediately had the missing or faulty printhead message come up and can't now print!

[@HPSupport]

+Graham Smythe I understand you're experiencing a Printhead problem. Please try the following document in order to resolve the issue:hp.care/2ovkKzU

[@markbell335]

Sadly my power button hasn't worked for years. Now my print head appears to be a problem. To be honest, this has been a very good home office machine. So, I'll either replace the print head on my HP or buy a new printer. Mark

[@HPSupport]

+Mark Bell Alright. Please let us know how it goes.

[@JamesCAsphalt8]

Sadly, who cares? Seriously.

[@uncaunitednepalichurchofam1249]

Thanks for this video it was the best way for me

[@jayedigin]

I replaced the color ink on my 18 month old HP Officejet pro 8600 on installing I got "There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP". Unfortunately, there is no one to contact in HP. Not sure how this might fit into a fraud litigation, I will research it. I am disappointed in HP. I an curious as to how many people are in the same boat and how a class action suit will send the right message to HP. from reading comments here, HP may have designed this malfunction into their system, seem to be a recurring theme. I will look into what I can do to stop this nonsense and outright theft.

[@HPSupport]

+Joseph Edigin This usually happens when the printer does not recognize the print head. You can follow the document for problem with printer or ink system failure: hp.care/2sP6t4x

[@juniemz1]

I have the same issue right now. My office currently has a bunch of HP printers that malfunction at the 2 year mark and we're now looking into another brand and doing our research to get printers that will last long.

[@HPSupport]

+juniemz1 Please follow the troubleshooting steps in this link: hp.care/2sP6t4x to fix the issue. If the issue persists, please contact HP Phone Support: www.hp.com/contacthp for further assistance.

[@ellevetica12]

This is exactly what happened to my HP 8625! Joseph Edigin, HP has been sued so many times, and they still keep doing consumer fraud! I had error messages, I called HP and a guy with an Indian accent told me my printer cartridges are expired and I have to buy new ones. I just got new ones, and now I'm getting an error message about the printhead.

[@rajeshchowdary1985]

Same to me also

[@J_M_J.]

I'm from Argentina, how can i buy a new printhead? I called to HP Argentina and they told me that they don't sell printheads!

[@danmarks2094]

Thank you

[@HPSupport]

Hi Dan, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

[@ryanongley2297]

This is a joke... My printer is maybe 18 months old and I have had issue after issue. The newest one being missing or failed printhead- I went to the document that hp support gives to fix the issue and followed every step- still no dice- Now they want me to buy a replacement printhead for $120.... This is ridiculous I just bought ink for this printer last week and now I am out $100 for that because I refuse to buy another HP product again. I feel they make this issues happen to buy more products. Sorry HP I will not fall in to your trap. I am going to take the $100 hit from the ink and buy a printer from a different company.

[@HPSupport]

+Ryan Ongley The procedures in this document should help you resolve the Missing or Failed Printhead error:hp.care/2oPIIJr

[@utubejad]

I have a HP OfficeJet Pro 8600 Premium and it is no longer under warranty after 9493 total pages printed. Always used HP cartridges. Today... it had an error about: print head missing, failed, incomplete. After trying all the methods to clear.. nothing with the exception of reloading the firmware which seems to be update to date on the printer. I can use the network to query it. Worse. The printer is effectively dead because you can't get out of this mode that there is an error on the display. Scanner still works, modem would still work. What is the master research everyone is talking about?

[@HPSupport]

+utubejad Try the solutions in following document in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting: bitly.com/2C3n90Q

[@shiraazsalim2705]

Helpful thanks! The on board animation is bad

[@samueledalberto3097]

Salve, di colpo la CM 749A non si accende più, ho controllato cavo tutto OK, ci sono istruzioni come aprire la stampante per controllo pulsante o se esiste un fusibile. Grazie

[@deepakomatic]

Very Helpful, thanks HP

[@samdaniels8347]

where to buy this cartridge hp office pro 8600 in south Africa

[@steveluzum6602]

My print head is stuck all the way to the right. It never gets to the access area. How do I solve this?

[@HPSupport]

+Steve Luzum Please work through the steps in the "HP Officejet Pro 8600 Printers - 'Carriage Jam' Message Displays" document ( ow.ly/rcto300fiUn ).

[@phondo2]

I received my new printhead and followed the instructions. It is installed with the new cartridges. When I attach the power cord, then turn the printer back on, the printhead travels back and forth then I get an error: "The printhead appears to be missing, not detected or incorrectly installed." I've gone through the steps several times. What could be the issue?

[@HPSupport]

+Pamela Hondzinski Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3EX3BrN

[@mindfulskills]

What is the part number for the replacement printhead? When I go to the Staples website, they seem to have two printheads, holding two colors each. I want the one in this video. How do I order it?

[@HPSupport]

+George Chen Replacement printhead assemblies are only available from HP Support or authorized service providers: bit.ly/2x3y9Dt

[@rokketron]

I have replaced the ink cartridges and cleaned the printhead several times but still getting lines . Do I need to replace the printhead ?

[@HPSupport]

+rokketron I've included the "HP Printers - Fixing Poor Print Quality" document ( ow.ly/Y5UhK ) for you. One of the sections is specific to horizontal lines. Please use it as a checklist to ensure you've performed all the steps before ordering a new printhead. For your reference, I've also included the "Replacing the Printhead for the HP Officejet Pro 8600 e-All-in-One Printer Series" document ( ow.ly/Y5UeK ).

[@ellevetica12]

No, there are some great videos on how to do it. Don't give HP penny, they don't deserve money.

[@SharraineBanks]

Is getting a new printhead a waste? Seems to cost more than the printer?? I am having issues?? Printhead error. Help

[@Tazzman225]

Depends how you feel about your printer. If you want to go and buy and new one and hook it up, your choice. I just replaced my printhead wih start up cartridges and it is working like new.

[@lxpitx3875]

Hey hp How do I Fix the printhead appers to missing on my hp officejet pro 8600

[@HPSupport]

+Luna Gacha Please follow the guidelines under this document to fix this issue: bit.ly/2gxIkhy

[@tessbadier2270]

Mine had a Cartridge Problem, "one or more cartridges appear to be damaged" I bought a new cartridge, I always buy the genuine ones. Installed it, same problem, no change. I cleaned the printhead, restored factory defaults, reset wifi settings, updated software. Same problem. How can I fix this?

[@HPSupport]

+Tess Castro sorry to hear you are experiencing an Ink cartridge problem. The cartridge might need to be reinstalled, the electrical contacts could be dirty, or there could be a cartridge or printer failure. Please try the following troubleshooting steps to resolve: bit.ly/2i3Y2Rr If this does not resolve the problem, I would recommend contacting HP Support:hp.care/2bjG4nE

[@tessbadier2270]

HP Printer Support Thank you for sending the links. I have already tried cleaning the cartridges and the printhead. There's only one particular cartridge showing error - "Cyan". I have replaced it with a new one but the same error appears. How do I initialize or re-boot the printer so it will forget this error? I have tried shutting it down, unplugging, but doesn't work.

[@HPSupport]

+Tess Castro I see you have already tried these steps and still facing the same issue, I would personally suggest you contact our HP phone support for further assistance: www.hp.com/contacthp/

[@MatthewBennettFPV]

Getting "The printhead appears to be missing, not detected, or incorrectly installed" error immediately after printing a diagonstic sheet, printhead cleaning, and two other pages. Went to print one other thing and got this error. How can it go missing in a minute without doing anything to the printer? I have worked through the diagnostics on the website and still now good. Got $100 in new ink and no new printers use this ink. Irritated!

[@HPSupport]

+Matthew Bennett I understand you're getting an error message which displays 'Missing or Failed Printhead' on the printer control panel and the printer does not print. Please try the following article to resolve the issue: hp.care/2oPIIJr

[@ellevetica12]

This is exactly what happened to my HP 8625! I had error messages, I called HP and a guy with an Indian accent told me my printer cartridges are expired and I have to buy new ones. I just got new ones, and now I'm getting an error message about the printhead. This is a trick! HP has been sued many times about forcing people to buy their ink. This is probably some new trick of theirs. It smells like fraud to me.

[@MrJaabou]

@@HPSupport This articles DO NOT help solve the problem.

[@TRICK-OR-TREAT236]

HOW OFTEN DO YOU NEED TO CHANGE THE PRINTHEAD ?

[@HPSupport]

TRICK-OR TREAT The only time you would need to change the printhead of your printer is when you have exhausted all other options when troubleshooting a printhead error.

[@jeremydeboe9633]

On board animation says nothing about shutting off power. Printer now says printhead missing, not connected, or not properly installed, with no way to get to the main menu.

[@HPSupport]

+Jeremy DeBoe I am presuming that there the printhead is in the printer. Please try a hard reset of the printer by following the steps below. - While the printer is turned on, please unplug the power cord from the back of the printer. - Please unplug the power cord from the wall outlet. - Please wait a full 60 seconds. - Please plug the power cord into the back of the printer and into the wall outlet. It is important that it is a wall outlet and not a power bar/strip/surge protector. - If the printer does not turn itself on, please power on the printer. Are you still getting the same message? Thanks.

[@gustavobecerra4613]

recibe un saludo tengo un problema con una impresora hp office jet rpo 8210 esta nueva el problema es el siguiente mando imprimir 10 hojas tamaño carta la primera si imprime bien, la segunda imprime la mitad, y la tercera no imprime nada sale en blanco, despues empieza de nuevo una bien etc etc me puedes dar una solucion, gracias .

[@HPSupport]

+gustavo becerra Actualmente no podemos responder en español, pero tenemos videos traducidos que pueden ayudar. Mire kzbin.info/www/bejne/lYCzYYyXbJx2ga8 para ver detalles o visite support.hp.com para ver más opciones de soporte.

[@jeffarey857]

A day after successfully printing 5 pages on my HP8620 I got the missing print head error.

[@HPSupport]

+Jeff Arey Please refer to the instructions under this document to fix this issue: bit.ly/3rCvj6n

[@motsekomosiuoa6417]

HP Office jet pro 8600 is displaying a massage: "One of the print heads is missing". What can be the cause?

[@HPSupport]

+Motseko Mosiuoa please follow the link in order to resolve the printhead appears to be missing, not detected, or incorrectly installed: hp.care/2tWfuda

[@Dakenir]

I have a problem with the blue ink, the printer always tells me it's empty, I tried buying new ink cartridge but it still gives me the error, I'm suspecting it's due to the printer head but I'm not sure of it...

[@HPSupport]

Hi Dakenir, thanks for contacting! I understand that you are experiencing an issue with an ink cartridge. I will do my best to assist you. After you install an ink cartridge, if an Incompatible Ink Cartridge or Ink Cartridges Missing error message displays on the printer control panel or computer screen, the steps in this document should help you fix the issue: hp.care/2tf8Yh8 Let us know how it goes. Binu - Social Media Tech Support

[@Dakenir]

@@HPSupport Hello, the solution was to inject water into the printerhead because it was corrupted. Thank you anyway.

[@HPSupport]

If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

[@jhoannasalomon8830]

My printer did not turn on after ths. what shoudl I do?

[@an-tonio1523]

HP I have had my HP Office Pro 8600 Plus -e-all-in-one pring-N911G since November 5, 2013 and never had a problem until now. My print head is not working keep saying Cartridge Problem (Yellow). I have tried everything but now I see I have to order a new printhead. HP is saying its not available, so I am asking what is my next step to correct my issue. I love my printer and do not wish. to dispose of it. Would you please tell me what to do.. I need the printhead that you are using in the video and the part no, /name of it.

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase print head for your printer. I will do my best to assist you. You can purchase new printheads from an HP Authorized Repair Centre or Service Partner. Find service for your HP printer from the HP support web site. Go to bit.ly/3Biy5md Click Service centre locations in the Support section near the bottom of the page. Follow the instructions on the page to find the nearest repair centre or service partner. Regards, HP Support

[@an-tonio1523]

@@HPSupport can I please have the part number again?

[@HPSupport]

Thanks for the reply. Use the HP Parts surfer to identify the part: hp.care/41yMwzP And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support

[@ajmaltpm]

thier is a problem with the printer or ink system.turn printer off then on if problem persists contact hp .. what is the problem ?

[@HPSupport]

+Ajmal Ameen Try the solutions in following document in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting: hp.care/2o4gvvL

[@suzannelinker6468]

Im stuck in paper jam iv cleared all 6 places it wont go to next step

[@HPSupport]

+Suzanne Linker Please refer to the instructions mentioned under this document to fix the issue: hp.care/2qItm95

[@khushwantsingh2911]

What is number of this print head

[@HPSupport]

+khushwant singh You can purchase new printheads from an HP Authorized Repair Center or Service Partner. Find service for your HP printer from the HP support web site. Go to bit.ly/3Biy5md Click Service center locations in the Support section near the bottom of the page. Follow the instructions on the page to find the nearest repair centre or service partner.

[@charleenadams4970]

where can I buy print head for this printer ?

[@HPSupport]

+Charleen Adams HP PartSurfer provides fast, easy access to service parts information for a wide range of HP products:hp.care/2nt38Wf

[@lidiaconde8722]

I can print by not all the words come out when I print what do I need to do ? please help me

[@HPSupport]

+Lidia Conde I am presuming that you are using a Windows operating system. Please use HP's Print and Scan Doctor utility. The HP Print and Scan Doctor is a free utility that helps to quickly resolve common printing, scanning and connectivity issues. The document "HP Printers - Using Print and Scan Doctor for Windows to Help Resolve Printer Issues" ( ow.ly/Arcmm ) will walk you through how to use it. You can always download the Print and Scan Doctor from hp.com/go/tools.

[@caseyleann32]

im trying to change my printer ink i dont kno how my printer is hp destjet 3052A

[@HPSupport]

+Casey Phillips I've included the "HP Deskjet 3050A (J611) and 3050 (J610) All-in-One Printer Series - Replacing the Cartridges" document ( ow.ly/YWQ5A ) for you. If you prefer to watch a video, there is one included in the document.

[@franguccio1]

Just spent a $102 for new HP cartridges from Staples and after installing it I immediately got a message saying "There's a problem with the printer or ink system"...I went through every diagnostic and tool box fix including uploading a Printing and Scan Doctor from HP. Neither fix worked. So now I have to buy a new Printhead for $50? I feel as stupid as those morons who spent $100 on the Mayweather-Pacquiao fight. This printer is maybe 18 months old and I only use it to print friggin crossword puzzles. It's just another disposable Chinese manufactured product meant to last a year or so......Such a disappointment....

[@HPSupport]

franguccio1 I recommend contacting our technical support at 800-474-6836 for further assistance in this matter. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@franguccio1]

It is out of the warranty period. They want to charge for assistance and or upsell me with other products.

[@flyercan]

franguccio1 I agree. It's sad that we have to pay soooo much for our products and then be left in the cold or charged another chunk to fix them after only 1 yr. I saw the price of this one on Amazon and would never consider buying it with just a 1yr warranty. If it were a product that we were able to find and fix any problem then I would dish out any amount, but printers are a shop fix only item in most cases so I stick to a $100 max on them. There's a lot to choose from in that price range. Even laser printers are starting to show up in that price range.

[@annaalsaihati]

I know what you mean!! I've had for less than 2 years and there's a problem with the printhead and they want me to buy a new printhead and new cartridges, which cost a fortune!

[@HPSupport]

+amna saihati If ink cartridges are loaded in your printer that is not compatible with your printer, it might damage the printhead. The procedures in this document should help you resolve the issue: hp.care/2t78Dg7

[@190055joe]

Replaced all cartridges with (genuine hp) now error message with one or more cartridges missing .

[@HPSupport]

190055joe Remove and re-install the cartridges after power cycling the printer. If are still having issues after that please call our technical support at 800-474-6836. If you live outside the US/Canada Region please go to Google search and enter 'contact HP worldwide'. Your first option should be the site for contacting HP, when you click on it you will be prompted to choose your country/region.

[@190055joe]

***** Found problem one of the new hp cartridge not registering hopefully they can replace one cartridge as I purchased it as a kit or might have to return kit for replacement ,not happy they should be checked before leaving factory.

[@charleenadams4970]

can anyone help with setup cartridges for hp office jet pro 8600 premium

[@HPSupport]

+Charleen Adams Some HP printers and replacement printheads ship with ink cartridges marked SETUP. Review frequently asked questions regarding SETUP ink cartridges: hp.care/2ptTEyx

[@mrsammy80]

does anyone knows if this printhead fit on a HP 8620?

[@HPSupport]

+Sam Rodriguez Please refer this document to know about ordering and replacing printhead on your printer: bitly.com/2LCW2g6

[@anthonyclegg6547]

There lawsuits going on about this printers failure rate?

[@HPSupport]

+Anthony Clegg Please let me know the exact issues you are experiencing on your printer so that I can assist you accordingly. HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: hp.care/2nbNQFi

[@cynthiasutton5691]

any outcome or contact info for class action suit?

[@zg490]

I HAVE NOT FOUND A STORE ONLINE OR OTHER TO BUY A HEADPRINTER FOR MY HP OFFICEJET PRO 8600 PREMIUM, CAN ANYBODY HELP?

[@Tazzman225]

I found mine on Amazon.

[@77chevy7]

what about error reading saying printerhead missing

[@HPSupport]

+Kevin Culbertson Please work through the troubleshooting steps in the "A 'Missing or Failed Printhead' Displays for HP Officejet Pro 251dw, 276dw, and 8600 Printer" ( ow.ly/4mP8xY ).

[@77chevy7]

What about the same information but for the 6500 wireless

[@HPSupport]

+Kevin Culbertson Not a problem! Here is the "HP OfficeJet 6500 Printers - Resolving 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Error" troubleshooting document ( ow.ly/4mR7W3 ).

[@conawayrory2822]

Except that now it says it won't work unless I put in the setup cartridges. I have to spend another $50 for those. My suggestion, just buy a new printer.

[@HPSupport]

Conaway Rory I suggest you contact HP Technical Support this is an issue they can address.

[@conawayrory2822]

I did contact technical support. They were very good and an hour later after running a master reset function which is kind of ridiculous for a simple consumer printer, it works.

[@HPSupport]

Conaway Rory I am glad that it is working for you now.

[@ellevetica12]

There is a master reset function? They didn't do that for me!

[@touche9239]

@@ellevetica12 , see this video, starting at 8:15. First he takes a moment to emphasize that you need "setup cartridges" available: kzbin.info/www/bejne/f4fQZGluo5WnptE

[@lebronjuan3308]

I need help

[@HPSupport]

+Carlos Bolivar Thanks for posting, If you can share the issue you're having I would be happy to help, I am sure we will help you to identify and resolve the issue, If you require any assistance, please reach out to our HP Support Forums: hp.care/2bP2vET or Contact HP Support: hp.care/2bo1oeo

[@arcr2003]

HP Printer Support Please help , I left get v low and got mesege 'print head not detected???

[@wsm4826]

hp blows

[@lalvare]

CAN SOMEONE TELL ME WHAT IS THE PART NUMBER??? WHAT IS THE PART NUMBER???

[@HPSupport]

Hi Leo, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the printhead. I will do my best to assist you. You can purchase new printheads from an HP Authorized Repair Centre or Service Partner. Find service for your HP printer from the HP support web site. Go to bit.ly/3Biy5md Click Service centre locations in the Support section near the bottom of the page. Follow the instructions on the page to find the nearest repair centre or service partner. Binu - Social Media Tech Support

[@vipermike2002]

CR322A - parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=6CA943D98ED64E48AD059C4569295CD0&SearchIn=Keyword&ProductName=printheads&SearchType=A&searchvalue=A

[@MrAce832]

Had 3 of these printers in a year all having different faults. This was the worst of the 3. Do not buy this printer

[@HPSupport]

+Jewish Montana Please let us know the exact issue you are experiencing with your printer so that we can check the details for you.

[@basti4326]

Was bist du denn für ein Opfer? Ich hätte das Ding gar nicht aus den Drucker nehmen sollen!

[@nugget9245]

I hate you people. You make a bad product. So many thousands of people have had the same problem. They have had so many problems over the years with the printheads. You owe us money.

[@uglyelf1]

Don't buy this printer as it is a lemon.

[@samdaniels8347]

where to buy this cartridge hp office pro 8600 in south Africa

[@samdaniels8347]

where to buy this cartridge hp office pro 8600 in south Africa