Ricoh Customer Support - How to configure Scan to Email

[@samfaredge6665]

IS IT SO HARD TO PUT A TEST EMAIL FUNCTION ON YOU GOD DAMN PRINTERS, JESUS. IT'S 2020, HOW IS THIS NOT A THING?

[@wishzl777]

So true dear

[@_m.a-x]

HOW DO I TEST EMAIL DELIVERY??? I AM 300KM AWAY FORM THE PRINTER, ACCESSING IT REMOTELY TO CONFIGURE SCAN-TO-EMAIL. IT'S 2023!!!!! SERIOUSLY????

[@pizzasaurolophus]

How do you test the email configuration from the web UI?

[@margarin5951]

ik im late but the answer is you can't :)

[@LalitSingh4k]

We are using Exchange Activesync Protocol.

[@klebermuniz3326]

HINT: In some versions there's a flag right below the Administrator Email Address called "Auto Specify Sender Name". Dont forget to set this option to ON. Otherwise the printer show an error and wont send the file.

[@fabieng.3402]

I hope it's not too late to thank you !

[@Intrud3ruae]

which machine model is that... i actually want to confirm if 5002 have SSL option available to be configured in SMTP? would appreciate any help. Thanks.

[@yeelycopier3564]

mp5002 doesnt have SSL option , but u can use other alternative like email relay

[@geotermalslovenia4105]

I am trying to do the same on SPC210SF machine but without success. Can you provide some info about that model as well?

[@TheLight2013]

Thank you very much. Good Info video

[@LalitSingh4k]

As Microsoft has disabled POP, SMTP, IMAP protocol. How can we use scan to email option?

[@leeorgeva]

AWS SES service

[@TheGeoffers08]

This is a great video... have never had an issue getting this to work with an on premise exchange server. However, how would one configure this if using hosted mail with Office 365 ?

[@Elixus]

+TheGeoffers08 The "server" address would be smtp.office365.com, Then you need to enable a connector in Office 365, to allow all traffic coming from the WAN IP of the network. Ricoh does not recommend this as they say it doesn't play well with Office 365, but I have gotten it to work before.

[@nobonespurs]

its a SHIT video

[@jadi007ak]

thanks mate. good work. helps us!!!!

[@PAKLANDTV]

could you explain please how to connect ricoh copier to computer using USB OR Network Cable?

[@ZEMOZEMO100]

is this method suitable for mpc305

[@m190e]

yes

[@Biggy9er]

These email addresses still don't appear for users attempting to scan to email.

[@davidkoch6857]

Added addresses to scan to email list, but when hit start to scan and send, the names don't appear in the address book to select or the one's that do appear we scan and send goes through, but nothing ever arrives in email.

[@MrJohnboyofsj]

The scanner default screen settings are both set with PDF as the default file type but when using the device in person scanning defaults to sending a TIFF unless I manually change it... Have tried unplugging and plugging it back in, restarting the machine via the web console... Tried changing the setting to tiff rebooting it then changing the setting back to pdf and rebooting it. Nothing works to set this things default scan file type to pdf.

[@DaleOlsonisawesome]

Scanner--Scan Settings -- File Type -- Multi-Page PDF. Program -- Set as Defaults.

[@osanshouo1684]

Certificate configuration, accessing the scan to email.

[@geoffreyphillips7793]

Where do I get the SMTP service detail? do I use the server name or the IP address?

[@MetalN0ISE]

If anyone uses an MP C305, I couldn't find the SMTP SSL option in the web menu but on the device it was in the menu that appears if you click on SMTP server.

[@yeelycopier3564]

haha, upgrade newer model. u still can use email relay

[@krystalburton1368]

How would I configure this to work for an address book in gmail?

[@classixdrummer]

+Krystal R. Hi, I am a Ricoh support tech in Canada and happened here by chance. If by your question you mean you would like to use the address book you built in Gmail on your Ricoh device there is no way to do that directly as they are different file types. You can use the Export to CSV file in your Google address book and set it up to import it into your ricoh device using an old utility called Smart Device Monitor that Ricoh no longer supports. It appears you can sign up for a free trial of the newer Web Smart Device Monitor which you can use to do the same import process. You will have to re-arrange the CSV file to put the information in the correct fields or the import will error out. Unless you have an extremely large address book you are probably better off building the address book new on the device. Don't forget to back up your address book using the Maintenance tab.

[@StakRack]

what would be my mail server ip address if I am trying to configure for a gmail account?

[@JoseSanchez-qs7pl]

When i scan several pages to email, it comes through as several attachments vs one attachement in the email. How would i change this setting?

[@choctawcountywic8362]

Ask your IT Administrator if this is how it is set up to give you one page .pdf attachments else ask him to change it to combine all pages into one attachment.

[@m190e]

set to multipage pdf

[@mrThoreKarlsson]

So stupid there is no Test Email send button inside the administration settings

[@yeelycopier3564]

just let Ricoh japan know about this issue

[@grover4009]

Having problems selecting available functions in address book to scan to email. Please assist

[@choctawcountywic8362]

Please contact your IT administrator as she/he may have this functionality turned off to some users of the group.

[@m190e]

@@choctawcountywic8362 what if you don't have an I.T. admin??

[@revanshk]

Too many steps please update these copiers no reason for it to be this challenging for a simple office task.

[@shaunarighellis4413]

Didnt work at all

[@AdelWaked]

not work to email gmail i want soulition

[@yeelycopier3564]

u need to enable less secure app at gmail setting , make sure ssl is on machine

[@lomax750]

Didn't work

[@karenvalenza6970]

how can i know what the user name and password is for a RICOH Aficio MP 4001 anyone help >

[@الزعيم-ج4ح]

user:admin pass:admin

[@choctawcountywic8362]

most devices have a blank password

[@m190e]

user is admin , password is blank (empty). unless the admin changed it.

[@joshrosberg]

@@m190e THANK YOU!!!!!!!!!!

[@nobonespurs]

bullshit gmail doesnt allow sending! get "authentication with the destination has failed"

[@benjaminmbah]

Nice but the 'noise' is so disgusting

[@choctawcountywic8362]

If it is a noise that not normal, have your Ricoh service engineer come out and address it for you. Some noises are fine but if left unattended it may damage you document feeder severely!

[@shahbazkashmiry205]

how to login . i can not. i dont know password . plz tell me recoh mp c2011

[@gormo8]

Default username is admin and the default password is nothing... hope that helps.

[@bartomiejweczera8278]

so stupid, every time a have to choose sender!!! WTF?!