Ridiculously Simple Customer Experience - Meet the Experts with Cory Mosely

[@MsKTMvalley]

Excellent discussion. The customer is always the customer. And, make the experience easy for the customer. Great tips!

[@SalesTrainer]

Thank you!

[@rockybeats8682]

I've worked front desk at a hotel for 5 years. I'm being promoted to Front Desk Manager in two weeks. This will be my first time going to a manager role. Any advice?

[@SalesTrainer]

A couple of things: 1) Never forget what it was like when you were on the desk. 2) Read a few quick lessons from my blog. Here are two easy reads: askthemanager.com/2023/12/customer-experience-series-the-role-of-leadership/ askthemanager.com/2023/12/great-leadership-the-customer-experience/