Oh woww. You really got a point. Is true that just little things matter. Some Companies don't have strong support to offer a good customer service.
@tiffanycrystalclear3 жыл бұрын
Most of them 😂 don’t train correctly !
@lauriekoppenaal2984 жыл бұрын
You are so right, the “customer clock” really is very important! We were told we could not tell customers what prompt number to choose to be placed in line to speak with a CSR. They insisted that the callers must use the array of confusing prompts to reach us, mind you all prompts came to a CSR anyway, and English was not their first language usually! Why on earth?! We were told to lie and say the prompts change and that is why we couldn’t give them the number to press for a representative. Can you imagine how upset these callers were? I love your premise to prevent the situation in the first place. And you are 100% right, if I am unhappy I don’t complain, I tell everyone, and I never return.
@tiffanycrystalclear3 жыл бұрын
Omg 😳 you are 100% talking the truth . My god there isn’t great customer services out there! No wonder I see so many angry ppl when they come out from their shopping 🛍 😆
@MsKTMvalley11 ай бұрын
All excellent points. Thank you :)
@SalesTrainer11 ай бұрын
My pleasure!
@lisasinclair42533 жыл бұрын
Thank you so much for your informative presentation. We are so glad that we listened to you!
@LanguageofLoveTarot8 Жыл бұрын
👏🏾 🥰 I was beginning to believe good customer service was a thing of the past! I used to work for Amex, and it was a great job! They treat their employees with kindness and respect. And sir, you are so funny 😄.
@SalesTrainer Жыл бұрын
Thank you! Glad you liked the video!
@LanguageofLoveTarot8 Жыл бұрын
@@SalesTrainer You’re welcome!
@deannag50072 жыл бұрын
I am a new fan! I work in a contact center and I share your customer service values 💯❇️.
@SalesTrainer2 жыл бұрын
Outstanding! Glad to know there are at least two of us. :)
@dianewilliams43642 жыл бұрын
Thank you , for this lesson Steve. very helpfull,
@SalesTrainer2 жыл бұрын
My pleasure! Glad it was helpful.
@Ranando-rf8di Жыл бұрын
❤
@kknacky3 жыл бұрын
Very helpful tips
@Joseph-pe9yu2 жыл бұрын
Here because of AG, let's rock bois!
@robinsmith45874 жыл бұрын
Good
@SalesTrainer4 жыл бұрын
Thanks!
@joycekumake62622 жыл бұрын
Nice 👍
@SalesTrainer2 жыл бұрын
Thank you! Glad you liked it!
@jocelynslayton47604 жыл бұрын
Great customer service! Thank you Steve.
@SalesTrainer4 жыл бұрын
My pleasure!
@joseantoniojose79334 жыл бұрын
Thanks Mr Steve Staunding for this Custumer Service Lesson because it gaves me good tips and things will help me to work in the custumer service area. A Pleausure.
@SalesTrainer4 жыл бұрын
Jose: My pleasure! Glad you found it helpful! Best wishes - Steve
@joseantoniojose79334 жыл бұрын
@@SalesTrainer Thanks Steve and I will stay alert about new uploaded videos about tips for Costumer Service. Thank you and Best Wishes to you too - Jose.
@deannag50072 жыл бұрын
I am with you on this. So awesome that Steve personally replies.
@SalesTrainer2 жыл бұрын
Deanna G: Well... I try to reply. Sometimes it takes a few weeks, and sometimes comments get by me. :) Thank you for the kind words!
@Discoverythepast3 жыл бұрын
Off the charts! You have my outmost respect sir!! Your on it!!!
@SalesTrainer3 жыл бұрын
Awesome! Thank you! Glad you liked it!
@Timberbeartrail10 ай бұрын
We need to have more videos from you about this topic try to focus on the Taxi industry, though in my area, I’m looking to start a taxi service looking to change the Taxi business metaphor. I guess you would say I’m looking to change how people think about taxi services. I know the first step is study what Uber and Lyft do and do the opposite pay pay attention to their technology how they treat the public I’m talking about even the people that are crossing the street that aren’t in the sidewalk I’m talking about don’t rush the person crossing the street stop and allow them to cross even if there’s other traffic coming because other traffic coming up behind you sees you stopped in the middle of the road. The most likely will stop as well so it would be really nice for you to do a hour and a half video on this topic.❤