RISING MODUS IN NAIA: A WARNING TO TRAVELERS | TIPS & YOUR RIGHTS

A not-so-new but growing modus... How can we prevent airport criminals from stealing our luggage? What rights do we have?
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#JenniferTerri

[@JenniferTerri]

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[@ernestobalingit9477]

Luggage zippers can be open by poking a hhard pointed material like keys or knife alike and by running the zippers on the damage area, it can be close as not even opened as good as new. That's why i uses balik bayan boxes since i learned about all this. Beware mga kababayan, di natin alam kung saan nangyayare ang ganito so inggat na lang po

[@PHiLiPPiNESCENES]

YES 07:00 TAKE PiCTURES OF YOUR iMPORTANT STUFF iN YOUR CHECKED BAGGAGE *AND HAVE A iTEMiZED LiST SAVED ON YOUR CELLPHONE MOBiLE TOO* THAT WAY YOU REMEMBER THE iMPORTANT iTEMS AND KNOW WHAT MiGHT BE MiSSiNG

[@eloisasunga7188]

Consider putting tracking device sa luggage n planning to put one sa boxes din. Wrap them with plastic before putting a tie in your boxes, your luggage can be wrapped also then we have luggage sleeves with strap around. Bad part they can prevent opening it or they'll be curious n get your luggages. 😡

[@Rosal1719]

We used luggage without zipper its like samsonite + we will make it sure to pack with plastic wrappe around.

[@dongshengdi773]

@@ernestobalingit9477 I know a person who works at NAIA airport baggage for 30 years already. They steal as much as they want .

[@albertovp4272]

Thank you so much Jennifer. I felt good knowing there are people like you exposing this kind of crime at NAIA. I only lost a bag of chocolate and a headphone, but feeling you were robbed was so frustrating and not knowing what to do was even stressing!. Your vlog is a must for all travelers going to the Philippines! How about foreigners who lost part of their belongings and have no idea where to get help???? For sure they gonna share this experience to their friends and everyone they know. Where does it put the Philippines ...WORST AIRPORTS WHERE THIEVES ARE THRIVING!!!!

[@elpe7579]

It's a shame Pilipino's being named as thieves. Though life is too hard now a days this people should not be stealing.

[@drachenmarke]

Don't carry anything valuable, wear cheap clothes and shoes, no NIKE or Tom Ford, sad but true.

[@jdawgg034]

Replace every airport personnel from top top to bottom, there are many hardworking honest Filipinos who are looking for employment.

[@johnesmer5635]

And while your replacing all the air port staff . You can also Do immegration Police Politicians Public self servents as well Then send them over to clean up Australia

[@markreynolds7635]

I agree so many unemployed people in the Philippines, train them up and sack,replace those offenders

[@edskiebato7485]

Kailangan pag mag hire ay mayroong background check sa applicant kung malinis ang record at walang bad record sa police at NBI lalo na sa pagnanakaw, at user sa bawal na droga.

[@jdawgg034]

@@edskiebato7485 Segurado naman na may background check ang mga applicant po. Kaya nga lang po ang background checks made sure hire nila mga friends and relatives t'saka mga well connected.

[@anniebuenavente7400]

Former President Duterte had done that during his term. He replaced the entire personnel at the airport. However since the change of the new administration, having a weak leader and political will, the thieves are back and we really hate it.

[@Heartland29]

To informed you, airport here in USA if they ever open your luggage they always place a letter inside informing you, they had search your luggage. It happens to me, but they didn’t get anything. It is highly likely the airport in the Philippines are responsible in lost items inside your luggages. Maybe when we travel in the Philippines, we can put a trap on our luggage’s like dye pack, once the thief tries to steal items, it activates the dye pack. The dye color eventually will marred in to their hand skin. 😅😅😊

[@businesspro4860]

Good idea lol

[@krdiaz8026]

Make the dye itchy as well.

[@krinalex2]

That is a great idea like those marked money we have in banks here in US that also contains dyes that explodes in the robbers bags soon as they leave the bank. Seriously though, those garbages running the shows in the government and airports really needs to be fired and put behind bars. US opens luggage to check on something if need be but yes they leave a note in there to let the owner know. In pinas they don’t open luggage to check due to security purposes but due to STEALING PURPOSES 😏

[@imeldageneroso8369]

That's a good idea.

[@brendayvyf1023]

the controversial issue in Manila.there are really lots of bogus and anomalies in NAIA 1 Naia2 terminal

[@coconut.-]

I work for the airlines in the USA and I know by experience when I suitcase gets damaged, it’s because it’s much too heavy for us to handle and the gate agent who checks in these “heavy” bags do not put a “heavy” tag and when we grab them they fall and get damaged. Here in the USA if we get caught stealing from luggage, we get in very big trouble from the government and we lose our jobs and get fined or put in jail or both.

[@czarjericho]

I understand that you are just trying to convince everyone how it works. But we all know that the maximum per luggage is 50 lbs. I want to understand what you are referring to as "heavy." Is it more than 50 lbs? Or those luggage that are of irregular shapes AND more than 50 lbs? Your information has me thinking to consider buying a sticker that says "heavy" even though I know for myself that I would not put more than 50 lbs in one luggage. I definitely do not intend for any employees to get hurt because of my luggage, so I really think that sticking "HEAVY" stickers (one each side) will protect my luggage and the employees who will handle my luggage.

[@jaimecabullo6942]

the point here is missing items bro people taking items on the baggages.

[@czarjericho]

@@jaimecabullo6942 I don’t think you know the point that @coconut has provided. He provided that the some of the luggage are heavy and that some of the employees are dropping them. When you drop a luggage it could break or it could not. It is connected to some of the missing items, bro!!!

[@babyjuds23]

But if chocolates are even lost in the lugggages then alams na. It’s funny that they can still find the time to pick & choose which items to take. 😂

[@myrnahall6168]

you know 50 lbs is the limit per suitcase for international flight...expect that, it's heavy...baggage handlers and some of the bosses work together in NAIA,...both get the benefits,so it means no firing .......

[@sushitakaitokyo]

I had an experience in 2015. I arrived very early in terminal 2 and checked in my baggages. When I arrived in Japan, one of my luggage’s padlock was cut, it was a clean cut and noticed it only when I arrived home. But, I was prepared. I only packed in that luggage dirty clothes that I wasn’t able to wash in Manila so nothing went missing. Also one of my batchmates from the US lost one of his baggages (I think) and never recovered it. Both of these times, we rode PAL. I’m not discriminating against PAL, but it seems that most of these thefts happened with passengers who rode PAL.

[@susanball7051]

Then don’t fly with PAL thats not the only airlines to fly with around the world and also with domestic flights. Im not a fanatic and die with PAL. I like American Airlines, Japan airlines and Delta as my airlines of choice but not Philippines airlines. There are so many bad scenarios going on besides PAL is no longer own by Philippines government but its a corporation own by a foreign investors. Just only a name “PAL” as if like own by Philippines!

[@808pineapple]

Billionaire Lucio Tan’s Philippine Airlines Files For Bankruptcy In U.S. Amid Pandemic-Induced Losses.

[@mariamabdullah1963]

I agree I always fly through SQ nothing lost and it only 20 minutes mutes to claim our baggage’s.

[@Josephdcruz8116]

Agreed. Transitted through Manila last year with PAL and the security guy was trying to convince me the 100ml perfume I had was against LAGs regulations. Probably so he can keep it.

[@susanball7051]

True I agree with you just only flying with PAL because obviously thieves are all Filipinos working for PAL . The best things to do just pack your luggage with nothing pricey but your old clothes because if you put leather items, branded items then expect the nightmares to happen when you arrived at your destination. Instead ship your pasalubong items in Balikbayan boxes and worry free but if you have small items for pasalubong not liquid then just take them with you in your hand carry bag for 15 lbs allowance to avoid from losing them.

[@CiciDoughvlogs]

Make a lists of all your belongings inside your luggage , marked every piece of it or write numbers if you can .Lumala na talaga ang nakawan sa airport natin dyan . Be aware everyone of us when we go travel back in our homeland Philippines.

[@swampmarshy]

Thank you Jennifer for this latest update on the thefts at NAIA. I've traveled to the Philippines many times over the years. When Leaving Australia, I always pay the little extra and get our luggage "Wrapped" prior to check in procedure.This is in addition to the usual padlocks on the exterior. In recent years I avoid NAIA altogether, and enter the country at either Davao or Cebu, usually via Singapore. Have never had an issue.

[@robertocoronado25]

I cannot fault you for doing so... I am from the Metro and I tell you New Clark International Airport and Mactan-Cebu International Airport are better faces of the country. Heck, even Mactan-Cebu International Airport gets reviews opposite of Manila International Airport....

[@egditor7823]

That's true, I used to fly from Australia to pinas via manila, but since my experienced I escaped that airport.

[@luzespejo123]

I just took my vacation last January. What I noticed is no more the cctv by the baggage claim. During Duterte administration there’s a CCTV by the baggage claims, you can see on the back while they are unloading the baggage. Thank you Jennifer.

[@genevievevallejos9262]

I lost jewelries, but I did not see anything suspicious when I take my luggage (May 2022). When I went home, I found out that my things inside the luggage were in disarray. However I could not pin point where the jewelries were lost if it was in the country of origin (where criminals are heavily punished) or in Philippines where even at the government, we can see criminals working.😆

[@sunchips5]

Never check valuables. Always carry them yourself onto the plane. Additionally, make sure you have them and know exactly where they are before u put them through the security conveyor belt and can verify immediately afterwards that NOTHING is missing. If something is missing, immediately speak up and make a report and get a copy of it. My biggest concern for myself would be my cash and passport, followed by my credit cards and debit cards. If U R carry jewelry or a watch, that should never be put into checked baggage. (This kind of stuff gets stolen in American airports too.)

[@genevievevallejos9262]

What happen was that I put them at my small luggage which I should be placing inside the luggage compartment up, however the airlines suddenly, (in just a few distance coming inside) took that luggage and he placed them as check in, not only mine but others too. So there it went. All, I can say is that an honest person will never took someone elses things unless they are wicked, but I know I have my fault too. So please do not be like me and may God the almighty convict those people who took my things.

[@marilakay4902]

Put your valuable items in your Handcarry. Its your own fault. Madam.

[@genevievevallejos9262]

@@marilakay4902 , read what I type madam (as what I said suddenly po, they took it from us) and thank you for reminding me. It is jot my fault kung my magnanakaw po. God bless po.

[@antonioalfaro5749]

Question is, why is PBBM so slow in nipping this shameful act in the bud? PRRD immediately put a stop to this in his admin. PBBM should ask Duterte how to stop this shameful criminal act, if he is scared of the people doing this.

[@selbstsein967]

Philippines is slow in every improvement 👎 they are only fast in making new rules & regulations 👊

[@hokage8_283]

Kulang kc sa kamay na bakal👊...malambot at mahinahon... dapat kc performance speak? Action agad ang kylangan ng taong bayan hnd puro salita at laway lng? Puro pangako walang pag bbago..mas ok pa ung time ni PRRD the best tlg walang Bahid ng Corruption at malakas may paninindigan at subra ang pag mamahal sa taong bayan💚👊👊👊we Salute PRRD wala po kayong katulad sana kayo na lng po ang lage Presidente ng Pilipinas🇵🇭

[@dhawkr.3678]

Huh? Please don't blame one man for all ills of the country. Stealing, among other not so good things, that happens there at the airport, has been happening for decades. And it will take years to correct. It will also up to the Filipinos to eventually stand up and not take it anymore. Be assertive and make a seen as Duterte once said.

[@marsinbako8491]

Totally agree with you brother.

[@marsinbako8491]

Malambot I guess is the right word, PBBM needs to start talking about criminality in the country and taking action

[@bochog7587]

Lesson is be mindful of what you bring, organize and reason yourself if the item you want to bring is really mandatory. You can buy clothes over there when you reach your destination. You don’t want to be glamorous and need to bring your branded stuff just to show off

[@LoveUnboxxing]

It doesn’t mean fellow Filipino dress the way wanna dress and have some luxury it doesn’t mean they show off. If they work for it and just like to wear something they life it doesn’t mean it’s ok to robbed their suitcase🤷🏻‍♀️🙄

[@barbaracalhoun1797]

maybe not, american size clothing may not be readily available

[@ellie8453]

I have that experience way back, lost my baggage and had compensated by PAL per kgs but not enough with the amount that’s in my luggage. Luckily I bought insurance and made a claim for lost luggage too. So I suggest buying insurance too ❤

[@mannyflores844]

Welcome to the Philippines that’s all I can say… just remember that’s normal issue in the Philippines…. Never change

[@WestYorkshireGuy1]

I must admit NIAA arrival was so stressful when I came in September. Departure was a much easier, less stressful process. Luckily I had watched your previous vlog about the baggage thefts and bullet planting. So I was fully aware of criminal activities operating there.

[@truly_puravida]

How did u adjust ?

[@noriejupista5207]

Departure was easier kasi wala na silang mananakaw ang mga pasalubong na distribute na sa Family at minsan nga hindi na sila masyado atat na tulongan ka kasi paalis ka na ng Pinas,

[@vangietan1741]

So true when I was interrogated she asked me the lady at the check in counter going in to the airplane or actually asked me if I have some money so my response it’s all gone which is true because I gave it away to my relatives so she did not say anything

[@leunam3434]

Send your pasalobong in advance by using balikayan boxes. Avoid frustration, nothing can be done to prevent lost of goods.

[@mariaarias6769]

Exactly what I’m thinking. NAIA is hopeless.

[@bochog7587]

Pera padala na lang. there are backlogs of balikbayan boxes

[@rodantecolumna7681]

Thank you for the tips. Seriously, our NAIA authorities need to do something about this issues.

[@russelllamonaco2283]

Theyare probably part of the problem

[@brianbaxter3913]

Good video and good advice. I have been coming here since 2015 and have not lost any luggage or had it delayed. Now having said that my luggage has zippers so I put on quick clips so that the zippers are going to be harder to open. I have never had a problem until lately travelling around the Philippines. Two times now the clips have not been on the zippers when I get my luggage. I did a quick check but nothing was missing but I am sure someone had tried to look inside. I always carry my valuables in my carry on and I have never had it weighed. I think I have just been lucky. Now that I am living here if I travel anywhere I will be just taking a small duffel bag that I can carry on.

[@reynaldosalucop7296]

Tip: Don't bring any check-in luggage, bring carry-on luggage, "pasalubong" can all be bought inside the airport "duty-free" and some pasalubong imported goods such as chocolate, etc, etc, are all available in the mall, Landers or S&R.

[@eleanorstien2301]

Yes, It is adviceable to take pictures or video and make a list of the contents of the check on luggages. Pack the luggages with security tapes around the luggage.

[@LoveUnboxxing]

Security tapes what does gonna do then you bring that up or will takes year for them to replace yes possible the person did it can be fire but Philippines known for zero system when it comes to complains

[@aliciajoyce3675]

The best thing to do is to travel light..Buy what you need when you get to where you are going...No more pasalubong ...Can not trust nobody..

[@NPRNTVChannel]

Every traveling Filipinos should be assertive. Complaining bad traveling experienced while in the country should not be told to friends and in social media only but to proper authorities and independent media. Have it documented and follow it up. No stopping until our airports and other terminal are free of bad elements.

[@Eric_DJ]

This is why I only take carry-on luggage and buy whatever I need in the Philippines. Plus traveling light is such a great experience.

[@pushslice]

Indeed, traveling light is what experienced travelers do. Those who travel light tend to see/do/experience more ; it’s absolutely true.

[@emvanbal639]

So sad! all those securities at the NAIA airport Philippines - can not catch these thieves and crooks, hmmmm that sounds very fishy. Governments needs to involves, please keep this people away from the airport, keep everything safe and smooth for all travelers.

[@Imold774]

The workers are the thieves. Including security personnel

[@Spy-hp8ki]

Not only that, but just two days ago airport authorities themselves at NAIA were caught stealing from Thai tourists. Good thing the Thais were able to catch them in the act by phone video.

[@MultiPasswordman]

This is why I travel with things I don’t mind losing…and also primarily only travel with carry on luggage

[@floridaman6138]

The first time I went was (when the bullet scam was still a thing or just had been) in January 2016 to meet my now wife for the first time, and I went through NAIA but ultimately was going to Mindanao (just not as easy to get flights into Cebu or Davao). I brought a PacSafe backpack and had on Clothing Arts shorts. Both are designed to be theft-proof/pickpocket-proof. Everything I had with me was on me or on the pack so I didn't have to check any luggage. I made sure it was within size and weight restrictions to be carried on.

[@danielhay184]

Great vid Jen just shows the screening process for employees isn't that good but to fix the chocolate thief everyone take a laxative block of chocolate in their luggage that will sort them out🤣

[@JenniferTerri]

chocolate thief haha

[@jeanettelopez4323]

Sad to say that this issue often happens in the Philippines........ what can i say even in our government? There's a lot of thieves.........very petty, kaya ang image ng pinoys are so bad all over the world......KAKAHIYA.....

[@guillermogalapin2905]

The theft is happening in the philippines at Naia. It is not happening here in the U.S.

[@darwinsantos8543]

Energy department official caught on camera stealing luggage at Las Vegas airport, police say.

[@lucban2008]

@@darwinsantos8543 i don't think they will steal chocolates in the US

[@islandgirl8199]

@@lucban2008: 😂😂😂

[@dannynicart2389]

This thing happens in any airport, but if the port authority implements the protocols against the theft of luggage and holds accountable the alleged perpetrator, it certainly will deter future incidents.

[@808pineapple]

So true in a perfect world of rainbows and unicorns. This is the Philippines, lol!

[@sherwine.7110]

After i watched Panlasang Pinoy's video on his baggage theft I decided not to book with Philippines Airlines and instead with Singapore Airlines. I also made sure to wrap all of our checked-in luggage with plastic wrap. Just got back from Philippines and Singapore with no baggage issues 🙂

[@dennisdonovan2752]

department of tourism needs to get a hold on this. having worked ramp for a couple of airlines, theft assuredly occurred wherever the bags sit the longest. probably term flight. read your limits on lost luggage compensation. airlines agree that the final airline processes your claim and PAY FOR MISSING LUGGAGE. PAL is $2400.00 per person.

[@roseylagan4192]

My sister travelled to Manila sometime in January via PAL. When she got to the NAIA airport, she was told that her luggages were still in NY and will be mailed to her destination in Palawan. To cut the story short, she’s now back in the US and her luggages are still nowhere to be found.

[@mariamabdullah1963]

Really! The mother of one famous blogger has the same experience, one and a half month and still couldn’t trace where her luggage goes! Unbelievable!!! PAL!

[@rulietalocquiao6693]

OMG we also experienced that last July 26, 2019. Ganyan na ganyan kami buong pamilya umuwi syempre madami kami madami din bagahi. Pag iisang pamilya madami bagahe yun ang mga tinitira nila. Halos 2 hrs kami ng Antay ng mga bagahi namin. Halata na Bukas mga bagahi nmin 3 pa talaga binuksan. Hindi na kami ng reklamo kasi excited na kami umuwi makita pamilya nmin sa labas ng airport. Pero nakakadismaya lang talaga Kasi pinangpaguran nmin yun. Pasalubong sa pamilya iba naman nakinabang, dapat Hindi sila ng tatrabaho Jan. Nakakahiya kung gawin nila sa ibang Lahi na bisita sa pinas😔 Sana matigil na yan.🙏🏼

[@bartonpercival3216]

Gosh, I guess I'm lucky. When I traveled to the Philippines for the 3rd time in 2016 to live and retire there, I packed expensive wine and perfume from the USA and also many spices and bread that I knew I couldn't get in the Philippines. I also brought a set of good German cutlery and pots and saute pans. When I unpacked, everything was there. Guess I'm the lucky one at NAIA 👍🇵🇭🇺🇲❤️

[@LoveUnboxxing]

That is 2016 not 2023

[@808pineapple]

@@LoveUnboxxing roger that, or the thieves had that day off from work, lol.

[@bartonpercival3216]

I must also say that for Americans arriving at NAIA in Manila if you find items missing, call American TSA hotline. This can deny the Philippines favorite status in the airline world, and can cause problems for Philippines staff and TSA security. And American TSA do follow up on all complaints

[@jojobuenaflor3568]

I've travelled the philippines so many times from europe back and forth and never had i experienced any of those problems that are being discussed here. It happens everywhere, i know people who have lost belongings in paris or even london. I have a cousin who've lost his baggage in saudi arabia and never retrieved it. I mean there's been a lot exaggerations about this just because it happened to a famous filipino blogger. This is a worldwide problem

[@LoveUnboxxing]

@@jojobuenaflor3568 the main point is BS it’s still BS going on the airport in the Philippines because they don’t have system mostly corrupt

[@mmc3731]

All your recommendations are great. May I add, aside from making a video or taking photos of the way your stuff was arranged before you close your luggage, make an itemized checklist of the contents and leave one list inside each luggage and another external copy in your hand carry. Among my pasalubongs are books from my personal library collection (still with price tags), chocolates, toys, etc. for my siblings, their children, and my grand nieces and nephews. Feel a knot in my stomach thinking my belongings could get pilfered. I’ve been away from the Philippines many years. Coming home for a short visit in April. I pray it won’t happen to me.

[@vangietan1741]

We pray so

[@remedioshall7820]

the latest victim was aiko melendez' expensive luggage damaged when she claimed it at NAIA. my practice is to pack in air compressed plastic then put straps and locks to be more safe. i also take pictures of the contents of my luggage/s

[@jprlp12]

Good job Jennifer for exposing this baggage theft in the Philippines!

[@cornelioh.bernardo8276]

PBBM act ASAP

[@andrewbrann6231]

I flew to the Philippines in 2019 and I flew to Bangkok in October. I did not have anything missing but I learned from my trip to the Philippines that there's no reason to bring a bunch of stuff. Now I travel with just a backpack

[@susanball7051]

Thats why this coming trip in April i have one check in luggage only with nothing valuables but my olds clothes to wear for 44 lbs without any items for pasalubong gifts to relatives and friends instead i shipped boxes already than putting them all in my luggage.

[@jojobuenaflor3568]

It happens averywhere, its a worldwide probem.

[@andrewbrann6231]

@@jojobuenaflor3568 probably true but I still never take more than a backpack I don't see a reason to

[@susanball7051]

Thats good idea I wish i can bring just a backpack but that’s impossible lol I didn’t go home for 13 years and i will only bring just a backpack lol. Instead i just have a one big luggage with 44 lbs na kumakalog at nilagyan ko ng unan eh para sisikip ang loob then on my way back i will put my hand-carry inside ayos na yon but the most part I shipped all my personal things and for my family in bboxes so laman ng luggage ko ay mga damit sleepers but other light weight ay nasa handcarry yon lang with 15 lbs no more no less.

[@philippinesOneLove]

Hi Miss Jennifer Terri , For many years i have Been travelling to the Philippines , Never even thought about Luggage insurance . BUT NOW I WILL , Thank you for This ...

[@ehmbee2]

As much as you want to put your valuables in your carry-on bags, the very minimal weight limitations are not enough that's why you have no option but to put them in your check-in baggage. As you pointed out, unlike other airlines, United Airlines doesn't have weight limits for carry-on bags but that is just flights coming from the US. Although the fares are more expensive in PAL than other airlines, you have the option of connecting flights to other places in the Philippines once you arrived in Manila. The baggage handlers do the major robberies since they're the last people who load your bags for departure and the first to unload them upon arrival at your destination. There should be stricter hiring and monitoring procedures for this personnel. A couple of pointers to secure your luggage are to buy cross-luggage straps AND luggage locks with 3-4 combination locks that have TSA-approved key entry. This way, only authorized TSA personnel with keys can inspect and open your luggage. I got my straps and locks from Amazon. The above-mentioned only serves as a deterrent since if people want to steal anything, they will do so anyway. I'm not excluding the TSA personnel from this crime either since they do have the access to open your luggage so with that said, who do you then trust? However, these are still not enough to deter the thieves from opening your baggage as they can still simply use a simple pen to poke and open the baggage zippers as shown on social media. This is done randomly and you just hope you don't get victimized.

[@808pineapple]

Your personal bag is an option for heavier items. Such as a backpack or hand bag, these are seldom and almost never weighed.

[@emiliashelton3250]

TSA keys are available on amazon

[@808pineapple]

@@emiliashelton3250 yikes!

[@rfbos]

Too many are always in a rush after flying for so many hours, yes, tired and cranky, but if you take a picture of the contents before checking it, you should check your luggage against that picture before you leave the airport upon arrival. If you wait to get to your hotel/home, it's less believable when making a claim. Do it at the airport because now your claim is more believable as you can show security the picture and your luggage. It's also easier/faster to collect on insurance when you have a claim at the airport security.

[@markreynolds7635]

As a often traveler between many other countries throughout Asia I have only experienced delays in luggage arrival in the Philippines, no wonder aye, low wages and opportunity is a big deal here in the Philippines, sorry to say too many fat cats talking about the issue but no knowledge on how to fix it. And don't like to be told directly on their failures. Cheers

[@virginiamyers8720]

That’s good you say it in English many will understand and will be aware of the administration.

[@wradak]

That's nothing new though at NAIA. Whenever i check-in in Europe the check-in agent will remind me to remove all valuables from my luggage since NAIA has a reputation. Sucks for the Philippines since that's not what you want to get to be known for amongst tourists and even airline employees abroad. But unless the administration does something about it, you kinda deserve the reputation. Let's hope it will improve. Edit: And how am i supposed to claim my luggage immediately when i spend hours in those few foreign immigration lines at T3 haha

[@ALBERT.GM.WALKER]

In 2019, just before the pandemic, I was traveling from Manila to Davao with Philippine Airlines. Upon arriving to Davao, the balibayan box that I checked in was damaged (it had one of those nice zippered canvas covering with the built-in handles that I bought for P2,000 at the mall). The zipper of the cover was so severely damaged, it couldn't be zipped closed any longer. And the cover itself had a huge hole on one corner of the box. I told the people in the office in charge of the luggages that my balibayan box was damaged and the cover that I had bought cost me P2,000. They offered me P500 in compensation. After some intense negotiating, the luggage office in Davao finally agreed to pay me P1,000 in cash. I didn't notice anything of value missing from the balikbayan box since I do keep all my valuables in my hand carry (cabin luggage and backpack), but I did notice that alot of the chocolates were missing!

[@carlitolegaspi5271]

DON'T USE LUGGAGE INSTEAD USE A THREE-PLY BOX AND PUT PLASTIC WRAP AROUND IT. THANK YOU, JENNY, FOR ALL THE INFO. TRAVELLING SOON IN A WEEK TO THE PHILLIPINES FROM CANADA. 🙏🙏🙏 2017 WHEN WE TRAVEL BACK HOME, THEY MAKE A HOLE IN OUR BOX AND STEAL SOMETHING. THAT TIME WALANG PLASTIC WRAP SA KAHON.

[@gutadin5]

update us after you get your baggage

[@sunchips5]

Thank you for this vid. I plan on traveling from the u.s. to Manila with United Airlines on a 16-day Philly vacation sometime starting in late March. I am now going to take only carryons & max out what that will allow me to take.

[@bradsimmons4793]

With markets tumbling, inflation soaring, the Fed imposing large interest-rate hike, while treasury yields are rising rapidly-which means more red ink for portfolios this quarter. How can I profit from the current volatile market, I'm still at a crossroads deciding if to liquidate my $125k bond/stock portfolio.

[@davieswalsh6089]

You should not liquidate your assets, especially during a recession, this is a time for great wealth to be created, if you know what to look for. Pulling all the money out will only allow inflation to eat away at it. There are actually a lot of ways to make high yields in a crisis, but such trades are best done under the supervision of Financial advisor.

[@lucasbrown7241]

@sunkishy Please can you leave the info of your investment advisor here? I'm in dire need of one.

[@johnsonclark5796]

Just donate a few bucks to me should you liquidate, please

[@morganscott3483]

She's a verified CFP and he helped me see that returns can be made in both bull and bear market. He covers things like investing, insurance, making sure retirement is well funded and looking at ways to have a volatility buffer for investment risk.

[@bradsimmons4793]

@sunkishy Thanks for sharing this, I connected with her and after going through his profile, I can tell he’s a pro. I wrote her and I'm waiting on her reply

[@kikiandjasmine]

Outside zips on luggage are risky, if possible take a drum suitcase. In 2015 I became very paranoid at NAIA with the security at the airport. I arrived well after midnight at NAIA and I had to wait around the airport for a few hours. The security became very interested in my luggage and kept insisting on looking after it for me as I was in and out of the terminal building having a smoke. In hindsight sight I think they were just being friendly to me as they were getting me coffee most of the night from the staff canteen and they did give me advice on looking out for my personal security around Manila. It was during the height of the bullet in the suitcase scam which is the reason paranoia took over. I still think about their kindness to a stranger on his first trip to the Philippines. It's very overwhelming when I think about it. Acts of kindness such as that stay with you forever.

[@JohnSmith-bz9be]

Well done here again. I did comment previously about buying luggage with no zips as zips can be opened up even if there is a padlock, and not only things can be taken out but contraband can be put into it as well. Zipped luggage should be avoided at all cost. Stay safe all :)

[@venusglendale1710]

Then please advise ,what can we use?? Most of the luggage are zipped.

[@JohnSmith-bz9be]

@@venusglendale1710 As I mentioned I commented on this before and answered this exact question but I will say this quickly... it is best for you to pay that little bit extra and get robust "aluminum suitcases" with "clam-shaped locks" that secure the suitcase. It means that if the thieves or drug criminals want access to the suitcase then they will have to destroy the locks which will be visible when you see it and then you can alert the airport authorities straight away so they can track down the luggage handlers immediately as they will still be in the airport OR alert the authorities at the airport that your suitcase has clearly been broken into and then not be liable for any contraband found inside. That could literarily save your life as some countries still have the death penalty for 'perceived' drug smuggling. If the suitcase has integrated TSA locks and somebody shady has obtained a copy of a TSA key, then put on 4-way non-TSA combination luggage straps around it. That means you will know straight away if somebody has attempted to get into your suitcase as they will have to cut away the straps first. And always take a photo of your luggage before you check it in, so you can show the authorities if the luggage has been interfered with and then get THEM and not YOU to open up the case. And these precautions and the type of suitcase that you use will hopefully deter these thieves or criminals and make them go after an "easier" target. For them, time is of the essence, AND also for their criminal actions not to be detected straight away. I also use a tracker just in case my entire suitcase is lost or stolen. If it has been stolen, my phone will show me it moving around the airprt and so it can be intercepted, along with the thievves. I hope this helps. Kind regards :)

[@GarthVonMaraner]

@@JohnSmith-bz9be I agree with no zip suitcases. I was gifted with a couple old Delsey tough plastic suitcases and they both have three clips that are locked by key. They've been heavily used and heavily scratched so they're not that attractive looking, too. Thieves got to either steal the whole thing or open them with a chainsaw, but they won't get anything of value inside it.

[@ginacalixto7737]

I am planning to fly back home this March, and your video is really helpful and timing. Thank u for the tips. 👍😊❤️

[@aureliapittilla1526]

Wow I thought our airport will improve but it got worse since the new administrations it's very stressful. 🙏

[@graeamevicary4606]

I find the chaos on collection of check in baggage is difficult and open for corruption/theft. When collecting my shoes, passport, rucksack,laptop,from three different trays that don't always get scanned at the same times and it's so difficult to keep my eye on everything while other passengers and staff are crammed together. Having said that I must say I find most of the security and immigration staff at NAIA very friendly and helpful and what a fantastic job the coast guard did clearing passengers through arrivals after the Pandemic

[@harrycarter5777]

Hello Jennifer Thanks for letting us know about thefts. I've been flying into Manila for 12 years and never had a theft up to now. As for using different airlines the only one I will never use again is Cathy pacific The flight I was on a few years ago an appsolute disgrace from checking in to landing in Manila. Thanks for your great information vlogs

[@jeffreyrivera8158]

Theft usually happens on first point of departure . This is where they have enough time to scan for contrabands and they have the authority to open your check-in luggage. On connecting flight, they are on time restriction to transfer the luggage to the next Airplane. Always put your valuables in your carry on bag.

[@arlenepeter6095]

Agree, in the case of panlasang pinoy, Possibly happened in LA already, The very long layover, and the TSA is authorised to open any baggage for security check even without the passenger, adds to the risk assessment, But yes, manila airport can always be a paradise place for baggage thieves, We yearly travel to the Philippines, and fortunately till now nothing happened to our lauagages, thanks God, ( knock on woods) But, I never put any expensive things in our check-in baggage, only the things that we need, I stoped bringing expensive gifts, I am rather organising a shopping day with them, give them the budget amount, and they are free to choose what they want, It is a fun shopping adventure for all of us,

[@chachapamore8078]

Just this January 2023 my luggage was forced open and the lock was damaged. Can still be closed but can’t be locked. It’s a little pricey luggage so I would say expensive looking luggages can probably be prime targets. Even if u report it, nothing comes out of it except the fact that sharing your story serves as a warning and a reminder to fellow travelers to be more careful where they put their belongings. Best solution probably would be to change all the personnel handling the movement of luggages or better yet for the airport management to find a new contractor. Or DO NOT bother traveling to the Philippines at all if we think our luggages are not safe upon landing. 😞😞😞 But the question is, do we have any conclusive evidence that such incident(s) actually happened in the Philippines? Hopefully perpetrators will be held accountable whoever they might be. 🙏🏻

[@venusglendale1710]

I'm a filipino and I will say the baggage lost and thieves is happening in the PHILIPPINES ..PERIOD..I TRAVEL AROUND THE WORLD N NEVER EXPERIENCED MY LUGGAGE TO BE OPENED WITH MISSING ITEMS...NAIA IS WELL KNOWN FOR LOST BAGGAGES AND MISSING ITEMS IN BAGGAGES BUT LUCKILY PRESIDENT DUTERTE MADE A STOP ON IT...EMPLOYEES N HANDLERS AT THE AIRPORT MUST BE HEAVILY REPRIMANDED,TERMI ATED FOR THE OFFENSE..SOMEONE COMMENTED THAT IT IS NOT THE RESPONSIBILITY OF THE PRESIDENT...WELL YOU ARE WRONG..PRESIDENT RUNS N GOVERN THE PHILIPPINES SO HE HAS THE AITHORITY OVER THE HEAD OF OFFICES WHO RUNS THE DIFFERENT DEPT IN THE PHILIPPINES. THE PHILIPPINES NEEDS A KAMAY NA BAKAL PARA MADISCIPLINE...

[@kuyab4602]

We could blame it on the economy or low pay. But thieves will be thieves no matter how much they make or whatever the economy falls. These are organizations that prey on every opportunities to steal. Thank Jenn for your content.

[@Lw88ful]

My mum went back home bringing pasalubong para sa mga apos, just to find out it's all gone pagdating sa bahay. Poor old lady, so sad, excited pa naman siya sa mga shopping nya from her holiday

[@jed4726]

Dapat kasi handcarry mga pasalubong,kauwi ko lng nong july ,saka may monitor sa paglagay ng luggage sa conveyor makikita mo paano itapon mga luggage hahaha

[@joseescudero2992]

If your suitcase ends up being damaged at NAIA, report it immediately to management. I went home to the Philippines last year , 3of our 4 large suitcases were damaged . I reported it the next day after our arrival, it was too late by then

[@victoriaaletaaustria2817]

Put inside your check-in on the very top a printout of items inside your suitcase with a Note: "THIS LIST CONTAINS ALL THE CONTENTS OF THIS SUITCASE AND PHOTOGRAPHED. IF ANYTHING IS MISSING, IT MEANS IT IS STOLEN." A SEPARATE COPY AND PHOTO IS WITH THE OWNER.

[@rosemariediaz583]

Thank you ,Jennifer Terri for informing everyone about this problem.thru your vlog. Alam natin lahat na nandito ang problem.,sa pinas True,my husband luggage was forced opened even thou it was wrapped with aluminum duck tape and a padlock., diabetic supplies and other items were missing. . I do hope the airport personnel would do something about this problem kase nakaka hiya naman sa mga foreigner visitors.

[@superkikaymom6910]

My parents came from Canada this January via PAL. Nothing suspicious on the outside look of their luggages. But when they got home, valuable items were missing. We still wonder how was the luggage openned. There were no sign.

[@JenniferTerri]

🤦🏻‍♀️ these baggage thieves are so cunning talaga. Sorry your parents went through that. Terrible.

[@808pineapple]

If the luggage had TSA locks, then the thieves had TSA keys to open them with. Obvious inside job, so sorry about your parents experience.

[@JessJakovljevic]

They open the sides without a zipper using a bullpen. Then after that, they lock it again by moving the zipper to the area that was opened to close it

[@TomandAmyinthePI]

it could be airline employees doing this while unloading bags from the cargo compartments and not airport employees like the previous scam incidents (Bullet in bag,etc)

[@augustvillacorta5752]

The only persons that can open your check in baggages are TSA agents if they find something suspicious inside.

[@jesusvalencia3450]

True

[@donbaker5207]

Suvarnabhumi in Bangkok usually has personnel monitoring the carousels. My age slows me down so by the time I show up to pick up my luggage, my bags have been removed from the carousel and are being watched by security. There is usually a porter standing by to assist. I hire her (always a young, polite female) to first accompany me to buy a SIM card then to my waiting ride. In over 20 years never had a problem with my bags.

[@shimmeryglad5752]

You made me feel nervous 😩 we will be flying with PAL to Manila from LAX . I hope the airport authorities will do something to stop this disgusting thievery at our airports

[@sprikitik9719]

Don't fly PAL.

[@evelyndennis9199]

I heard singapore airplane is much better the economy more leg room

[@sprikitik9719]

@@evelyndennis9199 yes my friend always fly Singapore airlines, she books in advance to get a cheaper price and another friend got upgraded to business class suddenly on one of her trips.

[@annielurodriguez3524]

That is why i love to fly to cebu international airport. Ground staffs are still honest.

[@estelitajacot4921]

Yes, that's right Sister, I agree everything what u said. Mabuhay ka Ma'am..You're the best!

[@perlitaquintinita6828]

Thanks again Jennifer. It happen to me once, I did not lost anything, but I was detain for almost 2 hrs, The airport lady confiscated my luggage, when I asked why, she did not give a reason but instead she said "pamasko naman po kahit $50.00 lang" . I've asked that I want to speak to her supervisor but she said " my boss is out of town, sige na po pamasko lang" so I end out giving the amount she want. My son is with me and my family are waiting outside. Just sharing my experience ✌

[@Civi_ram5]

Omgosh! That is so shameful for Filipino kababayans working in the airport to be coercing passengers like that! That’s why it’s also partly our fault if we tolerate this shameful act if we give them money or as they say “under the table” Let’s all stop these once and for all! Years ago when I went home, the airport personnel tried to signal to me when I was going thru customs that she wanted some “bigay” (as I was already warned by a friend). Instead of catering to her “exploitation” on me, I did not comply to her wants. It is wrong for her to be asking or coercing balikbayans and it is wrong for us to give her, cause that’s rewarding/promoting more of the same dishonest behavior, that’s why it does not stop!

[@bochog7587]

You should had videotaped it and post it. Or pa Tulfo mo

[@Tibs214]

binigyan mo naman ikaw talaga.. ☹️di tama yon

[@melchantz]

Totally understand @perlitaquuntinita6828 anyone who is in that situation especially after a very long flight just want to meet family and go home, instead of being detained for hours.. are there cctv where they detain people..

[@perlitaquintinita6828]

@@Civi_ram5 I should have done that but I waited there for almost 2 hrs. my family are waiting outside and my son's allergies are acting up. I agree with you. I do hope I won't encounter that this coming March 4

[@nwced]

I had a world traveler suggest that you put your carry on in the overhead opposite your seat. That way even during departing the plane and you are last off the plane you can watch you bags

[@raquelstukes6751]

I fly thru Philippine Airlines once a year from Manila to LAX but I know NOT to put valuables in my Checked in luggages. I carry valuable things with me even chocolates. It stays with me the whole time I travel.

[@jed4726]

Yong mga gnyan kasi dapat sa hand carry,kakauwi ko lng nong july lahat ng dala ko na importe hand carry

[@mariavictorialosaria964]

I'd rather send my stuffs thru LBC balikbayan box,it's safer rather than going thru NAIA.COMING from the US,it took 2 months before the 4 boxes reached the philippines, but all my stuffs were there including branded shirts,rubber shoes and perfumes.

[@maritessblanco6807]

This why I would never go through NAIA. I love MACTAN INTERNATIONAL AIRPORT amazing dont have any issues like this anymore. Same thing happened to me twice Jen at NAIA. I lost several valuable items. Thank God that I have that options to skip NAIA. If they keep doing this then we are going to lost a bunch of tourists. Hope Pres. Marcos would take a look at this issues before it gets out of hand! Anyway, thanks Jen!!

[@victorestrelon5928]

Busy din si bbm sa nanakawin niya, everybody is happy under his administration.

[@joshsabadog2901]

It happens to other countries before now it’s happening in the Philippines, more likely it can be done inside the airplane baggage section before loading to carousels by the baggage handler. It is more likely been done in the Philippines because no CCTV around or no body cam for the handler.I’ve tried myself how to open a luggage without touching the padlock and it’s so easy peasy, simple instruction… get a pen , any pen as long as it is pointed and insert it between the zipper of your luggage voila!! It open quickly then close it using the part with a padlock.

[@carmelitaharrison6614]

That’s why I refuse to travel via NAIA. Cebu is better…so far I’ve had good experiences there

[@kuyab4602]

Thank you Jenn for this important information. Thieves look for expensive baggage with valuables so don't bring those luggage.

[@lynnleota1288]

What a shame!!!! Here in US i dont even put padlock nobody steal our stuff

[@cornelioh.bernardo8276]

Totoo po yon....

[@jocelynrombaoa7613]

I should recommend a declaration of luggage, plus a picture of what's inside the the luggage for support of your claim.

[@OneJuanWon]

I have a couple of rules to make air travel less stressful: #1: only pack 3 or 4 days worth of clothing, #2: stay at a place with laundry service nearby (or in the unit itself). This way everything I need fits into 1 carry-on (clothes, personal items, laptop)....so I avoid checked baggage altogether which makes getting through the arrival process much easier. We all know its warm & humid in the Philippines year-round. How many shorts & t-shirts do you really need folks???? 😛

[@VTala-ly4jb]

Yeah but what about people wanting to bring souvenirs and stuff to and from PH?

[@pushslice]

So glad to hear there are other experienced travelers viewing this! Traveling light is the best gift you can give yourself . It’s freedom.

[@GarrettSAlston]

Bottom line: 1. Think always 2. Develop street smartz( cut my teeth &mine from SE DC, NYC( THE Bronx & Brooklyn mainly, Chitown, & Philly) 3. Have common sense( Grandpa said always: "common sense aint so common" 4. Army saying: "Travel light, freeze at night" airline version: "Travel light, while carrying valuables with you always, your things are with you&stay safe for your flight". Was in the Navy first: " A smooth sea never made a skilled sailor" A stolen from customer never made a non paranoid future traveler", so do not be that gal or guy from the get go! Understand!!?? 5. There is alot of great advice from many others on this list. As I learned in Army OCS, " always listen , observe and pay attention to details" Keep that dome on a swivel and look and be aware of all situations that can happen, because they can and will happen and you do not want to be the next foolish, sorry A butt, Vic! Get my drift!????Real talk, Nuff Said!! All be blessed, safe, healthy, happy, prosperous and great!!

[@judystevens448]

It’s rampant, they took even the least valuable. I packed inexpensive stuff to cut my expected losses. I just feel disgusted and lost hope with these people 😏

[@rickshawphilippines]

I've lived here 10 years as an expat and they are exactly showing the Filipino true spirit

[@esthermunda8587]

Asa pa tayo na matatakot sila ngayon dhl wala na yung dting presidente na nagmamalasakit sa ofw’s at balikbayans( foreigners ) goodluck sating lahat

[@EuropeTruckersPinoy]

I'm not focus about the topic... I am watching you completely, I watch you in a wide screen on my mobile... watching from Europe, Germany. Pinoy po ito.

[@pktg1711]

It is more than embarrassing. It is outrageous. So, has PAL or NAIA issued a statement on they are doing to improve, Jennifer?

[@tessvanvliet7707]

I was lucky last december okey na okey ang bagahe ng lahat at walang naging problema.

[@gloriataal905]

I miss the former President Duterte!!! Our country back to a big mess, it's a shame.

[@danputik275]

I have the same observation madam....happy days are on again..

[@sfnny5135]

and the killing of thousands na naglaban daw miss mo din?

[@NoComplience]

@@sfnny5135 no I don’t miss the thousands of drug dealers and crime rate

[@rubyv.5921]

Oh well, I had the same experience in 2007. From Qatar, my luggage was torn, opened and some of my important things were missing. Thieves in the airport had been doing that for a decade. If there is a complaint ,they just ignored it.

[@PinayFuzzions]

Definitely not a good way to showcase the Philippines. Hopefully the Marcos government can do something about these culprits and syndicates inside this airport. You should have all valuables inside your personal bags/carry on. Here in America, all airlines are responsible for all damaged, delayed and lost luggage. When it come down to it all, your best bet is to get the travel insurance every time you fly overseas.

[@bochog7587]

He is more busy flying than governing

[@marilirudolph3662]

Airport of countries serves as face of the country and its people. Whatever first impressions people generate when they enter an airport, it becomes a stigma when they exit the airport.

[@67buddie]

My greatest fear

[@chuckh4077]

Not mine. My greatest fear are killer clowns

[@808pineapple]

Salamat sa video na ito. Ano ang uso upang kontrahin ang isyu ng pagnanakaw na ito na nangyayari sa mga paliparan ng "developing country", ay ang karamihan sa mga manlalakbay sa kanluran ay gumagamit ng mga dala dala na bagahe lamang. At hindi maglalakbay gamit ang checked luggage upang maprotektahan ang kanilang sarili mula sa systemic criminal activity na ito. Ang iba naman ay umiiwas sa Pilipinas pabor sa mga bansang hindi gaanong problema sa timog silangang Asya, tulad ng Malaysia, Vietnam at Thailand.

[@allanvicera7449]

Balik operasyon n nmn sila.. Hndi na sila takot kasi tapos na term ni du30. Weak ang pumalit.. 😅😅 Kayang kaya ng nawalid! Sad to say.. 😏

[@bochog7587]

Pastilla gang was during the Digongnyo admin

[@cesarjaspe7716]

I flew PAL from Manila to LA and when I arrived home my luggage is missing a TSA lock. Nothing is missing because no valuable item inside. Airport officials watch out for these syndicate working in the Manila airport.

[@medallareyes6054]

Also in JFK airport..on my way out my one luggage missing. It’s good my daughter who is out side saw a man carrying my one luggage..she approached him & said that’s the luggage of my mom see the name ! Then he said sorry I made a mistake.. the companion said I told him so…PA LUSOT NILA…KAYA DOON PA SA PAG IKOT NG MGA LUGGAGE MAY NANADYA NA ..MAGNAKAW. SANA MEROON GUARD TO LOOK FOR IT. THATS HAPPENED FOR LOST OF LUGGAGES.

[@RolZimFam]

I just flew into Manila on Friday. With the long lines for immigration, that gives baggage thieves plenty of time to get what they want. I didn't have any theft, but by the time I got to the baggage claim, it was several hours after I arrived, (and I didn't stop to go to the bathroom either).

[@kikayme8134]

I placed an AirTag on my baggage when I went home in the Philippines, it worked so that I know were my luggage is when it is in the vicinity within the airport. Also next time I travel, I will put a Travel TSA approved luggage strap or luggage travel cover or Saran Wrap the luggage with AirTag or some monitoring device that way you can monitor the movement of your luggage.

[@franktaylor7617]

😎👍🇺🇲 I'm leaving next month for Manila. I shipped the bigger bulk items over earlier. I'll only have two carry-ons. If I end up being back a bunch of extra crap. I'll buy a piece of luggage and put my lease valuables in it. Lock and tape it up. If it gets lost, no big deal. My last trip was the same way. 2 backpacks. No checked bags and no waiting around for them to show up. Just run out into the heat as soon as possible. If you're the type that will burst into flames with the heat? You'll want to get that over with quickly. I had no issues whatsoever on my last trip. Fingers crossed, this trip goes as well.😁 Cheers from the PNW Seattle WA area USA. ✌️

[@cjmrcjmr]

WHAT COMPANY DID YOU SHIP WITH, ANY ISSUES?

[@franktaylor7617]

@@cjmrcjmr I can't remember the company. I'm trying to find a recipe or pic of the box. I've also asked the recipient if she remembers. As far as issues. I had none. It showed up on time or at least the tracking was accurate. Apx 3 months. My box was shipped to the East coast of Manila. 12 hours due east of metro Manila. It was intact and unmolested. Arrived at her door. Amazing considering the tiny town she lives in. Right around $100 for their largest box. I'll get back to you with the company as so as we figure it out. 👍

[@franktaylor7617]

@@cjmrcjmr The company was Forex. I was able to handle everything through a local Filipino store. Super easy.

[@cjmrcjmr]

@@franktaylor7617 thanks man!