Roof Adjuster Meeting Preparation "Do's" And "Dont's"

[@GoldenMarleyMoo]

I'm a CAT adjuster you're pretty on point I have to add though we literally see it all, everything. We as standard work 6x12's, we're at 5-6 homes daily and we've seen how exactly storms cause damage thousands of times over. If you're in a storm damaged area, we already know everything about that storm, how it came in what it's done, how big and how hard it was we have all of the data. Honesty is #1, period, we can smell bullshit a mile away, we respect honest contractors and legitimate claims. We aren't afraid to call out bullshit on illegitimacy.

[@TheRoofStrategist]

Super appreciate your comment and contribution from the "other side." In the end, we must work together because our values should be aligned. Objectively do what's right and take care of the homeowner. Thanks again for commenting.

[@RoofingFacts]

Chalking in advance is definitely adjuster to adjuster. I enjoyed when someone marked ahead of me. It let's me know what he thinks is damage, then I go through, verify each mark, and make my own based on the cause, if it's cosmetic or functional, etc. However, some will turn around and refuse to mark anywhere you did. sometimes texting them asking in advance is a polite way to gauge in advance of the meeting. you're 100% correct, ALWAYS be AT LEAST 15 minutes early, with ladder set up and strapped. That's the #1 way to get on their side. I've had ladders taken, threatened via gun, tires slashed, even had 1 try to report me to the county claiming I was an unlicensed installer then call the insurance company saying I demanded a bribe or refused them access to the roof. I started wearing a body cam due to bad contractors (most are good, 1 in 8 are bad)

[@TheRoofStrategist]

This is golden feedback my dude. Thank you for sharing this valuable info from "your side" as an adjuster. It's really helpful to collaborate. We are ultimately all on the same team doing what we can to take care of homeowners. It's so disappointing to hear of such horrendous stories that adjusters face. The most valuable piece of your advice that I took away was this: "sometimes texting them asking in advance is a polite way to gauge in advance of the meeting. you're 100% correct, ALWAYS be AT LEAST 15 minutes early, with ladder set up and strapped. That's the #1 way to get on their side." Super appreciate you taking the time to comment!

[@scott5911]

I would add to your list to be patient. As an adjuster, I meet with many roofers who only do roofs. I start with interior damage, then walk around the house to look for wind/hail damage to the elevations so on average It'll be at least 30 minutes before I even get on the roof.....sometimes over an hour if it's a large house. The roofers are usually not interested in what I find on the interior or on the elevations as they don't do those repairs, so schedule your time to allow the adjuster to do his complete inspection.

[@TheRoofStrategist]

Really appreciate you chiming in, Scott. Hearing from an adjuster is super helpful. You bring the "other side" perspective we all need. So we can WORK TOGETHER to serve our mutual customer the best we can.

[@jakewelding4172]

Being new I have found that being extremely nice is actually beneficial. I have had adjusters give me areas to work. Teach me different things. Just be nice and don't be argumentative. It works good advice!

[@TheRoofStrategist]

Yup yup! Be a good human. Pretty good rule to live by in general right?

[@x3xGR33Dx]

This dude streamed live and talked for 20mins straight without stumbling over his words. No wonder he's such a good salesman

[@TheRoofStrategist]

🙏 thanks for the kind words my dude. Appreciate the comment and having you here!

[@dreadknot8830]

I had my first adjuster meeting yesterday and when he first pulled up I walked up to him to introduce him to the homeowner and he completely shrugged me off, walked right past me to the homeowner. but I did what you said I was still really nice and professional with him, I stayed out of his way let him do his thing and by the end, roof got approved plus a couple other things. he also asked the homeowner if he could monitor the progress and be in the loop. I told him af course he can I would be more than happy for him to be involved. I think because I was pretty far from my area he didn't know much about the company and wants to know more so hopefully that will lead into a good relationship with us.

[@TheRoofStrategist]

Well done!

[@isaacstogsdill9549]

Today is my first day meeting with an adjuster and this has helped me out so much! I’m a little nervous going into it but I feel much more prepared after watching! Thank you, I love the videos!

[@TheRoofStrategist]

Glad to have you here! Welcome to the industry and the channel :) Super appreciate your comment and feedback. I'm pumped to help and wish you all the best on your first adjuster appointment. Go crush it!

[@richardstofan3718]

Today is my first time too lol

[@jefftemte3242]

Hey good afternoon

[@brandonb6274]

Thank you so much. I’m on my way to meet with an adjuster for the first time ever and I’m so glad that I watched your video because I was definitely overthinking it. Thank you for helping us getting started.

[@TheRoofStrategist]

You are welcome! Go get it!

[@iscatonrecords4712]

I have my very first inspection tomorrow, I’m looking up information anywhere I can, this video helped me chill out and the tips are great. Anything else I should keep in minds THANK YOU!

[@TheRoofStrategist]

Welcome to the industry and the channel! You're in the right place. I'll be rooting for you!

[@goodtalk3]

On my second adjuster meeting i happened to park directly in front of the homeowners home, not thinking much of it. When the adjuster arrived I greeted him with a smile , made small talk about how the day was bright and off to a great start and not long into talking he said “so do you always take the first spot away from the adjusters?” My heart instantly sank! No one ever told me I should leave it open 😅!!! All and all he turned out be great , just teased me here and there but was beyond happy to help me learn more about hail hits, and what other collateral damage to pay attention to. Unfortunately a flash TX rain hit and we had to reschedule. But I can’t wait to see that same adjuster out in the field again!

[@TheRoofStrategist]

🤣 Sounds like he was heckling you :) But sounds like you handled it super well and built great rapport. Those little encounters (when you laugh at them) will only help you in the future! Keep it up!

[@ronniewhite3815]

Thank you so much for all the tips and the approach. I am making sales. I am really grateful for someone that didn't know anything about roofing. I couldn't have done it without your videos.

[@TheRoofStrategist]

Hey Ronnie, I am SO PUMPED to hear this man. That's exactly why I have this channel - to help people like YOU enter this industry and go from "zero to hero" as quickly as possible. This industry transformed my life and I am hoping it does the same for you :) N

[@justaguy3465]

Great video. I usually wont pull a Hover until its approved. Roof gets denied and you're out $60

[@jbhickman1]

Yup

[@chriskimandchloe9397]

So once it’s denied that’s it? Cause Lee haight argues with the adjusters the first time then says he gets an engineer and attorneys involved?

[@kevinschrage5538]

Hey Adam, I am a new subscriber, really enjoy your channel. I am a older sales man that has learned new techniques from your videos. Thanks again and please keep the videos coming.

[@TheRoofStrategist]

Kevin, I love hearing this dude. We ALL can learn more. I find myself learning every day - learning from rookies even. When we realize that there is SO much to learn (in life in general), we become way more aware and can refine our skills. The ultimate ignorance is thinking you have all the answers. Glad to have you here and never be shy to post your feedback or suggestions!

[@3PMedia]

Last month we had an adjuster appointment set for 11-1. The adjuster showed up 2 hours early in which case we missed him. The homeowner put in for a readjust. The same adjuster came out for an appointment set for 12-2. We got to the site 45 minutes early as always. This time he showed up 10 minutes before the end of the appointment window with an ATTITUDE. Needless to say, we got the roof replaced, but it was good experience learning how to handle the situation since I was following along with my sales manager these days.

[@unpopularopinion149]

I small talk them first and also reference names of other adjusters when I meet with new adjusters from the same company Offer to use my ladder, tell them “I’m just here so let me know if you don’t see what I’m seeing and I’ll be happy to point it out” I do the “what do you think of this?” Often. Or I’ll even reinforce their mindset by saying..oh I already checked the left sides of the dormers they don’t have any damage but I did see it on all the right sides etc etc..I have a pretty high success rate even with marginal damage.

[@TheRoofStrategist]

LOVE IT! If you haven't already read the book, "The Like Switch" by Jack Schafer (FBI Agent), he dives deep into the psychology of WHY these tactics work. I am in the middle of reading it now (almost done) and it's like a lightbulb went off. I was like aaaaah, now I get the deeper reasons why this stuff works!

[@unpopularopinion149]

@@TheRoofStrategist I’ll check it out! Thought I’d let you know I’ve got a scheduled zoom call with Logan at elite claims solutions tomorrow as well as Matt Danskin with restoration referral systems. Your channel is the roofing salesmen must have in my opinion.

[@TheRoofStrategist]

@@unpopularopinion149 AWESOME man! I reached out to both Mike and Matt with a screenshot of your comment to get them jazzed up about talking with you. Both are GREAT dudes and I just had dinner with Matt last Thursday. He's serving a couple other clients of mine at the moment as well! Hope you guys have a great chat and talk soon man. Again - super appreciate the kind words!

[@shannonhughes610]

I make it a habit to text my info to the adjuster immediately. I let them know I have 3rd party authority and will be available to them for any reason including needing to reschedule. Then I ask if there is anything I can do to make their job easier or quicker? Do they want me to chalk? Honestly I rarely have trouble other than state Farm

[@sethmcgregor5086]

Have my first adjuster meeting in 10 minutes, I’m already set up at the customers house just waiting for adjuster to show up. This has got to be the 5th time I’ve watched this in the last 3 days haha. Watching one more time to try and calm my nerves before he shows up

[@TheRoofStrategist]

Seth! Congrats dude. Hope you got it bought. I love that you're investing in your education and getting yourself prepped. Hope you crush it!

[@sethmcgregor5086]

@@TheRoofStrategist Yes sir got the whole thing covered. This was my first sale of hopefully many. Thank you for all the info you’ve shared, it has definitely helped my confidence coming into the industry very new to sales

[@gloriasilence]

I'm the homeowner. How many contractors can I have at an adjuster's meeting? I have three I have talked with but am undecided.

[@danjones8182]

Hey Adam, I've always found your videos helpful and I want to say thank you so much! I was watching this video step by step and paused it right after you said "kill the adjuster", looked up and said to myself, 'LETS DO THIS!'. Came back later to finish the video...... Do you think you can do a video on clean up? Sooner would be better, thanks!

[@TheRoofStrategist]

Hey Dan! Glad this video was helpful! Can you help me understand what you mean by "clean up?" As in, physically cleaning up a job site after an install? Or "cleaning up" a neighborhood with sales after landing a job?

[@danjones8182]

@@TheRoofStrategist I see what you did there lol. If I had to pick one I'd take the ladder. "cleaning up a neighborhood with sales after landing a job."!

[@TheRoofStrategist]

@@danjones8182 Boy oh boy do I have an answer for you :) There's 3 videos for you. #1) Multi-Touch Marketing to maximize your sales efforts: kzbin.info/www/bejne/goO5oJJmZd-rqc0 #2) The "12 Pack" method to work your installs: kzbin.info/www/bejne/iqrZeaCwidx4gMU #3) How to get more sales on install day: kzbin.info/www/bejne/Z2iti5d6aZh-jc0 Also, in my program "Your Complete Sales Strategy" -- I have an ENTIRE sales strategy built around working installs. It includes the direct mail letters, the door hanger leave behinds, and how to canvass the neighbors. Details here: www.theroofstrategist.com/complete-sales-strategy

[@MELYED1]

Amazing! Thank you, just what I needed! Love this channel!

[@TheRoofStrategist]

And I love having you here! Thanks for the comment!

[@TravelingTexasFisherman]

As a claims adjuster! Hes so on point!

[@TheRoofStrategist]

Thank you for taking the time to comment and also validate the points in this video from your perspective as an adjuster. Ultimately - we are on the same team. The more we can collaborate and support each other - the easier the process will be for each of us AND our customer will have the best experience possible. Appreciate ya!

[@nhmasterchief01]

Hey thanks Adam , I have my first adjuster meeting Monday morning so this video what's right in time!

[@TheRoofStrategist]

Glad to help! Good luck!

[@dcorzo]

I'm about to go on my first adjuster meeting. thanks for the video

[@TheRoofStrategist]

Crush it man! Good luck on your first appointment. Report back and let us know how it goes!

[@mrlately7253]

how did it go?

[@jeffdyrland2795]

Thanks for this video man! I’m new in this industry and I’m sponging in all the information I can. Your videos help a lot!!!

[@TheRoofStrategist]

Man I am so sorry I overlooked this! Welcome to the industry and the channel! Super stoked to have you here and glad to help.

[@TheOneJPtv]

Is there a fee to cancel the appointment?

[@TheExquisiteRoofer]

Don’t chalk the roof! This is something I preach and preach and preach but still everyone thinks it’s ok to do. Let these guys do their job! No one likes getting stepped on and chalking up the roof first is a great way to get on the adjusters bad side. Also most people will chalk up the best spots and that forces the adjuster to chalk up other spots to get his photos and test squares and that might not have been the best locations to show damage. Then you are stuck. Let the, do their job! Another great video!

[@TheRoofStrategist]

James Austin - I agree 100% WELL SAID! Thanks for the comment my dude.

[@karlrobinson4887]

You are a clown. With one exception in the last two years, every single adjuster appreciated my efforts and I was even told, "You are an adjusters dream." So stop spreading bad advice.

[@everrivas743]

Thank you so much, I’m new in sales and you’re helping me a lot!!

[@TheRoofStrategist]

Welcome to the industry and the channel! Glad to help :) If you're new in the game, I really recommend watching this playlist. kzbin.info/aero/PLZ20p_mXvgkWwKmPlotIml7-DbrhbbH8b Happy binge watching and wishing you wild success!

[@marlonestrella8105]

Some insurance adjusters are straight up liars. I had one claiming that I signed a waiver for all soft metals. I called my policy agent for AAA and they said I did no such thing. They were trying to squeeze out from covering my gutters replacement

[@jparekh18]

Do the insurance ajduster actually go up the roof to inspect? someone told me they do not even go up the roof and just look at hail damage report and approve/decline claim?

[@TheRoofStrategist]

Yes they usually do.

[@diedfrombored5295]

So Adam what do we do if the adjuster isn't being honest in his report and noting 100% of the damage to everything the policy covers? Or do we do our own full assessment once he leaves and get 100% of the damage into our own report with evidence to prove he was being dishonest. Thanks

[@TheRoofStrategist]

This sounds like a legal issue. I would contact an attorney if you feel like there if the adjuster or insurance company is using "Bad Faith" claims handling practices.

[@nathanielovaughn2145]

A lot of times, the push for time and meeting inspection schedules results in tunnel vision, especially in less experienced adjusters.

[@joetwo7951]

I have a problem with third-party companies that "don't work" for the insurance like ladder now. Doesn't matter how much damage the home has. they seem to be insurance companies, bad guys. I have looked them up and they have lawsuits all over the country. Can I have the homeowner request them not to come? Or can I reject them all together because they are not licensed, adjusters

[@TheRoofStrategist]

Hey Joe, great question. Sometimes, you gotta play the cards you're dealt. BUT what you can do is this... You can have the homeowner request an in-house adjuster. OR if you have repeated issues, you can file a formal complaint with your states Insurance Commissioner.

[@joetwo7951]

@@TheRoofStrategist the strategy I have used is let them do their inspection, then when I talk to the desk adjuster. I pretty much reject what they said and tell them to "send a trained and licensed inspector or if it's easier for them I can send photos of the damage I found". I would say half the time they add my photos as damage and buy the roof the other half the time they send a new adjuster and we do the inspection again. What are your thoughts on this approach and is there something I can do to streamline my process or completely bypass the ladder now / Mobley inspection all together

[@TheRoofStrategist]

@@joetwo7951 Good approach man. As long as you are handling it tactfully and respectfully you are all good. Unfortunately, I can't think of anything right now to "bypass" the ladder assist or the first part of the process. Nature of the beast, ya know? Great work my dude!

[@charlesbonadies9080]

@@joetwo7951 On Andes claims ive worked with carriers that typically send out Hancock or Ladder now I’ve conditioned the HO to demand a licensed in-house adjuster to be on site during the inspection it doesn’t always work and sometimes we have to work with the desk adjuster on the back end but sometimes it does and thats definitely more efficient for the carrier homeowner and of course us the contractor

[@TrainToBeAFreak]

Brother what would you do if an adjuster wants you to circle all the damage. I have traditionally refused to do it because i see it as his job. Is there a better way to deal with this?

[@TheRoofStrategist]

This is a GREAT question. First, it's important to understand the adjusters motive in asking. There's usually 2 reasons. Reason 1: It's a test. He/she wants you to circle something so he/she sees what you "think" is damage and already wants to argue you. Reason 2: They want to get the roof covered (approved) and are genuinely asking for help. I would generally ask with a sense of humor -- "I'm happy to help make your job easier. Is this to help you out or are you wondering what I consider damage?" See what they say. Then proceed :) Make sense?

[@TrainToBeAFreak]

@@TheRoofStrategist Lol it makes sense for sure but i always feel like they are just trying to test me in a bad way. Without even looking at the roof they want me to circle hail hits. I guess i am a skeptic by nature. When you use that speeding ticket analogy, the way i see it is its like a cop knowing they are going to put down 70 mph on the ticket but they want your confirmation that you were going 70. You can tell them 40 but they are still going with their gut. Lol Has your experience been good circling hail hits for them?

[@TheRoofStrategist]

@Train To Be A Freak 😂Generally speaking, yes. If they want me to CIRCLE something - that usually indicates a high chance that they will count it. If they ask me to "leave a small mark" next a hit, that's usually when they don't trust me and want to see what I'm pointing out.

[@TrainToBeAFreak]

@@TheRoofStrategist Oh okay, i will try that out then. Just came across the second guy that wanted me to circle stuff. Telling them no hasnt been workin out too well so its time to change it up lol

[@TheRoofStrategist]

@@TrainToBeAFreak Sounds like it! Report back how it goes :)

[@jeremyreiff6562]

I would want to work with this roofer on every single job

[@TheRoofStrategist]

Stoked to hear that!

[@Lafue108]

I find it interesting that at no point do you admit in any way that the roofing contractor, many of which are inexperienced sales type guys, might not actually see hail damage.

[@pfox5011]

What impresses me the most when I arrive, is that you are prepared to identify SPATTER showing the size of hail and collateral damages on the elevations indicating the direction of the hail. Then, when we go onto the roof, you show me SIGNIFICANT hail bruises to the ridge cap and valleys and dents to the roof metals (the most vulnerable parts of the roof). If you take the time to make a FULL investigation a habit, you will be very convincing and obviously sell more roofs. Short of that, you are taking a chance that you will be meeting with an inexperienced adjuster that will only look at the black marks that are on almost every roof and assume that it is hail damage.

[@TheRoofStrategist]

Appreciate your comment and totally agree! Good to hear from an adjuster here :)

[@TheMomanslm]

My manager training me did this on my first ever adjustment a few weeks ago. He began arguing coolly with the adjuster. She spent an extra 15 minutes taking pictures then politely dogged us to the home owner. My next two adjustments were with her - the same woman. I am 0-3 on roofs my manager trained on. Immediately I was on my own and have 1 roof scheduled. I'm 5 weeks in and have collected $0 but spent hundreds in gas alone. Obviously I suck at this but the level of training received has been ridiculously bad.

[@TheRoofStrategist]

Dang it! I'm sorry to hear that :( This industry is notorious for "providing" poor training or unstructured training. I'm glad you found the channel and hope I can be a source of inspiration and clear direction for you! Wishing you the best of luck. And last thing - don't say you suck at this. I SUPER sucked at this when I got started. Then once it "clicks," it spreads like wildfire. Speaking of "sucking," you should probably watch this video, How You Can Sell More Roofs Even If You Suck at Selling: kzbin.info/www/bejne/rWOnenZnZb2lm80

[@thegamingmusketeers6601]

MomanSLM you dont suck brother stand tall and continue

[@TheMomanslm]

@@thegamingmusketeers6601 thanks but I committed to it January of '21 and had a great meeting but had taken a job because I was starving so I'd knock before or after work. They cut me a week after that meeting. Glad I didn't quit that other job. It was me not them. They did $50M in sales out of that one office in 2020. Obviously they had some killers and I wasn't it.

[@shalooom]

@@TheMomanslm hope you’re doing well man. Being new as well, I’m just now learning this is ALL mental. Letting that little voice effect you will break this amazing industry for you. Anyone is capable of this work with the right mindset.

[@pck-ne1gc]

Agree with almost everything. Wouldn't have a problem meeting with contactors with this mentality. Main thing I'll say is that I've been an adjuster for 8 yr and NOBODY is "in charge." Adjuster is there to do THEIR job and contractor is there to do THEIR job. The contractor didn't call me to make sure I was there when they first looked at the roof. Either job could be done without the other. Meaning... I do not need YOU there to do MY job and YOU do not need ME to do YOUR job. I would rather not have a contractor at an inspection, because it still to this day slows me down and I can count on two hands the amount of roofs I've denied in the past 2-3 years. Your overall outlook is generally a good one. Unfortunately, this industry is F'd and things have changed a lot. IMO, everyone needs to chill out. There are good people and bad in every job. I can go to McDonalds and get some crappy fries and service and 1 mile away get the opposite. My biggest issue is having a contactor think they are there to call out our BS. There are 1 million 18 year old door knockers who have zero clue what they are doing. I never go on an inspection with the intention of belittling them or determining if the homeowner should use that company, much less pull out my phone and start videotaping the roofer. I've also sold roofs and know that everyone has to start somewhere, so I try to never put anyone down. In short, be respectful. I am a naive person by nature and generally trust anyone unless given a good reason, but If you approach me and are immediately confrontational or you are TOO talkative, then red flags go up. I will play the "my hearing is bad" game. We are all there to make money and provide for our families. Period. Do not ask me if I am from Texas because of my license plate, do not ask me if I play golf because I have a Titleist hat on, do not ask me if I have been fishing because I have a Columbia shirt on. I will lie about all because I am not there to talk to a "salesman", I am there to do my job and get out efficiently and quickly. EDIT because I just read another comment....... Do NOT tell me you or I are there to help out the homeowner, unless you are working for free. You are there to make money. I am there to do my job and make money. Neither is Pro Bono. I am not there to "help out the homeowner." I am there to document damages and determine if those damages are covered or not and if I am working on more than 2/3 hours of sleep, I will find more damage and find it faster than with someone asking me about "how to be an adjuster" etc. The best thing a contractor can do is keep the homeowner calm and inside. If I meet with you and you tell me before get on the roof that there isn't much there, I will 100% remember you and more than likely have some respect/leeway on the next inspection. If I have met with you 2/3 times already, feel free to mark up the roof (if legitimate) and show me what is damaged so that we can both make more money faster. Good video though. GOOD LUCK TO YOU and ALL out there! STAY SAFE!

[@TheRoofStrategist]

Appreciate the thorough comment my man!

[@fitriagarwal7691]

I love this material

[@TheRoofStrategist]

🤘👊

[@zaynewilliams1788]

Hey I’m just starting out as a sales rep for a roofing comp in Tx. Quick question for ya, my comp taught me to chalk everything and take pics of it so the ladies can better find the damage. But I know you mentioned not to chalk stuff especially the roof. How is that bad to the adjuster?

[@TheRoofStrategist]

Welcome to the industry and the channel! First - I would never do anything "for the ladies" or "for XXXXX." I would focus on SERVICE, transparency, and education no matter WHO you work with. In terms of chalking the roof - many people here have disagreed with me. You can see in the comments. From my direct experience - many adjusters will NOT count damage if it was chalked prior to arrival.

[@kevinjohnson2521]

From what I've seen adjusters have to prove to the insurance carrier that they need replacement. If the pictures they send have a bunch of chalk marks from contractors it will be harder to get it approved. Adjusters get paid very little for denials, adjusters want to be able to pay for damage but they have to show their work or else they won't be working very long

[@raulornelas3786]

Awesome video thanks for the info

[@TheRoofStrategist]

Happy to help, Raul!

[@reagonhicks9089]

Great Information!! Thank you!!

[@TheRoofStrategist]

Happy to help, Reagon! Glad to have you here :) I invite you to comment on any videos. I read and reply to all of them.

[@zwilkinson2]

thank you so much

[@TheRoofStrategist]

You're welcome!

[@kevinotero1077]

My guy who does my inspections when I get any always chalks each shingle... i had no idea that adjusters dont take pictures of some shingles and damages.

[@TheRoofStrategist]

Every adjuster is different. I've watched tons of roofers chalk roofs before the adjuster comes out. And they sware that it helps build credibility with homeowners by doing their own test square. But every adjuster I've spoken with frowns upon it alot.

[@kevinotero1077]

@@TheRoofStrategist yea the owner of the company i work for says it helps with the adjuster meetings. Im going to talk to him about it see what he says about stop chalking.

[@TheRoofStrategist]

@@kevinotero1077 It's one of those things - if it ain't broke, don't fix it. Every region/insurance company/adjuster is different. That is my general rule of thumb, but your mileage may vary ;)

[@Logan_12G]

@@kevinotero1077 as a staff adjuster, I personally prefer you don’t chalk up the roof. It looks sus. Especially when the circled spots don’t represent the entire slope. Most times I’ll move my test square else where unless I have a trusted, built relationship with that contractor.

[@AWO7_BigToph]

Everyone says don't chalk anything, but every adjuster I've had a ladder assist, they ALWAYS make me do the chalking. Should I just say no and stand there? I do the standard 10' by 10' square and I've never marked more than 12 + collateral. Am I being tricked here? BTW I do work for the public adjuster if that matters.

[@TheRoofStrategist]

If the adjuster ASKS you - then you can do it. I advise against it UNLESS you are given permission.

[@rooflogic5610]

I agree with some.. but never argue ? Ive been dealing with Insurance for 30 plus years and lost 11 out of thousands of claims from Washington State to North Carolina If the adjuster denies claim I argue facts only If they push the issue I get second adjuster or senior claims resolution specialist We should be working for client not brownie points with adjuster on next roof Live long and roof on ...........

[@TheRoofStrategist]

I agree 100% that there is a time and place to press back. I'm not saying to roll over when there is injustice. But pressing back is a fine-art.

[@pinkorganichorse]

Why no chalk?

[@TheRoofStrategist]

People will disagree with me on this. But I have been told by adjusters that they can't take any photos of anything that they personally did not chalk.

[@pinkorganichorse]

@@TheRoofStrategist 😵

[@joerostkowski7313]

Never let another person use your ladder if they are not with your company. most companies will terminate you . Another company should be prepared like you for the work nesscarry. It seems rude but if something happens there not going to be honest so you keep your job.

[@TheRoofStrategist]

Well said my dude. Thanks for chiming in. It sorta sucks in this day and age to have to think like this, but the liability really is a BIG deal.

[@joetwo7951]

Hard to watch live. You should have a evening stream at the end of the week where we can quote our success and learn from the each others mistakes. Or a beginning of the week morning motivation

[@TheRoofStrategist]

This is a fantastic idea my dude. I will certainly consider this :) Thanks for sharing your insights!

[@joetwo7951]

And start selling some merch I'm looking for The Roof Strategist HAGG and pitch gauges.

[@TheRoofStrategist]

@@joetwo7951 DUDE! I love this idea :) I will see what I can put together :)

[@joetwo7951]

I bet you can have some 3d printed ones for pretty cheap. They won't be metal and won't be Haag but they can say roof strategist and cost less than $40 and you won't be as irritated when you leave it on a roof

[@BKHAVE8yourway]

Kill the adjuster... Got it! thank you:)

[@wildcaveman5310]

“It’s not my fault officer I was told to do it…”

[@howtosanddiysfordads556]

You are goated!!!

[@TheRoofStrategist]

Appreciate ya dude! 🙏

[@glair9404]

We got a missing shingle

[@roofking2314]

Get ready? Shouldn't half to get ready it's all natural 😉

[@TheRoofStrategist]

True true for experienced folks. But for the new guys and gals, it's not natural... YET :)

[@rivinius1]

🙏🙏🙏

[@diedfrombored5295]

Kill the adjuster and mark him down for full replacement from hail damage, got it.

[@TheRoofStrategist]

Oh boy 🤦

[@waltbryant0860]

Hail damage is not subjective.

[@TheRoofStrategist]

I agree in theory, but I've seen been on the same roof with different adjusters and engineers and seen vastly different scopes. Soft metal damage = NOT subjection. Shingle damage I truly believe is subjective (even though in an ideal world it wouldn't be). Plus, each insurance company is looking for different amounts/types of damage. Some will replace at 7 hits/square while others want 11. Some require bruising. Some don't. That's what I mean by subjective.

[@charlesbonadies9080]

@@TheRoofStrategist and more importantly you need the homeowner to know that even though you see real damage there’s a chance the adjuster who arrives may not, this ensures that the homeowner doesn’t give up on the claim and you can call a reinspect or supplement. The homeowner is the strongest tool in the claim and depending on the personality of the homeowner you can set there expectations the right way and they will be extremely motivated to stick to the process along side you if you do end up with an adjuster who won’t approve blatant damage. Agree with the adjuster till it’s time to disagree if they claim something that’s blatantly damaged is not you gotta put your foot down respectfully, again if your homeowner has the right personality and you set expectations properly, they will dog the adjuster if they are being dishonest and you come out looking like a hero for telling them what may happen before it does. Great Video!

[@TheRoofStrategist]

@@charlesbonadies9080 WELL SAID! I agree 100%. You gotta set realistic expectations and cover your butt in the event the adjuster is a stickler. We've all had them and know it can happen. Great advice and thanks for the comment!

[@charlesbonadies9080]

@@TheRoofStrategist absolutely man I’ve got one video on my channel so far but guys like you have inspired me to start getting on the KZbin grind keep up the good work !!

[@TheRoofStrategist]

@@charlesbonadies9080 🙌

[@ryancastner1407]

"Don't chalk anything" You must not be a PA. If you do an inspection in Illinois and don't chalk anything you'll get a denial almost everytime with most companies

[@TheRoofStrategist]

You are correct. I am not a PA and never had to operate with one. Every state is different. Gotta roll with what works for you my dude! We did a number of roofs in IL and never had any issues with this approach. But hey - if that's what you gotta do and it's working then no sense in changing it, right :) ?

[@jaycees1271]

I’m in Illinois and the adjuster does the chalking.

[@TheRoofStrategist]

@@jaycees1271 That was my experience as well!

[@ryancastner1407]

Maybe if you're a contractor. As a PA they have to document your markings. Why would I let an IA walk past facia, siding damage, flashing, and other accessories? These guys almost always miss stuff. Also, half the time these guys won't even mark up hail unless you make dots next to the hits. The other half the time they ask us to make the markings. As far as the roof goes I always ask if they want to do their own thing or want me to make dots. Usually they want me to make dots. If they want to do their thing but don't find any, it is imperative that you make dots so you can file for reinspection. I feel like this is all basic knowledge. I can't believe you run inspections in IL without marking anything up. Lmao

[@TheRoofStrategist]

@@ryancastner1407 Keep doing what works for you my dude. As I say, if it ain't broke - don't fix it. I do agree about asking first. Also, soft metal damage IS something I mark - shingles I don't until asking. I've operated in multiple states and this is how we ran it and never had issues. But hey - to each their own! And as I said, if it ain't broke and it's working for ya - don't change anything.

[@DroneRoofing]

Don’t chalk anything IS bad advice. Chalk everything!

[@TheRoofStrategist]

You do you. I find this varies by region. The 5 states I worked in, if you chalked, you basically guaranteed a denial. But again- if it ain't broke don't fix it :)