IT "specialists" without common sense.

[@rossmanngroup]

Thank you to everyone who made a purchase on eBay via our affiliate link at rossmanngroup.com/ebay for helping support this type of content. Your viewership is appreciated and as always, I hope you learned something!

[@NeoCloud]

Louis Rossmann I try to be in all tech but I’m only human lol, thanks for this message.

[@adammiller9114]

Louis Rossmann oh my gosh!!! How do they don’t know how to do this? I’m learning this in high school. It is easy. You don’t need to be smart to do your job correctly.

[@Wrathlon]

DowskiVision You cant be serious? Nearly everyone is totally fucking useless across the board, its not gender specific in any capacity. In fact all the women in tech I know are on average better than their male counterparts because they flat have to be because of this sort of bullshit attitude. And no if this was a dude I imagine it would have been exactly the same because its still one of your customers and you arent helping the random dickhead company you are helping your customer. Also you are still getting paid for it.

[@witia1]

In my experience people often panic in contact with problems simply because they treat it as "demon box" that do things. And even when given instructions step by step in simple words they "indoctrinated" them self that it is black magic so much that they are simply afraid to do anything. For them risk of breaking it even more is much bigger in their heads than prize of solving problem on their own. So they prefer "specialist". And I get that. I sometimes call such help too even when I'm capable of trying to solve it in other situations. Like bike repairs. I could probably learn how to do that my self. And mentioned case seems to me like becoming "IT specialist" cause there is good cash in it so "why not". And this way You my get person that does that "one thing" well just because it is only thing he/she knows and understands. So as long as all goes according to plan that person can do job well. Outside script there is panic mode. They are not out of passion in this business. Like not every driver is car mechanic or race fan. They where thought bare minimum to fulfil this task of installing and configuring app and there ends their knowledge. And that's probably bad in my opinion but more cause I don't see how you can like Your job this way. But in other hand we don't always get that opportunity to be able to pick job that we like.

[@emiliohontucan4877]

I am better ms access developer than my IT friend when I am just a self taught learner. He doesn't even know how to use a combo box.

[@kalebbruwer]

I took a 2 year course on plugging in VGA and I am now fully certified to plug in VGA screens. How could you expect me to plug in an HDMI cable? You should've hired an HDMI specialist for that part of the job, duh.

[@hoseinqadam]

When are you doing the course for HDMI though?

[@kalebbruwer]

@@hoseinqadam Well, I started now actually. The lockdown gives me time to go through the material myself. I hope to be certified by the end of the year.

[@trollwarlord2967]

how on earth people exist that cannot plug in VGA they have manuals for it. My friend who never used a computer before in his life is capable of finding the VGA and plugging it in because thats how easy it is to use. US education system must be in the drain if IT specialist means you cannot plug in the VGA

[@RObert-ns3nx]

@@trollwarlord2967 r/whooooosshhh

[@trollwarlord2967]

@@RObert-ns3nx thats not an r/woosh moment lmao he actually doesn't know VGA port edit a guy posted something before and deleted his comment

[@lehran2516]

"I don't know how to do that!" Do you have an internet connection? "Yeah why?" You have access to the collective knowledge of all humanity. Good luck!

[@herscher1297]

I used google so often

[@Nj1498]

'No no I left my laptop in my hotel room' "What about your mobile phone?" 'You can access the internet on mobile-phones!?'

[@juannicolascamelogarzon3947]

Boiiiiiiiii. Lost count of how many times I've solved coworkers problems with just google :p

[@incineratorium]

@@juannicolascamelogarzon3947 it seems that you have to have certain skills to Google too. It's true!

[@zuestoots5176]

Thats what i told my sister when she called and asked how to change a bad EGR on her car.. "Google it"

[@ecmorgan69]

“Common sense” isn’t a gift, it’s a curse because you have to endure all the people who lack it.

[@clv603]

You're preaching my gospel, friend.

[@jemfalor]

common sense is overrated. to the IT specialist, it is common sense.

[@MegaIanlee]

golden kid....straight gold

[@flamestoyershadowkill]

it's 60% gift 40% curse

[@mibjt]

@Nonsense Manjaro delete sys32

[@dudleydo-right2853]

I'm not the smartest guy on the block but my "can do" attitude definitely gets me farther than an "I can't" mentality.

[@artv.9989]

I think Alexander the great said something along the lines of : Nothing is impossible for he who tries

[@Zaprozhan]

"Can do!" "I'll learn!"

[@diablo.the.cheater]

The best mentality is I can't but i do it anyway,with google, blessed be google with all my personal information.

[@leflavius_nl5370]

" Can't YET" is the best mentality

[@Daya337]

Not to be rude but hey, use shift or ctrl instead of spacebar to wake up a computer. Because if there is some kind of message up on screen and it is an active window, space bar often ends up actually interacting with the ok or cancel button on that message / popup.

[@rossmanngroup]

+Dayaa Mar Sana good point.

[@Daya337]

Thank you, keep being awesome! Excellent videos too.

[@standuporshutup]

That has screwed me over a number of times. Most of the time, it's start installing software, monitor went to sleep, hit spacebar. Oh crap I agreed to the "free trial" and "browser extension." Then uninstall said extension and disable the bloody trial.

[@JF32304]

Good point.

[@BeogradskiPlatan]

Well, true. But I prefer one finger quick touch on any ARROW key... done.

[@AnthonyHandcock]

My favourite idiot IT guy story... I get a call from a customer who wants me to come out and fix their microfilm reader printer which was 'dead'. I ask the obvious questions like... "Are you sure it's plugged in?" and "have you checked the 'doors' are all shut?" and I get the usual "Yes, yes of course I have!" so off I go forty miles down the road to have a look. When I get there the machine has been moved from its old position in the office to the server room and there it was not plugged in. There was one double socket in the room with the server plugged in one hole and an electric kettle plugged into the other. "There... It's not plugged in." says I... "I'm afraid you're still going to have to pay my call out fee and minimum labour charge so if you'd just sign here please..." So the guy signs and then reaches down and pulls not the plug on the kettle but the plug leading to the server... The one next to the sign saying in big red letters "DO NOT SWITCH OFF!" and plugs in the reader printer. This gibbering moron was their IT department. As for why there was an electric kettle in a server room... I don't know either.

[@usoap141]

they wanna make the server room moist and comfy for the computers LMAO

[@mikem9536]

@@usoap141 For the earl grey tea.

[@jacquesb5248]

I have also charged someone a callout and labour charge just to switch something on

[@theblackcatvieweraccount5402]

I once had a lady come into Walmart. She wanted to replace her year and a half old phone. I asked her what's wrong with it? She told me that a year ago(from the date that she came to Walmart) it stopped accessing the internet. 6 months after that it stopped taking phone calls at all. And last week it stopped receiving text. I asked if I could see her phone. I checked the awake time and it was legit at 99:99:99. She had NEVER turned her phone off... Ever... I took the battery out for ten seconds. Turned it back on. It worked like new. I had at least one customer like this a week.

[@ИванОмельченко-б7в]

Why should he? Maybe I don't understand something but it's about shitty software that requires reboots caused by memory leaks or other shit, it's not about "dumb" customers that hadn't even told to do like that. And from her possible previous experience of keyboard phones that may make no sense.

[@donovandelozier7156]

@@ИванОмельченко-б7в all computers need to be turned off every now and again.

[@tonydavis9495]

@@ИванОмельченко-б7в Good point about memory leaks and crap software. I guess that is why most modern smart phones have a "garbage and memory and stale cache clear" app. I think many lazy or inexperienced developers just want to push out their apps too quickly to make money, without giving much thought to cleanup code.

[@Red_Foxxy_Fox]

@@ИванОмельченко-б7в Computers need to sleep, just like you, don't be cruel to them

[@adammoussa7295]

@@donovandelozier7156 **sight** except linux...

[@TheAnon03]

The US education system (ours too really, but the US especialy) is geared towards teaching people the answers to the tests, not how to come up with the answers for themselves.

[@ggpl8117]

TheAnon03 i am in computer science school and alot of basic stuff is completely missing and only way to learn that is either fucking googling it yourself or going to colege

[@ThePalatineHill]

that really depends on the teacher but for the most part that's true. I've had teachers where (college mainly) the answer was worth only 1/7 from the total score

[@Eyem1337]

TheAnon03 I had a college professor for a final exam give us a list of 10 questions and we had to pick 4 for our exam (3 days before the exam). So I picked my 4, went to the college library to find a book to study it and guess what... the exact questions WITH THE ANSWERS were in that text book. Aced it 100% and got called out on it I said the answers and questions were freely available. There’s nothing he could do, same for the school.

[@DD-sw1dd]

I agree....but I thought it was a worldwide issue. Especially with US and Europe public schools.

[@kitsunekid16]

True. When I was in high-school the practice test ended up being literally the same as the final test for a few teachers

[@zeromailss]

One of the few things I learn after going into the real world for a while is that Common Sense is surprisingly not that common

[@serenadesilhout]

"Common sense" is actually quite uncommon

[@ナフィズロイ]

Common sense is actually the rarest thing in this entire earth.

[@resdyne9590]

First you have to define what common sense is

[@tibfulv]

It's a bit worse than that, actually. Common sense used to be common, because we used to teach it. It's based on curiosity and logic, the latter of which was a subject in the trivium. The Socialists had it thrown out, apparently thinking nothing bad would result from removing it.

[@MrBuns-yi2hk]

にゃあエイリアンMeowAlien uncommon sense?

[@WizardNumberNext]

Well if this guy was charging 10k-20k, then you should charge him 5k for connecting monitor

[@Asharas]

I remember a little personal story: I called my ISP to notify them my connection was in trouble, giving them infos like bandwidth and ping. The "IT expert" on the phone cluelessly asked me "What's a ping?" I hanged up...

[@nicolopez2181]

Close the windows, you were letting the wifi out

[@aryamanrajaputra9753]

@@nicolopez2181 i hope this is sarcasm

[@Lousy_Bastard]

@@aryamanrajaputra9753 Oh my your slow if you actually had to ask that.

[@aryamanrajaputra9753]

@@Lousy_Bastard i know it was probably sarcasm, but some people are dumb enough to believe that [not calling poster dumb]

[@n3rdst0rm]

Did they ask you to unplug it and wait a minute.

[@b00nish]

Hahaha, yes, I run a small IT support company for over 10 years now and I see this all the time. So called "specialists" for specific business software are the worst. Those people literally can't plug a cable in, create an user account, make a network share or whatever. The only thing they can is click "Next" in the installer of their software. I regularly get calls where business owners ask me if I could come and hold hands with the "specialist" from the company they bought their expensive business software from because the guy refuses to do anything other on their computers than click "Next" in his installer... they usually claim that it's company policy and that they don't want to be responsible for anything. Sad thing is: They ACTUALLY f*ck up the customers computer when you convince them to do any actual work. So don't do this, even if it seems impossible to you that one could f*ck up in such a situation! A while ago I had a case where some business software guy managed to render all four computers in a small architecture firm useless, when he tried to create a network share for his software (the company had no server at that time). I still don't really know how he did it, but after his attempts, you couldn't login on any account on any of those computers. Best thing was: After shutting down the whole company he left because he had to go to the next customer... so they made an emergency call to me, to restore the functionality of their system... Of course, a lot of the poeple in IT are not only incompetent but also fraudulent. Every few weeks I'm confronted with customers that have been massively lied to and/or overcharged by other IT specialists. One guy in my area systematically sells computer systems to (mostly elder) private persons that are worth 1000 - 2000$ and charges them 5000 - 6000$. And that's just one example of a hundred. Truth ist: Knowing nothing and clicking "next" in an installer or ripping people off can bring you much more money in tech than actually knowing what you are doing. In the end it's the fair and competent guys like us that hear the wailing of the ripped-off customers and in the end are even asked for a discount since the customers have already wasted all their money on the idiots and freudsters.

[@EarlFaulk]

My teacher from that scam NIT school I went to ripped me off by building a PC where the mobo wasnt mounted correctly and shorted out. I seem to recall he shut it off before POST was done when I went to pick it up.

[@xys007]

I work with "specialists" on a daily basis and I have no idea what 90% of them are paid for.

[@trens1005]

I know that feel, North Carolina is bad for that in the educational system. One woman had sticky keys enabled.

[@madcircle7311]

Prestige probably

[@sokolum]

Good, same thing way when you are walking into a hospital.

[@Sypaka]

You know you work with a moron, if you see him having "one click" and "Jump mouse to default button" enabled at the same time. Now imagine, you come to him, not knowing he has this enabled. You put your USB drive in and it fails to detect the volume right at the moment you double-click the drive. What you end up is: You click the drive at the first click, get an error message and the fucking mouse cursor snaps to the button saying "FORMAT" and this happens in the same time span of a double click around ~240ms

[@Wrathlon]

ExcentriX Holy shit why would you ever set it up like that? Did you bitch slap him with his PC?

[@etjrowe]

PREACH! I'm in the Navy and we have specific ratings (job specialties). I'm technically an Electronics Technician, an ET. But I've started referring to myself as Everything Tech, because I am so tired of lazy people saying "I'm not trained to do that" or "that's not my job". I was trained to repair electronics, mostly radios and radar. But I'm currently working as a system admin, because that is what I need to be able to do right now. I have no mechanic experience, but I've taken apart and repaired the diesel engine in a HMMV because no one else could be bothered to fix it and I needed it to run. I learned to repair generators and HVAC systems because we didn't have anyone "qualified" at the time. I learned to pick locks because no one in the military seems to be able to keep track of a set of keys for more than a few days. We live in a time when the information you need to learn almost ANYTHING is available nearly instantly anywhere you go. Fuck the specialist attitude. Love your videos. Tons of good stuff. Keep it up!

[@rossmanngroup]

+etjrowe thank you!

[@bmwguy145]

Well said! I think it's a great thing to kind of be a jack of all trades type

[@Zaprozhan]

Right on! "Can do!" and "I'll figure it out!" I once referred to myself as the "guy who does what no one else is qualified to do."

[@roam3r690]

When I was in high school my class went to a computer lab to work on a project. Legend says that there was a computer that didn't work for years. I turned it on and it beeped a few times. I searched up the error code for that computer and it was the ram. I open it, take out the ram, put it back in and turn it on. It worked. Apparently my school is supposed to have some IT guys that fix these things, but obviously they are too busy doing other things for years to fix a computer for 2 mins.

[@Lyoko1309]

You should've sent them a bill.

[@JeFi2]

...and I still can't get a job in IT

[@TheGamersRace]

Ikr

[@nimisidiv9244]

+99MHz of Gaming can i charge u 10k-20k to install something...

[@nustada]

+99MHz of Gaming Stop waiting for a job. Hire yourself. If you can't hire yourself, maybe you don't deserve a job.

[@morxmeister11]

+nustada not knowing different laws for self empliyment in different countries, just talking shit, thx.

[@Strider9655]

+99MHz of Gaming I had the same issue, i'm an electronics engineer, self taught in IT, I ran my own IT business until I couldn't handle the stress of dealing with stupid customers. I applied to work at a local school, doing their IT, I would have been working with an old friend of mine, but they gave the job to some graduate in computer science WHO on their first day couldn't even do a clean install of Windows AND jammed a USB mouse into a parallel printer port (how is that even possible?). Want a job in IT? get a worthless degree and talk a lot of BS.

[@GarryReyom]

I Google my way through life and end up knowing how to do not just anything I'm required to, but even things I will never need to know. I'm a photographer but I know the steps to make a sink out of a rock. Hell I've watched Primative Technology because absorbing information is interesting and fun. I would hate myself if I became incompetent.

[@invertedv12powerhouse77]

yeah I feel ya.... I hate feeling incompetent. im a mechanic right now even ive never actually work on many thing besides tiny things, making 2 models but I try to catch up as much as I can. I got a pretty good eye for diagnostics however, especially electricity, hydraulics and computers

[@egonieser]

Garry Reyom Indeed. In the age of Google there is no such thing as "don't know", there is a tutorial or a manual for just about anything man or even alien-made (lol). Problem is people can't be arsed. When i don't know something, a quick online search will educate me, be it a new standard for a lightbulb or latest developments in string theory.

[@GarryReyom]

Egonieser Locman alien made? Time to Google!

[@egonieser]

***** Well, obviously that was a joke... Or was it...?

[@GarryReyom]

You've heard of the x-files right? Definitely not a joke

[@mikethewordsmith4263]

Google. The one, real, IT skill that I use most is knowing how to manipulate search terms to find, utilize, and continue utilizing the information I need. When something changes? You find the next person that knows what they're doing or someone with similar issues and you figure it out. Then you JUST. KEEP. DOING. THAT.

[@P07AT0]

Amen. I keep doing that and people are in awe of my "amazing IT skills" and keep asking me to fix their shit even though I know any person could go online, read and fix stuff alone.. Its actually annoying how lazy people have become.

[@Haki145]

@@P07AT0 Exactly, whenever someone is describing a problem they're having with let's say a phone or something I always ask "Did you Google it or maybe tried going into settings?" Most of the time the answer is no, why people do that? And whats even worse is that this applies to many other things, not only IT related stuff, "hey what's the phone of that store?" Just google it. "Hey what does this word mean?" Fucking google it.

[@P07AT0]

@@Haki145 If a person built it a person can figure out how it works.

[@jalsol]

it's just that not anyone can have the ability to "do searches online", even in these days, idky but it's just like that, many people ask me to fix their stuff and I just tell them to search for the damn keywords when I don't have time, it works most of the time

[@IanMellows]

Hi Louis. Sometimes so called "safety legislation" blocks your path in the most annoying way. My central heating boiler failed (no ignition) and I quickly realized that the control board was at fault since it was one of my own designs from a few years back. I could quickly diagnose the fault down to a faulty diode (the one fitted was not to my spec) but I could not remove the board to repair it without breaking the security seal. No choice but to call in the gas board "qualified" technician who in fairness quickly diagnosed a faulty control board and quoted me €400 plus labour. we sold these to the manufacturer for €12.49 plus the fact that I knew it only needed a 5 cent diode. Luckily being a semi state body the obligatory "lunch time" arrived and the guy bade me farewell, promising to be back shortly. Well guess what, he left the board on the worktop and I seized the opportunity to replace the diode. After returning from his lunch some 2 hours later I suggested he try the board again just in case it was merely a bad connection. He agreed and lo and behold everything was perfect. So there you have it I was not "qualified" to repair my own design

[@bbgun061]

You should have just broken the seal. Who's gonna know?

[@MrFinlandery]

maybe insurance company etc, if it blows up etc?

[@erilgaz]

Sadly, such legislation is often needed to prevent people from killing themselves and the unfortunate people around them.

[@SpamDestroyer]

Very true. At a metalworking complex I used to work at I witnessed the CEO's son high on ego try to fix a CNC machine himself only for him to touch the wrong things and electrocute himself to death.

[@erilgaz]

@Undefined Lastname Yeah, let's allow people to DIY the wiring in their apartments. It's not like there are other people who would be harmed by a fire. The truth is that usually, when a person does a stupid thing, it harms the people around him or her as well.

[@dj_them]

"If somebody came up with this shit, who is a human, then I as a human can also figure it out." This is my new fucking motto

[@nicoredje]

If you can not plug in a monitor you should not call yourself a IT specialist...

[@TheRealFobican]

Idiocracy is becoming real.

[@myes344]

Oh o back to school for this it dude

[@myes344]

No joke a co worker ask what is electrolyte

[@_VI701]

@Ricardo Santos but they still should be able to plug a fucking cable in.

[@Gadzinisko]

Or a person living in a XXI century. Reminds me of a scene from IT Crowd when Roy asks someone on the phone "You do know how a button works? (...) Excuse me, are you from the past?"

[@SolidStateWorkshop]

"If somebody came up with this shit, who is a human, then I as a human can also figure it out." Absolutely spot on, sir.

[@MarshallMathersthe7th]

+SolidStateWorkshop What if im not human.

[@SolidStateWorkshop]

Then props for figuring out how to use a computer and write in english.

[@lmeza1983]

Solid State Workshop resources and time play a huge role, so is not enough to be a human.

[@neglesaks]

Louis, how much did your VGA certification course cost?

[@Nikarus2370]

Bout $75 when I bought my first monitor

[@swapnilkumbhare4357]

When I reinstalled Windows 10 on my laptop, my roommate asked me if I had a "OS installation course". The best part, he's doing a course in Computer Science Engineering.

[@grifon97]

you made this up, didn't ya? :D does not Computer Science course begin by "install linux to your computer, possibly along your old Win instalation"?

[@swapnilkumbhare4357]

Tomáš Kasl No, we are not taught to install an OS maybe because it would take a lot of time as most of the Universities do not have projectors in every classroom and the teachers would have to explain it using chalk and blackboard. Here are 2 more incidents I remember: Once a guy came to me saying that his laptop is running slow just after 2 days of purchase. Reason? 2gb RAM running Windows 10 x64. My relative wanted to buy a PC (including monitor, keyboard, speakers, mouse and the usual stuff like antivirus) for his son, so he asked me how much could it cost. I told him it will cost a minimum $350-$500 which was very expensive for him. Clearly annoyed, he bought a "New" PC from his friend for $200. Later when I visited them I checked the specifications. It had celeron, 2gb DDR2 RAM, 80gb HDD, windows XP. They all sound like they are made up. But the cringe is real. Sorry for the long comment.

[@B3Band]

No. You are not taught to install an OS because if you can't install an OS, you don't deserve to even be enrolled in that school.

[@sideshowbob1544]

Millionaire business owner runs Windows server 2006 on a ten year old PC with 2GB of RAM ( well you could log into it, and it somehow manged to serve files, but backups always failed, which they didn't seem concerned about, it did not even have resources to update virus signatures) When I tried to explain these things to him, and mentioned that the server that runs his WHOLE BUSINESS is due to fail completely, he blew me off. What he was concerned about was that his ten year old laptop with its ten year old battery wouldn't hold a charge. Then calls me up on a Friday at 5pm saying his server is down (No shit Sherlock) and expected me to come out immediately and fix it for $25 an hour! And that was the end of that business relationship. Good luck with Geek Squad.

[@zhen86]

server 2006?

[@microdesigns2000]

zhen86 lol

[@k.chriscaldwell4141]

How about clients that won't let you lock down their PCs out of fear of alienating their staff, but want to know why you need to come out so often?!

[@Nj1498]

pong lenis He probably means 2016?

[@OnlyKaerius]

He probably means Vista Business, the 2006 version of windows NT.

[@BiscuitHead22]

Oh please, everyone knows you have to be a level 97 Necromancer in order to be able to cast VGA spells.

[@ThoolooExpress]

Anybody who shows up without a laptop, login information, the ability to check their email on their phone, or the common sense to plug in a VGA cable does not deserve to be called a "specialist"

[@RMA12]

+ThoolooExpress In british IT Land, we say "specialist are special." {needs}

[@mediacrisp]

+Ryan Abbott Do we?

[@mediacrisp]

No, suck it yourself mate

[@excitedaboutlearning1639]

One thing Louis has made me realize is that stopping saying, "I don't know," and replacing it by, "How, what etc." definitely gets you far. Instead of defaulting to ask others, you become independent.

[@animujdev8917]

But did He update Acrobat Reader ?

[@jddelarosa]

hahahahah

[@CheckEmGG]

Animuj Michal just install Google Ultron. it has PDF reader

[@keyboardwarrior3327]

Animuj Michal few people will get this, I'm lucky to be a part of the few

[@markkeilys]

A surprising number of people will get this Keyboard Warrior.

[@airelek3757]

Don't dude it was hacked.......

[@madumlao]

Advice for KVMs, just in case some idiot leaves a "Do you want to format this computer and sell your soul to Satan" dialog box on, use control, shift, or caps lock (rather than spacebar) as your default resume key.

[@ELVTechnology]

Windows will usually send you to a login screen, not the current session.

[@BattousaiHBr]

That sounds like a needless suggestion to a situation that only a completely imbecile and moronic person would do. Based on my coworkers, I'll do it.

[@TheGodCold]

+1 to this suggestion. Saved my ass one time

[@ELVTechnology]

@StoveToast timed out screen? By default sleep will send you to the lock screen, as will the screensaver.

[@rybaluc]

I usually use servers with builtin remote management and KVM. I never bother with consumer grade hw and external KVM facility. Especially if even cheaper servers are equipped or can be optionally equipped with it those days. WIth such system you can even flash bios and reinstall os remotely from scratch.

[@Matty0mega]

I worked for a server maintenance company and one of my customers was a group of hospitals. One hospital had a domain controller that was "down". I got a call for it at midnight. Local support didn't know what to do. I go to my office, grab some possible parts, head over to the hospital and see nothing on the screen. Hitting a key did nothing, KVM connected. I got a monitor and keyboard, made a quick crash cart, and hooked it up and see something on the screen: "the error log is full. Press F1 to continue". I clear the error log, server boots in to windows, domain controller is back online. This did help prove that the vendor didn't configure redundancy properly, but the local support didn't think to plug in a monitor and see what was going on bc technically a monitor was already plugged in. So in short, hitting F1 to continue helped me get a job there a few years later, which helped them as well. 11 years later, I'm still here.

[@zushiba]

I loved every minute of this rant. I've dealt with vendors like this who have no clue what they're doing with anything outside their very specific area and it's frustrating to all hell.

[@accordinglyryan]

...are you trying to tell me an IT professional can't plug in a fucking VGA cable!??!?!?! I must be the next Einstein, fuck...

[@MrKillswitch88]

+Dell0304 Impressive stupidity isn't it, just imagine if they had to build a a server let alone mess with anything ancient. People my age are clueless about ancient things like XT/AT era machines that businesses use for industrial use ect.

[@accordinglyryan]

The sad part is, I'm 18 and I own at least one AT machine, and I know how it works. Computers aren't rocket science. Like Louis said, it's not so much about your certs or anything, it's about having some common sense.

[@aozora7]

+Dell0304 Probably one of those idiots that got into IT because he thought it paid well, while having zero interest or experience in the field. Most people who are actually interested in IT, build their own PCs, so they know how to plug in a goddamn monitor and much more.

[@leandrolaporta2196]

+MrKillswitch88 exactly, I will love to see them trying to setup a multi-io card with the jumpers, or deal with a computone multiport hehe, is so easy now...

[@youtubasoarus]

+Dell0304 I can only imagine if it was a DVI-D or DVI-I or ... any other DVI type cable... that lady would have lost her fucking mind.

[@bschraders]

One 3rd party tech once tried to pull a live server out of a rack without unplugging anything, to replace a drive in a front hotswap bay....

[@ryanpatrick1984]

"Doesn't give two shits of a fuck". I like that. I have now added that to my list of funny things to say and impress people with. Thank you.

[@JuanMorales-bv7qr]

+Ryan Patrick "half a flying shit" is a pretty decent one too

[@Tumathy]

How in the fuck can't an "IT Specialist" plug in a monitor and charge $20k?, Jesus fucking Christ.

[@ntZeta]

The thing is accountability. Sometimes being nice and helping someone fires back. If you touch something you own it. If for some reason that thing you touched and did something as simple as plugging a monitor fails, people will ask who touched it. And you will be responsible. Even if what you did has absolutely nothing to do with the problem they will still blame you.

[@lordmetroid]

If that is the level of an IT-specialist, I suppose I will have to call myself "Super IT-specialist, over 9000"!

[@EvenTheDogAgrees]

Wouldn't do that if I were you. Before you know, you'll be running around "fixing" everyone's computer after they installed the latest malware again. Oh, and if ever you find yourself becoming a software developer: don't be like me and actually tell people when they ask... Instead, tell 'em you're a teamlead, or in middle management or something. Not software developer, not even accountant! Pick something with absolutely zero real-world applicable skills. It's the only way to protect your gaming time. ;)

[@tdkuk1]

HEADSHOT!!!!!!

[@h4t3sp4wn244]

Just tell them you work at denny's and you got told off last week about giving discounts or having visitors so don't bother asking or coming in...also if you have a company car with the logo splattered all over it, just tell them you bought it super cheap because of the branding and you plan on getting it repainted soon. If you have to answer your phone with the business's name and standard greeting, just tell them you're helping a friend. If you have to wear a uniform with the business logo, just tell them [Business Name] makes some really great shirts, and then talk about how stain resistant it is or some shit. If they get interested in your miracle shirt and ask where they can get one, just tell them you got it in another country that time you were out on uh denny's....er..related...uh... Fuck it, just tell them you fudged your references, embellished your resume, and you have no idea what you're doing at your job. *Bonus points if it's true*

[@pistonpilot]

I guarantee you that most of these IT specialists have certifications up the ying yang. Years ago I was working Server 2000 via command (cacls no less) and in walks the next latest and greatest to tell me he has all the microsoft certs. As he is watching me work, he says "what is that?" Hmmm, it's the command line. He says it again, "what is that?"

[@antred11]

pistonpilot I have a whole buch of certs myself, most of which are completely meaningless. They pretty much hand them out just for showing up.

[@pistonpilot]

That's not entirely true. I had at one time some Cisco certifications. I worked hard to get them. You didn't get them by showing up, you got them by passing the certification test.

[@antred11]

pistonpilot Well yes, obviously. But really, how challenging were those tests?

[@ashleyjohansson230]

Microsoft specialists are so fucking retarded. Whenever you ask a question on microsoft's website with those "specialists" , they always give some of the dumbest answers to questions about using Windows. Some thinking Windows 7 and windows XP are the same thing, some telling you that you need to use the goddamn CMD just to access the control panel which already has a shortcut on the start button, and some saying your PC is not good enough to run new microsoft software when you have an i7 with 8GB of ram with a 400 dollar GPU, and some saying that an important windows process in the taskmanager is a virus, this is so ridiculous, seriously.

[@polar-lights5778]

And then the bastards mark the issue as solved and lock the thread, so no-one can give a real answer.

[@bradleycheek8520]

Tbh I knew how to plug in a VGA monitor by the time I was like 5. Blue plug goes to blue plug; power goes to the wall. It's really not that complicated

[@hamiltonsystems]

You would be surprised how many bent pins I come across.

[@bradleycheek8520]

@Carl Matthew Hamilton - CHTSI Fair enough, but if you plug it in and the plug fits, but you still don't get a signal, then you know your problem isn't the type of connector, and is more likely the physical integrity of said connector. It's a basic troubleshooting process.

[@Lagggerengineering]

Yeah there was an "IT specialist" at my school... She had a job to restrict students from going to some sites, from installing applications and so on. So she installed the Microsoft parent or whatever it is called on all computers and called it a day... My brother after a week showed her 3 ways of going around that software. He was a student too BTW...

[@pugzila4352]

Lagger Onesixfour idk how someone who is supposed to be an expert in stuff like that can't expect something like a vpn

[@pugzila4352]

Sharded Gem lol that's weak, my school uses fortiguard which on its own a vpn should make quick work of. But i think they bundled it with a Vpn blocker. It's a pain in the ass, fortiguard is wicked intrusive. It's just cancer.

[@GovG33k]

Students are like prisoners. They have nothing but time and motivation to figure a way around controls. Most School IT people are union and do their best to avoid doing actual work.

[@Ricky9111999]

Want to be a IT specialist? Can you plug in a vga cable?You can?Congrats! You're already a professional it specialist!

[@roborexton]

Ricky9111999 No no no no no. If you can plug in monitor you're not an IT specialist. You're a god amongst men. One time I successfully installed Google Chrome and I can proudly call myself a level 3 IT guy. I'm pretty sure that to master monitor installation you have to be at least a level 70 IT guy, or a level 8 Wizard.

[@tenshi7angel]

I must be a Grandmaster IT Specialist and a Plumber. I built my whole machine, and liquid cooled it with a 560 mm radiator, 1080 SLI, and it's on a utility cart so I can setup my HTC Vive in any room I want. What the fuck with the "cannot plug a cable in for a 10,000 ~ 20,000 dollar job"? You could have a professional killer do a hit job for that money, and see a picture of a dead body. =w=

[@pedrofigueroa7342]

te nshi7angel

[@Olivia-W]

Welcome to the ranks of "People Who Have Brains." Please visit reddit's Tales From Tech Support to see more.

[@lotem2236]

RoboRexton oh shit, I'm god then, I built my own computer and repair my own tech

[@henrymmene4470]

This reminds me of when I was buying a CPU. I was literally forced to start teaching someone who is selling these stuff about cores, socket and generations of CPU.

[@Coolabhinavsingh9]

Henry Mmene i see you’re a man of culture 🧐

[@-Duyuc-CA-N]

r/iamverysmart

[@spacewad8745]

happens to me every time I visit my local store. Also the weird look the guy gives you is nasty.

[@workingonanames]

@@-Duyuc-CA-N Are they though? Trying to hard or even at all I mean

[@slimgibbs14]

i learned to hook up a vga monitor when i was 10. i looked at it and hooked it up

[@wareagle3065]

+Shad0 R3ap3r Gaming I'm sure a 4 year old could do it if it wasn't for the screws. Blue goes with blue, crazy right?

[@PimpMatt0]

+wareagle3065 Like legos.

[@prizedcoffeecup]

Hell, I remember before I knew things about computers that I wanted to fix an issue my first one had initially, where kicking it would make it reboot or die. I opened it not knowing what to expect, but giving no fucks about it being more broken afterwards, and I found one plug backed out quite a bit. I put 2 and 2 together, thinking that my Genesis controller would not work correctly if the plug weren't inserted all the way, and pushed in the plug of that fat ass ribbon cable. No more stalls and crashes from small amounts of shock. Lesson: Ride a tire swing, and you'll always go back to where you started. Ride a bike and you can go wherever the fuck you please.

[@o0Donuts0o]

Congratulations. You matched the colours. You can thank the PC'97 spec for that.

[@marcywantsto7553]

When you want something done, do it yourself. Don't know how to do it? Figure it out, we have google. And if you are still having trouble, use your brain and try harder. Anyone can fix a computer if they try and take the time.

[@NocturneXIII]

While this rant is hilarious, the fact that we have IT specialists wandering out there who don't know how to even plug in a monitor/keyboard disturbs me greatly.

[@WBush-uc9pe]

3:28 "doesn't give two shits of a fuck" Clearly, I need to work on my cursing game... Well said sir!

[@JeremieLariviere]

just watched this. i totally hear ya. i nearly blew my stack when the IT tech defined Chrome as a virus because he didn't know how to set default programs.

[@bigo93]

2001 I wasnt sure how to add a network card to my PC and had to have a friend show me. Today I am the go-to IT guy, and know tonnes more than that friend.

[@mr.sandman5311]

"Don't confuse schooling with education" - Elon Musk

[@finderrio]

Elon Musk is a clown

[@Omlet221]

sebb - thanks for your input

[@finderrio]

@@Omlet221 he's a buffoon then.

[@realmcafee]

hyperloop by 2020 - elon musk

[@aedenwalker451]

@@lilylopnco vaush on yt has a pretty good take on Elon musk.

[@ShannonLandsberger]

This is one of my favorite videos that you have released. I learned early on that learning how to fix anything that I can figure out was useful and needed. I also had an electronics instructor that impressed into us that the guy that can figure out how things work and fix it will always be more needed and secure in his job than the guy who only knows how to swap a part. In my life I have only been unemployed one time that lasted more than a few days, and with only a tech school certificate in electronics, I work at a relatively high level within my organization.

[@賴志偉-d7h]

I experienced what you said first hand. I attended graduate school in the US. One day, when I was doing my thesis, I messed around with my glasses because one of the legs was wobbly. The tiny screw came off and I couldn't put it back. I rushed to the nearest optician which was in a mall. There was a long line and the guy at the front desk told me repair would cost me $20+. I couldn't wait so I went to a sunglasses shop in the same mall. The first thing the guy at the shop said when I show him my glasses was "Are those correction glasses? ... Wow... I'm not suppose to touch those. It will get me into trouble." I asked him very nicely and told him that I have a paper to finish and he finally agreed to fix my glasses. Sqink sqink sqink... took him 2 seconds. Now I carry a mini-screwdriver wherever I go just in case. I like your videos and I think you are a damn smart person. People should realize that a certificate/degree/education doesn't make you smart, just perhaps more of a bigot. Come on America! Where's that can-do spirit?

[@dyingbreed5386]

I completely understand your frustration. Been in the industry for nearly 25 years and I can't think of a single time when I said "I don't know" without immediately following it with "but I'll figure it out." That's why people who were my boss when I started now work under me. Specializing in one area is great but you need to at least have a basic understanding of all surrounding technologies if you want to be truly successful.

[@bluzshadez]

Louis, I appreciate your brutal honesty! I am not a Techie, but I love watching your videos because of your Critical Thinking and Analytical prowess.

[@ACOnetwork]

I will say something too. This video, reminded me how idiotic some computer service stores can be ... . One of my stories, that above statement is correct: Once, someone goes to store, says that DVD-burner is not working and they keept computer for 3 days and what do you think, what did they say? "Sorry, your DVD-burner died, you need another one". Ok then costumer agreed and they added new burner in. They left old one as agreed. After one week, that person came to me, and said, that old's DVD-burner light still turns on and if I can help him. I said ofcourse. When I opened computer case, IDE and power cable are still connected to a old burner. Just for kicks, I only pulled out both connectors and connected them back, turned computer on and DVD-burner was working like a charm. So ... what do you think about this situation? There was been even easier and harder things, where "technicians" done theirs "great" work. I too do not have college, just high school, almost all things I know, I learned by my self. And even not, that I am not programing websites and apps for Android, because of my health issues. I can still beat manny techs by using logic and research, while is not too complex. I just hate those people, that calls themself "technician"... so anyone wants to share your story? By the way, Louis, great video =)

[@konsyjes]

dude, i know that dance. it's called "I'll say anything just to not have to think".

[@t4iga121]

Education doesn't necessarily make you smart. I would dissagree and definitely say you are smart because you took your time and sit down, lokk around and understand the world better. Something that is very important nowadays.

[@itsbasil1126]

+1

[@chrits3396]

+Ni De Education alone doesn't make you smart. You can recite the OSI layer and give out all network topology but if you can't apply that knowledge to something practical then you are just as useful as paperweight.

[@Triskster]

+Ni De Exactly! Being smart is not knowing all the answers, being smart is knowing where to find the answers.

[@petriukasp]

+Ni De Education is what other people do to you, learning is what you do to yourserf. - Joi Lto And as a great freaking example i have a buddy in my IT course who does not know how to boot windows from usb even after watching and reading how to change bios setting. Yes education is important but if the person is not using it well then where is the problem in the persons actions or education ... you get the point

[@playcloudpluspc]

I agree, I think you are being modest, Louis. Just because you find some of these things easy it doesn't mean that most do. I found certain things easy to troubleshoot and solve that my fellow students(some studying Computer Science like me) just could not understand and this was at a top University and involved Windows troubleshooting, so not very hard. From one University drop out(health reasons) to another I think you've done extremely well.

[@theprince08853]

That monitor story is unbelievable.

[@alefer0130]

Not if you've worked in the IT field in the last five years. The bar for being called a specialist is so low that it's actually fairly common to hear stupid shit like this.

[@theprince08853]

+Alex Fernandez I've worked in IT for 2 years. embedded C++ developer. All of our contractors have been exceptional and professional. I wonder what she was a specialist in...

[@alefer0130]

+theprince08853 Okay so you actually got what you paid for then. Trust me, it's pretty pathetic out there.

[@jcobnl]

Curiousity is what made technology, it's something every person is born with. What happened with curiousity these days? Really happened: *sees an 'ok' button, the only clickable thing on screen. "what should i do?" i heard a customer asking....

[@WafflesOinc]

Ricardo Schuchmann basically everyone I know who isn’t in tech

[@JoeCubicle]

Thank you for this Louis. I've been a Dev for 18 years and I am not the brightest knife in the box by any means. What I can do is think, step back and look at the big pic, actually deal with people, understand what they need/want vs what they say, be polite and professional despite my 'feelings' toward them and get the job done despite roadblocks. I tell my kids all the time that they will NEVER have to worry about having a job ever if you do a couple things. Be real during an interview, be calm, think, treat people nice, admit when you don't know something then go figure it out, follow up with people a week after a fix, show people you care and if you do those things better than the actual work you do (to a point) you will be loved and needed thus retaining a job. UGH!! Great vids Louis!

[@rossmanngroup]

+JoeCubicle Thank you!

[@wau-l9]

"I can put together a Linux distribution without reading the Gentoo manual" I laughed at that for God knows how long

[@mkmead2006]

Louis, I would agree. It' a weird mindset. I run into it sometimes over the years and I have been working in IT since 1997. I used to work at a VAR and have these people come in to do software installs or hardware installs and have no clue about how any other technology which is also part of their field works. They fear change, don't have common sense or fear learning something new. I am pretty self-taught as well. You have to be able to learn these things and not be afraid of it.

[@StefanTravis]

If I call myself an IT specialist can I...please? Actually, I now never tell people I know about computers, because they expect me to (1) be magically expert in every electronic device ever invented and (2) fix every IT problem instantly, permanently and for free. Oh, and (3) take the blame for their breaking my fixes. So now I have time for the finer things in life. Like, for instance....

[@AshenTiger]

+Stefan Travis "I spilled coffee on my computer and you were the last to fix it, therefore it's your fault" -Client logic

[@goldwinger5434]

Quite a few years ago, I was between jobs and was working part-time at a McD's on the late night shift. One night our "district IT person" to install new software. She didn't know how to open the CD-ROM drive. Seriously. I had to open the drive for her. I asked how she got the job and it was a "reward" for having been a good store manager. The truly sad thing is that I had applied for that position but I wasn't considered qualified even though I had spent twenty years as a programmer and had done network installs and configurations during that time as well. Sadly, too often in the tech world, you don't have to know much to get a job but knowing too much can keep you from getting a job.

[@huzaimihusnikhusni6002]

Agree..

[@hengineer]

I would have refused. "Sorry I'm not qualified"

[@leonardBeni]

based on my experience, IT guy that have so much competency, are the one who swears a lot.. haha

[@ablebaker8664]

Ali Abdallah This shit... right here.

[@Corvid]

It takes someone who's good at their job to realised how screwed they are :D

[@luisgonzalez5482]

Corvid "Fuck man, they removed that shit?! I'm going to fucking kill myself."

[@Olivia-W]

8 Becacause these words are *_The Words of Power,_* and they will help you. They will help you when the servers die, the backups are either erroring or fried, along with your job, and you have five criticals still to do within the hour.

[@TheWolfiet]

Dear god thank you for saying this.

[@AMindInOverdrive]

I was doing some computer work in a dental office reception and between the two reception computers there was a printer. It was physically connect to one of the computers via USB cable. But the lady using the other computer said she cannot print to that printer. I asked why and she said their previous IT guy said it's not possible. So I say "That's odd. Are you sure?" She says "Definitely! He swore it's not possible" Every time she printed something (which was MANY times a day) she had to get up and go to the other side of the room where there was a large networked laser printer/fax. So I'm thinking of different scenarios in my head as to what weird incompatibilities could cause this anomaly because both computers had the same OS and were networked, etc. This wasn't what I was there to fix, but I felt bad for her because in the hour I was there she must have got up 10 times to go to that other printer while there was one sitting beside her that her workmate was printing to. So I asked if she minded if I try something and she agreed reluctantly thinking I was wasting my time. I shared the printer on her workmates computer then found it on the network from hers and connected to it. Ran a test print and boom...the thing start printing LOL She nearly fell off her feet with shock. She said "I can't believe it! You must be a genius. That other guy SWORE to me me that it was impossible!! What did you do??" I said "I did nothing unusual. I'm not a genius either. I'm can't really be sure why he would say it would not work...worked for me first try....maybe ask him" LOL

[@rossmanngroup]

+Mark D Gotta love it when someone else's lack of knowledge makes you look like a genius

[@Lleanlleawrg]

I'm more of an IT generalist. I go for breadth of knowledge, not necessarily depth. The phenomena of having a narrow field of expertise and being helpless in every other category is so common. I work for an MSP that provides services to for example a number of medical practices. Those people tend to be very good at their specialty in the medical field, but I wouldn't trust them to do anything else, because they're completely helpless in pretty much every other context.

[@DorianQose]

You should do a TED talk ;)

[@o0Donuts0o]

Because people who TEDx talks don't know what they are talking about?

[@Globss]

Isn't hooking up a monitor kindergarten shit? I mean it's shapes and colors.

[@bigbl4ckbird]

+SeeWaffle9 I was hooking up my monitor when I was 7 or something. You goddamn right.

[@SuperJMLSWE]

+KrautMasker Did it when I were 6 years old.

[@bigbl4ckbird]

0R3R couldn't get a computer until I was 7 :P

[@SuperJMLSWE]

+KrautMasker lol I had a 10 year old Pentium III!

[@bigbl4ckbird]

0R3R That's fucking cool, get outta here... I was blown away when I heard Core 2 Duo or something, but hey it didn't mean shit :D

[@OPTIONALWATCH]

From 10:05 and on, YOUR REAL LIFE SCHOOL LESSON BEGINS. Pay attention and bookmark it to listen to it until you can recite it like the Pledge of Allegiance. Unlike Louis, I did get my A+ Certification and wanted to certify on other things and had this notion that I couldn't touch anything else that I wasn't certified on. Imagine, I even have an Associates degree in Audio Recording. I relate to Louis so much because we've been involved in things quite similar. Even his name is like mine. He's got to be my brother from another mother! HERE'S MY STORY: I worked from 2001 to 2005 for a big company in Illinois that did upgrades for customer orders making $9/hour. Each day that passed I asked myself when I was going to leave this dump hole. In order to start making a "positive change" in my mind I decided to go back to school and study Management and go to school after work. I didn't planned to have the company pay for tuition but they did and they made it easy. To make the story short, 2 weeks before I had finished my management degree to go from the warehouse into an office environment , I went upstairs to get coffee from the "big shots" coffee maker because they had better coffee then us poor technicians, so I went there and stopped, had a sip of my coffee and looked at the cubicles and said to myself: "this is my new working environment, I will be doing what they're doing and will be making more money." I felt like the guy from Coming to America that said: See I'm washing lettuce, soon I'll be on fries, then grill and about two years assistant manager and that's where the big bucks start rolling in. SO GUESS WHAT I DID? I packed my things and left the company within 3 weeks after that trip upstairs. The mentality I was creating during those times were similar to what Louis explains here from 10:05 on. I was feeling that I could do this on my own and make my own money. I knew by experience that people needed me to do things they didn't want to do because they couldn't do it even if I explained it to them. Also the biggest influencer and motivator was that Geek Squad was ripping people off and I could fix their computers for the fraction of that price. So I decided to break my agreement with the company of NOT opening shop on them. I was smart. I kept it low key and was coming out of my basement and visiting customers like an old fashion doctor that takes home calls. It became a very successful entreprise for me at a moment when the economy in 2008 was struggling. This is when I realized that I could do anything I put my actions into. Today I am learning Python and other languages. I love programming more than fixing computers. There's an underserved market in the Spanish-speaking communities in the field of Education. I'm about to make gadgets, games and other programs for this community and I can do it because anyone can if you really want to. Learn by trial and error, learn with books, learn by doing and learn from youtube. People like Louis serve almost 3/4 of a million subscribers. You are getting this content for free. You are learning real life experience with no BS attached to it. AND I LEAVE YOU WITH THIS: Put his videos up in your workbench while you work on your systems and get inspiration my friends.

[@mcgproductions]

1k people must be IT specialists. 😂

[@predragristic6003]

You just got a new subscriber. One of my life motto's "A human made it, and human can fix it". As you say I don't have certification, but you can't learn at school why "smps phone charger isn't charging, and cables are good". We have natural curiousness that has disappeared, that's why some people pay's someone else to change light bulb. 15 yrs i'm into IT and consumer electronics. but when i got my first PC, that was Pentium II when I was 18th yrs old, Didn't know what to do next when I powered IT up, now I am 33yrs old, IT system engineer without any certification and IT school background . Rest is history ....

[@hannahnelson4569]

i was under the impression that we just said "hey alexa" and then hammered that bulb right into the socket like god intended.

[@pyro226]

@@hannahnelson4569 Cortana on the other hand told me how to screw a lightbulb ( ͡° ͜ʖ ͡°)

[@hannahnelson4569]

@@mishmash6169 failure is the best teacher

[@philippesoares1745]

@@hannahnelson4569 unless you die because of a failure.^^

[@hannahnelson4569]

@@philippesoares1745 hasn't happened yet

[@JoJoModding]

"I don't think I know how to do it." "Go try or don't get your money" *hangs up*.

[@jweezy78]

Got here by randomly looking at one of Linus' videos, watched a few of the videos on the channel, as an 18 year IT pro, also no college degree myself, I can say, you are the real deal, if I were cross country, your the type of individual I'd want to work with. To the point and with common sense.

[@rossmanngroup]

thanks for watching!

[@Arjithki]

The title alone made me upvote this

[@panzer_TZ]

+Virginia - Prince of all Sandwiches True that. LMAO

[@bartm_]

This story should be told around a campfire.

[@Derangedteddy]

Louis I think you're my IT spirit animal. I've made a successful IT career out of refusing to say that I don't know how to do something. My daily work is as a systems analyst but I'm comfortable in a room filled with DBAs, server admins, programmers, electrical engineers, etc. If there's anything that angers me more about "IT professionals," it's the ones that complain about a lack of training. Learn it your fucking self! IT requires a very high degree of autonomy and critical thinking. A lot of people in IT LIKE the IDEA of working in IT, but they hate the idea of putting in the WORK to learn the systems that they will be managing ALL THE WAY DOWN TO THE CHIPS AND BITS. It's good for me, in a way, because I stand out, but it's also extremely frustrating to work alongside some people who couldn't care less about the inner workings of our systems, and how they can leverage that knowledge to get the most out of them. Great video, thanks for sharing!

[@rossmanngroup]

+Derangedteddy I'm glad to hear it!

[@prizedcoffeecup]

Correct me if I'm wrong, but from what I remember I was told that the true definition of stupidity is the refusal or inability to learn. The woman described in this story is a US. marine with only 2 days training and a pair of socks running full tilt into a minefield.

[@SandeepLuthra]

I'd consider myself an IT Specialist. Not because I only know how to do one thing, but I focus on a specific area of IT. In my case, it's healthcare IT which involves special regulations like HIPAA and HiTech. This requires things to be setup in certain ways beyond just standard AD implementation. Based on what you're saying, you encountered a software specialist. Basically a person who is trained by the parent company to install their proprietary software. That 10-20 Grand Price usually includes the licensing cost of the software and the onsite training and installation. An IT Specialist is quite similar to a Medical Specialist. A nephrologist (kidney doctor) has all the base training to be a general practitioner but they did some extra training when it comes to nephrology. I get what you're saying but that person is simply using the wrong title and is not an IT specialist since they have no background in IT. They're more like a software trainer/specialist and we encounter them all the time in our line of work.

[@Celsz]

+Sandeep Luthra I'm also in IT Healthcare!

[@NilsJakobson]

+Sandeep Luthra Wow.. WOW!! Healthare, mm special regulations.. yeah that makes you SO much different than a regular IT specialist right? Certain ways beyond AD implementations.. You guys in healthcare actually are the worst examples of IT specialists. Because you're so regulated and limited by certifications that its almost useless. Basically same IT specialists just pay 2 times more for doing just one thing you're trained for. Well there are exceptions but generally this is my personal impression.

[@SandeepLuthra]

+Nils Jakobson I'll make a few points to clear things up. There's no such thing as a "regular" IT Specialist. By definition, a specialist is someone who has additional training in a specific field. Think of them as experts when it comes to things like PCI Compliance, HIPAA, Cisco Network Gear (CCNA/CCNP), Hyper-V, VMWare, Oracle, SQL, etc. There's a thousand different specialties out there. I'll stick to my original analogy of a medical specialist. Those overpaid IT specialists can do everything you can do and then some. I would argue there are tons of exceptions. There's people who train day-in and day-out to work on million dollar Juniper and Cisco switches. I would surprised if they couldn't run circles around your basic IT professional. A real life example: your every day IT guy can identify that there is an issue or corruption in an MSSQL database by reading event logs, but that guy probably has no clue on how use SSMS to find and identify the bad table or tables that are causing the crashes. Or in Louis' case: tons of people can identify a bad motherboard, but not many people have specific knowledge when it comes to board repair. In the Louis' case, at least an IT professional can replace the board albeit at a higher cost. But in the former case, I wouldn't trust your basic IT pro to be running diagnostic queries on a huge database. It's a much bigger mistake to hire the wrong person for the job.

[@NilsJakobson]

+Sandeep Luthra I personally value people who can take an open source and get everyting done, get the systems running on scrapped harware that healthcare IT threw out because there is no warranty and because healthcare IT usually cant touch hardware, they just cant - what if they cut their finger - the whole building will have to be evacuated. I value knowledge of technology when someone being able to read plain logs and do debug sql statements straight to db because knowing proprietary sql server management studio sh!t does not mean you know how the MSSQL internals work, it is just another piece of software you learned to use. I think people that can take an old Microsoft AD and migrate to a LDAP running on some linux know stuff way more than those who know how to implement that expensive Micro$oft crap even in certain ways beyound standard AD implemetation.. Sorry that I might sound offensive but I had exactly experience with medical IT people. But like I said its just me, by bad experience.. And this is offtopic too I guess. so, okay, whatever..

[@SandeepLuthra]

+Nils Jakobson This is the disconnect here. You have to take out your personal experience here... An IT Specialist doesn't just know how to work on a single specific platform. He uses the technology to meet the industry needs. You find the best solution that fits the legal or technical requirements for your specific industry. It just happens to be MS is one of the few that actually do. It appears that your claims are: 1) people that can use open source software are more technically skilled and 2) healthcare IT specialists are stupid since they don't use hardware that has no warranty. 1)LDAP is just a protocol. Linux has their own implementations of the AD infrastructure like FreeIPA or OpenLDAP. Then you need tons of add-ons like Puppet or Spacewalk to match the GPO capabilities of AD. You're going to be implementing tons of extra solutions just to match the basic functionality that already exists with MS AD. You see all the extra points of failure you're adding on just to match a product that already exists. Then you're charging the client to setup something that already exists for a much lower price. Does it take more technical knowledge to use Linux implementations of LDAP? Yes, but it doesn't make sense wasting time doing it when there's already a cheaper solution that has tons of industry support. 2) This is one of things you learn as a result of your special training. The reason they don't go near stuff out of warranty is plain an simple legal liability. The medical institution is responsible for maintaining patient records. So if you're so stupid as to knowingly use an out of warranty and/or refurbished server or old drives to maintain medical records, it fails and bam, you're hit with a multi-million dollar fine. Hell, I know one physician who is about to lose his medical license because his IT professional thought he was so smart. Not only did he not setup proper backup procedures in accordance with HiTech rules, he stupidly thought he was a data recovery specialist and bricked the drives during his recovery attempt. That doctor is about to lose his license and his practice because he didn't go to a specialist in both cases. Grounds for losing medical license 1) failure to maintain accurate medical records. 2) failure to document disaster recovery procedures. The IT Guy? He gets to go home at the end of the day while the Doctor lost his license and his practice. Sorry this might be offensive. The real problem is the fake IT Professionals who think they know it all and ruin other people's life. They have a belief that they know every technology in and out when they've barely scratched the surface of a specific piece of software or hardware. When that unnecessary IT Healthcare Specialist is hired, you just lose a little money, not your entire life. But this really applies to any specialty professional. Ferrari Mechanic vs mechanic, Neurologist vs general practitioner, etc. There's a reason why Louis won't even dare repair medical equipment...

[@marymegrant1130]

I doubt it was the IT Specialist charging the money, It was the employer. Who really wouldn't care because if the job takes longer, they get to bill more for the installation. In the early 1980's my employer was converting to a new system written in COBOL. There was a certain case tgat was not working. The programmers could not find the bug. I went through the source code and found that the condition was not defined. Our in-house programmers were not familiar with the need for an "88 level" to define the condition. So they wrote to the vendor. I got in trouble because the vendor billed us for answering my question about their buggy code. I was not a programmer, I was the user who knew what conditions were failing. TBH, the programmers were never formally educated in COBOL either. This was around 1980.

[@LividImp]

Oh man, this just opened up an old wound of mine. I was working at a tech house in the SF Bay in the early 2000s (right before the big tech crash there). They had hired some kid fresh out of college, and I was charged with getting him set up around the office. I got some hardware together for a desktop, put it all together, threw a copy of Windows at him and said, "let me know when you've got that installed." He responded with, "I don't know how to do that." I asked him what his major was in college, he said, "CIS".... A CIS major that couldn't install Windows...the most brain-dead OS install imaginable. I told him his folks needed to demand a refund on his education (but really he was just an idiot). The worst part? When the stock market crashed in late 2001, they laid me off and kept him. I suspect because he was boating buddies with one of the owners.

[@RiskyWiskyHD]

Get... Fucking...Rekt

[@lordmas2099]

I had that here in the UK. Well known Hotel chain had their booking system guys in, they would not patch a network cable from the network switch to the patch panel to make their port on the wall live. I had to drive an hour to do it for them...

[@tbareham]

Louis, you life saver!!!!! a KVM Switch!!!! thank You so much

[@RealRikiRu]

Intressteing video, i live and work in Sweden as an IT Technician, at my company where i work we belive as long as you can't do basic I/0 testing or diagnostics on a computer or a setup, you shouldnt be working with IT. To be fair, Louis got a great point, its embaressing that this dude "could" not hook up a VGA monitor to a server, even if it runs a KVM Switch, doesnt matter, a KVM switch isnt something new. Really sad that someone uses a title as "IT Specialist" when they cant do basic I/0 diagnostics on a setup, just so sad, brings dirt to the IT industry. Also, Louis, if you read this, I heard you are running multibale servers for different purposes, if I could give you a personal advice it would be to look into ESXI, to run your server virutally on 1 server, with more power, being able to power all youre 4 or 5 servers (or how many you got) in just one physical server. Sorry for my bad english, not my first lanugage, I try as well as I can. Love your videos, gives me the tech orgams when you fix all the messed up motherboards! Thank you!

[@hmills18]

I respect you Louis, common sense, keep it real bro.

[@sanders2strong]

i watch this from time to time and send to all my buddies ... its legendary

[@robertsistrunk6631]

I think it's more like they are afraid they going to get sued if somthing goes wrong.

[@TheGargalon]

I'm not an american and I'm not in the IT hardware-y business (I'm just a web dev) but isn't certification used for liability? For example if I had a big company and I needed a job done, like set up a server to do something I would want someone who is certified to do it, because if he fucks up and we lose a ton of important data, that guy can be held responsible for it, because he was technically certified to do the job. On the other hand if I hire someone who might be just as competent, but not certified, it's my fault for trusting the guy with this important job. Isn't this how it works in the US?

[@akiraokami]

The bit about the KVM reminded me of one of the places I worked at, I was never big, all I did was the easy stuff, build custom pcs, fix virus ridden pcs, install new computers etc... But I was the only person in our establishment who did this with the exception of an intern who worked for two hours every Thursday. I too was only an intern though, but not exactly, I was placed there by my countrys version of the unemployment office as part of "gain work experience" program. So I only worked from 9am to 2pm instead of the usual 9 to 5. Any way, after being there for a couple of months I felt that my setup was horribly inneficient, I had a desk with 2 monitors on it and a wall with roughly 100 computers stockpiled for various jobs I was supposed to perform, with only 2 monitors I could only have 2 computers up at a time and yeah, it was no fun at all. I, at my own expense, ordered a KVM switch, and started having 5 computers going at a time instead of 2, in just a week I had managed to clear out half of the backlogged computers and was on good track to clear out our entire backlog. Since my output was higher than the influx of new jobs. But then I arrived at work one day and the KVM switch was gone, my boss had sold it, didn't even give me back the money I had spent on it. I convinced him to at least order a replacement KVM switch, but literally the day after it arrived, he sold that one too and told me no more KVM switches, he don't like them. As a result, our backlog started growing again and a few months later my time there ended, they hired a replacement for the position I was holding while I was there about a week after my time ended, and funnily enough, it was someone I knew, and I happen to know that he quit because he wasn't allowed to improve the system with a KVM switch for the exact same reason. I never did get reimbursed for that KVM switch...

[@FrigidBirostrixRay]

I don't really know much of IT (except for stuff I need to know in order to hook my things up and keep my house WiFi running), but man that's incredibly painful to read.

[@DominickDecocko]

When i lived in US i was surprised there were a specialized job for plunging a toilet. Roommates told me about it as they were in panic. I laughed and googled it called them and they wanted 50$. FUCKING GET A PLUNGER!

[@georgealibinisis4816]

I agree on everything - but you forget one thing. In US you get sued for looking someone the wrong way - imagine making a small mistake in a server room. For example that monitor COULD be shorted or whatever and cause damage to the display port. Who gets the blame? I think this fear plays an important role especially in US.

[@stickinthemud23]

"And I think that I'm done." Oh, that's so cute.

[@jameschrisdavis]

I call it the 'can do' attitude. I fire people who get stumped by problems without looking for a solution. That is straight up laziness.

[@JM-mp4dm]

Man... I gotta meet you or at least talk to you. You may call BS but you’re inspiring as hell.

[@hariman7727]

Entire species die because of crippling over specialization. A good example of this is the cheetah, which is specialized to hunt specific prey in a specific manner, which limits their ability to compete with other predators. Another good example of this is a pair of a flower and moth inserted jungles certain jungles jungles. The flower has an extremely long tubular structure, and the moth has an extremely long tongue or proboscis to be able to feed from that flower. This either one decreases in population for any reason, the other will go extinct with it. If you've made it this far, my guess for this worker from the IT specialist company is that they are not actually a specialist, but instead they are the sucker hired to do the grunt work at $500 a job.

[@Gothika47]

Im a IT specialist. Im certified in using Google. Do i qualify?

[@hydrochloricacid2146]

Well your not certified to use youtube...

[@Gothika47]

+Phoenix Wright "your" Well at least im certified to use English. How the fuck are you even an attorney Phoenix?

[@Gothika47]

I said IT specialist not English Major.

[@alexmartineau1060]

+Gothika_47's Highlights lul im a bit drunk but that was funny.

[@exidrial431]

Im on a vocational college for IT and most of the people in my class don't even know how to build a computer. What the hell.They don't know how radiators work, they don't know what the different ports on a motherboard are, they don't even know how to install RAM. What the crap are they doing on a school like that?

[@rossmanngroup]

+Exidrial THat is sad.

[@rossmanngroup]

+Exidrial But in their defense, watercooling is pretty useless in the professional world.

[@exidrial431]

Louis Rossmann That's a good point

[@asm_nop]

+Louis Rossmann I suppose, but even in that case a person should have a basic understanding of liquid circulation.. you know.. like the thumping thing in their chest for example..

[@thumba-umba2699]

May i ask, did you fail because of random shit they forced you to learn, that would be completely useless in your adult life/professional career, or it was something serious?

[@Logitekz]

Every single tech in the business SHOULD be an extremely good Google searcher. About half the problems I run across I've never seen before and it takes X amount of minutes (depending on the problem) to find and fix it. You have the entire collection of human experience and knowledge in the palm of your hands. Use it.

[@ShinuRealArts]

That day a dude on the net told me that instead of wasting 10 mins using 2 broken usb cables to create a working one, I should've just bought a new one from the store.

[@vivantstudiosi]

Shinu Real to be honest, if you use two hours repairing a cable that cost five bucks and that costs 60 bucks to the company on your time, you are not good business.

[@ShinuRealArts]

I said 10 minutes and I did it for myself.

[@geoffyoerger]

11:04 The definition of intelligence is not knowledge, its this

[@rossmanngroup]

yes! i wish i met more people who thought like this.

[@eonguipagho5350]

You sir, are correct. I wept a little knowing that there is still someone out there willing to dive in and just TRY. Trying is the reason I am a tech today.

[@km2967]

I can't stop watching your videos and that is saying something because I only watch 1-7 videos usually on average KZbin channels I like. Much respect to you, mate

[@sauron1427]

a specialist is supposed to be someone who has all the base knowledge PLUS very in depth knowledge of a specific thing :P