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Samsung is famous for the ice maker in their French door style refrigerators getting caked with ice inside. Their is a major design flaw that is letting warm air seep inside the ice box which then causes frost to build up. There are other videos out there on how to fix that problem, but this one will show you how to force the ice maker into a "defrost" mode that heats up the ice box to melt the frost and allow you to start making ice again..