"Comeback" - Same Code Different Problem - Who Pays?

[@ScannerDanner]

The original problem was stuck open GDI fuel injectors, from a failed high pressure pump, that was causing severe misfiring. kzbin.info/www/bejne/hHPUnH19apVjr80 The car comes back 3 months later with another misfire, but it's ignition related this time. kzbin.info/www/bejne/haDdh6uZi6lmoK8 Should the tech get paid again for his diagnostic time? What if it has the same P0300 (random misfire) code?

[@codeythemechanic]

The original issue wasn't an intermittent issue that only happened every few months, therefore if it was fixed for 3 months, it was most likely fixed properly the first time. If the parts replaced went bad, that's a warranty issue obviously, but the shop needs to be clear up front when the vehicle first comes back that the vehicle was obviously fixed when it left and therefore the customer needs to *approve the diagnostic time first* since this is more than likely a separate issue, and *IF* it is found to be a warranty or workmanship issue once the diag is done then the shop/parts supplier will take care of the bill. If the customer doesn't understand that and demands you fix it for free no matter what, they aren't a customer you want.

[@isalmankhan1]

Totally agree with you SD 💯%👍 You've taught us a great lesson in this case study, on how to justify our work & be positively clear about it👍 Thanks SD & Caleb, Stay Safe Guy's❤

[@rawniew]

@@codeythemechanic exactly this why you bill customers like this upfront for diagnostic time. Depending on issues/situation I might say 2hr min upfront then possibly more etc. It's not my fault you drive an old car that's a money pit (not judging all of mine are shitters) and don't want to do your own work. They are going to try to get free work from you and waste your time.

[@grad0n]

Absolutely!

[@joecraigslist9467]

I say yes. How much is owed? I will donate it to.my church.

[@thelostshadowofhanzo]

The issue is you get managers who don't turn wrenches and customers who don't understand what has been done and think technicians are trying to rip people off. So the tech gets blamed for the fault and it ends up being put down as a come back. Unfortunately not every tech can have video evidence to show it is a completely different fault, like in this case where the coils were installed incorrectly by someone else. Good video Danner, I have seen the previous ones on this vehicle.

[@ScannerDanner]

And then the managers, who get paid in the form of bonuses on how much they make for the shop, find it easier and more profitable for themselves, to make it a "comeback". They don't want to charge the customer again because maybe the customer is upset, even though it is a separate problem. So what do they do? They make the tech look at it for free. This is bullshit, agree? If the manager wants to keep the customer happy and not charge a diag fee, that's fine, he can do that, but it should NEVER be at the expense of the tech! The garage should eat the cost and pay the tech!! But this affects the managers bottom line, so guess who gets screwed! Time to start sticking up for ourselves my friends!

[@thelostshadowofhanzo]

@@ScannerDanner 100% mate. I had a shop do this to me in a way. they gave a customer a discount on labour then screwed me over on hours to make up for it. When I pulled them on this they said that is what they did and I will have to accept it. Needless to say I left the shop right after that. I was not going to be working for a place like that. Their attitude was technicians are easily replaced. Funny because they were always looking for technicians lol.

[@ScannerDanner]

@@thelostshadowofhanzo you were spot on for leaving! Unfortunately this is all too common in our field and techs just sit there and eat it. The bad ones should, the ones who just throw parts at the car. But the good ones, like us, should get FULL pay for something like this.

[@SuperJoes70]

@@ScannerDanner Doctors get paid jut to look at a patient it was my Dad all he did was come into the room not say a word looked at my Dad's foot walk out and charged 300.00 dollars it's sad been in this trade ALL my life we Never get the regontion we Deserve !! I remember when I worked on a fleet of plumbing trucks I had more tools invested compared to the HVAC techs they made twice as much as me and more $$$$ I hope that MAYBE WE MIGHT GET THE PAY SCALE WE DERSERVE

[@englishrifleman6556]

100% AGREE. i have been 30 years time served heating engineer. I an fast because of my experiance, but they think i should only be paid for the short time it takes me. They DO NOT want to pay for my experiance.

[@SuperBongface]

THAT'S RIGHT PAUL!!! TIME IS MONEY!!! As much as it sucks we don't work for a greater purpose overall...Amen! ;)

[@hondamojo1]

Getting to the root cause of why mechanics usually end up grumpy old mechanics.

[@ScannerDanner]

exactly and it shouldn't be this way!

[@fascistpedant758]

What's wrong with being old and grumpy? There's not much I can do about being old so I'm enjoying being old and grumpy.

[@hondamojo1]

Dealing with a Warrantee wielding, entitled public that are willfully ignorant of the fact they're driving little Nasa Space Shuttles around assuming a Gomer Pyle level grease monkey is still all that's required to make the stupid intermittent hiccup go away at no cost to them will do it to a Man.... yep grumpier every day.

[@bmpn155]

100% agree Paul. Most people outside the industry don't understand how a tech gets caught in the middle of this. Though what always confuses me is that people are quite happy to pay a doctor again after the doctors WAG didn't fix their issue but then in a situation like this the person is jumping up and down not wanting to pay another cent.

[@dhc4011]

Paul I also agree this was not a "comeback." I would though like to say I was told by a very smart older mechanic when I was new to the industry , that you are not selling your knowledge or education or even your experience. You are selling your time that is all, they pay for parts and your time. They would lose their mind if you charged for your experience ,education, and the equipment you use to repair their vehicle. That is why we use a labor manual , if you complete a repair quicker than time posted Great we made money, if not though we just eat that time an make less. Keep up the great teaching you do !!!!!!

[@fastestcaskets5020]

I run into this more than I should. I go into great detail to explain to management what I fixed and why and always leave the door open for variables, especially if monitors haven't run. Then I see them pass the car to the customer, " all fixed, here's your keys!"....

[@ScannerDanner]

Aggravating isn't it?

[@realguy577]

I have to agree with you here! The Tech should always get paid. Communication and Documentation is key to not go down this road of "Comebacks"

[@machintelligence]

A lot of folks have a rather binary view of the world -- it either works or it doesn't. You SHOULD get paid or fixing both problems, but the customer will almost always feel screwed.

[@ScannerDanner]

This was actually a very happy customer. Why? Because there was good communication from my brother, from the get go, and all the way through the process. Honesty, integrity and most important, accuracy will keep everyone happy 😊

[@machintelligence]

@@ScannerDanner I am glad it worked out so well. Still, there are some folks who aren't happy unless they are complaining.

[@florentinomartinez8073]

You guys with big platforms now play a big part in our industry because now people see the types of tools real mechanics have compared to parts changers. I know it’s a topic you guys don’t want to cover but should have its own video list on different topics. So that people understand how to recognize the value of their nearest shops

[@Ashroyer86]

Customer pays. We know codes aren't always specific. So customer def pays.

[@john7017]

I totally agree. Have a great Holiday to you and your family! Thanks for sharing.

[@thebaldmechanichardatheari1124]

For sure you must get paid for your work, if that is not a come back. Note the most hated words by a tech, come back or defective new!!!!

[@frankmcdonough3351]

Nor should you have to apologize People expect to much for to little.

[@slopoke22]

Car bidness is a tough bidness. It has definitely changed, how I deal with people

[@onemechca]

1000% correct Paul.....You spoke the truth and could not explain it any better. Society needs to learn how AWESOME techs/ shops get paid and the money they invest in tools and training. Too me the car was running worse than the 1st time you diagnosed it. For a customer to tamper with it after your repair / diagnosis.... and it ran perfect after your diagnosis... 3 months later have a similar symptom but a different cause is unwarranted. The customer made the mistake of not taking it back to your brothers shop to have him look at it .. Its not your brothers fault that parts are expensive and labour is high also. I understand everyone needs to save a few bucks but if you wanna play you need to pay.

[@jonk6137]

Sd I saw you yesterday in your truck I picked up that legacy gt! I was debating to say hello. I came to your brothers shop because of your videos!

[@ScannerDanner]

Should have said something Jon! Next time for sure okay? You definitely picked the right shop to be taking your vehicles to :-) My brother is the man and you won't find someone more fair and honest as him. Maybe it can be done cheaper somewhere else, but not better or more accurate in everything that he does. Thanks so much for trusting in what we do!

[@jonk6137]

@@ScannerDanner I don’t even want to get into the reason I ended at danner auto I’m not really close at all I live by old rosedale but your bro seems like good guy I talked with him on the phone for quite some time…I’ll be back to his shop. Next time I see ya I won’t think I’m being a pia….appreciate the videos!

[@ScannerDanner]

@@jonk6137 not at all, I always love to meet customers who've found my brother through my videos. It's an awesome thing. Look forward to it Jon

[@IAMNOSLEEP]

Best practice. Let the customer know up front... Cheers.

[@priscripzionz]

Dan,I totally agree with you, similarities in symptoms doesn't nessicary means the same problem, but what it means is a return,not a come back

[@williamgagnonroadboxservice]

Totally agree Paul Eric O and I have discussed this fix an oxygen sensor with a bad heater reset the system and then tell the customer upfront monitors hasn’t run yet could get another code but they’ll come back and tell you that you did something wrong.. Hey while I’m thinking about you and yours have a merry Christmas and happy New Year’s

[@wagoosh78]

I agree with you 100% I personally have worked on cars when i was handed someone else mistake and found something else wrong

[@matthewazzopardi5369]

This guy genuinely needs more subscribers

[@ScannerDanner]

I agree 🤩 Thanks my friend

[@billsmith2212]

I agree with you 10O%. These are two different issues . But I have a problem with dealers and shops that replace a pile of parts , never fix the problem and expect to be paid - to FAIL . We are not talking about a $ 20 relay or even a $ 50 sensor . This is sometimes thousands of dollars . How do they get away with it or stay in business ? It's like bringing a computer to a tire shop to be fixed . If it's out of your training , pass it on to the right place . These cars just get more complex and expensive to fix .

[@jroman23]

Yes!! No matter how simple, stupid the issue is. The Technician spend time, knowledge, hours of research on descriptions operation, diagrams etc and years of getting ass kicked by cars. A Doctor 👨‍⚕️ get paid for guess: “Do this and let see what happen, if not get back to the Clinic and so I charge you again for the visit while I guess what I can do now”. Why the Technician can’t charge for do a right call? Thank you Danner! 👍🏻

[@marioygarciagarcia6265]

Good keep doing , good videos God bless you

[@johnhnetkovsky8917]

As you know, the same code can have many different root causes, so absofuckinlutely!

[@mikeoneill7360]

“We don’t work for free”, damn straight……

[@tfinci]

Sure wish my area had someone as diligent as you. Enjoy your videos. I have learned a lot.

[@TheCanadianBubba]

Great of you to keep striving to give the best service, especially when some customers are slow to grasp truths. Merry Christmas to you and all yours Danner !

[@UNEEK_LOGIK]

Preach Brother Preach!!. Thank the Lord that someone gets it. Mr Danner feels my suffering. Plz help me carry this cross SD Damn right we don’t work for FREE!! I got a family too

[@PistonShack]

Plato is dear to me, but dearer still is truth (Aristotle). Sometimes you have to push to make truth come up! I watched previous episode, I agree with you.

[@epicragegaming2016]

a customer worth keeping will understand and be happy to pay for honest good quality work. just be worth the asking price and stand your ground.

[@cullenmiller8170]

Well said. The customer hopefully learns from his or her mistake. Mistakes that cost money are usually the ones that teach us lessons.

[@TheCarTakerGarage]

WORD! Im glad you do these little " snippet/ FunFact/ WordOfTruth videos.They rule.And this one i was really hoping for :) I hope you are doing good,mister D :) Greetings from Norway ,Stefan

[@ScannerDanner]

I think this is the part you mentioned in the original case study, right?

[@TheCarTakerGarage]

@@ScannerDanner That is definetly it ,mister D :) I think its soooo spot on..its not even funny :)

[@smilesmile392]

1000% I agree with you We don’t work for free

[@shaikmukarram9733]

Which scanner do you using plz tell me

[@bellybell542]

Very well said👍👍👍

[@medch4193]

Keep up the good work 👍👍✌️

[@eddiemoyo7283]

Hi Paul 👋 pardon me here, but the reason you posted this video is it because the customer is refusing to pay or?

[@eddiemoyo7283]

Oh okay🙆😂😂 I saw the title "pay me" and yes personal I believe you have to get paid for that job... work was done and there's evidence that it's not a return job

[@ScannerDanner]

Not at all! This was a great customer. Just a principle type thing that I used this opportunity to highlight.

[@GerardBurkeBurkesGarage]

💯💯 Preach 💪💪 Not a truer word could be said!

[@nelsonnarciso1791]

100 percent . Well said. Some owners or mechanic won't charge just for the sake of keeping peace between their customers. Our trade is very brutally looked at as scammers. But our good and skilled work proves that wrong. Great video.

[@ttstang43]

i almost want to say, try telling that the s/a's I have.. they'd just be like.. eh on paying.. and this is just one reason i want to do my own thing..

[@the666bud]

You're right on the money the sad thing is with customers as soon as I give them the car they wanna drive like Mario Andretti

[@ScannerDanner]

😂

[@GM-vk8jw]

I think it’s fair to pay for a person’s time. It’s not fair to expect anyone to work for free. I always ask apprentices to ask these question… Is what I’m seeing the same as what the person reporting the fault is experiencing and is what I find a cause or a casualty of the fault. In some cases things are ‘missed’ or not thought to be related to the fault. Fault finding is not parts changing; it’s a process of assessment. Assessing what you see, hear, smell and feel along with information from measuring and diagnostic equipment. Just because the ‘symptoms’ are similar (same) as previous does not mean that it’s the same fault. Once all the information is assessed an action plan can be developed and put in place. Fault finding should be a methodical process and it shouldn’t be surprising to anyone that time spent thinking about something can be time well spent.

[@ichoozjc]

Lol, your last statement is so true. I think half my repairs happen when I'm in bed at night. I get that a'ha! moment and next day it's fixed.

[@kantawalamashili526]

It was a good video! I would like one day you do a video on a diesel engine

[@rossanderton6113]

When I saw the original video “stuck open injectors” I was like 🤔…BUT, I will not comment until I watch all of this saga over again

[@tjmhlw]

Have to buy your book

[@godfamilycountry4211]

Here yeah here yeah. One problem may be two or more problems. Sometimes a delayed reaction. Parts fail. Period. Merry Christmas ✝️

[@Rifleman-xl9fp]

That’s right

[@franciscolandrau4661]

All these parts houses doing code reads and telling customers what the symptoms are and selling crap are my worse enemies. They shamelessly devalue our profession. When we spend hours troubleshooting wire per wire, component by component, it is perceived that we did nothing. Therefore they shouldn’t have to pay. Then the icing on the cake is the Service manager stiffing you because they wouldn’t stick to their guns and bill the customer after the labor per hour of “looking at it” was agreed to prior to starting the job.

[@chrisvte]

ABSOLUTELY YES!!! The tech & the shop should get paid for their time to diagnose & fix the car. As said, this problem was created by the customer or whomever replaced the ignition parts. The tech & the shop can not control nor be responsible for the actions of the customer. Too many people hold technicians to a standard of perfection. We are human like everyone else. We do make mistakes. But in this case, neither the shop nor the technician made these mistakes. They absolutely deserve to be compensated for their time to fix this car properly. Lesson for the customer: The reason technicians & garages charge for their time is for their knowledge & experience. I've never heard of anyone going to their Doctor & expecting them to diagnose them for free after they have tried to self medicate based on a google search. That Doctor will charge for their tests & their time. The same should be true for the automotive shop.

[@fredflintstone8048]

Great video. Customers think that if you work on their car, that they should have trouble free driving for a long time, and if they don't there's a problem with the work the mechanic did. Tis not so. The mechanic will repair the current problem and will not be going through every possible problem you could have with the car going forward. You would never be able to afford the repair if he did. Add to that the fact that cars are very complex machines with thousands of parts that are wearing out constantly at different rates of speed. It's irrational to try and hold any mechanic responsible for your car. Wake up, smell the coffee. I've had customers that seek free mechanics work come to me and blame me for a problem that I've been able to clearly demonstrate to them was unrelated to the work I did in the past. In one breath they'll agree, and in the next breath they'll state, 'yes, but you worked on it last and must have done something..." The funniest worst case was when I replaced the clutch in a 66 chevelle and the customer called me a week later angry because the radio stopped working within a day or so of the repair.. True story.. I stated to them, 'you understand enough about how the clutch and the radio work to know they're unrelated right? They said , 'yes, but you worked on it last and must have done SOMETHING to the radio somehow'. I hung up the phone.. Another customer fired.

[@reap62]

This kind of stuff is my worst nightmare because you always take the hit even though you are completely right you cant explain that to anyone

[@wrightsrrt871]

So quick question if you have an blown head gasket would your car start burning out the o2 sensor fuse to put it in limpmode. 2000 jeep grand cherokee laredo 4.7l

[@ScannerDanner]

O2 fuse burning out? No sir, you have a short to ground on that circuit. From memory, other circuits share that fuse

[@midnight-xpress1136]

Just like people who think if book time is a 5 hour job, and shop does it in 3 hours. It is at the shops discretion if they charge the customer 5 or 3 hours labor. Just because a tech is good at his job and is effecient at his job, doesn't mean he/she should be paid less because they are good at what they do.

[@jameswasher3938]

Completely separate issues Paul. Explain it to customer. Charge them. Be happy.

[@charliethecarguy4460]

It's hard work studying these cars they're forever changing it's just like staying safe you got to keep studying all the time that's all I do is study pay me

[@weshawkins7165]

I missed something, who put the ignition components on it?

[@ScannerDanner]

Another shop or the customer himself. Not completely sure

[@ivanputski8449]

Good luck with that!

[@michaelakins4506]

My man you never got back with me about ECM issue No five volt reference coming from the ecu to the sensors car stuck in limp mode 2003 Jaguar s type

[@nancylewis7142]

Hallo sd, most customer do not appreciate your time, and they refuse to pay a diagnostic.

[@ianmccarthy1323]

It sucks when stuff like that happens tho:( Hate making those phone calls...

[@bryangillespie2027]

100% Know one understands time is money like a technician, or the common situation of not being paid for our knowledge and skills. The reality is its one of the largest reasons as techs we leave this trade.

[@bosaadbosaad6792]

Hi brother🌸 I have problem with my hyundai accent 2015 COP it has hasitation in coils number 1 and 2 they dont have sparks but number 3 and 4 are ok they work good i checked the harness points for 1 and 2 the problem they have ground all time i checked all harnesess dont have short to ground the last check i take off the plugs of BCM then the ground goes off is it mean that i have bad BCM? I need your opinion please thank you Mubarak from saudi arabia

[@markferraro5250]

Merry Christmas Scan the man get rid of flat rate it’s getting out of hand

[@theautomotivedoctormr.wils9217]

The argument of one code , could only have one problem . Interesting lol . Proof showing other wise , over looked by most customers . Being they don't understand what we are showing them , we have some that have faith . Others follow the pack , should only pay once theory . Can take the time to explain , how multiple problems can produce same failure . About all we can do .

[@imprezaaudi]

But there is balance of customer satisfaction and referral. If you keep charging for similar problems/codes. Customer will quickly interpret this as being ripped off. Fine line to tread.

[@ScannerDanner]

That is the garage owners fine line to tread and should not be on the technician! If the garage owner wants to discount the diag time or not charge for it, that it his prerogative to do so, but it ABSOLUTELY should not come out of the techs pocket. This should be a 100% full pay diagnostic time for the tech in a flat rate system. If the tech is hourly, then no harm to the tech at all on what the boss wants to do. Agree?

[@Pablo_Automotive]

100% agree Paul

[@candicebeebe6688]

My fav is - IT'S STILL DOING IT.

[@autojoe]

Knowledge plus expensive equipment plus info system wiring diagram ect.

[@thebanjoman1963]

40 years ago I got fired from turning wrenches at a local shop. Found out many years later my father knew the owner and had me fired because he wanted a better life for me. I found another profession and I work inside with heat and a/c and don't come home with grimy hands all day. It was the right choice for me. I don't work for free either.

[@BrokeMekanic]

That’s a father who really cares

[@ScannerDanner]

I have no regrets of becoming a mechanic. While I do not agree with the "better life" idea, I am glad that you agree that none of us should be working for free. :-)

[@rodvan-zeller6360]

Document every thing take the customer to court if he/she does not want to pay.

[@tullgutten]

As long as it isn't something you have done wrong of cource customer have to pay. We can't give them a 1 or 2 year fault free guarantee every time we fix something else for the whole vehicle. After you changed my head light bulb my spring broke, i want you to fix it for free. (Loudly kicking customer out the door)😅

[@aleskyfinis1025]

Yea

[@detailedautodiagnostics]

👍👍👍👍👍

[@donaldboyett2571]

Well said. It's not a come back. I don't know why the customer didn't take it back to your brother's shop as soon as the ignition misfire started

[@ScannerDanner]

agree!

[@rawniew]

If the customer or another person messed with it first. Your paying me BEFORE I touch it 2 hour minimum

[@ScannerDanner]

@@rawniew I do think it is fair to just say to the customer, that you will look at it first, to make sure that is wasn't something you missed. Then when you find a separate issue like we did, don't make any apologies about having a diagnostic charge at the end. It is hard to be so ridged from the get go sometimes. But I do agree with your position.

[@throttlebottle5906]

customer reply: "video to prove it, uh-huh sure, it's all your fault you didn't fix it right and making excuses to charge me again, blah blah blah x 300" LOL. 🤣🤣🤣🤣🤣🤣🤣🤣

[@florentinomartinez8073]

Be careful guys depending on the scumbag customer they might be taking yall to court and give you a bad review. I hate being a mechanic sometimes. No matter how hard we try to be the best at our work we get thrown under the bus

[@ScannerDanner]

This was a great customer. I just used this opportunity to highlight a real issue in our field

[@engineerstv8077]

I am watching from Bangladesh

[@anyway_anyway]

Customer car: sir there will be a diagnostic charge. Customer home: sir there will be a charge to come out to look at your water problem...Ok.... SMH

[@leozhang9300]

hello can i contact with you abour cooperation

[@InsideOfMyOwnMind]

I tell them I will first recheck what I did and if that's still good then we can talk about whether they want to go forward with a new payed diag. Thinking they are about to get ripped off they usually leave but it minimizes the time wasted on them and then they can go elsewhere to actually GET ripped off. I know it sounds brutal but at the end of the day I have to be ok with that.

[@jamesbarratt593]

Rated trades sites are for home owners to find respectable trades. Yeah but wheres the sites for the trades to find respectable customers?

[@matthewzoelle9149]

Haha, costumers think techs and shops work for free and out time is worth nothing. We had a customer bring in his FUSO FK (Med duty diesel trk) because it is running a regen every 50 miles or so but no codes or check engine lights. The tech notices the DPF and DOC are clogged, so we tell him it needs to go out and be cleaned. Will this fix the problem? Maybe, but it needs to be done before we can go further because it is a problem. Get it done and back on the trk and the customer takes it. Back 3 days later same issue. Thinks we should replace the leaking injectors and exhaust brake they were causing the problem. Well Sir, your trk has 260k on it and you drove it for several months with this issue. You were also told this might not fix the underlying issue, but it did need to be taken care of. Customer doesn’t ever hear the part where we have to fix something first to a. Rule it out and b. Maybe fix an issue caused by your main issue, because the clogged DPF is a problem in itself.

[@ScannerDanner]

Sucks to be us sometimes right? Freaking spot on. So how do we better protect ourselves?

[@matthewzoelle9149]

@@ScannerDanner Our manager is very up front and clear with coustomer and puts stuff in writing. They may say they didn’t know but we can always refer them back to written estimates and receipts.

[@deebalt071]

Soooo did the customer pay then.

[@ScannerDanner]

That is between my brother and the owner of the car. I believe yes, he charged them again but also we have a unique situation in that I do NOT charge for my time anymore. The videos pay me, so for me to spend the time and diag AND fix the problem, while he was able to handle other things, allows him to offer a discount that maybe he wouldn't have otherwise. Hope that makes sense. But yes, this was not a freebie. Money definitely came into the garage from this case study.

[@deebalt071]

@@ScannerDanner awesome. I’m a fellow tech also and was just curious if the customer made it a big deal. Seemed like one of those “ever sense” situations. Good find tho.

[@ScannerDanner]

@@deebalt071 It definitely could have been an "ever since you..." situation, but the key with that is proper communication with the customer and my brother is THE BEST at explaining the situation and all the variables and what we are doing and why. I know I made it an issue in the video as I was addressing the real concerns of our field and how a job like this can go south, but this was never an issue, not once did this customer have a problem with anything we did! From the first time around with the injectors and then paying again for a diagnostic for the ignition misfire.

[@midnight-xpress1136]

It's just as bad in the electronics repair. People freak when you want a $100 or $150 to repair a Digitizer and LCD for a cell phone for a screen they shattered. They look up the part for like $40 or $50, higher ends phones usually cost more. But then fuss at the cost, thinking it's just a simple task that shouldn't cost that much. Yet the'll fork out hundreds to a thousand bucks for these phones. Then there is family that thinks you should just fix it for free, it isn't that difficult and you know how to do it.

[@matthewzoelle9149]

And let’s not even talk about intermittent problems. I got 1 trk that’s vexing me for months. Driver said it would stall going in reverse then making right turns. Took months to get it to stall for us. It’s currently sitting at our shop. Lead tech thought he fixed it and it came back a week later, second tech working on it thought he fixed it and it stalled backing out of the shop. This 20 year old step van is driving everyone crazy. Will it stall if you pull on wires or jiggle wires, not at all. Take it for a 50 mile test drive through traffic in down town Philly, not a blip. Got to park it and everything cuts off (all power lights and motor). Wait 15 sec and restart and it’s good again for another couple weeks. One day they’ll either scrap the trk or one of us will pull on the right ground or wire. If trucks weren’t so hard to buy right now I’m sure this trk would be in the scrap yard already.

[@ScannerDanner]

Hardest ones my friend.

[@ScannerDanner]

Make sure the vehicle speed sensor wiring is not rubbing on the front driveshaft. The reverse stall made me think of that. I even have a video on one

[@matthewzoelle9149]

@@ScannerDanner haha I really don’t like intermittent problems because until you figure out how to repeat the problem you are never 100% if you fixed it.

[@matthewzoelle9149]

@@ScannerDanner lol it does it going forward too. When it happens everything shuts off, headlights, dash lights, radio, fuel pump (which is the cause of the stall). Total electrical issue. A big part of the issue it finding the problem is that most of the wiring harness was replaced years ago and what was used to replace it wasn’t factory standard or correct wire colors are mostly the same. No accurate wiring diagram is only a problem when you need to find a wiring issue.

[@ScannerDanner]

20 year old van? Those would all be separate circuits. Main body ground issue?

[@burningsoul1365]

if you cant fix the problem - no payment

[@ScannerDanner]

Tell that to your doctor next time

[@rickw.9298]

yes, unlike lawyers, doctors, police and others.

[@stevejakobsen2765]

If you loose in court you still have to pay the lawyer...

[@rickw.9298]

@@stevejakobsen2765 True enough. Heading to court as the defendant usually indicates you handled the situation incorrectly. Most folks expect to pay for services rendered. Its the gray areas that need extra communication upfront.

[@livefreeordietrying7242]

That's like saying my I pad is not working and i take it to a computer shop they can't fix it but I still have to pay. Nope sound like a shady place to me better check the circuit boards and connectors. Especially if they blow up start yelling and hollering it cursing and everything else. In Its called I'm being a professional as everyone here claims to be or wants to be paid like one.

[@two6s722]

Darn straight!

[@jjesco17]

Man... I got diag time taken away from me for a car that came back like a month and a half later with different faults on opposite ends of the car. My manager said cause it was part of the same system I should of recommended it...

[@ScannerDanner]

Absolute bulls--t and typical of our field. Makes me so made to hear this. Thanks for sharing

[@catap977]

New Snap on scan tool $13,000 customers don't understand the money we have in vested in our tools

[@rodvan-zeller6360]

What business model do you use for your mobile diagnostic business? I use a cross between "I.T. computer tech and lawyer" business model.

[@catap977]

and your TOOL's some of us have more than$100,000 invested

[@Aidan.17]

In a perfect world they could get offered a refund from other shop who installed them incorrectly and literally pass that money to you (for correct installation).

[@ianmccarthy1323]

Of course they should be paid. Especially when they messed it up. Its a tale as old as cars, thats why it costs money! lol

[@TomTom-pv2ig]

They pay. They always pay here.⛄🇨🇦👋

[@johnmastr7901]

Fact of the matter is the car was fine UNTIL he messed with it AFTER you fixed it.

[@florentinomartinez8073]

At the end of the day the majority of people see automotive mechanics as the bottom of the totem pole humans always hoping for the no parts required and “ill buy you lunch” attitude. But if you charge them for true time you are ripping them off. I seen appliance technicians make more than automotive techs just because of precept ions and people gladly pay $900 for a 1 hour refrigerator repair. But a mechanic has to be cheap right? Free even? No! How about $200 for a dryer belt and tensioner without having to get dirty. And people think $60 its too much for a a/c belt and tensioner fir a vortex engine. $240 for a switch knob on a dryer? Easy money 10 calls a day $1000 to $3000 a day most calls 1 hour max

[@nestorsalvatierra8023]

I hope the customer can see that a lot of time they want to argue that it still was the technician fault

[@ScannerDanner]

unfortunately you are correct, so much incompetence in my field and so many bad calls. Not enough good diagnostic techs out there is why. I'm doing my part to help

[@nestorsalvatierra8023]

@@ScannerDanner thank you for doing this to show this to everyone

[@shauno3697]

I just enjoy that IF the bill was contested here, "Ever since you" would get to be employed in reverse. The customer said up front they replaced parts on their own and you got to prove the consequences of their mistakes. Even though Danner has the option to not charge the customer for your time, I kinda hope he did. People love to play the victim and threaten shops with bad google reviews. Or they just look for ways to abuse your good graces and expect that since you didn't bill them for their stupidity last time, they shouldn't have to pay for it next time. Somewhere in the comments, Paul, you said you see a one in ten ratio of good students. I see that same ratio in humanity. I wish we could leave google reviews on people the same way we leave google reviews on businesses. I'd love to see the fallout from that. "According to your google reviews, Mr Johnson, you're an epic asshole. I won't be scheduling your car for any work at all." Imagine how attitudes would change when your car is broke and six shops just refused you any service.

[@ScannerDanner]

That would be awesome!

[@robertmedina6875]

That’s right!!!!!!!