Scheming Sally Part 1

[@siiriparkss]

Part 2: kzbin.info/www/bejne/hqLJaJukrrygqassi=sAOEsjfTJ70gx1C2

[@jillm2580]

Appreciate linking the next one!!!

[@knitwitchcraft]

And what does she expect to happen when the client gets to the counter and literally can't pay because it ended up $100 more than they can afford?

[@lambentlamprey]

The manager will 100% blame her and take it out of her wages?

[@MissSkittles89]

Why does this feel somehow illegal and definitely highly disreputable...?

[@mintcoral]

Your probably being hypothetical but. That's because in other industries it would be. In my state if a patient does not have insurance we are legally obligated to give them the cost of their treatment plan before services begin. And some doctors in our area also give patients with insurance an estimation based on information from their insurance. Anyone getting work done on their home get an estimate from companies before work begins. Going and filling up on gas or getting groceries you are able to calculate your own Estimate based on prices listed. You as a consumer have the right to know the costs of a service before it is rendered. You also have the right to decline services if the company is not transparent about costs. The company also has the right to decline services if you insist on having an estimate before hand. Though if they won't give you an estimate, I wouldn't wanna go there.

[@ChaoticAngelKitten]

@@mintcoral well said and so true… in all other aspects, when it comes to money, you generally know beforehand about what it will cost.

[@Marie45610]

It's at the very least unethical.

[@zin6730]

Isn't price and budget the most important thing to discuss with a client?? What if once you given them what they want it cost them so much they can't afford?!

[@tanzanite8908]

Exactly! The minute my stylist stops discussing cost vs budget I’m out of the chair and down the block…

[@ChaoticAngelKitten]

Exactly! I’m not going back to a hairstylist that costs me and arm and a leg and doesn’t honestly tell me it’s going to cost that kind of money!

[@TheAntiqBoutiq]

Plus legally if they haven’t disclosed price there was never a meeting of the minds so they can’t hold you to it.

[@ChaoticAngelKitten]

@@TheAntiqBoutiq right?! If you haven’t talked about price with the customer the customer could easily say, “you never said it would be that much and I’m not paying that much because you basically scammed me by keeping the exorbitant price a secret. I never agreed to pay that much.”

[@ashleyd675]

I legitimately made myself broke the last time I got my hair done because I was charged one price at the appointment before, and the next appointment I was charged over $400 for the same thing except the first time she didn't have time for a blowout and this time she was "making up for it", she didn't bother to say anything until she rang me up after she had already finished. I haven't gotten my hair done in almost 2 years because of it since I had trusted this stylist. Had a wash, trim, and partial hightlights. Cost me about $450.

[@kasualbeauty309]

You can tell she’s a boss that likes to manipulate people into spending more money than they’d like too

[@BigMama_21]

Yeah Noooo lol I wouldn’t let you touch my hair if I didn’t have a price point discussed… 🤣😂🤣 That’s a way to start a lot of crap the salon doesn’t want lol Can’t wait to see how part 2 turns out…

[@rebecky5ever]

If a salon doesn't tell me their prices before they snip I will literally walk out the place without a second doubt. I am not going to spend a ton of money on something I can't afford just because the owner or stylist want to be "time efficient"🙄

[@PhilaBurger]

Can’t wait to see part two…because unless this boss likes being dragged for their customers’ sticker shock AFTER the service has been completed, I’m not sure how much worse of a case of rectal-cranial inversion there could be.

[@Ellarose_hii]

Can’t wait for part 2

[@siiriparkss]

stay tuned

[@Ellarose_hii]

@@siiriparkss yayyyyy

[@carolinemorgan94]

​@@siiriparkssyes please hurry like come on girl chop chop I'm kidding I'm kidding I'm kidding I'm kidding I'm kidding don't worry I'm never going to be one of those fans who like dead man's content like yesterday lol

[@tarynriver]

The amount of hair dressers who never told me before hand how much it was gonna cost or asked how much I was comfortable with and it ended up costing more I 100% believe that people think this way. And because I have anxiety I end up just paying it if my hair isn’t achievable in my price range I’d live to know I’m definitely willing to change it 😂😂 I probably won’t go back to you if you didn’t tell me and I end up paying $500 when I budgeted $300 I’m always polite though. As I said I have anxiety I literally will just pay whatever on my credit card and hope to pay it off at some point just cut out other things in my budget for the month and then feel dumb and beat myself up for not speaking up.

[@mintcoral]

You as a consumer have a right to ask for an estimate before services are rendered. Some states even require services that have fluxating prices to give estimates before services can be rendered. Check your state law. In my state doctors have to give patients without insurance the cost of services before services are rendered. Labor workers such and construction, plumbing, and electrical always give estimates before services are rendered. And in some states if the company fail to inform the client that the cost is going to go over the old estimate and do not provide a new estimate. The client could win in court and not have to pay the additional costs. Because the company failed to be transparent and communicate with the client. Grocery stories, gas stations, even the spas I have all gone to have prices listed for their services and the prices for the add-ons so you are not surprised by the total at the end. Your hair stylist should be no different. They should be someone you should be able to trust and to be transparent about cost.

[@mintcoral]

Also don't feel dumb. What happened to you is predatory. Just because something is industry standard doesn't make it right. And also depending on the state legal. If you find yourself to be shy in-person while on the phone ask if they give pricing before services as you have a budget and the last place didn't which is why your liking for a new stylist. It really helps the employees and you create a healthy relationship. Your also more likely to be places with a stylist that will fit your needs. It's how I met my stylist and have now been with her 14 years. She even traveled an hour to do my hair for my wedding and helped me find the makeup artist.

[@2222ela]

But from now on, remember that ultimately your hair and your budget are your responsibility. You need to make sure that you have your bases covered. This doesn't just apply to hair by the way :)

[@lilitpatchwork]

This is why they do it. Because most people will be polite about it, and pay anyway. It's predatory af

[@jessicathomas9935]

You’re not alone and I think it’s more common for them to NOT to tell you prices. I’ve NEVER had a stylist tell me what it’s going to cost for my service before they started. Like you I have anxiety and will just pay the charge which is why I’ve gone back to doing the oh so bad for me box color lol. But I do use one without ammonia at least 😂

[@Flowergurl2000]

Good to own your own salon. It’s good to be the QUEEN!

[@tj3746]

Wish at the time you could have fired back at that boss saying that lots of clients will leave the chair if they don't know what it's going to cost before it starts. I made the mistake once getting into a chair for a trim, and not asking the price. Because I assumed, it was a clean up the sides trim to my fade, that should be 25 to 35 depending on salon. Little did I know that I had walked into ' a celebrity' salon and they charged me $85 for that clean up and trim😮😮. Never again

[@rosiescott1531]

This is great advice I can't see any possibility of this going wrong

[@melissabiemans9991]

How many people have had sticker shock/remorse after not being told the price (of ANYTHING, not just hair) and then find out only after it's too late to make the adjustments needed to make sure they can still buy food and pay their mortgage. LOL. only exaggerating a little. I think she'd make more in the long run because people will spend what they can when they can - but they won't be repeat customers if they felt they were taken advantage of in the first appointment. Waiting for part 2 to see how she replies.

[@debbiethomas3687]

I want to know upfront what something's going to cost. The last thing I want is to go to pay and find it's not only taken my hair budget but my food and bills budget for the coming week too! There is only one thing that is absolutely certain to happen from that scenario, and that is that I would never go there again and I'd make sure all my friends and family know not to as well.

[@Indyghurl]

We were taught that consultation is an ongoing part of the clients appointment. You literally learn more about what the client wants when you get them in the chair. It's also an ideal moment to add on a service, so long as the client knows what to expect at the cash desk or you can aim to do more on a return visit.

[@DianEnglish56]

Wow! That was Dumb on her part. Good way to lose clients. I would also want to know how much something cost beforehand. We all have budgets of some kind to stay within. Part 2?

[@Persepholeigh]

This is why I never get my hair dyed professionally. I've done it twice, and the second time I was screwed over and, without my knowledge, was charged almost twice my budget despite telling her how much I could spend. I didn't have money for food, and ate nothing but bread for a week.

[@LucindaCalabrese]

Wow first like at time of writing, looking forward to this!

[@siiriparkss]

Yay, thank you!

[@sarahbelk1936]

Wow, this color is gorgeous on you😍

[@BSPIVEY100]

So in our business, ( hi end audio and custom kitchens & baths ) would you suggest the same tactic ? What a load of bad advice to not tell someone what something is going to cost. What do you tell them when they ask how much will this cost me ? Love your videos Siri. I know it's a ton of work and effort. Thanks for sharing.

[@debbiethomas3687]

I used to work in retail and once worked in a shop not far from London. A very well known actress at the time used to shop there and I spent a lot of time with her one afternoon discussing her needs and helping her make the right choices. She spent quite lot of money and left happy - and I was happy to have been able to help her, but the boss laid into me saying she came in for stuff every week and always wanted to return it. Well this time she didn't. She came back the next week, came straight to me and asked me to help her with something else. She never returned anything because she didn't need to - she got what she really wanted first time. Unfortunately I didn't stay there long because the boss' attitude was so alien to me that I just wasn't comfortable working for her.

[@bridgetwolsey7033]

My hair dresser has always said if needed to discuss budget ahead of time (she works with the budget I have) and if needed if it costs too much she will let me make payments

[@toritori5835]

Wow. She really said that. My word.

[@Batmanapplejax]

I’ve never had a stylist discuss prices with me. I wish they did. Usually they have the prices listed on the website but I’m never sure how it all adds up with what I’m doing. After getting burned a few times I’m now discouraged and don’t really do anything beyond cuts.

[@silky0439]

So what do you do when they don’t have the money? Can you undo the hair?

[@jman5949]

Break out the clippers and removal cream. No money, no hair. 😂

[@dakotahs.4185]

This sounds like a lawsuit waiting to happen

[@TheAntiqBoutiq]

Always start with the positive not the negative. Bad managers. And if you haven’t told the client how much the service is, then you can’t enforce payment because legally you didn’t have a meeting of the minds. I’d walk out and say good luck trying to get it.

[@tiad2125]

I always ask what is a general price range I can expect to be in for what we talked about? I like to come in prepared and make sure I have enough to cover my services. You can't really take color out of someone hair, or glue the cut pieces off if they don't have enough money..

[@shelaghsalisbury1325]

Um, isn’t naming the price part of a verbal contract?

[@lhzook]

Ive never had a price quote before my hair was done. I live in an upscale area & they probably feel in i can afford the area I can afford to have my hair done.

[@kimkimba1131]

Yeah, I want you to talk about pricing. I can only afford $300 and it comes out to $400. I'd be extremely upset!

[@spamham897]

This seems like it would cause tremendous issues at the end of the service when it comes to paying

[@edithflores2015]

Let alone the part where the client manage to escape and never come back to pay...

[@ChristineKrannich]

Price is my Number One concern. I indicate what I’d ideally like then ask how close is feasible with the amount I have. If the stylist refuses to talk about budget, they’ve wasted their time and mine. Not cool.

[@wristdisabledwriter2893]

Can’t wait til part 2

[@thumper2981]

That is shady as hell. People have budgets. What She's saying is the client needs to be upfront about what they can spend.

[@OpalLeigh]

It loses them much more money when the customer doesn’t come back because 1. They were charged for a service they weren’t provided a price for and it was out of their budget. 2. You didn’t get a good result on the hair because you didn’t clarify and ask enough questions There are lots of salons in big cities, client retention makes your income stable (they are now coming back whenever they need something so that money will always “be there”) and more predictable (you know that as long as you don’t piss off your loyal client, that they are coming next month and know how many more people you need to fill your schedule)

[@dispekfulchikensammichwith431]

If my stylist didn't discuss budget with me and the service completed ended up being way beyond my acceptable price range, it would be the last time I ever set foot in that salon or in their chair.

[@amandagroetzinger7537]

Please tell me how much I will be spending before putting stuff on my hair. Don't want to not be able to eat for a month because the appointment ended up higher than I thought....

[@tkretchman1701]

If you don't give me an idea of a price I wouldn't be interested in staying or coming back.

[@kalisederoche]

nothing loses a client faster than paying more or less doubt than what they expected. terrible business practice!

[@jonavantour9856]

Crazy that no hair stylist has ever talked price with me before hand. I always have to ask and many times they don’t know without asking or checking the computer.

[@rosachandler2708]

my friend is a stylist. she‘s stand-in boss at her salon and charges less if not nothing when she does her friends‘ hair when her boss is away. one time i went by and someone higher up than her own boss and from the office was there so she had to charge me extra, which she told me, and i told her i‘d be happy to pay 250 for whatever she had to do to reach my hair goal, otherwise her position would be compromised. it came out to 130 and she‘s like „i‘m so sorry you have to pay this much“ and i reminded her i was fine paying double that and that i said that from the beginning

[@gracen8010]

What happens when you just jump right into the service without discussing prices, get it all done, they look great… but they don’t have enough money to pay for it? Now what? You can’t just let them leave without paying, you’ll get in trouble. You can’t exactly take the product off their hair. What are you supposed to do?

[@tracygarner5912]

Ya cost is a big deal when you don't want to spend $400. Clients need to understand what is a realistic cost to obtain what they want.

[@grantrule6593]

Great Video Siri

[@whimsicalendeavors]

So you throw them under the bus? Wouldn't hold up in court. Not to mention, ruin your reputation. Um, that boss is a hard no

[@michellemartinov6267]

Totally disagree with the “owner”. I’d be super angry not to know upfront what I would need to pay. And yes, there is generally, as they say, more than 1 road to get to Rome. What would a business owner want - a 1 time fee of 300.00 or a happy customer who keeps coming back?

[@veronikanika3032]

My stylist doesn't do this budget talking. She knows my limit is 200 euros and up to this amount we don't need to talk about it. Above this amount I wish to be asked and informed. No consultation at all would mean I am leaving that particular salon and never coming back.

[@roxaslove23]

These types of bosses are the reason their business end up failing.

[@hannahsmiraculoustextingstorys]

I’m sorry but if I get my hair done and it comes out to be more then what I was expecting and they didn’t tell me how much it was going to be or at least a guesstimate I would not return to that salon because that is ludicrous.

[@m0L3ify]

How to get clients to never come back

[@MsArtistwannabe]

I think not making cost estimate up front is unethical. Building trust is everything.

[@kennyblare1734]

You mind your P's and Q's. And you got your i's and cross your t's ❤️

[@kateatkinson7194]

I see this going badly.

[@dyan1965]

And that is why I go to a salon, get a trim, I wash my own hair and they trim it. 20.00 bucks and a 10.00 tip is more than enough to pay. I refuse to color my hair because 300 is not in my budget EVER!

[@crimsonkitty1443]

I could go in and be like I'm a level 3, last time I dyed my hair was 4 years ago. But does that tell you a lot no. Don't know how damaged my hair is, how many times I've dyed it, how fast does my length grow, it could be a couple of inches, it could be constantly breaking. You don't have that level of knowledge if you don't have a detailed consultation. First time I dyed my hair never had a consult my hair was basically virgin I guess, it bleached really fast. I had streaks when I was a kid probably from 8-10 years old I got streaks at the beginning of the school year, and it was done by a family friend, fast forward age 14 getting my hair bleached for an ombre with level 3 hair in one session fried parts of my hair, my baby hairs are completely fried, the front seems more damaged in the front than it is the back. But I got my hair done the following year, but now I just get it done by my sister who learned from my mom who went to school for hair. She was a hairdresser up until 2019 when I graduated, now she only does family and friends

[@pamelacarraway1270]

No price no service please need to know the price

[@JamieCormier]

And when the client can’t pay, then what? Either you waste product on someone who can’t afford to cover it let alone your time, or they sacrifice something else to be able to cover it and never come back 🤷🏻‍♀️ I don’t see either of those situations as money-making.

[@Hollyberrystreats]

Is that fraud?

[@lisar252]

Yeah this is how you DONT retain clients. Yeah sure they might get pressured into getting their hair done by you even tho it’s out of their budget but are they gonna come back to YOU? Probably not!

[@ella_cinder4361]

I, for one, want to know, uo front, before any process has been started, how much the process will cost. Please, please, please, do not skip over or avoid discussing cost of service. It's not fair to your client, and not fair to the stylist 😕

[@makaylaforbes6719]

First think i ask when im going in for service i cant do myself is " How much?" If nobody is willing to give me a straight answer, off i walk. If the business is going to judge me as unworthy because i ask about costs, they dont deserve my business

[@katej9934]

Um... What she suggest is a waste of time...

[@ericaallbright998]

Oof....... yikes. You can tell which one cares about people.