Sending Rolex Submariner In For Warranty Service and Repair | My Rolex Service Center Experience

[@JustBlueFish]

Join the JustBlueFish Watch Club on Facebook. facebook.com/groups/JBFWC/

[@cfunk10]

Dude, just send the damn watch off to RSC. Lol.

[@JustBlueFish]

Thanks for watching.

[@armandogomez2677]

I would’ve just have the AD do it. He spend so much time contemplating it warranty probably expired though

[@dragonnetx]

Omg. One speck of debris in that case can result in a nagging wagging 17 1/2 minutes of video. 👏🏻👏🏻👏🏻. Just send it into the service center, they are very professional in make things work again. Got your lovely watch back. Case closed.

[@JustBlueFish]

The service center has damaged more watches in some form or fashion than in sure they will ever admit to. If you don’t think that the situation deserves careful contemplation, which is what I shared in the video, I don’t know what to say. I guess it must be living in your world where ignoring all risk and assuming everything will be taken care of for you would be nice.

[@dragonnetx]

JustBlueFish Watch Reviews I agree with you in some form that the service centre do make mistakes as well, they are humans after all. But what can you do? Do they allow you in to their workshop & let you stare at them what are they doing to your watch? If they do please tell me where is the service center & I’ll definitely support your statement. Sometimes a little trust would make your world a much better place to live in.

[@mdesmet9111]

@@JustBlueFish I'm surprised you are willing to spend $8500 on a Rolex, but you have no confidence whatsoever in their after sales service!? I recently had an issue when the movement of a Tissot was damaged during servicing. The in-house watch maker of the AD basically wrecked it. I contacted the national office of Swatch and since it was still under waranty and it was clearly the fault of the AD, the national service center fixed it and gave me a brand new movement for free. If an entry level Swiss brand like Tissot does that, I'm sure Rolex would 'fix' any issues caused by their servicing (service center or AD). Whether it requires them to replace the movement or the watch case, they will do whatever it takes to live up to their reputation. It would cost them much more to have bad publicity of poor craftmanship, then to just replace some parts. I'm waiting for my first Rolex (Sub no date) to arrive at the AD in the coming weeks/months, but I can garantee you I would have never spent €6900 on a watch, if I didn't have confidence in both the quality of their products and their after sales service!

[@jeeperspeepers8323]

If you smiled, do you think your face would break? Stick with a G-Shock. I think you'll be happier.

[@JustBlueFish]

Are you gay, why do you care about another mans smile? Creepy thing to say.

[@davebridge4]

You say you want a Rolex? The anxiety you have isn't worth it. Sell it Guy.

[@JustBlueFish]

Lol anxiety. Some of these comments are absurd. Yeah the comments here that I need to "chill out" and I'm a neurotic mess over this situation. I don't really get why I am getting that kind of feed back. This video is for the benefit of the viewers that might find themselves in a similar situation and outline all the possible options at their disposal as well as the inherent risks associated with those choices. I’m not overthinking anything, I’m just capable of comprehensively approaching a problem and able to evaluate every angle. The solution is quite simple, but if I just made a 30 second long video and said “I’m sending my Rolex in to the RSC” that wouldn’t make for very interesting or informative content now would it?

[@davebridge4]

I'm simply stating you would not need to make this video if it were a Seiko. I think most people would behave similarly after spending thousands of dollars on a watch. I meant no insult.

[@antg.3846]

I bought a Rolex in January and noticed a blemish on the sunburst of the dial. I brought it into the AD about a week after and the AD saw the same. They recommended sending to RSC. Since the watch has a 5 year warranty I agreed. 5 months later I still don’t have the watch. The AD reported back Rolex had to replace the dial which had to be delivered and done in-house in Switzerland. This is a bit more comforting since the works done at HQ, but time will tell if the watch comes back with any new noticeable blemishes. I’d say take advantage of the warranty regardless of any concerns and let Rolex deal with it. Rolex guarantees their Service and it is up to you on how to control the situation. Nothing is perfect in the world, in life.

[@JustBlueFish]

5 months that sucks!

[@antg.3846]

JustBlueFish Watch Reviews I’d rather deal with this than look at an imperfection for 5 months. This is going to be my lifetime watch.

[@algorithm007ify]

JustBlueFish Watch Reviews it sure does.. 5 months is crazy

[@marcgoldbergdogtrainer]

Wow that sucks. RSC for sure and have the AD send it. You have years of warranty so this gives you time to regain confidence.

[@JustBlueFish]

What would you do if you had to send in a watch for warranty repair, and it came back with new issues - like in the example I shared in the video of the guy’s watch that came all scratched up after a service?

[@marcgoldbergdogtrainer]

JustBlueFish Watch Reviews that had to have happened at an AD repair shop not at the RSC. It’s a fluke but still I would not have left the AD without noticing and registering the damage. I would then have asked for the watch to be sent for restoration to the RSC at the ADs expense-or a trade to a new watch, their choice. Had they declined, anyone can make KZbin videos, Facebook and Yelp reviews of their experiences, making sure not to cross any legal boundaries. In the modern age, a lone committed person can make a lot of noise and even sue in small claims court. Any AD in their right mind will want to avoid this. But-we must assume the story is true-that the AD wantonly damaged a watch and didn’t notice or reveal. Could it be true? Could be. Could it be false? Seems more likely doesn’t it?

[@daletaylorjr.4786]

I personally would let the AD handle it from start to finish. I know it would take longer possibly but it gives you an extra layer of insurance. I would also photograph every corner of the watch before sending it off and email the pictures to the AD for a paper trail and time stamp. More pictures when it comes back. Plus it will give you a chance to enjoy your other watches while it’s out of order. 👍🏼

[@JustBlueFish]

That’s probably the course of action to go with.

[@donrossi1603]

My God...you said it best..."Pain in the Ass"... Let the Rolex AD process the shipping and repair. Wear other watches for a while. Take a chill pill and try smoking something else while you wait for it's return. Can't wait for your follow up vid on this issue..!!

[@JustBlueFish]

Thanks for watching.

[@michaelmaggi7637]

Dude... Cross that bridge when you get to it. Don't worry about it. You sent the watch in and now just sit patiently for it to come back.

[@JustBlueFish]

Unfortunately I don’t live any aspect of my life assuming and hoping everything will just work out. I contemplate my options, assess risk and reward and evaluate the best course of action before I blindly rush into a decision that could cause a bigger pain in the ass down the road but could have otherwise been avoided. I guess this is where the saying “ignorance is bliss” came from.

[@JxH]

One of my wind-up mechanical watches had a bit of 'swarth' (metal debris) lodged against the crystal. So I popped it open myself, removed the movement, extracted the swarth, gave the movement a gentle shake and two more bits of swarth fell out!! I then put it back together. Perfect.

[@JustBlueFish]

Did that watch cost $8500 USD? If so you are braver than I am.

[@JxH]

@@JustBlueFish LOL, about $20. Cute Chinese mechanical wind-up watch. My nicest watch is based on the Watch Repair Channel's video about assembling a watch from parts bought on eBay, using an amazing 6497 movement. My Time Grapher 1000 shows exceptional performance. Total cost about $100. Great fun. I do have a "Rolex" (LOL) that cost $10 from a seller in Time Square NYC in 1987. I replaced the battery recently and it still works!! Your channel is very enjoyable even if I'm not likely to ever spend $10,000 on a watch. Educational. Thank you.

[@jettyung2389]

A service already?! My shitty seiko still doing great after years. Thanks for this video, Very informative

[@JustBlueFish]

Thanks for watching.

[@richiechou1605]

Weird flex but ok

[@rzezniqq]

Sell the Rolex buy Grand Seiko.

[@JustBlueFish]

Unfortunately there isn’t any Grand Seiko model I feel strongly enough that I’d want to buy it. They’re nice high quality watches but none appeal enough to me to drop that kind of money.

[@rzezniqq]

@@JustBlueFish I was just joking. But truth be told - I'd br furious spending 8.5k on a watch just to find some shit sitting on the dial.

[@michelbotterik2963]

Ignore it, it is not hindering the correct workings of the watch. Only noticeable if you watch closely...

[@JustBlueFish]

Thanks for watching.

[@therichardchannel]

Some people are way too OCD for that. It would definitely bother me. I would not let that slide for a $600 watch let alone a Rolex Sub.

[@stevesimmons8992]

I personally do not think that you are overthinking or making a big deal of anything, I’m a very detailed person just like yourself and would have to weigh the options as well. And honestly, I would send it to the RSC. Yes you might have to wait a little longer (which would drive me crazy) but at least you know that you would be in the loop of communication and know the quality of work you’re getting. Anyway you choose, I’m sure you’ll make the right decision for yourself. Stay blessed and keep the awesome content comin my friend!

[@JustBlueFish]

Yeah I don't understand some of these "you're making a big deal comments". First I'm not a hysterical mess. I'm just outlining all the possible options and looking at the risks associated with each one. Secondly a piece of metal floating around inside your watch case is a BAD thing for the watch. Anyone that thinks otherwise and would ignore it, well lets just say I'd never buy a used watch from them.

[@mikev3245]

You bought your Rolex at an AD so you know it came from the best source possible. In doing so you paid more for the watch and now your AD is doing exactly what they should be doing and that is providing you with service after the sale. Let them take on the burden of sending it to Rolex Service. You paid for that already when you purchased the watch from the AD and it seems they are being very professional with you with the options they have given you. I would request your AD not to open the box when it is returned until you are present. You can make the unboxing together with the AD and that way both you and the AD will know the exact condition the watch was returned from Rolex Service. This is a very small problem and I believe all will be well when it is returned. Good luck!

[@JustBlueFish]

Mike V thanks for watching and for the feedback.

[@WatchGeek]

I understand your concerns, but honestly, I would let the AD open it and just remove the piece

[@JustBlueFish]

Unfortunately while I thought that was an option they said no, all watches under warranty go to the service center.

[@davidruiz3712]

Sent it yourself, it's YOUR watch, you should keep track of it and not make things more complicated by sending it to the official dealer. The doubt of the official dealer screwing things up would be surely higher than dealing with this problem myself, in my opinion. Do not let yourself be nervous about this shipping method, YOU should package the watch yourself and insure that it will be shipped in a condition you are 100% sure to be the best possible, do not allow yourself to be let down by the kind of tape you should use or the specific way to package it. You bought an expensive watch to be part of your history, make this process of repairing it a part of this history, do not let 3rd part people interfere in this path. Good luck!

[@JustBlueFish]

There is sound logic in your thinking. Thanks for watching and for sharing your thoughts on it.

[@davidruiz3712]

@@JustBlueFish I understand you perfectly, do not worry about these people finding stuff to make fun of you. I would be thinking the same as you are now. It might seem to be a first world problem, and in some way it is, but as there is money and your mental wellbeing involved you are right to treat this as a serious issue. I tend to think all the possible ways something might go wrong when dealing with watches, either buying, selling or servicing. Throughout the years I have decided to treat these things in a more pragmatic and simple way. Doubts about package? Do it the best you can; doubts about it being damaged during shipping? There is nothing we can do about it. Just like that. The most important thing in this scenario is to not involve your official dealer in it, you just bought the watch from them, that's it, do not let the thought of saving a few dollars with postage deceive you, you should pay for the shipping and with any more expenses with this process, make yourself responsible for that and as a result you'll know you made the best possible decision. I hope everything will go smoothly, do not worry about the weeks or months it might take, it is nothing compared with the years of enjoyment you'll have with the Submanirer. Cheers!

[@andrewscott6789]

My friend I enjoy your channel buy Christ this is just dull

[@JustBlueFish]

Do you also enjoy insulting me? /facepalm

[@NorCalLuxury]

I have alot of energy in my vlogs

[@danielmewes]

I never understood why official watch services are so slow. All the brands seem to take weeks to over a month to service or repair a watch. I don't get why it should take more than 1-2 days. Why do they let the watches just lie around for weeks? I understand that there can be repair load spikes that can lead to delays on occasion, but for someone like Rolex they should have enough volume for things to even out. And is it really too much to ask that they hire watchmakers slightly over needed capacity to absorb those spikes in work volume? I mean at those prices... Same with most of the other brands. Good service under warranty should be 1. Manufacturer sending you an express shipping label by email 2. 2 days later watch arrives at service center 3. 2 days later service completed 4. Shipping back by express shipping (next day or 2 days max) 5. Watch back within a week Not sure why that's not possible for a premium product.

[@itsallrobbish]

Daniel Mewes imagine taking your Merc in for a service and to be told come back in a month.

[@blueshirtbuddah1665]

If this were me, and given my close proximity to NYC, I would bring the watch myself to the Rolex Service Center in Manhattan. But for you, I think you did the right thing to have the AD send the watch to the Rolex Service Center. I know how stressed you must be. Best of luck Guy,!

[@JustBlueFish]

it Would be nice to be close enough to walk into the RSC. That said having the AD take care of it is obviously the best approach.

[@jettyung2389]

I would have the dealer send it in. It's much more piece of mind in every aspect. Any problems along the way will not be your fault. I'd rather wait longer for a better result. It's not like the Sub is your only watch too. Best of Luck !

[@JustBlueFish]

Thanks!

[@andrestenstrup1042]

It is a very simpe procedure. Take it to your AD, and then pick it up at your AD. And if they say it takes 2 - 4 weeks, then after 2 weeks write an e.mail. Howwever I would like to know how brass gets lose. And is there more lose inside ? AD will soon find that out.

[@JustBlueFish]

Thanks for watching.

[@zigatelban4392]

i sent back my seiko to my AD because of issues with the winding.... when it came back there was dust under the dial and damage on the case....sent it back again and it arrived with a bent “seiko” logo on the dial.... had to wait a month each time. you never know if they will take care of the watch the same way you do i guess 🤷🏻‍♂️

[@JustBlueFish]

Yeah that's sort of the concern right, trading in one small problem for a whole new big one.

[@Tonysoprano497]

I’ve never had any problems with any of mine but it does bring home the hastle . Sometimes I wonder if it’s all worthwhile. Perhaps staying at the cheaper end makes sense ..

[@pedrosaenz2800]

My personal experience with the AD in Peru Banchero Miraflores was totally pleasant. They have outstanding service with local master watchmakers. Everything fine.

[@JustBlueFish]

Thanks for sharing. I appreciate it.

[@d3xmeister]

There’s been some discussion even here on your videos comments that Rolexes are perfect. They are not, and they never were. But things like this doesn’t change the fact hat Rolexes are extremely well made and well performing watches, honestly this doesn’t make me feel anything less about them. People do not understand that as good of quality as they are, they are still mass produced goods, and in large quantities, so it is unrealistic to expect perfection from every piece. I would have the AD open the case and clean it to be honest, I’m not sure an operation like this would be better performed by Rolex. It doesn’t really look like metal debris to me.

[@JustBlueFish]

Mihai Pascu they are great watches but far from perfect and the people spouting that any slit flaw in a Rolex is a sign of it being fake are living in an ignorant fantasy land.

[@TheWayofGrace89]

You and Bruce with Rolex issues? That’s crazy and unfortunate. Best of luck, I’m sure they’ll get it fixed but I’d be a bit disappointed ..

[@JustBlueFish]

Thanks for watching.

[@khronokraze]

It's good to document this experience for those not familiar. You concerns are valid, but like others have commented, perhaps you are overthinking it.. but, it is, after all, an $8+ watch so having concerns is only natural. For me, IF I had a watch like that in your situation, I would hate to be out of direct contact as you say and God knows how long it will take for the watch to come back and hopefully come back better than when you sent it in and not somehow worst. BUT, the clear choice really is to let the Rolex Service Center handle it.. and probably let your AD send it in for you so they take up part of that responsibility. You've paid the premium to get the watch new from an AD and all that that comes with. Take advantage of it and don't pay a penny more out of pocket to send it in yourself. There is still no guarantee it will be any better if you try to intervene in any minor way that you can that the watch will be better off once you've sent it into the RSC. So, if you did take that route to pay to send it in yourself and the packaging and shipping hassle and it did come back less than satisfactory, then you'd probably be even more disappointed you forked up more money thinking maybe it might have made a difference in the service experience when it didn't or won't. You really have no real better choice and just have to trust them, the Rolex AD & RSC, to take care of it. If it does come back worst or another issue such as damage to the case or something else..then raise hell if and when that time comes. And, not to poo poo on your situation.. not at all. But, I think this is a good way to bring things into perspective.. and, a very good reminder for others thinking about buying watches and how much to spend on them that no matter how much more you may pay for a luxury watch that's supposed to have a reputation for perfection, it doesn't guarantee a flawless watch even when new and purchased legit through an AD. However, these facts should not deter one from wanting to purchase such watches, if so desired. But, expect no brand is infallible no matter the cost and reputation.

[@JustBlueFish]

Thanks for watching and for sharing your thoughts on the subject I appreciate it.

[@khronokraze]

@@JustBlueFish will be interesting how this pans out. best of luck with it.

[@david.9633]

The same thing happened to me when I bought my first gmt years ago. My AD called the speck a feather in the crystal, a defect. This happening really makes you realize that even a Rolex is just another mass produced product that can have flaws from time to time.

[@JustBlueFish]

I think it’s more often than from time to time if I’m being honest.

[@david.9633]

@@JustBlueFish I agree, it's unfortunate. So did you send your watch off to RSC yet? I didn't want to say initially but I had sent mine off to them and it came back butchered. This is of course not to say that yours will but if you can I would suggest you make sure that it is noted that you want your watch handled with extreme care and if possible, send the watch to the RSC in Dallas, I've heard they're better.

[@JustBlueFish]

David B. I have not sent it yet. I will sometime in the next few days.

[@david.9633]

@@JustBlueFish I hope that it all works out for you. Keep us posted please 👍

[@northlander4370]

My ceramic no date was five months out if warranty and i suspected there was a self winder issue , i went to my A D and they agreed that this could be the problem , as there was a very slight vibration every now and then . My AD sent the piece to the Toronto Rolex service centre by private courier , and being out of warranty i had to realize there could be a substantial cost involved . A few days later my A D called me and told me that Rolex was going to repair and do a full service on my Submariner at no cost to me , this was a pleasant surprise . My A D told me that when my watch is complete they will pick it up personally and i can go to the A D and retrieve my watch , pretty good customer service if you ask me . I am looking forward to getting my Rolex back on my wrist where it belongs , my Omega Planet Ocean will have to suffice for the time being !

[@LS98]

Sorry you’re having this problem, but thanks for sharing the process of hopefully making everything right again. For a lot of us, buying a Rolex is a major purchase, so it’s definitely understandable that you want to think through all of the options to rectify the situation. Fingers crossed that this will be a minor issue and all will be well.

[@JustBlueFish]

Yeah a lot of people seem to be jumping to the conclusion in the comments here that I need to "chill out" and I'm a neurotic mess over this situation. I don't really get why I am getting that kind of feed back. This video is for the benefit of the viewers that might find themselves in a similar situation and outline all the possible options at their disposal as well as the inherent risks associated with those choices. I’m not overthinking anything, I’m just capable of comprehensively approaching a problem and able to evaluate every angle. The solution is quite simple, but if I just made a 30 second long video and said “I’m sending my Rolex in to the RSC” that wouldn’t make for very interesting or informative content now would it?

[@zamSEG]

hello sir, i think it's better send it to authorised dealer and let them send it to rolex service center. i thought luxury watch like rolex that is still under warranty got any problems, they'll change it 1 to 1 instead of repairing it. i thought wrong. i mean, that is why in we bought it from authorised dealer in the fisrt place. right? wish you all the best and hopefully everything work smoothly. cheers. :)

[@JustBlueFish]

Yeah that's the plan.

[@MattSteemson]

I had a ceramic sub date that I sent in for full service. The service centre firstly scratched the dial, after taking it back they replaced the dial but scratched the hands. I then took it back again and they replaced the hands but smudged the underside of the crystal. I then took it back a 3rd time to have the crystal cleaned. After the 3rd time it was all okay but I was so disappointed with the whole experience I just sold the watch as I couldn't bare to deal with it anymore!

[@JustBlueFish]

That isn’t the first time I’ve heard a story like this. Sorry you had to deal with that hassle.

[@matthiaskrause1155]

I can't help you with your decision. But your issue reminds me of a video I once watched on KZbin where the guy advised to CHECK EVERY DATE ON THE DATE WHEEL before buying a watch, to see if there are any particles on the wheel. Seems to be good advice.

[@JustBlueFish]

Matthias Krause that’s a good idea.

[@StevieandJrOutdoors74]

I fell asleep! What happened??

[@JustBlueFish]

Did you at least leave the video running so I got my ad revenue?

[@marcocastagnetti7086]

Hi Guy, yes it's a bit of a dilemer plus once a watch has been opened you might find that the time keeping has changed and doesn't run as well as it use too for what ever reason.

[@JustBlueFish]

The timekeeping is a concern. My watch is ridiculously accurate right now. It runs about +3 seconds per week.

[@LuisFranciscoAguilar]

I share your feelings Guy. Bought a BB Chrono from my AD a couple of months ago, came with a fiber which i came across a couple of months later (It stucked near the date). It broke my heart into pieces, but i will take it out in it's first service, since i don't want to open it yet. Great vid.

[@JustBlueFish]

Yeah if It was for sure just a dust fiber and not metal I might just leave it too.

[@rockon21ful]

I would let the AD work on the watch, there will be paperwork involved if there is ever a problem with the movement at a later date, plus they will take extra care with your watch.. Also take video of the condition before you drop it off. Most Rolex AD's have an amazing watchmaker inhouse and I would trust them more than the service center and not having the watch up to 6 months for a little piece of junk under the crystal... Also since its an easy fix the watchmaker at the AD might let you watch the work being done, tell them you have a KZbin channel and might want to post a video of the work being done..

[@JustBlueFish]

They were pretty adamant at the AD that it needed to be sent to the service center. So that won’t be an option.

[@petes5152]

If owning a Rolex is causing you this much stress, it's not worth it. Get something nice but that you are less personally invested in. It's just a watch. It should make you happy every time you look at it, not stressed.

[@JustBlueFish]

What stress? How does going over all the possible options, weighing he pros and cons as well as the risks involved, and sharing that with any other viewers that might find themselves in a similar situation equal me being stressed? It’ll get sent in and we’ll see what happens.

[@JxH]

Regarding the chipped case. Metal polishing can be done so that any change in the apparent curve is perfectly, utterly, and completely imperceptible. There's probably 10x more capability and flexibility, in terms of the maximum depth of the gouge, in this regard than you might think. And if they get a jeweler involved with the bare case, they can braze in additional precious metal to fill any gaps that are too large. Skilled craftspersons are far more skilled than you might think.

[@JustBlueFish]

Thanks

[@airborneSGT]

So that was actually my watch that had a scratch from the AD RSC. I just had another service from the New York RSC. Bottom line - watch came back perfect!

[@j.j.h.atemycereal]

I’d do the same thing; have the AD send it to RSC. But I wouldn’t be afraid to check back with the AD weekly for updates. I’m looking forward to hearing how this gets resolved.

[@JustBlueFish]

Thanks for watching.

[@atthelord]

Yeah let your dealer send it. It’ll be safer, youll be less worried and of course the warranty card means it’ll most likely be free to be taken care off. Its ok , stuff happens 🤷🏻‍♂️ looking orward to more content !

[@JustBlueFish]

Thanks for watching.

[@kuokliangchin2078]

Guy is very meticulous and detailed .. when channeled in the right direction it’s great entertainment Value - for me this isn’t one of those times

[@JustBlueFish]

My AD is sick of my complaints? Do you just imagine scenarios in your mind that involve me and my AD, and after they've played out, you think to yourself "that was real life"? What a whacko, assuming you know what communication has ever gone on between myself and my dealer.

[@JustBlueFish]

Thank you, I’ll be glad to not see ridiculous comments from people that make up complete nonsense and accuse me of things that they couldn’t possibly know anything about.

[@benlait3696]

I had a similar issue with a Grand Seiko I purchased new from a authorised dealer in Hong Kong. The Zaratzu polishing has a small imperfection that can be seen when light hits it at a certain angle. Unfortunately I didn't notice it until I got back to the UK. I have been contemplating sending it back to Seiko UK for them to look at, but I know the only way to make it 100% is for it to be sent back to Japan to be repolished. I've decided to just enjoy the watch, I'm guessing I'll get scratches on it sooner or later anyway. Your problem I would definitely want sorted, something floating around inside the dial would really annoy me. Goodluck Guy hope you get it back perfect. 👌

[@JustBlueFish]

If you watched my original review of this watch, it had many small flaws that I have over looked. But this is a mechanical problem potentially and needs to be addressed.

[@benlait3696]

@@JustBlueFish Yes definitely I would want to know where the metal flake came from and wouldn't want it getting back into the movement. I'll check out your original review of the watch later. I wouldn't be happy with any imperfections on a watch at that price, after all you are paying for perfection.

[@tracich4994]

I have an Explorer, the 39mm, which I love and will never part with. Is it perfect? No!, Did it keep +_ 2 seconds (3 seconds + from new..) No. You need to chill...really, if a watch is giving you this much anxiety you need to get rid of it. I dropped my Rolex on a stone floor the other day. The first big drop, we all have them, it is inevitable over time. It fell face down with such a crash on the stone kitchen floor. Not a blemish, still works perfectly. However, it could have been damaged or scratched or the movement wrecked. It's all fixable, its a mechanical watch...infinitely savable. I never worry about my Rolex, its a watch, its expensive and I love it but if you can't just let it be what it was meant to be without the degree of fretting you seem to indicate your better off without it..Love your vlogs but perhaps the intensity of description could be turned down just a notch, after all, as you say, nobody died.

[@Wall2157]

Thank you for your insights, brother. I respect your desire to make the best choice and get it done right. Clearly, you are looking at it from every possible angle. If I were in a similar situation, I would hope to do the same. Ignore all the hate, man. Your videos are passionate, educational, and an absolute joy to watch. I cannot wait for your follow-up video.

[@JustBlueFish]

Thank you for the message and support I appreciate it. You’re very kind.

[@Wall2157]

JustBlueFish Watch Reviews Always, my friend. And thank you.

[@sakisss213]

Dear friend, I am watching your amazing videos for a long time!!!continue pls this excellent job!!!!!now in our subject relative your watch ,personally I think that the more secure way to be repaired your sub is the rolex service center!!they know their job , and they will made it according the protocol!!!!!relative the way of sending the watch there I think the more safety way is through your authorized dealer!!!!he will arrange everything without you to worry for nothing!Just ask him to inform you relative how this small metal piece appear inside your watch!

[@JustBlueFish]

Thanks sakis appreciate it.

[@mc3001]

Very informative thank you. Dreading the day I have to send my Sub in for service.

[@JustBlueFish]

Thanks

[@markschwartz5702]

Fwiw I have purchased pre-owned Rolex from Tourneau who send all their watches to the RSC before selling them. And they are absolutely perfect. Good as new.

[@JustBlueFish]

I mean, they wouldn't put a watch out for sale if it came back from RSC with any obvious issues would they?

[@ats7485]

You go Guy. Love means we dote over our dearest prize because that's what it (or she) is there for.

[@JustBlueFish]

Thanks Allan

[@AustinGordon4]

Great video, I have the same thoughts about my watch going into service too. I’ve had my Hulk for a year and noticed a speck on the dial and it occasionally moves. Thinking about waiting til the 5 years is almost up on the warranty, thinking they will service the movement while it’s there.

[@JustBlueFish]

If it's for sure dust I'd consider waiting. In my case it's metal, and I don't want that getting into the movement.

[@Walevolence]

Im always facing the same doubt when going through the decision and worries going through servicing. Have you tried using your finger to tap on the glass to let the debris fall off?

[@JustBlueFish]

It’s not moving I’ve given it a few taps and it’s stuck in place pretty good.

[@johntimber3999]

i had my Rolex Airking 2016 under warranty fixed its crown coz it was loose and clasp loose, they replace the crown and clasp tighten as possible...my AD sent it to Rolex Dallas... no problem at all... came back as it is brand new again. at no cost.

[@josephschuhrej5823]

Had a similar issue with my Black Bay. Sent it off to Rolex and they opened the case and cleaned it and so forth. Expensive yea, but piece of mind

[@JustBlueFish]

Worth it to have it taken care of.

[@surfitli]

I think you have the right idea. Have them send it to the Service center. Will make them responsible. It’s very unfortunate that these things happen. At least Rolex has that 5 year warranty and are in agreement that there is a problem. Definitely better to get this taken care of now, may a bigger problem from developing in the future. I would imagine that Rolex morning got be under a lot of pressure to get there sport modes produced, regardless of claims that they purposely limit production to keep demand high. People do have limited patience and will only put up with so much BS. It’s possible there could be a big increase in QC issues over the past. I could understand being nervous, you have a lot invested in that Rolex. I hope everything works out well for you.

[@JustBlueFish]

Thanks for watching and for sharing your thoughts and perspective. I appreciate it. I’ll let ya know how it turns out when I get it back!

[@surfitli]

JustBlueFish Watch Reviews your welcome. Nothing wrong with being cynical and concerned about the situation.

[@liptenlaw]

Probably more than you want to know. Going with the AD and sending it off to the service center is probably the best way to go. As you said earlier, nothing is risk-free. Having said that, as you're already doing, document every step of the process, both photographically, and with contemporaneous notes for every step of the way, and document every contact you have with the AD, the service center, or any other person or entity related to this. More than likely, some place in the paperwork that you signed when buying the watch is a dispute resolution clause. Depending on how it's written, it will give you one or several choices if the process does not go to your satisfaction, either the courts, arbitration, mediation, or some combination of those things. Hopefully, the situation will be resolved quickly and satisfactorily for all parties. But if you do have to use the dispute resolution clause, and you prevail, you will probably be entitled to reimbursement of your attorneys fees. If I had to make a prediction, the service center will resolve the issue, you'll get the watch back, and life will go on just as it had before you noticed the problem. I think you mentioned that you live in Florida. For what it's worth, Florida actually has some pretty decent consumer protection laws on the books. Documenting this on your own KZbin watch channel doesn't hurt either. Good luck.

[@JustBlueFish]

Thanks for the message and for sharing your thoughts.

[@EricSloferwatchreviews]

I sold mine as I was always paranoid wearing a 12k watch around

[@derekshearer9049]

No brainer, to the AD and let them handle it. If they screw up the fix, get it fixed again. Take photo of the watches at the AD and have the AD sign off on it. No process is without risk. Personally would wait until near the end of your warranty and have it serviced and repaired at the same time. Good luck. Cheers

[@JustBlueFish]

Derek Shearer the problem with that line of thinking is when questioned about the possibility of something going wrong, like the watch coming back with scratches (which happens more often then you’d think) the attitude the AD was kind of like, shit happens. I think “they’d just send it back and get it polished, it’s not like you would get a new watch” was the exact response.

[@derekshearer9049]

@@JustBlueFish. With your way of thinking it's a no win scenario. I guess you will just worry yourself sick on something that may happen to which you have no control. Good luck, not healthy. Cheers

[@TheCompton2010]

Send to Dallas. They serviced my 2 tone submariner last year and it came back as good as new. If you can’t trust the manufacturer, who can you trust?

[@ChaddicusRex]

Thanks for the video. As someone who has only begun learning about luxury watches, the worries about servicing at an AD or brand's own service centre never crossed my mind. I hope it turns out well and look forward to the follow-up video on it.

[@JustBlueFish]

Thanks I’ll post a followup when it’s resolved.

[@WatchDisplay]

Awesome coverage buddy! Anytime I have gotten Service, polish, or dial swap. I have always taken multiple HD photos of many many aspects of the watch as time stamped proof. Luckily other than a spec of dust, I have never had any issues.

[@JustBlueFish]

Thanks man, appreciate it.

[@WatchDisplay]

JustBlueFish Watch Reviews sent you a more detailed response on direct message of your instagram

[@eseskay99]

I feel your concerns because you love your Rolex and are passionate about it. I wouldn't worry too much. I would send the watch in and have them correct the problem under warranty. You have no choice. If you leave the metal flake there, it will eventually find the gears and the watch will be damaged and probably after the warranty is over. I bet that there are other pieces of debris inside, so I would ask Rolex to check on that too. This should not have happened to you. This is a quality control problem and Rolex is no longer a brand I desire. And, good idea to give up smoking so you can live longer and enjoy your watches longer. Best of luck to you.

[@JustBlueFish]

I quit smoking cigarettes, a pack a day, years ago but I still enjoy a cigar regularly. I cut out sugar and I don’t drink alcohol so I gotta have something haha!

[@eseskay99]

@@JustBlueFish - I cannot deny you a cigar. How about having a Cigar when you get your A. Lange & Sohne. And please enjoy your Seiko Sarb's while you wait. I am looking forward to part 2 or this event because it is very relevant to your followers, but it will probably be in 8 weeks. Thank you for making this video.

[@philipsdefreville6138]

Very interesting topic. When it came to having my Sub 16610 serviced, I went to an authorized service centre at a dealer. I decided not to go to Rolex, which is in my city. The reason is that I felt I would get more personal service at the dealer, specifically I did not want the watch polished. A number of years ago I took a Rolex Oysterquartz to Rolex to get the battery changed. They did the battery change while I waited, but when they came out with the watch, they had also done a quick polish, which I had not asked for. I have heard that Rolex will polish your watch, even if you don't ask for it. My recommendation would be to get the watch checked out at the dealer and have them remove the foreign object. You can even ask to talk to the service technician and make him aware of your concerns about keeping the case in original condition. Rather than tell him you don't want the watch scratched during service, you can be more diplomatic and ask the question, "Will the watch case get scratched when you open it up?" The other option would be to go to Dallas personally and drop the watch off.

[@Claus-L.Mueller]

You are way too concerned! Of course there is the possibility that something is going wrong. But I bet over 99% of all service cases went well. If I have any issues with my Rolex I would go to my AD (in my case Wempe) and let them handle it. My AD is responsible to me. And I’m sure Wempe has got way more authority to deal with any circumstances that might occur. They are one of the most important business partners of Rolex.

[@JustBlueFish]

Claus-L. Müller I think you are confusing being “too concerned” with being thoughtful and thorough, but that’s not shocking most people aren’t capable of evaluating situations completely and processing all of the information before reaching the conclusion that offers the highest reward at minimum risk.

[@Claus-L.Mueller]

JustBlueFish Watch Reviews There are situations deserving complete evaluation and there are our first world problems. I could understand that you will be pissed if something is going wrong with your watch. That’s okay. But the majority of all service cases went well. Take high resolution photos of your watch in its current condition. Make a short video before you hand over your watch to the AD. Let your AD do his work and take care of you as a customer. Than relax and wait until your watch is back from service. Do a close inspection with your AD. I bet everything is going to be fine! 🤞👍

[@NorCalLuxury]

Thanks for the informative video. I have 3 Rolex so I need to prepare for their future 7 to 10 year services

[@JustBlueFish]

I’ll post a followup when it returns!

[@mattpeters6224]

I would send it to Dallas. Take a bunch of photos before you send with a date and time stamp. They made the watch so they should fix it with no problem. Also, if they do mess it up it should be much easier to be made "whole" from Rolex over anyone else. Sorry this happened. Glad you have perspective.

[@JustBlueFish]

Thanks for watching and for the comments and suggestions Matt.

[@wooshc]

I recently inherited a Datejust from my grandpa he bought back in the 60s. Should I get it through overhaul? Or should I keep it as a vintage. I am just afraid that changing parts would devalue the fact that everything is original from the 60s.

[@devildude194712]

Most Datejust, especially Pie Pan from the 60's, aren't particularly desireable or rare unless it is a very, very unique dial etc. Get a full overhaul, you aren't going to make much difference to the value of it, if anything make it more desirable after and overhaul and full fresh service. Datejust are fairly common. What you describe is more of a problem with sport models from 60's such as a sub, daytona, GMT or a rare dial day date.

[@SWatchik]

Like you said, making the retailer responsible probably provides some security. Tricky situation. Shame these things seem to be cropping up in new Rolex pieces. Many reports of crown issues in the new GMT's

[@JustBlueFish]

Rolex isn’t flawless, I’ve long had that position on the brand. People praise them as being perfect, and if it’s not that’s how you can tell they are fake! Those people are completely ignorant of reality.

[@zachg9065]

Rolex should send you a box with everything you need to send it to them with pre-paid postage on them like many companies do. You should NOT have to buy all of your own shipping materials to send in your product under warranty. That is 100% unacceptable for something that you paid a LOT of $$ for.

[@kostasp1137]

Concerned with Rolex issues in your case and BW. Scaling up production by Rolex causing them quality issues. I think when buying a luxury watch you will have to be prepared to part with the watch at some point for service. My advice: if it bothers you send it to Rolex for a repair. If you cannot see yourself to let the watch go to Rolex then keep it as is

[@JustBlueFish]

Thanks for watching.

[@22Phanatic]

I would send it to RSC Dallas or have the Dealer send it ! I spoke to the RSC Dallas regarding service on my Tudor BB and feel they were very professional and helpful . Sucks that you have this issue though, btw Bruce Williams has an issue with his GMT ! Good luck hope all goes well

[@JustBlueFish]

Thanks for sharing your experience Robert.

[@rumble7255]

How do you speak to anyone at the RSC

[@andrewholt3849]

You’ve had it just under 2 years. I had my 116719BLRO just a few weeks and noticed the time keeping was out by up to +20 seconds. It was sent to Rolex UK and they completely dissembled it; cleaned it ultrasonically and reassembled and oiled it with a new weaker mainspring to regulating it. As it passes their Rolex quality control, the dealer and they said it was OK. Rolex only repair watches under the 5-year warranty and even though I asked for a replacement watch, the retailer wouldn’t. I wrote to the CEO of Rolex in Geneva. They did nothing and sent it back to Rolex UK to deal with, saying they couldn’t exchange it as my contract of sale was with the AD and not them and it was entirely up to them. They refused as it had passed the Rolex UK QT after their intervention. Out UK Consumer Law is on a post I made and will tag you. From memory. it is all time limit associated: within a month of purchase, you are entitled to a full refund. Within +6 months; if it cannot be repaired or replaced; you can get a refund and after + 6 ninths but within the expected usable life; up to 6 years if it doesn’t last you can get some money back. I would ask that if it is repaired. They do a full 3-5 year service where it is completely disassembled; cleaned; lubricated and any worn or damaged parts replaced and then regulated to Superlative Chronometer -2 to + 2 seconds a day. Otherwise a new replacement. Don’t loose any sleep over it or make it divert your life though, it’s just a watch and something much worse and life altering may be around the corner and worth the worry. This is definitely not. Do your best and then forget it.

[@JustBlueFish]

+20 on a new watch, that’s a kick in the nuts.

[@anthonyhyba261]

I am going through that now, bought it in 2021 but in my case it is loosing 2 minutes every 6 hours or so. Any advice?

[@TinBin-Craig]

it would bug me the mark plus might do some damage if is moved somewhere else , i would let the ad sort it ..

[@JustBlueFish]

Yeah that's probably the plan.

[@noahpalmieri941]

My sub gradually started losing time after the first few months of ownership and now is losing about 50 seconds per week being 4 months old. Hopefully the AD doesn't give me a hard time submitting the warranty

[@algorithm007ify]

Bad QA from the Rolex factory? Surely not!! Oh wait, didn’t they make a double 9 air king? Sorry I shouldn’t make fun of the situation. It sucks.

[@4034miguel]

We need to understand that those few that had a bad service experience are more vocal and more prone to share their experience. For each of those case, there should be a big number of happy customer that won't go to the forum to talk about about the how good the RSC did their job, also just a few. It will be very probable a positive outcome from the process. Let us know once it is done.

[@JustBlueFish]

It’s probable that a lot of things in life will work out just fine, even if there is some level of inherent risk invoked, but we should still evaluate the situation before accepting that risk and choose the path that offers the highest reward.

[@antoniostark22]

Just sent it off it’s the best thing to do. Make sure you take pictures of the BEFORE just in case they mess it up

[@abangular]

How much does it cost for sending it in to the Rolex service center?

[@MidAtlanticTV]

Guy, it's a shame this happened to you. I hope it all works out. Rolex really should up their quality control. Especially at the prices of the watches these days.

[@JustBlueFish]

Thanks and I agree.

[@jdupuis4829]

I think sending it back to the dealer is the best option. It sucks that you have to send it in, but if it's under warranty...

[@JustBlueFish]

Yeah that's probably the plan.

[@dustinr16]

Is that tiny spec of metal going to affect the functioning of the watch? Personally I don’t like my watch being opened just to remove that tiny spec. Could you just wait and have it sorted when it’s due for its ~10 year service with Rolex? For such a minor blemish under the crystal, I’d fear that the watch would come back in worse condition (dial damage, dust under crystal, scratches to case/bracelet).

[@JustBlueFish]

If it gets behind the dial into the movement, sure it could cause problems. Not sure it’s a good idea to risk it.

[@m1garandisthebest]

Despite what most of these knuckleheads are saying, I think this was a very informative and thorough video. I come to your channel because you are informative and thorough, i guess other people cant see that... anyway, looking forward to the next video!

[@JustBlueFish]

I can't believe some of these comments. It reinforces why I don't buy used watches. Way to many people don't look at something like a piece of metal floating around inside their watch as an issue to be taken seriously. The other knuckleheads, as you accurately put it, seem like they are making my video into a mountain out of a molehill situation. I don't really get it, low IQ's I guess? I'm perfectly fine with sending my watch in, I just took the few minutes to document and outline all of the possible choices at my disposal and all of the potential risks associated with those choices. I'm not sure what's with all the static.

[@m1garandisthebest]

Well I for one am thankful that you took the time to discuss the details of this, I found it useful and I KNOW that I am not the only one! Keep up the good work, mate!

[@commdate]

Valid concern with something inside the case. I’ve sent my watches to Rolex Dallas 6 or 7 times. They are always professional and the watch is beautiful when it comes back. I sent the watches myself, following their process via USPS registered mail. Again never a problem. Under warranty, let AD do it. They probably do it the same way and saves you 30 bucks to USPS.

[@rumble7255]

Can you tell me how to send it in?

[@treblarefils]

By the way he has had his watch for quite a long time its not new anymore.......Guess what my grand Seiko broke too within in the first month and needed warranty work and i dont mean dust i mean fucking broke ie stopped functioning lol whod have thunk it Like wow mechanical items have issues. Its more the my watch cost a lot and im wayyy more critical of things if it was a Seiko with the same issue it would just be overlooked and definitely most people would not make a 30 minute video about a dust particle in their Seiko. If you think GS/Seiko service center is better i got news for ya lolol. Watch people are just way more weird about their watches than regular people.

[@JustBlueFish]

Thanks for watching.

[@emanuelestuder2885]

Hi mate,we’re talking about Rolex,a premium brand.They must work it out.You can’t have that foreign body floating into your watch.I own myself Rolexes as other watches,i couldn’t stand with such issue in one of my pieces. We buy Rolex because Roles is synonym of high quality standard,go ahead with warranty procedure. That’s my opinion. Btw i enjoy your channel. Good luck!

[@JustBlueFish]

Well said thanks.

[@kevorknourian5442]

Send it to Dallas

[@JustBlueFish]

That’s probably what I’ll have done.

[@jdupuis4829]

Clearly not acceptable for a piece of that price. In a Seiko? Sure, but for a watch of that quality and reputation no. Hopefully, the service will go smoothly. Looking forward to seeing your update video down the road. Good luck!

[@JustBlueFish]

Thanks for watching.

[@calvintan2029]

Since still under warranty just hand it to the dealer to handle it and they definitely have to make sure everything in order, from your sharing actually what you want and you seems to worry a lot, you are dealing with Rolex and they are reputable.

[@jeffmaloney894]

Nice Badger hat. Go Bucky!

[@JustBlueFish]

Thanks Jeff.

[@jeffmaloney894]

@@JustBlueFish I hope you get that metal removed - would bother me as well!

[@marcel9688]

Guys you can say what you want... But if I would have spotted something like this on my watch, it would have driven me crazy, too. More and more each time I look at it. So far no bad experiance with "my AD" or RSC over here in Germany 👍

[@JustBlueFish]

Thanks for watching.

[@real_fjcalabrese]

Let the AD send it in to the service center. They have experience with doing this.

[@JustBlueFish]

I think you’re right.

[@real_fjcalabrese]

@@JustBlueFish I hate to give up control or the illusion of control, but that watch isn't cheap. Since you have photographic documentation of the condition of the watch, you has some leverage if something goes wrong. Also, I hope you have the watch scheduled on your homeowner's/renter's policy.

[@TheTarrMan]

I would have the dealer mail it in for you. . . . . They sold you a defective product, what else are they going do about it? I'd expect at least a complementary watch winder case or something for the inconvenience. Why is there so many thumbs down on your video?

[@ssvs0485]

I would send it to Rolex themselves. I had a authorized dealer send my Marine Master 1000 six months ago so I hope to see it soon. Anyways I hope it all works out for you.

[@JustBlueFish]

6 months and still not back?

[@ssvs0485]

JustBlueFish Watch Reviews just got it the other day and it’s keeping great time! It winds even smoother than I remember before from the Marine Master 1000. I hope your service goes as well as mine did even though it took a long time.

[@pauljohnson3686]

Does the warranty cover fast running? my submariner is just two years old and running too fast

[@Thevoiceofreason84]

Paul johnson yes

[@mmexecutivechauffeurs9411]

Keep the watch as is until 4 months before warranty expires and then send it to Rolex. I’m sure they will remove the lint and service the watch for free with extra 2 years Rolex Warranty on top and free polish if the watch needs.

[@MrBacchus18]

You, my friend worry too much

[@JustBlueFish]

Nah I’m not “worried”, just outlining the options at my disposal and weighing the risks and rewards of each possibility.

[@timothyecklebarger4335]

Sent multiple watches to Rolex service center through AD. Take pictures and remember the percentage is very low where issues occur. Don’t live with it if it bothers you.

[@JustBlueFish]

I did a followup video to this. There were some issues, not that I’m terribly surprised. I was expecting it.

[@jcbsplace]

You should add the word paranoia in the title

[@JustBlueFish]

No not really.