ServiceNow Send Emails from Flow Designer | Send Email Action | Send Notification Step

[@LongSlenderNeck]

Thanks, that Send When Triggered had me stumped

[@ServiceNerd]

Awesome thanks! Love these type of comment, knowing I’ve actually helped someone 😀😀👍

[@harrycampbell4547]

Another great video. Thanks ServiceNerd!

[@AbdicateDotNet]

Great how-to video!! 👍👍👏👏⭐⭐

[@ServiceNerd]

Awwww your too kind 😳

[@Evilasdevil]

Nice 👍, Good example

[@ServiceNerd]

Thanks for your comment..much appreciated.

[@ConstSyr]

Hi there, thanks for the vid! Have you experienced font inconsistency in send email action? If so, got any tips how to make everything same? Including data from data pills. Thanks and have a great day!

[@ServiceNerd]

Hey..thanks for the comment. I haven't found any inconsistencies in fonts, however I always favour an event (either action or create the record) to trigger a notification and manage it there rather than in the action. Just find it easier to manage everything all in one place.

[@bijoux36]

Good video, if you could have shown the record created on the event registry it would have helped for a better understanding of parm1 and parm 2

[@ServiceNerd]

Hey. Thanks for the comment and sorry on the delay. The record on the event reg doesn’t show the parms but the queue does so guess I missed that 😳. Noted for next time and thanks for letting me knw.

[@blueshortsSN]

Hi Thanks for the video! we are using flow designer and using send email actions, how can we populate the 'TO' field in the send email action with users email addresses from a specific group? We tried doing a look up records to sys_user_grmember table and dot walking to the user email. However upon testing and checking the executions, the email addresses are not populated into the to field within the results and no emails get sent. Any ideas how we could achieve this please

[@ServiceNerd]

Not sure why that didnt work for you. You can split that user email loookup logic into its own subflow for easier debugging I guess. Also if your looping you maybe overwriting on each iteration (just an assumption). Maybe in the new subflow above add a variable as a string and add to that string with the email address for each member found.

[@shrinidhiamin9235]

What are the settings to he done to make the notifications we created to be visible in the flow designer

[@ServiceNerd]

That was in the notification step section..but ensure the notify on is on the same table you pick in the notification step and ensure it’s set to send when = triggered

[@vaulttech8317]

Love your videos btw. I am currently in a training program for ServiceNow CSA and my group and I are doing our final capstone project. The scenario is that we are creating an app for teachers to be able to send/push out notification to parent's email and mobile phone (sms/text) simultaneously or separately. Based on your experience, could you say if this is possible? Thanks in advance.

[@ServiceNerd]

Hey thanks for thee comment!

[@ServiceNerd]

Yeah of course.. a few ways (as with many things in SN there are many options but the trick is picking the right one 😀) you could do a flow triggering a email ( I have vid son that) and you could simply send a push notification to a phone..but obviously the recipient would need the SN app. Be simple thou.

[@ServiceNerd]

You can do an integration with twilio for sms if you want to get a bit more fancy..maybe WhatsApp…ouuuu that’d be good!

[@prashanthedulakanti6492]

if i send an email from flow design it is not updating in RITM? like email was sent.

[@JawwadHaq]

Nice 👍. Comment, sound in the video is not so good, it was not the case in your pervious videos.

[@ServiceNerd]

Nooooooo! Thanks for the comment. This is all with a new fancy mic setup too. Sounds ok when I play it back. What’s the issue your having? Any tips on sound engineering are very much appreciated 🥴.