ServiceNow User Interface Overview (J5)

[@mohammadarifkhan4357]

Great stuff on serviceNow Jeff , better than i am going through serviceNow now learning training.

[@ConstantineVac]

My thoughts exactly !

[@ServiceNowSimple]

Thanks!

[@paulsemler950]

Mohammad, I agree completely.

[@sarahl.7442]

Hello Jeff - great stuff! Would be really happy to see a video explaining ACLs, UI policies, Business Rules and Client Scripting and when to use each. Thank you!

[@ServiceNowSimple]

Hey Sarah, thanks for the feedback and video suggestions! All great ideas, and now on my list for upcoming vids!

[@CloudBro]

The attached pptx doc to the link is not the slide for the User interface Overview. Thank you so much for this video.

[@ServiceNowSimple]

Ok. I’ll have a look. Thanks for the feedback!

[@Lprizzyful]

I'm so grateful I found your channel!

[@ServiceNowSimple]

Thanks Lendy!! I am too

[@baamboog3902]

Thank you for the detailed Video. I would also appreciate a video about the latest changes due to the update.

[@ServiceNowSimple]

+Baamboo G Thanks for the feedback! I’ll take a look at doing a video on the new UI

[@SomebodyFixDave]

Thanks for posting this video. I am trying to find the gear icon for the system settings and theme. However, I do not see the gear. Has the ServiceNow UI changed ?

[@muralirao3804]

Hi Jeff, Your resource page links are not working 2 Oct 2023. ServiceNow Incident Management Tutorial and Task Administration, Forms in ServiceNow

[@ServiceNowSimple]

Ugh.. Thanks for letting me know! I'll get them back up.

[@thomassankara2857]

Great content and thanks so much for what you are doing to help. When are you going to do a presentation on the San Diego release (NEXT EXPERIENCE UI)?

[@ServiceNowSimple]

+Thomas Sankara Thanks Thomas! I’m looking into that now

[@xargon666]

Am I right in thinking the Washington DC release has seen some big changes in the UI?

[@jasminetaylor923]

Thank you! This was way more helpful than the snow fundamental videos.

[@ServiceNowSimple]

Thanks for your feedback Jasmine! I'm glad it was helpful and please look for more videos soon.

[@dorisrandall6702]

Hi Jeff, thank you so much for these lessons, I am enjoying it and learning ServiceNow as a great tool. on registering on the developer portal, my UI screen is completely different from what you have on your screen, you have the major components as shown, I can only see see the App engine studio with some content topics like quick start, templates etc

[@ServiceNowSimple]

That sounds odd, and I think I got an email from you with screenshots. It's almost as if you've chosen to set yourself up as an App Engine Studio only user. Let me know if you are still having this problem and maybe we can jump onto a Zoom call and work through it together.

[@erichahn520]

Your face video covers up the area that you are describing the tools area of the UI

[@lydiadolbel780]

Thanks so much for these videos it's really getting my confidence up :) very well put together stuff.

[@ServiceNowSimple]

Hey Lydia, I'm so glad to hear that! Thanks for your feedback and keep cranking on this ServiceNow stuff. It's all going to pay off!

[@davidbelton1769]

I do not know how to get to the user interface. Please help me how to get to the user interface please.

[@ServiceNowSimple]

Hey David. First you need to get yourself a personal developer instance (PDI). Checkout this video on how to do that (entirely free): kzbin.info/www/bejne/eoO4apaufZKHgck. Once you have that and get logged in, you should see a menu item top left labeled 'All'. Click on that menu item and it should open the application navigator. Let me know if you're still stuck and we can figure out together. Thanks!

[@Kickoffs.]

Hello Jeff! i am kind of having difficulties on how to created this application. It would ghelp if you can shed some light. Thank you

[@jimcatmercado]

Hi Jeff, Great video and appreciate sharing your time and knowledge of ServiceNow. Just wondering, where can I find the ppt file?

[@ServiceNowSimple]

Ugh.. unfortunately, for this one I somehow lost the file. The other should be available via www.servicenowsimple.com. Thanks!

[@ReedReiland]

What would you say ServiceNows biggest strengths and weaknesses are functionality wise and what features would you say make the platform unique and different compared to others?

[@ServiceNowSimple]

Great questions! One of the greatest strengths of SN is the enterprise-wide database. Normally, IT is working with countless databases each built to support their specific application's data needs. Then, we spend time trying to figuring out how to integrate and move the data back and forth when other applications need it. With SN, it's literally all one database and different applications can be granted access to whatever data they need. No more 'stovepipe' databases. I also love the idea of making the design and delivery of IT solutions available to non-IT employees. SN is working hard on things like 'citizen development' and 'low code / no code' tools. I love the idea. They have a ways to go, but it's getting fairly simple to create process and workflows with intuitive and easy to use tools.

[@oluwayomiadekankun3709]

Thank you

[@ServiceNowSimple]

You're welcome

[@freedomplease3244]

Thank you very much for this series, it's very helpful in preparing for my certification exams. The presentation slides on your website are linking to the wrong file, can you update them with the slides from this video?

[@ServiceNowSimple]

I'm glad the series is helpful! I'll be adding more vids to complete in the next few weeks. I'll also take a look at the website to validate the links to supporting files. Thanks!

[@jaimesalas2113]

Thank You very informative. Is there anymore videos coming out from you?

[@ServiceNowSimple]

Hey Jaime. Yes, I just published one on CMDB and many more coming soon! Thanks for the feedback,.

[@kaushalvrathe8738]

Resources link removed 😢 btw nice explanation sir...

[@sansaysyoucan2690]

Your videos are awesome. Are you going to continue the simulator videos?

[@sansaysyoucan2690]

Thank you I am so grateful that I found you!

[@ServiceNowSimple]

Thanks for the feedback! Yes, I’ll be continuing and completing the certification journey series. Many more videos coming soon!

[@ServiceNowSimple]

Your welcome!

[@ServiceNowSimple]

Thanks! More videos coming soon.

[@ReedReiland]

This platform is basically what ServiceNow looks like?

[@ServiceNowSimple]

Yep, and how the UI works.

[@Old_School_Deeksh]

HI Jeff, I am unable to find ppt can please share the link please

[@ServiceNowSimple]

Unfortunately, I lost this one. Ugh.. Apologies!

[@davidbelton1769]

How do I get to the platform user interface on my new instance? I should be good after this.

[@ServiceNowSimple]

You should be able to just login and then click the 'All' menu item to access the Application Navigator. Let me know if you are still having issues.

[@davidbelton1769]

@@ServiceNowSimple I am still having problems. I do not see Application Navigator under All menu.

[@sigfigronath]

Hi, have you heard of Pegasystems, how does this tool differ from Pega.

[@ServiceNowSimple]

Hey Adam. I haven't, but will look into it and if related to ServiceNow, maybe I'll post a short video making the comparison.

[@sigfigronath]

@@ServiceNowSimple Yes pls, would be a great idea

[@somerandomchannel382]

so it's customer service ?

[@ServiceNowSimple]

It's much more than customer service. I think of ServiceNow as an attempt to provide what a company's IT department provides, via a cloud-based platform. I don't think I've done a great job of encapsulating all that it does. I'm going to work up another video to try and fill in the gaps. Thanks for the question!

[@rockdad8083]

Please turn off your phone next time

[@ServiceNowSimple]

Will do. Thanks for being part of the channel!

[@davidbelton1769]

ghRi8MCT+=o0

[@davidbelton1769]

Please disregard.

[@ServiceNowSimple]

Thanks.