Set the lock on RIMOWA’s Classic suitcase

[@nomadpilot]

Thank you very much. Now in days, many airlines ask to send my carry-on to the baggage compartment ((( so I decided to change the code. Appreciate your video.

[@saschaguckert6269]

Hi ich habe bei meinem Rimova Koffer den Code vergessen. Das Schloss ist ein Tsa 006 wie bekomme ich es nun auf?

[@RIMOWA1898]

Hallo Sascha, Wir entschuldigen uns für die entstandenen Unannehmlichkeiten! Wir würden Sie gerne an einen unserer RIMOWA Stores verweisen, wo man Ihnen in dieser Angelegenheit gerne weiterhelfen wird. Bitte besuchen Sie rimowa.com/storelocator, um den nächstgelegenen RIMOWA Store zu finden. Sollte sich kein RIMOWA Store bei Ihnen in der Nähe befinden, bitten wir Sie, sich über folgenden Link an unser Client Care Team zu wenden: RIMOWA.com/contactus.

[@paulagteixeira]

Same here. Please the video teaching how to change it once it doesn’t work!! And in my case, I didn’t forget the code. It just stopped working somehow. It has me crazy at the airport

[@RIMOWA1898]

Hello Paula, we are sorry to hear about your experience! We kindly refer you to one of our RIMOWA stores where our team will be happy to assist you further. Please visit RIMOWA.com/storelocator to find a store near you. In case there is no nearly RIMOWA store, please reach out to our Client Care team via RIMOWA.com/contactus.

[@huhuhuhu2470]

@@paulagteixeira I heard many similar nightmares on classic flight cases, and is so afraid to use mine😅

[@hansmeinert8908]

Sorry guys but this is a hoaks - the RIMOWA experience falls appart once you have an issue! I cant recommend to buy this product. My experience shows that there is no on site support in major European countries secured! Well - you just bought the supposed Porsche of suitecases and you get a Dacia (no offence) level of support or rather none. - I tried to get help from the team when I was travelling to Sweden. One of the two locks of my RIMOWA CLASSIC did not open any more - wasnt my fault. Just ceased working. I thought a local (Stockholm capital of Sweden!!!) RIMOWA shop could probably help. But there was not ONE Rimowa person in Sweden neither from Rimowa nore from an affiliate dealer that could help! What they told me on the "support" line was - that if I cant open it anymore - I should break the lock and than get it repaired once I am back in Germany... AT MY OWN COST! What a miserable customer experience. I cant recommend buying any of their products anymore. Guys - I am a product manager - I would feel ashamed working for this company... what a bad customer experience. Left alone - customer proposed solution to break the product...

[@RIMOWA1898]

Hello Hans, we are sorry to hear about your experience! We kindly refer you to one of our RIMOWA stores where our team will be happy to assist you further. Please visit RIMOWA.com/storelocator to find a store near you. In case there is no nearly RIMOWA store, please reach out to our Client Care team via RIMOWA.com/contactus.