Shady Dealership’s Bait-and-Switch EXPOSED! (Live Car Negotiation)

[@Kirby915]

Dealerships are what’s killing my enthusiasm for buying a new vehicle.

[@blee3ee]

same

[@relentlessfpv1822]

Yep, same here. Just turned 47 and finally able to buy my first new car but getting super discouraged.

[@ScanFan_Ed]

I completely agree. Dealerships often make it a very painful experience. There has to be a better way.

[@Kirby915]

@ I’m 43 and I’m hoping to get my first luxury vehicle next year. I’m really not looking forward to the experience and considering hiring Tommy to get me my deal.

[@blee3ee]

@ is it Lexus? cause they dont budge, not even for the likes of Tomi and crew. Their end of year sales were record breaking. Ive tried

[@eddiereichel9354]

My ex was buying a car at the local slimeball used lot. They had a "KBB" printed out with all kinds of options that the vehicle did not have. The sales dude literally says. "If you bring in 500 extra for down payment we will take 500 off the sale price so that is like getting 1000 off. I literally looked him in the eye and said bro I know basic math.

[@whiskers78753]

The scams don't stop there. Go get service at the dealership and they try to scam you there too, trying to convince you to get service that you don't need.

[@2269tah]

I LOVE this Tomi. I would want to hear MORE tapes of your employees!!!!!

[@cserd8734]

In Australia all cars new and used have to be advertised as drive away price no more to pay.. you can still negotiate a lower price if you want. Everything in America just seems unnecessarily complicated..

[@adriandenson2014]

Like taxes and fees not disclosed ? Yep , unnecessarily complicated

[@cserd8734]

@ usually they have a complete breakdown of the costs and any extras above standard that the car may have. It’s against the law in Australia to not advertise at the final no more to pay price.

[@juketreks2192]

I called the dealer. A salesman talked to me and I told them I was paying cash. I wanted to know the out the door price on a VIN. He said 42. I said I’ll pay 36. He said I can do 39. I said I’ll do 38. I brought a cashiers check after he got my information, legal had me sign some paperwork. I left with a Tacoma 4x4. That was it.

[@Flash413]

Tomi, thanks so much for this. This gives someone like me a detailed view of what someone who is NOT Tomi with the TT clout would negotiate a car deal. I would love to see more car negotiations from Troy and Romana so that I can learn from someone closer to my skill level.

[@Delivrd]

Well said!

[@steverollins4690]

Perfect example of a dealer reputation

[@joegrahe3958]

The arrogance KIa dealers had a couple years ago when I was looking for a Telluride will assure that I never step foot on a Kia lot again. And I'm in Florida as well. I sold new BMW/Mini's for a year back in 2003 to get some 1 on 1 sales experience, so your videos are so cool to watch as I have been on both sides of the negotiation. And I'm guessing this is Vero Beach Kia.

[@cmv48]

I used to work for vAuto and basically got to see how the sausage is made. Dealerships are far scummier than can be exposed at this surface level.

[@Soccer1683]

This exact situation happened to me with a Kia dealer in Orlando. They advertised a Kia telluride for 4K dealer discount and then they said that that discount was with rebates (military, customer cash, etc) I took my business somewhere else. Completely waste of time. They think customer are literally idiots

[@investingwitha-aron8055]

I agree with you. Dealerships dont want to give you numbers because they dont want you to shop around.

[@dalenihiser7766]

More so, as a former salesman myself, I want that LAST LOOK. My percentages to close a sale go way up if I can get that guy or gal to shop the competition then come back to me for that last look. Keep it professional and turn it into a friendly challenge. Plus the percentages of that guy or gal returning to the dealer who gave them first, second or even third look go way down. Let's be honest, sales is a percentage and control game and as a salesperson, I want to keep the odds in my favor. Now if that guy or gal are diligent and they give me that LAST LOOK, I will reward them.

[@RookieRider93]

12:43 - this is exactly what happened with me. Dealer said he wont discuss pricing unless i commit to buying from him. I said thanks for your time and started to leave, he said get offers from other dealers, i will beat that for you. Needless to say, he never heard from me again haha

[@joemahan311]

Why can’t salespeople agree to numbers? Poor leadership and micromanaging… sure, if they go a certain percentage below MSRP then maybe talk to a manager. Incompetency at its best

[@drakesavory2019]

Love how Troy deflected the attempt to get him on the lot to negotiate.

[@JohnMeister-k7o]

My first and last sales job was at a dealer just like this. I'm so glad I left the car industry, I hated cheating people out of money.

[@jkjkjkjkjjkjk]

I was buying a car from my GF so I called up my old manager who’s at KIA now. Website showed 4500 off and then like 5k rebates. Manager told me almost the same thing this guy did. I didn’t even agree with him. Just bought a ford for 15k off. He ended up calling me like 3 days later acting all mad when I didn’t buy saying he would have done the online deal if I asked lol.

[@seandebottis3276]

Dealers need to go. They are absolutely killing the car buying process. And manufacturers don’t want them. Yes, I started a new sentence with And

[@Flash413]

And this is why I buy all my vehicles through a broker. The price is the price. No BS.

[@davidcrocker4276]

I've seen this tactic at more than one dealership. Very sneaky.

[@MegaDevify]

Here in Alberta, Canada we have AMVIC. It's straight up illegal practice to advertise an online price here using rebates to lower the price that not everyone can qualify for. In fact, this dealership is breaking a TON of laws that would get them closed down real quick in my Province. It's scary LOL. Also, at my Toyota dealership, we ONLY sell at MSRP, and we have the lowest Doc fee in the entire Province, and every salesperson makes over 100k a year unless they're green peas. MSRP works. Reputation matters. We just sell more volume and are extremely busy all the time.

[@SomePilot]

I was buying a car for my wife about a month ago. Negotiated entirely over text with 5 dealers. Didn't go in store until everything was complete and the car was mine. got about $5000 below MSRP, and had them take all extras off the sheet. you can do it, just takes some time. kinda funny I found these videos after id finished buying.

[@veri745]

Bring me a deal on paper, and we'll beat it.... but we won't give you a written offer 'cause we don't want you shopping our offer around. So which is it?

[@steveg6978]

I like the way you covered for troy, thats a sign of good leadership

[@TheMahbFather]

Never shopping at Daytona KIA…. 😂

[@bones343]

Are the reconditioning it from new to used???

[@raymondchandler697]

From new to new-er! What about a super premium reconditioning fee from new to new-est! SMH😂

[@kevluster722]

can you make a video or short on how you’re determining the % or $ off MSRP when you approach dealerships

[@TheFrakus]

Have you dealt with Lifted Trucks? They advertise the upgraded truck with the non-upgraded price.

[@eddiereichel9354]

Being able to negotiate is crucial. I hit a deer last year with my 14 GMC Terrain. I had nationwide and tried to get them to send an adjuster. I ended up getting estimate at local body shop. 4500 Then after that the adjuster came and looked and said yeah its totaled. Insurance company called back and offered me 7000 I said no I want 9500 and not budging. I looked up comps and not many local and around 11-14k. Well I thought I was negotiating for the total amount. What I didnt know is I was negotiating for final payment. THey already paid me out 4500 minus my 500 deductible. Then they paid me 9500 on top of that. I got an extra 2500 on top of what they originally offered.

[@dannyrunny]

Pharmaceuticals are harder to figure out the actual cost of the drugs LOL

[@nst3270]

Tomi, any suggestions for getting initial numbers?

[@nachoviewfinder]

How can I apply to work for you

[@TFergeson]

What other business is it this hard to find the price of something? Healthcare.

[@chrisbarker8513]

Yeah the pace of that guy would of drove me nuts. Wayyyyy too long

[@skipbroome-x7v]

I was told if I made a one month non refundable deposit, they’d sell me the car at a certain price.

[@jamesh3480]

KIA of Daytona Beach - should do better! Your 100% Correct the website i bout a car and they try to do that the same thing! I called BS and told them i would fill a BBB report for false advertising. That Math just don't add up on the on the discount like what you said.

[@Wabsirba]

I tried to get through this, but i can't listen to that salesperson.

[@pilomiranda-troup8093]

Crazy stuff. Is there a reason that your videos end so abruptly?

[@David_D.926]

In this case, this was during a livestream.

[@pilomiranda-troup8093]

@@David_D.926 Thanks!! That makes sense.

[@WillDill94]

Would you ever consider hiring PT negotiators whose compensation is solely based on closed deals? Minimum hourly by law, not other benefits, etc?

[@Flash413]

This dealership is Kia of Daytona. AVOID.

[@kallak5503]

I ran into that same deal in East texas Web site looked identical to the one you showed

[@eddiedesroche4361]

Healthcare and medical is the only other business that its impossible to get price quotes

[@frankvanfossan]

I would have destroyed that salesman in 30 seconds with the 2000 discount represents the 2500 in rebates available...I may be a 60 year old boomer but that type of crap does not fly well with me...on the call with the manager where he had an offer of 2500 off I would have pushed and said so your not interested in selling it 2500 under where are you on the price with no addons? Good video...I got the numbers on my new 2024 Raptor before I left to pick it up 3.5 hours away.

[@BTC909]

The website is an FCC violation and you have audio proof of the violation.

[@kylespence2592]

Is there a part 2? Lol it just randomly cut off 😑

[@Admiral_tintin]

I have to be honest I just wanted to here the deal before I said anything. Unfortunately the constant stop and talk had me no longer interested in any further video content. Thanks all the same for making the video, hope Troy turns out as a great employee.

[@groosh7913]

I’m planning on buying a new car within the next year and have been binging these videos… I’m not excited to start working with these dealerships lol

[@tomkotz1659]

Have Tomi do it

[@steveg6978]

How many dealers do you go through, I mean at what point is it like I'm moving on?

[@blee3ee]

Tomi how do you determine which dealerships to call first, local vs farther out? Reviews? Ask for sales people by name? Go to GSM first?

[@cormaro13]

You won’t touch a gsm til you negotiate with the salesman first 😂

[@blee3ee]

@@cormaro13 challenge accepted

[@cormaro13]

@@blee3ee bet lol

[@Vicos]

The buyer is acting very unsure of himself.

[@susanblaws]

He needs more of your energy and enthusiasm

[@Delivrd]

Remember he isn't meant to be "entertaining" but more results oriented.

[@AngloAm]

Is Troy from Baltimore?

[@bassb450]

This should be a bait and switch video!

[@louisstennes3]

Which has the greatest odds? Finding an HONEST car dealer or winning the billion dollar Powerball?

[@popz305cs]

I live in Miami,FL and I prefer driving an hour away to West Palm Beach to get a good deal when buying a car. Tommy for Kia go to Greenway KIA in West Palm Beach, FL I got a great deal with them last year got the whole family Kia’s

[@amongusy3]

they just need to get rid of dealerships all together. do what tesla does and order your exact car online that way theres no middle factor or annoying salesmen just simple as a click. for used cars though they prob need to do something different

[@hypeman5533]

Feel like I've seen this already, is this a re-upload?

[@Delivrd]

Negative, you might of been apart of the live?

[@jordan-h9l]

Stock number is important

[@wdeagle100]

Medical billing is FAR worse than auto purchasing.

[@nigeriansista]

I would respect dealerships if they were honest.

[@robcampbell6099]

LOL, who in their right mind would pay MSRP on a KIA... A KIA !!!!!!! This dealer is wacked

[@JunkieMikey]

Should have answered back rebates and military discount is not dealer discount.

[@jordan-h9l]

Troy’s good dang where’d you find him

[@Delivrd]

Funny enough, we did a lot of deals with him. Eventually he came to the dark side :)

[@Hoenhyme]

Imagine if it was this difficult to buy a gallon of milk. Imagine paying a grocery store a doc fee to buy the milk. Imagine paying for addons for your milk. Oh your milk was in a paper carton standard but we put it in a plastic jug so that is an extra dollar. Oh we added the sealed lid protection package that is another dollar. Buying a car should be as easy as buying milk. Go in decide if you want whole, 2%, 1% or skim then check out, bibbidi bobbidi BOOM done. I would love to see dealerships disappear and allow the brands to have storefronts, cut out the lies and the middleman. Hell let car brands sell on Amazon then I can get two day delivery. I'm kind of joking but again I'm kind of not.

[@breezytoyota1996]

Troy did great! 🎉

[@MrDaveaccord]

The name STEALERSHIP is well deserved.

[@SaithusX]

Man stop ending the videos so early! I wanna hear the rest!!! Finish the story!

[@garyjarvis2730]

This is a lame dealership on all counts. They use deceptive ads to get you in the door and simply lie to your face about the offers. Having sales people who need to talk to the monkey at the sales floor tower who has to talk to the monkey in a back office is stupid on a whole different level. This dealer doesn't respect their customers and doesn't trust their own staff to work out the sale of a car. You need to start revealing the names of these dopes so the general public can take their business elsewhere.

[@arkansascowboy3156]

You never and I mean never negotiate over the phone

[@jcberb]

The whole we will beat the other dealers' price makes no sense. You give me the best price don't worry about someone else. There was a lot of "don't want to waste your time" talk but this call was a lot of time wasted...

[@Brutus0357]

Still waiting on the 5th Circuit to rule on the FTC cars guidelines it looks like. Supposedly if it goes into effect it should eliminate these pricing gotchas.

[@SMB0927]

All dealers do the I’ll beat any carmax offer . Carmax does all the work and the dealers beat it by 100 bucks .

[@arkansascowboy3156]

You wouldn’t have to say anything about the travel. If you call me two plus hrs away I already know I have the best deal on the market or you wouldn’t be calling me

[@KcazP1]

please cut out that annoying notification sound....

[@peli3783]

This is why I go to carvana which has fair business practices 😅

[@djk-si9ve]

Carvana's cars are expensive plus they pull all kinds of tricks on the consumer. For instance they buy cars that have tons of rust and sell them in areas that don't incur rust.

[@cormaro13]

That’s a joke when they actually don’t practice any of that 😂 plenty of people with horror stories and bad experiences

[@adriandenson2014]

That’s hilarious

[@BTC909]

You do realize Carvana is cooking the books? Check out the 'Hindenburg Research' article.

[@veri745]

Healthcare. The answer to your question at 16:10 is the healthcare industry.

[@bassb450]

Who's doing the gaslighting here. It clearly says in the ad what's required to get the $2K off. Your taking it literally $2K off. You don't qualify so where's your beef? I have bought Corvette's with Corvette loyalty rewards of $3K off because I did currently at the time owned another Corvette and GM reward of another $3K off because also at the time owned another GM car. If I didn't meet those qualifications no $6K off.

[@Delivrd]

Because the math doesn't math. The rebates he is saying are not the dealer discount.

[@bassb450]

@@Delivrd Yea I see it's a $500 difference but the point is how he words it, discount, rebate whatever. The fact of the matter is you DON'T QUALIFY for any discount he is giving so give it up.

[@jmad9294]

@bassb450 you’re supposed to lick the boot, not deep throat it.

[@bassb450]

@@jmad9294 Maybe I'm a little slow but I have no clue what your talking about or referring to.

[@Politebanana1]

This whole disingenuous back and forth is the reason no one likes going to a dealership. Thank goodness for tommy. Going to him for next car.

[@videditorEB1]

Was it lunchtime? Sounds like it. Best of luck prying a desk guy away from his $75 take out. Seriously. For a PHONE CALL??? 🤣 Also, this is Kia store. They get like 3 customers a day..maybe. He knows the second he gives him a price, he’s gone forever. Keep trying to convince the customer you can beat any ACTUAL price and go from there. What’s the option?? Kiss another potential customer down the road with a beatable price?? You can see where it’s difficult for the dealers? Can’t you?? 🙂

[@Politebanana1]

I friggn hate car salesman. I just want a damn car not play your scam games

[@wayneguy6043]

When do you mention that the car isn’t really for you………lol😊

[@lukestockwin9505]

Did you notice that the pitch of your employees voice is much higher than yours? Let's not ignore psychology in making deals....

[@GraphicDesign24.7]

I recently checked out your KZbin channel-great content! However, your videos don’t seem to have any SEO. With proper optimization, your views could increase significantly. Let me know if you’d like help!

[@joshmehl6164]

So, you wasted someone's time....good job.... You had no intention of buying a car. You expect dealers to treat you with respect and value your time but you don't value their time. You lied to the dealer and then you are saying how shady they are because they lied lol.

[@Shoeless_DA]

I'll be honest, their website 'discount' is kinda ambiguous. If they had the net net price below the itemized deductions, then I would agree with you that they were being disingenuous. But because the net net isn't there, it's possible that the 'discount' quoted is some addition of the itemized ones listed below.

[@murphythedog1637]

kzbin.info/www/bejne/fHmTiWhtnqqgatEsi=03jyFRenMyltVDjW

[@JoeKinsland]

That's because no other business negotiates on the price like the car business....so stop complaining about how hard it is to buy a car. If you want an easy deal, then simply pay the asking price. The consumer is the one who creates the drama in their quest for a better deal by starting the negotiation process.

[@Delivrd]

The asking price of this car on the website the dealership literally said wasn't real...... What are you saying

[@jmad9294]

Found the dealer simp.

[@Hajibaba500]

Everyone should buy a Tesla, no negotiations, no bait and switch, no ridiculous fees, no bs from sales/manager/finance, same price for everyone, all done on an app in a few minutes. No service required other than windshield fluid 😂 people don’t realize how much easier it was buying a Tesla

[@CougarSand-t1v]

The term gaslighting is so lame.

[@marckimbrell4645]

You need to name the dealership!!

[@BTC909]

That leads to legal BS. Best to leave clues for the viewers to figure out & post the answer.

[@FredJacobs-ql4mq]

Orrrrrrrr perhaps everyone knows that youtube is over-saturated with ‘people’ making videos of fake calls to dealers, so the dealers are simply choosing to waste your time like you are wasting theirs? Why would it be awesome for you to do it, but not if they return in kind?????

[@Mike-ew1ns]

HANG UP AND GO BACK TO THE DEALER YOU CLAIM WILL DO 2000 OFF